Smal l Busi ness Devel opment Cent er

& Empl oyer Tr ai ni ng Ser vi c es

LaneSBDC.c om
Lane
Communi t y
Col l ege
Photo by Bethany Robinson
Si gn up f or a
Smal l Busi ness
Management
Pr ogr am Now !
Fal l Sc hedul e of Cl asses, Pr ogr ams and Wor k shops
Unc ommon
Oppor t uni t y
Comes Fr om
Wi t hi n
I t hi nk about w hat I l ear ned
i n t he SBM Pr ogr am ever y day,
t he need f or net wor k i ng, keepi ng
t he c ost s dow n, wor k i ng on t he
mar gi ns, t hat ever yt hi ng you do
i s mar ket i ng.
Eva Promen, Owner of
Uncommon Scents at the Meridian
LaneSBDC.com
2
Wel c ome!
The Lane SBDC can assi st you in your
planning process wi th excell ent entre-
preneurial education for all phases of
business devel opment , from star ting
and developing a business to growing an
exi sting one.
Customized training for your employees
i s a ser vice we gladly provide.
Take a look at what we have to of fer or
come see us today.
Tina Thomas, Lane SBDC
Pl an ahead, Fal l t er m st ar t s i n l at e
September.
Cal l 541.463.6200 t o st ar t your
business journey today.
Tabl e of Cont ent s
Smal l Busi ness Devel opment
Cent er
Advanc ed Communi c at i on and Leader shi p Syst em 8
Busi ness/Ent r epr eneur i al Cl asses and Wor k shops 6 -9
Busi ness Management Pr ogr ams 10-14
Busi ness Wor k shops at t he Li br ar y 7
Contractor Certifcation 15
Fi nanc i al Management 7-8
Key Components of the Lane SBDC 5
Leader shi p and Management 8
Legal Ser vi c es 6
Mar k et i ng and Sal es 8-9
Smal l Busi ness Management 10-12
Spec i al i t y Smal l Busi ness Management 13-14
West Eugene EmX Wor k shop 18
Empl oyer Tr ai ni ng
Ser vi c es
Empl oyer Tr ai ni ng Ser vi c es 16 -17
Ot her
Unc ommon Sc ent s at t he Mer i di an Ar t i c l e 1,3-4
Regi st r at i on and Ref unds 19
Wher e Can I Par k ? 18
I nnovat i ve Pr ogr ams
Taught i n an I nnovat i ve Bui l di ng
Smal l Busi ness
Management (SBM)
New Pr oduc t
Devel opment (NPD)
SRG Vi r t ual I nc ubat or
St ar t , Run and Grow Your Busi ness
New Reduced Pricing
Personalized Coaching
Entrepreneurial Training
Peer Networking



Si gn Up f or Fal l Pr ogr ams
Now! Call 541.463.6200
Studies Show
Businesses That
Use SBDC
Services Are More
Likely to Thrive!
Fall 2014 541.463.6200
3
Unc ommon
Oppor t uni t y Comes
Fr om Wi t hi n
By Cecile P. Haworth
Lane SBDC Staff
In 2007, Store Manager Eva
Promen learned Uncommon
Scents
,
at the Meridian Building
in Eugene, might close; she knew
she wanted to buy it and keep it
running. The online division of the
business had become so successful
that Owner Chuck Agol was no
longer interested in keeping the
brick and mortar portion open.
Eva turned to the Lane SBDC
Small Business Management
(SBM) program for assistance and
remains in the program to this day.
A good friend and fellow business
owner, Pamela Griffn, owner of
Folkwaysa neighboring store,
told Eva about the Lane SBDC.
Pamela went through the SBM
program, found it immensely
valuable and insisted it would
beneft Eva also. Eva followed
the promptings and enrolled in
the program that fall, knowing
she needed help with evaluating
whether or not she should take
over store ownership.
Eva worked for Uncommon
Scents

for over 30 years and

had been a minor partner in the
business. She was responsible for
managing the Fifth Street Market
store from 1996 until it closed in
2003. She was also instrumental
in opening and managing the
Meridian Building store.
Daily interactions with customers
made Eva realizethe store had
become an icon for Eugene, a
destination for shoppers from
all over the world. Closing the
store would be a loss. Its like a
community servicekeeping a
historical business going, while
making a proft and contributing to
the well-being of the community
that is really important to me.
Uncommon Scents

is recognized
as part of Eugene. People go to
college and move away and come
back. Oftentimes, they go to Fifth
Street Market looking for us,
cant fnd us and are disappointed.
When they fnd us at the Meridian
Building, they tell us how glad they
are that we are here, that they love
this store, that its their favorite. Its
constant and happens daily.
Eva explained, I just said to
Chuck, Im not done yet. There
was defnitely an emotional aspect.
The retail store is more handson
than sales online, more of a sensory
experience. Customers can pick
things up and touch them, smell
the fragrances, try on the clothes.
Because of the overall experience,
its also a more nurturing experience.
When customers come in they feel
comfortable in sharing. We all share
really tough and intimate stories.
Chuck appreciated Evas perspective
and reached a tentative agreement
with her. He suggested separating
the online and retail operations, then
selling the communitybased retail
division to her.
Eva talks about the connection
between the environmentallyaware
philosophy of the store and the
community known for the same
culture.
From the start, the business was
a trend setter in environmental
consciousness. It offered discounts
when reflling housebrand body
care formulations, sold products that
were not over-packaged, provided
body care products with healthy
ingredients, and offered the fnest
customblended fragrances. There
is no doubt Uncommon Scents

has
left an impression in the community,
with over 40 years of being here.
The prospect of buying the
historical icon was not straight-
forward. Beyond securing funding,
Eva would need to address several
other aspects of the transition.
The frst challenge would be to
rearrange the relationships of the
major and minor partners who held
ownership in the business.
The next would be to concentrate
on the ownership of the Meridan
building. Uncommon Scents

was
leasing month-to-month space
in a building that had multiple
owners. Investing in a business
with a month-to-month lease, in a
multipleowner building, could be
risky.
And the fnal task would be to
work with Chuck on a licensing
agreement for the name and
products, so Chuck could continue
his online business without
competition from Eva.
Eva began scheduling one-on-
one coaching sessions with SBM
program Faculty/Coach Gary
Smith. In the private sessions,
Gary reinforced what Eva was
learning in class by making it
Eva Promen, owner, Uncommon Scents at
the Meridian Building
LaneSBDC.com
4
specifc to her situation. They
sat down together and studied
whether or not the retail portion of
Uncommon Scents

