CBC - Computer Hardware Servicing NCII

COMPETENCY-BASED
CURRICULUM
Sector:
INFORMATION AND COMMUNICATION TECHNOLOGY
Qualification:
COMPUTER HARDWARE SERVICING NC II
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT
AUTHORITY
East Service Road, South Superhighway, Taguig City, Metro Manila
Article I.
TABLE OF CONTENTS
Page
A...CORSE !ESI"#.........................................................................................
$. MO!%ES O& I#STRCTIO#....................................................................'()*
$ASIC COMPETE#CIES................................................................................
o Participating in wor+place co,,unication -------..............)(./
o 0or+ing in a tea, environ,ent ------..................................(.*
o Practicing career pro1essionalis, .-----...............................2(.)
o Practicing occupational health and sa1ety procedures ...................3(44
COMMO# COMPETE#CIES........................................................................
o Applying 5uality standards --------------..............
4)
o Per1or,ing co,puter operations.....................................................
o Per1or,ing ,ensuration and calculation.........................................
o Preparing and interpreting technical drawing..................................
o sing hand tools..............................................................................
o Ter,inating and connecting electrical wiring and electronics
circuit co,ponent............................................................................
CORE COMPETE#CIES..............................................................................
o Installing co,puter syste,s and networ+s ....................................62(63
o !iagnosing and trou7leshooting co,puter syste, ........................68('*
o Con1iguring co,puter syste,s and networ+s.................................'2(')
o Maintaining co,puter syste,s and networ+s ...............................'3()*
COURSE DESIGN
Course Title 9 COMPUTER HARDWARE SERVICING NCII
#o,inal !uration 9 392 hours
Course !escription 9
This course is designed to develop +nowledge, s+ills, and attitudes o1 a Co,puter
Service Technician in accordance with industry standards. It covers 7asic and co,,on
co,petencies such as installing, ,aintaining, con1iguring, and diagnosing co,puter
syste,s and networ+s.

Entry Re5uire,ents9
Candidate:trainee ,ust posses the 1ollowing 5uali1ications, ,ust 7e9
A7le to co,,unicate 7oth oral and written
Physically and ,entally 1it.
0ith good ,oral character.
Can per1or, 7asic ,athe,atical and logical co,putations.
Analytical and logical thin+ing
C$C Co,puter ;ardware Servicing #C II ( . (
COURSE STRUCTURE:
BASIC COMPETENCIES
!" hours#
U$%&s o'
Co()*&*$+,
Mo-u.* T%&.* L*/r$%$0 Ou&+o(*s
No(%$/.
Dur/&%o$
.. Participate in
wor+place
co,,unication
... Participating in
wor+place
co,,unication
..... O7tain and convey wor+place
in1or,ation
....4 Co,plete relevant wor+(
related docu,ent
....* Participate in wor+place
,eeting and discussion
2 hours
4. 0or+ in a tea,
environ,ent
4.. 0or+ing in a
tea,
environ,ent
4.... !escri7e and identi1y tea,
role and responsi7ility
4...4 !escri7e wor+ as a tea,
,e,7er
2 hours
*. Practice career
pro1essionalis,
*.. Practicing
career
pro1essionalis
,
*.... Integrate personal o7<ectives
with organi=ational goals.
*...4 Set and ,eet wor+ priorities.
*...* Maintain pro1essional growth
and develop,ent.
6 hours
2. Practice
occupational
health and
sa1ety
procedures
2.. Practicing
occupational
health and
sa1ety
procedure
2.... Identi1y ha=ards and ris+s.
2...4 Evaluate ha=ards and ris+s.
2...* Control ha=ards and ris+s.
2...2 Maintain occupational health
and sa1ety awareness.
6 hours
( 4 ( C$C Co,puter ;ardware Servicing #C II
COMMON COMPETENCIES
12 hours#
U$%&s o'
Co()*&*$+,
Mo-u.* T%&.* L*/r$%$0 Ou&+o(*s
No(%$/.
Dur/&%o$
.. Apply 5uality
standards
...Applying 5uality
standards
..... Assess 5uality o1 received
,aterials
....4 Assess own wor+
1.1.3 Engage in 5uality
i,prove,ent
8 hours
4. Per1or,
co,puter
operations
4.. Per1or,ing
co,puter
operations
4.... Plan and prepare 1or tas+s
to 7e underta+en
4...4 Input data into co,puter
4...* Access in1or,ation using
co,puter
4...2 Produce output:datd using
co,puter syste,
4...6 se 7asic 1unctions o1 a
we7 7rowser to locate
in1or,ation
4...' Maintain co,puter
e5uip,ent and syste,s
8 hours
*. Per1or,
,ensuration
and calculation
*.. Per1or,ing
,ensuration
and calculation
*.... Select ,easuring
instru,ents
*...4 Carry out ,easure,ents
and calculation
*...* Maintain ,easuring
instru,ents
8 hours
4. Prepare and
interpret
technical
drawing
2.. Preparing and
interpreting
technical
drawing
2.... Identi1y di11erent +inds o1
technical drawings
2...4 Interpret technical drawing
4.1.3 Prepare:,a+e changes on
electrical:electronic
sche,atics and drawings
8 hours
5. se hand tools 6.. sing hand
tools
6.... Plan and prepare 1or tas+s
to 7e underta+en
6...4 Prepare hand tools
6...* se appropriate hand tools
and test e5uip,ent
6...2 Maintain hand tools
8 hours
6. Ter,inate and
connect
electrical wiring
and electronics
circuit
'.. Ter,inating
and connect
electrical wiring
and electronics
circuit
'.... Plan and prepare 1or
ter,ination:connection o1
electrical wiring:electronics
circuits
'...4 Ter,inate:connect
wiring:electronic circuits
'...* Test
ter,ination:connections o1
electrical wiring:electronics
circuits
8 hours
C$C Co,puter ;ardware Servicing #C II ( * (
CORE COMPETENCIES
323 hours#
U$%&s o'
Co()*&*$+,
Mo-u.* T%&.* L*/r$%$0 Ou&+o(*s
No(%$/.
Dur/&%o$
.. Install
co,puter
syste,s and
networ+s
... Installing
co,puter
syste,s and
networ+s
..... Plan and prepare 1or
installation
....4 Install e5uip,ent:device
syste,
....* Conduct test
'/ hours
4. !iagnose and
trou7leshoot
co,puter
syste,s
4.. !iagnosing and
trou7le shooting
co,puter
syste,s
4.... Plan and prepare 1or
diagnosis o1 1aults o1
co,puter syste,s
4...4 !iagnose 1aults o1 co,puter
syste,s
4...* Repair de1ects in co,puter
syste,s and networ+s
4...2 Test syste,s and networ+s
.//
hours
*. Con1igure
co,puter
syste,s and
networ+s
*.. Con1iguring
co,puter
syste,s and
networ+s
*.... Plan and prepare 1or
con1iguration
*...4 Con1igure co,puter
*...* Inspect and test con1igured
co,puter syste,s and
networ+s
.//
hours
2. Maintain
co,puter
syste,s and
networ+s
2.. Maintaining
co,puter
syste,s and
networ+s
2.... Plan and prepare 1or the
,aintenance o1 co,puter
2...4 Maintain co,puter syste,s
2...* Maintain networ+ syste,s
2...2 Inspect and test
con1igured:repaired
co,puter syste, and
networ+s
'/ hours
RESORCES
Too.s E4u%)(*$& M/&*r%/.s
Operating Syste,
Application progra,
Co,ponents : !ividers
Oscilloscope
Rulers
T(s5uare
Calculator
Multi(tester
Soldering gun
Pliers
Cutters
Screw drivers
"oggles
"loves
Protractor
Steel rule
%A# tester
tility so1twares
Anti(static wrist wrap
Mas+s
Cri,ping tools
&lashlights
Sharp pointed twee=ers
Mirror >inspection?
Soldering gun
;u7s:switches
C!ROMs
Mode,:router
Printers
;u7s
Server
Peripherals
!es+top Co,puters
TP Cat. 6 ca7les
TP Cat.* ca7les
R@ 26 ,odular plug
%earning Manuals
0or+ Instruction
;and(outs
$oard ,ar+er
0hite 7oard
Sche,atic diagra,s
Charts
$loc+ diagra,s
%ayout plans
%ocation Plans
Instru,entation
diagra,s
%oop diagra,s
Syste, Control
diagra,s
!rawing 7oards
C$C Co,puter ;ardware Servicing #C II ( 6 (
ASSESSME#T MET;O!S9
;ands on
!irect o7servation
Practical de,onstration
Oral and written eAa,
CORSE !E%IBERC9
%ecture(de,onstration
Sel1(paced instruction
"roup discussion
TRAI#ERDS EA%I&ICTIO# >TE II?
Must 7e a holder o1 Co,puter ;ardware Servicing #CIII or e5uivalent availa7le
5uali1ication
Must have co,pleted Training MET;O!O%O"IES II >TM II?
Must 7e physically and ,entally 1it
FMust have at least 4 years relevant <o7:industry eAperience
( ' ( C$C Co,puter ;ardware Servicing #C II
MODULES OF INSTRUCTION
BASIC COMPETENCIES
$ASIC COMPETE#CC 9 COMMUNICATIONS

