Survey Data

Response Date Started Time Started Duration Status
1 04/11/2008 10:32:27 AM 00:13:48 Completed

2 04/11/2008 10:33:06 AM 00:13:55 Partial
3 04/11/2008 10:40:17 AM 02:04:33 Completed
4 04/11/2008 11:03:42 AM 02:11:20 Completed
5 04/11/2008 11:08:16 AM 02:13:59 Completed
6 04/11/2008 11:20:20 AM 02:16:25 Completed
7 04/11/2008 11:42:18 AM 02:07:53 Completed
8 04/11/2008 12:05:15 PM 02:01:31 Partial
9 04/11/2008 12:14:38 PM 02:09:13 Completed
10 04/11/2008 12:18:34 PM 02:01:38 Partial
11 04/11/2008 12:23:33 PM 02:35:50 Completed
12 04/11/2008 12:30:41 PM 02:02:24 Partial
13 04/11/2008 12:55:55 PM 02:02:31 Partial
14 04/11/2008 01:09:06 PM 01:19:48 Completed
15 04/11/2008 01:37:57 PM 01:47:13 Completed
16 04/11/2008 01:44:35 PM 01:25:08 Completed
17 04/11/2008 01:52:46 PM 01:14:34 Completed
18 04/11/2008 03:08:54 PM 01:05:13 Partial
19 04/11/2008 04:25:31 PM 01:30:40 Completed
20 04/11/2008 04:42:17 PM 01:57:45 Completed
21 04/11/2008 04:51:36 PM 01:04:19 Partial
22 04/11/2008 04:51:58 PM 01:22:47 Completed
23 04/11/2008 05:30:14 PM 01:22:14 Completed
24 04/11/2008 05:34:15 PM 01:22:46 Partial
25 04/12/2008 12:39:54 PM 01:15:23 Completed
26 04/12/2008 02:30:14 PM 01:21:20 Completed
27 04/12/2008 02:50:12 PM 01:29:38 Completed
28 04/12/2008 05:00:12 PM 01:16:11 Completed
29 04/12/2008 05:36:45 PM 01:16:30 Partial
30 04/12/2008 08:45:59 PM 01:15:01 Completed
31 04/13/2008 07:05:46 AM 01:02:10 Partial
32 04/13/2008 11:36:41 AM 01:09:36 Completed
33 04/13/2008 12:05:44 PM 01:42:48 Partial
34 04/13/2008 05:09:16 PM 01:41:08 Completed
35 04/13/2008 07:27:39 PM 01:04:06 Partial
36 04/13/2008 07:33:49 PM 01:41:53 Completed
37 04/13/2008 09:05:34 PM 01:06:20 Partial
38 04/13/2008 11:50:17 PM 01:02:53 Partial
39 04/13/2008 11:58:08 PM 01:01:16 Partial
40 04/14/2008 06:25:22 AM 01:08:02 Partial
41 04/14/2008 07:24:15 AM 01:23:59 Completed
42 04/14/2008 07:30:28 AM 01:05:02 Partial
43 04/14/2008 07:42:00 AM 01:08:08 Partial
44 04/14/2008 07:45:35 AM 01:55:22 Partial
45 04/14/2008 07:53:04 AM 01:10:47 Completed
46 04/14/2008 07:53:06 AM 01:22:23 Completed
47 04/14/2008 08:01:34 AM 01:01:59 Partial
48 04/14/2008 08:15:01 AM 01:02:44 Partial
49 04/14/2008 08:15:41 AM 01:09:37 Completed
50 04/14/2008 08:25:14 AM 01:10:57 Completed
51 04/14/2008 08:25:28 AM 01:01:16 Partial
52 04/14/2008 08:32:01 AM 01:27:23 Completed
53 04/14/2008 08:43:33 AM 01:05:18 Completed
54 04/14/2008 08:51:13 AM 01:02:30 Partial
55 04/14/2008 08:52:09 AM 01:45:38 Partial
56 04/14/2008 08:54:11 AM 01:07:23 Partial
57 04/14/2008 09:00:08 AM 02:56:00 Partial
58 04/14/2008 09:02:00 AM 02:10:32 Partial
59 04/14/2008 09:04:20 AM 02:21:52 Completed
60 04/14/2008 09:09:44 AM 02:04:01 Partial
61 04/14/2008 09:15:38 AM 02:01:35 Partial
62 04/14/2008 09:24:14 AM 02:02:39 Partial
63 04/14/2008 09:50:49 AM 02:01:33 Partial
64 04/14/2008 09:55:08 AM 02:45:56 Completed
65 04/14/2008 10:00:10 AM 02:13:24 Completed
66 04/14/2008 10:02:43 AM 02:20:25 Completed
67 04/14/2008 10:18:50 AM 02:45:06 Completed
68 04/14/2008 10:28:56 AM 02:15:12 Completed
69 04/14/2008 10:31:10 AM 02:01:54 Partial
