Internship Report On United Bank of Pakistan 2011

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Internship
report 2011

Internship Report
United Bank of Pakistan
Muhammad Muddassar Muzammal
Virtual University of Pakistan
I.D. Mc100204937
Session: 2010-2012
Course code: Fini619
Date of Submission: 13 January 2012

U B L w h e r e y o u c o m e f i r s t

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Scanned copy of internship letter:


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Dedication:
When the person does some thing there must be an inspiration behind
for doing work. Especially I dedicate my work to my Uncle Muhammad
Saleem, from whom I have received a Great inspiration and boost for
doing this important work. Also I dedicate this work to my Parents and
my Teachers, they guide me and show their confidence on me and
realizes me that Im very capable of doing this work. I dedicate my work
to all my friends and colleagues who really help me to perform this
work. May ALLAH bless all of them.


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Acknowledgement:
Thanks to Almighty ALLAH for His blessing that Im able to perform
the internship program effectively and efficiently. Im very thankful of
my Instructor who gives me enough knowledge about the taking of
internship program. Im thankful of my Uncle also from whom I have
been able to perform the internship program. I indebted to all my
colleagues, friends specially staff of the branch, without their help I
would not be able to learn and perform well in the period of my
internship learning. Every person in my branch gives me special
attention and guides me every time whenever I asked them.


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Executive Summary:
This is an internship report regarding the introduction of UBL and their products and my
learning and understanding during my internship program.
It starts with the brief introduction of UBL along with the business sector of the bank and banks
future plans. The banks complete range products are mention. Organizations hierarchy chart and
a brief introduction of all departments in which I performed. Comments on UBLs structures are
given at the end of this section.
In the Later part I described about my learning in my internship learning session and a brief
introduction of my place of internship. I give detailed information about the works which are
assigned to me, and my performance and learning in my internship learning session.
The Ratio analysis of recent three years of bank is given in this second last section of report. The
ratios and their formulas along with the Bar charts are performed and give comments about the
performance of BANK in Recent three calendar years.
In the End I briefly evaluate the Organization according to my learning, and concluded my views
about the UBL, the last part of last section tell you about some suggestions and
Recommendations for bank.


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Contents:
Introduction of Organization8
History of the Bank.8
Business Volume.8
Hierarchy of Organization...9
UBL Complete range of Product.10

Plan of Internship Program.11
Training Program.12
Ratio analysis...17
Future Prospects of Organization.31
Conclusion32
Recommendations.33


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I ntroduction of Organization
History of the Bank
The bank has the great history of excellence in the banking sector for more than five decades. It
came into being in 1959 and first branch launched in Chandighar. The banking history is full of
success and innovations. It is the first bank who lunches the overseas branches in 1963. UBL
always gone step by step with the information and technology and introduces computer banking
in Pakistan in 1971. The bank took part in the success of every field of life throughout his history
and always considers the benefits of the customers first. By keeping the trends of innovation the
bank introduces the first UBL Credit card the UNICARD also the first bank to have an Islamic
banking divisions in Pakistan. The bank was privatized in 2002, and afterward the BestWay and
Al Ayaan collaborated to the todays standing bank. UBL successes with the new vision for the
52 years with the flourishing history and now ranked in the worlds larges financial services
group.
Business Volume:
Business assets and liabilities, shareholders detail as per audited annual report of UBL
2010.
Amount in Rupee
000
Share Capital 12,241, 798
Reserves 21, 688, 637
Total liabilities 630,369,914
Total Assets 698,784,979

Audit committee . , Board of Directors., (2011) Annual audit report 2010., retrieved from the
site.,https://www.ubl.com.pk/aboutus/financial_report/report_2010/annual_dec10/UBL_Annual_Report_2
010.pdf


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Hierarchy of Organization

Officer Grade I
Non Clarical Staff Clerical Staff Officer Grade II Officer III
VP
EVP
SEVP
Managing Directots
Executive Committee
Board of Directors
Deputy Chaiman
Chairman


