Dynamic Listening and Speaking 2

Dynamic
Listening Speaking 2
Dynamic Listening & Speaking 2
Byoung-man Jeon Michael Pederson
2009 Compass Publishing
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Dynamic
Listening
Speaking
2
Byoung-man Jeon
Michael Pederson
01

On the Street 07

Meeting friends

Assisting someone

Apologizing to someone

02

At Home 17

Talking with parents

Talking with siblings

Talking with neighbors

03

In the Classroom 27

Talking with classmates

Talking with the teacher

Giving a presentation

04

At a Restaurant 37

Making a reservation

Ordering a meal

Paying the bill

05

At the Mall 47

Finding what you need

Talking with a clerk

Talking with a friend

06

At the Airport 57

Checking in

Locating the gate

Boarding the airplane

Contents
07

On the Bus or Train 67

Understanding the schedule

Locating the station

Boarding and paying the fare

08

In a Hotel 77

Making reservations

Checking in

Checking out

09

On the Telephone 87

Asking for information

Offering

Making excuses
10

In the Bank 97

Making requests

Asking questions

Making complaints
11

In the Office 107

Communicating information

Conducting meetings

Negotiating
12

At the Hospital 117

Getting a check-up

Talking about an illness

Staying at the hospital

Unit 1 On the Street 7
On the Street
FUNCTIONS
01
A
Practice the dialogs using the expressions given in the box.
B
Listen to the dialogs to check your answers.
Track 1
Meeting friends
whats up? He should be here any minute. I got hung up in traffic.
1 2 3
3
Hi, Jess,
youre late.
_ _ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _
Not much.
Assisting someone
Let me get that for you. Can I help you? Have a nice day.
1 2
Apologizing to someone
Sorry about that. Excuse me. I didnt mean to.
1 2 3
__________
________
I wonder where
Max is. Hey, Liz,
________
Sorry, _______
__________
Yes, how do
I get to Central
Park?
_ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _
_________
_______
3
u?
Oh, thank
you.
Here you
are.
_ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _
I know you
didnt.
No problem.
Thank you.
__________
______
_ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _
Youre just in time.
Track 2
A

Look at the picture and read the statements. Circle T if you think the statement is true and
F if you think it is false. Then, listen to the dialog to check your answers.
B
Listen again and answer the questions at the end of the dialog.
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
C
Listen again and fill in the blanks.
Jess Hey, Liz, (1) ___________________?
Liz Hey, Jess. Not much. Hows it going?
Jess Good. I wonder where Max is.
Liz I dont know. He should be here (2) ___________________.
Jess I hope so. The movie starts at seven, and I want to get good seats.
Liz Here he comes.
Max Excuse me. Sorry about that. Hey, guys, sorry Im late. (3) ___________________ in
traffic. Theres construction on 45
th
Street.
Jess Yeah, I know. Well, youre just in time. The lines starting to move.
Max Good, I was afraid youd go in without me. Man, that woman is moving so slowly.
Liz Because shes so frail, Max! Here, maam, (4) _________________________ for you.
Woman Thank you, dear.
Liz No problem. Geez, Max, have some sympathy!
Max I (5) ___________________ hurt her feelings.
Jess Ill stand in line for popcorn and drinks. You guys save us some seats and then one
of you come back out to help carry the stuff.
D

Check your answers with a classmate. Then practice the dialog together.
1. The women are going to see a movie. T F
2. The women are at an amusement park. T F
MODEL DIALOG
8

Unit 1
I Long time no see.
Track 3
A
Listen to the dialog. Then listen to the questions and answer them.
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B

Denise Cortez! Is that you?!
Cortez Hey, Denise! Long time no see.
Denise Hey, (1) ________________________________?
Cortez Good. How about yourself?
Denise Yeah, Ive got a lot to be thankful for. Geez, last time I saw you was at Chriss party.
Cortez Thats right. What have you been doing?
Denise Same old stuff. Im working in the grocery store and going out with Antony. How
about you?
Cortez I just got a new job selling cell phones. I like it pretty well.
Denise Are you (2) ___________________ Lisa?
Cortez No, we broke up about a month ago.
C
Check your answers with a classmate.
II Guess who I bumped into yesterday?
Track 4
A
Listen to the dialog. Then, answer the questions at the end of the dialog.
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)

B
Montel Guess who I bumped into yesterday?
Leslie Who?
Montel Zack.
Leslie Zack? Really? Where did you (1) ___________________ him?
Montel At the mall. We were both in the bookstore looking at movies.
Leslie Wow, you havent seen him for ages! Whats Zack doing these days?
Montel He works in a sandwich shop and attends Fresno Community College.
Leslie Did you get his phone number? We should have him over!
Montel Yeah. Were going to try and (2) ___________________ sometime soon.
C
SHORT DIALOGS
10

Unit 1
PAIR WORK
III What do you think of Los Angeles?
Track 5
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B
Bob (1) _____________________________________?
Lucy Yes, Im looking for the Forum Theater.
Bob Oh, its on Second Street. Go two blocks down, and then turn right onto Park Street.
Its on the left next to the library.
Lucy Thank you.
Bob No problem. Are you a visitor?
Lucy Yes, Im from Seattle.
Bob (2) _____________________________________ of Los Angeles?
Lucy Its nice, but its so humongous! The streets are confusing.
Bob Whats Seattle like?
Lucy Its a lot smaller and cleaner.
Bob Well, welcome to LA. (3) ___________________________________________.
Lucy You too. Thanks again.
C
Practice the dialog using information about yourself.
A Hey, ___________________. ___________________?
B Not ___________________. How ___________________?
A Good. I wonder where ___________________ is.
B ___________________ should be
here ___________________.
A Here ___________________ comes.
B Just in time! ___________________ is about to start.
A Lets go in now so we can get ___________________.
B
Listen and circle the word you hear.
Track 7
1. excuse (n) excuse (v) 5. price prize
2. loose lose 6. Sue zoo
3. race raise 7. bus buzz
4. place plays 8. us use
C

D
Listen and repeat the following sentences, paying
close attention to the different sounds.
Track 8
1. Excuse me for being late, but I have a good excuse.
2. Sue went to the zoo yesterday.
3. The sack race will raise money for charity.
4. He paid a high price for the prize.
5. The bus buzzed by us as we waited at the stop.
A
Listen carefully to the following two sounds. Then pay attention to the difference in each
pair of words.
Track 6
s / z
excuse (n) / excuse (v) price / prize
loose / lose Sue / zoo
race / raise bus / buzz
PRONUNCIATION
price
prize
[ S ] [ z ]
Voiced
1. ___________________________________________________
___________________________________________________
2. ___________________________________________________
___________________________________________________
3. ___________________________________________________
___________________________________________________
4. ___________________________________________________
___________________________________________________
5. ___________________________________________________
___________________________________________________
Listen to the questions or statements and write your answers.
Track 10
WRITTEN RESPONSES
This is the first
time Ive been to
New York.
ORAL RESPONSES
Listen and say your responses using information about yourself.
Track 9
Hey, Liz,
whats up?
1
Not . . .
3
Yes/No, . . .
5
Thank you. . . .
2
Sorry. I . . .
4
Excuse . . .
12

Unit 1
Not much.
What do you
think of it?
You will hear a series of dialogs and a talk, each followed by two questions.
Listen carefully and choose the best answer to each question.
1. (A) (B)
2. (A) To Singapore (B) To America
(C) To the bus stop (D) To the zoo
3. (A) They havent seen each other recently. (B) They live in different states.
(C) They see each other often. (D) They are close friends.
4. (A) Hes been helping his brother. (B) Hes been working on his house.
(C) Hes been producing plays. (D) Hes been raising children.
5. (A) The zoo (B) A city
(C) A street (D) A date
6. (A) Friends (B) Lovers
(C) Co-workers (D) Strangers
7. (A) 86% (B) 56%
(C) 88% (D) 61%
8.
Track 11
LISTENING QUIZ

Honest Dishonest
Percentage of older people who found the wallets
(C) (A)
26%
74%
(B)
26%
74%
12%
88%
Part 1 --- Picture Description
Track 12
Listen and choose the statement that best describes what you see in the picture.
1.
(A) (B) (C) (D)
2.
(A) (B) (C) (D)
3.
(A) (B) (C) (D)
Part 2 --- Questions and Responses
Track 13
Listen and choose the best response to each question or statement.
4. (A) (B) (C)
5. (A) (B) (C)
6. (A) (B) (C)
7. (A) (B) (C)
8. (A) (B) (C)
9. (A) (B) (C)
LISTENING TEST
14

Unit 1
Part 4 --- Short Talks

Track 15
You will hear two talks, each followed by
three questions. Listen carefully and choose
the best answer to each question.
16. (A) A week in the spring
(B) A week in the summer
(C) A week in the fall
(D) A week in the winter
17. (A) In the Old Town Square
(B) In the theaters on Main Street
(C) Outside in tents and inside historic
theaters
(D) At the Greenville Museum
18. (A) Ten
(B) Thirty-one
(C) Sixty
(D) Seventy
19. (A) Social customs
(B) Paying bills
(C) Chinese habits
(D) American traditions
20. (A) Everyone paying for their own meal
(B) One person paying the bill for the
entire table
(C) People wrestling with each other to
grab the tab
(D) People dining out together
21. (A) American table manners
(B) African meals
(C) European dining customs
(D) Chinese cooking
Part 3 --- Short Conversations

Track 14
You will hear two dialogs, each followed by
10. (A) Somewhere out of town
(B) In a very cold place
(C) Australia during summer
(D) Canada during summer
11. (A) Saskatoon
(B) Saskatchewan
(C) Skykomish
(D) Steilacoom
12. (A) Are you married?
(B) How much money do you make?
(C) How long have you been here?
(D) How old are you?
13. (A) To book a ticket to San Diego
(B) To order an express delivery
(C) To make an excuse
(D) To check on a package
14. (A) The package is hung up at the factory.
(B) The driver is hung up in traffic.
(C) The man is hung up on the computer.
(D) The driver is hung up at the airport.

15. (A) The package was not delivered on
time.
(B) The package was lost.
(C) The traffic problem is a bad excuse.
(D) She prefers to be called Miss Sampson.
A
mericans often have short conversations, called small talk, with strangers whom they meet
on the street. Such chats occur at bus stops, on buses, in elevators, while waiting in line
almost anywhere that strangers gather close together. These short verbal exchanges are a
way to say hi and express friendliness. They usually center on broad topics such as the weather,
customer service, movies or TV shows, or a particular consumer product. Personal questions about
money, family, religious beliefs or politics are off limits during these conversations. When making
small talk, its best to ask open-ended questions. For example, if you ask visitors whether they like
your city, they may say simply, Yes. But if you ask What do you think
of our city, they will have more freedom in how they answer. This
type of question also shows that you are interested in their
opinion. Usually, if you appear to be interested
in what people are saying, they feel more
comfortable talking with you.
Americans end many conversations with
the phrase Have a nice day or Have a good
day. Store clerks, especially, say this to
customers after purchases are made. Though
at first it might sound insincere, studies
have shown that it actually makes many
people feel better. It gives people a sense
that others care about them, rather than
ignoring them. The American greeting
How are you has a similar effect. Even
though the questioner does not really care
about the answer, simply asking the
question often raises the other persons
spirits.
Small Talk
Track 16
5
10
15
20
25
CULTURAL READING
16

Unit 1
Discussion Questions
1. Have you ever made small talk with a foreigner?
What did you think of it?
2. Do people in your country usually make small talk with strangers? If so,
what kinds of topics do they talk about?
3. How do people in your country generally end conversations?
4. What are some subjects in your country that are impolite to bring up with strangers?
Unit 2 At Home 17
At Home
FUNCTIONS
02
A
B
Track 17
Talking with parents
I need some advice. Do I have to? When I was your age
1 2
Talking with siblings
Im telling Dad! How about an espresso machine? Thats not fair!
1 2
Talking with neighbors
Could I borrow a wrench? Id be delighted to. Love your yard!
1 2
Sure. No
problem.
OK, what can
I do for you?
Stop that, or
______________
_________
2
________
________
3
3
3
_________
____________
_________
Its time to
do your
homework.
hat or
What should we
get for Moms
birthday?
____________
_________
Can you drive
me to school?
Thank you.
We just planted
new flowers.
My sinks
broken again.
_____________
________
Hey, you got
more than me.
______________
_________
__
___
__
____________
______________,
I had to walk to school
every day.
.
ted
s.
Wed like you to
come over for
dinner.
_________
________________
_____________
________________
_____________
Do you have a minute?
Track 18
A

B
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
C
Patty Hey, Dad, do you have a minute?
Mr. Curtis Sure, honey. What can I do for you?
Patty Im trying to make a decision about college. (1) _____________________________.
Mr. Curtis Its about time. Where are you planning on applying?
Patty Well, I could go to State University. I know its the cheapest.
But I want to go to Prestige University, because of its leisure studies program.
I think I want (2) ___________________ in parks and recreation.
Mr. Curtis I see. Which one are you leaning toward right now?
Patty Id like to go to Prestige. Maybe I could get a part-time job. You know, to help
(3) ___________________. What do you think?
Mr. Curtis Well, when I (4) ___________________, it was tough to both study and work.
I want you to concentrate on your education.
Patty But how can we afford it?
Mr. Curtis Hmm, thats a good question. Let me discuss it with your mother. Im sure we can
find (5) ___________________.
Patty Thanks, Dad!
D

1. The man is talking to his daughter. T F
2. The woman is asking her neighbor T F
for advice.
MODEL DIALOG
18

Unit 2
SHORT DIALOGS
I Rogers counting on me.
Track 19
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B

Rueben Mom, I need some advice.
Mrs. Martinez Sure, Rueben. What can I do for you?
Rueben Um, I promised my friend Roger that Id help (1) __________________________.
But then Marcia asked me to go to a movie with her. What should I do? Rogers
counting on me, but I really like Marcia. If I say no to her, she might go out with
someone else.
Mrs. Martinez Well, (2) ___________________, Id keep my promise to Roger.
Rueben But what about Marcia?
Mrs. Martinez Tell her the truth. She should understand. Personally, I respect people who
keep their promises.
C
II Could you do me a favor?
Track 20
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)

B
Trish Good morning, Josh.
Josh Morning, Trish. Love your garden!
Trish Oh, thanks. We just planted new rose bushes.
Josh Well, they look terrific.
Trish Thanks. Say, Josh, I was wondering. Could you (1) ___________________?
Josh Sure, if Im able.
Trish Were going on vacation next week. We need someone to bring in our mail while
were gone, and also (2) ___________________ on our house.
Josh Oh, no problem. Id be happy to.
Trish Thanks so much! Ill return the favor when you go on vacation.
Josh OK, its a deal.
C
Unit 2 At Home 19
20