was proftable.
Gary explains, Eva went through
the process of learning to evaluate
the offer; improve the operations
of the retail store; and learn how
to manage the business end of the
operationsinstead of just the
retail storewhich is what she had
done for so long.
As the stores retail manager,
Evas forte was merchandising,
employee management and
customer service. She had not
been responsible for a POS system,
bookkeeping or analysis of proft
and loss. Eva needed to learn these
concepts quickly, so she could
determine whether or not it made
sense to purchase the business.
The SBM program clarifed a lot
of the business issues and business
areas that I had never dealt with
before. The fnancials, oh my-gosh,
understanding the cash fow and
proft and loss statements
Eva admits unabashedly that
she could not have understood
the proftability of the business
or maneuvered through all the
negotiations and agreements
without the tutoring and assistance
from Gary.
He also helped Eva determine
exactly what her goals were, by
considering long-term vs. short-
term. She eventually defned her
goals as, Keeping the business
proftable, continuing to have
a stronghold in the community
and sending my two daughters to
college.
Once Eva felt certain about
moving forward with the buyout,
she began addressing the issue of
the building.
Gary was very helpful with
masterminding the transaction.
She explains, I started my own
corporation, refnanced some
investment property that I was
a partner in and purchased a
partnership in the Meridian
building.
With the help of her lawyer and
accountant, Eva was able to
make decisions to move forward
with necessary contracts and
agreements to complete the buyout
and meet her goals.
Ultimately, the Uncommon Scents

name was licensed to Eva for
use with the retail store. Chuck
would continue to use the name
Uncommon Scents