70 04/14/2008 10:32:36 AM 02:24:41 Completed
71 04/14/2008 10:36:32 AM 02:17:59 Completed
72 04/14/2008 10:58:32 AM 02:22:11 Completed
73 04/14/2008 11:05:57 AM 02:06:04 Partial
74 04/14/2008 11:09:03 AM 02:40:41 Completed
75 04/14/2008 11:19:47 AM 02:16:51 Partial
76 04/14/2008 11:19:57 AM 02:20:29 Completed
77 04/14/2008 11:22:34 AM 02:02:30 Completed
78 04/14/2008 12:23:35 PM 02:02:42 Partial
79 04/14/2008 12:36:17 PM 02:21:39 Partial
80 04/14/2008 12:44:57 PM 02:14:52 Partial
81 04/14/2008 12:46:16 PM 02:55:48 Completed
82 04/14/2008 12:50:02 PM 02:20:26 Partial
83 04/14/2008 01:12:24 PM 02:16:23 Completed
84 04/14/2008 01:44:42 PM 02:05:52 Completed
85 04/14/2008 01:50:19 PM 02:40:29 Completed
86 04/14/2008 02:07:41 PM 02:06:39 Partial
87 04/14/2008 02:10:22 PM 02:27:13 Completed
88 04/14/2008 02:45:10 PM 02:34:14 Partial
89 04/14/2008 03:11:02 PM 02:03:45 Partial
90 04/14/2008 03:16:02 PM 02:26:11 Completed
91 04/14/2008 03:16:26 PM 02:36:40 Partial
92 04/14/2008 04:41:10 PM 02:22:57 Completed
93 04/14/2008 04:43:42 PM 02:19:55 Completed
94 04/14/2008 05:09:25 PM 02:50:59 Completed
95 04/14/2008 05:44:09 PM 02:07:53 Partial
96 04/14/2008 06:38:35 PM 02:19:56 Completed
97 04/14/2008 09:51:18 PM 02:50:50 Completed
98 04/15/2008 06:04:48 AM 02:08:28 Completed
99 04/15/2008 06:51:42 AM 02:41:59 Completed
100 04/15/2008 10:25:07 AM 02:01:31 Partial
101 04/15/2008 10:49:06 AM 02:01:56 Completed
102 04/15/2008 12:46:50 PM 02:04:36 Partial
103 04/15/2008 03:32:56 PM 02:55:17 Completed
104 04/15/2008 05:19:39 PM 02:02:52 Partial
105 04/15/2008 05:54:59 PM 02:18:30 Completed
106 04/15/2008 11:48:14 PM 02:03:57 Partial
107 04/16/2008 06:37:45 AM 02:07:53 Partial
108 04/16/2008 07:22:21 AM 02:22:12 Partial
109 04/16/2008 07:32:02 AM 02:03:41 Partial
110 04/16/2008 07:42:40 AM 02:11:27 Completed
111 04/16/2008 07:47:27 AM 02:08:38 Partial
112 04/16/2008 07:56:28 AM 02:18:43 Completed
113 04/16/2008 08:14:47 AM 02:02:10 Partial
114 04/16/2008 08:18:27 AM 02:24:51 Completed
115 04/16/2008 08:19:00 AM 02:18:27 Completed
116 04/16/2008 08:52:19 AM 02:02:00 Partial
117 04/16/2008 08:56:40 AM 02:41:22 Completed
118 04/16/2008 09:37:57 AM 02:30:52 Completed
119 04/16/2008 10:06:36 AM 02:14:15 Completed
120 04/16/2008 10:19:02 AM 03:30:21 Completed
121 04/16/2008 10:36:24 AM 03:20:44 Completed
122 04/16/2008 11:57:39 AM 03:33:02 Completed
123 04/16/2008 12:53:05 PM 03:08:56 Completed
124 04/16/2008 12:56:14 PM 03:21:04 Completed
125 04/16/2008 01:08:01 PM 03:48:33 Completed
126 04/16/2008 01:21:42 PM 03:04:15 Partial
127 04/16/2008 01:27:39 PM 03:10:37 Completed
128 04/16/2008 02:14:26 PM 03:11:57 Completed
129 04/16/2008 05:16:00 PM 01:00:25 Completed
130 04/16/2008 05:29:44 PM 01:25:01 Completed
131 04/16/2008 05:44:20 PM 01:01:04 Partial
132 04/16/2008 06:12:31 PM 01:23:07 Completed
133 04/17/2008 07:00:01 AM 01:39:31 Completed
134 04/17/2008 08:44:40 AM 01:12:57 Completed
135 04/17/2008 08:57:50 AM 01:01:47 Partial
136 04/17/2008 11:55:52 AM 01:13:50 Partial
137 04/18/2008 01:25:49 PM 01:40:44 Completed
138 04/18/2008 02:01:45 PM 01:33:11 Completed
139 04/18/2008 03:47:54 PM 01:02:16 Partial
