Team Structure &

Development
What is a TEAM ???
A team is a group of people
who work together to achieve a
common goal....
Types of Teams
Formal - structured to perform
specific tasks.
Informal - emerge naturally in
response to organizational or
member interests.
Leader
Member
Member
Member
Member
Member
Member
Facilitator
Team
Structure
Team Development
Forming - orientation, guidance
(dependence)
Storming - conflict, roles and
responsibilities, rules and
procedures, individual recognition
(counter dependence)
Team Development (contd)
Norming - issue resolution, develop social
agreements, cohesion, establish group norms
(interdependence)
Performing - mutual assistance, creativity,
understanding goals and roles (independence)
Adjourning - closure, symbolism, ceremonies,
and emotional support.
Communication Styles
assertive
competitive
aggressive
manipulative
intuitive
Teams function cohesively
when all members
understand the teams
purpose and its
relationship to the primary
aim of the organization
Discussing issues as a team
interact supportively
establish common purpose
gather and validate information
keep the discussion moving
give feedback
Building agreement
If you have solid facts
to build on then a
logical and well-
reasoned argument
may be sufficient.....
Building agreement
.........in other cases you might need
to communicate support,
friendship or appreciation to try
to persuade other members to
consider your ideas.....
Successful meetings need:
an experienced team leader who can
define and clarify problems and remain
impartial
the active support of management who
must convince team members that the
outcomes of the meeting will be taken
seriously
Circulate agenda containing
a list of topics and the
goals for the meeting in
advance.
An agenda should explain:
where the meeting is being held
why it is taking place
when it will start and finish
what people should bring
what sort of preparation is required
Team leaders should:
promote lively, focused discussion
maintain an even distribution of speaking
time
restrict private discussion
stop any ganging up
help members to express their ideas
ask questions to stimulate discussion
Team members should:
respect other members and their opinions
understand the dynamics of working in teams
speak clearly and succinctly
listen actively
think logically and analytically
share speaking time fairly
help keep the discussion on track
Step-by-step problem solving
means:
having plenty of reliable information
committing to a logical, analytical
approach
keeping stress levels low
Distinguish symptoms from
causes
Symptom - Production is behind
schedule
Possible cause Equipment failure
Step 1: Define the problem
and the present situation
the where are we now stage
Step 2: Define the end goal
How will we know when the problem
is solved?
Step 3: Define the
constraints on the solutions
money?
legal power?
information?
commitment?
time?
Step 4: List missing
information and make valid
assumptions
we havent got the budget yet but
last time costs were about
Rs.7000.00....lets draw up a
tentative budget and confirm the
amounts ....
Step 5: Brainstorm a range
of alternatives
encourage ideas but do not evaluate
their usefulness YET
Step 6: Analyze alternatives
and select the best option .....
.... which satisfies the group goal
and incorporates the
constraints
Step 7: Who? How? When?
Where?
...time for action.....take the practical
steps to implement your decisions
Effective team presentations
allocate the workload fairly and
creatively wherever possible and match
team member's talents to their tasks

share information
give feedback on each other's
preparation

Information gathering
some primary sources
observation of an issue at source
interviews on site
telephone interviews
surveying people affected by the issue
consulting to get expert opinion
Information gathering
some secondary sources
library research
newspaper articles
past reports and projects
Successful work team
presentations
are well structured
have quality information
are professionally presented
have cohesive, well-rehearsed delivery
capitalize on the teams diverse
personalities and styles
An effective work team :
understands and accepts a common goal
compatible with the organization's aims
builds team spirit through open
communication and equitable distribution
of workloads
has a workable number of members who
value and respect each other's
differences