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QUESTION NO: 1
Your work at ABC.com includes the preparation of company documents using Microsoft Office
Word 2010.

You are in the process of typing a 50 page document. You want to use different headers and
footers throughout the document.

How can you insert a header on pages 10 to 20 without the header appearing on the other pages
in the document?

A. You should make use of the Section Break function on the Page Layout tab before inserting the
header.
B. You should select pages 10 to 20 and using the Insert Header function on the Insert tab.
C. You should make use of the Insert Header function on the Insert tab from any page in the
document then specifying the page numbers in the header properties.
D. You should make use of the Page margin function on the Page Layout tab before inserting the
header.

Answer: A
Explanation:

QUESTION NO: 2

You work in the office at ABC.com. You are using Microsoft Office Word 2010 to prepare a
document.

You have added a picture to your document. You want to change the Color Saturation of the
picture to 0%.

How would you change the Color Saturation of the picture in the document?

A. You should make use of the Corrections function on the Format tab.
B. You should make use of the Themes function on the Page Layout tab.
C. You should make use of the Font Effects function on the Format tab.
D. You should make use of the Color function on the Format tab.

Answer: D
Explanation:

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QUESTION NO: 3

Word 2010.

You are writing some documentation for a company product. You need to add a note that refers to
a piece of text within the document.

Which function of Word 2010 should you use?

A. You should make use of the Text Box function on the Insert tab.
B. You should make use of the Cross-reference function on the References tab.
C. You should make use of the Footnote function on the References tab.
D. You should make use of the Footer function on the Insert tab.

Answer: C
Explanation:

QUESTION NO: 4

You work at ABC.com. You are using Microsoft Office Word 2010 to review a document written by
your manager. While reviewing the document, you notice a section that you think should be
changed. You want to insert a comment to recommend the change.

On which tab would you find the New Comment option?

A. Insert.
B. Page Layout.
C. References.
D. Review.
E. View.

Answer: D
Explanation:

QUESTION NO: 5

You work in the office at ABC.com. You use Microsoft Office Word 2010 to create and edit
company documents.

Different text formats, fonts and text sizes are used throughout the document. You need to simplify
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the task of applying formats to different sections throughout the document.

What is the easiest way to apply several formats to sections of text in the document?

A. You should consider creating a theme using the Themes function on the Page Layout tab.
B. You should consider selecting the text and using the formatting tools in the Font group on the
Home tab.
C. You should consider creating a Quick Style using the Styles function on the Home tab.
D. You should consider making use of the WordArt function on the Insert tab.

Answer: C
Explanation:

QUESTION NO: 6

You work as a Sales Manager at ABC.com. You are creating a new marketing document using
Microsoft Office Word 2010. ABC.com uses a database application that lists all customer names
and addresses. You want to send the marketing document to each of the customers.

What should you do to send the marketing document to all ABC.coms customers?

A. You should make use of the building Reference function.
B. You should save the marketing document as a template.
C. You should make use of the Mail Merge function.
D. You should make use of the Save and Send function from the File menu.

Answer: C
Explanation:

QUESTION NO: 7

Mia works as an Office Administrator at ABC.com. She is using Microsoft Office Word 2010 to type
some notes for a meeting of senior management.

The document will be printed out and distributed to the meeting attendees. Mia wants to see how
the document will look when it is printed.

Which of the following actions should Mia take?

A. By selecting the Print Layout view in the Document Views section of the View tab.
B. By selecting the 100% view in the Document Views section of the View tab.
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C. By selecting the Outline view in the Document Views section of the View tab.
D. By selecting the Gridlines option in the Show section of the View tab.

Answer: A
Explanation:

QUESTION NO: 8

You work as the Sales Manager at ABC.com. You are using Microsoft Office Word 2010 to
prepare a document.

You insert a table into the document as shown below.

You want to change the layout of the table to match the table shown below.

How should you modify the table?

A. You should select the three cells in the top row and click Delete.
B. You should select the three cells, then right click and select the Delete Cells option.
C. You should select the three cells, then right click and select the Merge Cells option.
D. You should use the Draw Table function to create a new table.

