02 9988 7654 or 0414 123 456 jsample@example.com.au
JOSEPH SAMPLE
Career Objective
Seeking a professional role in a specialist engineering consulting company, to whom I can offer previous construction experience, excellent analytical and strong organisational skills
Education
2001 Present Bachelor of Engineering in Civil Engineering University of New South Wales
Focussing on: Engineering design and construction, infrastructure, geotechnical engineering and water management
Honours topic: Earth pressure on walls for excavations
Key Achievement: overall Credit average with Distinction in Geotechnical Engineering
Appraised soil samples for site excavation Contributed to reports for commercial clients Participated in site visit around Sydney region Assisted with preparation of an environmental impact statement
Key Achievement: Assisted with an environmental project for a major client in a demanding consulting environment
Student Memberships
2003 - Present Engineers Australia
2003 Present Association of Professional Engineers, Scientists and Managers, Australia (APESMA)
2002 Present UNSW Civil and Environment Engineering Society
Joseph Sample page 2 of 3 Skills and Qualities
Communication: In my role working for a major insurance company, I am responsible for dealing with customers making a claim over the telephone. Often there is a lot of information that I need to source from the customer to ensure I have sufficient information to process their claim. Through this experience, I have learnt to listen very carefully and use a variety of question styles. I have learned that this strategy helps to build rapport with my customers.
Teamwork: Working for the marketing team for a solar racing car project, I have regularly needed to attend team meetings. As part of this experience, I have participated actively in the meetings and learned the importance of building rapport with my fellow team members. I made sure there was acknowledgement that we all came from different disciplines, therefore had different levels and types of expertise to offer. My contribution to the team meant that we were all able to work together to attract a new sponsor for the racing team.
Problem Solving and Analytical: As part of my engineering studies I have been working on a thesis, analysing the soil composition and calculating the earth pressure using specific equations. I have read and analysed a wide range of national and international research papers to help me draw conclusions about my own data. Consequently, I feel that I now have the information I require to successfully address my thesis research question.
Project Management: Throughout my industrial training placement for an engineering consultancy firm I worked on a number of projects. For each project, I created a project plan so that I could monitor the time frame and costs associated with each. I needed to organise equipment and contractors ahead of time so that all would go to plan when we undertook the site visits. From this experience, I learned the importance on conducting regular review meetings with all key players to assess the progress of projects.
Employment
2002 Present Customer Service Representative Partnerships Insurance Services
Answering and dealing with inbound calls from customers Solving problems when customers have difficulties with their insurance claims Using the computer database to track customer queries and records
Key Achievement: Recently promoted to a team leader role in recognition of my leadership skills and general competence
2000 2002 Sales Assistant and Film Processor Arrow Photographics
Assisted customers on a face-to-face basis Promote products to customers Processed film Assisted with ordering stock
Key Achievement: Given the responsibility to open and close the store on weekends
Joseph Sample page 3 of 3
Employment (cont.)
1998 2000 Checkout Operator CheapBuys
Worked under pressure during busy shopping hours Used a computerised cash register and point-of-sale system
Extra-Curricular Activities
2004 Yellow Shirt (O-week) Volunteer UNSW Student Union
Participated in providing new students with on-campus tours during Orientation Week Used my initiative to help new students who were having difficulty finding their way around campus Communicated with students from different cultural backgrounds
2003 Marketing Volunteer UNSW SunSwift Solar Racing Team
Met regularly with other team members to negotiate project outcomes Developed a marketing campaign which was successful in gaining a major sponsor Entered records and helped to maintain a database of sponsors and potential sponsors
2000 Present Team Member Hills Hawks Baseball Club
Actively and regularly participate in competitive matches Involve myself in club social activities and fund-raising events
Key Achievement: Awarded Clubs Most Improved Player in 2001