#IT O& COMPETE#CC 9 PARTICIPATE IN WOR5PLACE COMMUNICATION
MO!%E TIT%E 9 PARTICIPATING IN WOR5PLACE COMMUNICATION

MO!%E !ESCRIPTOR 9 This ,odule covers the +nowledge, s+ills and attitudes
re5uired to o7tain, interpret and convey in1or,ation in
response to wor+place re5uire,ents.
S""ESTE! !RATIO# 9 2 hours
EA%I&ICATIO# %EBE% 9 #C II

PREREEISITE 9 Receive and Respond to 0or+place Co,,unication >#C I?

SMMARC O& %EAR#I#" OTCOMES9

pon co,pletion o1 this ,odule the students:trainees ,ust 7e a7le to9

%O.. O7tain and convey wor+place in1or,ation

%O4. Co,plete relevant wor+ related docu,ents.

%O*. Participate in wor+place ,eeting and discussion.
LO!6 OBTAIN AND CONVEY WOR5PLACE INFORMATION

ASSESSME#T CRITERIA9

.. Speci1ic relevant in1or,ation is accessed 1ro, appropriate sources.
4. E11ective 5uestioning, active listening and spea+ing s+ills are used to gather and
convey in1or,ation.
*. Appropriate ,ediu, is used to trans1er in1or,ation and ideas.
2. Appropriate non(ver7al co,,unication is used.
6. Appropriate lines o1 co,,unication with superiors and colleagues are identi1ied
and 1ollowed.
'. !e1ined wor+place procedures 1or the location and storage o1 in1or,ation are
used.
). Personal interaction is carried out clearly and concisely.

CO#TE#TS9

Parts o1 speech
Sentence construction
E11ective co,,unication

CO#!ITIO#S9

The students:trainees ,ust 7e provided with the 1ollowing9

0riting ,aterials >pen G paper?
Re1erences >7oo+s?
Manuals

MET;O!O%O"IES9

"roup discussion
Interaction
%ecture
Reportorial

ASSESSME#T MET;O!S9

0ritten test
Practical:per1or,ance test
Interview
L326 COMPLETE RELEVANT WOR5 RELATED DOCUMENTS

.. Ranges o1 1or,s relating to conditions o1 e,ploy,ent are co,pleted accurately
and legi7ly.
4. 0or+place data is recorded on standard wor+place 1or,s and docu,ents.
*. $asic ,athe,atical processes are used 1or routine calculations.
2. Errors in recording in1or,ation on 1or,s: docu,ents are identi1ied and recti1ied.
6. Reporting re5uire,ents to superior are co,pleted according to enterprise
guidelines.

CO#TE#TS9

$asic ,athe,atics
Technical writing
Types o1 1or,s

CO#!ITIO#S9


Paper
Pencils:7all pen
Re1erence 7oo+s
Manuals

MET;O!O%O"IES9

"roup discussion
Interaction
%ecture

ASSESSME#T MET;O!S9

0ritten test
Interview
( ./ ( C$C Co,puter ;ardware Servicing #C II
LO36 PARTICIPATE IN WOR5PLACE MEETINGS AND DISCUSSIONS


.. Tea, ,eetings are attended on ti,e.
4. Own opinions are clearly eApressed and those o1 others are listened to without
interruption.
*. Meeting inputs are consistent with the ,eeting purpose and esta7lished
protocols.
2. 0or+place interaction are conducted in a courteous ,anner appropriate to
cultural 7ac+ground and authority in the enterprise procedures.
6. Euestions a7out si,ple routine wor+place procedures and ,atters concerning
conditions o1 e,ploy,ent are as+ed and responded.
'. Meeting outco,es are interpreted and i,ple,ented.

CO#TE#TS9

Sentence construction
Technical writing
Recording in1or,ation

CO#!ITIO#S9


Paper
Pencils:7all pen
Re1erences >7oo+s?
Manuals

MET;O!O%O"IES9

"roup discussions
Interaction
%ecture

ASSESSME#T MET;O!S9

0ritten test
Interview
C$C Co,puter ;ardware Servicing #C II ( .. (
#IT O& COMPETE#CC 9 WOR5 IN A TEAM ENVIRONMENT
MO!%E TIT%E 9 WOR5ING IN A TEAM ENVIRONMENT

MO!%E !ESCRIPTOR 9 This ,odule covers the +nowledge, s+ills, and attitudes
re5uired to relate in a wor+ 7ased environ,ent.
S""ESTE! !RATIO# 9 2 hours



%O.. !escri7e and identi1y tea, role and responsi7ility in a tea,.

%O4. !escri7e wor+ as a tea, ,e,7er.
( .4 ( C$C Co,puter ;ardware Servicing #C II
LO!6 DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM


.. Role and o7<ective o1 the tea, is identi1ied.
4. Tea, para,eters, relationships and responsi7ilities are identi1ied.
*. Individual role and responsi7ilities within tea, environ,ent are identi1ied.
2. Roles and responsi7ilities o1 other tea, ,e,7ers are identi1ied and recogni=ed.
6. Reporting relationships within tea, and eAternal to tea, are identi1ied.
CO#TE#TS9
Tea, role.
Relationship and responsi7ilities
Role and responsi7ilities with tea, environ,ent.
Relationship within a tea,.

CO#!ITIO#S9


Standard operating procedure >SOP? o1 wor+place
@o7 procedures
Client:supplier instructions
Euality standards
Organi=ational or eAternal personnel

MET;O!O%O"IES9

"roup discussion:interaction
Case studies
Si,ulation
ASSESSME#T MET;O!S9

0ritten test
O7servation
Si,ulation
Role playing
C$C Co,puter ;ardware Servicing #C II ( .* (
LO26 DESCRIBE WOR5 AS A TEAM MEMBER


.. Appropriate 1or,s o1 co,,unication and interactions are underta+en.
4. Appropriate contri7utions to co,ple,ent tea, activities and o7<ectives were
,ade.
*. Reporting using standard operating procedures 1ollowed.
2. !evelop,ent o1 tea, wor+ plans 7ased 1ro, role tea, were contri7uted.

CO#TE#TS9
Co,,unication process
Tea, structure:tea, roles
"roup planning and decision ,a+ing

CO#!ITIO#S9


SOP o1 wor+place
@o7 procedures
Organi=ation or eAternal personnel

MET;O!O%O"IES9

"roup discussion:interaction
Case studies
Si,ulation
ASSESSME#T MET;O!S9

O7servation o1 wor+ activities
O7servation through si,ulation or role play
Case studies and scenarios.
#IT O& COMPETE#CC 9 PRACTICE CAREER PROFESSIONALISM
MO!%E TIT%E 9 PRACTICING CAREER PROFESSIONALISM

MO!%E !ESCRIPTOR 9 This ,odule covers the +nowledge, s+ills and attitudes in
pro,oting career growth and advance,ent, speci1ically to
integrate personal o7<ectives with organi=ational goals set
and ,eet wor+ priorities and ,aintain pro1essional growth
and develop,ent.