for his online

business, uncommonscents.com,
which would continue to sell the
full line of products. Eva would
use the name Uncommon Scents
at the Meridian for her brick and
mortar shop, as well as for her
website uncommonscentsmeridian
.com. Her website would not
sell products, but would simply
provide information about the
retail store.
Just one year after Eva
enrolled in the SBM
program, she took full
ownership of the store
and her new business,
Uncommon Scents at
the Meridian. Two
years later, in 2010,
Eva completed the
threeyear SBM
program and joined
the Alumni program.
Like many participants
in the SBM and Alumni
programs, Eva feels the
programs are excellent
for networking.
Because I am
somewhat of a private
person, I didnt realize before the
SBM program how important
networking is, so it was really
good for me. It encouraged me to
come out into the community and
join the GreenLane Sustainable
Business Network. We do a
lunch once a month for one hour.
Speakers talk about how they are
making our community more
sustainable. I learn so much.
As an Alumni member you
are allowed to go to any of the
classes, so I look at the schedule
at the beginning of the month and
choose a class or any to go to. I
remember how stimulated I was by
each of the classes. I look for ways
to inspire myself, to keep that
stimulation, to grow. My favorite
to go to is the new technology. It
keeps me updated; over the years
its been benefcial.
I joined the Alumni group right
after I graduated and I am sticking
with it forever. I need that anchor.
I feel like if I need any help I know
where to go. It is such a dollar well
spent. Any consulting would cost
so much more than this program
Anyone I meetwho talks about
going into businessI tell them
you have to go into this program.
Fall 2014 541.463.6200
5
Busi ness and
Ent r epr eneur i al
Tr ai ni ng
Lane SBDC offers classes, workshops
and business programs for ongoing
business and entrepreneurial training. Learn new and
practical skills that are vital to future business success;
use the information in your business the very next
day. Classes also offer opportunities for networking
with peers. We work closely with business service
providers and government agencies, to bring you
current information and regulations that could affect
your business. Please see pages 6-9 for more class and
workshop details. Visit www.LaneSBDC.com or call
541.463.6200 for more information.
Smal l Busi ness Management
Pr ogr ams
Our small business management programs are designed
to help business owners increase proftability and reach
goals through improved business managementwhere
your business is the textbook. The Small Business
Management (SBM) program is our signature program.
Other specialty small business management programs
have been developed to reach specifc groups such as: the
New Product Development (NPD) program and the SRG
Virtual IncubatorStart, Run and Grow Your Business
program. Check out our signature and specialty small
business management programs on pages 10-14.
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Client Testimonials
Making thi s oppor tuni t y availabl e has given
us the confdence for a successful business
plan.
Kasi Lynn Clausen
Kasis
Some great ideas that I never thought of
before. A good brainstorming star t .
A. Blum
Big Bear Camp LLC
Thi s i s a great resource! It i s helpful to
know specifc steps to take when starting a
business. I of ten feel over whelmed wi th how
many things there are to do.
Fai th Wol fe
From business concept, through startup
and growth, the Lane Small Business
Development Center (SBDC) provides
support and resources that will help new
and established businesses succeed. Lane
SBDC services, underwritten by grants
and Lane Community College, are offered
free and at discounted rates.
Busi ness and
Ent r epr eneur i al
Advi si ng
We offer freepersonalized and
confdentialadvising that focuses
on the essential information needed to
pursue any business goal. Experienced
business professionals assist entrepreneurs
in developing startups and existing
businesses. Get help with making
criticaldecisions, marketing, networking
and more. Discover helpful information
through a business resource library, housed
in the Lane SBDC. Call 541.463.6200 to set
up your advising appointment or go online
to: bizcenter.org, click login/register
then select the location, Eugene - Lane
Community College, click in the email
address box and enter your email address,
and then click continue.
Hel p f or Vet er ans
Veterans interested in building or growing
their businesses can receive free one-
on-one business advising. Contact the
Lane SBDC at 541.463.6200 to set up an
appointment with a business advisor.
Advi si ng f or Agr i c ul t ur al
Busi nesses
Agricultural businesses interested in
building or growing their businesses can
receive free one-on-one business advising.
Contact the Lane SBDC at 541.463.6200
to set up an appointment with a business
advisor.
LaneSBDC.com
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L
Legal Consul t at i on Ser vi c es
Legal service is offered in collaboration with the
University of Oregon and the Lane SBDC. Qualifed
small and emerging businesses can access free
legal services through the Small Business Law Clinic,
sponsored by the University of Oregon School of
Law. Services include entity formation, shareholder
agreements, leases, employment contracts,
independent contractor agreements and business
transactions. Services are provided by thirdyear law
students, under the supervision of a practicing Oregon
attorney. Call the Lane SBDC at 541.463.6200 to make
an appointment with a business advisor for a referral.
Space is limited.
Busi ness St ar t up
Wor k shops at t he
Lane SBDC
Fi r st St eps i n Busi ness
Starting a business takes creativity, drive,
energy, money and lots of hard work,
but can have huge rewards. Find out
what components make up a successful
business, discuss your ideas with the
group and rate your entrepreneurial
skills. To start building your business, we
recommend the Going Into Business
Next Steps class to continue with your
planning process. Preregistration required
two business days in advance.
22735 - 6-9 pm, Tu, Sep 30, DCA 312
- Wong (3 hrs $57)
Goi ng I nt o Busi nessNex t
St eps (GI B)
So youve searched your soul, done
some research and have decided to take
the entrepreneurial plunge. GIB is an
indepth class, for those who would like
to establish a business. This class gives
you all the tools you need to create a
sound foundation. Decide on structure
and fnancial setup, recordkeeping,
taxes, planning, marketing and more.
Gain insight and develop skills through
invaluable peer group discussions. Guest
speakers and former participants share
their expertise to assist in building your
own business model. Follow-up advising
with your instructor is available, to aid in
developing your organization. Preregistration required
two business days in advance.
24082 - 6-8:30 pm, Th, Oct 2-Nov 20, DCA 312
- Wong (20 hrs $289)
NEW! SBDC I nf or mat i onal Or i ent at i on
Our new client orientation provides an overview of our
services, helping you quickly decide which offerings
will best ft your business needs. In a brief onehour
session, we give details on what we have to offer. After
the presentation you will have an opportunity to ask
questions. Find out about basic business resources;
events, classes and workshops; free advising; our
partnership with other local agencies; and small business
management programs.
6-7 pm, M, Sep 15, DCA 303 - SBDC
Representative (1 hr Free)
12-1 pm, F, Sep 19, DCA 303 - SBDC
Representative (1 hr Free)
Smal l Busi ness Admi ni st r at i on (SBA)
Loan Briefng
Are you looking for fnancing to start or grow your small
business? Attend a free Small Business Administration
(SBA) loan briefng, presented by an SBA loan specialist,
and learn more about your fnancing options. This
workshop is sponsored by the national SBA and the Lane
SBDC. Preregistration required two business days in
advance.
22942 - 5-6:30 pm, Th, Oct 23, DCA 316
- Bossom (1.5 hrs Free)
22943 - 5-6:30 pm, Th, Nov 20, DCA 316
- Bossom (1.5 hrs Free)
Fall 2014 541.463.6200
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Busi ness Wor k shops at t he
Eugene Publ i c Li br ar y
These workshops are sponsored by SCORE, City of
Eugene, Eugene Public Library and the Lane SBDC.
Do t he Pr ac t i c al , Easy Busi ness Pl an
Youl l Use
This is a golden opportunity for small business owners
and aspiring entrepreneurs! Learn about the practical,
easy business plan that youll actually use. Tim Berry,
founder and Chairman of Palo Alto Software, will
provide an engaging nuts-and-bolts explanation of
business planning that offers practical steps from
strategies to schedules to sales projections. Tim, a
national expert, is the author of Business Plan Pro and
The Plan-As-You-Go Business Plan. Please register at
the workshop.
6-7:30 pm, Th, Nov 13 - Berry (1.5 hrs Free)
How Busi nesses Mak e Money w i t h
Fac ebook
Do you have a business Facebook page? Is your
existing Facebook page achieving the results you want?
E-commerce has signifcantly increased in the past
decade. Social media and specifcally Facebook can
be a way to drive your online traffc. Some businesses
use their Facebook page as a website. This workshop
will provide an overview of how you can make money
with Facebook. We will explore the following topics
in relation to Facebook: exposure, engagement, market
research, reputation and sales. You will learn new ways
to join the Like Economy and see how any business,
big or small, can proft from the power of Facebook.
Please register at the workshop.
6-7:30 pm, Th, Oct 9 - Wiley (1.5 hrs Free)
Fi nanc i al Management
Choosi ng Ac c ount i ng Sof t war e
Small business accounting software advertisements are
everywhere. How do you know which software is right
for your business? Learn what questions to ask and how
to review your options. Start your own needsanalysis
to assist in choosing a software package. Learn what
common pitfalls to avoid and how software can save
time and money in preparing government paperwork.
Preregistration required two business days in advance.
24112 - 9 am-noon, M, Sep 29, DCA 312 - Black
(3 hrs Free)
Payr ol l Pr oc essi ng
Are you hiring employees for the frst time? Would
you like to change how your payroll is managed? How
do you prepare for and make payroll changes? Learn
about processing options for paying employees. See
what the calculation of payroll looks like and gain an
understanding of where your money goes when you pay
employees. Preregistration required two business days in
advance.
24113 - 9 am-noon, M, Oct 13 & Oct 20, DCA 312
- Black (6 hrs $76)
Real i t y Ac c ount i ng f or Smal l Busi ness
The reality is small businesses need to know something
about accounting. Improve your bottom line by better
understanding your business fnances. Avoid the
shoebox or paper sack fling systems. Learn how
to make tax return preparation more effcient and save
money by helping your tax preparer complete your tax
return. Provide timely information to your accountant,
the government and fnancial institutions. Preregistration
required two business days in advance.
24114 - 9 am-noon, M, Nov 17-Dec 1, DCA 312
- Black (9 hrs $123)
New Onl i ne Opt i on f or Cl asses
and Wor k shops Now Avai l abl e
A growing number of educational institutions, small and
large, use Zoom for virtual classrooms, hybrid online
courses, group projects, team meetings and more.
Call the Lane SBDC at 541.463.6200 to inquire what
offerings are available online.
LaneSBDC.com
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Qui c k Book s

Sof t war e f or Busi ness

Conc ept s
Learn how to use QuickBooks

software to better
manage your business. Get an overview of basic
functions and learn how to: create a company fle,
pay expenses, create invoices and receipts, record
transactions, process deposits, reconcile bank accounts,
manage a chart of accounts and prepare fnancial
reports. More advanced topics will be covered
including: issuing credits and refunds, purchase orders,
customizing forms and reports, payroll functions,
general liability reports, job costing and taxes. The
class uses QuickBooks

Premier, but is applicable

to other versions. Bring your own USB fash drive
for data storage. Instructor Jodi Reilly is a certifed
QuickBooks

ProAdvisor

with more than 14 years

of QuickBooks

experience and over 20 years of

accounting and bookkeeping experience. Preregistration
required two business days in advance.
22743 - 9 am-noon, M, Sep 29-Nov 17, DCA 220
- Reilly (24 hrs $359)
Smal l Busi ness Admi ni st r at i on (SBA)
Loan Briefng
Are you looking for fnancing to start or grow
your small business? Attend a free Small Business
Administration (SBA) loan briefng presented by an
SBA loan specialist and learn more about your fnancing
options. This workshop is sponsored by the national
SBA and the Lane SBDC. Preregistration required two
business days in advance.
22942 - 5-6:30 pm, Th, Oct 23, DCA 316
- Bossom (1.5 hrs Free)
22943 - 5-6:30 pm, Th, Nov 20, DCA 316
- Bossom (1.5 hrs Free)
Leader shi p and Management
Advanc ed Communi c at i ons and
Leader shi p Syst em (Toast mast er s

