+91 8860540404

Varundeepsingh88@gmail.com
VARUNDEEP SINGH CHHATWAL


Objective
To seek a lead role in an organization that recognizes and values individual contribution in a
professionally challenging way which will broaden my technical and functional skills and will provide
opportunities for continuous growth and development.
Experience Summary

Cisco Certified Network Associate (CCNA)- Voice

Substantial understanding of networking technologies including TCP/IP, DHCP, TFTP,
VLAN, VoIP, SCCP, MGCP, H.323,SIP, ISDN PRI and Cisco IP telephony.

Good Knowledge of Cisco IPT products like: Cisco Unified Call Manager (6.1.3, 8.X), UNITY
voicemail systems, and MGCP, H323 and SIP voice gateways.

Domain expertise in CUCM features & services like EM, SNR, dial plans.

Brief overview of ICM configuration manager tool
Knowledge of CVP SIP Comprehensive call flow (Type 10)
Agent ID, Skill group, Call type and Dialed number configuration
Knowledge of contact center mobile agent(nailed connection and call by call mode)
Exposure to CVP Ops Console
Basic overview of VXML gateway
Knowledge of troubleshooting tools such as rttest, opctest, dumplog utility, eventviewer

Good understanding of incident & service management including ticketing tools like
REMEDY & HPSM and following ITIL process

Strong customer service and communication skills

Experience History Senior Analyst at HCL Technologies From Sep 2011 to till date

Education B.TECH in Electronics And Communication Engineering from Guru Gobind Singh Indraprastha
University affiliated to GGSIPU IN 2011.
12
th
from Sant Nischal Singh Public School, Yamuna Nagar affiliated to CBSE board in 2007.
10
th
from Sant Nischal Singh Public School, Yamuna Nagar affiliated to CBSE board in 2005.

Certifications CCNA
CCNA VOICE
CCNP VOICE (Pursuing)


Projects Undertaken



1. CIGNA NOC (HCL TECHNOLOGIES) OCT 11 MAR 13

Project Details Cigna is one of the largest health service companies in the US market; it operates internationally in 29
countries, and has approximately 66 million customer relationships worldwide. Headquartered in
Bloomfield, Connecticut, Cigna serves its customers with nearly 30,000 dedicated employees. Cigna is
listed on the New York Stock Exchange (NYSE: CI) and is a component of the S&P 500 stock index.
Our task was to handle the complete network operations of CIGNA which would include their 150
sites worldwide.
Team Cisco Voice

Role
Senior Analyst
Responsibilities
Provide technical support for Cisco Unified Call Manager (8.x), Cisco Unity Connection (8.X)
Management and Administration of Cisco IP phones: 79XX series, IP communicator and Cisco
Voice gateways.
Provide technical support for UCCE 8.5, CUCM 8.x, Unity Connection 8.x
Proactive monitoring through CVP ops console and RTMT
Troubleshooting end user related issues
Troubleshooting failover issue of UCCE environment
Timely and effective resolutions to the troubleshooting tickets opened by Customer support
Centre (CSC) of our client & also work on incidents that come during proactive monitoring
and health check of the CIGNA Voice Network.
Mentor new joinee voice team.
2.Bank of America/Merrill Lynch [Cisco RMS] April13-Present
Project Details
The Bank of America Corporation is an American multinational banking and financial services
corporation headquartered in Charlotte, North Carolina. It is the second largest bank holding
company in the United States by assets. Our task was to handle the complete network operation of
Bank of America which includes their APAC, EMEA and America Region.
Responsibilities
Provide technical support for CUCM 6.1.3 and 8.x,UC 6.1.3 and 8.x
Troubleshooting phone unregister issue
Troubleshooting MGCP,H323 and SIP gateway in CUCM
Troubleshooting Conference, Transcoder, MTP issue
Analyzing Debugs and RTMT traces to solve the issue
Troubleshooting FAX and analog phones Issues
Verifying Dial-plan in CUCM and dial-peer on GW
Troubleshooting ISDN PRI in IOS router issues
Working with TAC to resolve priority and Urgent issues
Interacting with end user to solve their case.
Personal Details
DOB
30
th
OCT, 1988
Marital Status
Single
City
Delhi, India