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Organizational Climate Survey

This is an Organizational Climate Survey. It can be used to help management better understand how
employees think and feel as contributing members of their organizations. With an accurate picture of their
attitudes management will be able to create an action plan with specific solutions that address any areas of
concern or in need of improvement.
There are no right or wrong answers to this survey. !lso responses will be kept completely
anonymous and confidential. !ll responses will be pooled together so that individual employees cannot be
identified" therefore you are encouraged to answer each #uestion as honestly as possible. The results of this
survey will be used to generate a summary report for senior leadership. These results will also be shared
with management and staff to ensure we meet the needs of the organization.
Please indicate the extent to which you agree or disagree with each of the statements on the following
pages by selecting the box that corresponds with your response. Tick mark any one box only for each
question:-
Category: Organization Design
$.The organization%s goals and ob&ectives are clear to me.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
).*mployees have a shared understanding of what the organization is supposed to do.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
+.,oles and responsibilities within the group are understood.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
-.Clear reporting structures have been established.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
.. *mployees at this organization have the right skill sets to perform their &ob functions.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
Category: Individual Job Characteristics
/. I gain satisfaction from my current &ob responsibilities.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
0. 1y skills and abilities are fully utilized in my current &ob.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
2. I have the opportunity to further develop my skills and abilities.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
$
3. I find that I am challenged in my current &ob role.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
$4. 1y work adds value to the organization.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

Category: Co-Worker Relations
$$. I feel my input is valued by my peers.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

$). 5nowledge and information sharing is a group norm across the organization.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

$+. *mployees consult each other when they need support.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

$-. Individuals appreciate the personal contributions of their peers.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

$.. When disagreements occur they are addressed promptly in order to resolve them.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
Category: Culture Work !nvironment
$/. I feel valued as an employee.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
$0. I en&oy being a part of this organization.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

$2. *mployees have a good balance between work and personal life.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

$3. 1orale is high across the organization.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

)4. *mployees speak highly about this organization.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
Category: Senior "anagement
)
)$. Senior management sets high standards of e6cellence.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

)). Senior management encourages collaboration across the organization.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

)+. Senior management treats employees fairly.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
)-. I trust the information I receive from senior management.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

).. I believe senior management appreciates the work I do.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
Category: Direct Su#ervisor
)/. 1y direct supervisor makes sure I have clear goals to achieve.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

)0. 1y direct supervisor gives me helpful feedback on how to be more effective.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

)2. 1y direct supervisor listens to my ideas and concerns.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
)3. 1y direct supervisor serves as a positive role model for me.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

+4. I believe my direct supervisor appreciates the work I do.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

Category: Work $rocesses
+$. I am clear on how best to perform my work tasks.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

+). *veryone here takes responsibility for their actions.
+
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

++. Work tasks are completed on7time.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
+-. 1y work group operates effectively as a unit.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

+.. We use efficient work processes when performing our &obs.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
Category: Communications
+/. I receive the information I need to perform my &ob well.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
+0. I am clear on how my &ob supports the department8s overall ob&ectives.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
+2. When I need help I can ask others in my work group for suggestions or ideas.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

+3. Interpersonal communication and relationships contribute to organizational performance.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

-4. Our face7to7face meetings are productive.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
Category: %echnology
-$. 1y department has ade#uate tools and technologies to perform our work.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

-). The technology we use supports our business processes.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
-+. The technology we use helps me get my &ob done.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

--. The tools and technologies that I use help me to be efficient in completing my work.
-
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

-.. Our technology is reliable and works when we need it to work.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
Category: Customer Satis&action
-/. We understand the specific needs of our customers.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
-0. We are focused on delivering high7#uality products9services.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree
-2. We deliver our products9services on7time.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

-3. Our products9services meet our customers8 e6pectations.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

.4. Customers regularly tell us that we are doing a great &ob.
Strongly
disagree
'isagree (either agree
or disagree
!gree Strongly
agree

Category: Comments
.$. :lease provide any suggestions or recommendations you have to improve performance across the
organization
.
Intelligent decisions are the key to your institution8s success. ;ou are confronted every day with
tough issues< Interdepartmental conflict. Inade#uate staffing. =ow morale. >igh turnover. To make
effective decisions on these issues you need accurate and timely information on the climate in your
organization ?emdash"and it has to come from your employees.
What is it'
The Organizational Climate Survey @OCSA is both a product and a process. The product is the
survey itself which measures the e6pectations and perceptions of every employee in your
organization. The process involves consultant activity with all levels of management and an
employee focus group survey implementation survey reporting at an e6ecutive retreat action
planning and follow7up. The survey delivers information. The consultant process delivers the
means for practical application.
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