)
Become a skilled spokesperson by joining our Advanced
Communications and Leadership (ACL) system designed
to help develop leadership and communication skills.
This system is based on the proven Toastmasters

business communications curriculum with the addition
of a leadership track, coaching and mentoring.
ACL allows entry at any time. Jim Lindly, Lane
SBDC director, states, This is the best professional
development opportunity to further your skill set.
Contact Jim Lindly, at 541.463.6206 or
lindlyj@lanecc.edu to participate and for costs. Held at
locations listed below, except when LCC is closed.
Noon-1 pm, M, DCA 316, (Lunch Bunch)
- Lindly
6:30-8:30 am, Tu, DCA 108, (Cascade)
- Funkhouser
Noon-1 pm, W, LCC 19 Rm 241, (Titan
Toastmasters) - Lindly
6-8:30 am, F, DCA 108, (Yawn Patrol) - Harris
Not ar y Tr ai ni ng
Brush up on your notary knowledge and get the
answers to your questions by attending a Secretary
of State sponsored seminar for current and future
notaries public. This seminar is a comprehensive and
thorough examination of notary basics: what a notary
is, responsibilities and liabilities, how to notarize,
notary certifcates and the notary journal. This is your
chance to talk to the state agency that regulates notaries
and participate in lively discussions about procedures,
practices and notary laws. Register online at: http://
notsem.sos.state.or.us/
1-4 pm, W, Nov 5, DCA 308 (3 hrs Free) - Wilson
Mar ket i ng and Sal es
Get Your Busi ness Onl i ne
Every business, large or small, needs an online presence.
Get your business online now; its easier than you think.
Building a website can be fast, simple and even free.
Its important to make sure your website can be found
by customers. In this class you will learn about online
strategies for: website building and best practices; fnding
your business through searches and maps; attracting
new customers and promoting your business; measuring
traffc and understanding customers; and free tools for
monitoring your business and managing it on-the-go.
23413 - 6-8 pm, Th, Nov 20, DCA 308 - Wiley
(2 hrs $46)
Fall 2014 541.463.6200
9
Guer r i l l a Mar k et i ng
Budding entrepreneurs searching for effective and
lowcost or nocost marketing ideas will fnd this
workshop a powerful thought starter toward reaching
your business real potential. Learn how to create high
impact and lowcost marketing strategies, attract new
customers and spread the word on why prospects can
rely on your product or service. Preregistration required
two business days in advance.
22802 - 6-7:30 pm, Th, Oct 2, DCA 308 - Plaisted
(1.5 hrs $39)
22803 - 6-7:30 pm, Th, Dec 4, DCA 308 - Plaisted
(1.5 hrs $39)
I nt r oduc t i on t o Soc i al Medi a f or
Busi ness
Social media has become the new norm for many
people. Are you using it to promote your business? This
twohour class will show how social media can beneft
your business and will provide you with knowledge and
tools for managing your social media efforts. We will
begin with an overview, including realworld examples,
of six popular social networking sites: Facebook,
Twitter, Google+, LinkedIn, YouTube and Pinterest.
Learn to effectively administer your social media
sites with the HootSuite dashboard. Also, learn how
to help customers fnd you, follow the unwritten rules
of etiquette, and measure and evaluate your efforts.
Preregistration required two business days in advance.
23408 - 6-8 pm, Th, Oct 16, DCA 308 - Wiley
(2 hrs $46)
Loc al SEO: Mobi l e, Soc i al , Cust omer
Revi ews
Make sure customers fnd your business when searching
online. Many small businesses depend on Google for
local customers. Any business dependent on local
traffc needs to appear on page one of a Google search
for their city. For example, if you own a restaurant in
Eugene you want to appear on page one of a Google
search for Eugene restaurants. However, knowing
how to land on the frst page is diffcult, because the
local search algorithm is so complex. This class will
provide guidelines on how to boost your search engine
ranking through: creating a low-cost mobile presence;
developing great content; extending customer service
online; spreading word of mouth; using social media and
customer reviews to your advantage; and best practices
for responding to reviews. Preregistration required two
business days in advance.
24078 - 6-8 pm, Th, Dec 11, DCA 308 - Wiley
(2 hrs $46)
Mar k et Resear c hSec r et s of t he Pr os
Market research is possibly the most critical piece of your
business planning process. What the professional market
researchers dont tell you is that its possibly the most
fun. Are you surprised? Dont be! If you ever enjoyed
puzzles or the idea of being a private eye, you are going
to love market research. Plusunlike your old school
examsmarket research is an open book. Come learn
about tools, methods, strategies and resources you can
use and fnish your research in a fash. Preregistration
required two business days in advance.
22937 - 6-8 pm, Th, Nov 6, DCA 308 - Plaisted
(2 hrs $46)
Client Testimonials
QuickBooks

Training, wor th the time and

money. Ver y informative and I would recom-
mend i t to anyone wi th a small business.
M. Vann
QuickBooks