Answer: C
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Explanation:

QUESTION NO: 9

You work as an Office Administrator at ABC.com. You use Microsoft Office Word 2010 to create
company documents.

The manager has asked you to create a company newsletter that will be sent out to employees
every month.

The format and layout of the newsletter will remain the same every month.

What should you do to simplify the process of generating the monthly newsletter?

A. You should create a design for the newsletter.
B. You should create building blocks for each item of the newsletter.
C. You should create a template for the newsletter.
D. You should create a custom Style for the newsletter.

Answer: C
Explanation:

QUESTION NO: 10

Word 2010.

You are working on a sales proposal that will be sent to a prospective new customer.

You have finished typing the document and now want to give the document a certain look by
applying a consistent formatting to the entire document.

How should you prepare the document?

A. You should consider applying a Quick Style to the document.
B. You should consider applying a Theme to the document.
C. You should consider selecting the whole document and apply formatting changes.
D. You should consider applying a template to the document.

Answer: B
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Explanation:

QUESTION NO: 11

Word 2010.

You insert a table into your document. To make the data in the table easier to read, you want to
configure the even numbered rows to be formatted differently from the odd number rows.

Which function should you use?

A. You should use the Header Row function on the Design tab.
B. You should use the Banded Rows function on the Design tab.
C. You should use the Shading function on the Design tab.
D. You should use the Borders function on the Design tab.

Answer: B
Explanation:

QUESTION NO: 12

Word 2010.

You are working on a sales proposal that will be sent to a prospective new customer.

You have finished typing the document and now want to check the document for spelling and
grammar errors.

Which of the following actions should you take to open the Spelling and Grammar dialog box?

A. You should make use of the F1 key.
B. You should make use of the Ctrl + H shortcut keys.
C. You should make use of the F7 key.
D. You should make use of the Ctrl + F shortcut keys.
E. You should make use of the F4 key.

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Answer: C
Explanation:

QUESTION NO: 13

You are using Microsoft Office Word 2010 to create a company brochure. You will include images
in the document.

You insert an image file containing the company logo into your document. However the orientation
of the company logo is wrong. You need to flip the image file through 90 degrees.

How can you flip the company logo through 90 degrees?

A. You should make use of the Picture Effects function on the Format tab.
B. You should make use of the Rotate function on the Format tab.
C. You should make use of the Position function on the Format tab.
D. You should make use of the Orientation function on the Page Layout tab.

Answer: B
Explanation:

QUESTION NO: 14

You work as an Office Assistant at ABC.com. You are using Microsoft Office Word 2010 to review
a 700 page document.

The document has been partially reviewed by your manager. Your manager has asked you to
review the document starting at page 300.

Which of the following describes the easiest way to navigate to page 300 in the document?

A. Use the Find function and enter 300 in the Find What field.
B. Use the Go To function within the Find and Replace dialog box.
C. Scroll the document until you reach page 300.
D. Use the Navigation Pane and enter 300 in the field.

Answer: B
Explanation:

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QUESTION NO: 15

You work in the office at ABC.com. Some users use Microsoft Office 2010 and some users use
previous versions of Microsoft Office.

You have prepared a document using Microsoft Office Word 2010 and distributed the document
among the other office users. Some users complain that the formatting of the document doesnt
look right.

You need to resolve the formatting issues. You open the document using Microsoft Office Word
2010.

What should you do next?

A. You should remove all formatting from the document.
B. You should run the Document Inspector.
C. You should run the Compatibility Checker.
D. You should select the Restrict Editing option.

Answer: C
Explanation:

QUESTION NO: 16

You are using Microsoft Office 2010 to create invitations to your birthday party.

You design the invitation and save it as a template. You now want to address and send an
invitation to 100 friends.

What should you do?

A. You should use a Quick Style.
B. You should use a Mail Merge.
C. You should select Save and Send from the File menu.
D. You should use Building Blocks.

