JOANNE KEEN ARMSTRONG

Waltham, Massachusetts 02452 617.501.4496 joannearmstrong909@gmail.com

www.linkedin.com/in/joannearmstrong1/

OPERATIONS / PROGRAM MANAGER
SUMMARY
Seasoned, dynamic professional in operations, program and people management with experience in technology,
international sales, manufacturing, and healthcare industries. Creatively manages projects across departments to
deliver on contracts with complex specifications within tight timeframes. Prepares contracts, proposals, project
plans, budgets and other reports with meticulous attention to detail.

Best known for: followthrough and decisiveness (willing to relocate)

Project management and leadership
International sales / trade compliance / ITAR
Start-up operations and logistics
Customer development and support
Letters of credit and letters of guarantee
Creatively directs cross-functional teams

PROFESSI ONAL EXPERI ENCE

QINETIQ NORTH AMERICA INC. (QNA), WALTHAM, MA 2006 June 2014
Manufacturer of military robotics & armor

Business Systems Logistics Specialist / Assistant Operations Manager
Generated millions in revenue ensuring return customers by managing fast-paced operations for multi-million dollar
proposals and contracts from start to finish. Assured all customer requirements, company policies, International
Traffic in Arms Regulations (ITAR), letter of credit demands, and other applicable regulations were followed; this
lead to on-time, quality shipments & satisfied long-term customers.
Reduced man-hours by designing practical project plans for delivery on multi-million dollar programs using
strategic project planning tools such as special requirements matrices, project web sites, clear action item
status reports, and small, focused, meetings.
Increased revenues by delivering meticulous reviews including risk & cost analysis of 100+ page contracts /
Statements of Work from U.S. DOD, international, & domestic customers for unmanned system orders.
Provided innovative risk reduction strategies and saved man-hours by advising QNA executives against high-
risk, low-benefit contracts and proposals.
Developed strong relationships while negotiating international and domestic contracts with customers and
overseeing manufacturing, engineering, export compliance, quality assurance and repair support staff.
Prevented costly outsourcing by serving as QNAs resident expert on letters of credit, letters of guarantee and
various bonds; negotiated terms of same with customers and their foreign banks.
Saved labor hours in meetings by developing new methodologies for QNA project management, including
initiating the use of action item lists on internal shipping documentation.
Improved efficiency & saved travel costs by acquiring list of major leads & exporting data into Google Map for
use by business development personnel to plan demonstration routes.
Protected at least $15 million in revenue by uncovering errors in costing/pricing & technical matrices.
Established cost-saving vendor relationships with potential to save tens of thousands per order.

MASSACHUSETTS INSTITUTE OF TECHNOLOGY (MIT),
INSTITUTE FOR SOLDIER NANOTECHNOLOGIES (ISN), CAMBRIDGE, MA 2002 - 2006

Assistant Director for Facilities and Administrative Operations (2004 2006)
Reduced operating costs and helped ensure continued funding by designing & implementing innovative policies and
procedures leading to seamless operations associated with personnel, facilities, security, management, event planning,
communications and annual Army reviews.
Saved tens of thousands of dollars by advocating for & overseeing installation of external nitrogen tanks
overcoming prior rejection of the project by directly submitting petition to MIT Provosts Office.
Improved efficiency piloting special projects and major assignments for ISN senior management requiring
agility, rapid decision making and the ability to interpret and convey operating procedures.
Supervised and trained Executive Administrative Assistant.