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UBL Complete range of Product:
UBL has the vast range of products and offering products for both cooperate and retailing sector
in Pakistan
RETAIL BANKING PRODUCT:
Deposits and commercial products; LOANS AND CARD;
UBL Business partner--Current account UBL Cash Line
UBL business Partner Plus- Current Account UBL Address- Home Finance
Foreign currency term deposit certificate UBL Drive- Auto Loan
UBL First Minor Account UBL Agricultural Loan
Rupee transactional account-PLS Saving account UBL Small Business- SME Loan
UBL Uniflex UBL Sillah Mila
UBL Unisaver UBL Credit Card-Chip Credit Card
Certificate of Deposit UBL WIZ- Prepaid Debit Visa Card
Shopping Card
Music Card
Foreign currency savings UBL WALLET- ATM Card
UBL PERDAIS- CARD
WATAN Card.
CORPORATE PRODUCTS:
Corporate Finance; TRADE;
Loan Syndication Documentary Letter of Credit
Structured Finance Documentary Collection
Term Finance certificates. Funds Transfer
Credit Extensions Investment and Cash Management
Over Drafts and Demand Drafts Current and PLS accounts.
Working Capital Finance Cash Collection
Import Financing Utility Bills collection
Receivable discounting UBL OMNI

Plan of I nternship Program:


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I started internship at the Ghulam Muhammad Abad branch of UBL which is under the hub of
Bank Square branch the immediate vicinity of the area of Ghulam Muhammadabad because this
is the biggest colony of Asia also there is existence of branches of all most all competitor
commercial banks of in the same bazaar. I started my internship from 14
th
of November 2011
and ended at 27
th
of December 2011.

There were 12 Employees in the branch the branch were covering the waste area of commercial.
There is Cash department in which two Cashiers were Working and one supervisor, also one
RBO which deals with the Cash over the counter and Account opening operations, A CSR, very
old and kind employee of the bank and serving the bank for almost 40 years and is very
experienced efficient, deals with the Clearing of cheques and delivering of cheque books and
ATM Cards. A CSOM is operational manager of the branch deals all the operating works
Performed in the branch. I mostly worked with the retail banking department and also works
with CSR, and learned the clearing procedure.

When I entered in the branch I feel shy and hesitated from the environment but when I met with
the manager of the Branch I feel confident because the manager is very kind and courteous, after
words I met all the staff all were very cooperative and kind It Was a Great place
for me to learn all the workings of the branch Specially knowing the retail banking operations.
The big advantage of this branch was that it was not yet converted to the Symbols, it was still
using the system of UNIBANK2000. This means that in UNIBANK system the ATM is
balanced daily manually, also many other works Which are not yet changed to the new symbols
system.

Training Program:


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This was my first Practical training in any field. I was greatly blessed by all the Staff members
from branch manger to a cashier. This Six months period of internship is full of work and
learning. Following is the details of works assigned to me, and I performance in the bank.
I have mainly learned about following fields:
The Account opening procedure, Evaluation of customers, know the types of Accounts
maintained by the banks. The Cash Over the Counter for foreign remittances. The balancing of
ATM cash just for UINBANK System branches. How the DDS over drafts transferred,
UniRemote, and Starting of the Day with ending of the Day procedures. The daily transitioned
the documented sheets which are maintained by the branch.
Types of Accounts:
UBL Basic Banking Account:
In this type of account minimum of two withdrawals and deposits are allowed per month and free
of charges. If customer do more transactions above the mentioned limited then the flat fee is
charged as per rates are prevailing according to bank policy. This account is free from Levy
charges in case of not meeting minimum balance requirements.
UBL Business Partner Account (Current Account):
UBL offers our regular customers unlimited deposits and unlimited withdrawals and minimum
credit limit of 10000/-. If reduced the amount from this said limit, the 50 rupees per month
should be deducted from the account unless these are charges are exempted in any case. The
Business Partner Account offers the net banking services plus UBL WALLET and PREMIUM
CARD and other existing products.
UBL Business Partner Plus: (current Account):
UBL offers unlimited Withdrawals and deposits. With the exemption of service charges, while
maintaining the minimum balance of 25000/-. The ATM and other charges are free according to
this UBL Business Partner Plus (current Account).
Opening of an Account:
The beneficial products for commercial banks are their accounts and their different types. In my
early Days in the branch I learned the retail banking and their procedures. It was really a Great
experience for me first days I watched the officer with great attention and noted all the essentials
for opening of an Account.
UBL is Bank of everyone. The UBL offers accounts which are suitable for every person in any
field. Either person is a middleman or a business man or a salaries person, a house Wife or a
Student or a minor child overseas Pakistani, he /she will receive benefits and outstanding
services. Because UBL where you come first.
When I learned then my officer tell me to deal with customers for sometime. It was actually the
learning for me; I dealt different customers, when I was in point where I did not understand the
Officer guided me well.
Opening Form:
The UBL opening Form is designed according to the advancements in the technology. It consists
of Five PAGES; three pages are about requirements of customers and information of customers