Answer: B
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Explanation:

QUESTION NO: 17

You work as a manager at ABC.com. You are using Microsoft Office Word 2010 to prepare a
document.

You plan to share the document. You want to grant people access to the document while
restricting their ability to edit, copy or print the document.

You navigate to the File menu and click the Protect Document button.

Which option should you select next?

A. Add a digital signature.
B. Encrypt with Password.
C. Restrict Editing.
D. Restrict Permission by People.

Answer: D
Explanation:

QUESTION NO: 18

You work as a manager at ABC.com. You are using Microsoft Office Word 2010 to prepare a
document.

The document is in the default portrait orientation. You type text into page 1 and page 2 of the
document.

You want to insert a picture into page 3. You want to change the orientation of page 3 to
landscape to accommodate the picture.

How can you change the orientation of page 3 only?

A. You should consider selecting page 3, and then changing the orientation.
B. You should consider inserting a Next Page Section Break, and then changing the orientation of
page 3.
C. You should consider making use of the New Window function.
D. You should consider inserting a Page Break, and then changing the orientation of page 3.
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Answer: B
Explanation:

QUESTION NO: 19

You are using Microsoft Office Word 2010 to create a travel brochure. The brochure will include
images in the document.

How can you ensure that your text surrounds the images and automatically adjusts around the
images if you resize the images?

A. You should consider making use of left text alignment setting.
B. You should consider making use of the page borders function.
C. You should consider making use of WordArt.
D. You should consider making use of the text wrapping function.

Answer: D
Explanation:

QUESTION NO: 20

Word 2010.

You insert a text box into a document as shown below.

You want the text in the text box to be displayed as shown below.

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How can you modify the text box as required?

A. You should consider making use of the Align function.
B. You should consider making use of the Text Direction function.
C. You should consider dragging the Rotate handle of the text box through 90 degrees.
D. You should consider making use of the Rotate function.

Answer: B
Explanation:

QUESTION NO: 21

Word 2010.

You have finished typing a 100 page document. You want the title of the document and the page
number to appear at the bottom of every page.

What is the easiest way to achieve this?

A. You should consider creating a template.
B. You should consider creating a Watermark.
C. You should consider creating a footer.
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D. You should consider creating a footnote.

Answer: C
Explanation:

QUESTION NO: 22

You are using Microsoft Office Word 2010 to create a company brochure. You will include images
in the document.

You want to insert a short description for each image in the brochure.

Which Word 2010 function should you use for this requirement?

A. You should make use of the Text Box function.
B. You should make use of the Comments function.
C. You should make use of the Caption function.
D. You should make use of the Citation function.

Answer: C
Explanation:

QUESTION NO: 23

You work as a Software Engineer at ABC.com. You are using Microsoft Office Word 2010 to
create documentation for some software you have developed. You want to insert a Step-by-Step
Process diagram as shown below.

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How should you create the diagram?

A. You should select the Chart option on the Insert tab.
B. You should select the SmartArt option on the Insert tab.
C. You should select the Shapes option on the Insert tab.
D. You should select the WordArt option on the Insert tab.

Answer: B
Explanation:

QUESTION NO: 24

Word 2010.

The file size of the document you are working on is very large due to the number of graphics
images in the document.

How can you decrease the file size of the document?

A. You should consider reducing the size of the images in the document.
B. You should consider compressing the image files.
C. You should consider configuring the Zoom option to a lower percentage.
D. You should consider configuring the Size option in the Page Setup section.

Answer: B
Explanation:

QUESTION NO: 25

Word 2010.

You have finished typing a lengthy document. Each paragraph in the document has the default left
alignment.

You want to configure each paragraph so that the first line remains left aligned and every other
line is indented to the right.

How can you achieve this goal?
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A. You should consider implementing a First Line spacing.
B. You should consider implementing a Theme.
C. You should consider implementing a Paragraph Indent.
D. You should consider implementing a Hanging indent.

Answer: D
Explanation:

QUESTION NO: 26

You work in the office at ABC.com. You use Microsoft Office Word 2010 to create and edit
company documents.