#OMI#A% !RATIO# 9 6 hours




%O.. Integrate personal o7<ectives with organi=ational goals
%O4. Set and ,eet wor+ priorities

%O*. Maintain pro1essional growth and develop,ent
C$C Co,puter ;ardware Servicing #C II ( .6 (
LO!6 INTEGRATE PERSONAL OB7ECTIVES WITH ORGANI8ATIONAL GOALS

.. Personal growth and wor+ plans towards i,proving the 5uali1ications set 1or
pro1essionalis, are evident.
4. Intra and interpersonal relationship in the course o1 ,anaging onesel1 7ased on
per1or,ance evaluation is ,aintained.
*. Co,,it,ent to the organi=ation and its goal is de,onstrated in the per1or,ance
o1 duties.
2. Practice o1 appropriate personal hygiene is o7served.
6. @o7 targets within +ey result areas are attained.
CO#TE#TS9

Personal develop,ent(social aspects9 intra and interpersonal develop,ent
Organi=ational goals
Personal hygiene and practices
Code o1 ethics
CO#!ITIO#S9
The students: trainees ,ust 7e provided with the 1ollowing9

0or+place
Code o1 ethics
Organi=ational goals
;and outs and Personal develop,ent(social aspects
C!Ds, B;S tapes, transparencies

MET;O!O%O"IES9

Interactive (lecture
Si,ulation
!e,onstration
Sel1 paced instruction

ASSESSME#T MET;O!S9

Role play
Interview
0ritten eAa,ination
( .' ( C$C Co,puter ;ardware Servicing #C II
LO26 SET AND MEET WOR5 PRIORITIES


.. Co,peting de,ands to achieve personal, tea, and organi=ational goals and
o7<ectives are prioriti=ed.
4. Resources are utili=ed e11iciently and e11ectively to ,anage wor+ priorities and
co,,it,ents.
*. Practices and econo,ic use and ,aintenance o1 e5uip,ent and 1acilities are
1ollowed as per esta7lished procedures.
2. @o7 targets within +ey result areas are attained.

CO#TE#TS9

Organi=ational +ey result areas >HRA?
0or+ values and ethical standards
Co,pany policies on the use and ,aintenance o1 e5uip,ent

CO#!ITIO#S9
The students: trainees ,ust 7e provided with the 1ollowing

;and outs on
( Organi=ational HRA
( 0or+ values and ethics
( Co,pany policies and standards
( Sa,ple <o7 targets
%earning guides

MET;O!O%O"IES9

Interactive lecture
"roup discussion
Structured activity
!e,onstration

ASSESSME#T MET;O!S9

Role play
Interview
0ritten eAa,ination

C$C Co,puter ;ardware Servicing #C II ( .) (
LO36 MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT
.. Training and career opportunities relevant to the <o7 re5uire,ents are identi1ied
and availed.
4. %icenses and:or certi1ications according to the re5uire,ents o1 the 5uali1ications
are ac5uired and ,aintained
*. &unda,ental rights at wor+ including gender sensitivity are ,ani1ested: o7served
2. Training and career opportunities 7ased on the re5uire,ents o1 industry are
co,pleted and updated.

CO#TE#TS9

Euali1ication standards
"ender and develop,ent >"A!? sensitivity
Pro1essionalis, in the wor+place
%ist o1 pro1essional licenses

CO#!ITIO#S9
The students:trainees ,ust 7e provided with the 1ollowing

Euality standards
"A! handouts
C!Ds, B;S tapes on pro1essionalis, in the wor+place
Pro1essional licenses sa,ples

MET;O!O%O"IES9

Interactive lecture
&il, viewing
Role play:si,ulation
"roup discussion

ASSESSME#T MET;O!S9

!e,onstration
Interview
0ritten eAa,ination
Port1olio assess,ent
#IT O& COMPETE#CC 9 PRACTICE OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES
MO!%E TIT%E 9 PRACTICING OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES
MO!%E !ESCRIPTOR 9 This ,odule covers the +nowledge, s+ills and attitudes
re5uired to co,ply with the regulatory and organi=ational
re5uire,ents 1or occupational health and sa1ety such as
identi1ying, evaluating and ,aintaining occupational health
and sa1ety >O;S? awareness.


%O.. Identity ha=ards and ris+s

%O4. Evaluate ha=ards and ris+s

%O*. Control ha=ards and ris+s
%O2. Maintain occupational health and sa1ety awareness
C$C Co,puter ;ardware Servicing #C II ( .8 (
LO!6 IDENTIFY HA8ARDS AND RIS5S

.. 0or+place ha=ards and ris+s are identi1ied and clearly eAplained.
4. ;a=ards:ris+s and its corresponding indicators are identi1ied in with the co,pany
procedures.
*. Contingency ,easures are recogni=ed and esta7lished in accordance with
organi=ational procedures.

CO#TE#TS9

;a=ards and ris+s identi1ication and control
Organi=ational sa1ety and health protocol
Threshold li,it value >T%B?
O;S indicators

CO#!ITIO#S9

0or+place
Personal protective e5uip,ent >PPE?
%earning guides
;and(outs
( Organi=ational sa1ety and health protocol
( O;S indicators
( Threshold li,it value
( ;a=ards:ris+ identi1ication and control

MET;O!O%O"IES9

Interactive (lecture
Si,ulation
Sy,posiu,
"roup dyna,ics

ASSESSME#T MET;O!S9
Situation analysis
Interview
Practical eAa,ination
0ritten eAa,ination
( 4/ ( C$C Co,puter ;ardware Servicing #C II
LO26 EVALUATE HA8ARDS AND RIS5S

.. Ter,s o1 ,aAi,u, tolera7le li,its are identi1ied 7ased on threshold li,it values
>T%B?
4. E11ects o1 ha=ards are deter,ined.
*. O;S issues and concerns are identi1ied in accordance with wor+place
re5uire,ents and relevant wor+place O;S legislation.

CO#TE#TS9

T%B ta7le
Philippine O;S standards
E11ects o1 ha=ards in the wor+place
Ergono,ics
ECC Regulations

CO#!ITIO#S9

;and outs on
( Philippine O;S standards
( E11ects o1 ha=ards in the wor+place
( Ergono,ics
( ECC regulations
T%B ta7le

MET;O!O%O"IES9

Interactive lecture
Situation analysis
Sy,posiu,
&il, viewing
"roup dyna,ics

ASSESSME#T MET;O!S9

Interview
0ritten eAa,ination
Si,ulation
C$C Co,puter ;ardware Servicing #C II ( 4. (
LO36 CONTROL HA8ARDS AND RIS5S

.. O;S procedures 1or controlling ha=ards and ris+ are strictly 1ollowed.
4. Procedures in dealing with wor+place accidents, 1ire and e,ergencies are
1ollowed in accordance with the organi=ationDs O;S policies.
*. Personal protective e5uip,ent >PPE? is correctly used in accordance with
organi=ationDs O;S procedures and practices.
2. Procedures in providing appropriate assistance in the event o1 wor+place
e,ergencies are identi1ied in line with the esta7lished organi=ational protocol.

CO#TE#TS9

Sa1ety regulations
( Clean air act
( Electrical and 1ire sa1ety code
( 0aste ,anage,ent
( !isaster preparedness and ,anage,ent
Contingency ,easures and procedures

CO#!ITIO#S9

;and outs on
( Sa1ety Regulations
( Clean air act
( Electrical and 1ire sa1ety code
( 0aste ,anage,ent
( !isaster preparedness and ,anage,ent
( Contingency ,easures and procedures
O;S personal records
PPE

MET;O!O%O"IES9

Interactive lecture
Sy,posiu,
&il, viewing
"roup dyna,ics

ASSESSME#T MET;O!S9

0ritten eAa,ination
Interview
Case:situation analysis
Si,ulation
LO26 MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS

.. Procedures in e,ergency related drill are strictly 1ollowed in line with the
esta7lished organi=ation guidelines and procedures.
4. O;S personal records are 1illed up in accordance with wor+place re5uire,ents.
*. PPE are ,aintained in line with organi=ation guidelines and procedures.