Attendee
Going into Business, I have truly enjoyed
taking thi s class, more than I anticipated I
would. The information about getting my own
business star ted has been enlightening and I
am sure i t will prove ver y useful to me on my
journey to make a business of my own.
Joan Armstead
Simpl e Enterpri ses
Need Hel p Dec i di ng
Whi c h Cl ass I s Ri ght
For You?
Call 541.463.6200 to set up a
f r ee one hour Busi nessAdvi si ng
sessi on.
LaneSBDC.com
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S Gary E. Smith, Faculty/Coach, Small
Business Management Program
Smal l Busi ness
Management (SBM)
Pr ogr am
The Signature Small Business Management
Program makes businesses more successful
through a unique combination of education,
coaching and networking. A customized
curriculum helps individuals identify,
prioritize and achieve their business goals.
The program, designed for business
peoplenot academics, offers learning
through classroom sessions, peer
interaction and business coaching. The
monthly one-on-one coaching reinforces
the understanding and use of key concepts.
Owners can apply skills in their businesses
and see immediate results. Members of the
program get the equivalent of a personal
business coachat a fraction of the typical
cost.
Over a threeyear period, key concepts are
reinforced through:
Classroom Sessions Providing Useful
Tools
Peer Interaction with Support and
Networking
Personal Assistance from Business
Professionals
The speciallycreated material helps
business owners learn to work smarter not
harder. Professional business consultants
reinforce information and deliver proven
results. Instructional materials are included
in the cost of the program.
Call the Lane SBDC front desk at 541.463.6200 to
register. For more information email Gary Smith, SBM
certifed faculty/coach, at
smithge@lanecc.edu or call him at 541.463.6208.
New Price! $509 per year or $1210 for all
three years ($100 non-refundable deposit due
with application. No refund af ter the start of
services.)
SBM Year OneFoundat i ons
The yearone cohort meets twice a month for nine
months, during the year. Personalized oneonone
coaching throughout the year is also included. SBM
Foundations consists of the following three modules.
Each module has fve evening or morning classes, for a
total of ffteen, with personalized one-on-one coaching
sessions.
SBM Year One Foundat i ons,
Modul e 1Mar k et i ng
This marketing module delivers real results for your
business. Learn to jump-start your business through
marketing. Create solid marketing ideas and a plan of
action that will improve sales and grow your business.
Class Topics Include:
Value Proposition
Image and Branding
Features and Benefts
Customer Stages
Personal Selling Skills and Strategies
Building a Plan
Marketing 101
Internet, Social Media and Email Marketing
SBM Year One Foundat i ons,
Modul e 2 Fi nanc i al
Lead your company to a successful fnancial future.
Build knowledge and gain necessary skills to examine
and understand business fnancials.
Class Topics Include:
Accounting Concepts
Introduction to Financial Statements
Understanding Break-Even and Margins
CashFlow Management
Pricing
Budgeting
Fall 2014 541.463.6200
11
Taxes
Working with Accountants
Trends
SBM Year One Foundat i ons,
Modul e 3 Oper at i ons
At the core of every successful business is a well
run operation. Develop a shortterm plan to manage
employee workfow and also learn to create future
growth models for longterm planning. Explore the
legalities of operating a business.
Class Topics Include:
Setting and Achieving Goals
Planning
Time Management
Customer Service Strategies
Wealth Building
Legal and Insurance Issues
Employee Basics, Recruitment and Management
Operational Manuals
Team Building
SBM Year TwoSyst ems
Focus on growing your business through understanding,
creating and implementing systems within your
business. With solid systems and processes in place,
owners can choose to work, but dont have to.
The yeartwo cohort meets for a series of 10 classes
over a 10month period.
Class Topics Include:
Strategic Planning
Plan/Do/Check/Act
Introduction to The E-Myth
Project Management 101
Performance Evaluations and Development
Financial Statement Strategies and Ratios
CRM Systems and Solutions
Systems Thinking and Process Improvement
Leadership and Ethics
Advertising and Public Relations
Class Customized Topics
SBM Year Thr eeAdvanc ed Conc ept s
Year three is designed for business owners who have
completed years one and two of the SBM program.
Business owners work on mastering earlier concepts,
while using new material to fnetune operations. Upon
completion of year three qualifed business owners will
receive a certifcate of recognition.
The yearthree cohort meets for a series of 10 classes
over a 10month period.
Class Topics Include:
Workplace Profles
Facilitation Skills
Sales Management
Board of Directors
Sustainability
Job Costing
Budgeting Processes
Risk Management
Exit Strategies
Customized Topics (based on class member
interest)
Call 541.463.6200
Today and Sign Up For The
Small Business Management
Program.
LaneSBDC.com
12
Client Testimonials
Wi thout SBM my company would be hal f as
ef fective as i t has become.
Teresa Flack
Baseline Equipment Co.
The Small Business Management class
of fered at LCC should be required by the state
before anyone goes into business to assure
them a successful future!
Brian Ell swor th
Fair wood Construction
Thank you for another interesting and
informative Lunch and Learn last weekthe
food was delicious! And for another valuabl e
year wi th the Alumni program. I wi sh I
could fnd a way to accurately express how
impor tant the program i s to my business
success, sati sfaction and peace of mind.
Li z Dickey, MSW, ND
The Smal l Busi ness Management
(SBM) Al umni Pr ogr am
This continuing education and support program
embraces the whole life-long learning notion that is
the foundation of the Small Business Management
(SBM) program. Open to graduates of the three
year SBM program, Alumni members can drop into
any current SBM cohort, get additional one-on-one
business coaching, plus attend the Alumnionly Lunch
and Learn meetings. This is the best way for SBM
graduates to keep their skills fresh, their contacts
growing and their business on the right path.
At the beginning of every month, Faculty/Coach Gary
Smith sends out an email blast listing the upcoming
classes. Participants in the Alumni program utilize
the classes to brush up on previouslycovered topics,
learn new technology, extend the learning process and
reinforce key concepts that may have been especially
challenging the frst time around.
In addition, the Alumni program offers special learning
opportunities available only to alumni members through
the two Lunch and Learn meetings.
The catered Winter Lunch and Learn session meets at
the LCC downtown campus building and features a
technical and practical topic. The focus last year was
on Intermediate Excel with short cuts, tips and skills to
help improve Excel use.
The Summer Lunch and Learn, which is held at Garys
home and features Garys cooking, tends to have more
philosophical topics. Participants focus on books,
learning and roundtable discussions that provoke
conversations on becoming better managers and
business owners. This years subject was Behavioral
Economics.
In any given year, there are usually around 40 people
actively involved in the Alumni program. Members can
come and gofrom year to yearas they please.
According to Gary, Most people stay in the Alumni
program forever. They may not be active, but they
Call 541.463.6200 Today
and Sign Up For The
SBM Alumni Program.
continue to pay the member fee. For many alumni, that
small fee is considered a donation or a way of saying
thank you for their sustained success. Its the best way
people can support us in our ongoing mission, a way to
give back to the community.
Gary adds, The Alumni program is only $109 a year.
You get all the SBM classes, ongoing coaching from me,
plus the two Lunch and Learns. It is ridiculously the best
deal in business education in this city. Its worth taking
the threeyear SBM program just to get into the Alumni
program.
$109 per year
Fall 2014 541.463.6200
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Frank Plaisted, Instructor/Advisor,
New Product Development Program
Client Testimonials
Frank Plai sted was incredibly helpful.
He saved me dozens of hours of time. He
explained concepts and answered my
questions in a manner that will allow me to
read and discover more answers effciently.
Joseph Arpaia
MD, LLC
Ive decided Frank i s like YouTube . . . you
star t on one topic and 14 others pop up
and before you know i t youre in a loop of
information.
Dawn Keeney
Spec i al t y Smal l Busi ness
Management Pr ogr ams
New Pr oduc t Devel opment (NPD)
Pr ogr am
Turn your ideas into cash! Learn strategies to develop
and protect your new goods or services. Start, expand
or rescue your business in any economy. New products
(goods and services) and market development are the
secret to growing a proftable and sustainable business.
Join other entrepreneurs and learn proven strategies to
develop and protect new products and markets.
This small business management program offers 10
classes, over 10 months. It also includes up to 20 hours
of personalized one-on-one coaching, by the instructor.