You want to add some notes at the end of the document that reference sectionsof text throughout
the document. The numbering of the reference points should change automatically if the text in the
document is rearranged.

What should you insert at the end of the document?

A. You should insert a Footnote.
B. You should insert a Footer.
C. You should insert an Index.
D. You should insert an Endnote.

Answer: D
Explanation:

QUESTION NO: 27

You are using Microsoft Office Word 2010 to create a company brochure. The brochure will be
emailed to existing customers and perspective new customers.

The brochure contains information about the companys best selling products. You insert a picture
into the brochure. You want customers to be able to click on the picture to open a web browser
and be taken to the companys web site.

Which two of the following options would achieve this? Choose two.

A. Select the SmartArt option on the Insert tab.
B. Select the Hyperlink option on the Insert tab.
C. Select the Bookmark option on the Insert tab.
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D. Press the Ctrl+K keyboard combination.
E. Press the Ctrl + D keyboard combination.

Answer: B,D
Explanation:

QUESTION NO: 28

document.

You insert a picture into your document. The picture is an image of the company director. You
want the document to display a speech bubble to show the company director saying the company
logo.

Which function should you use?

A. You should use the Balloons function.
B. You should use the Text Wrap function.
C. You should use the WordArt function.
D. You should use the Callout function.

Answer: D
Explanation:

QUESTION NO: 29

Mia works as an Office Assistant at ABC.com. She uses Microsoft Office Word 2010 to create and
edit documents.

When Mia makes a common typing error such as typing teh instead of the, Microsoft Word
2010 corrects the mistake. Mia would like to know what feature of Microsoft Word 2010 is
responsible for rectifying the mistakes.

What should you tell Mia?

A. You should inform Mia that the Spelling and Grammar feature is responsible.
B. You should inform Mia that the Thesaurus feature is responsible.
C. You should inform Mia that the AutoCorrect feature is responsible.
D. You should inform Mia that the SpellCheck feature is responsible.
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Answer: C
Explanation:

QUESTION NO: 30

You are using Microsoft Office Word 2010 to create a company brochure.

The document includes multiple images. You insert captions with each image in the brochure to
display a short description for the image.

You want to insert a table that lists the captions from each image and the page numbers for each
image. The text in the list should link to the relevant image in the document.

What should you insert into the document?

A. You should insert an Endnote.
B. You should insert a Table of Figures.
C. You should insert an table index.
D. You should insert a Footnote.
E. You should insert a Cover Page.

Answer: B
Explanation:

QUESTION NO: 31

You work as an Office Manager at ABC.com. All users in the office use Microsoft Office 2010.

You have made changes to a document using Microsoft Office Word 2010. You discover that
someone else has also made changes to a copy of the same document.

You use the Compare function to compare the two versions of the document. You decide you want
to keep the changes made to both versions of the document.

How can you combine the two documents into one document?

A. Copy and paste the text from one document into the other. Click No when prompted to
overwrite the text.
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B. Navigate to the Review tab, click the Compare button and select Combine.
C. Enable the Track Changes option on the two versions of the document.
D. Compare each version of the document to the original. Copy and paste the differences into a
new document.

Answer: B
Explanation:

QUESTION NO: 32

Word 2010.

You have finished typing a 100 page document. You want the title of the document to appear at
the top of every page.

What is the easiest way to achieve this?

A. You should consider creating a Header.
B. You should consider typing the title on every page.
C. You should consider creating a Footnote.
D. You should consider creating a Quick Part.

Answer: A
Explanation:

QUESTION NO: 33

Word 2010.

You are working on a document that contains sensitive information. You want to secure the
document by requiring that users enter a password to open the document.

How can you password protect your Word 2010 document?

A. You should consider adding a digital customize signature to the document.
B. You should consider encrypting the document.
C. You should consider configuring the permissions of the Word file.
D. You should consider configuring the Protect Document options.
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Answer: B
Explanation:

QUESTION NO: 34

You work as the Sales Manager at ABC.com. You are using Microsoft Office Word 2010 to
prepare a document.