CO#TE#TS9

Operational health and sa1ety procedure, practices and regulations
E,ergency(related drills and training

CO#!ITIO#S9

0or+place
PPE
O;S personal records
;ealth record

MET;O!O%O"IES9

Interactive lecture
Si,ulation
Sy,posiu,
&il, viewing
"roup dyna,ics

ASSESSME#T MET;O!S9

!e,onstration
Interview
0ritten eAa,ination
Port1olio assess,ent
C$C Co,puter ;ardware Servicing #C II ( 4* (
COMMON COMPETENCIES
#IT O& COMPETE#CC 9 APPLY 9UALITY STANDARDS
MO!%E TIT%E 9 APPLYING 9UALITY STANDARDS
MO!%E !ESCRIPTIO# 9 This ,odule covers the +nowledge, s+ills, attitudes and
values needed to apply 5uality standards in the wor+place.
The unit also includes the application o1 relevant sa1ety
procedures and regulations, organi=ation procedures and
custo,er re5uire,ents.
%O.. Assess 5uality o1 received ,aterials
%O4. Assess own wor+
%O*. Engage in 5uality i,prove,ent
LO!6 ASSESS 9UALITY OF RECEIVED MATERIALS
.. 0or+ instruction o7tained and wor+ carried out in accordance with standard
operating procedures.
4. Received ,aterials chec+ed against wor+place standards and speci1ications.
*. &aulty ,aterials related to wor+ are identi1ied and isolated
2. &aults and any identi1ied causes recorded and or reported to the supervisor
concerned in accordance with wor+place procedures
6. &aulty ,aterials are replaced in accordance with wor+place procedures
CO#TE#TS9
Reading s+ills re5uired to interpret wor+ instruction
0or+place standards and speci1ications
Procedures in o7taining and carrying out wor+ instructions
Euality chec+ing procedures
&ault identi1ication and reporting
Sa1ety and environ,ental aspects o1 production process
Carry out wor+ in accordance with policies and procedures
CO#!ITIO#S9
0or+ instructions
Manuals >operation ,anual o1 the co,pany:,anu1acturerDs instruction:service
,anual?
Co,pany:wor+place standards and speci1ications
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
( 4' ( C$C Co,puter ;ardware Servicing #C II
LO26 ASSESS OWN WOR5
.. !ocu,entation relative to 5uality within the co,pany identi1ied and used
4. Co,pleted wor+ chec+ed against wor+place standards and speci1ications
*. Errors are identi1ied and isolated
2. In1or,ation on the 5uality and other indicators o1 production procedures recorded
in accordance with wor+place procedures
6. In cases o1 deviation 1ro, speci1ic 5uality standards, causes docu,ented and
reported in accordance with the wor+placeDs standard operating procedures.
CO#TE#TS9
Co,,unication s+ills needed to interpret and apply de1ined wor+ procedures
Identi1ying errors >deviation 1ro, custo,er and or organi=ation re5uire,ents?
CO#!ITIO#S9
Organi=ation wor+ procedures
Manu1acturerDs Instruction Manual
Custo,er re5uire,ents
Other 1or,s
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
C$C Co,puter ;ardware Servicing #C II ( 4) (
LO36 ENGAGE IN 9UALITY IMPROVEMENT
.. Process i,prove,ent procedures participated in relative to wor+place
assign,ent
4. 0or+ carried out in accordance with process i,prove,ent procedures
*. Per1or,ance o1 operation or 5uality o1 product o1 service to ensure custo,er
satis1action ,onitored
CO#TE#TS9
Relevant production processes, ,aterials and products
Sa1ety and environ,ental aspects o1 production processes
Critical thin+ing
Euality i,prove,ent processes
CO#!ITIO#S9
Organi=ation wor+ procedures
Manu1acturerDs Instruction Manual
Custo,er re5uire,ents
Other 1or,s
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation

