ACKNOWLEDGEMENT

I sincerely acknowledge the immense help provided by my

guide Mr.Amit Abhyankar for providing her full bolster, time &
being my project guide during preparation of this project.He
was instrumental in clearing my doubts and sharing his
insights on the project.

I would like to express my sincere gratitude towards

Mr. Buch
Mr. Viraj Vyawahare
Mr.Shrikant

My special thanks to my college professors Mr. Mahurkar, who

guided me right from the start till end. Without their advice,
support and constant encouragement it could not have been
possible to complete this project on time.

Last but not least I would like to thank all who are directly or
indirectly help me to complete this project successfully.
 TABLE OF CONTENTS

Section 1 Page
no

1. Executive summary………………………………………………… 6

2. Overview of Omnitech Infosolution………………………………… 9

3. Features of Omnitech……………………………………………….. 16

4. Vision of Company…………………………………………………… 17

5. Services offered by Omni tech………………………………………. 18

6. Methodology.

Section 2

7. Disaster Recovery & Business Continuity Services.

7.1 Disaster management………………………………….. 22

7.2 Business Continuity planning…………………………...
7.3 Disaster Management Strategy………………………… 23

SECTION 3

8. DR and BCP Services offered by Omnitech

8.1 DR centre in Middle East
8.2 BCS Services in Omni tech
8.3 DR consulting Services.
 8.4 D Services in Omni tech

SECTION 46
Section

9. Project analysis …………………………………………… 70

SECTION 5

10. Recommendations…………………………………… 73

SECTION 6

11. Bibliography………………………………………….. 74
EXECUTIVE SUMMARY
Omnitech is an established global enterprise IT services company providing IT solutions
and services that empowers its clients with the latest in technology. The banquet of services
offered by Omnitech Info solutions is:

• Infrastructure Management
• Performance Management
• Managed DR
• Enterprise Solutions

As a part of Summer Internship program at Omnitech Info solutions, I was given an

opportunity to work under their DR/BCP SBU. Disaster Recovery (DR) refers to the aspect
of recovering from a disastrous situation (and is more reactive), Business Continuity
Planning (BCP) is more proactive. This involves anticipating potential disasters, and
proactively putting in place actions and activities to either reduce or totally eliminate the
risk to the business from such events. Their DR/BCP offerings are:

• Workplace Recovery Services

• Data Vaulting Services
• Data Carrier and Transportation Services
• DR Consulting Services
• DR Drills

As a part of my project I was supposed to identify the market potential and generate leads
for their DR/BCP services.

I have been actively involved in organizing an event on BS 25999 which is a global

standard for Business Continuity Management. The event was a part of Branding and
Marketing activity of Omnitech’s DR/BCP.

I was also given an opportunity to visit Omnitech’s very own Disaster Recovery Center-
OMNICENTER during the course of my project. My project also involved tapping market
potential and identifying the potential customers for the upcoming Disaster Center at
Hyderabad

Of
OMNITECH

Omnitech Info solutions Ltd. Phone No.022 40956666

Omni House, A-13 Fax No. 022 40956565

Cross Road No.5 Web site: www.omnitechindia.com

Condivita Road, Maron Email ID:omnicenter@omnitechindia.com

MIDC, Andheri East

About Omnitech

Omnitech Infosolutions Ltd is an ISO 900-2001 certified committed to empowering global

business and industry with leading edge software and world class support. They have
evolved into a managed Service Provider par excellence with competencies related to
business continuity and availability. These include Remote Management, Performance
management, Infrastructure management and disaster recovery, software development and
independent software testing. Through alliances with world leaders like IBM , TASSC,
Borland ,CA, Veritas, CISCO, Microsoft, Oracle ,HP, Citrix, APC and Intel it is in a
position to deliver contemporary solutions every time . Value added services that help the
other organizations achieve higher efficiencies to prevail and prosper in the intensely
competitive digital age.

We offer business availability services on various IT platforms for infrastructure and

application layers. We get involved with our clients as partners to help them with overall IT
infrastructure plans, methodologies, change management, application requirement analysis
and business continuity planning. We offer need-specific value-added services at different
phases of our clients’ IT planning and deployment cycles.
 Features

 Network operations center

 Application Management Lab
 Software Test Lab
 Data center
 Proof of Concepts and demo center
 An ISO 9001: 2000 Company
 Publicly listed BSC and NSC Company
 Strategic alliance with global IT Companies.
 Innovative IP Products/ services and delivery model.