140 04/18/2008 06:55:53 PM 01:05:28 Completed
141 04/18/2008 07:08:54 PM 01:06:05 Partial
142 04/19/2008 10:29:59 AM 01:41:29 Completed
1. Does your library have: (Please select all that apply.)
A business library A business center Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
A business library Business resources
A business center Business resources
A business center
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
A business center
A business library
Business resources
Business resources
A business library
A business library
Business resources
A business library
A business library
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
A business center
Business resources
Business resources
A business center
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
A business center
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
A business center
Business resources
A business center
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
A business library
Business resources
Business resources
A business library
Business resources
A business library
Business resources
Business resources
Business resources
Business resources
A business library
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
A business library
Business resources
Business resources
Business resources
A business library
Business subject guides
If other, please specify
Trained Small Business Librarian with MLS & MBA. SCORE counseler
At the main branch.
The university does not have a business program per se, but is working around that by adding business
components to existing programs: 'Administrative & managerial science' "Business Technology
Administration', etc. we (the library) are filling the info needs from existing business dbs and print
resources.
We are transforming our business library into a business information commons.
Technical Library in a corporation
Patent and Trademark Depository
Our medium-size public library has a large area housing reference books, periodicals, journals,
newsletters, and and two computers dedicated to business/entrepreneurial research and reference. We
have a Business Reference Librarian (me) who provides assistance and training in this area.
We give orientations to new marketers and do research for business marketers.
WW
Government library - National Agricultural Library
Business librarian whose office is at the business school
x
A business reference librarian at the Main Library.
We are the only library at an academic business college, therefore the library is a business library.
nnn
n
A seat on the Chamber of Commerce SmallBiz Committee
Business course guides
Small Business Information Center with a Small Business Librarian
Data Center
Business Reference Librarian
We consult on library services for external partners, including small businesses.
My place of employment has a research library
Liaison librarian to the College of Business Administration
http://www.library.ohiou.edu/subjects/bizwiki/index.php/Main_Page
volunteer SCORE counseling, weekly
relationship with The Foundation Center
Business InfoGuides on our webpage.

