PSADMIN Activities

1) Migration
---------
Cover the migrations during the window and attend to emergency migration requ
ests to support sprint drops
2) Refresh activities
------------------
Psadmin shuts down the servers.
Oracle DBA takes the backup of existing db. Coordinates with prod team and ex
ports prod data and initiates the import.
Psadmin completes the post refresh activities and opens the enviroments for u
sers.
3) Applying Bundles/MPs
--------------------
Download Bundles/MPs/POCs from Oracle metalink
Apply to Demo, compare with Dev and coordinate with dev team for coming up wi
th a plan to preserve customizations.
After testing in Demo, go ahead with applying to further environments.
4) Supporting peoplesoft Dev team
-------------------------------
a) Access issues

User doesn't have access. Id might not exist, even though PAR has been appr
oved
User id is locked / user has forgotten password
No access to some tables - if dev, tell the user to sign in as SYSADM proxy
, if others check grants (Use dba_tab_privs or user_tab_privs views )

b) STAT support
No access to STAT - user id creation/password reset
Pull the workflow to rework
Execute backout instructions
Not able to drop down the individual names in the work queues
c) DDLs in DIT

Create/Alter records in DIT envrionments
Execute grant scripts
Execute GIS scripts
d) Trace files
Provide the trace files on request
e) Input files
Place the input files in /peoplesoft_out/IN on request
f) Requests to create objects in Database
example: dblink
g) Query performance - if dev team reports that a query is running slow
Need to check plan to see if we can avoid full table scans
Need to check if stats of table in question is correct, if not need to upda
te it.
last_analyzed from dba_tables
h) Compare reports
Sometimes dev team needs to validate a compare report between DIT and SIT/U
AT to confirm that the code changes are in place.
5) Troubleshooting
-----------------
a) Process scheduler
Processes going to 'No Success' or 'Not Posted'
Admin can help with issues like - space crunch in appserver machine, webser
ver machine

b) Changed code doesnt reflect - Clear appserver cache
c) Changed appengine still refers old code - Clear process scheduler cache
d) New menu doesn't appear on PIA - Run portal sync process and clear cache
e) Table lock issues
Frequently dev team members ping for this - "ORA-00054: resource busy and a
cquire with NOWAIT specified or timeout expired"
This happens if a session holds a lock on the same record that the user is
trying to update/delete
Most of the times, this is due to rollback in progress on a previous dml in
sert/update/delete - we can only wait
Some times, another user would've forgotten to commit a dml - we can tell t
he user to release the lock
f) Integration broker issues
Messages not flowing - stuck in new, initiated etc.
6) CITRIX Issues
--------------
a) Some developers will face issues with their citrix id
Error message - Could not create Shared Cache
Check configuration manager once, if everything is found okay, advise them
to raise a remedy ticket to CITRIX-PROD-L1 group. Citrix admin will
clean up all the stray/old sessions of the user in citrix server and that h
elps.
b) If they get the error invalid user id password - check PEOPLE id in config
manager and also check the other tabs to see everything is fine.

7) OBIEE Database support
----------------------
a) Account/Access issues
b) Schema refreshes
c) Query tuning
d) executing DDLS in UAT

8) Space issues
---------------
It's good to check the space in our boxes regularly for space and clear old lo
gs/trace files.