Behavioral & Allied Sciences

PART A (Descriptive Type) = 16

PART B (Case Study) = 3
PART C (Short Question) = 10
PART C (Objective Type) = 80
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PART A
Descriptive Type Question
Question 1: How can one build a positive self-esteem and Self concept? Explain?
Question 2: A person's attitude fuels his thoughts, feelings and actions. Comment.
Question 3: "Emotionally mature people realize that others do not exist to meet
their needs". What are the distinctive styles for dealing with one's emotions?
Question 4: What are the positive connotations of being a good listener?
Question 5: Write short notes on following: [a.] Job Redesign. [b.] Coping
Strategies. [c.] Role Ambiguity. [d.] Conflict Management. [e.] Rust Out.
Question 6: What initiatives should be taken by the top management to increase
satisfaction levels among employees?
Question 7: Suggest ways to recognize and present the work of subordinates to the
management, so that the organization is able to maintain and sustain the
motivation level of employees?
Question 8: "The "cost" of distress (negative stress) for the individual is usually in
terms of health whereas the origin is usually in terms of performance". Suggest
various strategies to cope with Distress.
Question 9: Define Sensation? What are the different types of sensations?
Question 10: Define the term attention? How does it fluctuate/shift from one object
to another?
Question 11: What is perception? Describe the errors of perception? How is illusion
different from hallucinations?
Question 12: What are the different traits that are integrated into one's personality?
Question 13: List the different factors that influence the development of
personality.
Question 14: What are the fundamental concepts of the psychodynamic approach?
Question 15: Explain briefly the two approaches of the rating method.
Question 16: What is job evaluation? What are its objectives?


PART B
Case Study 1
A COCKROACH IN THE RASAM.
The other day, there was a major hungama in a high profile organization in Bangalore. A senior
executive found a cockroach in his rasam and screamed the roof down. Very logical. Most people would
have done likewise. What happened subsequently was, however, appalling. This senior executive
summoned the canteen supervisor, caught hold of his collar, forced him to kneel in front of everyone
and insisted he drink the rasam. The canteen supervisor left in tears and never returned to the building.
The organization, like all organizations do, tried to sweep the incident under the carpet. Now you know
what carpets are for in all sophisticated organizations, along with flower-pots, paintings and smiling
receptionists. I throw this real life incident open for a case study discussion. The concerned organization
did not have a union, even if it had, the canteen supervisor would have been there on contract. Should
we, therefore assume that senior executives in high profile organizations are better behaved with
unionised workers?

Or should we assume that the organization has failed to instill basic values in its senior executives? That,
in the lemming-like race to success, human values are regarded as highly expendable? That people as
people fail to count as long as the sales-curve is moving up in the right direction even if behaviour
patterns leave much to be desired? Ironically, it is fashionable in high profile organizations to talk in
terms of not just IQ but EQ. Should all organizations, especially high profile ones, insist that their senior
executives be constantly rated for both IQ and EQ? Should one test of EQ be whether or not the senior
executives know the names of the junior-most staff, including contract workers like toilet cleaners, who
keep the premises clean for top brass attending to the small or the big job in between the
organizationally crucial jobs?

I grew up in a steel township called Rourkela where there was once an instance of a leopard in the blast
furnace. The then general manager, who had earlier worked with a public sector unit manufacturing
pharmaceuticals, remarked that, in his previous job, he had come across the odd fly in the ointment. A
leopard in the blast furnace was, he remarked, something of a novelty for him. Those were the days of
the Nehruvian era when PSU steel plants were regarded as the temples of modern India and the
rationale for any enterprise was the employment it generated and the happiness of its workers. We
have since progressed to a high profile era where burnt-out cockroaches in burnt-out rasam trigger of
extreme reactions among senior executives who may or may not have read Graham Greens's "A burnt
out case".
It is fashionable in the case of such incidents to blame those directly involved. In this instance, there
were three participants, the cockroach which got cooked in the rasam, the traumatized canteen
supervisor who has sworn never to return to the building where he was humiliated and the senior
executive who must surely be wondering why he over treated. A case study could increase awareness
among the others that organizational Goals cannot be separated from societal goals. That what's good
for society is also good for business and for the organization. 1. Analyse the case with regards to your
knowledge of Emotional Intelligence? 2. What according to you should have been the Sr. Executives
action?