Unit 2
PAIR WORK
III Lets split it.
Track 21
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B
Edgar Hey, Ginger, what are you getting Dad for his birthday?
Ginger I dont know. What are you going to get him?
Edgar I was thinking of buying him a new watch. But (1) ____________________________.
Ginger How much is it?
Edgar Around $100.
Ginger Goodness, that is costly! He does need a new watch, though.
Hey, (2) ___________________!
Edgar Really? You dont mind just getting one present?
Ginger Yeah, why not? Its something Dad really needs, and hell really appreciate it, too.
Edgar Cool. Thanks.
Ginger (3) _________________________. Ill go get fifty bucks for you. Ive got it in my purse.
C
A ___________________, I need some advice.
B What can I do for you?
A I have a problem with my ___________________.
B OK, whats wrong?
A My ___________________ is really
___________________.
B I see. Well, when I was your age, I also
___________________.
A Really? What did you do?
B I ___________________.
A That sounds ___________________. Im going to
___________________.
B I know youll be fine.
B
Track 23
1. vision fishing 5. occasion ocean
2. invasion invitation 6. supervision superstition
3. fusion fashion 7. confusion confession
4. treasure T-shirt 8. pleasure pressure

C

D
Track 24
1. I go fishing in the ocean on occasion.
2. The fusion of fashion and function gives me pleasure.
3. There was confusion about the invitation.
4. Supervision puts me under pressure.
5. That T-shirt is a treasure.
A
pair of words.
Track 22
PRONUNCIATION
Unit 2 At Home 21
vision / fishing occasion / ocean
invasion / invitation supervision / superstition
fusion / fashion confusion / confession
pressure
/
treasure
[ ] [ ]
Voiced
1. ___________________________________________________
___________________________________________________
2. ___________________________________________________
___________________________________________________
3. ___________________________________________________
___________________________________________________
4. ___________________________________________________
___________________________________________________
5. ___________________________________________________
___________________________________________________
Track 26
WRITTEN RESPONSES
ORAL RESPONSES
Track 25
3
If _____, Id . . .
5
OK. Lets . . .
2
Sure, . . .
4
Do I . . .
Sure, Id be
happy to.
Could you do
me a favor?
22

Unit 2
Love your
cookies!
Thank you. My
husband made
them for me.
1
What . . .
1. (A) (B)
2. (A) Using the computer (B) Eating ice cream
(C) Watching TV (D) Doing homework
3. (A) He planned to go fishing. (B) He needed some advice.
(C) He tried to ask for a favor. (D) He wanted some money.
4. (A) He lied. (B) He cheated.
(C) He stole money. (D) He loved Shelly.
5. (A) Petra is going to a fashion show. (B) Petra is going to a meeting.
(C) Petra is going home. (D) Petra is going on a date.
6. (A) To meet a client (B) Someone to watch his house
(C) New clothes (D) A babysitter for his children
7. (A) They drive too fast. (B) They drink alcohol.
(C) They lack supervision. (D) They recognize dangerous situations.
8.
Track 27
LISTENING QUIZ
Unit 2 At Home 23

Teenagers Others
Percentage of all motor vehicle injury costs by age group
(A)
120
100
80
60
40
20
0
Females Males
(B)
120
100
80
60
40
20
0
Females Males
(C)
120
100
80
60
40
20
0
Females Males
Track 29
4. (A) (B) (C)
5. (A) (B) (C)
6. (A) (B) (C)
7. (A) (B) (C)
8. (A) (B) (C)
9. (A) (B) (C)
Track 28
1.
(A) (B) (C) (D)
2.
(A) (B) (C) (D)
3.
(A) (B) (C) (D)
LISTENING TEST
24

Unit 2

Track 31
16. (A) A machine making a gentle sound to
cover other noises
(B) A music machine with bright lights
(C) A bright white machine that keeps you
awake at night
(D) A machine to help your neighbors kids
17. (A) Gentle breeze
(B) Shifting leaves
(C) Flowing water
(D) Sea waves
18. (A) By phone
(B) By Internet
(C) From the store
(D) Through a sales person
19. (A) A high school teacher
(B) A university student
(C) A high school student
(D) A parent

20. (A) They cannot choose their teachers.
(B) They must work part-time.
(C) They are under tremendous pressure.
(D) They can choose their own subjects.
21. (A) Playing baseball
(B) Participating in a business club
(C) Watching dramas on TV
(D) Going to part-time jobs

Track 30
10. (A) To carry furniture to her house
(B) To go with her family on vacation
(C) To take things to the garbage dump
(D) To drive to work
11. (A) Smelly, dirty trash
(B) Fashionable clothes
(C) Hippies
(D) Things that were saved for too long
12. (A) Thank you.
(B) No problem.
(C) Same to you.
(D) Good morning.
13. (A) $500
(B) A discount ocean cruise
(C) A party invitation
(D) A special fishing trip
14. (A) It costs less than half of the regular
price.
(B) It lasts seven days and six nights.
(C) There are plenty of leisure activities.
(D) The man must make a decision by
midnight.

15. (A) He wants to meet the caller.
(B) He wants her to call him again.
(C) He doesnt trust the caller.
(D) He wants to call her before midnight.
Unit 2 At Home 25
M
any people in other countries have a misunderstanding about
American culture. They think that parents in the United States
kick their children out of their house when the latter turn eighteen,
and will not let them live at home again. Like every stereotype, this is only
partially true. While some parents insist that their children leave the nest
at eighteen, most are saddened to see their offspring go. Moreover, its
important to note that these young people rarely go grudgingly. The
majority of eighteen-year-olds are eager to fly the coop. Eighteen is
the age of legal adulthood in America, and these new adults are
anxious to spread their wings and soar on their own.
Traditionally, students get their first taste of freedom on
the university campus, their first step in becoming independent of
their parents. Those who dont go to college usually find jobs and
move into apartments. In many cases, their parents help them
along at first.
After graduation, students might return home for a short time.
Usually their parents welcome them back. As soon as they find a
job, however, they leave their parents behind again, this time for
good. It is unusual in the United States for adults to live with their
parents. Those who do, in fact, often have to endure teasing about
it from friends and colleagues. It is considered weak, a mark of
dependence, to be living with Mommy and Daddy once a person
has reached adulthood and started his or her own career.
1. When do you think a person becomes an adult?
Do other people in your class agree?
2. What does it mean to be an adult?
3. Is it unusual in your culture for grown children to live with their parents?
4. Did this passage change your perception of American culture? If so, how?
Leaving Home

Track 32
5
10
15
20
CULTURAL READING
26

Unit 2
Unit 3 In the Classroom 27
A
B
Track 33
Talking with classmates
Ill try. Shes my favorite teacher. It was really hard.
1 2 3
Talking with the teacher
Why did I get a C? How much does this exam count? I still dont understand this.
1 2 3
Giving a presentation
As you can see Please look at this chart. Are there any questions?
1 2
In the Classroom
FUNCTIONS
03
________
_______
What do you
think of
Dr. Yang?
Its 30% of your
final grade.
Your paper
was two days
late.
Come see me
after class.
_________
____________
________
_______
________
_____
That concludes
my presentation.
______________
__________
Could you
help me with
something?
How was the
test?
Sure, _____
___________
___________
________
_ _ _ _ _ _ _ _ _
_ _ _ _ _ _
3
__________
_______________
It will make my
point clear.
_____________,
this news is very
encouraging.
Im having a lot of trouble.
Track 34
A

B
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
C
Ralph Hey, Lana, could you help me with something?
Lana Sure, Ralph, Ill try. What do you need?
Ralph Im having a lot of trouble understanding this math.
Lana Really? We (1) ___________________ two weeks ago.
Ralph I know, but I still dont get it.
Lana Uh-oh. That was on the midterm. How did you do on it?
Ralph Um, do you really want to know?
Lana You dont have to tell me if you dont want to.
Ralph Its OK, actually. I just (2) ___________________. I guess it couldve been worse.
Lana The midterm was like 25% of our final grade, wasnt it?
Ralph Right. Ill need to do really well on the (3) ___________________.
Lana Have you asked Mr. Jordan about it?
Ralph I have, but I couldnt really understand his explanation.
Lana I know what you mean. Sometimes I (4) _______________________________ either.
Ralph What do you think about Mr. Jordan anyway?
Lana I think hes (5) ___________________, but he doesnt always explain things very well.
Ralph At least hes happy to answer questions.
Lana Thats true. Anyway, wed better get to work. Class starts in ten minutes.
D

1. A teacher is helping a student. T F
2. The people are in a classroom. T F
MODEL DIALOG
28

Unit 3
SHORT DIALOGS
I Ill do my best.
Track 35
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B

Claire Hi, Joe, how was your final?
Joe It (1) ___________________. Im pretty sure I got a good grade. How about you?
Claire I havent taken mine yet. Its tomorrow morning.
Joe Arent you in Dr. Andersons class?
Claire Right. Do you know him?
Joe I had a class with him last semester. Hes (2) ___________________.
Claire He sure is. Thats why Im a little worried about this exam.
Joe It probably wont be that bad. How was the midterm?
Claire A lot harder than I expected! Im sure the finals going to be even worse.
Joe Well, I can (3) ___________________ for it. I have time now, and I already know the
kinds of questions Dr. Anderson likes to ask.
Claire Could you really? That would be great!
Joe Ill do my best.
C
II I didnt expect a C.
Track 36
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)

B
Michael Ms. Williams, do you have a moment?
Ms. Williams Oh, hello, Michael. Can I help you with something?
Michael Yes, well, I was looking at my project grade.
Ms. Williams Do you have a question about it?
Michael Um, I was (1) ___________________ why it was (2) ___________________.
Ms. Williams Its not great, but its still (3) __________________________________.
Michael I know, but I worked really hard on that project. I didnt expect a C.
Ms. Williams But you gave it to me late. In my class, each day late means one grade lower.

C
PAIR WORK
III Does anyone have any questions?
Track 37
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B
Monica Now I want to talk about how eating habits have changed in the US. Specifically,
people are eating less fast food these days. Please look (1) ___________________.
As you can see, in 1990 around 45% of Americans ate fast food at least three times
a week. However, by 2000 that number dropped to 38%. We can certainly expect
this number to decrease more in the future. Does anyone have any questions?
Nathan Yes, I have a question.
Monica (2) ___________________.
Nathan Why do you think eating habits have changed?
Monica Well, more people know that fast food is unhealthy.
Nathan So people shouldnt eat fast food at all?
Monica They can, but they shouldnt eat it regularly.

C
30

Unit 3
A Dr. ___________________, do you have a moment?
B Sure, ___________________. What can I do for you?
A I wanted to know why I got a ___________________
on my ___________________.
B Well, you didnt give it to me ___________________.
A OK. Next time Ill turn it in ___________________.
B Do you have any other questions?
A Yes. I really dont understand this
___________________.
B I see. Come talk to me ___________________ and
Ill help you.
B
Track 39
1. chin gin 5. batch badge
2. rich ridge 6. choke joke
3. chunk junk 7. lunch lunge
4. ratchet gadget 8. etch edge
C

D
Track 40
A
pair of words.
Track 38
PRONUNCIATION
1. My friends Mitch and Jill both live on a ranch.
2. The badger wouldnt budge, so we couldnt catch it.
3. She thought he was joking, but he was actually
choking.
4. The ratchet in the gadget jams.
5. That batch of cookies tasted really strange.
chin / gin batch / badge
rich / ridge choke / joke
chunk / junk lunch / lunge
lunch
t /
lunge
[ t ]
Unvoiced
[ d ]
Voiced
4
Sure, . . .
1. ___________________________________________________
___________________________________________________
2. ___________________________________________________
___________________________________________________
3. ___________________________________________________
___________________________________________________
4. ___________________________________________________
___________________________________________________
5. ___________________________________________________
___________________________________________________
Track 42
WRITTEN RESPONSES
ORAL RESPONSES
Track 41
1
I got . . .
2
I think . . .
32

Unit 3
Could you help me
with something?
2.
I dont
understand
this.
Ill try
my best.
3
You didnt . . .
5
OK, Ill . . .
Whats giving
you trouble?
1. (A) (B)
2. (A) She got a low grade on her midterm. (B) She does not understand her professor.
(C) She has not turned in her homework. (D) She has missed too many classes.
3. (A) Questions about education (B) Language learning
(C) Foreign languages (D) Secondary education
4. (A) They were bored. (B) They did not understand it.
(C) They did not ask many questions. (D) They thought it was too long.
5. (A) Their teacher does not help them. (B) Their class is harder than they expected.
(C) Their homework received low grades. (D) Their school is low quality.
6. (A) He does not teach well. (B) He is hard to understand.
(C) He gives too much work. (D) He only gives low grades.
7. (A) Professors are comfortable in causal clothes. (B) Students like professors to wear formal clothes.
(C) Students do not understand most professors. (D) Professors who wear suits can usually teach well.
8.
Track 43
LISTENING QUIZ

Formal attire Semi-Formal attire Casual attire
Students approval ratings of professors
(A)
30%
25%
20%
15%
10%
5%
0%
(B)
30%
25%
20%
15%
10%
5%
0%
(C)
30%
25%
20%
15%
10%
5%
0%
Track 45
4. (A) (B) (C)
5. (A) (B) (C)
6. (A) (B) (C)
7. (A) (B) (C)
8. (A) (B) (C)
9. (A) (B) (C)
Track 44
1.
(A) (B) (C) (D)
2.
(A) (B) (C) (D)
3.
(A) (B) (C) (D)
LISTENING TEST
34

Unit 3

Track 47
16. (A) Buying things on sale
(B) Saving money
(C) Money management
(D) Making things at home
17. (A) Make a goal
(B) Work toward a goal
(C) Stop buying sandwiches
(D) Be surprised by small changes
18. (A) Take-out coffee
(B) Sandwiches
(C) Spaghetti
(D) Chocolate bars
19. (A) To argue for one side
(B) To prove a point
(C) To show a possible connection
(D) To explain a result
20. (A) Students who studied music had worse
grades.
(B) Students who studied music had better
grades.
(C) Students with good grades did not like
to study music.
(D) There is no relationship between music
study and grades.
21. (A) He wants to show that he doesnt care
about economic backgrounds.
(B) He wants to show a bias toward certain
economic backgrounds.
(C) He thinks economic backgrounds have
an effect on grades.
(D) He thought that economic backgrounds
would have an effect on grades.

Track 46
10. (A) He studied very hard.
(B) He took a summer school class.
(C) He took a vacation.
(D) He finished his summer homework.
11. (A) She gives difficult exams.
(B) She does not give students enough
time.
(C) She makes students do a lot of work.
(D) She is not a good teacher.
12. (A) He heard about her through a friend.
(B) He read that her students had to study
during the summer.
(C) He was told that she gave too much
homework to students.
(D) He was a student of hers once before.
13. (A) He is worried about her low grades.
(B) He wants to help her with her
homework.
(C) He has not seen her for a long time.
(D) He wants to talk with her about the
final exam.
14. (A) She failed it.
(B) She scored 20%.
(C) She got a C.
(D) She did not complete it.