#IT O& COMPETE#CC 9 PERFORM COMPUTER OPERATIONS
MO!%E TIT%E 9 PERFORMING COMPUTER OPERATIONS
MO!%E !ESCRIPTIO# 9 This ,odule covers the +nowledge, s+ills, attitudes and
values needed to per1or, co,puter operations which include
inputting, accessing, producing, and trans1erring data using
the appropriate hardware and so1tware.
%O.. Plan and prepare 1or tas+s to 7e ta+en:underta+en
%O4. Input data into co,puter
%O*. Access in1or,ation using co,puter
%O2. Produce output:data using co,puter syste,s
%O6. se 7asic 1unctions o1 a 0e7 7rowser to locate in1or,ation
%O'. Maintain co,puter e5uip,ent and syste,s
LO!6 PLAN AND PREPARE FOR TAS5S TO BE UNDERTA5EN
.. Re5uire,ents o1 tas+s deter,ined in accordance with the re5uired output
4. Appropriate hardware and so1tware selected according to tas+ assigned and
re5uired outco,e
*. Tas+ planned to ensure that O; and S guidelines and procedures 1ollowed
2. Client(speci1ic guidelines and procedures 1ollowed
6. Re5uired data security guidelines applied in accordance with eAisting procedures
CO#TE#TS9
Reading and co,prehension s+ills re5uired to interpret wor+ instructions and to
interpret 7asic user ,anuals
O; and S principles and responsi7ilities
Main types o1 co,puters and 7asic 1eatures o1 di11erent operating syste,s
Main parts o1 a co,puter
Storage devices and 7asic categories o1 ,e,ory
Relevant types o1 so1tware
"eneral security, privacy legislation and copyright
CO#!ITIO#S9
E5uip,ent9
( . unit o1 co,puter
( voltage regulator:PS
%earning Materials9
( %earning ,anuals
( 0or+ instruction
( ;and(outs
Supplies:,aterials9
( Operating syste,
( Application progra,
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
( */ ( C$C Co,puter ;ardware Servicing #C II
LO26 INPUT DATA INTO COMPUTER
.. !ata entered into the co,puter using appropriate progra,:application in
accordance with co,pany procedure
4. Accuracy o1 in1or,ation chec+ed and in1or,ation saved in accordance with
standard operating procedures
*. Inputted data stored in storage ,edia according to re5uire,ents
2. 0or+ per1or,ed within ergono,ic guidelines
CO#TE#TS9
Co,,unication s+ills to identi1y lines o1 co,,unication, re5uest advice, 1ollow
instructions and receive 1eed7ac+
$asic ergono,ics o1 +ey7oard and co,puter user
CO#!ITIO#S9
E5uip,ent9
%earning Materials9
( %earning ,anuals
( 0or+ instruction
( ;and(outs
Supplies:Materials9
( Operating syste,
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
C$C Co,puter ;ardware Servicing #C II ( *. (
LO36 ACCESS INFORMATION USING COMPUTER
.. Correct progra,:application selected 7ased on <o7 re5uire,ents
4. Progra,:application containing the in1or,ation re5uired accessed according to
co,pany procedures
*. !es+top icons correctly selected, opened and closed 1or navigation purposes
2. Hey7oard techni5ues carried out in line with O;S re5uire,ents 1or sa1e use o1
+ey7oards
CO#TE#TS9
$usiness application
Syste, so1tware
$asic ergono,ics o1 +ey7oard and co,puter user
CO#!ITIO#S9
E5uip,ent9
%earning Materials9
( %earning ,anuals
( 0or+ instruction
( ;and(outs
Supplies:Materials9
( Operating syste,
( !is+s
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
( *4 ( C$C Co,puter ;ardware Servicing #C II
LO26 PRODUCE OUTPUT:DATA USING COMPUTER SYSTEM
.. Entered data processed using appropriate so1tware co,,ands
4. !ata printed as re5uired using co,puter hardware:peripheral devices in
accordance with standard operating procedures
*. &iles and data trans1erred 7etween co,pati7le syste,s using co,puter so1tware,
hardware:peripheral devices in accordance with standard operating procedures
CO#TE#TS9
Co,puter peripherals
CO#!ITIO#S9
E5uip,ent9
( printer
%earning Materials9
( %earning ,anuals
( 0or+ instruction
( ;and(outs
Supplies:Materials9
( Operating syste,
( !is+s
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
C$C Co,puter ;ardware Servicing #C II ( ** (
LO16 USE BASIC FUNCTIONS OF A WEB BROWSER TO LOCATE INFORMATION
.. In1or,ation re5uire,ents 1or Internet search esta7lished
4. $rowser launched
*. Search engine loaded
2. Appropriate search criteria and:or R% o1 site entered
6. Relevant lin+s 1ollowed to locate re5uired in1or,ation
'. se1ul pages 7oo+,ar+ed or printed as re5uired
CO#TE#TS9
0e7 sur1ing
0e7 7rowsers
Search engines
R%S and +eywords
%in+s
$oo+,ar+ing
CO#!ITIO#S9
E5uip,ent9
%earning Materials9
( %earning ,anuals
( 0or+ instruction
( ;and(outs
Supplies:Materials9
( Operating syste,
( !is+s
( Paper
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
LO;6 MAINTAIN COMPUTER E9UIPMENT AND SYSTEMS
.. Procedures 1or ensuring security o1 data, including regular 7ac+(ups and virus
chec+s i,ple,ented in accordance with standard operating procedures
4. $asic 1ile ,aintenance procedures i,ple,ented in line with standard operating
procedures
CO#TE#TS9
Security ,easures
Anti(virus so1tware:progra,s
&ile Manage,ent
CO#!ITIO#S9
E5uip,ent9
%earning Materials9
( %earning ,anuals
( 0or+ instruction
( ;and(outs
Supplies:Materials9
( Operating syste,
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
C$C Co,puter ;ardware Servicing #C II ( *6 (
#IT O& COMPETE#CC 9 PERFORM MENSURATION AND CALCULATION
MO!%E TIT%E 9 PERFORMING MENSURATION AND CALCULATION
MO!%E !ESCRIPTIO# 9 This unit covers the +nowledge, s+ills and attitudes and
values needed identi1y, care, and use ,easuring
instru,ents.
%O.. Select ,easuring instru,ents
%O4. Carry out ,easure,ents and calculation
%O*. Maintain ,easuring instru,ents
( *' ( C$C Co,puter ;ardware Servicing #C II
LO!6 SELECT MEASURING INSTRUMENTS
.. O7<ect or co,ponent to 7e ,easured identi1ied
4. Correct speci1ications o7tained 1ro, relevant source
*. Measuring tools selected in line with <o7 re5uire,ents
CO#TE#TS9
Types o1 co,ponents and o7<ect to 7e identi1ied
Hnowing the correct speci1ications o1 the relevant sources
Identi1y the necessary ,easuring tools in selecting the <o7 re5uire,ents
Co,,unication s+ills
CO#!ITIO#S9
Try s5uare
Protractor
Steel rule
Taper
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
C$C Co,puter ;ardware Servicing #C II ( *) (
LO26 CARRY OUT MEASUREMENTS AND CALCULATION
.. Appropriate ,easuring instru,ent selected to achieve re5uired outco,e.
4. Accurate ,easure,ents o7tained 1or <o7.
*. Calculation needed to co,plete wor+ tas+s are per1or,ed using the 1our
1unda,entals operations >addition, su7tractions, ,ultiplication and division?
2. Calculation involving 1ractions, percentages, and ,iAed nu,7ers used to
co,plete wor+place tas+s.
6. Instru,ents read to the li,it o1 accuracy o1 the tool.
CO#TE#TS9
Identi1ying appropriate ,easuring instru,ents to 7e used.
se accurate ,easure,ents 1or the tas+s given.
sing the 1our 1unda,ents o1 ,athe,atical operations
Introducing proper procedure in calculating 1ractions, percentages, and ,iAed
nu,7ers to per1or, in the given tas+s.
CO#!ITIO#S9
Tor5ue gauge
Co,7ination gauge
Bolu,e
Area
Circu,1erence
Thic+ness
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
LO36 MAINTAIN MEASURING INSTRUMENTS
.. Measuring instru,ents not dropped to avoid da,age.
4. Measuring instru,ents cleaned 7e1ore and a1ter using.
*. Proper storage o1 instru,ents underta+en according to the ,anu1acturerDs
speci1ications and standard operating procedures.
CO#TE#TS9
sing appropriate instru,ents tools to avoid da,age.
Proper procedure in cleaning up the wor+place 7e1ore and a1ter using
Identi1ying the proper storage o1 the instru,ents to 7e +ept that ,et the
,anu1acturerDs speci1ications and standard to avoid da,age in ,is,atching.
CO#!ITIO#S9
Straight edge
Steel rule
!isplace,ent
Inside dia,eter
Outside dia,eter
Thic+ness
Taper
Out o1 roundness
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
C$C Co,puter ;ardware Servicing #C II ( *8 (
#IT O& COMPETE#CC 9 PREPARE AND INTERPRET TECHNICAL DRAWING
MO!%E TIT%E 9 PREPARING AND INTERPRETING TECHNICAL
DRAWING
MO!%E !ESCRIPTIO# 9 This ,odule covers the +nowledge, s+ills and attitude and
values needed to prepare:interpret diagra,s, engineering
a77reviation and drawings, sy,7ols and di,ensions
%O.. Identi1y di11erent +inds o1 technical drawings
%O4. Interpret technical drawing
%O*. Prepare:,a+e changes on electrical:electronic sche,atics and drawings
LO!6 IDENTIFY DIFFERENT 5INDS OF TECHNICAL DRAWINGS
.. Correct technical drawing selected according to <o7 re5uire,ents
4. Technical drawings segregated in accordance with the types and +inds o1
drawings.
CO#TE#TS9
!rawing conventions
Sy,7ols
!i,ensioning conventions
Mar+up:notation o1 drawings
CO#!ITIO#S9
Sche,atic diagra,s
Charts
$loc+ diagra,s
%ayout plans
%ocation plans
Process and Instru,entation diagra,s
%oop diagra,s
Syste, control diagra,s
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
LO26 INTERPRET TECHNICAL DRAWING
.. Co,ponents, asse,7lies or o7<ects recogni=ed as re5uired
4. !i,ensions o1 the +ey 1eatures o1 the o7<ects depicted in the drawing correctly
identi1ied
*. Sy,7ols used in the drawing identi1ied and interpreted correctly
2. !rawing chec+ed and validated against <o7 re5uire,ents or e5uip,ent in
accordance with standard operating procedures
CO#TE#TS9
Reading s+ills re5uired to interpret wor+ instructions
S+ills in interpreting electrical : electronic signs and sy,7ols
CO#!ITIO#S9
Sche,atic diagra,s
Charts
$loc+ diagra,s
%ayout plans
%ocation Plans
Process and Instru,entation diagra,s
%oop diagra,s
Syste, Control diagra,s
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
LO36 PREPARE:MA5E CHANGES ON ELECTRICAL:ELECTRONIC SCHEMATICS
AND DRAWINGS
.. Electrical: Electronic sche,atic drawn and correctly identi1ied
4. Correct drawing identi1ied, e5uip,ent selected and used in accordance with <o7
re5uire,ents
CO#TE#TS9
Mathe,atics
CO#!ITIO#S9
Co,ponents:dividers
!rawing 7oards
Rulers
T(s5uare
Calculator
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
#IT O& COMPETE#CC 9 USE HAND TOOLS
MO!%E TIT%E 9 USING HAND TOOLS
MO!%E !ESCRIPTIO# 9 This unit covers the +nowledge, s+ills and attitudes on the
sa1e use, handling and ,aintenance o1 tools.
%O.. Plan and prepare 1or tas+s to 7e underta+en
%O4. Prepare hand tools
%O*. se appropriate hand tools and test e5uip,ent
%O2. Maintain hand tools
LO!6 PLAN AND PREPARE FOR TAS5S TO BE UNDERTA5EN
.. Tas+s to 7e underta+en properly identi1ied.
4. Appropriate hand tools identi1y
*. ;and tools selected according to the tas+ re5uire,ents
CO#TE#TS9
Identi1ying appropriate hand tools
Identi1ying tas+s
Selecting appropriate hand tools
CO#!ITIO#S9
;and tools 1or ad<usting, dis,antling, asse,7ling, 1inishing, cutting, screwdrivers,
pliers, punches
0renches
1iles

MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
LO26 PREPARE HAND TOOLS
.. Appropriate hand tools chec+ed 1or proper operation and sa1ety
4. nsa1e or 1aulty tools identi1ied
*. Mar+ed all tools 1or repair according to standard co,pany procedures
CO#TE#TS9
Operation o1 hand tools
&unction o1 hand tools
Co,,on 1aults o1 hand tools
Sa1ety re5uire,ents o1 hand tools
Preparing tools
CO#!ITIO#S9
;and tools 1or ad<usting, dis,antling, asse,7ling, 1inishing, cutting,
Tool set > screwdrivers, pliers, punches, wrenches, 1iles?
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
LO36 USE APPROPRIATE HAND TOOLS AND TEST E9UIPMENT
.. Tools used according to tas+s underta+en
4. All sa1ety procedures in using tools o7served at all ti,es
*. Mal1unctions, unplanned or unusual events reported to the supervisor

CO#TE#TS9
&unction o1 tools
Sa1ety re5uire,ents o1 tools
Proper used o1 tools
Creating report 1or ,al1unctions, unplanned or unusual events
CO#!ITIO#S9
Cleaning
%u7ricating
Tightening
Si,ple tool repairs
;and sharpening
Ad<ust,ent using correct procedures
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
LO26 MAINTAIN HAND TOOLS
.. Tools used according to tas+s underta+en
4. Routine ,aintenance o1 tools underta+en according to standard operational
procedures, principles and techni5ues
*. Tools stored sa1ely in appropriate locations in accordance with ,anu1acturers
speci1ications or standard operating procedures
CO#TE#TS9
Maintenance o1 tools
Storage o1 tools
Standard operational procedures, principles and techni5ues in ,aintaining a tools
CO#!ITIO#S9
Cleaning
%u7ricating
Tightening
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
#IT O& COMPETE#CC 9 TERMINATE AND CONNECT ELECTRICAL WIRING AND
ELECTRONICS CIRCUIT