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to be filled in. The two pages are contains the information of accounts, terms and conditions for
accounts rules and regulations charges and banking policy for the customers acknowledgement.
UBL has centralized process of opening an account. Means we collect Data from the customer,
and scanned them and submitted to CAPS a tab in the site.
Type of accounts and currency dealt in;
The Different types of accounts are given in this section of AOF. First of all understand the
customer, why he/she wants to open an account, and then describe his needs according to all
eight types of accounts also outline all the features of the accounts to the customer and tick to the
mail box of account which customer agrees.
Ask customer about the type of currency which he may deal with, most of customer dealt in
PKR, which means Pakistani Rupee. Tick the relevant box of related currency type.
Nature of account:
Choose the desired nature of account, while individual or joint account.
Particulars of Account;
In this sections the Title of account mentioned, from whom the account is recognized following
with the Secret word section, in which minimum of Six digit secret word is entered, which is told
by the applicant, this is for the security of the account, usually mothers name is entered, and used
to verify from customer on phone. After that Mailing address for mailing any thing, next is
permanent address of the customer according to CNIC of the customers E-mail address is
mandatory for e-statements and Net banking. Then Active mobile number placed fro mobile
banking facilities. The all fields should be filled properly any necessary item should not be
missed.
Personal information:
In this Tab the personal information of Applicant is placed of (Single/Joint Account) .First of all,
the name of applicant and then fathers/ husbands name. Gender section tick one of the box of
either male or female .Following comes Marital Status, tick one of the box from, Married, Single
and others, if others please specify the status. Following are Nationality and Residential Status.
Afterwards CNIC no. or NICOP or ALLIEN REGISTRATION no .comes, behind it CNIC no.
and its Date of Expiry placed. Last column f the form contains the occupation detail.
MINORS Account information:
Nest Page starts with the section of minors Account. In this section: The minor Applicants and
his /her Guardians information is placed.
Business Account:
This block is filled if the Applicant wants to open A business Account. In this block persons
Account Title Followed by Companies Name, Afterwards Nature of the business. Date of
commencement of business. Mailing Address of Office of Dealing, and then Permanent
Registered address, accompanied by Tehsil/District and City information is below these
columns. Email Address and Fax number is Also mentioned.
Additional Information:
Existing Relationship wit the customer:


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If the applicant have any other existing relation with UBL, then mentioned here .
Existing relationship with other banks; the Applicant have relationship with other banks if any.
UBL Wallet-ATM DEBIT CARD:
Describe the customer about ATM and its fields. Then ask customer about the need of ATM
Card and its specifications. Enter the customers Name in the field, and options of Supplementary
card options ,if customer later want to issue card then fill it with relevant information.
Zakat Deduction:
The PLS account holders can directly Pay Zakat from their account.
Other UBL products:
If customer needs other UBL product, then ask and fill it.
Operational Instruction: This is for Signing Authority of Account; either Account is single or
jointly performed.
Special instructions: if any, are registered here.
Statement of Accounts;
When Statements of accounts needed, monthly weekly , half yearly of yearly
Account Referred by:
Either customer walk in. or referred by any other.
Terms and Conditions:
The terms and Conditions about account opening and bank policies are detailed mention here.
Indemnity and undertaking; in this part the customer admit that he/she is agree with the UBL
policies, and consider as a Part of UBL.
Signature Specimen Card:
The SSC is maintained with the bank, this is to verify and get record of customers original
signatures in the banks record. Whenever needed the bank have SSC to verify customers
signature in any inconvenient situation
Cheque Book Requisition Card:
The completion of filling of Form, this form is filled whether to mail cheque book or HOLD for
collection.
Letter of Thanks:
A letter of Thanks is dispatched to the customers mailing address, actually it is to verify that the
customer is actually lives in that address or not.
.Customer Documentation:
The customers original CNIC with photocopy, also in centralized process of AOF, there is need
of documentation prove of source of funds from the customer are needed.
Completing the Account opening procedure:
The form filled and then legal and required documents are received from the customer. All the
documents including customers CNIC copy, documented prove of Source of funds with AOF
completed. The Soft Copy of All these documents are uploaded to the CAPS. After the approval
of account, the account is opened from Karachi, headquarters.
ATM Balancing Procedure:


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The balancing of ATM is maintained in those branches maintaining the UNIBANK 2000 system.
The branches which are converted to SYMBOLS have no need of process of ATM balancing.
The cashier put cash in the cassettes of ATM Machine in early morning. Then the Role of
previous days off line and online transactions is given to RBO. The RBO check the role, and
mark those transactions which have icons of withdrawals and approved together, put offline
transactions in the system and updated. The online transactions are checked through the list and
role provided from the ATM Machine.
The Cash remaining in the ATM machine should be balanced daily. The figures are matched that
how much cash is uploaded in the ATM machine, and how much remaining in the ATM.
Cash Over the Counter
The COC is used for the encashment of the Foreign Remittances. The amounts which are
transferred to UBL from different countries are enchased through that procedure. The following
details are required from the customer, the Original CNIC with Copy. The supervisor asked the
customer from where the remittance received and who send.
The payment is only given to those persons who provide the name of sender and receiver along
with the original CNIC.
Remittances:
These are the online transfer of cheques, or cash rupees to one branch of the bank to other branch
of the bank in all over the world.
Demand Drafts:
It is very Secure and fast way of paying Remittances to other cities. The account holders
customers and Walk in people both are able to avail this ability from the UBL, but the charges
are different for Walk in Customer and account holder of the bank.
Pay Orders:
POs is the quick way of paying your remittance within one city. There deposited to any branch
and then forwarded to the clearing process, within A day the amount transferred.
Uni-Remote:
The online facility of depositing cash in any branch of UBL in all over the Pakistan,the charges
of Uni remote starts from 290 to 360 approximately.
Daily Transitioned Sheets at Start of the Day:
When the day starts the following works are mostly done by the RBO. First of sheets are
completed, like
Major Withdrawals: the withdrawals made by the customer in previous day, over one million
are noted here, in the sheet, after completing signatures of supervisors and manager. It is filed.
Daily customer transactions: in this sheet all the daily customer transactions are noted, after
signing it is also filed.
Subsidiciary Ledger:
It is also Called 110. It is also completed daily.
Daily Over Rides;
it is completed daily also.


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The operational Works at start of the day:
The checking of opening of cash, How the cash counter is opened , how the cash is put into the
counter, the opened cash , is recorded in the registers, the CSOM make sure that the cashier will
not take unsorted cash. The cameras and metal detector and other electronic instruments are
working properly.
Ending the Day:
In end of the day the QUIEMATRIC which is token a machine, we check its time and it makes
all the day. The cash is closed at what limit, and how much sorted and unsorted cash left in the
locker, noted in the relevant Registers.

Direstors., the information retrieved from that URL http://www.ubl.com.pk


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Ratio analysis:

1. Net Profit Margin= Net income/Revenue *100
Year 2010 Year 2009 Year 2008
Amount in ---000---rupees Amount in ---000---rupees Amount in ---000---rupees
=17742218/59331761
=29.90 %
=14034501/61107025
=22.96%
=14052051/52763249
=26.63%

Chart no.1

Interpretation: The Net Profit Margin for 2010 is higher as compare to the years 2009 and 2008.
The NPM for 2009 is slightly low as compare to the year 2008. This is because the economic
conditions for Pakistan changed very fastly.

2. Gross Spread Ratio= Net Mark up income/ Gross Income.
0
5
10
15
20
25
30
35
Net Profit Margin
2010
2009
2008


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=26103808/34108508
=76%
=20327864/32943238
=61%
=20762280/28515968
=72%

Chart no.2

Interpretation: The Net Mark up income for the year 2010 is greater from the last couple of
years. This is because the company is growing at a rapid at, and receiving more mark up ratio as
compare to gross income.

0
10
20
30
40
50
60
70
80
Gross Spread Ratio
2010
2009
2008


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3. Non interest income to income ratio= Non Interest income/income
=10120632/17742218
= 57.04%
= 11419571/14034501
=81.36%
=11199152/14052051
=79.6%

Chart no.3

Interpretation: The non interest income for the year 2010 is lower as compare to the years 2009
and 2008.