You insert a table into the document. The table lists all the customers and how much they spent in
the last year.

How can you list the names in the table in alphabetical order?

A. By entering the names in the table in any order.
B. By copying the contents of the table to Microsoft Excel, filtering the list and then copying it back
to the table.
C. By configuring the Cell properties in the Table Properties dialog box.
D. By sorting the table.

Answer: D
Explanation:

QUESTION NO: 35

You work as the Sales Manager at ABC.com. You are using Microsoft Office Word 2010 to create
a sales report.

The report lists the names of the Sales team and their sales figures for the previous quarter.

You want the report to display a graphical comparison of the sales figures for each of the Sales
staff.

What should you include in the Sales report?

A. You should insert a WebArt graphic into the report.
B. You should insert a Clip Art graphic into the report.
C. You should insert a picture from file into the report.
D. You should insert a Chart into the report.

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Answer: D
Explanation:

QUESTION NO: 36

Word 2010.

You insert a picture into a document. You want to configure the picture to have soft edges.

How can you configure the picture to have soft edges?

A. You should consider using the Recolor function on the Format tab.
B. You should consider using the Crop function on the Format tab.
C. You should consider using the Picture Effects function on the Format tab.
D. You should consider using the Picture Layout function on the Format tab.

Answer: C
Explanation:

QUESTION NO: 37

Word 2010.

You insert a picture into a document. You want to display just the top half of the picture.

How should you modify the picture?

A. You should consider dragging the borders of the picture to the required size.
B. You should make use of the Picture Border function on the Format tab.
C. You should make use of the Crop function on the Format tab.
D. You should make use of the Corrections function on the Format tab.

Answer: C
Explanation:

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QUESTION NO: 38

You are a manager at ABC.com. You are working at home and using Microsoft Office Word 2010
to create a document about the company strategy. You will send the document to the company
Managing Director when you have finished it.

The Managing Director will need to ensure that the document he receives is the original document
that you created. How can you ensure the integrity of the document?

A. You should consider marking the document as final.
B. You should consider encrypting the document.
C. You should consider adding a digital signature to the document.
D. You should consider selecting the Restrict Permission option.

Answer: C
Explanation:

QUESTION NO: 39

Word 2010.

You insert a picture into a document. You crop the picture and resize the picture. You then use the
Picture Effects function to configure soft borders for the picture.

You decide you are not happy with the changes you have made to the picture and want to start
again.

How can you undo all the changes you made to the picture?

A. By using the Corrections function on the Format tab.
B. By using the Reset Picture function on the Format tab.
C. By using the Compress Pictures function on the Format tab.
D. By using the Track Changes function on the Review tab.

Answer: B
Explanation:

QUESTION NO: 40
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Word 2010.

You have finished typing a lengthy document. The document lists the name of a product multiple
times.

The company releases a new version of the product and the product name is changed to reflect
the update.

You want to use the Replace dialog box to change every instance of the product name throughout
the document.

Which of the following key combinations opens the Replace dialog box?

A. You should consider making use of Ctrl + D key combination.
B. You should consider making use of Ctrl + B key combination.
C. You should consider making use of Ctrl + H key combination.
D. You should consider making use of Ctrl + F key combination.

Answer: C
Explanation:

QUESTION NO: 41

Word 2010.

You have written a two-page document that will be sent to all company employees. To make the
document easier to read, you want to space out the text by doubling the space between each line
of text.

How can you double the space between each line in the document?

A. You should consider navigating to the end of each line and pressing enter.
B. You should consider configuring the Spacing options on the Page Layout tab.
C. You should consider configuring the Line Numbers option on the Page Layout tab.
D. You should consider configuring the Breaks option on the Page Layout tab.

Answer: B
Explanation:
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QUESTION NO: 42

company documents.

Mia Hamm is your manager and has asked you to create a company newsletter that will be sent
out to employees.

The newsletter includes the text, Please send any questions or comments to Mia Hamm.

