Canon iX5000 & iX4000 Service Manual

LIST OF ERROR DISPLAY / INDICATION

Operator Call Errors (by Alarm LED Blinin! in Oran!e"
Alarm LED blinking in orange
Error [Error code] Solution Remarks
2 times No paper. (ASF) [!!!] Set t"e paper in t"e ASF# and press t"e Resume$%ancel
button.
3 times &aper 'am. [(!!] Remo)e t"e 'ammed paper# and press t"e Resume$%ancel
button. Error in paper *eeding *rom t"e ASF. &aper output support error. [(!!] Remo)e
an+ obstacles# i* an+# *rom t"e paper output support# and press t"e Resume$%ancel
button.
,"e *irst time t"e p"enomenon occurs# it is indicated as t"e paper output support error.
,"e second time and t"erea*ter (suc" as -"en t"e p"enomenon persists e)en a*ter t"e
Resume$%ancel button is pressed)# it is indicated as t"e &S cam sensor error (ser)ice call
error).
4 times No ink. [.!!] Replace t"e empt+ ink tank(s)# or press t"e Resume$%ancel
button.
&ressing t"e Resume$%ancel button -ill e/it t"e error -it"out ink tank replacement#
"o-e)er# ink ma+ run out during printing. 0nk tank not installed. [..!] 0nstall t"e
applicable ink tank(s) properl+# and con*irm t"at t"e LED1s o* all t"e ink tanks lig"t red.
5 times ,"e print "ead is not installed [2!]# or it is not properl+ installed (&rint "ead
temperature sensor error [2!(] $ Fault+ EE&R34 data o* t"e
print "ead [2!5]).
0nstall t"e print "ead properl+.
7 times 4ultiple ink tanks o* t"e same color installed. [.6] Replace t"e -rong ink
tank(s) -it" t"e correct one(s). 0nk tank in a -rong position. [.6!] 0nstall t"e ink
tank(s) in t"e correct position.
8 times 7arning8 ,"e -aste ink absorber becomes almost *ull. [9!!] &ressing t"e
Resume$%ancel button -ill e/it t"e error# and enable printing.
,"e ser)ice call error# indicating t"e -aste ink absorber is *ull# is likel+ to occur soon.
9 times ,"e connected digital camera or digital )ideo camera does not support %amera
Direct &rinting. [:!!] Remo)e t"e cable bet-een t"e camera and t"e printer.
11 times Failed in automatic print "ead alignment. [:5!!] &ress t"e Resume$%ancel
button.
; 0* paper is being *ed at error occurrence# t"e error is indicated a*ter t"e paper is e'ected.
; 0* t"e error occurs# t"e print "ead alignment )alues are not c"anged.
; A*ter e/it *rom t"e error b+ t"e Resume$%ancel button# t"e automatic print "ead
alignment -ill not be re;done.
,"e error is indicated -"en t"e pattern is not printed due to no ink or non;e'ection o* ink#
or -"en t"e sensor1s AD )alue is incorrect.
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13 times ,"e remaining ink amount unkno-n. [.6(] An ink tank -"ic" "as once been
empt+ is installed. Replace t"e applicable ink tank -it" a ne- one.
&rinting -it" a once;empt+ or re*illed ink tank can damage t"e print "ead.
,o continue printing -it"out replacing t"e ink tank# press t"e Resume$%ancel button *or 5
sec. or longer to record t"e use o* a re*illed ink tank.
Note8
A*ter t"e abo)e operation# t"e *unction to detect t"e remaining ink amount is disabled.
14 times 0nk tank not recogniGed. [.62] A non;supported ink tank is installed (t"e ink
tank LED is turned o**). 0nstall t"e supported ink tanks.
Ser#i$e Call Errors (by Cy$li$ Blinin! in Oran!e (Alarm LED" an% &reen (Po'er
LED"( or Alarm LED Lit in
Oran!e"
%+cles o* blinking in orange (Alarm LED) and green (&o-er LED)
Error [Error code] Solution (Replacement o* listed parts# -"ic" are likel+ to be *ault+)
2 times %arriage error [5!!] D %arriage unit (H4:;((.)
; ,iming slit strip *ilm (H%;695!)
; Logic board ass1+ (H4:;((I( $ H4(;.52)J
; %arriage motor (HK;5!!)
