Proven Success in Systems Optimization and Strategic IT Solutions
Accomplished systems administrator supporting with technical and server infrastructures across multiple platforms (Windows). Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.
Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.
Engineer Profile:
Good technical and customer interaction skills and communication skills Remote Management Tool and application Have Knowledge with Windows server OS 2008R2 and 2012 ERP Application Configuration and Trouble Shooting. Installation, Trouble Shooting of Stand Alone backup Devices and Applications. Installation , Configuration and Trouble Shooting of MS Office Applications, Antivirus Solutions- (Symantec, Kaspersky, McAfee etc. ) Installation , Configuration and Trouble Shooting of Local and Work Group Printing Active Directory installation . Configuration, Management and Trouble Shooting.
EDUCATION:
Courses Board/University Grade Year BSC-IT (Bachelor of Science in Information Technology) Dr. Ambedkar college (Mumbai University) 54% 2014 HSC with Science Mumbai University 48% 2010 SSC Mumbai University 76% 2008
TRAINING:
MCSE 2012 CCNA
PROFESSIONAL EXPERIENCE
1- iMED SERVICES System Administrator L1 (JAN 2013 to present)
Roles and Responsibility: Installation and configuration of backup solutions Configuration of Print devices (network and local) Configuration of Windows Networking. Configure and Trouble shoot DNS and DHCP related issues Starting and stopping of services; Run level concepts Backup & restore Monitoring & Administration Follow the Checklist(s) and Standard Process Follow up for spare with coordinator and speed up for call closure Call logging & follow-up action with the principal Vendors for warranty related incidents. Operating Systems (OS) installation / re-installation, upgrades and patches for Servers Performs full supervision of junior staff, Analyze, install, modify and support Windows operating system Create and maintain documentation of systems processes. Serve as a mentor for junior administrator teams Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices etc. Provides Help Desk, diagnosis and resolution of problems, Provides support for the escalation and communication of status to employees Provides support for the software and hardware problems and remains involved in the resolution process Provides in-depth experience in trouble-shooting IT systems, manages Windows operating systems and installs/loads operating system software
2- BALAJI CORPORATION. IT Helpdesk Engineer (MAY 2012 DEC 2012) Roles and Responsibility:
Experience in tier L1 and L2 IT and providing Help Desk support. Exceptional ability to Understand and apply knowledge from technical manuals. Responded to incoming help requests from end users via telephone and email and provided users. Provided training on all Microsoft Office Suite of programs and personal computer, cell phone, desk phone and other related equipment. Database Setup like SQL Installation. Operation System setup like Windows Operating System. Primary duties included installing and configuring Windows server. Added, maintained and removed objects within Active Directory. TCP/IP configuration and administration for Intranet. Implementation of McAfee Antivirus. Utilized problem solving and troubleshooting abilities to resolve any major issues.
MAJOR STRENGTHS:
Hardworking Can work for additional hours to accomplish my tasks. Commitment Oriented Always enjoy the trust and confidence of my co-worker Helps me to perform my duties smoothly. Adaptable Can handle any type of people and situation.
KEY COMPETENCIES AND SKILLS:
Goals orientated, Disaster recovery, Business analyst, Change management. Client relations, Process modeling, Business modeling, Supply chain, ERP Resource planning, Test planning.