15. (A) He says she should study harder for
the next test.
(B) He says she should ask for help.
(C) He says she should cheer up.
(D) He says she should do the homework
later.
1. Why do you think most American teachers are women?
2. What kinds of people become teachers in your country?
3. Does teaching deserve more respect than other professions?
4. What qualifications or characteristics should a good teacher have?
W
ho is teaching American students? Are most American teachers men or women? What
is the general educational level of these teachers? In the last few years, there has been
much research into these and other questions. Now there is a fairly clear picture of the
people who teach in Americas schools.
To begin with, 75% of all teachers in the United States are women. In addition, most American
teachers, both men and women, are in their forties, with an average age of forty-six. Out of all the races
in American society, these teachers are most likely to be white. There is a somewhat disproportional
number of minority teachers in comparison to their overall populations. For example, a survey
found that 9% of US teachers were African American, though the population of African Americans
is around 13%. Of course, America is a big place, so these teacher
averages would vary depending on locations, and there are probably
a variety of reasons why there arent more minority teachers.
The average American teacher has been teaching for fourteen
years, which indicates that, generally speaking, most teachers see
their job as a career, not just temporary work. This also suggests
that teachers are largely happy with their profession. A recent
study seems to confirm this, finding that two thirds said they
enjoyed their jobs.
As might be expected, teachers on average are more educated
than the general public, with sixteen years of formal education
as opposed to thirteen for ordinary people. Another perception
is that teachers in the US do not make much money. Though
many people might protest that teachers are underpaid, the
average income of American teachers comes to about
$43,000 a year, which is close to the average for all people
with bachelors degrees.
The Average American Teacher
Track 48
5
10
15
20
25
CULTURAL READING
36

Unit 3
Unit 4 At a Restaurant 37
A
B
Track 49
Making a reservation
Is Christmas booked up yet? Can I reserve a table for six? Id like to make a reservation.
1 2 3
Ordering a meal
Yes, Id like the salmon, please. What can I get for you? Do you have any specials?
1 2 3
Paying the bill
Heres my credit card. Ill pay with cash. Ill bring it right away.
At a Restaurant
FUNCTIONS
04
2
Today theres
our buffalo
burger.
1 2 3
_ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _
________
___________
________
_ _ _ _ _ _ _
_ _ _ _ _ _ _ _
_ _ _ _ _
Are you ready
to order?
Could we
have our
bill?
____________
_________
Could I have the
steak and eggs?
___________
________
Thatll be
$35.40.
__________
______ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _
Will that
be cash or
credit?
_ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _
Im sorry,
were all
booked up.
No, that
day is still
open.
________
__________
_______
For how
many?
I have a reservation for two.
Track 50
A

B
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
C
Waitress Welcome to China Cafe. (1) ___________________?
Dalton No, I have a reservation for two. It should (2) ________________________________.
Waitress Would you like something to drink while you wait for your friend?
Dalton Ill just have water, please. Oh, wait, actually hot tea (3) ___________________.
<some time passes>
Milly Hi, Dalton, sorry Im late.
Dalton Thats OK. Im glad you made it. The food here looks good.
Waitress Are you ready to order now?
Dalton Sure. Do you have any specials?
Waitress Yes. Today theres Peking duck and birds nest soup.
Dalton OK, (4) ________________________________.
Waitress And for you, maam?
Milly Could I have the spicy tofu?
Waitress Of course. Is there anything else?
Dalton Um, well, can I pay with a check?
Waitress Im sorry, sir, (5) ________________________________ or credit.
Milly Dont worry, Dalton, Ill use my credit card.
D

1. The woman will bring drinks first. T F
2. The man is deciding what to order. T F
MODEL DIALOG
38

Unit 4
SHORT DIALOGS
I Id like to make a reservation.
Track 51
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B

Receptionist Hello, this is Sushi Heaven. How can I help you?
Sandra Hi, Id like to make a reservation at 8:00.
Receptionist (1) ___________________ people?
Sandra Four.
Receptionist And under what name?
Sandra Sandra Kim.
Receptionist Do you have any special preferences?
Sandra (2) __________________________________ in a quiet spot, if thats feasible.
Receptionist No problem. Well see you at 8:00.
Sandra Thanks very much.
C
II Do you have any specials?
Track 52
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)

B
Waitress Hi, there. What can I get for you?
Arnold Hmm. Do you have any specials?
Waitress Today weve got meatloaf, a vegetable plate, and our famous fishburger.
Arnold Um, is there (1) ___________________ youd recommend?
Waitress Well, what kind of meat do you like?
Arnold Chicken is good.
Waitress OK then, I recommend the chicken pie. Its really delicious.
Arnold Sounds good. (2) ___________________, please.
Waitress All right, one chicken pie. Can I get you anything else?
Arnold Could I have (3) ___________________ of vegetables?
Waitress Sure. Ill have those out shortly.
Arnold Thank you.
C
PAIR WORK
III Could we have our bill, please?
Track 53
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B
Paolo That was delicious. Are you ready to go?
Ruthie Sure. (1) ___________________________. Why dont you ask the waitress there?
Paolo Excuse me, could we have our bill, please?
Waitress Yes, Ill bring it right away.
Paolo Uh-oh. I didnt bring (2) ___________________. Sorry.
Ruthie Are you kidding? OK, Ill pay again, as usual.
Paolo No, thats OK. Ill just use my card.
Waitress Heres your bill. Ill take it whenever youre ready.
Paolo Can I pay with credit cards?
Waitress Of course, (3) ___________________ major cards.
Paolo Great. Heres my credit card.
Ruthie Thanks for paying, Paolo.
C
A Are you ready to order?
B What do you recommend?
A Our __________ is really delicious.
B What are your specials?
A We have __________, __________, and __________.
B OK, Ill have the __________.
A Itll be out shortly.
<some time passes>
A How was your __________?
B It was __________.
A Are you ready for your bill?
B Sure.
A Here it is. Thatll be __________.
B Can I pay with __________?
A Im sorry, we only accept __________.
B OK, Ill pay with __________.
40

Unit 4
B
Track 55
1. fan fun 5. cap cup
2. bat but 6. hat hut
3. batter butter 7. pack puck
4. match much 8. track truck
C

D
Track 56
1. Sunny thought the reporter was fun to be with.
2. Honeys husband is my cousin.
3. Dawn likes Honeys company much better than Anns.
4. Russ lost the ball Paul had bought at the airport.
5. My boss is dumb and uninteresting.
A
pair of words.
Track 54
PRONUNCIATION
fan / fun cap / cup
bat / but hat / hut
batter / butter pack / puck
pack
puck
/
[ ]
[ ]
1
Yes / No, I . . .
1. ___________________________________________________
___________________________________________________
2. ___________________________________________________
___________________________________________________
3. ___________________________________________________
___________________________________________________
4. ___________________________________________________
___________________________________________________
5. ___________________________________________________
___________________________________________________
Track 58
WRITTEN RESPONSES
ORAL RESPONSES
Track 57
5
Yes / No, . . .
2
Ill . . .
5
4
Id like . . .
42

Unit 4

3
Ill have the
tomato soup.
What can I
get you?
3
Yes, its . . .
The vegetable
spaghetti.
What are you
having?
Track 59
LISTENING QUIZ
1. (A) (B)
2. (A) Two large regular coffees (B) Two regular coffees with milk and sugar
(C) Two medium coffees with sugar (D) Two large regular coffees with milk
3. (A) 8:00 (B) 7:30
(C) 8:30 (D) 15 minutes
4. (A) They were late. (B) They did not make a reservation.
(C) Their reservation was lost. (D) The restaurant is very popular.
5. (A) The food is very delicious. (B) The restaurant charges $1.50 extra.
(C) He did not bring enough money. (D) The bill is more than he expected.
6. (A) With a credit card (B) With cash
(C) With a check (D) With a gift card
7. (A) Most of the time when service is provided (B) Only when service is poor
(C) When service is very good (D) Never
8.

(A) (C) (B)
75%
35%
40%
40%
15%
50%
20%
5%
20%
Tips of 20% or higher Tips of 10% or lower Tips of 15%
Percentage of tips given at restaurants
Track 61
4. (A) (B) (C)
5. (A) (B) (C)
6. (A) (B) (C)
7. (A) (B) (C)
8. (A) (B) (C)
9. (A) (B) (C)
Track 60
1.
(A) (B) (C) (D)
2.
(A) (B) (C) (D)
3.
(A) (B) (C) (D)
LISTENING TEST
44

Unit 4

Track 63
16. (A) To order supplies
(B) To make a reservation
(C) To change a reservation
(D) To make a complaint
17. (A) Four
(B) Five
(C) Six
(D) Seven
18. (A) Call back later to get the options for
birthdays
(B) Call again to give more details
(C) Wait until the restaurant calls him back
(D) Write down the reservation information
on his calendar
19. (A) Expensive food
(B) Comfortable seats
(C) Interesting customers
(D) Unusual interior design
20. (A) To spend time
(B) To relieve stress
(C) To enjoy unusual food
(D) To save money
21. (A) By displaying strange interior designs
(B) By playing creative and unusual music
(C) By offering food cheaply and quickly
(D) By making you feel like a traveler

Track 62
10. (A) The specials do not look good.
(B) They are expensive.
(C) They are low quality.
(D) They are bad for her diet.
11. (A) With a credit card
(B) With cash
(C) With a check
(D) No intention to pay
12. (A) So the man can buy one of the specials
(B) So the woman doesnt have to diet
(C) So the man can show hes got money
(D) So the woman can order what she
wants
13. (A) A tomato salad
(B) A bowl of tomato soup
(C) A salad with no tomatoes
(D) A regular salad
14. (A) No tomatoes
(B) Extra tomatoes
(C) An extra large salad
(D) An extra salad

15. (A) She probably didnt look at the picture
well enough.
(B) Every restaurants house salad is
different.
(C) The waiter was rushing through the
order.
(D) She forgot what was in the salad since
the last time.
Making Reservations

Track 64
CULTURAL READING
46

Unit 4
1. How common is it in your country to make reservations for restaurants?
2. Do you like to spend time enjoying a meal at a restaurant, or do you like to eat up and leave as soon
as possible?
3. Can restaurants be romantic, or are they simply places to eat?
4. Are there kinds of food that taste better at restaurants than they are made at home?
I
n the United States, if you want to go to a restaurant, you usually do not have to make a
reservation. Most restaurants are rarely full, so it is perfectly acceptable to just go.
If a restaurant is full when you arrive, you can simply wait a short time until a table
becomes available. At regular restaurants, the only times reservations are necessary are
special occasions such as New Years Eve.
For certain kinds of restaurants, it is always necessary to make reservations.
This can be for several reasons. Some restaurants may serve special or very
sophisticated food that can only be prepared for a specified number of people
or that takes longer than usual to prepare. This means that the number of
people coming has to be known exactly. Some other restaurants are simply
very popular. Since so many people want to go there, reservations are the
only way to ensure that a table will be available. For some very popular or
elite restaurants, reservations must sometimes be made more than a month
in advance.
When making a reservation, you should say how many people are
coming, specify the time, and provide a name. It is important to be on
time for reservations. Being late or not coming at all can upset a restaurants
schedule, and other people who made reservations may be
inconvenienced. Therefore, it is always good
practice to inform a restaurant if
you are going to be late or have
to cancel your reservation.
5
10
15
20
Unit 5 At the Mall 47
A
B
Track 65

Finding what you need
that guy is backing out. We are here. Theyre over there.
1 2 3
Talking with a clerk
how much is this? Youve come to the right place. Im just looking.
1 2 3
Talking with a friend
Look at this. youd look good in them. What do you think?
1 2
At the Mall
FUNCTIONS
05
2
Im looking for a
video camera.
_ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _
May I help
you?
Yes, ________
___________
____________
_________
Excuse me,
_________
______
__________
______ By the
TV section.
No, ________
__________
Im looking for
a new belt.
Hey, Rachel!
___________
Do you see a
parking space?
3
Now, wheres
the furniture
store?
Lets see.
____________
__________
Hmm, Ill go
check.
Do these seem
too plain?
ur answers
T
Wow, that
album is really
hard to find!
__________
_______
Id choose the
funny one.
What are you looking for?
Track 66
A

B
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
C
Paul What are you looking for?
Jen Im trying to find a (1) _____________________ for winter.
Paul OK. (2) _____________________. This ones popular.
Jen I dont like that color.
Paul (3) _____________________ this?
Jen I dont like the material.
Paul What about that one over there?
Jen That might be all right. How much is it?
Paul Its $85.99.
Jen Thats (4) ___________________.
Paul How much did you plan to spend?
Jen (5) ___________________ forty-five dollars.
Paul Maybe we should try another store.
Jen Good idea.
D

1. The woman is going to see a movie. T F
2. The man is buying a sweater. T F
MODEL DIALOG
48

Unit 5
SHORT DIALOGS
I How about these gloves?
Track 67
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B

Clerk Is there anything I can do for you?
Customer Yes, Im (1) ________________ a present for my mother.
Clerk How about these gloves?
Customer They (2) ________________. How much are they?
Clerk Theyre thirty-five dollars.
Customer Hmm. Do you have any cheaper ones?
Clerk Yes, these gloves are twenty dollars.
Customer Ill take these beige ones.
Clerk Shall I wrap them for you?
Customer Yes, please! That would be great, thanks.
Clerk No problem, sir. Ill be right back.
C
II May I help you?
Track 68
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)

B
Clerk May I help you?
Customer Yes. Im looking for a blouse.
Clerk What size, please?
Customer (1) ____________, I think.
Clerk What color are you looking for?
Customer Green or dark green.
Clerk Heres a green one.
Customer (2) ________________________?
Clerk Certainly. The dressing room is (3) _________________________________.
C
PAIR WORK
III Do you like my new coat?
Track 69
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B
Melissa Do you like my new coat, Pia?
Pia It looks terrific! It makes you look like a movie star.
Melissa Really? Im glad you (1) ________________.
Pia How much was it? It looks really expensive.
Melissa Eighty dollars.
Pia Thats a decent price.
Melissa Yeah, there was (2) ________________ on all their fall coats.
Pia Where did you (3) _____________?
Melissa At Central Department Store.
Pia I like to shop there, too. Is the sale still on?
Melissa I dont know, but probably.
C
A May I help you?
B Yes, Im looking for ___________________.
A Over here. What color would you like?
B ___________________.
A What size do you wear?
B ___________________.
A How about this one?
B ___________________. How much is it?
A Its ___________________.
B Do you have anything cheaper?
A We have this one. It costs ___________________.
B May I try it on?
A Certainly. The dressing rooms ___________________.
B ___________________.
50

Unit 5
B
Track 71
1. saw sew 5. want wont
2. caught coat 6. bought boat
3. hall hole 7. ball bowl
4. law low 8. raw row
C