A business school - undergrad and grad (MBA and MSIS)
2. What are the top 3-5 business needs of your community? What key strategies did or do you use
to identify these needs?
We provide resources for students in our on-ground and online business courses (undergrad and grad). We
offer B.A.s and MBAs.
access to timly information
online access to information
Computer skills updating and training for current and prospective employees, and people re-entering the
workforce. We have not done a survey, but in our reference questions received, we noticed a need in this
area. Also, this is shown to be a need by patron help requests while they are using the computers.
article databases
company information
Nothing
Marketing, Operations Management, Finance; Analysis of course titles, syllabi, bibliography and selected
textbooks, and class assignments.
1. starting micro-businesses
2. growing small and micro businesses
3. writing business plans
4. securing funding
xx
Small business resources - business plan writing, loan finding, help managing employees - from most
frequently asked reference questions.
ccc
1. Accessing information about company holdings, SEC, locations, types (such as the information provided
through Reference USA) freely online.
2. Finding reliable information about grants for new businesses, globally.
3. Demographic information for real estate questions.

small business development info
info about how to negotiate the approval process
financial support for small business start up
We don't know.
Personal finance management
Investment
Small business
Business management
Circulation statistics.
can't answer as phrased
Writing Business Plans
Non-profit funding sources & grant writing
competitive intelligence
Industry Trends & analysis
Career Information and Growth Trend analysis
Guidance on appropriate resources for a specific task.
Access to journal articles electronically.
Comparative financial data.
Through surveys, focus groups, class case study, and ancedotal reports.
starting a small business, getting demographic data for planning sales, regulations for specific businesses.
Determined needs by patron requests at public library and surveys of patrons.

Our users need:
1. Consumer spending statistics
2. Competitive intelligence
2. Resources on marketing techniques
3. Communication handbooks
4. Leadership advice
Technical standards & intelligence, innovation ideas (new product development), metrics re: quality
processes
m
Start up info -
Business planning info
Referral to local expertise
Strategies -
- REsources - REfUSA, Gale Small Business Resource Center, etc.
- Expertise: classes, 1 on 1 consulting, website guides
1. resources for small business
2. to support a very diverse population in the region
strategies:
1. offer workshop for small business owners
2. attend small business fair
Jobs, laws, markets
1. How to start a business
2. How to write a business plan
3. Start-up capital
Strategy use to identify needs:

Tally sheet of customer inquires
Small business information
Local economic information
Investment climate
Print resources for small business information. Local business directories. Provide assistance in locating
local economic information and investment climate of area.
Start a new business, Expand a current business and looking for a job - working on the desk and talking to
people as well as attendence at a free class called Minding Your Business which teaches people how to use
the business resources available. Attending local Chamber of Commerce (4 different) meetings as well as
other business meetings.
1) Accounting materials and practices for college program
2) Support for MBA program
3) General industry survey and entrepreneurial resource materials
4) Training in the legal databases and legal print resources
c
We are an academic business library. Our primary needs are working with students on action-based
learning projects - usually very narrow topics of research. We will work with the students on finding the
available resources not only in our subscribed content, but also in the resources that are available for
additional purcahse. Our secondary needs are helping students find full text of articles and marketing
reports. Our third needs is where to direct students first. We have many options and student would rather
know what we would use first, rather than work with four of five resources.
blah blha
statistical and historical business data for research, directory information for job seekers and entrepreneurs
Business startup; marketing; branding and image.
These are the three areas that generate the most questions and resource needs. These needs have been
identified both by tracking the questions, requests, and book circulation from patrons, as well as by constant
networking with the business community.
small business development
investment information for individual investors
industry research for economic development groups
worked with Small Business Development Center for small business needs; investment clubs and brokers to
identify those needs; worked with economic advisor and regional economic groups to identify needs.
nil
Identify top markets by industry or building type (this is an architectural firm).
Keep current on industries and clients.
Depth info on potential and existing clients.

aaa
mmm
WW
Import - Export data, statistics, sources, rules and regulations
Constant overview of questions asked

Market research, economic statistics, competitive intelligence about competitors and peers, current
awareness.
Currently rely on user-initiated requests for information
Working on a market segmentation to identify unmet needs and approach unserved clients. Using internal
records and databases as a data source.
1. Product brand research
2. Marketing demographics
3. Company information
4. Federal tax research
5. Industry information
To identify the business needs of the students, I keep track of what they're asking for. We don't have a
sophisticated method of accomplishing this, but the projects assigned by professors seem to stand out.
Everyone comes in seeking the same type of information around the same time. I know at what point in the
semester to expect certain types of questions.
Insurance forms, statistics, and market research reports are the three biggest needs. We conduct surveys
and focus groups.
Information on prices, importers, market trends
Marketing research
industry information
company information
market data
Learned this over past 3 years by teaching bi classes and working with faculty and students. When I couldn't
help students with resources we had, I realized what types we needed to get.
x
Preparation of employees in biotechnology and nursing.
-Startup assistance. This is by far the most common type of question we get. Their actual queries range
from "How do I start a business in this state?" to "How do I write a marketing plan/write a business plan/find
ratios for my business plan" etc.
-Marketing research. The question: "I am in FastTrac, and I need help with my research." They are really
looking for information on their competitors as well as their potential customers, and they come to us
because I speak at FastTrac classes about marketing research.
-They also need a clearinghouse for business assistance resources. There are a lot of government &
nonprofit goups who help businesses for no or low cost & we can serve as a referral point so patrons can
find a way into that community of resources.
My predecessor as business librarian decided to focus on helping would-be entrepreneurs since the
question comes up a lot and our business collection is large enough to have enough sources to help them
out. Since I took on the position, I ask people either in person or by surveys and program evaluations what
kind of help they want from the library.
Company/industry information
Marketing information (demographics, market segmentation, market share, advertising)
Very limited - really only one or two classes do library research in this area
Small business start-up
HR topics
Stock prices
Finance and investment
Market Intelligence
Technical Information
Intellectual Property
These are the most common requests:
Information about opening a new business
How to get funding (grants) for new businesses
How to write business plans