Case Study 2
WORK STRESS.
Ravi Khanna, 36, a senior foreign bank executive based at Bombay, is leading a comfortable life which
anybody can dream of. He often has to go to abroad for his routine business work. Very recently his
bank has started some new banking schemes to enhance the business like credit cards, portfolio
management and personal loans, etc. This all has increased his workload tremendously. Although there
is sufficient staff to look after all those sections independently and he does not have to bother for the
day-to-day working, but after all being at the helm of affair, he has to supervise every thing. And since
he is so meticulous in his planning and working, he expects the same from others also, and this is where
he is many a times a disappointed man. He becomes tense. At the end of each day ultimately he finds
himself amidst the heap of unfinished, pending papers and files. The year end was coming close, he was
getting increasingly busy finalising the annual accounts and balance sheet, plus his usual routine work.
This heavily busy schedule one day took the toll. What happened, in the morning while getting ready for
work he was standing in front of the dressing table mirror in his bedroom fixing his tie knot, suddenly he
felt some giddiness and before he could realise what was happening, he fell flat on the floor with the
loud noise. His wife Sunita, who was preparing morning breakfast for him, came running in the
bedroom. She was too shocked to speak any thing, she just cried. Ravi's mother who was in pooja room,
came running and rang up the family doctor. It took some time for the doctor to reach but in the
meantime Ravi gained consciousness. Everyone in the family was so much worried as the doctor
examined him and advised him complete bed rest. But Ravi, as usual, was quite casual about this whole
incidence, as he tried to brush it aside but the doctor and Ravi's mother did not give in. He was taken to
a reputed hospital where all investigations were carried out and ultimately he was diagnosed as a
diabetic having high blood pressure.
Question 1. What in your opinion was Ravi Khanna's main problem? What other Problems did he have?
What was his coping style?
Question 2. How could he cope with his personal and professional life to be more effective?

Case Study 3
Practicing Assertion at Workplace
Mona is a basic grade therapist working within a busy multidisciplinary team. During weekly team
meetings, her supervisor, Raj, has offered Mona' name for tasks without consulting her - most recently,
to represent the profession at a careers day in her absence.
Mona feels angry and frustrated by the situation, which seems beyond her control, leading to feelings of
inadequacy. It is important she recognizes these feelings and how they may affect her behaviour. They
may, for example, result in her remaining inwardly frustrated or venting her feelings, which could lead
to deterioration in the relationship with her supervisor.
Question 1. What are the advantages/ disadvantages of practicing Assertion at the Work Place?
Question 2. How would you deal with such a situation had you been in Mona's place?
Question 3. While delegating work, how important do you think it is to consult subordinates?


PART C
Short Question Set 1
Short Notes:
Your answer should not be more than 50 words.
1. Self Concept
2. Self Awareness
3. Self Acceptance
4. Real Self & Role Self
5. TEA System (Thought Emotion Action)
6. Self Esteem
7. Types of Attitude
8. Assertive Behaviour
9. Types of Unhealthy Behaviour
10. Coping Strategies