D
Track 72
1. Hello. This is Joan.
2. Oh no! Open the window over there.
3. Sew the yellow coat, Paul.
4. Show the reporter the hole across the airport.
5. Joe thought there was no snow in October, though.
A
pair of words.
Track 70
saw / sew want / wont
caught / coat bought / boat
hall / hole ball / bowl
PRONUNCIATION
ball
bowl
/ ou
[ ]
[ ou ]
5
Yes / No, . . .
1. ___________________________________________________
___________________________________________________
2. ___________________________________________________
___________________________________________________
3. ___________________________________________________
___________________________________________________
4. ___________________________________________________
___________________________________________________
5. ___________________________________________________
___________________________________________________
Track 74
WRITTEN RESPONSES
ORAL RESPONSES
Track 73
1
No, thanks. . . .
3
I usually . . .
2
Yes / No, . . .
I
4
It was . . .
52

Unit 5
It looks
cute.
What color
should I get?
Like my new
jacket?
You dont have a
white one. How
about this?
1. (A) (B)
2. (A) The jacket (B) The T-shirt
(C) The pants (D) The pants and T-shirt
3. (A) He doesnt like debt. (B) He likes to buy things late.
(C) He only has cash. (D) He thinks its inconvenient.
4. (A) Before March (B) Sometime during March
(C) At the end of March (D) After March
5. (A) He has many children. (B) He trusts the clerk.
(C) He doesnt like shopping. (D) His gift is for his wifes birthday.
6. (A) A womens clothing store (B) An accessory store
(C) A perfume store (D) A jewelry store
7. (A) Just TVs, CDs, and games (B) Everything with a sales label
(C) All TVs, CDs, and games (D) Everything in the store
8.
Track 75
LISTENING QUIZ

Games CDs TV and DVD players
Percentage of discount on marked products
(A)
60%
50%
40%
30%
20%
10%
0%
(B)
60%
50%
40%
30%
20%
10%
0%
(C)
60%
50%
40%
30%
20%
10%
0%
Track 77
4. (A) (B) (C)
5. (A) (B) (C)
6. (A) (B) (C)
7. (A) (B) (C)
8. (A) (B) (C)
9. (A) (B) (C)
Track 76
1.
(A) (B) (C) (D)
2.
(A) (B) (C) (D)
3.
(A) (B) (C) (D)
LISTENING TEST
54

Unit 5

Track 79
16. (A) To shop early
(B) To buy a game
(C) To have an adventure
(D) To buy a drink
17. (A) He thinks Internet shopping is easier.
(B) He was patient with the crowds.
(C) He is very wet.
(D) He is very sleepy.
18. (A) Someone stole his parking spot.
(B) He didnt have an umbrella.
(C) He broke his neck.
(D) The game store was crowded.
19. (A) A list of 300 items
(B) A search engine
(C) Categorized products
(D) Access to home-use products
20. (A) By ordering products online
(B) By ordering products from the catalog
(C) By ordering products from your desk
(D) By walking into an outlet store
21. (A) Fourth and San Mateo
(B) Santa Fe
(C) St. Francis
(D) Albuquerque

Track 78
10. (A) She cant remember the colors of her
bathroom.
(B) She doesnt know much about towels.
(C) She cares a lot about interior design.
(D) She hasnt eaten breakfast.
11. (A) He likes coffee.
(B) He is hungry.
(C) He doesnt care about bathrooms.
(D) There are too many choices.
12. (A) 9:00 a.m.
(B) 10:30 a.m.
(C) Just before noon
(D) Just after noon
13. (A) He didnt know they had accomplished
everything.
(B) He didnt know they would have a good
time.
(C) He didnt expect his wife to want to see
a movie.
(D) He didnt expect to finish so much so
soon.
14. (A) A Humphrey Patter book
(B) Suitcases
(C) Winter coats
(D) A couch

15. (A) First to the bookstore and then the
coffee shop
(B) First to the bookstore and the movie
theater
(C) First to the theater and then the coffee
shop
(D) First to the coffee shop and then the
theater
1. What are the three types of stores?
2. If you are on a tight budget, which stores would you patronize?
3. What are some differences between malls and flea markets?
4. What types of stores are there in your country?
Which stores do you prefer to shop in?
T
here are many different types of shops in the United States; they can be divided into three
price ranges: inexpensive, middle, and expensive.
Inexpensive shops cater to the general public, and they include some store chains,
thrift stores, and flea markets. Some store chains, such as Kmart, offer goods at low prices. Thrift
stores, or second-hand shops, are generally cheaper than the store chains, but they have a much
smaller selection of goods. Second-hand shops offer items that have been previously owned or used
and are being resold. The prices in these stores may be negotiable, unlike in the store chains. Flea
markets are a collection of independent vendors who sell their wares in a designated area. The
vendors usually rent space in a warehouse or parking lot for a certain number of days or hours.
The goods at flea markets may be new or used, and the prices are usually negotiable.
Middle-priced stores usually have higher quality goods, but they are also more expensive. Mid-
range shopping centers include stores like Target and Fashion Bug. Shopping malls are a collection of
stores, usually inside a certain building or enclosed area. Unlike the flea market, mall vendors are
usually affiliated with a company, and they rent their space on a yearly contractual basis. Prices in
malls are fixed.
Expensive stores are generally specialty stores. They are devoted to very high quality or
unique products. Some shopping malls fall into the expensive price range as well. As
with the malls, the prices in these stores are not negotiable, although the service
and the quality of the goods are generally superior to those of other
stores.
Whatever your goals or price range, you can
probably find whatever youre looking for if
you ask around. You might end up
having to drive for a while to
get there, but thats half the
fun of shopping expeditions.
Be sure to bring a friend!
Places to Shop

Track 80
5
10
15
20
25
CULTURAL READING
56

Unit 5
Unit 6 At the Airport 57
A
B
Track 81
Checking in
first class or coach? It looks like were early. Check it all the way through
1 2 3
Locating the gate
Its on the upper concourse. Lets check the board. Which gate do I go to?
1 2 3
Boarding the airplane
1 2 3
At the Airport
FUNCTIONS
06
No problem,
sir.
One round-trip
ticket to Milan,
please.
____________
____________,
please.
OK. Will that be
_____________
__________
Its right here
on your ticket,
sir.
Here it is.
___________
__________
______
_______________
____________ Lets
come back after
coffee.
Sorry, I dont.
___________
______
Do you know
which gate flight
319 is arriving at?
_
Where are the
ticket agents?
Can you help
me, please?
Were looking
for gate D-13.
3
_ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _
Please ____
______________
______________
______________
Thank you.
Have your boarding pass ready. youre in row 11, seat C.
stow carry-on bags in the overhead compartments.
Li t t th di l
Flight 683 to
Berlin is now boarding
at gate 7.
___________________
______________
Yes,
___________
________
Which flight was it again?
Track 82
A

B
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
C
Dan Hello.
Pam Hi, Dan. This is Pam, and Im at the airport. Um, I cant find the gate that Cameron
and Mandy are arriving at.
Dan Did you check the arrivals board?
Pam Im (1) ________________________ now, but I dont see their flight listed. Which
flight was it again?
Dan Lets see . . . its (2) ___________________ from Singapore.
Pam Six-one-nine. Oh, there it is, gate N-6. Man, thats on the (3) ____________________.
Im on the lower one now.
Dan They wont need to go to baggage claim because they checked their luggage through.
Theyll just have a couple of (4) ___________________.
Pam They arrive at nine oclock. Oh no! Thats in ten minutes. Ive got to run to the upper
concourse! Hey, do you know if they are flying first class or coach?
Dan (5) ___________________.
Pam Then theyll be some of the first people out of the plane. Ive got to go. Thanks, Dan.
D

1. The woman is boarding the airplane. T F
2. The woman is looking for a gate. T F
MODEL DIALOG
58

Unit 6
SHORT DIALOGS
I Id like a first class ticket.
Track 83
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B

Travel Agent Can I help you?
Customer Yes, Id like a first class ticket to Mazatlan, please.
Travel Agent OK. Will that be (1) ___________________ or one way?
Customer Round trip, leaving today.
Travel Agent And when would you like to return?
Customer On the 19
th
.
Travel Agent All right. I can get you a non-stop or one with a two-hour layover in Mexico City.
Customer The layover is OK. But I need my luggage (2) ___________________ to Mazatlan.
Travel Agent No problem, sir. All right. Youre booked on flight 910 to Mazatlan International
Airport. It departs from gate A-6 at 9:15 p.m. Your return flight is 9 a.m. the 19
th
.
C
II The flights been delayed.
Track 84
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)

B
Mara OK. Here are the departures. Whats our flight number again?
Max Its MZ909. The (1) ___________________ says it leaves from gate B-12.
Mara Lets see, MZ909, gate B-12. There it is. Oh no! The flights been delayed. It wont
leave until 9:19! And the gates been changed to M-9.
Max Nine-nineteen! Thats three hours from now! What are we going to do for three hours?
Mara Well just relax, I guess. Our luggage is checked through. Maybe we can stash our
carry-ons in a locker. That way we wont have to haul them around with us.
Max Good idea. I guess we can get dinner here, then read or watch TV. Did it say why the
(2) ___________________?
Mara Yeah, its due to bad weather in Denver. Our planes late leaving that airport, so itll
be late getting here.
C
PAIR WORK
III You could fly stand-by.
Track 85
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B
Agent How can I help you?
Client I need a (1) __________________________ today.
Agent Im sorry, maam. All flights to Hong Kong are full today.
But you could (2) ___________________.
Client Stand-by? Whats that?
Agent Sometimes people dont show up for their flight, or they change their flight.
When this happens, seats become available at the last minute.
Client And then these seats go to the stand-by passengers?
Agent Yes. Theres no guarantee (3) ___________________, though.
Client What if I dont?
Agent I could book you a flight tomorrow. Do you need a round trip?
Client No, only one way.
C
A Id like to ___________________ to Singapore.
B Would you like first ___________________ or
___________________?
A ___________________, please.
B All right. Is that ___________________ trip or
___________________?
A ___________________. Could I check
___________________, please?
B Certainly.
60

Unit 6
B
Track 87
1. van ban 5. vest best
2. vain bane 6. valet ballet
3. valid ballad 7. very berry
4. vote boat 8. vet bet
C

D
Track 88
1. The ballet dancers on the train were very vain.
2. Take your dog to a valid vet in your van.
3. The ban on vests worked best in the suburbs.
4. Give the valet a fiver and hell do a ballet on the spot.
5. The Ballad of Berries was my favorite.
A
pair of words.
Track 86
PRONUNCIATION
van / ban vest / best
vain / bane valet / ballet
valid / ballad very / berry
ballet
v / b
valet
[ v ]
Voiced
[ b ]
Voiced
1. ___________________________________________________
___________________________________________________
2. ___________________________________________________
___________________________________________________
3. ___________________________________________________
___________________________________________________
4. ___________________________________________________
___________________________________________________
5. ___________________________________________________
___________________________________________________
Track 90
WRITTEN RESPONSES
ORAL RESPONSES
Track 89
1
Youre in . . .
5
Why dont
you . . .
3
Its on . . .
2
Please have . . .
5
4
Id like . . .
Ill go ask that
guy.
62

Unit 6
Would you like
a one-way ticket
or round trip?
Are you sure our
gate is down
there?
Id like a
round-trip ticket,
please.
1. (A) (B)
2. (A) It is raining. (B) The airport is too crowded.
(C) There is a wing problem. (D) The connecting flight is late.
3. (A) Its on the upper concourse. (B) Its on the lower concourse.
(C) Its on the middle concourse. (D) Its in the main terminal.
4. (A) Row 20, seat N (B) Row N, seat 9
(C) Row 20, seat M (D) Row M, seat 9
5. (A) He wanted a round-trip ticket. (B) He waited at the airport for three hours.
(C) He boarded the airplane. (D) There was a problem with a wing.
6. (A) At the arrival gate (B) At the departure gate
(C) In a movie theater (D) On a bus
7. (A) The percentage of on-time arrivals is at an all-time high.
(B) About one in every four US flights is delayed.
(C) The problem he mentions will soon get better.
(D) Flight delays have little effect on his business.
8.
Track 91
Last year This year
Percentage of on-time arrivals
LISTENING QUIZ

(A)
25
20
15
10
5
0
(B)
25
20
15
10
5
0
(C)
74
72
70
68
66
64
Track 93
4. (A) (B) (C)
5. (A) (B) (C)
6. (A) (B) (C)
7. (A) (B) (C)
8. (A) (B) (C)
9. (A) (B) (C)
Track 92
1.
(A) (B) (C) (D)
2.
(A) (B) (C) (D)
3.
(A) (B) (C) (D)
LISTENING TEST
64

Unit 6

Track 95
16. (A) At the security checkpoint
(B) On an airplane
(C) At the departure gate
(D) Over the general airport intercom
17. (A) To advise passengers about carry-on
restrictions
(B) To remind passengers to be careful
with smoke detectors
(C) To inform passengers of a special offer
(D) To tell passengers not to hurry

18. (A) People traveling to Salt Lake City
(B) Passengers with young children
(C) Economy class ticket holders
(D) Medical staff
19. (A) Airplane pilot
(B) University professor
(C) Businessman
(D) Travel writer
20. (A) To fly hundreds of flights
(B) To get someone to and from the airport
(C) To tell you the best time to go to the
airport
(D) To compare non-stop and layover
flights

21. (A) Packing a suitcase
(B) Overcoming the fear of flying
(C) Getting an airplane seat
(D) Avoiding flight delays

Track 94
10. (A) Hes checking his baggage.
(B) Hes booking a ticket.
(C) Hes boarding an airplane.
(D) Hes checking the departures board.
11. (A) First class
(B) Coach
(C) Stand-by
(D) Round trip
12. (A) They will still be at the departure point
when he arrives.
(B) They will be waiting at the Panama
airport.
(C) They will be held by the ticket agent if
the man cant get a flight.
(D) They will be checked through to first
class.
13. (A) At the departures board
(B) At the check-in counter
(C) In an airplane
(D) At a gate
14. (A) Neighbors
(B) Strangers
(C) Siblings
(D) Friends

