March 2014

Lecturer in Front Office/Reception and Customer Service Ref: 13-073

Salary circa 11,700 - 14,400 or 15,300 - 18,800
Hours 18.5 hours per week or 24 hours per week depending on experience

We are looking for a tutor responsible for course delivery and assessment of
learners and units of BTEC National Diploma in Hospitality and VRQ Qualifications.
You will undertake a teaching programme within the Hospitality and Food Studies
team, together with programme management responsibilities on the Front of House
Reception Programme. You will carry out other various administrative and
developmental tasks deemed necessary for the successful delivery of the curriculum.

With evidence of a good standard of general education and a minimum of 4 GCSEs
including English and Maths at A to C grades you will also have appropriate level 3
qualifications in Customer Service or a Level 3 BTEC Diploma in Hospitality
Management. A Cert Ed or the equivalent and Assessor qualifications are also
essential although support can be given to obtain these in post. Knowledge of
working in a supervisory capacity in a highly reputable hospitality
organisation/catering operation is preferred as is recent experience of teaching
Customer Service, and Supervisory skills to FE learners.

Closing date 17 March 2014

A job description and application pack can be obtained from our website:
www.colchester.ac.uk. Applications, by CV if preferred, should be emailed to
jobline@colchester.ac.uk.

March 2014


Vacancy Information

Lecturer in Front Office/Reception and Customer Service Job ref: 13-073

Hours 18.5 hours per week or 24 hours per week, 52
weeks per year

Salary 23,547 - 28,929 per annum pro rata
(Actual salary 11,773 - 14,464 or 15,305 -
18,803 per annum)

Duration Permanent

Location Colchester

To apply Please send in your CV or application form with
covering letter if preferred, by email to
jobline@colchester.ac.uk. We would be grateful if
you could complete and return an equal
opportunities monitoring form.
Closing Date 17 March 2014

Additional Information

The College places a strong emphasis on recruiting high quality staff and on
supporting continuing professional development for all staff to ensure that they are
effective in providing high standards of teaching and learning and in putting
customers first.

This post is exempt from the Rehabilitation of Offenders Act 1974. You must
therefore disclose spent and unspent convictions, cautions, reprimands and
final warnings. The amendments to the Exceptions Order 1975 (2013) provide
that certain spent convictions and cautions are protected and are not subject
to disclosure, and cannot be taken into account. Guidance and criteria on the
filtering of these cautions and convictions can be found at the Disclosure and
Barring Service website. If you are offered the post we will need to obtain a
satisfactory Disclosure and Barring check for you.
Please visit our website www.colchester.ac.uk to obtain further details about
the College




March 2014

JOB DESCRIPTION
Job Title Lecturer in Front Office/Reception and Customer Service
Reports to Head of Hospitality
Salary 23,547 - 28,929 (Point 23 to 30) pro rata
(Actual salary 11,773 - 14,464 or 15,305 - 18,803
per annum)

Overall responsibility
Tutor responsible for course delivery and assessment of learners (NVQ 2 Diploma in
Front of House Reception) and units of BTEC National Diploma in Hospitality and
VRQ Qualifications. Undertake a teaching programme within the Hospitality and
Food Studies team, together with programme management responsibilities on the
Front of House Reception Programme. Carry out other various administrative and
developmental tasks deemed necessary for the successful delivery of the curriculum.
Main Duties
1. Teach a range of subjects within the area of Hospitality Management and
Customer Services (Practical and theoretical aspects) and depending on
knowledge and experience, possibly other disciplines of a more general
nature.

2. Undertake curriculum development

3. Undertake planning and timetable activity

4. Participate fully as a member of the Hospitality and Food Studies team and
undertake course management responsibilities.

5. Liaise with employers and others to provide student industrial placements and
guest speakers /lecturers.

6. Provide personal and academic tutorial support for allocated student groups
as well as providing support and guidance to students during teaching and
assessment activities.

7. Undertake administrative, assessment and other duties related to the role of
lecturer

8. Assist in publicity and marketing activities as required

9. Undertake professional development in line with Centre policy
March 2014


10. An understanding of safeguarding and a commitment to creating a safe
learning environment.

11. An awareness of the importance of Equality & Diversity

12. Undertake such other duties as may be required by or on behalf of the
Colchester Institute provided that they are consistent with the nature of the
post.




















March 2014

Person Specification
Lecturer in Front Office/Reception and Customer Service 13-073
Essential Desirable
Qualifications/
Training
Evidence of a good standard of
general education
A minimum of 4 GCSEs including
Maths and English at A to C grades
or equivalent
Appropriate level 3 qualifications in
Customer Service (eg) C&G Level 3
Diploma in Hospitality Supervision
and Leadership or Level 3 BTEC
Diploma in Hospitality Management
Certificate in Education or the
equivalent or the willingness to obtain
one in post.
Assessor qualifications or the
commitment to obtain in post
Assessor
Qualifications
Internal Verifier
Qualification
Certificate in
Education or the
equivalent

Knowledge
/Experience
Knowledge of working in a
supervisory capacity in a highly
reputable hospitality organisation
/catering operation.
Recent experience of teaching
Customer Service, and Supervisory
skills to Further Education learners.
Recent and relevant experience of
maintaining and enhancing standards
with a hospitality environment and
ensuring that high levels of
achievement are maintained.
An understanding of safeguarding
and a commitment to creating a safe
learning environment.

An awareness of the importance of
Equality and Diversity in the
Curriculum.

March 2014

Skills/
Abilities
An ability to teach and mentor
students across a wide age and
ability range.
Good communication skills and an
ability to work constructively with
other staff
Good administration and
organisational skills
A good level of IT Literacy Word,
PowerPoint, Excel, Outlook

Special
Requirements
Able to visit employers, students etc.
in the workplace
Flexibility in working hours