FINALTERM EXAMINATION

Spring 2010
MGT502- Organizational Bea!io"r #Se$$ion - %&
Re' No(
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8
No9
1 2 : % 5 , ; 3 Total
Mar+$
8 No9 * 10 11 12 1: 1% 15 1,
Mar+$
8 No9 1; 13 1* 20 21 22 2: 2%
Mar+$
8 No9 25 2, 2; 23 2* :0 :1 :2
Mar+$
8 No9 :: :% :5 :, :; :3 :* %0
Mar+$
8 No9 %1 %2 %: %% %5 %, %; %3
Mar+$
8 No9 %* 50 51 52 5:
Mar+$

8"e$tion No( 1 # Mar+$( 1 & - 0lea$e 4oo$e one

Which dimension of the Big Five model refers to be pleasant and accommodating in
social situations?
Extroversion
Openness to experience
Emotional stability
Agreeableness

8"e$tion No( 2 # Mar+$( 1 & - 0lea$e 4oo$e one

The
ability of a person to manipiulate hisher emotions according to a given situation is
called!!!!!!!!!!!!!!!!"
Emotional #ntelligence
Emotional $onstraints
Affective Emotions
$ognitive dissonance

8"e$tion No( : # Mar+$( 1 & - 0lea$e 4oo$e one

%elevant personal characteristics affecting perception of the perceiver are&
Attitudes
#nterests
'ast experiences
All of the given options

8"e$tion No( % # Mar+$( 1 & - 0lea$e 4oo$e one

According to attribution theory( )hich of the follo)ing is an internally caused
behavior? http&vustudents"ning"com
Wor*ing late in order to get a promotion
Arriving at )or* late because heavy traffic
Wor*ing )ee*ends because of your employer+s orders
,epending on luc* for success

8"e$tion No( 5 # Mar+$( 1 & - 0lea$e 4oo$e one

Which of the follo)ing statements is NOT an example of stereotyping?
There is no need to offer child-care to him. men aren+t interested in child care
,on+t hire an older )or*er. they can+t learn ne) s*ills
/he )as good at her last 0ob( so she )ill be good at this one
/he )on+t relocate for a promotion( since )omen don+t relocate

8"e$tion No( , # Mar+$( 1 & - 0lea$e 4oo$e one

Teams generally have a1n2 !!!!!!!!!!!!! impact on employee motivation"
#nconsistent
'ositive
,iscouraging
3eutral

8"e$tion No( ; # Mar+$( 1 & - 0lea$e 4oo$e one

Bilal
tells his boss only )hat he believes the boss )ants to hear" Bilal is engaging in&
Filtering
,efensiveness
/elective perception
/elective selection

8"e$tion No( 3 # Mar+$( 1 & - 0lea$e 4oo$e one


Which of the follo)ing communication function is performed( )hen employees are
re4uired to follo) their 0ob description or to comply )ith company policies?
$ontrol
5otivation
#nformation
Emotional expression

8"e$tion No( * # Mar+$( 1 & - 0lea$e 4oo$e one


Which of the follo)ing is the most effective communication net)or* for facilitating the
emergence of a leader? http&vustudents"ning"com
$hain
All-channel
Wheel
,irect

8"e$tion No( 10 # Mar+$( 1 & - 0lea$e 4oo$e one

The
transactional and transformational leadership should be vie)ed as&
Opposing approaches to accomplishing goals
/ubcomponents of situational leadership
Building bloc*s of charismatic leadership
$umulative forms of leadership

8"e$tion No( 11 # Mar+$( 1 & - 0lea$e 4oo$e one

One
reacts to !!!!! po)er out of fear of the negative conse4uences if one fails to comply"
6egitimate
$oercive
'unitive
%eferent

8"e$tion No( 12 # Mar+$( 1 & - 0lea$e 4oo$e one

,ependency is inversely proportional to )hich of the follo)ing statement?
The level of an individual+s personal po)er
The number of alternative sources of a particular resource
The type of informational analysis conducted in a situation
The financial resources re4uired to solve a problem
8"e$tion No( 1: # Mar+$( 1 & - 0lea$e 4oo$e one