15. (A) He is excited.
(B) She asked him about it.
(C) She talked about first class first.
(D) He hoped to be sitting near her.
1. What is the busiest airport in your country? Why is it so busy?
2. Does your country use a hub system for its airports?
Or can people fly non-stop between most of your cities?
3. What are some types of jobs that are needed at airports?
4. How can airports help generate money for a city and a country?
A
tlanta is the 35
th
largest city in the United States. Its airport, however, is the busiest in the
world. In a typical year, almost 85 million passengers will pass through the airport, and
about 980,000 flights will take off and land. The airport is like a small city. It has more
than 200 shops and restaurants, and employs more than 55,000 people. There are 180 gates and
six concourses. Passengers can travel between concourses on the worlds largest automatic people
mover. This is like a moving sidewalk, on which people stand still while the sidewalk moves them
along. The airport people mover carries more than 60 million passengers each year.
Physically, the Atlanta airport is the third largest in the world, occupying about six million
square feet. Although the airport has many international flights, most of its business comes from
people traveling within the United States. Delta Air Lines uses Atlanta as its main hub. This means
that people flying to other American cities stop in Atlanta first. Then they transfer to connecting
flights. The Atlanta airport has more non-stop flights to more
places than any other airline hub. From Atlanta, passengers
can fly non-stop to more than 240 different destinations,
including 72 cities in 45 countries.
The Atlanta airport has five runways. It is one of
only a few airports at which three planes can land
at the same time. The airport generates more
than $6 billion a year for the state of
Georgia, and almost $20 billion a year for
the southeast region of America.
The Busiest Airport

Track 96
5
10
15
20
CULTURAL READING
66

Unit 6
Unit 7 On the Bus or Train 67
A
B
Track 97
Understanding the schedule
Just three stops. Is this an express? It runs on the half hour.
1 2 3
Locating the station
Where can I catch the 305 bus? Im trying to find Jackson Street Station. Whats the nearest station?
1 2
Boarding and paying the fare
we only accept coins. Ill pay for you. Insert your ticket in the slot.
1 2
On the Bus or Train
FUNCTIONS
07
How does
this work?
2
At the corner
of Fifth and
Pike.
____________
_____________
__________
_____________
__________
How often
does the Silver
Streak leave for
Portland?
Excuse me.
________________
______________
_____________
2
Lets see.
__________
________
______
__________
____________
It will come out
the other end.
T k
Sorry, but
____________
_________
_______
_________
____________
I need to get
home fast.
__
How many
stops does it
take to get to
Fifth Street?
Sorry, its
local. It stops
often.
Oh no, all I
have are dollar
bills.
3
3
Its two blocks
down, next to
the park.
____________
_____________
__________
Thatd be
Glenview Station.
Over there.
Oh, I dont have
exact change.
_ _ _ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _
It runs every hour on the hour.
Track 98
A

B
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
C
Ms. Little Hmm . . . Excuse me, does this bus go to Bracken Street?
Jude Yes, I think it does.
Ms. Little Oh good. And when does it come?
Jude It (1) ________________________. The next one should be here in, oh, about fifteen
minutes.
Ms. Little Thank you. Once I get to Bracken, I need to take the (2) ___________________ to
Threshers Corner. Do you know where to catch that?
Jude Yeah, you can (3) ___________________ at the corner of Bracken and Slater. It
runs every hour on the hour.
Ms. Little Thank you. Oh, here it comes.
<bus door opens>
Ms. Little (4) ________________________________?
Bus Driver Seventy-five cents, maam. Im sorry, we only accept coins.
Ms. Little Oh, drat! Im afraid all I have is (5) ___________________.
Jude Here, I can change that for you.
Ms. Little Thank you so much.
Jude Not at all. Have a good trip.
D

1. The woman is waiting for a subway train. T F
2. The woman is waiting for the bus. T F
MODEL DIALOG
68

Unit 7
SHORT DIALOGS
I Is this seat taken?
Track 99
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B

Julia Excuse me, (1) ________________________?
Passenger 1 Yes, Im afraid it is. I think the seat back there is empty.
Julia Thank you. Excuse me, sir, is this seat taken?
Passenger 2 No, please sit down.
Julia Thank you.
Passenger 2 Its crowded today, isnt it?
Julia It sure is! This is the first time Ive gotten to sit down all day.
Passenger 2 Where are you going to?
Julia The Sprite Center. How about you?
Passenger 2 Prince Place.
Julia Is this an express?
Passenger 2 Nope, (2) ___________________. Youll have lots of time to relax and enjoy the ride.
C
II Where can we transfer to the green line?
Track 100
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)

B
Mr. Fisk OK, were at Blackstone Station now. Where do we want to get off?
Mrs. Fisk Um, Cricket Street Station.
Mr. Fisk So, uh, yes, here we are. Blackstone is on the red line. We take the red line to, er,
Standers Street. Then we need (1) ___________________ to the yellow line.
Mrs. Fisk But Cricket Street is on the green line. Where can we transfer to the green line?
Mr. Fisk We take the yellow line for three stops. Thats, uh, Quest Stadium. We can transfer
to the green line there.
Mrs. Fisk Then we ride the green line (2) ___________________ to Cricket Street.
Mr. Fisk Right. Weve got it!
C
PAIR WORK
III How many stops are on this route?
Track 101
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B
Visitor (1) ___________________ the 212 bus here?
Citizen Yes, you can. Where are you going?
Visitor Twelfth Street.
Citizen Twelfth . . . Thats six more stops.
Visitor Six stops! How many stops are (2) ___________________?
Citizen Theyre twenty.
Visitor Does this bus stop at every one?
Citizen Yes, maam. Its a local.
Visitor Is there an express?
Citizen Yeah. It runs at the (3) ___________________ of each hour.
Visitor Do you have the time?
Citizen Yes. Its 12:15. Here comes the local. The express will be here at 12:30.
Visitor Thank you. I think Ill wait for the express.
C
A Excuse me. Im ___________________.
B Its ___________________.
A Thank you.
B ___________________.
A Oh! And where can ___________________?
B On ___________________.
A How often ___________________?
B It runs ___________________.
70

Unit 7
It runs on the
half hour.
How often
does it run?
B
Track 103
1. wrong rung 5. song sung
2. honk hunk 6. bonk bunk
3. long lung 7. tong tongue
4. clonk clunk 8. strong strung
C

D
Track 104
1. The young monk had got out of his bunk and rung the bells
before eight.
2. Clunk! went a shoe. Clonk! went the other shoe.
3. The gung-ho marine put the gunk in with the junk.
4. King Kong slung his arm around the Hong Kong Kung Fu
Tower.
5. The donkey honked a song at the monkey for too long.
A
pair of words.
Track 102
wrong / rung song / sung
honk / hunk bonk / bunk
long / lung tong / tongue
PRONUNCIATION
rung
wrong
/
[ ] [ ]
ORAL RESPONSES
Track 105
1
On . . .
3
It runs . . .
5
At . . .
2
Its . . .
4
Insert . . .
1. ___________________________________________________
___________________________________________________
2. ___________________________________________________
___________________________________________________
3. ___________________________________________________
___________________________________________________
4. ___________________________________________________
___________________________________________________
5. ___________________________________________________
___________________________________________________
Track 106
WRITTEN RESPONSES
72

Unit 7
How often
does this bus
run?
At Twelfth
Street Station.
Where can I
transfer to the
blue line?
2

It runs at the
top and bottom
of each hour.
1. (A) (B)
2. (A) Shes going to go home to sleep. (B) Shes going to shop for a present.
(C) Shes going to work. (D) Shes going to meet a date.
3. (A) Its too crowded. (B) The machine doesnt work.
(C) It is dirty. (D) The trains are too slow.
4. (A) They will transfer from the yellow line to the red line.
(B) They will transfer from the red line to the yellow line.
(C) They will ride the yellow line for four stops.
(D) They will ride the red line straight to their station.
5. (A) They are waiting for a subway train. (B) They are riding a bus.
(C) They are looking at a bus schedule. (D) They are boarding a train.
6. (A) Where Spring Street is (B) How many stops the 212 makes
(C) How to get to Blackberry Place (D) How often the 313 runs
7. (A) Buses (B) Private vehicles
(C) Subway trains (D) Taxis and light rail
8.
Track 107
LISTENING QUIZ

Others Subway Bus
Percentage of parents who use public transportation
(C)
70
60
50
40
30
20
10
0
(B)
70
60
50
40
30
20
10
0
(A)
70
60
50
40
30
20
10
0
Track 109
4. (A) (B) (C)
5. (A) (B) (C)
6. (A) (B) (C)
7. (A) (B) (C)
8. (A) (B) (C)
9. (A) (B) (C)
Track 108
1.
(A) (B) (C) (D)
2.
(A) (B) (C) (D)
3.
(A) (B) (C) (D)
LISTENING TEST
74

Unit 7

Track 111
16. (A) Bad weather conditions at Oxbury
(B) A train crashed into a car at Oxbury
(C) A strike by union members at Oxbury
(D) All trains at Oxbury being rescheduled
17. (A) All travelers who will suffer due to the
delay
(B) Travelers with flights leaving Heathrow
Airport soon
(C) All travelers headed for Heathrow
Airport
(D) Rail-pass holders
18. (A) At Heathrow
(B) Through the mail
(C) At the tracks
(D) At the ticket office
19. (A) A high-speed bullet train
(B) A new career
(C) Better public transportation
(D) A smaller car

20. (A) His family is poor.
(B) He is a white-collar worker.
(C) He has a large family.
(D) He is a blue-collar worker.
21. (A) Listening to music
(B) Reading the paper
(C) Taking a nap
(D) Drinking coffee

Track 110
10. (A) Strong Island
(B) Sweepstakes Park
(C) Queen Street Station
(D) Sailboat Street

11. (A) Every fifteen minutes
(B) Every thirty minutes
(C) Every forty-five minutes
(D) Every hour
12. (A) Take the Strong Island Express to
Sailboat Street.
(B) Take the yellow line to Queen Street
Station.
(C) Take the green line to the yellow line.
(D) Take the Strong Island Express to
Strong Island.
13. (A) At a bus stop
(B) On a bus
(C) In a subway station
(D) On a subway train
14. (A) Bustrainairplane
(B) Traintaxilight rail
(C) Trainlight railbus
(D) Bustrainlight rail

15. (A) She has to transfer at Slingerland
Station, too.
(B) She wants to see Prayton.
(C) She is on her way home.
(D) She is commuting to work.
CULTURAL READING
76

Unit 7
1. How do people usually get to work in your city?
2. Which kinds of public transportation does your city have?
Which do you like best?
3. What are some ways you can think of that would increase the
use of public transportation and decrease the use of cars?
4. What did you learn about New York from the cultural reading?
B
esides being the largest and most famous American city, New York bears another important
distinction. It is the mass-transit capital of the United States. More people use public
transportation in New York than in any other US city. In fact, more than half of all New
York households do not even own a car. Instead, they get around town via the subway, bus, taxi,
commuter railand even an aerial tramway.
Most New Yorkers ride on some sort of railroad track. It is estimated that about two-thirds
of all Americans who ride rails live in New York or its suburbs. The city boasts the worlds largest
subway system, with more than 650 miles of tracks and twenty-six different subway lines. Each
weekday, almost five million people commute to work on the subway, and residents rely on it so
much that it operates all day and night. New York also has an extensive system of above-ground
trains. These provide links to three major airports, the neighboring states of New Jersey and
Connecticut, and other major cities along the East Coast of the United States. The train tracks
converge at Penn Station and Grand Central Terminal, the two busiest train stations in the United
States.
In addition to trains, New York has almost 6,000 buses, which carry about two million riders
a day. The city has Americas largest number of clean air buses, which use fuels such as diesel and
natural gas. Some New Yorkers take a unique commute to work: they ride in a
tram car high above the East River. With such a variety of public transportation
options available, it should come as no surprise that most New
Yorkers dont buy cars.
The Mass-Transit Capital

Track 112
5
10
15
20
Unit 8 In a Hotel 77
A
B
Track 113
Making reservations
Yes, I did. What time, sir? Sorry, were all booked up.
1 2 3
Checking in
Put it on my card. Could we get some help with these? Yes, we do.
1 2
Checking out
What does the bill include? Is there a shuttle to the airport? By twelve oclock.
1 2 3
In a Hotel
FUNCTIONS
08
Tax and
service
charge.
Id like to make
a reservation
for the eighth.
_______
____
_______
_______
Do you have
a double room
available?
Will that be
cash or credit?
_ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _
_ _ _ _ _ _ _
_ _ _ _
Did you make
a reservation?
_______
_________
______
By what
time should
I check out?
Theres one
every fifteen
minutes.
_________
___________
________
Do you have
any rooms
for this
weekend?
All right.
_________
____
3
Sure, Id be
happy to.
_________
___________
________
__________
______
I can do that for you.
Track 114
A

B
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
C
James Id like to (1) ___________________.
Clerk Did you make a reservation?
James Yes, I did. My name is James Solomon.
Clerk Ive got it. Mr. Solomon, it says youll be staying (2) ___________________________.
James Thats correct. Sure hope Ill get a few hours to sightsee. Its my first time in Chicago.
Clerk Oh? Then welcome to Chicago, sir. We have a single room (3) ___________________
_________ for you.
James Super. Do I need to make a dinner reservation at the hotel restaurant?
Clerk I can do that for you. What time would you like to dine?
James How about 7:15?
Clerk No problem. Ill (4) ___________________________ for you for 7:15.
James Perfect. Make it a table for two. My associate will be joining me.
Clerk Certainly. Ill just need to see a credit card to verify your room.
James (5) ___________________.
Clerk Thats all. We hope youll enjoy your stay with us, Mr. Solomon.
D

MODEL DIALOG
78

Unit 8
1. The men are old friends. T F
2. The man in white is a bellboy. T F
SHORT DIALOGS
I Do you have a reservation?
Track 115
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B

Clerk Good evening. Do you (1) _____________________________?
Guest Yes, I do.
Clerk What name is it under?
Guest Party of Frank Richards.
Clerk (2) ___________________, please. Three nights?
Guest Yes. A deluxe suite, king size bed, non-smoking.
Clerk How will you (3) ___________________?
Guest Thatll be by credit card.
Clerk Alright. Your room is 312. Heres your key.
C
II Do you have a single room?
Track 116
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)

B
Guest Excuse me. Do you have a single room?
Clerk Yes, we do.
Guest (1) ___________________ it?
Clerk A single room is $35 a night.
Guest Does that include breakfast?
Clerk Yes, (2) ______________________________________.
Guest Ill take a single, then.
Clerk OK. Your room is (3) ___________________.
C
PAIR WORK
III Im locked out.
Track 117
A

1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B
Guest Excuse me. Can you help me?
Manager Sure. What is it?
Guest Im (1) ___________________.
Manager No problem at all. Ill have the bellboy let you in.
Guest Thanks. And by what time should I (2) ___________________?
Manager (3) _____________________________. Enjoy the rest of your stay.
Guest Thank you.
C
A Good evening.
B ___________________. Do you have single rooms available?
A Im sorry, ___________________.
B Do you have any double rooms?
A Yes, ___________________.
B How much is a double?
A ___________________.
B OK. Ill take ___________________. I am staying
___________________.
A How will you be paying?
B ___________________. Is breakfast included?
A ___________________.
B And what time is check-out?
A ___________________. Heres your room key.
B ___________________.
80

Unit 8
B
Track 119
1. hot height 5. fond find
2. cot kite 6. Tom time
3. not night 7. top type
4. odd Id 8. Don dine
C

D
Track 120
A
pair of words.
Track 118
hot / height fond / find
cot / kite Tom / time
not / night top / type
PRONUNCIATION
1. Ron wants to buy a bike in Hawaii tonight.
2. Friday is Dons library night.
3. Theres a pie in the sky.
4. Washing bottles is my job.
5. Mr. Block is popular in Washington.
/ i
top
type
[ ] [ i ]
1. ___________________________________________________
___________________________________________________
2. ___________________________________________________
___________________________________________________
3. ___________________________________________________
___________________________________________________
4. ___________________________________________________
___________________________________________________
5. ___________________________________________________
___________________________________________________
Track 122
WRITTEN RESPONSES
ORAL RESPONSES
Track 121
1
Id . . .
3
That would
be . . .
4
Ill . . .
2
Just a
moment . . .
82

Unit 8
Does your motel
have a pool?
At five
oclock.
5
I . . .
When does the
hotel restaurant
open?