Objective Type Set 1
1. Self-concept is the power house which facilitates development of --
(a) Attitude
(b) Personality
(c) Self Esteem
(d) All of the above
2. Building self awareness would include questions like--
(a) Who am I?
(b) What are my strengths and weaknesses?
(c) What are my goals?
(d) All of the above.
3. Self Acceptance means--
(a) Becoming aware of what others want to be.
(b) Becoming aware of what you want to be.
(c) Becoming aware of who others are.
(d) Becoming aware of who you are.
4. Self Esteem is a way of thinking, feeling and acting that implies you--
(a) Accept others.
(b) Believe in yourself.
(c) Believe others.
(d) All of the above.
5. Which of the following is not an aspect of Self Esteem?
(a) Self efficacy
(b) Self respect
(c) Self knowledge
(d) All of the above
6. Which of the following is not a building block of positive self esteem?
(a) Value others
(b) Value yourself
(c) Goal setting
(d) Offering forgiveness
7. Which of the following is a component of attitudes?
(a) Valance
(b) Multiplexity
(c) Centrality
(d) All of the above
8. Which of the following is not a component of an attitude?
(a) Affection
(b) Actions
(c) Centrality
(d) Cognition
9. Which of these is a mandate for building self esteem?
(a) Set goals for yourself
(b) Make choices for your life
(c) Visualize your successful behaviour
(d) All of the above
10. What do you mean by Emotional Awareness?
(a) Recognize your own emotions and feelings
(b) Knowing others emotions and feelings
(c) None of the above
(d) Both of the above
11. Which of the following is a component of emotional intelligence?
(a) Handling Relationships
(b) Interpersonal Intelligence
(c) Intra-personal Intelligence
(d) All of the above
12. Which of the following is a component of interpersonal intelligence?
(a) Empathy
(b) Handling Relationships
(c) Both of the above
(d) None of the above
13. Which of the following is not a style for dealing with emotions?
(a) Self aware
(b) Engulfed
(c) Accepting
(d) Avoiding
14. Which of the following is a feature of attitude?
(a) Attitude affects Behaviour
(b) Attitude affects Beliefs
(c) Attitude affects Values
(d) All of the above
15. Which of these is a consequence of a negative attitude?
(a) Get a better job or promotion
(b) Loose a customer/ job
(c) Successfully complete a project
(d) All of the above
16. Which of these is a type of attitude?
(a) Positive
(b) Negative
(c) Neutral
(d) All of the above
17. Which of the following emotions is not synonymous with each other?
(a) Guilt
(b) Regret
(c) Shame
(d) Wonder
18. Which of the following statements is an initiative effort?
(a) Pursue goals beyond what's required or expected of them
(b) Ready to seize opportunities
(c) Managing emotions
(d) All of the above
19. Which of the following statements is synonymous to the term "Conscientiousness"?
(a) Dependability and responsibility in fulfilling obligations
(b) Being honest to self and hold themselves accountable for meeting their objectives
(c) None of the above
(d) Both of the above
20. Which one of these is not a phase of listening process?
(a) Acknowledging
(b) Leveling
(c) Sharpening
(d) Assimilation
21. Which one of these is not a type of listening?
(a) Passive
(b) Aggressive
(c) Marginal
(d) Empathetic
22. Which of these are essentials for good listening?
(a) Positive attitude
(b) Concentration
(c) Interaction
(d) All of the above
23. Which one of these does not hamper the listening process?
(a) Lack of Interest
(b) Question Answer sequences
(c) Fear
(d) None of the above
24. Which of these is an aspect of Assertive behaviour?
(a) Steady & firm
(b) Sarcastic and cold
(c) Hesitant with pauses
(d) None of the above
25. Which of these features need to be overcome, to communicate assertively?
(a) Over confidence
(b) Low self esteem
(c) Both of the above
(d) None of the above
26. Which of these is not a physiological symptom of stress?
(a) Change in weight
(b) Boredom
(c) Frequent Infections
(d) Chronic fatigue and tiredness
27. Occupational stress occurs as a result of--
(a) Work overload/ Under load
(b) Changes at work place/ environment
(c) Excessive travel
(d) All of the above
28. What could be the indicators of stressful relationships at work?
(a) Isolation
(b) Rivalry
(c) Political pressure
(d) All of the above
29. Which of these in not a type of strategy to cope with stress?
(a) Functional coping strategy
(b) Neutral coping strategy
(c) Dysfunctional coping strategy
(d) All of the above
30. Personal approaches to cope with stress include--
(a) Life style change
(b) Meditation
(c) None of the above
(d) Both of the above
31. Stress has its effect on--
(a) Human Physiology
(b) Human Psychology
(c) Human Social behaviour
(d) All of the above
32. Which one out of the following is most crucial for success?
(a) Aptitude
(b) Attitude
(c) Skill
(d) Behaviour
33. Which of these is a barrier to effective communication?
(a) Ineffective listening
(b) Feedback
(c) Sender
(d) Message
34. Which of these is a component of human personality?
(a) Thoughts
(b) Emotion
(c) Action
(d) All of the above
35. Which of these Is a coping strategy for stress at organizational level?
(a) Job Redesign / Job Rotation
(b) Employee Counseling
(c) Mentoring
(d) All of the above
36. Which of these is not a part of non verbal communication?
(a) Eye contact
(b) Facial expression
(c) Content of message
(d) Body movement
37. Which out of the following is not a primary emotion?
(a) Anger
(b) Fear
(c) Jealousy
(d) Love
38. __________ helps in recognizing emotions in others.
(a) Valance
(b) Self control
(c) Empathy
(d) Sympathy
39. Which of these is not a part of the 'Johari window'?
(a) Hidden self
(b) Blind self
(c) Open self
(d) Ideal self
40. What are different types of stresses?
(a) Eustress
(b) Distress
(c) Both of the above
(d) None of the above
Objective Type Set 2
Q1. Which of the following is not one of the key steps in the grief process?
A. Denial
B. Anger
C. Bargaining
D. Rejection

