BUILD

IT SERVICES AND SOLUTIONS FOR

MANUFACTURING INDUSTRY
with the experts
At ITC Infotech, we specialize in providing comprehensive solutions for varied
manufacturing industries ranging from consumer goods to aerospace. Our
extensive experience and focus on high-end consulting helps us deliver world-class
IT-based solutions that includes Business Process Consulting, Enterprise Resource
Planning, Product Lifecycle Management, Custom Applications, Manufacturing
Execution Systemand Customer Relationship Management to a wide spectrumof
continuous and discrete manufacturing industries globally.
Our thrust is on developing solutions and services that help improve our customers'
operations and drive improved efficiencies across the value stream of the
enterprise.
BUILD
A dedicated offshore development center
set up at Bangalore, in 2000, has become a
center of excellence in technologies,
innovative methods, processes and skills in
the PLM space. In 2008, PTC chose ITC
Infotech as a preferred Strategic Services
Partner to better serve its customers
globally. PAPER, PRINTING &
PACKAGING
METALS
OIL & GAS
CHEMICAL&
ALLIED PRODUCTS
AUTOMOTIVE
HI-TECH &
ELECTRONICS
INDUSTRIAL
EQUIPMENTS
CONSUMER
GOODS
MEDICAL
DEVICES
AEROSPACE
& DEFENCE
APPAREL
FOOTWEAR &
ACCESSORIES
HI-TECH &
ELECTRONICS
Industries
beyond barriers
Services
nRelationship management focus
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Large clients with long termand deep relationships
Strategic relationship with key customers
Willingness and readiness to invest around customers unique
requirements
nDelivery management capabilities
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Robust global delivery processes
Proven knowledge transfer and transitioning framework
Continuous value addition through innovation and productivity
improvement
People management skills
nExecutive leadership
nPractitioners in discrete and process industry domain
nDomain and technology capabilities
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Experience in manufacturing industry
Specialist Independent Verification & Validation capabilities
Significant investment in building domain consulting capabilities
Industry domain solutions leveraging technology innovation
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MES consulting
Design and development
Customization
Data migration
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Implementation and rollout
Integration with ERP, PLM and other applications
Maintenance and support
nManufacturing Execution System (MES)
All aspects of the Manufacturing value chain is taken into consideration, starting from supply of raw materials and components, to the end-
product to the customer. We enable customers to reduce cycle time and achieve on-time delivery, while maintaining high quality standards.
Differentiators
Manufacturing Services Porfolio
Product Life-cycle
Management
PTCs strategic services partner
and a dedicated offshore centre
around PLM services.
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Business Process Consulting
Customization and
Implementation Services
Enterprise System Integration
Upgrade and Migration Services
Performance Tuning
Training
Flex PLM
Application maintenance and
support
Gold Certified member of the
Microsoft Partner Program and first
in India to become a Microsoft
Centre of Excellence (MSCoE) in
e-commerce technologies Sun
Microsystems iForce partner and
also partnered with IBM, Intalio
and Compuware
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Architecture & Design
Consulting
Development - Full Lifecycle /
Part Lifecycle
Maintenance and Support
Re-engineering and Migration
System Integration - ERP, CRM,
Legacy
Code evaluation, Profiling and
Remedies
Transform business performance by
bringing a strategic perspective on
process improvement and IT
enablement
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Base of Pyramid
Business Process Consulting
Corporate Sustainability
Enterprise Performance
Management
Hospitality Management
Consulting
RFID Solutions Centre
Certified Partner for Oracles
Siebel Customer Relationship
Management and Oracles Siebel
Analytics
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Migration / Upgrade
Customer Care BPO
Offshore Transition
Maintenance and Support
Enterprise Application
Integration
Implementation and Rollout
Global leadership position as an
SAP Services provider is reflected
in our multi-layered partnership
with SAP
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Dual Shore Implementation &
Rollout
Maintenance and Support - CCC
Framework
Enterprise Application
Integration
Migration
Independent Verification &
Validation (IV&V) Testing
ERP Knowledge Manager -
PBNW
Custom Application Business Consulting
Customer Relationship
Management
Enterprise Resource
Planning
Customer Successes
Change management processes through e-Signature
reduces timeanderrors
Our Client|
Requirement|
Solution|
Business Impact|
Global medical devices manufacturer
Our client was using Pro/I, which neither met their business requirements,
nor lent itself to easy customer-facing feature extensions. The client wanted to migrate to a
complete web-based design and collaboration environment, which would enable integrated
visualization, better WAN performance, improved user interface, and extensive review
capabilities. The client also wanted to free themselves from paper based design change
request process and move to a more robust method of managing access to the design
environment.