No, Im sorry.
We dont.
(A)
60
50
40
30
20
10
0
(B)
60
50
40
30
20
10
0
(C)
60
50
40
30
20
10
0
Track 123
LISTENING QUIZ
1. (A) (B)
2. (A) A kind of food (B) A kind of candy
(C) A kind of collapsible bed (D) An ice machine
3. (A) In the lobby (B) In room 309
(C) In the restaurant (D) On the phone
4. (A) Hes not hungry yet. (B) Hes traveling on business.
(C) Hes in a hurry. (D) He likes Lamb Vindaloo.
5. (A) One (B) Three
(C) Two (D) Four
6. (A) 12:00 (B) 1:16
(C) 1:49 (D) 2:00
7. (A) A double room (B) Two free drinks
(C) Free Broadway tickets (D) Unlimited use of the spa
8.

Theater ticket price Total room price
Percentage of discount offered
Track 125
4. (A) (B) (C)
5. (A) (B) (C)
6. (A) (B) (C)
7. (A) (B) (C)
8. (A) (B) (C)
9. (A) (B) (C)
Track 124
1.
(A) (B) (C) (D)
2.
(A) (B) (C) (D)
3.
(A) (B) (C) (D)
LISTENING TEST
84

Unit 8

Track 127
16. (A) A secretary
(B) A company manager
(C) The company president
(D) A travel agent
17. (A) Brandi Finchs office
(B) Sierra Grande Hotel
(C) Geneva, Switzerland
(D) New York
18. (A) Prepaid by his company
(B) With his own cash
(C) The vice-presidents cash
(D) Brandi Finchs credit card
19. (A) He smelled smoke.
(B) It started raining.
(C) They lost his reservation.
(D) He got wet.
20. (A) Hes usually very lucky.
(B) He doesnt like cigarettes.
(C) He isnt easily upset.
(D) He was sick and went to the hospital.
21. (A) He forgot his passport somewhere.
(B) He eventually met his friend.
(C) He lost his souvenirs.
(D) He went sightseeing alone in the rain.

Track 126
10. (A) Texas
(B) Houston
(C) New Orleans
(D) Toronto
11. (A) A taxi
(B) The hotel
(C) The airport
(D) Her aunt
12. (A) For a reservation
(B) For a taxi
(C) For a double and a single room
(D) For non-smoking rooms
13. (A) Singles
(B) Doubles
(C) A suite of two singles
(D) A suite of two doubles
14. (A) The clerk asked him to.
(B) The clerk thinks the man is a problem.
(C) The clerk is sorry.
(D) The clerk wont take his checks.

15. (A) By check
(B) By cash
(C) By credit card
(D) By check card
1. Where do most people stay when they visit the United States?
2. Where do many business people stay when they visit the United States?
3. What are some differences between motels and hotels?
4. Where would you rather stay? At a friends house,
a hotel, or a motel? Why?
T
here are many places to stay in the United States when traveling or sightseeing.
Most people usually choose to stay with family or friends, since it is inexpensive
and safer. However, if you dont have any relations in the United States, there
are a few places where you can stay.
The most common place to stay is a hotel. Hotels are very popular among business
travelers, since they are very pleasant and have excellent services. A hotel is usually
housed in a very large, comfortable building with many guest rooms. You usually need
a reservation to stay at a hotel. While there are several different kinds of hotels, most
hotel rooms have at least one bed, a desk, a TV, and an adjoining private bathroom.
Average hotel rooms tend to cost between $90 and $200 per night, depending on the
type of room and the length of your stay. Hotels usually provide free toiletries in the
room as well, such as toothpaste, toothbrushes, deodorant, a comb, soap, and
shampoo. Stationery such as pencils, pens, and paper is commonly supplied, too.
If you need anything else, you can always call the front desk and make a special
request for it.
The other common place to stay is a motel. Motels are hotels for people who
drive. (The word motel comes from motor and hotel.) Motels are smaller,
cheaper versions of hotels, and you usually do not need a reservation to stay
there. They are usually located along highways or other high traffic areas. The
room rate for motels is about $50 per night. Motels do not usually provide
many of the free toiletries and services found at the more expensive hotels.
Hotels and Motels

Track 128
5
10
15
20
CULTURAL READING
86

Unit 8
Unit 9 On the Telephone 87
A
B
Track 129
Asking for information
Not at all. Whats up? This is she.
1 2 3
Offering
Could you give her a message? Shes here. May I take a message?
1 2
Making excuses
I cant join you. He isnt in the office. Im going to be late.
1 2 3
On the Telephone
FUNCTIONS
09
Why not? I
know you arent
busy.
________
__________
______
___________
___________
____________
You wanted . . .
Id like to talk
to you about
something.
May I speak to
Mr. Schultz?
Is Karen
back?
_ _ _ _ _ _ _
_ _ _ _ _ _
Yes, tell him
to call back,
please.
3
Certainly,
go ahead.
Yes,
please.
Im sorry.
_________
_______
Im sorry.
________
______
Im sorry.
_________
_______
__
Yo
Would you
mind repeating
that back to
me?
_ _ _ _ _ _ _
_ _ _ _ _ _
Let me guess.
Youre stuck in
traffic.
___________
Would you like
to speak to her?
Id like to speak with . . .
Track 130
A

B
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
C
Jenny Good afternoon. Goldrun Oil Company. This is Jenny. (1) ___________________
help you?
Don Hi, (2) ___________________ Don Davis. Id like to speak with Mr. Daniels.
Jenny Hes in a meeting at the moment. May I take a (3) ___________________?
Don Yes, Id like to speak to him as soon as possible.
Jenny OK, Mr. Davis. What is your telephone number?
Don Its (4) ___________________.
Jenny That was 578-0908. Area code 555?
Don Thats right, Jenny.
Jenny Is there (5) ___________________?
Don Tell him I called about the Zenda project.
Jenny Ill give him the message as soon as hes finished.
Don Thank you so much.
Jenny Youre welcome. Goodbye.
Don Bye now.
D

1. The man is making a serious business call. T F
2. The man is away from his office. T F
MODEL DIALOG
88

Unit 9
SHORT DIALOGS
I What time will she be back?
Track 131
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B

Terry Hello. Is Jane there?
Michelle Sorry, but (1) ___________________ with a client right now.
Terry What time will she be back?
Michelle Around four, I think.
Terry Can I (2) ____________________________?
Michelle Sure. Go ahead.
Terry Could you ask (3) ________________________________?
Michelle Can I have your name and phone number, please?
Terry The names Terry. . . . 821-2987.
C
II Nice to hear from you.
Track 132
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)

B
Ann Hello. Susans phone. Can I take a message?
Loyd Hello. Did Susan forget her phone again?
Ann No, shes just unavailable at the moment. (1) ___________________?
Loyd This is Loyd Rogers.
Ann Oh, Loyd. Its me, Ann. Nice to hear from you.
Loyd Oh, Ann, I have to apologize to you.
Ann Whys that?
Loyd Im sorry. I (2) ___________________ the graduation party.
Ann Im sorry to hear that. Whats wrong?
Loyd Ill tell you the reason later. Its hard to explain (3) ___________________.
C
PAIR WORK
III Please hold on a minute.
Track 133
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B
Assistant Hello. Southern Airlines. Can I help you?
Andy Yes, Id like to (1) ___________________ my flight schedule. My name is Andy Philips.
Assistant (2) ___________________. Please hold on a minute. . . . You are leaving for Chicago
tomorrow morning?
Andy Right. There arent any delays, are there?
Assistant No, sir, but you should still check the departures board when you reach the airport
tomorrow, just in case.
Andy Sure.
Assistant OK, youre confirmed (3) ___________________ leaving Incheon Airport at 5 p.m.
Andy Thank you.
Assistant Will that be all, sir?
Andy Yes, thanks.
Assistant All right, thank you for calling Southern Airlines. Have a great day, sir.
Andy Uh-huh. Bye-bye.
Assistant Goodbye.
C
A Hello?
B Hello. Is ___________________?
A No, its ___________________.
B Hi, ___________________. Its ___________________.
A Hi, ___________________. I didnt recognize your voice.
B Is ___________________ there?
A Sorry, hes out. Can I ___________________?
B Yes, tell him I called and ___________________. My number is ___________________.
Ask him to call me back. Can you repeat that back to me?
A OK. _______________________________________________.
B Thanks.
A No problem. Ill be sure to give him the message.
90

Unit 9
B
Track 135
1. pin bin 5. pie buy
2. pan ban 6. cap cab
3. path bath 7. rope robe
4. pear bear 8. peep beep
C

D
Track 136
1. Spider brought potato chips and peanuts in spring.
2. The psychiatrist opened a picnic basket and took out a piece
of apple pie.
3. There are a box of plastic cups and a bundle of spoons in
the cupboard.
4. Peter slipped into a big bag to get some shrimps.
5. Bill will probably be surprised to see people
shop at the supermarket.
A
pair of words.
Track 134
pin / bin pie / buy
pan / ban cap / cab
path / bath rope / robe
PRONUNCIATION
cap
cab
p / b
[ p ] [ b ]
1
Hi, . . .
3
My . . .
1. ___________________________________________________
___________________________________________________
2. ___________________________________________________
___________________________________________________
3. ___________________________________________________
___________________________________________________
4. ___________________________________________________
___________________________________________________
5. ___________________________________________________
___________________________________________________
Track 138
WRITTEN RESPONSES
ORAL RESPONSES
Track 137
May I take
a message?
92

Unit 9
5
Could you
just . . .
2
Yes, it /
No, it . . .
Yes, please.
Tell John to
call Nick.
It was great,
but I cant
discuss it
now.
5
4
Yes, it /
No, it . . .
How about
that party last
night?
1. (A) (B)
2. (A) Hank (B) Rachel
(C) Will (D) Johns son
3. (A) Shes the only one in the room. (B) She doesnt want to talk to Marc.
(C) No one there is named Vicki. (D) The woman speaking is Vicki.
4. (A) The woman was afraid of the man. (B) The man offended the woman.
(C) The man misunderstood the woman. (D) The man misdialed.
5. (A) Best friends (B) Acquaintances
(C) Co-workers (D) Boyfriend and girlfriend
6. (A) He had to work. (B) He had to contact Mr. Peterson.
(C) His boss was late. (D) He was emotionally down.
7. (A) To send a phone number (B) To avoid dictation errors
(C) To send a reminder (D) To send more texts than Asia
8.
Track 139
LISTENING QUIZ

Teens in South Korea Philippines Young Americans
Number of text messages sent per day
(A)
60
50
40
30
20
10
0
(B)
60
50
40
30
20
10
0
(C)
60
50
40
30
20
10
0
Track 141
4. (A) (B) (C)
5. (A) (B) (C)
6. (A) (B) (C)
7. (A) (B) (C)
8. (A) (B) (C)
9. (A) (B) (C)
Track 140
1.
(A) (B) (C) (D)
2.
(A) (B) (C) (D)
3.
(A) (B) (C) (D)
LISTENING TEST
94

Unit 9

Track 143
16. (A) Ted has been rude many times.
(B) Ted is lazy.
(C) Ted hasnt been returning his calls.
(D) Ted is in trouble for making mistakes.
17. (A) Shes strict and organized.
(B) Shes busier.
(C) Shes friendlier.
(D) Shes complacent.
18. (A) Its a very profitable one for their
company.
(B) It doesnt make much money for them.
(C) It is full of mistakes.
(D) Mrs. Mitchell is talking about closing
her account.
19. (A) An ice cream cake shop
(B) A catering business
(C) A friend who bakes cakes
(D) An online bakery
20. (A) To reply to the stores questions
(B) To recommend a sponge cake shape
(C) To ask about possible arrangements
(D) To place an order for a party
21. (A) By paying at the time of delivery
(B) By credit card over the phone
(C) By visiting the store later
(D) By leaving the payment in their mailbox

Track 142
10. (A) He thought the previous person he
talked to misdialed.
(B) He thought he called the wrong number.
(C) He thought the person answering was
busy.
(D) He wasnt sure if the switchboard was
broken.
11. (A) An artist
(B) The professors student
(C) A museum curator
(D) The professors colleague
12. (A) She was the professors student.
(B) The professor is famous.
(C) She enjoys the professors books.
(D) The professor will submit a sculpture.
13. (A) Her phones caller ID didnt recognize
the number.
(B) She never met the man before.
(C) She didnt hear his name at first.
(D) He wanted to surprise her.
14. (A) She went swimming and lost her
phone.
(B) She bought a new phone.
(C) Her teacher took her phone.
(D) Her phone was damaged.
15. (A) His teachers punishment is taking
away students phones.
(B) He was surfing the web and forgot to
call.
(C) He is in love with the woman.
(D) She almost didnt answer the phone.
1. Why do people go to expensive restaurants?
2. What type of information should you have in mind before
you call the restaurant?
3. Why should you have an alternative schedule in mind?
4. Is it common in your country to make advance reservations?
How many days should you call in advance?
A
meal at an expensive restaurant is a popular and pleasant way to entertain guests, clients,
or someone special. It shows people that you care about them, and that you are interested
in their comfort and well-being. Many expensive restaurants require that you make reservations
in advance so that they can plan for your party. (Party here refers to a group of people. For
example, you may hear the waiter say party of two, meaning there are two people for a table.)
When you call the restaurant, you should have a date and time in mind, and should call about
one week in advance of the reservation date. You should also know how many people are coming
to eat. If you are planning a gathering for a Friday or Saturday night, you may need to keep an
alternative time or date in mind, just in case all the tables have already been reserved by other parties.
It is also good to have an idea of which seating area you are looking forsmoking or non-smoking.
For example:
Host Embassy Restaurant, how may I help you?
Mary I would like to make a reservation for next Friday night
at 7 p.m., party of two, non-smoking.
Host Im sorry, but we dont have an opening until 9 p.m.
Would you like to change it to 9 p.m.? I also have openings
on that Saturday night at 7 p.m.
Mary No, Friday at 9 p.m. is fine.
Host Very good. Your last name, please?
Usually the host will repeat all the information you have given in order to
confirm that it is correct.
Calling for Reservations

