CATHERINE BAILEY

Phone: (209) 632-5789 Email: baileydenair@gmail.comwww.linkedin.com/in/catherineabailey

Retail Store Management Professional
Accomplished & Skilled Retail Store Management Professional with a consistent record of success in retail
operations, staff management, human resources functions, efficiency improvements, sales performance,
technical support, and optimization of store personnel and resources. Results-oriented team leader with
extensive management experience and the distinct ability to use a proactive leadership style in order to
effectively lead cross-functional retail teams required to achieve bottom line success.
AREAS OF EXPERTISE

Retail Industry Focus on Customer Service Merchandising Staff Engagement & Training
Human Resources Operations Process Improvement Marketing Timeline Management
Hiring/Firing Store Scheduling Performance Review Program Oversight OSHA Compliance
PROFESSIONAL EXPERIENCE

KOHLS DEPARTMENT STORE, Manteca, CA 2009 to June 2014
Assistant Store Manager Human Resources & Operations/Kids & Home Floor
Successfully oversees comprehensive store operations and human resources functions, which
consist of training and retention, hiring/firing, and staff scheduling.
Spearheads shortage and safety, inventory, and general sales planning.
Serves as the Merchandising Manager for the Shoes, Home, and Kids departments.

MERVYNS DEPARTMENT STORE, Various Locations, CA 1988 to 2007
Store Manager Merced, 2007-2009
Promoted to manage all human resources responsibilities and retail store operations, which
consisted of 120 employees and sales ranging from $12M to $14M.
Actively supervised and mentored a assistant staff of 3, and a supervisory staff of 14, which
included a focus on employee engagement and retention.
Directed all sales planning, goal setting, human resources, inventory management, and customer
service.

Human Resources & Operations Manager Turlock & Merced, 1996-2007
Directed complete human resources functions, which consisted of hiring, firing, employee files,
and the annual review process, as well as store scheduling.
Designed and delivered training focused on corporate policies and procedures, which included
labor law and employee relations, attendance, and the leave of absence policy.
Served as the point of contact for employee issues, which included harassment allegations.
Managed the corporate safety program and all matters related to OSHA compliance.
Responsible for incoming freight and logistical handling of inventory.
Played an integral role in maintaining the store site, and took the lead on handling audits that
were conducted by corporate or state weights and measures.

Previous Positions with Mervyns: Merchandising Manager, 1988-1996

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Science in Business Administration, Concentration in Marketing, Emphasis on
Retail Management, San Francisco State University, San Francisco, CA (1988)