Join other future and existing business owners to learn,
share and network.
Topics Covered:
Create Ideas
The key to successful new product development is
a lot of ideas. Use the most effective strategies and
tactics for product idea creation.
Evaluate Your Ideas
Successful entrepreneurs only invest in their best
ideas. Learn how to pick your best ideas to bring to
market.
Finance Your New Product Development
Free and abundant money is available to bring your
product to marketif you know where to look for it!
Learn about the four types of funding and how to fnd
it.
Protect Your Creations
Your creative work is valuable and needs protection
like any other asset. Explore the many ways to protect
your intellectual property for little or no cost.
Name Your Product and Business
Some product names are worth billions of dollars!
Learn the difference between trademarks and trade
names and how to use them. Build and protect a
valuable identity for your product and company at
little or no cost.
Patent Your Invention
Dont get ripped off! Without a patent, anyone can
steal and sell your product idea. Know the costs and
benefts of patents and when to use them.
License Your Product
Turn your invention into cash! License your inventions
to producthungry manufacturers for instant and
steady income, with little or no investment.
Manufacture Your Product
Develop your best idea into a proftable product.
Contract manufacturing can rapidly produce your
product with little or no startup cost or risk.
Distribute Your Product
You dont have to be good at sales to sell your product
to the world. Promote and distribute your product
locally, nationally and internationally using marketing
intermediaries and agents.
Getting Started with New Product Development
Program:
You will be required to fll out an application/registration
form and pay the non-refundable fee. Call the Small
LaneSBDC.com
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Client Testimonials
I fel t Megan really understood my vi sion,
seems to have great resources and
willingness to help.
Li sa Lindqui st
Hot Pursui t
I am pleased with my frst visit. As green as
I may be to becoming an entrepreneur, I fel t
like I was given equal respect as to someone
wi th formal experi ence.
Paige J. Schull er
Megan OConnor, Instructor/
Advisor, SRG Virtual Incubator
Business Development Center 541.463.6200 or email:
LCCbizcenter@lanecc.edu to register.
This specialty SBM program meets the third Wednesday
of each month and runs September 2014 through June
2015. Classes meet 6-9 pm, in the Lane Community
College, Downtown Campus, 101 West 10th Avenue,
Eugene.
$150 for new participants $99 for SBM
members
SRG Vi r t ual I nc ubat or St ar t , Run and
Gr ow Your Busi ness
Learn to plan and start a new business or grow an
existing one, at your own speed!
This free ninemonth small business management
program, designed for start-up or established
enterprises, will help you move forward with your
commercial ideas. Advance your business as you create
and review a business plan, strategically improve
marketing efforts, and develop and fne-tune fnancial
data.
Offered in conjunction with Palo Alto Software, SRG
Virtual Incubator is an individual education program
tailored to meet your specifc needs. You can start the
program at any time. Once registered in the program,
you will move through the self-paced and interactive
modules at your convenience. The program features free
sixmonth access to LivePlan, cloudbased professional
business planning software created by Tim Berry and
Sabrina Parsons.
The program also features free one-on-one personal
business advising, assisting you with each step of
the process. You can choose to meet in person, by
telephone, email or video conferencing. The SRG
advisor/instructor will contact you monthly, checking in
on your progress and answering any questions you may
have. The advisor/instructor will also provide specifc
feedback and solutions for issues within your business.
To increase your resources, you will also participate in
an online Facebook group. The social media platform
will provide additional information, shared learning
among SRG participants and occasions for networking.
This program is designed for using your business as the
real world laboratory, where you work with your advisor
to create or build a better business.
Topics Will Include:
Managing Your Business with a Business Plan
Forecasting Sales and Expenses
Reaching Your Target Market
Building a Team
Understanding Tax and Legal Issues
And More
Getting Started With SRG Virtual Incubator:
Start the program at any time throughout the year.
Currently there is no charge for SRG Virtual Incubator
it is completely freeas long as a Virtual Incubator
agreement is completed and signed. The program cost is
normally $750. Payment of this amount is WAIVED in
its entirety with completion of the SRG Virtual Incubator
agreement.
Set up an intake appointment with Instructor/
Advisor Megan OConnor. Contact the Lane SBDC at
541.463.6200 to get started.
Fall 2014 541.463.6200
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Contractors Certifcation
Pr ep Cl ass, I nst r uc t or Led
Do you want to start a construction
contracting business? You will need to sit
for the Oregon Construction Contractors
Board exam and pass. In this instructor
led class, prepare to take the examination.
Instruction focuses on completing the
curriculum required by the state, to
qualify to take the Oregon Construction
Contractors Board Examination. There
will be approximately four hours of
additional homework required to complete
the class. The instructor is available to
answer questions. Business advising is also
available to provide you with resources to
start your business. Testing for the state
exam is proctored by Prometric and takes
place on another date. An additional fee is
required to take the exam. Preregistration
required two business days in advance.
22901 - 8 am-5 pm, M, Sep 29, and
8 am-noon, Tu, Sep 30, DCA
310 - Hines (16 hrs $359)
22902 - 8 am-5 pm, F, Oct 24, and
8 am-noon, Sa, Oct 25, DCA
310 - Hines (16 hrs $359)
22903 - 8 am-5 pm, F, Nov 21, and
8 am-noon, Sa, Nov 22, DCA
310 - Hines (16 hrs $359)
24059 - 8 am-5 pm, Tu, Dec 9, and
8 am-noon, W, Dec 10, DCA
310 - Hines (16 hrs $359)
NEW! Onl i ne Cont r ac t or s
Certifcation Prep Class,
I nst r uc t or Led
Online option available. See class
description above. Register seven
business days in advance by calling
541.463.6200.
CCB Renewal
Contractors must complete statemandated continuing
education to renew their CCB license. Register by
contacting Dan or Sue Hines at moneywiseco.com
or dan@moneywiseco.com, or at 1.888.458.0846 or
503.722.2894.
8 am-4:30 pm, DCA 318 - Hines (8 hrs $TBA)
Sep 29 - M
Oct 24 - F
Nov 21 - F
Dec 9 - Tu
LeadBased Pai nt Tr ai ni ng
The new EPA Lead Renovation, Repair and Painting
Rule (RRP Rule) is now in effect. This rule requires
renovator certifcation in leadsafe work practices, for
anyone disturbing paint in houses built before 1978.
$$ Money Wise Contractor Education Company is
offering the required EPA certifed renovator course.
LeadBased Paint Training is sponsored by $$ Money
Wise Contractor Education Company and the Lane
SBDC. Register by contacting Dan or Sue Hines at
moneywiseco.com or dan@moneywiseco.com, or at
1.888.458.0846 or 503.722.2894.
8 am-4:30 pm, DCA 318 - Hines (8 hrs $TBA)
Sep 30 - Tu
Oct 25 - Sa
Nov 22 - Sa
Dec 10 - W
Or egon CCB Ex ami nat i on Sel f St udy
Gui de
Do you want to start a construction contracting
business? You will need to sit for the exam and pass.
Prepare to take the Oregon Construction Contractors
Board Examination on your own. This selfstudy
course includes the Oregon Construction Contractors
Reference Manual 10th edition, with chapter questions
and multiple practice exams. Once the selfstudy course
is completed the state exam is administered by Prometric
and will require an additional fee. The instructor,
Dan Hines, is available to answer questions. Business
advising is also available to provide you with resources
to start your business. Stop by the Lane SBDC to
purchase materials or for information call 541.463.6200.
Hines ($225)
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Need Training for
Your Employees?
Contact
Neal Benson
or
Vicky Gelatt
Education
Coordinators/
Account
Managers at
541.463.6200
to set up a free
consultation today.
Employer Training Services (ETS)
focuses on employerdriven outcomes
and deliverables. We will meet your
needs and adapt to your schedule with
customized training and fexible hours.
Our expert instructors offer innovative
curriculum and the latest technology that
provides immediate results. Training
can be scheduled at your site, at Lane
Community Colleges convenient state
oftheart downtown campus or the
main campus on 30th Avenue. Employee
training and professional development
are the most important investments
your business will make. The Employer
Training Services team is here to assist
you. We have been helping develop Lane
County business for over thirty years.
Increase revenues through improved
training:
Ensure Company Growth
Meet Business Goals
Greater Effciency
Improve Operations
Develop Employee Skills
Optimize Workforce
Innovative training to help employees
work more effectively:
Successful Supervision
AchieveGlobal

