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Title
(Title must cover the subject on which the root cause analysis is done)
Author Name
Incident Reference No (if any)
Executive Summary
This section is to summarize the main report with the below information
!rief description of the problem"situation"incident
Problem"situation"incident date
Problem"situation"incident type
Le#el or se#erity of the problem"situation"incident
!rief about the in#estigation methods
!rief about the root causes
!rief about the recommendations
!roblem"situation"Incident #escri$tion
This section co#ers the detailed e$planation of the problem identified along with the following information
Problem statement
%im& ob'ecti#e of the analysis and the e$pected outcomes
(ow was the problem"situation"incident came into limelight)
*ho found the problem"situation"incident)
!ac+ground and conte$t to the problem"situation"incident
Problem"situation"incident date
Problem"situation"incident type
Le#el or se#erity of the problem"situation"incident
The effect on the organization
!roject Team
This section co#ers the information about the team in#ol#ed in the root cause analysis of the problem
This includes those who participated in the assessment& report preparation and the management
No of people in each team
Name
,ole"Designation
-ualification
.unctional departments
,esponsibility
Sco$e of Investi%ation"Assessment
This section co#ers the scope and criticality le#el of the in#estigation or assessment done on the problem
identified
Ty$e of Investi%ation"Assessment
This section co#ers the type of in#estigation " assessment& data " e#idence collection methods and the
problem mapping models
#ata"Evidence &ollection
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This section gi#es the detailed information on data or e#idences collected in /uantitati#e or /ualitati#e
modes This area also co#ers the following
(ow the data was collected)
0apping the data with the method it was collected(.or e$ample& using a /uestionnaire to collect
information on how many employees are dissatisfied because of the problem (ere& /uestionnaire is
the data collection method& the number of employees is the data collected)
*ho collected the data)
(ow the data " e#idences are #alidated)
Date on which the data was collected)
Date on which the data was #alidated)
&hronolo%y of Incidents
1f the problem is responsible for the order of incidences or situations in the organization& using a table for
gi#ing chronological data will be #ery helpful
Sam$le Table
#ate with Time ('se a
sin%le format here)
Incident"Situation
#ata Analysis (ethod
This section co#ers the information about data analysis methods
*hat are all the analysis methods used to analyse data)
*hy these methods are chosen)
*hy not some other method not suitable for this analysis)
*hat are the results)
Please pro#ide references here with appropriate statistical e#idences
Root &auses
This section co#ers the information on the root causes identified
*hat are all the root causes identified)
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(ow these causes are deri#ed)
(ow the root causes are #alidated)
The lin+ between the root cause and the effect should be clearly defined 2sing any simple management
'argon will not gi#e strength to the document or to the analysis The root cause should be defined and
e$plained clearly
)essons )earnt
This section co#ers the lesson learnt from the root causes identified
*hat could ha#e stopped the problem"situation"incident from occurring)
*hat was the lesson learnt from the analysis)
Recommendations
This section co#ers the action plan that needs to be ta+en to handle the problem
*hat needs to be done in order to manage the effects occurred due to the root causes identified)
&orrective Action !lan
This section co#ers the action items to implement the recommendations made % detailed plan co#ering
below sections is necessary to add #alue to the document
*hat action plans can sol#e the problem)
(ow to implement the action items)
(ow to trac+ and monitor the action items)
&onclusion3
This section co#ers the following
!rief summary of the problem& root causes identified and the solution found
(ow to a#oid such problems in the future)
(ow and to whom the information will be shared)
A$$endices3
1nclude supporting documents .ew e$amples gi#en below
% detailed correcti#e action plan
% chart e$plaining the cause and effect
% pro'ect team flowchart
%c+nowledgement& if any
*ersion &ontrol
+ile Name with the
*ersion
,ho made the
chan%es-(Name. Role)
,hat are the chan%es
made-
#ate
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+ile Name with the
*ersion
,ho made the
chan%es-(Name. Role)
,hat are the chan%es
made-
#ate