The top needs of our business community are: 1. Starting your own business, 2. Marketing information, 3.
Competitive Intelligence, 4. Funding.
We have many partnerships with business organizations throughout our region. Through these partnerships
we get to meet local business people and hear about their needs. We also keep a log of business reference
questions we receive. This helps us when it comes to writing grants but it also enables us to see what kind
of questions we are getting.
Market research - determining market size, share, strategy, etc.
Industry research
Company research, particularly corporate filings and financials
Stock Market information - historical stock prices, indexes, beta, risk ratings
ggg
I am a business librarian in an acadeic library. ost ofmy concern is addressing what students need for their
assignments. Recently what was needed most has been company info, industry info, demographics, and
advertising information.
small business needs, job hunting needs, investing information (based on questions received at the
reference desk)
- marketing data
- business journal articles
- business planning information
- speak with professors

- see types of questions asked at reference desk
- examine syllabi, course outlines, etc.
nnn
g
n
1. Starting a business - From community survey and needs analysis
2. Demographic research - From community survey and needs analysis
3. Investments - From community survey and needs analysis
Building regs
Top business books
Company Histories
Industry Analysis and Ratios
Marketing analysis
I obtained the syllabi from the department faculty.

Market research reports
Industry surveys
Demographic information
These are top requests of graduate and undergraduate students in our College of Business
1. course resources
a. interviewed faculty members for their top priorities in resource material
b. used core title lists for creating basic collection
2. adequate electronic database supplementi to the print collection

a. researched potential databases
b. worked with faculty to know which kinds of material was most useful
1. Career Resources
2. Financial Literacy
3. Communication Skills
1. Business students needing assistance finding business related resources for Management, Marketing,
Finance, Supply Chain, Accounting, and Economics course assignments
2. Personal contacts with professors the college of business, reference desk transaction logs, and library
instruction requests
Student and faculty surveys. Curriculum reviews.
Small business development : financials, marketings, competitive intelligence.
Historic stock quotes
Access to investment resources in print and online
Information on starting a small business
Information on fundraising for not for profit organzations
Information on investing
The first two of these in particular we are asked for constantly. This is based on requests we get and
responses to our newsletters.
direrct marketing
legal forms
funding
Microsoft Office training
used to identify - reference questions and community networking
Market research
Help with writing a business plan
Identifying funding sources
Help for entreprenuers

international business-to-business marketing (including trade data);
US consumer marketing;
retailers and the retailing industry;
general US and international industry research;
researching strategies of public companies.
I am not sure
n/a
1. Mailing list development--use ReferenceUSA
2. Company information for job seekers--S&P NetAdvantage, Morningstar Investment Research Center,
ReferenceUSA, Illinois Manufacturers Directory, Illinois Services Directory, EbscoHost Business Source,
Proquest
3. Industry information--S&P Industry Surveys, Morningstar Investment Research Center
fdth
1) "Real world" business information -- not "academic versions" -- interviews with Deans and faculty as to
their needs.
2)Market Research reports on a variety of industries, companies, products - via in-class presentations and
interactions with teaching faculty.
3) Data sets -- in talking with faculty they need large datasets to explore and find the unique undiscovered
that will form the core of their research and publication -- to quote a faculty member "bring me the haystack
and I will discover the needle", while librarian say "Tell me the needle and I will buy you the correct
haystack"
4) Detailed 'local" information -- we partner with local entrepreneurs on their business plans and feasibility
studies -- real local (city, county, etc.) is needed.
Student instruction
Resources for company and industry research
Financial/Accounting databases
Instruction in use of databases
Selection of business resources
Ready reference
getiing word out to customers
Industry research
have in the collection and actively collect COST EFFECTIVE industry overview and background material.
Request and receive from business faculty a list of the industry areas students will be researching.
Embedded in web-ct course LMS software so I can view student databases of project assignments. Scan
professional literature (web, social, paper) for latest addtions to vendor offerings for industry research. Join
and be active in local chambers of commerce--know my local area constituencies industry profile.
Create and maintaing industry web and course/assignment specific websites, media site tutorials,captivate
tutorials.
company research--purchase COST EFFECTIVE access to private and public business directories. teach
students how to scan for local news since that is our specialty.
access to statistical data--

