Taylor E.

Wilson
1025 NW 16th Ave.
Gainesville, FL 32601
954-232-8400
September 08, 2009

University of Florida
College of Education
Distance Learning

Dear Mr. Daniel McCoy:

With reference to the listing found on jobs.ufl.edu, I am applying for the position of IT
Specialist. I feel that my credentials, personal aptitudes and interests will match this
position’s stated requirements very well.

I have earned my CompTIA A+ IT Technician and Network+ IT industry certifications

and am currently engaged in the Internet Services Technology program at Santa Fe
College. Further, I have completed both the primary and advanced levels of my
program’s Internet Programming track. This has given me a firm command of XHTML
with CSS, JavaScript, PHP and MySQL coding specifications. In addition, I have and
continue to take great pleasure in implementing and maintaining my own very functional,
robust and flexible heterogeneous Linux/ WinNT home network that securely and
competently provides dynamic web services through a compiled-from-source LAMP
solution stack.

I am presently employed full-time at the University of Florida International Center with

my main duties providing phone support for faculty, staff and students regarding United
States immigration regulations and procedures. In addition, I have maintained the
position of Alternate Responsible Officer for UF’s F and J visa programs, with
responsibilities of coordinating the generation and maintenance of government
immigration database information.

My UF support experience, together with my expansive, yet generalized knowledge of

networking and computing technologies, I feel, make me a valuable potential member of
your organization.

I would greatly appreciate the opportunity to arrange for a meeting or interview for this
position.

Thank you for your consideration.

Sincerely,

Taylor E. Wilson
 Taylor E. Wilson
1025 NW 16th Avenue
Gainesville, FL 32601
taylor.e.wilson@gmail.com
954-232-8400

Objective

Seeking challenging technical support/ staff support services position within an

information technology oriented institution or company.

Relevant Experience

Technical Skills
 Extensive user-level PC experience as well as supporting network
administration assistance experience. This includes in-depth knowledge of
Windows 9x/NT/ XP/ Vista OS and most associated applications, as well as
proficiency with BSD, Linux, and UNIX – based OS’s.
 Extensive XHTML w/ CSS, JavaScript, PHP/ MySQL experience.
 Capable knowledge of common x86 chipset associated hardware and TCP/IP
configurations gained through successful creation and maintenance of
heterogeneous WinXP/NT4/Linux home network.

Customer Service Skills

 Eleven years of customer service and management related experience with
consistently increasing responsibilities in customer needs analysis, plan
implementation, and account management.
 Proven ability to assess and meet the needs of students and staff members of a
major US academic institution through effective communication and problem
solving skills.

Pertinent Certifications
 CompTIA A+ PC Technician certified
 CompTIA Network+ certified

Employment History

2003 – Present UFIC Secretary

University of Florida International Center, Gainesville, FL.
2002 – 2003 Data Entry Specialist
University of Florida International Center, Gainesville, FL
1997 - 2002 Supervisor
Secure Parking Systems, Unlimited, Fort Lauderdale, FL.
1997 – 2001 Installer
Matuseski Brick and Tile, Fort Lauderdale, FL.
1991 – 1993 Shipping/ Receiving Specialist
Customer Service Representative
Peaches Music and Video, Plantation, FL.

Education
Santa Fe Community College (Gainesville, FL)
Fall 2006-est. Grad. Spring 2010; Major: Internet Services Technology

Florida Atlantic University (Boca Raton, FL)

Fall 2000 – 2005; Awarded Bachelor of the Arts degree in Anthropology

Broward Community College (Davie, FL)

Spring 1997 – Summer 1998; Associates of the Arts degree in Liberal Arts

University of Florida (Gainesville, FL)

Fall 1993 – Spring 1994; Undergraduate course work in Liberal Arts.