5ost organi7ations develop multiple suppliers rather than give their business to only
one in order to& http&vustudents"ning"com
5aximi7e po)er
#ncrease information
%educe dependency
,evelop interdependence

8"e$tion No( 1% # Mar+$( 1 & - 0lea$e 4oo$e one

Which type of conflict )ill you experience among the multiple roles in your life( li*e role
of a father and a manager?
#ntergroup $onflict
#nterpersonal $onflict
#nterrole $onflict
#ntrarole $onflict

8"e$tion No( 15 # Mar+$( 1 & - 0lea$e 4oo$e one

Ali
)ants to buy a motor bi*e" 8e goes to the sho)room and sees different models of
bi*es" 8e li*es one of them very much and )ants to purchase it" 8e as*s the price from
dealer )hich is more then his range" Both of them then negotiate over price" This is an
example of& http&vustudents"ning"com
BAT3A
,istributive negotiation
#ntegrative negotiation
Third party negotiation

8"e$tion No( 1, # Mar+$( 1 & - 0lea$e 4oo$e one

Which of the follo)ing is NOT a common success criteria for any organi7ational
structures?
99999999,ecentrali7ed reporting
999999998igh residual mass
99999999'ermanent monitoring
99999999%apid response

8"e$tion No( 1; # Mar+$( 1 & - 0lea$e 4oo$e one

A
tall( centrali7ed hierarchy of authority and top-do)n communication and decision
ma*ing are characteristics of )hich of the follo)ing organi7ational structures?
99999999Organic structure
999999995atrix structure
999999995echanistic structure
99999999Functional structure

8"e$tion No( 13 # Mar+$( 1 & - 0lea$e 4oo$e one

Which of the follo)ing term defines ho) 0ob tas*s are formally divided( grouped( and
coordinated?
99999999Organi7ational structure
99999999Wor* speciali7ation
99999999,epartmentali7ation
99999999Organi7ational behavior

8"e$tion No( 1* # Mar+$( 1 & - 0lea$e 4oo$e one

Which of the follo)ing organi7ational design superimposes product or pro0ect based
design on existing function-based design? http&vustudents"ning"com
999999995atrix /tructure
99999999Functional /tructure
99999999,ivisional /tructure
999999998olding structure

8"e$tion No( 20 # Mar+$( 1 & - 0lea$e 4oo$e one

:iving )or*ers more control over ho) a tas* is to be completed often leads to 0ob
enrichment because&
99999999Wor*ers can thin* out their o)n )ay of tac*ling the tas*
99999999$hange their pattern of )or*ing )hen they )ant
99999999Feel more responsible for achieving the end product
99999999All of the given options

8"e$tion No( 21 # Mar+$( 1 & - 0lea$e 4oo$e one

Which one of the follo)ing best describes the process of interaction and integration
among the people( companies( and governments of different nations( driven by
international trade and investment and aided by information technology?
99999999%eengineering
99999999:lobali7ation
99999999Encroachment
99999999#T-Era

8"e$tion No( 22 # Mar+$( 1 & - 0lea$e 4oo$e one


#mplementing #/O often gives the follo)ing advantages EXCEPT:
99999999$reate a more efficient( effective operation
99999999#ncrease customer satisfaction and retention
99999999%educe international trade
99999999%educe )aste and increases productivity

8"e$tion No( 2: # Mar+$( 1 & - 0lea$e 4oo$e one

Which one of the follo)ing is NOT an example of regional economic alliances?
99999999European ;nion
99999999,emocratic ;nion of 8ungarians
999999993orth American Free Trade Agreement
99999999$aribbean $ommunity

8"e$tion No( 2% # Mar+$( 1 & - 0lea$e 4oo$e one

A
technical specialists )or*ing )ith a reputable organi7ation is allo)ed to continue to
contribute his expertise to the company )ithout having to become manager" 8e ma*es
recommendations in a )ide range of business areas( participates in high level
decisions( and acts as mentor to other employees" This situation is represented by
)hich one of the follo)ing option? http&vustudents"ning"com
99999999Traditional career path
999999993et)or* career path
999999996ateral s*ill path
99999999,ual career path