You want users to be able to click on the name Mia Hamm to automatically open an email
addressed to Mia.Hamm@ABC.com.

You have already selected the name Mia Hamm.

Which of the following actions should you take next?

A. You should consider inserting a Citation.
B. You should consider inserting a Bookmark.
C. You should consider inserting a Cross-reference.
D. You should consider inserting a Hyperlink.

Answer: D
Explanation:

QUESTION NO: 43

Word 2010.

You are working on a document that contains sensitive information. You want the word
CONFIDENTIAL to be displayed in the background and diagonally across every page in the
document as shown below.

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You must be able to type text over the word CONFIDENTIAL.

How can you accomplish this goal?

A. You should make use of Clip Art.
B. You should make use of a Watermark.
C. You should make use of WordArt.
D. You should make use of a picture.

Answer: B
Explanation:

QUESTION NO: 44

You work as a manager at ABC.com. You are using Microsoft Office Word 2010 to create a
company report. The report will be sent to senior managers and board members.

You are unsure of which version of Microsoft Office the recipients are using.

You need to ensure that any Microsoft Office 2010 features used to create the report are
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supported by previous versions of Microsoft Office.

What should you do to prepare the document before sending?

A. You should add a digital signature to the document.
B. You should check the document using the Compatibility Checker.
C. You should check the document using the Accessibility Checker.
D. You should mark the document as final.

Answer: B
Explanation:

QUESTION NO: 45

You work in the office at ABC.com. You have written a letter using Microsoft Office Word 2010.

You need to send the letter to 100 customers. You need to print 100 envelopes with the name and
address of each customer.

What is the easiest way to address the envelopes?

A. You should make use of Building Blocks.
B. You should make use of a Quick Style.
C. You should make use of Mail Merge.
D. You should make use of a Signature Line.

Answer: C
Explanation:

QUESTION NO: 46

Word 2010.

You have finished typing a long document. You now want to check the structure of the document
and move sections of text or headings around if necessary.

Which document view should you use?

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A. Print Layout.
B. Full Screen Reading.
C. Normal.
D. Outline.
E. Draft.

Answer: D
Explanation:

QUESTION NO: 47

company documents.

Your manager has asked you to create a company newsletter that will be sent out to employees
every month.

The format and layout of the newsletter will remain the same every month. You create a template
to ease the task of creating a newsletter every month.

You want to check your document for content that people with disabilities might find difficult to
read.

How should you check the document?

A. You should add an object to the document.
B. You should run the Compatibility Checker.
C. You should run the Accessibility Checker.
D. You should run the SpellChecker.

Answer: C
Explanation:

QUESTION NO: 48

document.

The text is currently aligned to the left margin of the document. You want to align the text in the
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document to the both the left and right margins.

How can you align the text as required?

A. You should consider selecting the Center align option.
B. You should consider selecting the Right align option.
C. You should consider selecting both the Left align and Right align options.
D. You should consider selecting the Justify option.

Answer: D
Explanation:

QUESTION NO: 49

Word 2010.

You have finished typing a 50 page document. You want to further separate the paragraphs in the
document by adding extra space between the paragraphs.

How can you increase the space between the paragraphs in the document?

A. By using the Line Numbers option.
B. By pressing the Enter key at the end of each paragraph.
C. By using the Breaks option.
D. By using the Line and Paragraph Spacing option.

Answer: D
Explanation:

QUESTION NO: 50

You work in the office at ABC.com. Your computer has just been uABCraded from Microsoft Office
2007 to Microsoft Office 2010.

You create a document using Microsoft Office Word 2010. To verify the integrity of the document,
you want to add a digital signature.

In Microsoft Word 2007, you would get to the digital signature option by clicking the Microsoft
Office button.
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The Microsoft Office button is no longer available in Microsoft Office 2010.

Which new tab has taken the place of the Microsoft Office button?

A. The Tools tab.
B. The New tab.
C. The File tab.
D. The Menu tab.

Answer: C
Explanation:

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