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Richard W.

16431 Leavitt Lane - Davidson, NC 28036 - Tel: 704.807.6098 -

An adaptable professional with a record of delivering quality customer service, sales and field
management. Organized, works well under pressure and possesses a positive attitude.

Areas of Proficiency
Project Management Field / Laboratory Testing Sales / Marketing
Employee Training Customer Service Construction QA / QC
Scheduling Employee Management Inventory and Ordering

Work Experience

Engineering Consulting Services Ltd., Charlotte, NC , 2004 to 2009

Project Manager, 2007 – 2009

• Project management of construction materials testing services focused on documentation of

project compliance with specifications, state and local requirements, critical structures and BOCA
special inspections;
• Prepared technical reports, letters, proposals and managed project budgets.
• Marketed new services and served as liaison to client project personnel.
• Attended marketing events on a weekly basis in pursuit of new business relationships

Assistant Field services Manager, 2006 - 2009

• Responsible for scheduling, dispatching, and training up to 60 engineering technicians

• Maintained contact with project superintendents and project managers to assure quality standards
being met
• Implemented an asset tracking system for equipment that eliminated loss and theft.
• Designed a scheduling program that assured higher scheduling efficiency.
• Hired, coached, counseled, trained, and terminated staff
• Responsible for equipment calibration, equipment ordering and distribution.

Senior Engineering Technician, 2004-2006

The Melting Pot Restaurant at University, Charlotte, NC., 2001 - 2004

Manager, 2003 - 2004

Assistant Manager, 2003
Server, 2001-2003

• Responsible for total guest satisfaction and reporting to the owners.

• Managed and trained employees, conducted quality assurance and control, developed schedules,
ordered food and supplies, prepared foods, conducted monthly and weekly inventory.
• Achieved numerous first place awards out of 76 franchises during my tenure as assistant
manager and manager, including:
o Franchise of the Year Award 2003
o Total Guest Satisfaction Award 2003
o Highest Mystery Diner Score Award 2003
o Circle of Excellence Award 2003
o Top Wine Salesman 2002

Engineering Consulting Services Ltd., Charlotte, NC, 1995-2001, worked part-time through high
school and college

Senior Engineering Technician, 1996-2000

Engineering Technician, 1995-1996

• Responsible for reading project drawings and specifications, performing field inspections,
laboratory testing and quality control testing for a wide range of commercial, industrial and
residential projects.
• Observe, test and inspect engineered fill, pipeline backfill, reinforcing steel, post tensioning
tendons, concrete, fireproofing, asphalt, roofing material, and other construction materials.
• Received twelve city, state and national engineering certifications

Central Piedmont Community College, NC, 2004-2005/2007-2009, Culinary Arts/ Business
University of North Carolina, Charlotte, NC, 2000-2002, Business/ Marketing Studies
Western Carolina University, Cullowhee, NC, 1996-1997, General Studies
South Mecklenburg High School, Charlotte, NC, Graduated 1996

*References Available Upon Request*