Track 144
CULTURAL READING
96

Unit 9
5
10
15
20
Unit 10 In the Bank 97
A
B
Track 145
Making requests
Of course, sir. Sure. Here you are. Could you lend me a pen?
1 2 3
Asking questions
Second door on the left. Sure. Its $230.55. In about three working days.
1 2 3
Making complaints
Heres an example. technical department the bank manager
1 2
In the Bank
FUNCTIONS
10
_________
_______
Where is the
bank managers
office?
Can I have the
form to open a
savings account?
__________
_______
Could you tell
me my account
balance?
_ _ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _
____________
_____
When will the
check clear?
Certainly,
maam.
_ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _
_ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _
_ _ _ _ _ _
Would you
like to see
__________
_____?
Id like the
money in small
bills.
3
Excuse me,
the ATM isnt
working.
Ill call the
___________
_______.
One of
your staff
was rude
to me!
This form is
confusing.
_________
________
______
I need to get some money.
Track 146
A

B
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
C
John Hey, look, theres an ATM. I need to get some money.
Peter Sure, no problem.
John Can you help me? Ive never used an ATM (1) __________________________ before.
Peter Sure. Someone is using it, but were next. Dont stand too close. Stand here.
John Oh, I didnt see the marker. This country is so serious about personal space!
Peter What card do you have?
John Its a Visa debit card.
Peter Great! All ATMs accept Visa cards, so youre fine.
John OK. I guess the first thing to do is to (2) ________________________________. Right?
Peter Thats right. Put your card in the ATM and type in your PIN number.
John OK. Now its giving me quite a few options.
Peter Press the (3) ____________________________________.
John Hey! Its not as difficult as I thought.
Peter Now just select the amount of cash you want.
John I think (4) _______________________________ should be enough for now.
Peter There you go. Can you hear the machine (5) __________________________?
OK. Grab the money and off we go.
D

1. The man is getting some cash. T F
2. The man is at an airport. T F
MODEL DIALOG
98

Unit 10
SHORT DIALOGS
I What information do you need?
Track 147
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B

Loan Officer OK. First, I have to ask you some questions. How long have you been at your
(1) ___________________?
Jerry Almost three years now.
Loan Officer Fine. Well now fill in this form to apply for your loan.
Jerry What information do you need?
Loan Officer The first section is for your personal details such as name and address.
Lets see. How much do you want for the loan?
Jerry I need five thousand dollars to buy a (2) _______________________________.
Loan Officer OK. We need to know what your salary is per month.
Jerry I earn about one thousand dollars a month.
Loan Officer Great. OK then. Please take this form with you, fill in your personal details,
and then bring it back to me.
C
II Who do I make it out to?
Track 148
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)

B
Cashier Thatll be two hundred and thirty-two dollars and fifty-five cents, please.
Mick Uh-oh, I dont have my wallet. Do you (1) ___________________?
Cashier Yes, no problem at all. Do you need cash back?
Mick Yes, Id better write it for thirty dollars over. Who do I make it out to?
Cashier (2) ___________________ Compass Supermarkets, please. Dont forget to sign and
date it.
Mick There. All done! Here you are, maam. Thanks.
C
PAIR WORK
III What are you going to do about it?
Track 149
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B
Bank Teller Good morning. Can I help you?
Mr. Aston I would like to make a complaint.
Bank Teller Certainly, what seems to (1) __________________________?
Mr. Aston I bought an MP3 player last week using my credit card, and I just checked
(2) __________________________ and saw that my account was debited twice.
Bank Teller Oh, Im very sorry. Can you tell me your account number, so I can check on the
computer?
Mr. Aston Its 4-6-3-9-2-5-2.
Bank Teller Yes, it does look as if two charges of the same amount were made within
a minute of each other.
Mr. Aston I remember that the cashier had a problem with the machine and had to put the
card through a second time.
Bank Teller Ahh yes, that could be the problem.
Mr. Aston What are you going to do about it?
Bank Teller As this was the shops error, theres nothing I can do about it. However, I will
(3)__________________________ for you which shows the time each payment
was processed. You should go back to the shop and show it to them along with
the sales receipt. Then the shop will have to credit your card.
Mr. Aston Thank you very much.
Bank Teller If you have any other problems with this, please come back and see me.
C
A Hey, do you have a ___________________?
B Yes, I ___________________.
A Where do you have your account?
B My account is at ___________________.
A When did you ___________________?
B I opened ___________________.
Do you have a ___________________ account?
A Yes / No, I ___________________.
100

Unit 10
B
Track 151
1. sit set 5. pin pen
2. pit pet 6. pig peg
3. cinder sender 7. bit bet
4. chick check 8. bid bed
C

D
Track 152
1. I will get the baby chick by check.
2. I have a set of chairs to sit on.
3. My pet dog fell into the pit.
4. He bet a bit more than a red penny at the horse race.
5. Ill give a bid for the big bed.
A
pair of words.
Track 150
sit / set chick / check
pit / pet pin / pen
cinder / sender pig / peg
PRONUNCIATION
chick
check
i / e
[ i ] [ e ]
Id like to . . .
1. ___________________________________________________
___________________________________________________
2. ___________________________________________________
___________________________________________________
3. ___________________________________________________
___________________________________________________
4. ___________________________________________________
___________________________________________________
5. ___________________________________________________
___________________________________________________
Track 154
WRITTEN RESPONSES
ORAL RESPONSES
Track 153
102

Unit 10
Will that be
all today?
Could I also see
my balance real
quick?
2
Its . . .
4
In . . .
3
I have . . .
Good morning,
what can I do for
you?
5
Ive had . . .
Id like to
deposit these
coins, please.
1
12,000
230
18
12,000
1,600
1. (A) (B)
2. (A) To apply for a new card (B) To cash a check
(C) To get her card back (D) To get a loan
3. (A) A credit card (B) A loan
(C) To cash a check (D) A new check book
4. (A) She doesnt have an account at the bank. (B) She doesnt earn enough money.
(C) Shes asking for too much money. (D) She doesnt have proof of salary.
5. (A) Savings account (B) Flexible account
(C) Checking account (D) Classic account
6. (A) A chair (B) A pen
(C) A notepad (D) A booklet
7. (A) 18 (B) 80
(C) 230 (D) 1,600
8.
Track 155
LISTENING QUIZ

Savings accounts Checking accounts
Number of young people with bank accounts
(A)
12,000
230
18
(B) (C)
Track 157
4. (A) (B) (C)
5. (A) (B) (C)
6. (A) (B) (C)
7. (A) (B) (C)
8. (A) (B) (C)
9. (A) (B) (C)
Track 156
1.
(A) (B) (C) (D)
2.
(A) (B) (C) (D)
3.
(A) (B) (C) (D)
LISTENING TEST
104

Unit 10

Track 159
16. (A) Keys
(B) Jewelry and important documents
(C) Antiques
(D) Expensive clothing
17. (A) Every month
(B) Every week
(C) Every day
(D) Every year
18. (A) A fingerprint
(B) A special card
(C) A special key
(D) A password
19. (A) After the banks close
(B) All day
(C) Only at weekends
(D) Only on public holidays
20. (A) A special box inside the bank
(B) Inside the banks vault
(C) A special box on the side of the bank
(D) In the security guards office
21. (A) Theyre put into the vault.
(B) Theyre deposited in the companys
bank account.
(C) Theyre looked after until someone
comes and collects them.
(D) Theyre put into a safe deposit box.


Track 158
10. (A) Bank transfers
(B) Internet banking
(C) Paying bills
(D) Checking accounts
11. (A) $10 a month
(B) $100 a month
(C) Free
(D) Not free
12. (A) Three to four working days
(B) Two to three working days
(C) Four to five working days
(D) One to two working days
13. (A) Account transfer
(B) Bank transfer
(C) Wire transfer
(D) Credit transfer
14. (A) The receivers name
(B) The amount and currency
(C) The tellers name
(D) The amount in dollars
15. (A) In the morning
(B) In the afternoon
(C) In the evening
(D) In two days
1. Do you think it is good to pay for purchases by check?
2. How are checks used in your country? If your country does not have checks, do you think they would
be a good idea for your country?
3. Which check payment system do you think is better, the one in the United States or that in England?
4. If you have a choice, would you pay by cash or by check?
C
hecks are used all over the
world in many different
ways. In the United States,
many people have personal check
books and pay for their groceries at
shops and supermarkets by check.
Sometimes shops encounter problems
with these checks, when there isnt
enough money in the customers
bank account and the check bounces.
This means that the check is not
accepted by the bank and is returned
to the shop. The shops dont get their money, so
they wait a little while and then try again, hoping that this
time there will be enough money in the account. Having checks bounced
isnt good for the customer who issued the check either; because each time the bank
bounces the check, it will charge the customer a fine, which could mean a lot of money if the shop
continues to submit the check for payment. The final outcome could be that the shop doesnt get
its money and the customer receives a lot of fines.
In England, shops are protected from bounced checks. Nearly everyone who has a personal
check book also has a bank debit card that serves as a check guarantee card. This is the same card
that you would use to pay for goods and services or withdraw money from the ATM. This card
will guarantee a check up to a certain amount, and the bank will give the shop the money even if
there isnt any money in the customers bank account.
Checking Your Checks

Track 160
5
10
15
20
CULTURAL READING
106

Unit 10
Unit 11 In the Office 107
A
B
Track 161
Communicating information
Use the fax machine. Did you get the attachment Whats the country code
1 2 3
Conducting meetings
Any questions so far? the reports from last quarter todays sales meeting
1 2
Negotiating
Give me a 10% discount he agreed to the price satisfied with the conditions
1 2 3
3
In the Office
FUNCTIONS
11
What time is
___________
_________?
At four
oclock.
I could tell
you, but itll
cost you.
Could you
repeat that last
part? Finally!
Some good
news.
Yes, he
was.
u
__________
________
So, what
happened?
_________
__________
________
Yes, I did.
These are
__________
___________
_____.
My computer is
broken, how
can I send the
contract?
____________
_____________
I emailed to
you?
___________
________
for the USA?
How can I
convince you
to buy our
product?
_________
___________
___________,
and Ill buy
it.
r answe wers rs.
T
Was the
customer
____________
__________
______?
After two hours,
______________
________.
Do you have a moment?
Track 162
A

B
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
C
Jane Hi, Ian. Do you have a moment?
Ian Sure, whats up?
Jane I emailed the (1) ___________________ to you earlier today. Did you get it?
Ian No, I havent got it yet. What time did you send it?
Jane About ten oclock this morning.
Ian Thats strange. I should have gotten it by now. Can you (2) ______________________
status?
Jane OK. Oh, look. It came back undelivered, user unknown.
Ian Did you (3) __________________________ correctly?
Jane Ahh. I spelled your name wrong. Instead of I-A-N, I put I-A-A-N. Two As!
Ian OK. Can you send it to me again with the (4) ___________________?
Jane Sure, Ill send it right now. Hold on a second. There. There it goes.
Ian Thanks very much. When I (5) __________________________, Ill check my email.
D

1. The people are working on the computer. T F
2. The woman is pressing the wrong button. T F
MODEL DIALOG
108

Unit 11
SHORT DIALOGS
I Why werent we told earlier?
Track 163
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B

Fred Hey, Peter, Ive just heard that theres a staff meeting at four oclock.
Peter I wasnt told about the meeting. Do I have to go as well?
Fred Yes, you do. Apparently its for the whole department.
Peter Do you know what the meeting is about?
Fred Were supposed to come up with some new ideas (1) ___________________________.
Peter Why werent we told earlier about the meeting so that we could prepare for it?
Fred I think our (2) ___________________________ have the meeting at the last minute.
Peter Im going to get a cup of coffee and start thinking of some ideas.
Fred Good idea. I think Ill do the same.
Peter OK. See you later at the meeting.
C
II Thank you for coming in to see me.
Track 164
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)

B
Salesman Good morning, ladies and gentlemen. Thank you for coming to this presentation.
Executive Youre welcome. You have a new product to present to us?
Salesman Yes. Im going to show you a presentation of the product. Please feel free to ask
any questions.
Executive We will. Before you start, do you mind if I (1) ___________________________?
Salesman Not at all. Our new product, the MS400, will improve the way you process invoices.
Executive How does it work?
Salesman The database will organize the data, and the MS400 will print out and
automatically insert the invoices into envelopes, sealing them at the same time.
Executive Does that mean theyll be ready for mailing at the end?
Salesman Yes. The MS400 will also put the postage seal on the envelope.
Executive That sounds great. Well think about the cost and (2) ___________________ soon.
C
PAIR WORK
III You came to my office the other day.
Track 165
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B
Nigel Good afternoon, Nigel speaking. How can I help you?
Mr. Smith Hello, my names Smith. You came to my office the other day.
Nigel Hello, Mr. Smith. Are you ready to (1) ______________________________?
Mr. Smith Actually, I would like to buy ten units but on one condition.
Nigel OK. Whats the condition?
Mr. Smith I need to (2) ______________________________ by next Thursday.
Nigel Oh! That might be a bit difficult because we dont have that many in stock.
Mr. Smith If I buy from you, I will need all ten of them in by next Thursday.
Nigel How about if I can get them to you by (3) __________________________ Friday.
Would that be OK?
Mr. Smith Hmm. OK, Friday at closing time, but no later!
Nigel No problem. Ill start organizing it right now.
C
A Does your ___________________ work in an office?
B Yes, my ___________________ works for
___________________.
A What does he/she ___________________?
B He/she is ___________________. What about your
___________________?
A He/she is ___________________.
B Does he/she like what he/she does?
A ___________________.
110

Unit 11
B
Track 167
1. gorge George 5. got jot
2. games James 6. goose juice
3. gale jail 7. go Joe
4. gust just 8. gill Jill
C

D
Track 168
1. The gust only just missed our house.
2. James and George played games in the gorge.
3. Joe said hed go to see the goose with the juice.
4. He got the job after the gale hit the jail.
5. Jolly Jill said Golly when she saw the gore
caused by the jaws.
A
pair of words.
Track 166
PRONUNCIATION
gorge / George gust / just
games / James got / jot
gale / jail goose / juice
goose
juice
g / d
[ g ] [ d ]
1. ___________________________________________________
___________________________________________________
2. ___________________________________________________
___________________________________________________
3. ___________________________________________________
___________________________________________________
4. ___________________________________________________
___________________________________________________
5. ___________________________________________________
___________________________________________________
Track 170
WRITTEN RESPONSES
ORAL RESPONSES
Track 169
1
Its due . . .
3
I . . .
2
Because . . .
4
I think . . .
Sure. First,
click OK.
Could you walk
me through it?
112

Unit 11
Whens the
deadline?