OUR VISION

To be a global leader in providing technology related services in the area of

Business Availability and Business Continuity Services to enable
organizations to derive higher Productivity, Predictability & Profitability for
their competitive business advantage.
Services Offered by Omni Tech:

Service desk management

Server management

Network management

IT service management

Security management

Database management

Application management

Industrial Role of Omni Tech

1. BFSI

2. Manufacturing

3. BPO / KPO
 4. Travel & Transport

5. Disaster Recovery Services

Bouquet of services at Omnitech Infosolutions.

.
METHODOLOGY APPLIED IN OMNITECH:

APDIMA – The Omnitech Way – (Assess Plan Design Implement Manage Audit)

To its customers, Omnitech promises total commitment and attention to detail on a

continuing basis. The proven way that contributes towards this goal is the company’s
proprietary “APDIMA” methodology. APDIMA is an open and flexible methodology,
working on the premise of multiple customer-interaction. It enables continuous interaction
with the company’s valued customers - right from conceptual analysis to planning, solution
designing, implementation, post-implementation management and regular audits of
investment protection and ROI. APDIMA thus builds in a tremendous sense of personal
attention, adding value to the company’s services.
Before knowing what actually the project is we must know what is Disaster and
Business Continuity Plan means?

For the purposes of Business Continuity Planning, the definition of a Disaster is:

Any incident that causes a serious disruption to a Business Unit’s working environment,
facilities and personnel which results in an inability to function or to provide service to
internal or external customers. And BCP means preparedness of an organisation to ensure
continuity/ resumption of critical business processes at an agreed level and limit the impact
of the disaster on people, processes and infrastructure.

Business continuity should be focused on entire business processes rather than solely on
specific assets such as IT systems

After incidents like 9/11, Tsunami and Mumbai Floods-people have understood in no
uncertain terms, the catastrophic consequences of disasters, either man made or natural.
However, to prevent losses from compounding, COs have to figure out ways and means of
keeping their core businesses intact in such situations. So, today if you go for any
compliance certification, one of the pre-requisites is the kind of disaster recovery measures
you have in place for your business. Disasters could be natural, in the form of earthquakes,
tornados, floods, etc or they could be manmade such as wars, militant attacks, accidents,
etc. Plus, there is one more category of disasters which occur frequently-biological
pandemics such as Bird Flu, Chicken Gunia, Plague, etc. Now all these disasters have
different characteristics and affect one or more of the four pillars of Business Continuity-
Workplace, Infrastructure, Data, and People And then comes DR and BCP Plan who saves
companies from so huge loss.

Actually A DR and BCP deployment is like a medical policy, where a person keep
investing certain amount of money, and he only see the benefits of the policy when he fall
ill. Otherwise, he don't see anything, except money going out of his pocket as premium. As
we don't mind spending money for our medical insurance and plan for future, we should do
the same for our core business. In a nut shell, a DR and BCP strategy is a medical insurance
for any business. Disaster Recovery is the activity that takes place during and after a
catastrophic event to minimize business interruption and return the organisation as quickly
as possible to a state of normalcy that existed prior to the event.

Business Continuity is the process of planning to ensure that an organisation can survive, by
providing an acceptable level of service throughout, an event that causes interruption to
normal business processes.

Many IT companies will go in for BCP/DR as their overseas clients insist on it. If they want
contracts they need to have a BC plan. Organizations dealing with essential services are also
going in for BCP—especially those that make a major impact in the market.

The attitude and mindset has got to change. People think they will not be affected by a
disaster, and hence they do not feel the need for a disaster recovery site or investment in
business continuity. Companies will do this only out of compulsion. If the choice is left to
them, few will take initiatives.
 • 5 Steps to an Effective Disaster Recovery Strategy

The following five strategies can help enterprise IT organizations implement robust high- availability
and disaster strategies that maximize system availability for day-to-day operations.

Strategy One: Solve problems faster

Strategy Two: Automate recovery processes

Strategy Three: Test your DR plan

Strategy Four: Extract value from secondary

sites

Strategy Five: Achieve High Availability and

Disaster Recovery in Virtual Environments
DR AND BCP SERVICES PROVIDED BY OMNITECH

OmniCenter – Recovery Concept & Approach

Omnitech has made very significant capital investment and has committed further
considerable recurring charges, upgrading in technology and tools to ensure that our
customers are able to recover by a unique recovery methodology. These elements combine
to offer customers faster recovery than has ever been possible before and a solution with
total integrity. Omnitech offers flexibility to customers to select either dedicated or
syndicated or dedicated & syndicated (both) workplace recovery seats to suit each
customer’s business needs and budget. It is ensured that each customer will be able to
recover quickly and efficiently even in case of multiple disasters. In future, Omnitech shall
provide an option for recovery within any of our recovery centers.

