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Laundry Servicing

Laundry Attendant

The Laundry Attendant is responsible in collecting and washing dirty clothes of
customers and hotel beddings and uniforms. They also perform ironing, folding and the
distribution of laundry items to its designated destination.

Duties & Responsibilities:

Counts articles to verify quantities on laundry requisitions.
Tag, sort and pre-treat guests laundry items in accordance with organizational
requirements.
Inspect guest items for damages and stains and report any damages to the laundry
supervisor.
Ensure the proper use, storage and maintenance of laundry equipment, tools and
supplies.
Perform spot cleaning procedure on heavy soiled/ stained and contaminated articles.
Perform washing of guest items according to propertys standard procedures.
Perform mending and repair of guest garments.
Fold and place laundry item in appropriate storage area.
Operate laundry machinery such as washers, driers and ironers.
Perform pressing / ironing according to prescribed procedures.
Responsible for sewing or mending of guest clothes.
Figure bills to be attached to guest laundry.
Clean and maintain work areas.
Transport clean laundry to storage areas.
Perform other duties as maybe assigned by the supervisor

Receiving a call from the Guest

The Guest

The guest chooses the appropriate laundry services (washing,dry cleaning or
pressing)
The guest accomplishes the laundry request form
The guest place the soiled garments and laundry list inside the laundry bag
The guest may call the laundry department or he/ she can hang a laundry request
card on the door

Procedure of Receiving Guest Call

Answer the telephone promptly
Mention your department and your first name
Ask the name of the caller including room number
Provide assistance
Listen attentively to the request and take notes if necessary:
The name of the client
Room number
Urgency of the item to be laundered
During conversation, repeat the name of your client and room number
Repeat the request of the guest
Ask the guest if they still need more assistance
Bid the guest goodbye and remember to say thank you

Procedure for Collecting Laundry Items from
Guestroom

1. Proceed to the guest's room and knock on the door three (3) times and announce
Laundry Service".
2. When the guest open the door, inform the guest that you came to collect guest laundry.
3. Ask permission from the guest to count and check the items to be laundered.
4. Tally the count with your own physical count.
5. Write the correct number of items laundry request form.
6. Notify the guest for any discrepancies.
7. Check if the guest has filled-in the laundry list. Look for the following:
The name of the client
Room number
Date
Urgency of services according to guest request
Guests signature
8. Ask the guest if he/she need additional help or if they have additional request
9. Bid the guest goodbye and remember to say thank you.

Receiving Guest Laundry

1. Place the laundry bag that contains dirty clothes in the receiving area
2. Note the time when guest item is being receive
3. Check laundry list accordingly
Name of the Guest
Room Number
Specific instructions/request
4. Check laundry items against the laundry list
Count number of each item
Make sure that the numbers of the laundry items correspond with the laundry list
Write down any correction in the laundry list
Ask your supervisor to sign the corrected document
5. Tag each laundry Item
6. Record guest laundry according to company procedures. You should write the following
in the control record book:
Name of the Guest
Room No.
Record express service with required delivery time
Place guest date of departure (if needed)
If the guest is expected to depart on the same day, charges should be made
immediately and send a receipt to the Front Office
7. Report any discrepancies to your supervisor, e.g.
Shortage of guest items to documentation
Heavily stained or damaged items
8. Check each garment for damage such as: fading color, stains, missing buttons, tears
9. Shake out any loose items or soils wrapped up in the garment
10. All express items must immediately be handed over to the washer or dry cleaning
operator
11. Put all dirty items to the various sorting baskets supplied for this purpose
12. Report to the Laundry Manager or to the person concerned any unusual condition,
including valuable items left by the guest

Sorting Laundry Items

1. Wear Personal Protective Equipment (gloves) when handling soiled linen.
2. Turn the cloth inside out.
3. Carefully check care labels for washing instructions.
4. Check all pockets for lost and found items.
5. Check for stains and damage
6. Finally, sort guests dirty laundry according to:
Type of laundry (hand wash, dry clean, machine wash)
Size of the cloth
Colorfastness of the fabric
Type of fabric (silk should not go with heavy cotton)
Degree of stain and/or dirt
Urgency of the item

Care label Interpretation

Machine wash symbols


On clothes that you may machine wash, you will find a symbol that looks
like a cup with a wavy line that indicates water.