We helped the client migrate fromPro/I 3.4 to PDMLink8.0. We also undertook
systemtesting and business process configuration.
We enhanced our clients change management processes through e-
Signature, creating a single systemfor all product data. Our client nowhas access to a global
set of tools and processes. We also helped reduce errors resulting from lack of visibility,
manual and paper processes and duplicate efforts
with customized solutions
BUILD
Partners
adoption and higher user satisfaction.
Global manufacturing giant
Our client needed to design a new MES system
from grounds up by using a scalable technology, while retaining
functional scope and consolidating best practices.
We developed an MES for our client with multiple
hardware equipment interfaces to acquire data from complex
hardware. We custom designed software APIs and classes,
integrated with third party ERP and label printing software and
QTM/FTS hardware. Our solution also included multilingual
support for several international languages.
Our on time, within budget, zero-defect
delivery helped our client significantly lower their total cost of
ownership (TCO) for the multi-geography multi-location MES
rollout. Our solution also resulted in process improvements,
enhanced decision making capabilities and reduced time-to-
market for new products. By eliminating redundant data entries
between the MES and ERP, and feature enhancements like
traceability to the SKU level and easy machine scheduling, we
were able tofurther enhance business value.
US energy major
Given the nature of oil pricing, our client wanted
to ensure constant contact between their headquarters and
individual gas stations across the country to keep the individual
stations updated on price fluctuations.
We helped our client migrate their LOPS systemin the
US. We were also engaged in application development and
support. We established two-way communication with gas
stations and a full audit trail of price changes. We also provided
multi-currency pricing, with the ability to handle different
currencies at different gas stations and a user-defined dynamic
pricing strategy at any organization hierarchy.

We enhanced functionality and integration
with related systems like billing, pricing systems and processes
over Europe and Eastern European countries. We also optimized
business systems and costs of support and maintenance, and
provided our client with access tocritical information frommobile
Manufacturing Execution System (MES)
rollout reduces time-to-market
Our Client|
Requirement|
Solution|
Business Impact|
Enhanced functionality by aligning
systems andprocesses globally
Our Client|
Requirement|
Solution|
Business Impact|
Cost savings and operational efficiency
by reductioninprocess steps
Our Client|
Requirement|
Solution|
Business Impact|
13.5% increase in productivity through
our RunTeam Support
Our Client|
Requirement|
Solution|
Business Impact|
Leading food packaging company

Our client wanted to switch to Enterprise
PLM/PDM Platform with enhanced functionalities. They also
needed to retire their old Pro/Intralink 3.3 and PDMLink 8.0
systems, and move to a web-based design and collaboration
environment, with better WAN performance.
We helped our client migrate and upgrade to
PDMLink 9 in one go. This was executed by a complex
Pro/Intralink Gateway upgrade and a Pro/I migration and
subsequent Windchill upgrade. The project was executed in an
onsite-offshore model
We were able to enhance operational
efficiency and help our client realize sizeable cost savings. We
substantially shortened the entire process, resulting in faster ROI
realization and better adoption through higher user satisfaction
across our clients organization.
