Office:

Satisfaction Unlimited
425 A, Super Mall I, Infocity, Gandhinagar-382007
Phone: 9825097606
Email: info@satisfactionunlimited.org Website: www.satisfactionunlimited.org









About Us:

Satisfaction Unlimited was started in 2006, in order to provide services to improve
processes, operations and thereby shareholders value. The company focuses on
serving organizations and individuals in realizing improvement projects in the area of
Operational Excellence (Quality, Environment, Safety, Information Security and Social
Accountability)
Our Vision:

To provide simple and effective services at affordable cost....
Our Values:

Customer Focus
Long Term Thinking
Making Things Happen
Our Quality Policy

Prompt services
Keep promises
Communicate
Stay in touch with clients and associates
Fair deals
Cost effective
Higher value to clients
Develop people @ client
Building network of services
Provide output without being asked
Sanjay Rajpal
Founder-CEO



Office:
Satisfaction Unlimited
425 A, Super Mall I, Infocity, Gandhinagar-382007
Phone: 9825097606
Email: info@satisfactionunlimited.org Website: www.satisfactionunlimited.org

Our Services:

Consulting, Facilitation, Assessments and Trainings for implementation of:
ISO 9001-Quality Management System
ISO 14001-Environmental Management System
ISO 18001-Occupational Health & Safety Management System
ISO27001-Information Security Management System
TL 9001-Quality Management System for Telecom Hardware, Software and
Services Providers.
SA 8000-Social Accountability Management System
TS 16949-Quality Management System for Automobile Sector Suppliers
ISO 22001/ HACCP based Food Safety/Hygiene Management System
Q7A (GMP requirements for APIs)
CMMI
Integrated Management Systems to incorporate requirements for all above and a
common certificate.
AICTE/ DPRs/ Feasibility studies for projects
CE/UL/CSA Marking
NABH
Customized Management Solutions
Six Sigma based process improvements
Kaizen Culture
Project Management
TOC (Theory of Constraints)
TRIZ (Innovation)
Soft Skills Development
Our Approach:

We follow a vigorous project management approach involving:
Acquisition/ Development of competence to meet improvement projects quality,
efforts and time goals
Process development for systematic/ in-depth reviews to ensure progress and
deliverables are verified and validated

Resources at a Glance:

We have highly competent resources to handle wide range and type of services. The
programmes to continuously capability building is ensured for acquiring and training
human resources, to help them act as change agents, to bring transformation in our
clients organizations



Office:
Satisfaction Unlimited
425 A, Super Mall I, Infocity, Gandhinagar-382007
Phone: 9825097606
Email: info@satisfactionunlimited.org Website: www.satisfactionunlimited.org

CEOs Profile
BE (Electronics & Instrumentation) / M.Tech (Digital Communication)./ MBA
(Marketing)
Six Sigma Black Belt (ISI)
Certified Quality Engineer (CQE-ASQ-American Society for Quality)
Lead Assessor ISO9001 (Quality Management System)/ ISO14001
(Environmental Management System)/ ISO 27001 (Information Security
Management System)/ OHSAS18001 (Occupational Health & Safety
Management System) TL9000 (Quality Management System for Suppliers of
telecom Hardware, Software and Services) ISO 22000 (Food Safety Management
System, TS16949 (Automotive Quality Management), NABH (Healthcare Quality
Management)
Tutor for IRCA (International Register for Certificated Auditors, UK) approved
Lead Auditors Courses for Quality Management Systems and Environmental
Management Systems.
Tutor for Diploma in Quality Management and QMS/EMS/ISMS related courses at
AMA, Ahmedabad
Certified Project Manager
Kaizen Implementation
TOC (Theory of Constraints)
TRIZ (Innovation)
Training for Quality Problem Solving Techniques at AOTS, Japan
Formally Sr. Consultant registered with Quality Council of India, Delhi
More than twenty years of full-time practical workplace experience in technical,
managerial or professional positions for Quality Management Systems
development and implementation, Product Quality Management and Technical
Services (design, vendor development, value engineering and after sales service
support), Conducted more than 400 third party quality, environment, information
security and safety audits, Conducted more than 600 training programmes on
quality, environment and other management aspects., Facilitated more than 250
organizations for development, implementation and certification of various
management systems
Worked for BVQI-Bureau Veritas Quality International-Certifying Body, Hitachi-
Consumer Durables Manufacturing, Parikh Micro-Hybrid Circuits, Components
and Electronic Material Manufacturing, Mafatlal Micron-Connectors
Manufacturing, Engineers India Limited-Engineering Consultancy Organization
Books & Articles Published for AMA, Times of India and Indian Express such as
Understanding Information Security, 8 S of an Organization, System Driven Vs
Symptom Driven Organization, Saying No to Paper and Yes to Quality,
Constructing Time, Macro Deficiencies of ISO 9000-Indian Context
Memberships of ICRA-UK, ASQ-USA, AOTS-Japan, AMA-Ahmedabad, QCI-Delhi



Office:
Satisfaction Unlimited
425 A, Super Mall I, Infocity, Gandhinagar-382007
Phone: 9825097606
Email: info@satisfactionunlimited.org Website: www.satisfactionunlimited.org

The CEO is supported by
General Manager Operations
Fifteen Years of Rich Experience in Calibration, Certification Body and Services
Project Consultants
Six Sigma professionals
Masters in Quality and Productivity Management/ Graduates
Work Experience in handling QMS/ EMS/ OHSAS certification projects
Organization Structure:

Depending on client requirements/ skills/ geographical location and workloads/
training objectives, the project based organization structure is followed for team
leaders and project coordinators.
External resources are also used to compliment the skills and time constraints
though a system of selection, involvement and monitoring of such outsourced
activities
Necessary Infrastructure and IT support/ work environment is provided to above
employees to ensure effective and efficient working.







Authorized Signatory
(Sanjay Rajpal, CEO)`

CEO
General
Manager
Project based
Part Time
Trainers/
Consultants (4-6
members)