8"e$tion No( 25 # Mar+$( 1 & - 0lea$e 4oo$e one


#ndividual career counseling and information services are part of )hich one of the
follo)ing career development phase?
99999999Assessment phase
99999999,irection phase
99999999,evelopment phase
99999999,ecline phase

8"e$tion No( 2, # Mar+$( 1 & - 0lea$e 4oo$e one


'erformance is a function of )hich of the follo)ing factors?
99999999/*ill( )illingness to act and re)ard
99999999Ability( motivation and opportunity
99999999<no)ledge( s*ills and abilities
99999999 Tas*s( incentives and re)ards

8"e$tion No( 2; # Mar+$( 1 & - 0lea$e 4oo$e one

%esponding to changes in external or internal environment is called&
99999999#ncremental $hange
99999999Anticipatory change
99999999%adical $hange
99999999%eactive change

8"e$tion No( 23 # Mar+$( 1 & - 0lea$e 4oo$e one

Which of the follo)ing is NOT a primary force for change in organi7ations?
99999999Technology
99999999/ocial trends
99999999Economic shoc*s
99999999.e4rea$ing $+ill $et$

8"e$tion No( 2* # Mar+$( 1 & - 0lea$e 4oo$e one


Ability to understand )hat is read or heard and the relationship of )ords to each other is
called !!!!!!!" http&vustudents"ning"com

99999999=erbal comprehension
999999993on verbal comprehension
99999999'erceptual speed
999999995emory

8"e$tion No( :0 # Mar+$( 1 & - 0lea$e 4oo$e one


Which of the follo)ing statements about gender difference in leadership is correct?
99999999There is no difference in leadership on the basis of gender
99999999Women leaders are not good at negotiation
999999995en leaders seem to be more supportive and patient
99999999Women tend to adopt democratic leadership style

8"e$tion No( :1 # Mar+$( 1 & - 0lea$e 4oo$e one


When individuals or groups throughout the hierarchy participate in decision ma*ing(
authority is considered to be&
99999999Formali7ed
99999999Efficient
99999999/peciali7ed
99999999,ecentrali7ed

8"e$tion No( :2 # Mar+$( 1 & - 0lea$e 4oo$e one

The
aim of )hich of the follo)ing is to fundamentally change the )ay everybody in the
organi7ation conceives his or her role?
99999999,o)nsi7ing
99999999%eengineering
99999999Formali7ation
99999999/peciali7ation

8"e$tion No( :: # Mar+$( 1 & - 0lea$e 4oo$e one


Transmission of )hich of the follo)ing is the primary purpose of sociali7ation?
99999999$ore values to ne) members
99999999Tas* demands
99999999#nformation associated )ith the realistic previe)
99999999#nformation that allo) future employees to master the 0ob

8"e$tion No( :% # Mar+$( 1 & - 0lea$e 4oo$e one


Which of the follo)ing is the individual source of resistance to change?
99999999/tructural inertia
99999999Threat to expertise
99999999Economic threat
99999999Threatened po)er

8"e$tion No( :5 # Mar+$( 1 & - 0lea$e 4oo$e one


Which of the follo)ing is the organi7ational source of resistance to change?
99999999Fear of un*no)n
99999999Economic threat
999999993e) social relationship
99999999Threatened po)er

8"e$tion No( :, # Mar+$( 1 & - 0lea$e 4oo$e one


AB$ manufacturer is a local organi7ation" The $EO of that organi7ation is thin*ing of
expanding his business in international mar*et" What can be the possible reasons of
this expansion? http&vustudents"ning"com
99999999To earn foreign capital
99999999To )or* )ith untrained labor
99999999To avoid cultural diversity
99999999To )or* under poor )or*ing conditions

8"e$tion No( :; # Mar+$( 1 & - 0lea$e 4oo$e one


'T$6 has contracted )ith different recruiting agencies to provide human resource for its
call centers" #t is an example of )hich of the follo)ing?
99999999Off shoring
99999999Outsourcing
99999999>ob migration
99999999:eocentric