3 times Line *eed error [.!!!] D ,iming sensor unit (H4:;:.6()
; ,iming slit disk *ilm (H%;2(95)
; Feed roller ass1+ (HL:;:I)
; &laten unit (H4:;((5()
; Logic board ass1+ (H4:;((I( $ H4(;.52)J
; &aper *eed motor (HK;II.)
4 times &urge cam sensor error [5%!!] D &urge unit (H4:;((9!)
; Logic board ass1+ (H4:;((I( $ H4(;.52)J
5 times ASF (cam) sensor error [59!!] D S"eet *eed unit (H4:;((.9)
6 times 0nternal temperature error [52!!] D Logic board ass1+ (H4:;((I( $
H4(;.52)J
7 times 7aste ink absorber *ull [5=!!] D 0nk absorber kit (H?5;!.2)
8 times &rint "ead temperature rise error [5:!!]
; &rint "ead (H?.;!!.2)
; Logic board ass1+ (H4:;((I( $ H4(;.52)J
9 times EE&R34 error [.6!!] D Logic board ass1+ (H4:;((I( $ H4(;.52)J
12 times &< position error [5%!] D S"eet *eed unit (H4:;((.9)
; Logic board ass1+ (H4:;((I( $ H4(;.52)J
; &urge unit (H4:;((9!)
13 times A@ position error [59!] D S"eet *eed unit (H4:;((.9)
; Logic board ass1+ (H4:;((I( $ H4(;.52)J
; 3utput support unit (H4:;((56)
; 3utput support gear unit (H4:;((5I)
14 times &S cam sensor error [595!] D S"eet *eed unit (H4:;((.9)
; Logic board ass1+ (H4:;((I( $ H4(;.52)J
; 3utput support unit (H4:;((56)
; 3utput support gear unit (H4:;((5I)
15 times >S= @ost A=>S o)ercurrent [I!!!] D Logic board ass1+ (H4:;((I( $
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2 no 8 19.09.2013. 15:13
H4(;.52)J
16 times Aal)e sensor error [.%!!] D Logic board ass1+ (H4:;((I( $ H4(;.52)J
; &urge unit (H4:;((9!)
17 times 4otor dri)er error [.D!!] D Logic board ass1+ (H4:;((I( $ H4(;.52)J
19 times 0nk tank position sensor error [.5!:] D &laten unit (H4:;((5()
; Logic board ass1+ (H4:;((I( $ H4(;.52)J
20 times 3t"er "ard-are error [.5!!] D Logic board ass1+ (H4:;((I( $ H4(;.52)J
%ontinuous alternate blinking R34 error D Logic board ass1+ (H4:;((I( $ H4(;.52)J
Alarm LED lit RA4 error D Logic board ass1+ (H4:;((I( $ H4(;.52)J
*1: Before replacement of the logic board assy, check the waste ink amount (by service
test print or EE!"# information print$% &f the waste
ink amount is '( or more, also replace the ink absorber kit ()*+,-1./$ when replacing
the logic board assy%
)#0,1121: i3+--- logic board assy
)#1,1.+/: i3/--- logic board assy
Ser#i$e mo%e operation pro$e%)res
) 7it" t"e printer po-er turned o**# -"ile pressing t"e Resume$%ancel button# press and
"old t"e &o-er button. (D3 N3, release t"e buttons. ,"e &o-er LED lig"ts in green to
indicate t"at a *unction is selectable.)
:) 7"ile "olding t"e &o-er button# release t"e Resume$%ancel button. (D3 N3, release
t"e &o-er button.)
() 7"ile "olding t"e &o-er button# press t"e Resume$%ancel button : times# and t"en
release bot" t"e &o-er and Resume$%ancel buttons. (Eac" time t"e Resume$%ancel
button is pressed# t"e Alarm and &o-er LEDs lig"t alternatel+# Alarm in orange and &o-er
in green# starting -it" Alarm LED.)
2) 7"en t"e &o-er LED lig"ts in greenJ# press t"e Resume$%ancel button t"e speci*ied
number o* time(s) according to t"e *unction listed in
t"e table belo-. (Eac" time t"e Resume$%ancel button is pressed# t"e Alarm and &o-er
LEDs lig"t alternatel+# Alarm in orange and &o-er in green# starting -it" Alarm LED.)