Omnitech has a niche expertise in Remote Infrastructure management and System

Integration which has enabled us to implement the most appropriate technology products
and also extract the best of the same to get faster and smooth recovery for our customers.

Some of the salient features are,

• Storage, remote initiation and wake-on-LAN deployment of multiple customer

images to workstations/ PCs for rapid restoration

• Storage, remote initiation and rapid deployment of basic server operating system
and software so that customers get a base point ready to rebuild their applications as
soon as they arrive on site.

• Multiple dedicated VLAN configurations for each customer. This ensure not only
a faster LAN recovery but also an ability to support multiple invocations
 • Remote initialization and management with Omnitech’s Command Center means
that customer’s environment recovery starts before the customer arrives on site

• World class layout and navigation at OmniCenter thru friendly signage for ease of
operations

• Periodical rehearsals/ DR drills for planned testing of Business Continuity

DR Center facility in Middle East

Omnitech has entered into a strategic alliance with Bahrain based organization for offering
Business Continuity Planning and Workplace Recovery services. The DR center is spanned
over 30000 Sq ft and can accommodate approximately 500 Servers with 700 Workplace
Recovery Spaces. Center is equipped with Temperature controlled Data vaults, Cafeteria,
Emergency Operation Management facility, Meeting rooms, Conference room, Network
Operation Center and many such mandatory requirement of Business Continuity
Management.

The center has world class L3 level Datacenter with FM200 based fire suppression system
and biometrics based access control system. CCTV based surveillance system ensures
24x7x365 based watch dog under the control of physical security at gate. Entire Center

security planned based on BS 7799. The center is fully planned & designed by DRI certified
team of Omnitech BCP consultants the entire center is built on the principles of SS-507,
which is one of coveted Singapore based certification for building the Disaster Recovery
Centers.
Business Continuity Services

Technical Team at OmniCenter is equipped to offer various value added services to

customers. These services are modular, scalable and available on heterogeneous platform.
They could be broadly described as under

Disaster Recovery Consulting Services

• DR Assessment Services

• Recoverability Assessment
• Physical risk assessment
• Operational risk assessment

• Business Impact Analysis (BIA)

Disaster Recovery Management Services

• DR plan designing and Implementation

• Management and Auditing of DR Plan

• BCP Awareness & Training

OMNITECH MANAGED DR SERVICES

As companies increasingly need a competitive edge to maintain profitability and stay in

business; improved availability and outage avoidance become vital to their success. More
and more firms operate in a 24/7 environment, where global operations are the norm.

In this environment, well-planned business continuity/ disaster recovery solutions become

critical to an organization. The successful organization must see them as such, rather than as
an afterthought. There is not only the need to prevent outages from happening by deploying
high availability solutions, but also the need to minimize the effects of those incidents when
they do occur. The goal is to be able to manage both planned and unplanned situations with
minimal disruption.

Omnitech InfoSolutions is a pioneer and a leading provider of Information availability and

business continuity services, helping to ensure that clients have access to their business
critical information systems. Omnitech provides proactive planning, management and
auditing services for critical IT infrastructure in order to ensure total resilience and reliance
against any disaster.

Omnitech offers a portfolio of Compliance Assurance Services, Business Continuity and

Business Availability Services. These services address resilience for Data, Equipments, Site
(Data Center & Workplace) and People enablement. These services are delivered thru
Omnitech’s well experienced & skilled consultants and OmniCenter™ - a state-of-the-art
chain of DR Sites, are key differentiators of Omnitech in DR/BCP space. Omnitech is a
pioneer in setting up a chain of Disaster Recovery/ work place recovery sites across India as
well as at Middle East. First of its kind in India, OmniCenter is designed and built at Navi
Mumbai with world class features and standards like SS-507 which is one of coveted
Singapore based certification for building the Disaster Recovery Centers. This will be
followed by more such sites coming at major metros and class A cities. This strategic thrust
is to ensure that resilience is provided at various, escalated levels from local to regional to
national and even cross-border!

Each OmniCenter has been planned to be strategically situated, taking into consideration the
location’s history regarding occurrences of natural disasters, telecommunication coverage,
ease of access via road, rail, and airways etc. with the customer’s RTO adherence as the
main target.