MO!%E TIT%E 9 TERMINATING AND CONNECTING ELECTRICAL WIRING
AND ELECTRONICS CIRCUIT COMPONENT

MO!%E !ESCRIPTIO# 9 This unit covers the +nowledge, s+ills and attitudes and
values needed to ter,inate and connect electrical wiring and
electronic circuits.
%O.. Plan and prepare 1or ter,ination:connection o1 electrical wiring:electronics circuits
%O4. Ter,inate:connect wiring:electronic circuits
%O*. Test ter,ination:connections o1 electrical wiring:electronics circuits
LO!6 PLAN AND PREPARE FOR TERMINATION:CONNECTION OF ELECTRICAL
WIRING:ELECTRONICS CIRCUITS
.. Materials chec+ed according to speci1ication and tas+s
4. Appropriate tools and e5uip,ent selected according to tas+s re5uire,ents
*. Tas+ is planned to ensure O; G S guidelines and procedures 1ollowed.
2. Electrical wiring:electronic, circuits correctly prepared 1or connecting:ter,ination
in accordance with instructions and wor+site procedures.
CO#TE#TS9
Identi1ied the ,aterials needed to per1or, the given speci1ication
sed appropriate tools and e5uip,ent as re5uired in the given tas+s
Prior planning to per1or, the speci1ic guidelines and procedures
Ensuring the accuracy and correctness o1 electrical:wiring and electronics
connections to 7e used and placed in the wor+site.
CO#!ITIO#S9
Materials
Soldering lead
Toots and e5uip,ent
Pliers
Personal Protective E5uip,ent
"oggles
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
LO26 TERMINATE:CONNECT WIRING:ELECTRONIC CIRCUITS
.. Sa1ety procedures in using tools o7served at all ti,es and appropriate personal
protective e5uip,ent used
4. All wor+s underta+en sa1ety in accordance with the wor+place and standard
procedures.
*. Appropriate ranges o1 ,ethods in ter,ination:connection used according to
speci1ications, ,anu1acturerDs re5uire,ents and sa1ety.
2. Correct se5uence o1 operation 1ollowed
6. Accessories used ad<usted, i1 necessary
'. Con1ir, ter,ination:connections underta+en success1ully in accordance with <o7
speci1ication.
CO#TE#TS9
Provide necessary sa1ety procedures in using tools and appropriate protective
e5uip,ent in the wor+site.
Tas+s given are 7ased to standards procedures in accordance with the sa1ety
re5uire,ents.
Identi1ying appropriate ,ethods in ter,inating connection are according to
prescri7ed standards.
sing proper se5uence o1 operation
@o7s per1or,ance ,ust 7e in accordance with the standard procedures.
CO#!ITIO#S9
Materials
( Ca7les
( Soldering lead
( 0ires
Tools and e5uip,ent
( Pliers
( Cutters
( Screw drivers
( Soldering gun
( Multi(tester
Personal protective e5uip,ent
( "oggles
( "loves
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
LO36 TEST TERMINATION:CONNECTIONS OF ELECTRICAL WIRING:ELECTRONICS
CIRCUITS
.. Testing o1 all co,pleted ter,ination:connections o1 electric wiring:electronic
circuits conducted 1or co,pliance with speci1ication and regulations using
appropriate procedures and e5uip,ent
4. 0iring and circuits chec+ed using speci1ied testing procedures
*. nplanned events or conditions responded to in accordance with esta7lished
procedures.
CO#TE#TS9
sing o1 appropriate tools in testing o1 the di11erent circuits connected to ensure
the validity and con1or,ity o1 the connection
Identi1y the accurate tools to chec+ed the speci1ied wiring circuits
Responding as co,pliance with the standard esta7lished procedures
CO#!ITIO#S9
Materials
( Ca7les
( Soldering lead
( 0ires
Tools and e5uip,ent
( Pliers
( Cutters
( Screw drivers
( Soldering gun
( Multi(tester
( "oggles
( "loves
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!9
;ands(on
!irect o7servation
CORE COMPETENCIES
#IT O& COMPETE#CC 9 INSTALL COMPUTER SYSTEMS AND NETWOR5S
#IT MO!%E 9 INSTALLING COMPUTER SYSTEMS AND NETWOR5S
MO!%E !ESCRIPTOR 9 This ,odule covers the outco,es re5uired in installing,
asse,7ling and testing co,puters and co,,on peripherals
#OMI#A% !RATIO# 9 '/ hours
PREREEISITE 9 #C I
%O.. Plan and prepare 1or installation
%O4. Install e5uip,ent:device syste,
%O*. Conduct test
LO!6 PLAN AND PREPARE FOR INSTALLATION
.. Installation planned and prepared to ensure that sa1ety ,easures, policies and
procedures 1ollowed, and that wor+ is appropriately se5uenced in accordance
with the industry standards
4. Technical personnel consulted to ensure that the wor+ coordinated e11ectively
with others involved on the wor+site
*. Co,puter syste,s and networ+ devices o7tained in accordance with the
esta7lished procedures and to co,ply with re5uire,ents
2. %ocation where devices and syste,s to 7e installed is deter,ined 1ro, <o7
re5uire,ents
6. Materials necessary to co,plete the wor+ o7tained in accordance with
esta7lished procedures and chec+ed against <o7 re5uire,ents
'. Tools, e5uip,ent and testing devices needed to carry out the installation wor+
o7tained in accordance with esta7lished procedures and chec+ed 1or correct
operation and sa1ety
). Preparatory wor+ chec+ed to ensure that no unnecessary da,age has occurred
and that wor+ co,plies with re5uire,ents
CO#TE#TS9
Sa1ety procedures
$asic ter,s, concepts, 1unctions and characteristics o1 PC hardware co,ponents
Structure o1 operating syste,s
&a,iliari=ation with the various co,puter syste,sD co,ponents and peripherals
syste, con1iguration: settings o1 co,puter syste,s and devices
CO#!ITIO#S9
Personal Protective e5uip,ent > eA. protective eyewear, anti static wrist wrap?
Electronic la7oratory hand tools >assorted pliers, assorted screw drivers,
soldering iron G desoldering tool?
%A# tester
Cri,ping tools
RS 4*4 pin eAertion: eAtraction tool
&lashlights
Mirror >inspection?
;and(outs
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
LO26 INSTALL DEVICE:SYSTEM:E9UIPMENTS
.. Occupational health and sa1ety policies and procedures 1ollowed in installing
co,puter syste,s , networ+ devices, and peripherals
4. Co,puter syste,s, networ+ devices and peripherals installed o7tained in
accordance with the esta7lished procedures and to co,ply with re5uire,ents
*. Appropriate procedures in installing co,puter syste,s, networ+ devices and
peripherals achieve in accordance with re5uire,ents without da,age or
distortion to the surrounding environ,ent and services
2. Bariation to devices:syste,s installation carried out in accordance with the
custo,er:clientDs re5uire,ents
6. nplanned events or conditions responded to in accordance to in accordance
with esta7lished procedures
'. Approval is o7tained in accordance with esta7lished procedures 1ro, appropriate
personnel 7e1ore any contingencies i,ple,ented
). On going chec+s o1 the 5uality o1 the 5uality o1 the wor+ underta+en in
accordance with the esta7lished procedures
CO#TE#TS9
Sa1ety procedures
$asic co,puter con1iguration set up
Syste,Ds speci1ications
Identi1ying co,,on sy,pto,s and pro7le,s associated with each devices
Trou7leshooting and isolating PC hardware pro7le,s
!iagnosing and trou7leshooting hardware con1licts
Hnowledge in installing peripherals, networ+ devices and other I:O devices
CO#!ITIO#S9
soldering iron, desoldering tool?
%A# tester
Cri,ping tools
&lashlights
!evice drivers , operating syste,
Appropriate so1tware application progra,s
!iagnostic so1tware or utilities
;and(outs
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
LO36 CONDUCT TEST
.. Occupational health and sa1ety policies and procedures 1or installing co,puter
syste,s and networ+ devices 1ollowed.
4. Circuits and syste,s chec+ed as 7eing isolated where necessary using speci1ied
testing procedures
*. Parts or connections o1 the installation or service that re,oved in order to
conduct the test stored to protect against loss or da,age and in accordance with
esta7lished procedures
2. nplanned events or conditions responded to in accordance with the industry
re5uire,ents
6. Approval o7tained in accordance with esta7lished procedures 1ro, appropriate
personnel 7e1ore any contingencies are i,ple,ented
'. !evices:syste,s and:or installation tested to ter,inated in accordance with the
industry re5uire,ents
). Parts and:or connections re,oved 1or testing returned to pre(test conditions in
accordance with esta7lished procedures
3. &inal inspections underta+en to ensure that the installed devices:syste,s
con1or,s to re5uire,ents
8. !ocu,ents in relation to the test 1orwarded to appropriate personnel and:or
authority in accordance with re5uire,ents
CO#TE#TS9
Sa1ety procedures
$asic co,puter con1iguration set up
nderstanding and co,paring various syste,Ds speci1ications
Identi1ying co,,on sy,pto,s and pro7le,s
Trou7leshooting and isolating pro7le,s
!iagnosing and trou7leshooting con1licts
Installing peripherals, networ+ devices and other I:O devices
Hnowledge in per1or,ing 7urn(in or testing repaired or replaced networ+ syste,
CO#!ITIO#S9
soldering iron, desoldering tool?
%A# tester
Cri,ping tools
&lashlights
Sharp pointed twee=ers
Mirror >inspection?
;and(outs
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
( '/ ( C$C Co,puter ;ardware Servicing #C II
#IT O& COMPETE#CC 9 DIAGNOSE AND TROUBLESHOOT COMPUTER SYSTEM
MO!%E TIT%E 9 DIAGNOSING AND TROUBLESHOOTING COMPUTER
SYSTEM