Leadership
Training
Microsoft

: Excel, Word, Access

Project Management
Public Speaking
Customer Service
Information Risk Management
Sexual Harassment
Generational Communication
Confict Management
Dealing with Diffcult Employee
Behaviors
Social Media
Plumbing
Forklift Safety
Classes and workshops are offered in conjunction with
the Lane SBDC and other college departments. For more
information or to schedule a free consultation, call the
Lane SBDC at 541.463.6200.
Client Testimonials
Thank you for helping us build a better
team.
Slocum
Our instructor was insightful, enter taining
and l ef t me wi th a number of concrete ideas
to impl ement .
Insight Hotel Management
The class was ver y rel evant to my job,and
the instructor adjusted the material s to my
workplaces individual needs.
Alvord Taylor
Fall 2014 541.463.6200
17
design and refresh their organizations customer service.
Individual students are also welcome.
22734 - 1-4 pm, Tu, Oct 7-28, DCA 319 - Munro
(12 hrs $199)
Suc c essf ul Super vi si on
Good bosses arent born. Theyre people who have
learned how to communicate effectively, manage
projects and resolve conficts. These and other key
skills for supervisors will be covered in seven, lively
and interactive sessions. Participants will leave
every session with tangible, practical skills they can
immediately apply at work. New supervisors will
gain important foundational skills and experienced
supervisors will learn how to go from good to great.
Individual employees working toward advancement
are also welcome. Course topics are grouped into
three categories: self, staff and project management.
Self-management will include professional behavior,
communication and emotional intelligence. Staff
management will include giving feedback and
evaluations, running a meeting, confict management,
managing diversity and HR/legal issues. Project
management will include project diagraming and
supervision, process mapping, process improvement and
working in teams. Participants will have the opportunity
to meet with the instructor for three hours of one-on-one
coaching.
22788 - 8:30 am-noon, F, Oct 3-Nov 14, DCA 319
- Munro (24.5 hrs $315)
Human Resour c es
Classes are offered in partnership with Society of
Human Resource Management, Lane SBDC and
Employer Training Services.
SHRM

PHR and SPHR Test

Pr epar at i on Cour se
The course covers the general body-of-knowledge tested
by the Human Resource Certifcation Institute (HRCI).
It is designed for business owners, managers and human
resource professionals who are preparing for the PHR or
SPHR exam and want to gain a comprehensive review
of the entire body of Human Resource knowledge, using
the SHRM Learning System

. This course of study will

in no way guarantee or assure success on the HRCI
exam. Class size is limited and offers 36 hours of study,
plus one Saturday, 6-hour sample test session with the
instructor. Contact Dennis Carr, 541.463.5585 or
carrd@lanecc.edu for program information. Call the
Lane SBDC at 541.463.6200 or email LCCBizCenter@
lanecc.edu to reserve your space. Registrations received
after September 16 will be assessed a $50 late fee.
4-7 pm, Tu, Sep 23-Dec 16, DCA 308 - Carr
(36 hrs minimum)
22813 - $1304 Standard Registration - Materials
provided.
22828 - $1142 Current SHRM

members
and qualifed 501(c)(3) nonproft or
charitable organi zations, and currently
enrolled students, proof of enrollment
is required.- Materials provided.
22829 - $394 Repeating participants from the
previous class that already have the
SHRM Learning System