4. Spread Ratio= Interest Earned/ Interest Expense.
1.5
1.6
1.7
1.8
1.9
2
2.1
Return On Assets
2010
2009
2008


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=59331761/25223253
=2.53 Times
=61107025/28163787
=2.17 Times
=52763249/24247281
2.17 times

Chart no.4

Interpretation:
The interest earned is 2.5 times greater as compare to the interest expenses. The ratio is als
higher for the year 2010 as compare to the recent years. This shows that the bank is strivivng
towards success and controlling their expenses very well.

5. Return on Assets= Net Income/Total Assets.
1.9
2
2.1
2.2
2.3
2.4
2.5
2.6
Spread ratio
2010
2009
2008


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=11647044/694784989
=1.67%
=10812174/619719433
=1.74%
=12352021/620707389
=1.99%

Chart no.5

Interpretation: The ROA for the year 2010 is lower as compare to the year 2009; this is because
of Flood in Pakistan faced by our country. The 30% area of the country is swearly affected by
flood; So The Bank would not Able to cover back the ROA ratio.

6. DuPont Return on Asset Ratio = (Net income /Sales)*(Sales/Total Assets)
1.5
1.6
1.7
1.8
1.9
2
2.1
Return on Assets
2010
2009
2008


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=(11159930/59331761)*
( 59331761/698784979)
=1.59 %
=(9192687/61107025)*
(61107025/619716433)
=1.48%
=(8445251/52763249)*
(52763249/620707389)
=1.36%

Chart no.6

Interpretation: this Ratio is also increased during the calendar year of 2010.

1.2
1.25
1.3
1.35
1.4
1.45
1.5
1.55
1.6
1.65
Duont Return On
Assets Ratio
2010
2009
2008


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7. Return on Equity=Net Income (after tax)/ Shareholders Equity.
mount in ---000---rupees Amount in ---000---rupees Amount in ---000---rupees
=11159930/60180924
=18.54%
=9192687/52276246
=17.58%
= 8445251/47121165
=17.92%

Chart no.7

Interpretation:
The ROE for the year 2010 is greater as compare to the recent years.

17
17.2
17.4
17.6
17.8
18
18.2
18.4
18.6
18.8
Duont Return On
Assets Ratio
2010
2009
2008


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8. Debt ratio= (Total Liabilities/Total Assets)
=(630369914/698784979)
=90.2%
=(558779710/619716433)
=90.16 %
=571311725/620707389
= 92.04 %

Chart no.8

Interpretation:
The Debt Ratio is almost same from year 2009, and year 2010. The total liabilities are above 90
percent of total Assets. Which are increased during year as compare to the year 2009, but lower
from the year 2008.

89
89.5
90
90.5
91
91.5
92
92.5
Debt Ratio.
2010
2009
2008


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9. Debt/Equity Ratio= (Liabilities/ Equity)
=(630369914/60180924)
=10.47 Times
=(558779710/52276246)
=10.68 Times
=571311725/47121165
=12.12 times

Chart no.9

Interpretation:
The liabilities are above 10 percent as compare to the equity. The ratio is slightly lower from
2009, but is higher in 2008.

9.5
10
10.5
11
11.5
12
12.5
Debt / Equity Ratio.
2010
2009
2008


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11. Advances/Deposits Ratio
=333732172/550645767
=60.60%
=354091713/492036105
= 71.9%
=377945366/492267898
=76.66%

Chart no.11

Interpretation:
The Advances to the deposits Ratio is above 60percent for the year 2010 but is lower from the
years 2009 and 2008. This is because The bank did not give too much advances.

12. Operating Cash Flow Ratio= Cash Flow from operation/Current Liabilities
0
10
20
30
40
50
60
70
80
90
Advances to Deposits
Ratio.
2010
2009
2008


27
=100070348/5045815
=19.83 %
=23099432/5147259
=4.487%
=1025033/5210870
=0.19%

Chart no.12

Interpretation:
The Cash Flow From Operating Activities to current liabilities is greater in year 2010 and much
lesser in 2009 and 2008.

13. Dividend Per Share= Dividend over Period /Number of Outstanding Shares
0
5
10
15
20
25
Operating Cash Flow
Ratio.
2010
2009
2008


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=4896718/1224179
=Rs. 4 /-
=2782225/1112890
=2.5 /-
= 2

Chart no.13

Interpretation:
The Dividend per Share is significantly increased in year 2010 Due to the overall Good business
activities of the bank.