Q2. Reception is the
A. Intake of auditory and visual information; enters short term memory
B. the way we interpret the meaning of what is being said without being judgmental or reacting
emotionally
C. the reply back to the speaker in verbal and non-verbal ways

Q3. Attention is when
A. we interpret the meaning of what is being said without being judgmental or reacting emotionally
B. you distinguish what does or does not correspond with the information you already have
C. information is given a level of importance and when distractions are blocked out

Q4. Preception is when
A. You relate to others and truly appreciate and absorb their message
B. we reply back to the speaker in verbal and non-verbal ways
C. you distinguish what does or does not correspond with information you already have

Q5. Assignment of meaning is
A. The reply back to the speaker in verbal and non-verbal ways
B. when we interpret the meaning of what is being said without being judgmental or emotional
C. relating to others and appreciating and absorbing their message

Q6. Response is
A. the reply back to the speaker in verbal and non-verbal ways
B. the intake of auditory and visual information; enters short term memory
C. an active process

Q7. Empathetic listening is essential for
A. relating to others and truly appreciating and absorbing another persons message
B. having adult relationships
C. being sympathetic to another person
D. agreeing with the actions of a person

Q9. Assertiveness is
A. a way to overpower someone else to get your way
B. a solution to fear, anger, shyness, and passivity
C. being self centered and voicing a strong opinion

Q10. Narcissism is
A. excessive self love
B. being obsessed with another person
C. being overly confident

Q11. 3 barriers to promoting diversity are
A. Promoting individualism, being self centered, and being altruistic
B. Racism, stereotypes, and ethnocentrism
C. drug use, malnutrition, and ghettos

Q12. In the five steps of listening which step is when a person takes the initial or first attempt to asses
the information received
A. reception
B. assignment of meaning
C. attention
D. perception

Q13. Which technique is an effective means to present feedback
A. always use past examples
B. try not critique and individuals personality traits
C. do not allow recipient the chance to respond right away
D. all of the above

Q14. Which of the following assists in empathetic listening
A. making personal comparisons
B. focus on the content of the message rather than the method used
C. rehearsing your response
D. respond to the speaker in only an appeasing manner

Q15. Which of the following is not a benefit to empathetic listening
A. clears up misunderstanding right away
B. shows that you and the speaker are completely in agreement
C. makes the speaker feel as though you are interested
D. fosters more meaningful relationships

Q16. Which of the following is not suggested when delivering information assertively
A. manage your reactions
B. use body language that corresponds to the message being delivered
C. if your message is disputed, to avoid confusion repeat the information exactly the same way as you
did previously and increase your volume
D. use positive thoughts and inner dialogue to reinforce your boldness