World leader in HVAC
Our clients organizational goal was to achieve
higher productivity and uninterrupted Windchill support for the
smooth functioning of their business, to create, collaborate and
control their electronic data.
We provided the client a cost effective dedicated
support model, based on an ITIL Framework and appointed an
onsite coordinator for stakeholder meetings. We also enabled call
logging through phone, mail and helpdesk system, thus making an
offshore helpdesk available 24 hours to respond to the clients
needs
and provide further assistance.
The L1 calls were resolved immediately, facilitated by a rich
database of Frequently Asked Questions (FAQs). The PTC tech
support was available for any product related issues as the
offshore teamalsoworked out solutions and deployments.
Through this intensive 24X5fully outsourced
and off-shored operation that was developed to accommodate 3
geographies, our clients business sawsignificant cost savings.Our
client experienced a faster ROI realization along with remarkable
operational improvement. Seamless support ensured better
past expectations
Providingone stop services for all your IT needs
ITC Infotech is a leading IT service provider and leverages emerging technologies by
addressing both corporate readiness and operational process issues enabling companies to
deliver competitive results. We offer clients cost effective delivery by leveraging our unique
Extended Enterprise Model encompassing the state-of-the-art offshore delivery centres at
Bangalore and Kolkata (India) and country offices in the US, the UK, the Nordics and
South Africa. We have gained strategic alliances with world-class solution providers to cater
to our clients customer responsiveness and flexibility, while reducing costs and increasing
regulatory / corporate compliance.
With over 640 person years of manufacturing experience and 200+ dedicated resources,
the manufacturing practice at ITC Infotech has deep practitioners understanding of the
industry.
We are backed by a well honed service delivery strategy, best practices, technical excellence
and project insights built fromvarious client engagements.
Our clients include
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Companies engaged in the manufacture of industrial machinery and components
Global automotive companies
High tech and electronic manufacturers
Premiumfurniture and fixture manufacturers
Chemical and allied product manufacturers
Companies engaged in oil and natural gas
Worlds largest aircraft manufacturers
One of the worlds largest steel manufacturer
Aleading international specialty plastic & fiber products manufacturer
One of the largest integrated energy companies in the USA
BUILD
Certifications
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CMMi level 3
ISO 9001
ISO 27001 and BS 7799 certified
ITIL and ITSM compliant deliveries
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Recognised in the Leaders Category for the
2010Global Out sourcing 100
Best 20 Leaders by Industry Focus:
Discrete manufacturing
All content/information present here is the exclusive property of ITC Infotech, and correct
at the time of publishing. All trademarks are the registered property of the respective
owners and are used herein for identification purposes only. Unauthorized use of content
/information appearing here may violate copyright, trademark and other applicable laws.
Copyright 2011 ITC Infotech India Ltd. All rights reserved.
ITC INFOTECH
ITC Infotech is a fully owned subsidiary of ITC Ltd, a diversified business conglomerate. ITC is one of Indias foremost
private sector companies and runs market-leading businesses in multiple segments. ITC completed 100 years of
leadership in 2010.
ITC Infotech is a global IT services and solutions company. The company focuses on developing industry specific
solutions aimed at clients unique business requirements and challenges in critical performance areas. ITC Infotech has
also established technology Centers of Excellence (CoEs) to deepen capabilities and incubate cutting-edge technical
competencies.
Arobust outsourcing model, comprehensive suite of differentiated solutions, and focus on excellence in execution, have
provided ITCInfotech a leadership position in its chosen domains. The company is working with a bevy of Fortune listed
global customers and its service delivery footprint spans five continents, spread across 140countries.
To contact our subject matter experts, please write to: contact.us@itcinfotech.com
Global Locations
North America: New Jersey, New York, San Jose, Houston, Troy, Bentonville
EMEA: Milton Keynes, Copenhagen, Prague, Johannesburg
Asia Pac: Kolkata, Bangalore, Victoria, Singapore