Retail Insight - JOB DESCRIPTION

Job title: RI Retail Lead Analyst

Department: Retail
Reporting to: Retail Relationship Manager
Prepared by: Retail Relationship Manager
Date: May 2014
About Retail
Insight
Retail Insight is a successful private equity backed international business, founded in 2005 and continuing to
generate significant growth and global opportunities, through our expanding product suite and top tier client base.
To accelerate this continued progression of our company, we are looking for entrepreneurial individuals to become
part of the team to ensure we continue to meet and exceed both our clients and our own expectations.
Our primary objective is solving complex business problems for our Retail and Consumer Goods clients, to deliver
commercial performance improvement. We achieve this by generating and delivering actionable insight, from some
of the worlds largest and most varied datasets.
We drive our success through an entrepreneurial culture, with teams providing a unique blend of data science,
mathematics, engineering, user design and world leading development capabilities coupled with industry expertise.
Our ability to operate seamlessly across the areas of strategy, analytical point solutions and their evolution into
embedded products is a key point of differentiation for our clients.
Our team has worked with and for the worlds leading retailers globally, including Mondelz, Diageo, Kimberley
Clark, ASDA, Wal-Mart, Sainsburys, Morrisons, HJ Heinz.
We are headquartered in Richmond, Surrey, with offices in located in Singapore, Sydney and Bentonville which
offer our staff exciting opportunities to gain international exposure with our clients and further expand our
business.
Job Purpose:


The Lead Retail Analyst will be working exclusively with the Retail Clients, working with an expert software
system (OSA, CAM, OSCA) to deliver system accuracy and excellent business insights of a defined retail area
(eg. customer availability, waste, promotions, etc), whilst providing guidance and leadership to the analyst
team:
The job purpose is to:
Ensure alert accuracy meets the agreed SLA, through analysis of available data and the refinement of
available parameters.
Provide insights into client lost sales trends and provide insightful articulations of these findings to
the client teams.
Ensure client issues are resolved in a timely manner (that meets SLA)
Engage with client Business Insights and Data Management departments to provide report support.
Liaise with the RI software development teams for technical CRs.
Support the Relationship manager with product / service development and project management.
Coordinate and provide technical guidance to analyst team.
Share know-how amongst the analyst team for best practice.
Key:
Responsibilities


System testing
Data reconciliation and verification
SQL querying
Data analysis, interpretation and articulation
Business intelligence
Review and assess client requirements and gaps in current product offering
Assist in creation of Functional Design Documents for specific customer requests
Articulation of CRs into the development process.
Provide technical and development guidance to the analyst team.
Other items deemed necessary by Retail Insight Management
Person specification
Knowledge:

Knowledge of retail operational processes related to availability.
Advanced SQL data interrogation queries.
AGILE project management
Understanding of QA and Software testing.


Skills:


Ability to communicate ideas concisely often to both non-technical and technical audience
Capable of investigating system / data issues and establishing resolution or escalating and
communicating to developers
Ability to understand retail challenges and proactively articulate solutions and approaches.

Ability to grasp complex technical models and translate them into day to day client service support
Ability to plan your time effectively and deliver multiple priorities to deadlines
Strong working knowledge of Microsoft Office Suite
Ability to motivate, guide and inspire.
Experience:


Strong track record of working with large data sets
Ability to demonstrate high level of accuracy with large data
Experience working with a large retailer.