We have
until Friday.
5
I . . .
1. (A) (B)
2. (A) By post (B) By email
(C) By telephone (D) By fax
3. (A) Discussing his budget (B) Getting more information
(C) Business training courses (D) Sending an email
4. (A) His address (B) His budget
(C) The price (D) The schedule
5. (A) French (B) English
(C) Spanish (D) German
6. (A) Asia (B) North America
(C) Europe (D) Africa
7. (A) Giving presentations (B) Speaking to people face to face
(C) Training people (D) Talking on the phone
8.
Track 171
LISTENING QUIZ

Percentage of types of emotional expression
(A) (C) (B)
Verbal Non-verbal
85% 93% 93%
15%
7% 7%
Track 173
4. (A) (B) (C)
5. (A) (B) (C)
6. (A) (B) (C)
7. (A) (B) (C)
8. (A) (B) (C)
9. (A) (B) (C)
Track 172
1.
(A) (B) (C) (D)
2.
(A) (B) (C) (D)
3.
(A) (B) (C) (D)
LISTENING TEST
114

Unit 11

Track 175
16. (A) Ordering of a new product
(B) Changing the design of a new product
(C) Launch of a new product
(D) Making a new product
17. (A) One hundred
(B) Two hundred
(C) Five hundred
(D) Three hundred
18. (A) The sales manager
(B) The production manager
(C) The marketing manager
(D) The general manager
19. (A) How to do presentations
(B) How to organize meetings
(C) How to sell products
(D) How to train people
20. (A) Because people will be thirsty
(B) Because people will be thinking of
going home
(C) Because people will be hungry
(D) Because people will get bored
21. (A) The training day will continue.
(B) Everyone will go home.
(C) Everyone will go back to work.
(D) The training day will finish.

Track 174
10. (A) Computers
(B) Office machinery
(C) Office furniture
(D) Filing cabinets
11. (A) $1,600
(B) $800
(C) $300
(D) $600
12. (A) The discount
(B) The price
(C) The payment terms
(D) The suppliers attitude
13. (A) Because its in the middle of the city
(B) Because its the head office
(C) Because its a branch office
(D) Because its in another country
14. (A) To the toilets
(B) To the womans desk
(C) To the mail room
(D) To the directors offices

15. (A) Incoming faxes
(B) Incoming and outgoing mail
(C) Outgoing email
(D) Incoming telephone calls
1. How are CVs written in your country?
2. What other information do you think should be added to a CV?
3. With this other information, how do you think someones chance
of getting a job will increase?
4. If you have to write a CV for yourself, what would you put in it? Now consider
it from the employers position. What would you look for?
C
Vs and rsums are both the same. CV is short for curriculum vitae, which is Latin for
a timetable of life, and rsum is French for a summary. Both refer to a document
which will tell potential employers all about you and what you have done so far in your
life.
The first part of the CV contains personal information such as your full name, date of birth,
nationality, and address. Some companies may require other personal details. Following this is the
section which will show all your educational history, with details of your high school and university
or college education. Potential employers will look at what you have studied because this will help
them to decide whether or not you would be suitable for the position you are applying for.
Another very important section details your work experience, showing where you have worked
in the past, what you did at those companies, and how long you were there. A lot of human
resource managers like to know why you left your previous jobs because they want to see if you
are the type of person who will stay at a company for a long time or if you are someone who moves
around a lot.
It is very important that a CV is prepared on the computer and presented in a
neat and clear format. You can guarantee not to get a job if you send
a CV handwritten, because this will be seen as being
highly unprofessional. A CV with too
many errors might also cause it to be
rejected. Finally, CVs should be brief
because potential employers may have
received hundreds of CVs and wont have
time to go through all of them, so keeping it
brief will increase the chance that it is read.
CV or Rsum
Track 176
5
10
15
20
CULTURAL READING
116

Unit 11
Unit 12 At the Hospital 117
A
B
Track 177
Getting a check-up
Does it hurt when I touch The doctor will be with you Stick your tongue out for me
1 2 3
Talking about an illness
I had a high fever all night. How long have you noticed this? Where does it hurt?
1 2 3
Staying at the hospital
At eight oclock. Thats great news! Well have to operate tomorrow.
1 2 3
At the Hospital
FUNCTIONS
12
________
______
Ill prescribe
you something.
_________
____________
________
here?
When does
visiting time
finish?
________
____________
____ soon.
________
____________
____, please.
Yes. _____
____________
__________
______
For about
two days
now.
_ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _
Yes,
it does.
Thank you.
Ahhhh.
_ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _
Right
there.
According to
your chart,
youre getting
better!
Is it
serious?

_ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _
__________
_____
Im going to take your blood pressure.
Track 178
A

B
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
C
Doctor Hello. Please come in and sit down.
Patient Thank you, doctor.
Doctor What can I do for you today?
Patient Im here for a (1) ___________________ check-up, please.
Doctor OK. First of all, Im going to take your blood pressure. (2) ______________________,
please.
Patient Is my blood pressure OK?
Doctor Yep, its fine. Its within (3) ___________________. Lift up your shirt, please.
Patient Oh, wait, whats that thing called? I always forget.
Doctor Its called a stethoscope. Im just going to listen to your heartbeat and your lungs.
Patient How does it sound, doctor?
Doctor Your heartbeat is fine, but your lungs sound congested.
Im going to (4) __________________________________________.
Patient Apart from that, am I OK?
Doctor Yes, youre fine. Just (5) ________________________________ for seven days, and
you should be much better.
Patient Thank you very much, doctor.
D

1. The woman in a brown shirt is waiting T F
for the doctor.
2. The doctor is taking the patients T F
details.
MODEL DIALOG
118

Unit 12
SHORT DIALOGS
I Why do you think I should stay in the hospital?
Track 179
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B

Patient Hello, doctor. Have you (1) ___________________ the test results?
Doctor Yes, I have. Its not serious, but you do need to know what youve got.
It appears that you have a serious throat infection which needs to be treated soon.
Patient Is it serious enough to require hospitalization?
Doctor I would say yes, at least for one night, so that we can observe your recovery.
Patient Why do you think I should stay in the hospital?
Doctor The danger is that the infection can cause your throat to swell up, which could
(2) ______________________________________.
Patient Oh, I see. I imagine youll be putting me on antibiotics as well.
Doctor Thats right. Until the infection subsides, Id like you to stay.
C
II Time to take your medicine.
Track 180
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)

B
Nurse Time to take your medicine. Here are your antibiotics and a glass of water.
Patient Thank you. What time do the lights go out?
Nurse At eleven oclock, but each bed has a bedside light if you want to read.
Patient Thats great. What should I do if I need something during the night?
Nurse Just press the red button, and the (1) ___________________ will come and see you.
Patient Isnt that button for emergencies only?
Nurse No, not at all. Obviously, wed prefer that you only call for essential things like
asking for water or if you need to go to the toilet.
Patient Do I have to get up during the night to take my antibiotics?
Nurse No. Just stay in bed, and when its time the duty nurse will come and
(2) ___________________ to give you your prescribed dose of medication.
C
PAIR WORK
III What can you do about it?
Track 181
A
1. (A) (B) (C) (D)
2. (A) (B) (C) (D)
B
Mother Hello? Hello? We need some help here quick!
Doctor Hello, maam, Im a doctor. How can I help you?
Mother My son fell off his bicycle and hurt himself pretty badly.
Doctor OK. Lets take him into this (1) ______________________ over here and Ill
have a look.
Mother Thank you, doctor.
Doctor Yes, it looks as if hes cut himself quite badly.
Mother What can you do about it?
Doctor First of all, Ill (2) __________________________, and then I think it will be a good
idea to x-ray his leg.
Mother I hope he doesnt have a (3) ____________________. Will he need stitches
on the cut?
Doctor I dont think he has broken his leg, but its good to check. He will need about two
to three stitches, though.
C
A Have you ever ___________________ overnight at a hospital?
B ___________________. Have you ever needed an
___________________?
A ___________________. Did you like the
___________________ in the hospital?
B ___________________.
A Did your family come and ___________________
in the hospital?
B ___________________.
120

Unit 12
B
Track 183
1. lock luck 5. boss bus
2. body buddy 6. got gut
3. dock duck 7. hot hut
4. Ron run 8. rob rub
C

D
Track 184
1. The singer has sung the song.
2. The duck dived into the dock.
3. The dog dug deep to bury his bone.
4. My boss took the bus to the base.
5. Tommys mummy cured Tommys tummy.
A
pair of words.
Track 182
lock / luck boss / bus
body / buddy got / gut
dock / duck hot / hut
PRONUNCIATION
/
dock
duck
[ ]
[ ]
1. ___________________________________________________
___________________________________________________
2. ___________________________________________________
___________________________________________________
3. ___________________________________________________
___________________________________________________
4. ___________________________________________________
___________________________________________________
5. ___________________________________________________
___________________________________________________
Listen to the questions or statements and write your answers. .
Track 186
WRITTEN RESPONSES
ORAL RESPONSES
Track 185
1
Well, . . .
3
Its . . .
5
Does it . . .
4
About . . .
Thank you,
doctor.
Take this to a
pharmacy, and that
should fix you up.
122

Unit 12
Your blood
pressure is a
little high.

What
should I do
about it?
2
Yes/No, . . .
1. (A) (B)
2. (A) Migraine (B) Food poisoning
(C) Constipation (D) Throat infection
3. (A) She was in a car accident. (B) She fell off her bicycle.
(C) She was hit by a train. (D) She cut herself on a broken window.
4. (A) Normal (B) Low
(C) Above normal (D) High
5. (A) Every two years (B) Every six months
(C) Every year (D) Every three years
6. (A) Antibiotics (B) Nothing
(C) Aspirin (D) Throat medicine
7. (A) Stomach problems (B) Headaches
(C) Accident-related problems (D) Heart attacks
8.
Track 187
LISTENING QUIZ

Stomach pains Chest pains Head pains
Number of cases seen at the hospital last year
(A)
5,000
4,000
3,000
2,000
1,000
(B)
5,000
4,000
3,000
2,000
1,000
(C)
5,000
4,000
3,000
2,000
1,000
Track 189
4. (A) (B) (C)
5. (A) (B) (C)
6. (A) (B) (C)
7. (A) (B) (C)
8. (A) (B) (C)
9. (A) (B) (C)
Track 188
1.
(A) (B) (C) (D)
2.
(A) (B) (C) (D)
3.
(A) (B) (C) (D)
LISTENING TEST
124

Unit 12

Track 191
16. (A) The doctors are always late.
(B) Theyre not being treated properly.
(C) The clinic is too cold.
(D) There are no tea or coffee facilities.
17. (A) Theyre not having the best day of their
lives.
(B) Theyre having the best day of their
lives.
(C) Theyre in a lot of pain.
(D) Theyre feeling dizzy.
18. (A) Make a cup of coffee for patients
(B) Speak in simple English
(C) Be on time for clinic
(D) Wash their hands before coming to
clinic
19. (A) Its a staff meeting for the cleaners.
(B) Its a training course for interns.
(C) Its a night briefing at a hospital for
nurses.
(D) Its about the medical insurance
system.
20. (A) Eight
(B) Ten
(C) Seven
(D) Six
21. (A) To have her bed changed
(B) To have her antibiotics administered
(C) To have her blood pressure taken
(D) To have her temperature taken

Track 190
10. (A) An appointment with Dr. Jameson
(B) An appointment with Dr. Smith
(C) Some more medicines
(D) Advice on what to take for his pain
11. (A) The doctors schedule is full.
(B) The clinic will be closed.
(C) Dr. Jameson is on holiday.
(D) Dr. Smith is on holiday.
12. (A) Ten oclock on Tuesday morning
(B) Ten oclock on Thursday morning
(C) Ten oclock on Tuesday evening
(D) Ten oclock on Thursday evening
13. (A) The medical file
(B) The patient
(C) The results
(D) The medicine
14. (A) Drink
(B) Eat
(C) Exercise
(D) Sleep

15. (A) To cook her last meal
(B) To sleep well
(C) To prepare an overnight bag
(D) To tell her family
1. What types of medication can you get without a prescription in your country?
2. Is it easy to get prescription medication without having a prescription in your country?
3. Do you think pharmacies in your country should give more information about
non-prescription medications when selling them?
4. Do you have to pay for the prescription in your country?
P
rescription medications are drugs which can be bought at pharmacies but only with
authorization from the doctor. This is because prescribed medicines are often potent and can
be very dangerous for people who do not have the illness for which a drug is meant to treat.
Also, a doctor may prescribe a certain medicine instead of another medicine for treating the same
illness because of the patients unique health concerns. For example, someone who takes another
persons prescribed medication could suffer a serious allergic reaction or some other undesirable
side effect. Furthermore, some medicines are addictive, and requiring a prescription helps to limit
their abuse.
In contrast, non-prescription medicine (or over-the-counter medicine) can be bought freely
without a doctors authorization. However, these medications may not be as strong as those which
are prescribed. They might give you temporary relief from the symptoms but not actually treat your
illness. Another problem which often comes up with the use of non-prescription medications is that
they can produce side effects such as drowsiness that you are
not aware of. With prescribed medication, the doctor will
always tell you what side effects you could experience,
especially if they may affect your daily routine. This
can be very important to know if your job involves
a lot of driving or handling heavy machinery.
The United States is very strict about
drug sale, and a pharmacy will never sell
prescription medication if you do not
have a valid prescription. If the doctor
made a mistake writing one, the pharmacy
will ask you to take it back to the doctor
to have a new one written up. No exceptions
are made!
Prescription vs. Non-prescription Medication

Track 192
5
10
15
20
25
CULTURAL READING
126

Unit 12
Unit Contents Track Number Unit Contents Track Number
1
Functions Track 1
7
Functions Track 97
Model Dialog Track 2 Model Dialog Track 98
Short Dialogs Track 3 / Track 4 / Track 5 Short Dialogs Track 99 / Track 100 / Track 101
Pronunciation Track 6 / Track 7 / Track 8 Pronunciation Track 102 / Track 103 / Track 104
Oral Responses Track 9 Oral Responses Track 105
Written Responses Track 10 Written Responses Track 106
Listening Quiz Track 11 Listening Quiz Track 107
Listening Test Track 12 / Track 13 / Track 14 / Track 15 Listening Test Track 108 / Track 109 / Track 110 / Track 111
Cultural Reading Track 16 Cultural Reading Track 112
2
Functions Track 17
8
Functions Track 113
3
Functions Track 33
9
Functions Track 129
4
Functions Track 49
10
Functions Track 145
5
Functions Track 65
11
Functions Track 161
6
Functions Track 81
12
Functions Track 177

Dynamic Listening and Speaking 2

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Dynamic Listening and Speaking 2

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Dynamic

Talking with siblings

Talking with neighbors

Talking with the teacher

Paying the bill

Talking with a clerk

Talking with a friend

Locating the gate

Boarding the airplane

Locating the station

Boarding and paying the fare

Talking about an illness

Staying at the hospital

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