Q17. According to NLP ____________ is focused on the least when interpreting and senders message
A. Body language
B. Tone
C. Words

Q18. When addressing a problem with an individual and the person tries to change the subject or loses
focus the assertive technique that addresses their behavior is called
A. Repetition
B. Smokescreen
C. Defusing
D. Content to process shift

Q19. There are four major categories of discrepancies that are the most commonly found to cause group
conflicts which of the following is not one of those categories
A. direction
B. conduct
C. allocation
D. verdict
E. all of the above

Q20. Which of the following is when a group member offers negative feedback on ideas, but never
offers any constructive suggestions
A. aggressor
B. dominator
C. recognition seeker
D. blocker

Q21. Which of the following is not a benefit of group conflict
A. opportunity to learn more about other people
B. releases emotion anxiety and stress
C. polarizes members by isolating their differences
D. refines communication and perception skills

Q22. Which of the following matches the definition: covering up a weakness by stressing a desirable or
stronger trait?
A. Compensation
B. Projection
C. Rationalization
D. Dysphoria

Q23. Which of the following waveforms is most commonly found with light sleepers?
A. Theta
B. Alpha
C. Beta
D. Zeta

Q24. Which of the following months matches with an infant first having the ability to sit-up
independently?
A. 4 months
B. 6 months
C. 8 months
D. 10 months

Q25. Object permanence for toddlers develops in this age range?
A. 5-10 months
B. 10-14 months
C. 12-24 months
D. 15-24 months

Q26. Which of the following matches the definition: attributing of our own unwanted trait onto another
person?
A. Compensation
B. Projection
C. Rationalization
D. Dysphoria

Q27. Which of the following matches the definition: the justification of behaviors using reason other
than the real reason?
A. Compensation
B. Projection
C. Rationalization
D. Dysphoria

Q28. Which of the following matches the definition: response to severe emotion stress resulting in
involuntary disturbance of physical functions?
A. Conversion disorder
B. Depressive reaction
C. Bipolar disorder
D. Alzheimer's disease

Q29. Which of the following waveforms is most commonly found when you are awake?
A. Theta
B. Alpha
C. Beta
D. Zeta

Q30. The REM sleep cycle occur approximately every ____ minutes?
A. 45
B. 60
C. 75
D. 90

Q31. Which of the following reflexes is not found at birth?
A. Babinski
B. Palmar
C. Moro
D. Flexion

Q32. Parallel play for toddlers develops in this age range?
A. 5-10 months
B. 10-14 months
C. 12-24 months
D. 24-48 months

Q33. Which of the following is not a sign of anxiety?
A. Dyspnea
B. Hyperventilation
C. Moist mouth
D. GI symptoms

Q34. A person who is almost always tired and regularly experiences suddenly falling asleep during the
day is suffering from which of the following?
A. Cataplexy
B. Narcolepsy
C. Transitional sleep
D. REM absence

Q35. Which of the following best describes a person that is unable to tell you were there hand or foot
is?
A. Autotopagnosia
B. Cataplexy
C. Ergophobia
D. Anosognosia

Q36. Which of the following is not a characteristic of a panic disorder?
A. Nausea
B. Excessive perspiration
C. Urination
D. Chest pain

Q37. Which of the following categories would a 70 year old adult be placed in?
A. Intimacy vs. Isolation
B. Generativitiy vs. Stagnation
C. Integrity vs. Despair
D. Longevity vs. Guilt

Q38. Which of the following categories would a 60 year old adult be placed in?
A. Intimacy vs. Isolation
B. Generativitiy vs. Stagnation
C. Integrity vs. Despair
D. Longevity vs. Guilt

Q39. Which of the following categories would a 20 year old adult be placed in?
A. Intimacy vs. Isolation
B. Generativitiy vs. Stagnation
C. Integrity vs. Despair
D. Longevity vs. Guilt

Q40. Which of the following describes a person using words that have no known meaning?
A. Neologisms
B. Neolithic
C. Verbalism
D. Delusional blocking