Time(s" LED
in%i$ation
F)n$tion Remars
! times <reen (&o-er) &o-er o** 7"en t"e print
"ead is not
installed# t"e
carriage
returnsand locks in
t"e "ome position
capped.
time 3range
(Alarm)
Ser)ice test
print
See Aeri*ication
0tems# () Ser)ice
test print
: times <reen (&o-er) EE&R34
in*ormation
print
See Aeri*ication
0tems# (:) EE&R34
in*ormationprint.
( times 3range
(Alarm)
EE&R34
initialiGation
;
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3 no 8 19.09.2013. 15:13
2 times <reen (&o-er) 7aste ink
counter
resetting
;
5 times 3range
(Alarm)
Destination
settings
A*ter entering t"e
destination
settings mode#
press
t"eResume$%ancel
button t"e
speci*ied number
o* time(s) to select
t"e destination.
For detail# see
ODestination
settings
proceduresP belo-.
. times <reen (&o-er) &rint "ead
deep cleaning
(%leaning o* bot"
black and color)
9 times 3range
(Alarm)
Reser)ed ;
6 to (
times
<reen at
e)ennumbers
(&o-er)
3range at odd
numbers
(Alarm)
Return to t"e
menu
selection
;
2 times <reen (&o-er) Reser)ed ;
5 to :
timesJ:
<reen at
e)ennumbers
(&o-er)
3range at
oddnumbers
(Alarm)
Return to t"e
menu
selection
;
J8 0* t"e LED does not lig"t in green (t"e printer does not enter t"e ser)ice mode)#
disconnect t"e po-er cord and plug it again. ,"en start *rom step ) to start t"e printer in
t"e ser)ice mode again. 0* t"e automatic po-er;on *unction is enabled in t"e printer# t"e
printer enters t"e ser)ice mode *or t"e *irst time# but it -ill ne)er enter t"e ser)ice mode
i* t"e printer is turned o** b+ t"e &o-er button. ,"is is because t"e printer remains to be
turned on internall+ i* t"e po-er is turned o** b+ t"e &o-er button. ,o pre)ent t"is#
disconnection o* t"e po-er cord is reQuired be*ore starting t"e printer in t"e ser)ice
mode.
J:8 0* t"e Resume$%ancel button is pressed :: or more times# t"e Alarm or &o-er LED
lig"ts steadil+ -it"out an+ c"anges.
Destination settin!s pro$e%)res
0n t"e destination settings mode# press t"e Resume$%ancel button t"e speci*ied number
o* time(s) according to t"e destination listed in t"e table belo-# and press t"e &o-er
button.
Note8 A*ter setting t"e destination# con*irm t"e model name and destination in ser)ice
test print or EE&R34 in*ormation print.
[See Verification Items# () Ser)ice test print# or (:) EE&R34 in*ormation print.]
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4 no 8 19.09.2013. 15:13
Time(s" LED in%i$ation Destination
! times <reen (&o-er) No c"ange o* t"e
destination
time 3range (Alarm) Rapan
: times <reen (&o-er) Korea
( times 3range (Alarm) >S
2 times <reen (&o-er) Europe
5 times 3range (Alarm) Australia
. times <reen (&o-er) Asia
9 times 3range (Alarm) %"ina
6 times <reen (&o-er) ,ai-an
I times 3range (Alarm) Return to t"e menu
selection
*eri+i$ation Items
(," Ser#i$e test print
SEE&R34 in*ormation contentsT
3n t"e ser)ice test print (sample belo-)# con*irm t"e EE&R34 in*ormation as s"o-n
belo-. (,"e in*ormation is gi)en in t"e upper portion o* t"e printout.)
iB5!!! (iB2!!!)8 4odel name
R&N8 Destination
A/.//8 R34 )ersion
>S= (//////)8 >S= serial number
FA U // // //8 Reser)ed *or plant use
D U ///./8 7aste ink amount (V)
A= (% U 3K ? U W)8 0nk s+stem c"eck result
Note8 ,"e -aste ink amount s"ould be con*irmed b+ EE&R34 in*ormation print (not b+
ser)ice test print).
S&rint c"eck itemsT
3n t"e ser)ice test print (sample belo-)# con*irm t"e *ollo-ing items8
; %"eck # top o* *orm accurac+8 ,"e lines s"all not e/tend o** t"e paper.
; %"eck :# EE&R34 in*ormation
; %"eck (# noGGle c"eck pattern8 0nk s"all be e'ected *rom all noGGles.
; %"eck 2# c"eck pattern *or une)en printing due to line *eeding8 ,"ere s"all be no
remarkable streaks or une)enness.
