Ravi Kalra Ravi Kalra

Mobile: +91-9990851971,
Email: Ravikalra.2@gmail.com
Career Objective
A professional challenging carrier that will provide opportunity for continuous
growth and learning with a dynamic organization that values individual
contribution. Looking for a role in a vibrant organization wherein I can contribute
towards its growth in constructive fashion.
Academic Profle
10
th
Pass from C.B.S.E in 00!
1
th
Pass from C.B.S.E in 00"
#raduated$%.A& from Delhi University in 01.
Pursuing
nd
yr in '(A )rom Jaipur National University.
Professional Experience
Currently working with Interglobe Technology Quotient Pvt. Ltd. As a
Technical Support Executive from February 2!".
#orke$ #ith Tech Mahindra Limited as a CSA in Vodafone %un&ab process.
'Feb 2!2 ( )ct*2!2+.
#orke$ #ith Virgo Softech Limited in UIDAI AD!AA" #A"D$ %ro&ect as a
Senior Supervisor. ',uly 2!!* )ct 2!!+.
Key Responsibilities in current Position
Timely support on all technical issues
Coor$inate an$ follow*up with various connectivity provi$ers '-S% an$ S-TA+ to
ensure minimum agency $owntime.
Con$uct Site ( surveys in new an$ existing locations for purpose of connectivity
an$ har$ware installations
Ensure proper -nstallations an$ $e*installations of har$ware in agency locations
Coor$inate with -nventory for maintaining up$ate$ stock recor$s
Support an$ maintain the internal local area network of .alileo -n$ia
Technical ualifcation
ITIL %oundation #ertified in IT Service Management.
/aving /ar$ware 0 1etworking $iploma from &'T(I)*.
Taken workshop of Ethical /acking )rgani2e$ by (+"I,) at )SIT.
3one A$vance$ 4s*)ffice Course From Lal -ahadur Sha.tri In.titute.
Technical !"ills
%lan the work on $aily basis.
3iscuss issues with reporting manager imme$iately
#orking closing with -nternal clients
-mplement i$eas that lea$ to process improvements 'cost5 time5 service
improvement+.
Ensure appropriate an$ a$e6uate $ocumentation is in place for process 0
action.
7earning 0 operating new systems an$ various processes.
-mproving &ob 6uality 0 spee$ work process
Other Capabilities
Committe team !la"er #it$ goo i%ter!er&o%al relatio%&$i! a%
a&&ertive %at're.
(i%cere, )oal-*rie%te a% +oc'&e a!!roac$e.
Co%,e%t a% tr'&t#ort$".
Personal Profle
-re&& : 217, .%ra /i$ar, 0ear )12 0agar, 3el$i - 110009
4at$er5& 0ame : ($. ($"am 6al 7alra
3.*.2 : 28
t$
0ov 1990
0atio%alit" : .%ia%
Marital (tat'& : 9%marrie
:obbie& : 6i&te%i%g M'&ic, ;orki%g o% Com!'ter&,
(earc$i%g 0e# t$i%g& relate to m" !ro+e&&io%
o% %et a% 1ravelli%g.


. $ereb" eclare t$at t$e above &ai +act& a% ,g're& are tr'e a% +air to t$e
be&t o+ m" k%o#lege a% belie+.

#Ravi
Kalra$