0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
Dividend per Share
2010
2009
2008


29
14. Earning Per Share (EPS)= Net Income /Number of Outstanding Shares
=11159930/1224179
=Rs. 9.12 /-
=9192687//1112890
=8.26
=8333120/1011718
=8.236

Chart no.14

Interpretation:
The EPS for the year 2010 is greater from previous years. This interpretation and increase in
earning per share shows that bank is growing towards success are a rapid rate. Its profit is also
increased more that 25 percent from recent calendar years. i,e,. 2009.

15. Price Earning Ratio = Market value of Share/EPS
7.6
7.8
8
8.2
8.4
8.6
8.8
9
9.2
Earning Per Share:
2010
2009
2008


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=68.23/9.12
=Rs. 7.48 /-
=58.45/8.26
=Rs.7.07 /-
=36.91/8.23
=Rs.4.48 /-

Chart no.15

Interpretation: The Price Earning Ratio for the year 2010 is increases significantly from past
years.
Note: The recent audited annual report published by UBL is of 2010. The report of 2011 is not
published yet.
Audit committee., Board of Directors.,(2011) Annual audit report 2010., retrieved from the
site.,https://www.ubl.com.pk/aboutus/financial_report/report_2010/annual_dec10/UBL_Annual_Report_2
010.pdf.
Audit committee., Board of Directors.,(2010) Annual audit report 2009., retrieved from the
site: http://www.scribd.com/doc/51192678/UBL-Annual-Report-2009
Audit committee., Board of Directors.,(2009) Annual audit report 2008., retrieved from the site
http://www.ubl.com.pk/aboutus/financial_report/report_2008/annual_dec08/

Future Prospects of Organization:
.
0
1
2
3
4
5
6
7
8
Price earning Ratio:
2010
2009
2008


31
UBL is not only working for the corporate sector, but it also working for the development of
ordinary man by facilitating himself by various program. The UBL is looking forward for the
better of low income people especialy. Recently UBL has developed small business schemes.
Als ogood rates accounts for ordinary pepole and Businessmen. The UBl Recently issues the
Perdais Card, for free foreign remittencce, Also issueing many other WIZ cards for students,
House Wives, and children.
The UBL is growing at a rapid rate not only in Pakistan, but also in UAE and sojme european
countires. UBL make banking easy and comfortable for an ordinary person. It is the most relaible
bank, where you come first.

Conclusion:


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The UBL is growing rapidly in the banking sector in Pakistan. It has currently largest Online
branches in urban areas , and also developing its structure in rural areas too.. As the technology
Advances the UBL also making it self fast and accurate in coming years the UBL is looking for
the better infrastructure in banking in Pakistan. As the World is going forward towards
technology and advancements, the UBL also going step by step with all the organizations. It has
a good banking Structure, and very fast and effective network.iconcluded that it is the good
banking for rural customers as well as urban customers, there are need of areas to be established
and worked.
My Experience during internship was great and full of learning. I learned A lot from the
GMAbad branch.All the Staff members give Great respect and honor, and every person want to
teach me whatever he knows. And know when I made my internship, my mind cleared all the
duobts which I left during my internship.

The UBL official Website and information is retrieves from that URL:
https://www.ubl.com.pk/aboutus/financial_report/report_2010/annual_dec10/UBL_Annual_Report_2010.p
df

Recommendations:


33
The overall organization is very good and results oriented, but I feel there is a need of
improvement in some areas.
There is not so much strictness about works the employees performed. Every one not want to do
his work properly, he always take interests in others work. There is not an equal distribution of
work, according to the designation of the Employee.
If there is proper checking of work of the employees then they would be very efficient in their
work. Lack of facilities to the employees, take the employees mind to their private and they will
not be able to perform well. If proper facilities are providing to them and they have no tension of
child feed, then they would be able to work efficiently.
All the members of Staff are not motivated by the seniors. The attitude of Staff is not good with
the customers. There is a Need of improvement in the attitude of the staff.
UBL boosting from its privatization, but after that there is not so much care is taken, as it was
expected. The Organization is creeping towards success, but the competing organization from
UBL is running towards success. IF UBL make policies according to the customer needs and
customer affordability then, the bank will successively run in towards new age. The online
System of the bank should improved, it is much better in urban areas, but very poorly operate in
rural areas.
The service charges are too high as compare to other Commercial banks. The interest margin is
also increased, because the customers are receiving more mark up with less installments that why
UBLs credit section is not, profiting effectively.

Internship Report On United Bank of Pakistan 2011

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