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5 no 8 19.09.2013. 15:13
; %"eck 5# c"eck pattern *or une)en printing due to carriage mo)ement (standard mode)8
,"ere s"all be no remarkable une)enness.
; %"eck .# c"eck pattern *or une)en printing due to carriage mo)ement ("ig"est print
Qualit+ mode)8 ,"ere s"all be no remarkable une)enness.
; %"eck 9# c"eck pattern *or paper t"ickness le)er operation8 ,"e line s"all slide at t"e
center.
; %"eck 6# c"eck pattern *or straig"t line and carriage accurac+8 ,"ere s"all be no
misalignment or breakage o* t"e lines.
;I
Ser#i$e test print sample
;:!
(-" EEPRO. in+ormation print
S@o- to read EE&R34 in*ormation printT
Print sample/
iB5!!! R&N A.!2 0F(>S=:U) DU!!2.5 S,U:!!5$:$:9;68(!
ER(ER!U!!! ERU5!!) L&,U:!!.$!:$!I;!I8!I
&%(4U!!: RU!!! ,U!! DU!!I %U!!I)
%L,(=KU:!!.$!:$:5;68(! %LU:!!.$!:$:5;68(!)
%@U!!!!: %,(&=KU!2! %U!I 4U!: ?U() 0S(&=KU %U 4U ?U)
&X3N(SU!!!!I) AXRE<U 4XRE<U!
>R(A(=Koe)U!!! =(%oe)U!!! %(4oe)U!!! D(S%oe)U!!! E(S4oe)U!!!
F(=Kbi)U!!! <(%Lbi)U!!! @(=K;%L)U!!! 0(S%Lbi)U!!! R(%;S%)U!!! K(S;S4)U!!!
L(NYctr)U!!! 4(NYedge)U!!!
7&U!!:2 %D0N(&=U!!!) 4SD(!5)
&A<E(AllU!!!6( &&U!!!(5 @RE4&U!!!!( &RES&ES< U!!!!! <& U!!!!! &%U!!!!!
EAU!!!!!)
%D&A<E(AllU!!!!! A(U!!!!! A2U!!!!!) ED<EU(AllU!!!!! A(U!!!!! A2U!!!!!)
S0YEU(A(U!!!:! A2U!!!5!) :LU!!!!!) LU!!!!! &%U!!!()
@ead ,emp=KU6.5 @ead ,emp%U9.5 En) ,empU(!.! FF((F (F (F)
@DEE&R34
A!!! SNU!(6;A2(D
LN(!!!!! !!!!! !!!! !!!!( !!!! !!!!! !!!!!) 0DU!!
0LU(&=KU!!! =KU!!! ?U!! 4U!! 4:U!! %U!!! %:U!!)
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6 no 8 19.09.2013. 15:13
Printe% items/
. 4odel name
:. R34 )ersion
(. %onnected 0$F (>S=:)
2. 7aste ink amount
5. 0nstallation date
.. 3perator call$ser)ice call error record
9. Last printing time
6. &urging count (manual$deep cleaning$timer$dot count$ink tank replacement)
I. %leaning time (=K$%L)
!. &rint "ead replacement count
. 0nk tank replacement count (&=K$?$4$%)
:. 0nk status (&=K$?$4$%)
(. &o-er;on count (so*t)
2. Automatic print "ead alignment b+ user
5. 4anual print "ead alignment b+ user
.. >ser print "ead alignment )alues (=koe$%oe$4oe$S%oe$S4oe$ =kbi$%Lbi$=K;%L$S%Lbi
$%;S%$4;S4$ NYctr$NYedge)
9. 7iping count
6. %amera Direct &rint;supported de)ice connection record
I. Longest period -"ere printing stops
:!. ASF *eed pages (total# plain paper# @ig" Resolution &aper C 4atte &"oto &aper# &"oto
&aper &ro C &"oto &aper &lus <loss+ C &"oto &aper &lus Semi;gloss# <loss+ &"oto &aper#
postcard# en)elope)
:. %amera Direct print pages (total# A(# A2) ::. =orderless print pages (total# A(# A2)
:(. &rint pages b+ paper siGe (A(# A2# 5Z.# 2Z.# postcard)
:2. &rint "ead temperature (=K$%L)
:5. 0nside temperature
:.. Line inspection in*ormation @DEE&R34
:9. Aersion
:6. Serial number
:I. Lot number
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(!. &rint "ead 0D
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