Complaint

From : ------
To : ------ Corp
Subject : Wrong Delivery
Dear Sirs,
On 1st December I orere an ----- laptop! T"e series is --------!
On opening t"e pac#age receive t"is morning, I $oun t"at t"e laptop%s series is
i$$erent $rom &"at I orere! -------- series is &ritten on pac#age! I regret t"at I
cannot #eep t"is laptop because it "as a 'inu( Operating System! I o not
unerstan "o& to use it!
)lease sen me a correct series as soon as possible because I "ave a ealine to
$inis" my assignment!
*ours $ait"$ully
Reply
From : ------ +,eneral -anager o$ ----- Corp.
To : -r! -------
Subject : /eply o$ complaint letter
Dear -r! --------,
We are very sorry to $in t"at our service &as not satis$ie you!
T"is problem is entirely our o&n, an &e apologi0e to isturb your sc"eule! T"is
"appene because our sta$$ &as really busy at t"e ay you orere t"e laptop!
---------- 'aptop &ill be sent to your aress a$ter you sen ---------- 'aptop bac#
to our company!
Our apologi0e again $or t"is mista#e!
*ours sincerely