Use cold water

Use warm water

Use hot water

Permanent press

Use gentle cycle

Do not machine wash

Hand wash

Bleaching symbols


A triangle symbol on the care label will tell you if you could bleach the fabric.

A triangle means you may bleach the item as needed and you can use any
bleach on the fabric.

A triangle with lines or shading means you can only use non-chlorine
bleach.

Do not use bleach the fabric if you see a triangle with an X on it.

Drying Symbols


A square symbol indicates drying instructions.

If the square has a circle in it, then you can put the item in the dryer.

If the circle is black, tumble dry only with no heat.

If it has a single small dot, use low heat

If it has two dots, use medium heat.

If it has three dots, use high heat.

A single line under the symbol means use permanent press setting.

Two lines under the symbol means use gentle cycle setting.

An X over the symbol with a circle means do not tumble dry.

Three vertical lines mean to line dry.

Horizontal dash mean the item should be dried flat.

Ironing Symbols


The ironing symbol is a simple representation of an iron.

One dot on the iron symbol means use low heat.

Two dots on the iron symbol means use medium heat

Three dots on the iron symbol means use high heat

Two vertical lines under the iron with an X means do not use steam.

An X on the iron symbol means do not iron.

Removing Stain

1. Gather all necessary materials.
a. Stain-removing agents (use specific stain remover for specific fabric and stain).
All purpose detergent
White vinegar
Lemons
Bleaches (Hydrogen peroxide, Oxygen bleach, Chlorine bleach)
Ammonia
Rubbing alcohol
Acetone
b. Solvent-type cleaning fluids (dry cleaning or spot removers)
c. Enzyme pre treatment products
d. Stained cloth
e. Scrapping tool
f. Paper towel or Towel
2. Wear Proper Protective Equipment (PPE).
3. See and follow care label found in the collar or side seam of the garment.
4. Read and follow package directions of the product to be use.
5. Pre-clean the garment by blotting or scraping. Place the stained area face down on a
clean paper towel or white cloth.
6. Check for colorfastness by testing the stain remover on the unseen area of the item to
avoid damage on the fabric.
7. Gently scrub the stain-remover on the wrong side of the garment.
8. Continue to soak and scrub until the stain has disappeared.
9. Launder the garment.

TIP

For liquid stain, first blot the stain, do not rub, to absorb excess liquid before it soaks in
deeper.
For solid stains, such as mud, you should scrape it off with a butter knife before you
attempt to clean the stain.

Laundering with a Washing Machine
1. Read and follow your washing machine owner's manual.
2. Check the condition of the washing machine specially the electrical plugs and wires.
3. Weight the laundry items.
4. Select appropriate load size.
5. Add washing cleaning agents and chemicals following the recommended quantity for
specific load size.
6. Load your clothes loosely into the washing machine. Load the laundry as high as your
owner's manual specifies or to the top row of holes in the tub.
7. Close the lid and set the controls of your washing machine according to what you are
washing.
Set the water level: The level of water should depend on the quantity/weight of items
to be laundered.
Adjust the water temperature of the washing machine:
Use hot temperature if garments are heavily soiled or white in color.
Use warm temperature for bright colors and lightly soiled items.
Adjust to cold temperature if items are for permanent press.
8. Select the right wash cycle and time.
Use super wash cycle for heavily soiled items.
Regular wash cycle is appropriate for light soiled ones.
9. Set Spinning and rinsing cycle
10. Turn on your washing machine. Allow it to work through all of the cycles and turn itself
off before you unload the washed laundry.
11. Remove laundry items from the tub when the buzzer sounds.

The heating is commonly done to a temperature of 180220 Celsius, depending on the
fabric.

Preparation

1. Prepare the materials needed:
Flat Iron
Ironing board
Water sprayer (optional)
Clean damp cloth
Hanger
Cloths rack
2. Check the cleanliness and condition of flat iron and ironing board before starting to
work.
3. Set the ironing board.
4. Consult care label of the fabric for ironing temperature.