 20 Kms from Domestic & International airports, 8 Kms from Vashi

(Navi Mumbai), 2 KMS from Kopar Khairane Station
 World-class workplace recovery suits
 High specifications PCs, Printers, Copiers, Fax machines and so on
 Built with Acoustic features for call centers points to data points to
equipments and so on
 Fully backed up with UPS and Generator for uninterrupted power
supply
  Emergency Operations Room, Conference room and meeting rooms

 Cafeteria and Rest areas

 Building Management System
 Sophisticated security systems
 Fully Air-conditioned
 Built based on SS507 standards
 N+1 redundancy across all the levels right from Power
 Assembly area and car parking
 Easy access of site by Rail and Road

OmniCenter (Mahape) – World-Class Workplace

Recovery Center

OmniCenter – India’s first third party workplace recovery center at Mahape, Navi
Mumbai, is set up in response to demand from various customers from Banking, Financial
Services & Insurance (BFSI), ITES (Call Centers, BPOs, KPOs, etc), Manufacturing,
Telecom industry. Workplace recovery facility is further supported with Professional
services viz. planning, managing, auditing and training in the area of Disaster Recovery and
Business Continuity. This facility offers 325 Workplace Recovery positions, Server Room,
Data Vault Room, Emergency Operations Room, Customer Control Center, Assembly area
together with full office facilities and accommodation including;

Accommodation

• Over 20000 sq ft of Workplace Recovery space with Data Vault, Computer Server
Room, BMS Room and so on

• Up to 325 emergency response workplace positions with multiple recovery suites

• Shared /Dedicated seat arrangements

• 1x Conference Room with projection screening

• Multiple meeting rooms/ Emergency Operations Center(EOC)

• Rest Areas & Cafeteria

• Assembly Area and Car Parking Place

• Comfortable navigation and information system

• Dual Feed UPS and Generator

• Dedicated Distribution Transformer

Connectivity

• Multiple Connectivity through multiple ISP

• Dedicated Connectivity to Remote site

• PRI line for Voice communication

• Load balancing Technology

• Proposed connectivity to new OmniCenters fro seamless operations

Security

• Logical and Physical Security – round the clock

• Swipe card access control system to allow each suite/ workplace recovery area to
operate independently

• Anti Virus / Anti Spam and Intrusion detection

• CCTV Monitoring with recording

• RFID / Biometric access control for critical areas like server room, data vault
room, BMS room and so on

• Centralized BMS room for various utilities

• Fire alarm System across all area

Technology

• High Specs PCs with TFT Monitors

• UPS and Generator based power outlets

• Cat 6 structured (n+1) network points for PC and IP Phone

• Dual Screen Option

• Call Center Solution Options

• Intel server technology at site and option to acquire additional servers within
guaranteed timeframes

• Remote Surveillance Management

• High specs routes and switches for WAN & LAN

• Layer III/Layer II with VLAN

• High speed Laser Printers

Office Facilities

• Photocopiers

• Fax Machines

• Stationary Packs
 • Excellent ambience and quality office environment

Services

• Remote IT management Services thru OmniCommand Center – Omnitech’s

Network Operations Center (NOC)

• Disaster Recovery (DR) Audit Drills

• DR Consulting and Business Impact Analysis

• Training Services – Awareness, Preparedness, Disaster Management, Business

Continuity.

DATA VAULTING SERVICES (PRODUCT Code DRS / DVS)

OMNITECH InfoSolution’s Data Vaulting Services provide professional services to help

you meet the Disaster Recovery/Business Continuity challenges that every organization
faces today. These challenges come in many forms. Most IT environments are comprised of
multi platforms and environments. Our professionals can assist you in sorting through these
complexities and help you create a recovery plan that will meet your complex needs and
priorities.

Your tapes, disks and documents, which you think, are critical and need an offsite storage
solution, we can help you! Your tapes and disks are stored in a temperature and humidity
controlled environment. We can reconcile with lockers and vaults in which we will store
your eminent information. A regular pick up and delivery of tapes and disks is also
available at extra costs.

KEY DIFFERENTIATORS
Omnitech Availability Services offers a full portfolio of business continuity services to help
ensure you are prepared for any unplanned event that impacts your company’s profitability.
By partnering with Omnitech, you benefit from:

a. Improved revenue protection.

A solid business continuity plan – supported by the right resources – helps you reduce
revenue losses that may occur following a disaster. By working with Omnitech, you
mitigate the risk of such losses, thus helping to ensure the ongoing viability of your
business.

b. Industry-leading experience and infrastructure.

Omnitech has more than 25 years of experience in business continuity and a 100% recovery
success rate. In addition, with over __ facilities – plus over __ Mobile Recovery resources –
ours is the largest and most comprehensive recovery infrastructure in the world. Omnitech
provides you with local access to global infrastructure.

c. Reduced IT capital expenditures.