Executive Administrative Assistant (2002 2004) (promoted to above)
Supported director and executive director with the startup and development of a 5-year $50 million dollar research
center while serving as the primary contact for MIT departments comprised of IT, Security Office, Parking /
Transportation, and Facilities.
Saved MIT tens of thousands of dollars by detecting error on HQ blueprints.
Managed logistics associated with moving Institute headquarters to a new 28,000 sq. ft. secure facility.
Ensured continued ISN funding by consolidating, editing & submitting 40+ research proposals.
JOANNE KEEN ARMSTRONG 617.501.4496 2

STONINGTON INSTITUTE, NORTH STONINGTON, CT 1997 - 2002
A hospital for patients with addiction and dual diagnoses

Executive Director of Adolescent Programs (2000 2002)
Increased gross profits by over $1 million/year by growing program to include 50 inpatient State-paid beds involving
JCAHO accreditation, marketing, admissions, insurance negotiations, and staff mentoring.
Grew reputation of 50 bed inpatient & 40 bed off-campus adolescent treatment programs by fostering
productive interactions with clients, parents, media, outside agencies, and other stakeholders.
Using experiential team building activities and brainstorming sessions, maintained positive atmosphere and
provided support, motivation, guidance, and direction at weekly staff meetings.
Working directly with CEO and COO, maintained cost efficient operations using dynamic project planning,
scheduling, resource planning, budgeting and strategic initiatives.

Director of Administration Adolescent Program & Satellite Offices (1999 2000) (promoted to above)
Provided training, guidance, and leadership to adolescent admissions counselors as well as clinical and residential
staff while playing instrumental role in managing and initiating cost reduction strategies at two satellite offices
delivering partial hospital care to more than 120 adult clients.
Reduced man-hours by devising schedules that streamlined transportation at satellite offices.
Presented, advocated for, and played instrumental role in expansion of Stonington Institutes first adolescent partial
hospitalization program to include off-campus housing. First of its kind in the country.
Developed processes to handle liability concerns, sentinel incident reporting and communications during a
period when the Institute was not equipped with e-mail.
Researched required parameters and successfully completed annual applications for licensure from
Connecticut Board of Education.

Adolescent Program Manager (1998 1999) (promoted to above)
Co-developed Stonington Institutes first outpatient adolescent treatment program including the formulation and
implementation of innovative adolescent program, admissions procedures, marketing plans, program brochures,
rules, regulations and operating procedures.
Generated initial clientele by effectively promoting new adolescent treatment program, catching the medias
interest; the effort resulted in several story write-ups in newspapers and magazines including a feature on the
cover of Juvenile Justice Magazine.
Significantly expanded client base by approaching numerous juvenile probation officers.
Case managed 13 clients, including securing insurance payment authorization, discharge planning and regular
interaction with family members.
Transitioned countless teenagers from emotional and hostile outburst states to calmly signing admissions
paperwork.

Admissions Counselor (1997 1998) (promoted to above)
Admitted adult clients into treatment after careful examination of psychiatric and medical paperwork.
Responded to caller inquiries on various issues related to substance abuse.
Provided assistance with interventions and non-violent restraints.

EDUCATI ON AND CREDENTI ALS
WESLEYAN UNIVERSITY, MIDDLETOWN, CT: BACHELOR OF LIBERAL ARTS, MAJOR IN PSYCHOLOGY
President, Kappa Alpha Theta | Vice President, Inter-Fraternity Council |Teachers Apprentice
Massachusetts Notary Public

PROFESSI ONAL TRAI NI NG & AWARDS
Project Adventure Ropes Course Instructor: 1999
Massachusetts Institute of Technology Infinite Miles Award: 2004
Crucial Insights into Defense Trade Focusing on International Traffic in Arms Regulations (ITAR): 2007
Directorate of Defense Trade Controls (ITAR) In-House Seminar, Washington, DC: 2009
International Trade Resources Center Seminar Program focusing on Export Documentation: 2011
Global Anti-Bribery Doing Business with Foreign Public Officials: 2011
American Management Association (AMA) Advanced/Management Communications Seminar: 2013

SOFTWARE SKI LLS
Microsoft Office Applications (Excel, Word, PowerPoint, Access, Outlook etc.) | Microsoft Project / SharePoint |
FileMaker Pro | MWSnap | Visual | Zen | Costpoint | SAP | Adobe Acrobat | Salesforce.com | Windows, Mac & Linux