Precision Deployment Execution:

Time to Value
Most ITSM deployment projects fail due to a lack of
effective planning. Without a strong plan, organized team,
and data setup, you risk not only your upfront investment
in the new ITSM tool but also face an expensive project
re-work. Transition is more than a simple installation; it is
a combination of your people, processes as well as your
technology. Onboarding is a process where new ITSM users
are prepared to use the ITSM tool for the very rst time.
Training is another often overlooked aspect to a successful
operationalization of a new ITSM environment. Training is
required for not only the front line technical support staff
but also for managers and other key stakeholders who will
benet from the new processes and data.
Unisys ITSMaaS Activation Methodology
Unisys ITSM as a Service (ITSMaaS) Activation Services
are designed for faster development, implementation and
on-boarding of your new ITSM service. With our proven
implementation methodology, based on ITIL v3 (Information
Technology Infrastructure Library) processes and Project
Management best practices, we help you achieve timely and
cost effective service delivery.
We also suggest conducting an ITSM Maturity Assessment
workshop to ensure the right approach and t for your
organization and business goals are clearly dened
and understood.
Unisys ITSMaaS Activation Services
Getting you ITSM-Ready
2
Unisys Activation Services
Base Activation: Our standard service to every Unisys
ITSMaaS customer
Add-on Transition Services: These services provide
assistance to congure/enhance base which can be
added post-transition. The following services provide
assistance to congure/enhance base activation:
- Process Workshops
- Advance Activation Data
- Transition Training Sessionsvation Data
- Transition Training Sessions
Benets
Capabilities honed through hundreds of deployments
Proven onboarding workshops that drive client satisfaction
and a complete understanding of the system
Mature quality-based methodology
Proprietary Standards, artifacts, templates
Repeatable deployment backed by a deep Practice team
with over 150 years of experience
Best Practice approach to tranisitoning customers on
which we currently have patents pending
Expertise and support of industry-leading senior
technical instructors
Business
results
ITSM
Tool
Tool 1 Tool 2
Effort
Business
results
Effort
Process
Integrated
tools
Non-
integrated
tools
ITSMaaS

Tool 1 Tool 2
Process
Integrated
tools
Non-
integrated
tools
Pre-packaged integration: Unisys pre-built integration services enable quick integration with the tools and processes of
third party service providers.
3
Unisys offers the following transition services:
90 Days Initiation &
Base Activation
Add-on Transition Services
Offering
Summary &
Customer
Value
This is standard
service to every Unisys
ITSMaaS customer. It
helps you to quickly
ramp-up to Service
Readiness leveraging
Pre-congured
foundation Data.
Advanced Activation
Unisys uses a Best
Practice approach
to Transitioning
customers using Data
Design Workshops and
Advanced Activation
which Unisys currently
has patents pending.
Process Worksops
Unisys uses a Best
Practice approach
to Transitioning
customers using
Process Workshops to
align the Customers
Processes with ITIL
and BMC Remedy.
Transition Training
We offer custom
training courses that
cover a wide range
of ITSMaaS topics to
help you kickstart your
ITSM journey.
Scope
Provision Environments
- provision three (3)
Remedy as a Service
environment
- Development,
Quality & Production
Load Jump Start
Conguration Content
- Operational
and Product
Categorizations
- Incident and
Change Templates
- Service Request
Denitions,
- Service Targets
Setup of one
company & two
users, to facilitate
administration access
of the system
Enable email for
outbound notication
via a SMTP server
Data Design
Workshops
- ITSM Foundation
Data
- Incident/Problem
Management
- Change/Release
Management
- Asset/Conguration
Management
- Service Level
Management
- Service Request
Management
- Knowledge
Management
- ITSM Notications
Project Management
Data Gathering/
Migrating Guidance
Documented Design
Application
Conguration (loading
the data)
Testing
Incident Management
Service Level
Management
Problem Management
Change Management
Service Request
Management
Asset Management
ITSM Maturity
Assessments using
industry standards
such as ITIL

ISO,
and CMM
CMDB: High-Level
Training
CMDB: Deep-Dive
Training
ITSM Change
Management User
Training
ITSM Service Desk
Management User
Training
ITSM Administrator
Training
Data Management
Administrator
Training
ITSM Asset
Management User
Training
Whats New in AR,
ITSM, and SRM
Training
Service Level
Management
Manager Training
For more information visit www.unisys.com
2013 Unisys Corporation. All rights reserved.
Unisys, the Unisys logo and ClearPath are registered trademarks of Unisys Corporation. All other brands and products
referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders.
Printed in the United States of America 08/13 13-0227
90 Days Initiation &
Base Activation
Add-on Transition Services
Duration 90 days 1-6 months depending
on number of modules
covered.
Foundation Data
Workshop
Session 5 Days
Service Desk
Management
Workshop
Session 1 Day
Change
Management
Workshop
Session 3 Days
Asset Management
and CMDB
Application
Workshop
Sessions 5 Days
Service Level
Management
Workshop Session
2 to 5 Days
Service Request
Management
Workshop Session
1 to 5 Days
Depends on the
course ranging
from 4-hour Training
Session to 5-Day
course.
Fee Structure Subscription Flat Rate per Module T & E
Request training fee
schedule
Infrastructure
Required
Unisys hosted Remedy Instance None None
Service Delivery
Location
Primarily Remote
Mixed Customer Site
and Remote
Mixed Customer Site
and Remote
Mixed Customer Site
and Remote