Ironing Shirt

1. Correct order of ironing a shirt:
a. The collar part of shirt should be first
b. Yolk/ shoulder part
c. The cuff
d. The sleeves
e. The body of shirt
2. Put a damp cloth on top of the ironing board. Clean the iron by rubbing it on the damp
cloth.
3. Start the process by ironing the collar:
a. Flatten the back of the collar on the surface of the board
b. Run the iron over the back of the collar several times until you are sure it is correctly
pressed.
c. Turn the shirt over and iron the front of the collar, follow the same ironing procedure
used for the back of the collar
4. Next iron the sleeves:
a. Lay the back of the sleeve on the ironing board
b. Stretch the fabric by using the palm of your hand
c. Iron the back of the sleeves
d. Flip the shirt over and iron the front of the sleeves
5. Iron the body part of the shirt:
a. Start with the left upper side of the shirt; flatten the fabric by using the palm of your
hand.
b. Iron straight upwards keeping good tension all the time.
c. Iron the seam by running the edge of the iron over the stitching while pulling with the
other hand.
d. Continue moving the shirt towards you bit-by-bit, ironing one section at a time.
e. Move in and out of the buttons taking care not to hit the buttons by going too fast.
f. Continue this way remembering to hold the shirt by the collar all the time while
pulling against the force of the iron to give a crisp finish.
6. Hang the pressed shirt with a hanger.

Ironing Pants

1. Turn on the iron and set to correct temperature
2. Clean the iron by putting it on top of a damp face towel
3. Iron the pockets
4. Iron the fly, seams and hems
5. Iron the waist band
6. Hold the pants on the lower part of the leg
7. Fold the leg of the pants together
8. Lay the folded pants on the ironing board
9. Pull out the pockets and iron it
10. Fold one leg up, allow it to overlap the waist
11. Iron in a circular motion, start working from the cuff to the pocket
12. Iron down to the leg smoothly creating only one straight line
13. Fold the other leg back down and iron as you did on the first leg. Make sure in seams
are align with each other
14. Turn the pants over and lay the pants on the ironing board
15. Match up the in seam and the side seam so that they are directly over each other
16. Iron down the leg to create a permanent crease
17. Turn off the iron and let it cool down before putting it away.
18. Hang from the waist or fold the pants.
Ironing Dress

1. Iron all parts that have a double thickness such as collars, hems, cuff, sleeves, bows,
ties and pocket and other parts that have double thickness.
2. Iron non flat portions like ruffles, shoulders, and puffed sleeves.
3. To iron puffed sleeves, stuff them with whiter cloth or towel.
4. Iron the body of the cloth starting on the upper portion of the garment.

Folding Shirt

1. Button the top and third button.
2. Lay the shirt face down.
3. Smooth out the shirt so it is flat on the front and back.
4. The first fold is right side:
Fold about one-third of the body towards the center of the shirt.
The fold line starts at the center of the shoulder and ends at the tail.
5. Neatly fold the sleeve forward, creating an angled fold at the shoulder. The sleeve
should line up with the edge of the first body fold.
6. Fold the left side in the same manner.
7. Make a fold of several inches of the shirttail.
8. Fold up the bottom half of the partially folded shirt. The tail should be just behind the
collar of the shirt.
9. Turn the entire shirt over.

Packing Laundered Items

1. Check for quality of the finished laundry / dry cleaning / pressing
2. Make sure that the correct number of pieces on guest laundry list is ready to be
returned.
3. Follow complete records and billing information in accordance with enterprise
procedures.
4. Package and present guest laundry in accordance with enterprise standards and
procedures. Wrap the laundry box and put a piece of your propertys giveaway
(optional).
5. For folded items, attach the laundry slip by sticking on the box, in a visible manner.
6. For hanged items, put a tie label indicating the name of the guest and room number.
7. Return finished items to guest in accordance with required timeframe.
8. Store processed guest laundry when required, according to guest requests or when
returning the laundry item to guests is not possible.