materials.
Leader shi p and Management
Devel opi ng Advanc ed Cust omer
Ser vi c e
Are your customers and staff raving about your
great customer service? They will be after you take
this course! With help, walk through a rigorous self-
evaluation of your current customer service offerings.
Then, examine your competition and see how they
compare. Finally, develop and implement your own
companyspecifc standards and processes, ensuring
consistent internal and external customer service. Topics
discussed will also include hiring, onboarding, writing
scripts, coaching, corrective action and feedback. This
class is intended for high level employees who want to
build a culture of quality customer service. Companies
are encouraged to send a team of employees, who will
LaneSBDC.com
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Ci t y of Eugene Dow nt ow n Par k i ng:
Twohour, free onstreet parking between 7th
Avenue to 11th Avenue from Lincoln Street to
Willamette Street (Monday through Saturday from
7 am to 6 pm) is available.
Firsthour, free parking during the week and all
day free parking on the weekends in the Overpark
and Parcade parking garages, except during signed
events.
iPhone/iPad:
ePark, iPhone app lets you track your location in
real time and see available on and offstreet
parking managed by the City of Eugene.
Parkmobile, iPhone app lets you pay for parking in
many downtown locations using your cell phone.
Android Phones and Tablets:
Parkmobile Android app allows you to pay for
parking in many downtown locations using your cell
phone.
LTD Bus:
Another alternative is to contribute to Eugenes
sustainability initiative by riding an LTD bus into
Eugene. We are close to the Downtown Eugene
Station. Refer to LTD.org for route information.
Bicycle:
Or, you can ride your bicycle to the Lane Downtown
Campus. There are 74 exterior bike parking spots.
Wher e Can I Par k
I n Eugene?
Smal l Busi ness
Wor k shop on
Cust omer
Ser vi c e
LTD and the Lane SBDC are teaming up
to assist businesses on the West Eugene
EmX route by offering Small Business
Workshops
6-8 pm, Wednesday
Sept ember 24t h
LCC Dow nt ow n Campus
Room 303
Make customers feel special and valued,
creating experiences so positive and
memorable that customers will tell others
about them.
RSVP by Thursday, September 11, to
guarantee a seat. Final registration is due
Thursday, September 18.
Workshops are free to businesses located
directly on the West Eugene EmX route. If
seats remain available after the guarantee
your seat deadline one additional person
from each business may attend for free.
The public may attend at cost of $25, if
space allows.
Call 541.463.6200 to register.
Fall 2014 541.463.6200
19
Regi st r at i on and
Ref und I nf or mat i on
Busi ness Hour s
9 am-5 pm, Monday-Friday
Lane Communi t y Col l ege Loc at i ons
DCA =Downtown Campus, 101 W. 10th Avenue,
Eugene OR 97401 (Number following DCA is the room
number where the class is held.)
LCC =4000 E. 30th Avenue, Eugene OR 97405 (Number
following LCC is the building number where the class is
held.)
Regi st r at i on and Ref unds
Contact the Lane SBDC directly at 541.463.6200.
Complete the registration form at lanesbdc.com or print
form and mail to: LCC Small Business Development
Center, 101 W. 10th Avenue, Suite 304, Eugene OR
97401 or fax form to 541.463.6203.
Unless otherwise noted, you can go to Lane
Community Colleges website at https://mylane.lanecc.
edu and use the myLane web page. Enter your L
number and pin to register and pay for most classes.
Your frst pass phrase will be emailed to you. You will
need to change the pin for security reasons.
Reminder: Lane adds a $10 per term LCC general fee.
About Your Bi l l
As soon as you have registered for a class, your bill is
available from the myLane webpage. You will need to
enter your student L number and pin to access your
account. You may view and pay your bill at https//
mylane.lanecc.edu, choose the myFinance menu tab,
then view your Student Account Suite. Payment methods
accepted online include VISA/MasterCard credit or
debit cards, and checking account or savings account
withdrawal.
If you need your L number you can contact LCC
Enrollment Services at 541.463.3100 or the SBDC at
541.463.6200.
Payment is due by the 15
th
of the month following
registration. Any past due balance is assessed a monthly
two percent fnance charge. Charges that accrue past
120 days will move to a collections status and a hold
is placed on registration and records for any account
with an amount due past the opening of the next terms
registration.
Paper statements are no longer mailed to most students.
Questions regarding your account may be directed to
Enrollment Services at 541.463.3100.
It is your responsibility to keep Lane informed of any
address change or other changes in your information.
Ot her Payment Met hods
Payments may also be made by check, either through
the mail to Lane Community College/Bursar, PO Box
50850, Eugene OR 97405-0999 or to the LCC SBDC,
101 W. 10th Avenue, Suite 304, Eugene OR 97401.
Please be sure to place your L number on your check.
Cash payments are accepted only at Enrollment Services
on Main Campus at 4000 East 30
th
Avenue, Bldg. 1,
Eugene.
Col l ege Fees
Upon registration, each student will be assessed a $10
per term general LCC fee.
Ref und Pol i c y
It is your responsibility to withdraw from any class that
you do not plan to attend. Classes scheduled for 10 weeks
or more must be dropped no later than the end of the
frst week of class. Any class or workshop scheduled
for less than 10 weeks must be dropped a minimum of
three business days prior to the frst session.
There is no guarantee of refund or credit to your account.
Your written request will be considered and you will be
notifed once a decision is made. Refunds are generally
given when there is suffcient documentation of medical
or extenuating circumstances constituting emergency.
Di sabi l i t y Resour c es St at ement
If you need support or assistance because of a disability,
you may be eligible for academic accommodations
through Disability Resources. Reasonable
accommodations for persons with disabilities will
be made. For more information, contact Disability
Resources at 541.463.5150 (voice) or 711 (relay), or
stop by Building 1, Room 218 on the LCC campus; or
disabilityresources@lanecc.edu at least one week in
advance.
Di sc l ai mer s
The Oregon Small Business Development Centers are partially
funded by the U.S. Small Business Administration and the Oregon
Business Development Department (Business Oregon). Lane SBDCs
workshops, classes, and advising/coaching services are partially
funded by this support. Primary funding for the Lane SBDC is
provided by Lane Community College.
All services provided on a non-discriminatory basis. All opinions,
conclusions or recommendations expressed are those of the author(s)
and do not necessarily refect the views of the SBA, the Oregon
Business Development Department, or Lane Community College.
The SBA, [State of Oregon, and Lane Community College] cannot
endorse any products, opinions, or services of any external parties or
activities.
All material is subject to change without notice.
Lane Community College is an Equal Opportunity/Affrmative
Action Institution. 2014-present Lane Community College Small
Business Development Center. All rights reserved.
125
Nonproft
Organization
US POSTAGE
PAID
Eugene, Oregon
Permit No. 94
Small Business Development Center and
Employer Training Services
Lane Community College Downtown Campus
101 West 10th Avenue Ste 304
Eugene OR 97401
RETURN SERVICES REQUESTED
Call
Employer
Training
Services (ETS)
at 541.463.6200
to discuss your training
needs with an ETS team
member
Tr ai ni ng
Sol ut i ons
f or Empl oyer s
facebook.com/pages/LaneSBDC
Busi ness
Sol ut i ons
for Starting
or Growing
a Business
Si gn Up Now f or Fal l 2014
Cal l us at 541.463.6200
LaneSBDC.c om
Tr ai ni ng and Answer s Her e!
For Busi ness Ow ner s and Empl oyer s