Leveraging Omnitech’s infrastructure eliminates, or substantially reduces, the need to build

and maintain a redundant environment, dramatically reducing capital expenses. You can
further reduce your business continuity costs by using Omnitech’s facilities and around-the-
clock support.

d. Chain of DR Centers globally which will help to overcome risk irrespective of

the location.

e. A dedicated team of professionals.

When you partner with Omnitech to secure business continuity services, your IT and
network staffs have more time to support your employees – and focus on achieving strategic
objectives.
In delivering its robust business continuity services, Omnitech employs the best practices
and time-tested methods. Combined with our unparalleled recovery infrastructure, including
our privately managed network, we are truly the leader in business continuity and disaster
recovery services

OMNITECH DR METHODOLOGY
 CALLENGES

Broadly, there are two types of challenges—technical and non-technical

(people/management). The biggest challenge is convincing top management that business
continuity (BC) investment is essential. The general perception is that, investment on
something you will use only in an emergency (which is very rare), is not justified. But one
should remember that, though disasters are not frequent, the consequences will prove very
costly. Companies could suffer huge losses in business each day due to downtime.

The resulting damage could be both tangible and intangible. Tangible: Loss of assets.
Intangible: Loss of business, loss of credibility/image.

The second challenge is deciding how much to replicate. Then there are second level
decisions like how much time do you want for the switchover. The switchover time
definition is important because everything is going to cost you. All these decisions are
linked to your investment.

The other challenge is to give realistic requirements (for decisions like switchover time
definition), rather than just what one fancies.

The next challenge is to involve all groups in business continuity planning (BCP). The
technology will handle the switchover—but who is going to monitor the markets? It's your
people, so they must be part of this plan. Everyone has to own the BC plan.

The plan is made after consulting the entire organization. Complete BCP cannot be
achieved unless all user groups are involved, including top management.

The next challenge is handling change and maintaining the BC policy. You can create a BC
plan that will hold well in the beginning. But as time goes by, you upgrade infrastructure,
install new applications, and make changes in existing applications and configurations— so
the plan may not be comprehensive after six months. The challenge is to keep the backup
site in sync with the primary site—at all times.
PROJECT TITLE

MARKET DEVELOPMENT FOR DR AND BCP SERVICES

OFERED BY OMNITECH INFOSOLUTIONS

In project which was offered to us we were suppose to generate leads for services
provided by company. Actually it was the part of Market Development.

METHODOLOGY

1. In the first week of our work we were made aware of work company expects from
us and well versed with the services offered by Omnitech under Disaster Recovery
and Business Continuity Planning. It was a short training period for us, It was
followed by a sight visit to Omnicenter.

2. Simultaneously in first week we colleted Data comprising contact details of the

concerned initiators in an organization, viz. Risk & compliance officer, BCP
manager, IT Heads, Chief Security Officer, etc. was carried out from research
magazines, websites, etc.

3. Second week onwards we got In touch with the key people for the presentation
by appointment or cold calls from the database generated.

4. Interested customers were then handed over to our mentor were he will have a
meeting with the prospects and then validate a lead.

5. Project work also includes a work visit to Hyderabad, for Market development
Activity and exploring it.
 6. Analysis of the work done during the Project Period.

PERSONAL ANLYSIS

COMPANY TARGETS

No of Calls/Week : 15
Leads to be Generated/Week :3

For 5 weeks, 3 in Mumbai and 3 in Hyderabad

No of Calls : 90
Leads to be Generated/Week : 18

PERFORMANCE REPORT

No of Calls done : 45
No of Visits : 80
Leads to be Generated/Week : 12

How many of all were knowing OIL :0

How many were knowing OIL – DR/BCP services : 0
 Personal report

20
18
No. Of Leads
15 15 Target Given
12 12
10 9 9 Target
6 6 Achieved
5 4
3 2
0 0
1 2 3 4 5 6
No. Of Weeks

Citywise Breakup Of Leads

Mumbai
29%
Mumbai
Hyderabad
Hydera
bad
71%
 C o u s to m e rs R e s p o n s e
D oes not
R e q u ire s
A p p ric e a t e d t h e
S e rvic e s
S e rvic e s
28%
A p p ric e a t e d N o R e s p o n s e
No th e
Response S e rvic e s D o e s n o t R e q u ire s
11% 61% S e rvic e s
LEARNIGS
 REFERENCES

 Persons:

– Mr.Devarshi Buch, Director

– Mr. Amit Abhyankar, AVP

– Mr. Viraj Vyawahare, BDE

 Website:
– www.omnitechindia.com
– www.justdial.com
– www.google.com

 Company Brochures