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Douglas Smith

Lantana, FL 33462
PH: 954-633-3162 (w), Cell: 352-601-4224
Email:hegusa@bellsouth.net

Objective: Manufacturing position where a passion for top quality and Safety can be utilized effectively.


Dometic Corporation, Pompano Beach, FL Manager of Quality and Safety Departments 8/03 - Present
Manager with a passion for Safety and Quality backed by 20 years in Electro-Mechanical and PCB
Manufacturing. Strengths in Business System development through process evolution; development of
metrics, culture change; and Visual Management. Utilized the application of key leadership techniques in
developing certification to ISO 9001 and ISO 14001 to assist company stability and future growth.

Safety: Developed strategic plan that combined monthly safety training, audits, and Job safety analysis
developed through the Safety Committee that resulted in a 75% decrease in incidents.

Supplier Quality: Implemented an internet based multi-site Corrective Action System. Assembled
Customer Relations teams to resolve issues and assure in-depth solutions using the 8-Discipline RCA
format.

Lean Projects
Created and successfully implemented the local 6-S program
Identified key process constraint points and worked with a team to increase internal capacity through
process improvements, new equipment or outsourcing.
75% reduction in damage claims was achieved by fielding a group to develop new packaging. In addition
our packaging became ISTA Certified.

SANMINA EMS Division, Salem and Manchester, NH Quality Manager 1995- 6/2002
Led a 22 person team composed of engineers, auditors and inspectors maintaining consistent quality on a
24/7 operation Major focus was process assessment and monitoring to assure customer contract terms
were met.
This structuring was achieved by using ISO9001 & TL 9001 as a guide. Developed, led, or obtained
relevant training programs in RCA, FMEA, ISO 9001, and statistical tools.

Other Work Experience: Warehousing, Logistics, Purchasing, College Instruction, Presenting papers and
APICS and ASQ Meetings

EDUCATION

Computer literate in Word, Excel, PowerPoint, and Visio
Exemplar (RAB/QSA) Registered ISO 9000 Principal Auditor,
Certified and successful internal auditor in Aerospace and Medical Devices, and ISO14001
Black Belt in Lean 6-Sigma - Certified through employer.
Completed OSHA 30 Hour General Industry Trainer course
Completed Lean Manufacturing Training through JCIT Institute
APICS Certified in Basics of Supply Chain, MRP, JIT, Logistics, and Inventory Control
Masters- East Carolina University, Greenville, North Carolina
Bachelors - Northeastern University, Boston, Massachusetts


PROFESSIONAL AFFILIATIONS

Active member/officer in APICS and ASQ for over 20 years
National Safety Council for 10 years