MO!%E !ESCRIPTOR 9 This unit covers the +nowledge, s+ills and attitudes needed
to diagnose co,puter syste,s and networ+s
#OMI#A% !RATIO# 9 .// hours
EA%I&ICATIO# %EBE% 9 #CII
%O.. Plan and prepare 1or diagnosis o1 1aults o1 co,puter syste,s
%O4. !iagnose 1aults o1 co,puter syste,s
%O*. Repair de1ects in co,puter syste,s and networ+s
%O2. Test syste,s and networ+s
C$C Co,puter ;ardware Servicing #C II ( '. (
LO!6 PLAN AND PREPARE FOR DIAGNOSIS OF FAULTS OF COMPUTER
SYSTEMS
.. &aults and error o1 co,puter syste, properly deter,ined.
4. Tools >hardware:so1tware? identi1ied in accordance with its uses and 1unctions.
*. Sa1ety precautions esta7lished in accordance with wor+place procedures.
CO#TE#TS9
!i11erent types o1 co,puter syste,s error.
So1tware as tools 1or diagnosing co,puter syste,s.
;and tools and its uses.
Procedures in diagnosing co,puter syste,s
Sa1ety precautions
CO#!ITIO#S9
Tools9
( Screw drivers >assorted?
( Pliers >assorted?
( Soldering iron
( 0renches
( tility so1tware
( Co,puter syste,
Policies and procedures9
( Procedures and guidelines
( Sa1ety precautions
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
( '4 ( C$C Co,puter ;ardware Servicing #C II
LO26 DIAGNOSE FAULTS OF COMPUTER SYSTEM
.. Co,ponents or parts o1 co,puter syste, clearly identi1ied
4. &unctions o1 the co,puter syste,s eAplained
*. &aults and 1ailures o1 the co,puter syste,s diagnosed 7ase on the <o7
re5uire,ents
CO#TE#TS9
Parts and 1unctions o1 co,puter syste,
So1tware >operating syste,, application so1tware?
Electrical theory
Co,puter ,onitors
Techni5ues 1or diagnosing co,puter syste,
CO#!ITIO#S9
Tools9
( Pliers >assorted?
( 0renches
( tility so1tware
Materials9
( Connectors
( Adaptors
( !is+ettes
( C! ROM
Co,puter syste,9
( Co,plete set o1 wor+ing co,puter
( Spare o1 all co,ponents
Testing devices9
( Multi(,eter
( Oscilloscope
( Appropriate so1tware
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
C$C Co,puter ;ardware Servicing #C II ( '* (
LO36 REPAIR DEFECTS IN COMPUTER SYSTEMS AND NETWOR5S
.. !e1ective co,ponents properly replaced and corrected
4. Error in networ+s clearly identi1ied and repaired in line with standard procedures
*. !e1ective co,ponents identi1ied and separated to other co,ponents
CO#TE#TS9
Proper repairing:replacing procedures o1 di11erent co,ponents
0iring techni5ues
Power supplies
!eter,ining de1ective co,ponents
$asic networ+ing
CO#!ITIO#S9
Tools9
( Pliers >assorted?
( Soldering iron
( 0renches
( tility so1tware
( Cri,ping tools
Co,puter syste,9
( Servers
( 0or+stations
( Printers
( Procedures and guidelines
Testing devices9
( Multi(tester
( Oscilloscope
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
LO26 TEST SYSTEMS AND NETWOR5S
.. Co,puter syste,s and networ+s are tested in accordance with the <o7
re5uire,ents
4. In1or,ation are shared 1ro, one co,puter to another as pri,ary re5uire,ent in
co,puter networ+ing
*. Reports are prepared and co,pleted according to the co,pany re5uire,ents
CO#TE#TS9
"uidelines 1or testing co,puter syste,
Advance networ+ing
Co,puter syste,s operation
!igital electronics
Co,,unications
CO#!ITIO#S9
Co,puter syste,9
( Servers
( 0or+stations
( Printers
( Procedures and guidelines 1or testing
Testing devices9
( #etwor+ ca7le tester
( ;u7s
Others9
( Papers >1or report generation?
( AC line >to supply power?
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
C$C Co,puter ;ardware Servicing #C II ( '6 (
#IT O& COMPETE#CC 9 CONFIGURED COMPUTER SYSTEMS AND NETWOR5S
MO!%E TIT%E 9 CONFIGURING COMPUTER SYSTEMS AND NETWOR5S
MO!%ES !ESCRIPTOR 9 This unit covers the +nowledge, s+ills and attitudes needed
to con1igure co,puter syste,s and networ+s
#OMI#A% !RATIO# 9 .// hours
CER&ICATIO# %EBE% 9 #C II
%O.. Plan and prepare 1or con1iguration
%O4. Con1igure co,puter syste,s and networ+s
%O*. Inspect and test con1igured co,puter syste,s and networ+s
( '' ( C$C Co,puter ;ardware Servicing #C II
LO!6 PLAN AND PREPARE FOR CONFIGURATION
.. Con1igured co,puter syste,s and networ+s identi1ied 1ro, the @o7:Service Order
or instructions.
4. Planned and prepared <o7 re5uire,ents.
*. &ollowed O;S policies and procedures o1 <o7 re5uire,ents.
2. Chec+ed co,puter syste,s and networ+s con1iguration with speci1ied
re5uire,ents.
6. Chec+ed necessary tools, e5uip,ent ,aterials
CO#TE#TS9
Inspecting wor+ instructions according to <o7 re5uire,ents.
Planning and preparing o1 standard operating procedures
Occupational health and sa1ety
Con1iguring syste, and networ+s
Procedures in using the tools and e5uip,ents
CO#!ITIO#S9
O; G S policies and procedures
( O; G S policies
( ,anuals
Co,puter syste,s and networ+s
( . Server
( Peripherals
( . !es+top Co,puters
Materials
( 0ires and Ca7les
( Appropriate So1tware
( Co,puter Storage Media
Tools
( Pliers
( Philips screw driver
E5uip,ent:testing devices
( Co,puter
( Anti(static wrist wrap
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on application
!irect o7servation
C$C Co,puter ;ardware Servicing #C II ( ') (
LO26 CONFIGURE COMPUTER SYSTEMS AND NETWOR5S
.. Appropriate Personal Protective E5uip,ent are used and O;S policies and
procedures 1ollowed
4. #or,al 1unction o1 syste,s and networ+s chec+ed in accordance with
,anu1acturerDs instructions
*. &ault or pro7le, in the syste,s and networ+s diagnosed in line with the standard
operating procedures.
2. Co,puter syste,s and networ+s con1igured in line with the standard operating
procedures.
CO#TE#TS9
Testing nor,al 1unction o1 syste,s and networ+s
Procedures in chec+ing the 1aults or pro7le,s
Procedures in con1igure syste,s and networ+s
CO#!ITIO#S9
( O; G S policies
( ,anuals
( . Server
( Peripherals
Materials
( 0ires and Ca7les
Tools
( Pliers
( Co,puter
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
!irect o7servation
LO36 INSPECT AND TEST CONFIGURED COMPUTER SYSTEMS AND NETWOR5S
.. &inal inspections are underta+en to ensure that the con1iguration done on the
syste,s and networ+s con1or,s with the ,anu1actureDs instruction:,anual
4. Co,puter syste,s and networ+s are chec+ed to ensure sa1e operation.
*. Report is prepared and co,pleted according to co,pany re5uire,ents.
CO#TE#TS9
Inspection o1 syste,s and networ+s with ,anuals
Ma+ing docu,ents and reports