8"e$tion No( :3 # Mar+$( 1 & - 0lea$e 4oo$e one

Ali
is )or*ing in an organi7ation )here his boss has a very authoritative personality" 8e
al)ays threatens him by explanation calls and termination )arnings" Which of the
follo)ing factor is causing stress for him?
99999999/upervisor
99999999/alary
99999999/ecurity
99999999/afety

8"e$tion No( :* # Mar+$( 1 & - 0lea$e 4oo$e one


Which of the follo)ing performance management component is about summari7ing the
performance and ran*ing the records?
99999999'lanning
999999995onitoring
99999999%e)arding
99999999%ating

8"e$tion No( %0 # Mar+$( 1 & - 0lea$e 4oo$e one


Which of the follo)ing system comprises the processes and activities involved in
performance appraisals?
99999999'erformance management
99999999?uality management
99999999/tress management
99999999Team management

8"e$tion No( %1 # Mar+$( 1 & - 0lea$e 4oo$e one

>ob
rotation( understudy assignments( apprenticeship and formal mentoring programs are
examples of )hich of the follo)ing?
99999999On the 0ob training
99999999Off the 0ob training
99999999/imulation training
99999999=estibule training

8"e$tion No( %2 # Mar+$( 1 & - 0lea$e 4oo$e one

All
of the follo)ing are examples of indirect compensations EX/E0T(
99999999Brea*s
99999999Bonuses
99999999'ensions
99999999Educational assistance

8"e$tion No( %: # Mar+$( 1 & - 0lea$e 4oo$e one

A
manager performing the role of disseminator is most li*ely to do )hich of the follo)ing
activity? http&vustudents"ning"com
99999999/pea* in a $hamber of $ommerce@s meeting
999999998ire a ne) 8uman %esource 5anager for the company
99999999#nform subordinates about ne)ly founded competitors
99999999,evelop a ne) strategic five-year plan for the company

8"e$tion No( %% # Mar+$( 1 & - 0lea$e 4oo$e one

Which of the follo)ing is an example of positive emotions?
99999999Anger
99999999/adness
99999999'ride
99999999,isgust

8"e$tion No( %5 # Mar+$( 1 & - 0lea$e 4oo$e one

The
banner ads on the different )ebsite that are large( bold graphics and have moving
images are grabbing attention of vie)ers due to )hich of the follo)ing external
stimulus?
99999999/i7e and motion
999999993ovelty and familiarity
99999999#ntensity and contrast
99999999%epetition and familiarity

8"e$tion No( %, # Mar+$( 1 & - 0lea$e 4oo$e one

The
degree to )hich people in a country accept that po)er in institution and organi7ations is
distributed une4ually is called&
99999999Terminal =alues
99999999'o)er ,istance
99999999Fairness
99999999;ncertainty Avoidance

8"e$tion No( %; # Mar+$( 1 & - 0lea$e 4oo$e one

The
graphic portrayal of a t)o-dimensional vie) of leadership styles by Bla*e and 5outon is
*no)n as&
999999996east preferred co-)or*er scale
999999996eader-participation model
99999999Autocratic-democratic continuum
999999995anagerial grid

8"e$tion No( %3 # Mar+$( 1 & - 0lea$e 4oo$e one

#n a
manufacturing organi7ation supervisors and plant managers have )hich of the follo)ing
type of authority?
999999996ine authority
99999999Functional authority
99999999/taff authority
99999999All of the given options

8"e$tion No( %* ttp(<<!"$t"-ent$9ning94o) # Mar+$( : &


What is the purpose of conducting the 0ob analysis?
"
8"e$tion No( 50 # Mar+$( : &


Explain the role of ABC degree feedbac* in the measurement of performance"

8"e$tion No( 51 # Mar+$( 5 &

8o) the stress can be recogni7ed?
8"e$tion No( 52 # Mar+$( 5 &


,ifferentiate bet)een 0ob description and 0ob specification"
8"e$tion No( 5: # Mar+$( 5 &


When the organi7ations opt for the process reengineering?