ROBERT PROVINES

ROBPROVI@AOL.COM | 415-730-3495 | NOVATO, CA

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Self-starter with proven ability to spearhead and manage projects to completion, collaborate
efectively with cross-functional teams and utilize process and analytics to
increase efciencies and improve execution.
C)+& C)*p&t&$(#&.:
Sales eporting
!ata "nalysis
#rocess
!esign$%mplementation$%mprovement
#roject &anagement
'reative #roblem-Solving
'ross-(unctional )eam *eadership
S&"&(t&' 1(()*p"#.h*&$t.:
"ssumed !eloitte ecap+s ,rst-ever sales operations role, providing senior
management with sales reporting and analytics while managing operations projects
and performing ongoing process improvement. 'reated and implemented sales
operations plan.
evised and streamlined invoicing process, resulting in -./ efciency increase.
#artnered with (inance, %) and !eloitte 0perations to plan and execute changes.
(ounded$operated #aci,c 1alley )ae2wondo, achieving double-digit pro,t growth that
led to successful sale of company assets.
E2PERIENCE
Deloitte Recap, San Francisco, CA 04/2010 10/2013
A professional services frm providing alliance formation and asset valuation data and
advisory services to the biopharmaceutical industry. Thomson Reuters acquired the assets
of Deloitte Recap in 201.
S1"&. Op&+1t#)$. M1$13&+ 4011-4013
"ssumed !eloitte ecap+s ,rst-ever sales operations role, providing senior
management with sales reporting and analytics while managing operations projects
and performing ongoing process improvement. 'reated and implemented sales
operations plan.
!esigned and delivered wee2ly sales and pipeline reports and monthly analyses of
client subscription renewals. &easured sales against goals, summarized pipeline data
for forecasts, and ful,lled ad hoc analytics re3uests for Sales, &ar2eting and (inance.
'entralized and expanded data in Salesforce.com. 4athered re3uirements for
implementation, utilized Salesforce.com functionality to ensure data 3uality and
developed new reporting capabilities.
!esigned and implemented executive sales dashboard in Salesforce.com and
automated daily data refresh and email delivery to senior management.
'reated, implemented and documented processes for sales-related activities.
'ollaborated with &ar2eting and Sales to improve leads management process. "c3uired
feedbac2, researched 3uestions and issues, and implemented solutions.
evised and streamlined invoicing process, resulting in -./ efciency increase.
#artnered with (inance, %) and !eloitte 0perations to plan and execute changes.
)rained ecap management, Sales, &ar2eting and 'lient Services personnel on internal
systems, processes and procedures.
C"#&$t S&+-#(& M1$13&+ 4010 - 4011
Serviced clients on subscriptions to ecap+s biotech business intelligence databases.
'onducted product demonstrations, arranged access and provided training.
)roubleshooted technical issues and responded to in3uiries from clients and colleagues
regarding database capabilities and functionality.
"dministered billing process including account creation, invoice generation, payment
collection and payment processing.
&anaged and executed ad hoc projects for senior management, including outreach to
other functional groups of !eloitte, optimization of internal compliance process and
trac2ing of database utilization.
IMS Health, Client Service Analst, Re!"oo! Cit, CA 04/200# 04/2010
A global mar!et research company supplying data and services to the biopharmaceutical
industry.
"cted as support liaison to clients, maintaining post-sale contact and building
productive, long-term relationships. 5xplained usage of %&S deliverables, advising on
data applications, interpretations and caveats.
Supported account management team, ensuring ful,llment of contract speci,cations
and facilitating renewal sales. %denti,ed new revenue opportunities and coordinated
with account managers to provide %&S solutions.
'reated, managed and delivered customized ad hoc data solutions. !e,ned client
mar2ets and developed proposals to meet speci,c needs. !esigned 3ueries, generated
reports and provided post-delivery support.
$aci%c &alle 'ae("on!o, Fo)n!er an! Chie* +peratin, +-cer, San Ra*ael, CA
1##./2000
A martial arts business providing instructional services for health" ftness and
empo#erment.
(ounded and operated this privately funded business for .6 years, achieving double-
digit pro,t growth that led to successful sale of company assets. &anaged vast array of
responsibilities including operations, sales, mar2eting and client retention.
%nstructed 78/ of classes, over .,999 students, resulting in a strong brand identity, a
7-/ client retention rate and consistent, long-term business growth.
!eveloped, implemented and re,ned processes for all aspects of the business including
sales, accounts receivable and client retention.
'reated &icrosoft "ccess accounts database to manage client data. "s business
increased in scale, collaborated with consultant to develop more robust application that
improved automation and reduced boo22eeping expenses by 69/.
E5/CATION
:niversity of 'alifornia at ;er2eley, <aas School of ;usiness
;achelor of Science !egree, ;usiness "dministration with emphases in (inance and
&ar2eting
)wo years of 'omputer Science coursewor2