CO#!ITIO#S9
( O; G S policies
( Manuals
( . Server
( Peripherals
Materials
( 0ires and Ca7les
Tools
( Pliers
( Co,puter
MET;O!O%O"IES9
"roup !iscussion
ASSESSME#T MET;O!S9
!irect o7servation
Practical !e,onstration
C$C Co,puter ;ardware Servicing #C II ( '8 (
#IT O& COMPETE#CC 9 MAINTAIN COMPUTER SYSTEMS AND NETWOR5
MO!%E TIT%E 9 MAINTAINING COMPUTER SYSTEMS AND NETWOR5S
MO!%E !ESCRIPTOR 9 This ,odule covers the +nowledge, s+ills and attitude
needed to ,aintain co,puter syste,s and networ+s
#OMI#A% !RATIO# 9 '/ hours
%O.. Plan and prepare 1or the ,aintenance o1 co,puter syste,s and networ+s.
%O4. Maintain co,puter syste,s
%O*. Maintain networ+ syste,s
%O2. Inspect and test con1igured:repaired co,puter syste, and networ+s
( )/ ( C$C Co,puter ;ardware Servicing #C II
LO!6 PLAN AND PREPARE FOR THE MAINTENANCE OF COMPUTER SYSTEMS
AND NETWOR5S6
.. Maintenance planned and prepared with O;S policies and procedures.
4. The ,aterials, tools, e5uip,ents and testing devices o7tained and chec+ed.
*. Co,puter syste,s and networ+s chec+ed, identi1ied and ,aintained with
speci1ications and re5uire,ents to con1or, with ,anu1acturers.
CO#TE#TS9
Plan:conduct ,aintenance procedures according to <o7 re5uire,ents.
Sa1ety ,easures are o7served at all ti,es.
Identi1y and diagnose 1aulty syste,.
Prepare tools and test e5uip,ents.
Identi1y or o7tain PC speci1ications and sche,atic diagra,s.
Identi1y or o7tain #etwor+ 1unctions and speci1ications.
CO#!ITIO#S9
O;S guidelines and policies.
PC speci1ications
#etwor+ designs
Sche,atic !iagra,s
$oo+s:,aga=ines
Manuals
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
C$C Co,puter ;ardware Servicing #C II ( ). (
LO26 MAINTAIN COMPUTER SYSTEMS
.. The nor,al 1unctions o1 co,puter syste,s are chec+ed and tested.
4. The scheduled:periodic ,aintenance and cleaning are per1or,ed.
*. The repairs:replace,ents and sudden 7rea+downs responded in accordance with
esta7lished procedures.
CO#TE#TS9
Procedures in ,aintaining co,puter syste,s are 1ollowed
Sa1ety ,easures are o7served.
!iagnose and identi1y 1aulty syste,s.
Run diagnostics so1tware.
Repair or replace 1aulty syste,
$urn(in or test repaired or replaced co,puter syste,
CO#!ITIO#S9 The students:trainees ,ust 7e provided with the 1ollowing9
PC speci1ication
Sche,atic !iagra,s
Personal protective e5uip,ents
( "loves and goggles
( Mas+s
( Anti(static wrist wraps
Materials
( Contact cleaners: soap or detergents
( !ust 7rush
( Cha,ois or rags
( $asin: water
!iagnostics so1tware and C!(ROMs
Tools and test e5uip,ents
( Slotted head screwdriver
( Philips head screwdriver
( %ong nosed pliers
( Allen 7it wrench
( Multi(tester
Spare parts
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
( )4 ( C$C Co,puter ;ardware Servicing #C II
LO36 MAINTAIN NETWOR5 SYSTEMS
.. The nor,al 1unctions o1 networ+ syste,s chec+ed and tested.
4. The scheduled:periodic ,aintenance and cleaning per1or,ed.
*. The repairs:replace,ents and sudden 7rea+downs responded in accordance with
esta7lished procedures.
CO#TE#TS9
Procedures in ,aintaining networ+ syste,s are 1ollowed
Sa1ety ,easures are o7served.
!iagnose and identi1y 1aulty syste,s and ca7les.
Run diagnostics so1tware.
Repair or replace 1aulty syste,s and ca7les.
$urn(in or test repaired or replaced networ+ syste,.
CO#!ITIO#S9 The students:trainees ,ust 7e provided with the 1ollowing9
PC and networ+ speci1ication
#etwor+ Ca7les and peripherals
( TP Cat. 6 ca7les
( TP Cat.* ca7les
( R@ 26 ,odular plug
( ;u7s:switches
( Mode,:router
#etwor+ layout and sche,atic diagra,s
Personal protective e5uip,ents
( "loves and goggles
( Mas+s
( Anti(static wrist wraps
Materials
( Contact cleaners: soap or detergents
( !ust 7rush
( Cha,ois or rags
( $asin: water
!iagnostics so1tware and C!ROMs
( %ong nosed pliers
( Allen 7it wrench
( Cri,ping tool
( Ca7le tester
( Multi(tester
( Spare ca7les
C$C Co,puter ;ardware Servicing #C II ( )* (
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands(on
!irect o7servation
( )2 ( C$C Co,puter ;ardware Servicing #C II
LO26 INSPECT AND TEST CONFIGURED:REPAIRED COMPUTER SYSTEM
AND NETWOR5S
.. Co,puter syste, and networ+ chec+ed to ensure sa1e operation.
4. &inal inspection and testing ta+en to con1or, with ,anu1acturer speci1ications.
*. Reports prepared and co,pleted to co,pany regulations.
CO#TE#TS9
Chec+ the ,aintained:serviced co,puter syste,s to ensure sa1e operation.
Run or conduct co,puter to co,puter co,,unications.
Connect to the internet i1 necessary.
$urn(in serviced or replaced co,ponents.
Return co,puter to networ+ing area.
!ocu,ent the tas+ underta+en.
CO#!ITIO#S9
PC speci1ication
Sche,atic !iagra,s
!iagnostics so1tware and C!ROMs
$oo+s:,anuals:,aga=ines
( %ong nosed pliers
( Allen 7it wrench
MET;O!O%O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands on
!irect o7servation
Oral and written eAa,
C$C Co,puter ;ardware Servicing #C II ( )6 (
Wh/& %s Co()*&*$+,<B/s*- Curr%+u.u( CBC#
A competency-based curriculum is a framework or guide for the
subsequent detailed deelopment of competencies! associated
methodologies! training and assessment resources.
"he #$# specifies the outcomes which are consistent with the
requirements of the workplace as agreed through the industry or
community consultations.
#$# can be deeloped immediately when competency standards e%ist.
&hen competency standards do not e%ist! curriculum deelopers need
to clearly define the learning outcomes to be attained. "he standard of
performance required must be appropriate to industry and occupational
needs through the industry'enterprise or specified client group
consultations.
These materials are available in both printed and electronic copies.
For more information please contact:
Technical Education and Skill De!elo"#ent Autho$it%
&TESDA'
Telephone Nos.: 893-828! 8"-#$"% to 82 loc. %! %3$! %3 and %3& or
visit our 'ebsite: '''.tesda.(ov.ph or the T)S*+ ,e(ional or -rovincial
.ffice nearest /ou.

CBC - Computer Hardware Servicing NCII

Загружено:

Сведения о документе

Оригинальное название

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

CBC - Computer Hardware Servicing NCII

Загружено:

Авторское право:

Доступные форматы

COMPETENCY-BASED

Вам также может понравиться