As librarian I must be knowledgeable about any and all government statistics, and only where necessary
purchase data. Knowledgeable about students assignments so I can direct student to proper stats.
--Assistance in learning about our business resources generally
--Assistance in obtaining financial data (large datasets)
--industry information
These needs are identified by the users themselves, i.e. by their questions.
How to write a business plan
How to find funding
How to market a business
Selected appropriate books and electronic resources, and hosted free public programs with guest speakers
on related topics.
1
small business resources (business plans, technology, etc.)
patent information
financing
The library is a member of our area chamber of commerce - information gathered from that source.
company information, market research reports for product, industry information, consumer demographics
for products or services--these are the most frequently requested types of information at the reference desk,
email, and chat
Starting a small business
Learning about a business plan
Researching information on particular businesses
All of the above are identified by completing a reference interview, listening to the patron and helping
research information
Business Plans for small business start-ups
Business Courses at local colleges/universities - student support
Investment resources
(Groups & individuals contacted the library for resources)

Finding information about companies from an accounting perspective
How to start a new company--needing marketing and legal information
Finding business and management philosophies in particular companies
The top 3 needs of our business community are starting a business, obtaining funding and loans, and
marketing information.
We have many strategies for identifying these needs. Of course, we read business periodicals and
websites to see what's being discussing, but the best way we have to identify the needs of our business
community is to talk to them. We are very active in several business organizations throughout our region.
This enables us to find out about the business climate and needs of our area.
market research
company industry financials
suppliers
media usage and rates
scholarly business articles
trade business publications
Small Business information
financial/invesment information
demographics for reports
Being on the desk 20-30 hrs per week.

1. Small businesses need access to microloans
2. Economic development leaders need to understand the economic impact of microbusinesses
3. Our region is undergoing major transitions that are affecting our business community: agrarian to
technology, need for workers with higher education levels, loss of jobs from big businesses
I am actively involved in a variety of business organizations and work with small start-ups and new
technology needs of the community.
Company information
Industry information
Market research
Reliable information of all types to support business plans and decisions
We found these needs by analyzing our question log and speaking with faculty and graduate students.
Global information inall aspects of business - industry, company, investment, finance (including accounting)
and marketing.
THe major need is that the infornation be electronic.
Check classes and projects assigned.

We have a global entrepreneurial center so I collect everything that may be useful.
Talk to professors and PhD studabout research needs.
Article requests
journal routing
interlibrary loan
Analysts reports, company histories, financial statements & ratios, industry classification, industry profiles,
industry ratios, market analysis. key strategies: Academic course descriptions, outlines, syllabi and
assignments; info from trade associations & organizations.
Information for upstart businesses, Location questions. Utilize Reference USA database.
market research
statistics and demographics
business plan assistance
current resources about starting, growing, managing in buisiness
Introductory materials on technical subjects written for a business user audience, i.e., technical subjects for
business analysts
Business information designed for technical users
Materials that provide hybrid info - business needs that will be solved by technology
human resources
Our community is worldwide and consequently defies definition for "top needs."
If I had to pick one important to all it is Economic globablization.
1. Market Intelligence data
2. Competitors data
3. Trend
4.Analysts Report
-- Specialized data
-- More e-access to data and information (articles, etc.)
-- In-depth, in-person consultations to discuss their particular research needs
We are in constant contact with our community. We talk to them daily, help them with their research daily,
and watch for trends.
Company info
Industry info
Marketing research data
We are a technical college, and these are the top needs of our business & marketing classes.
within an academic setting, the needs are tied to students and faculty:
resources for faculty research

resources for student research
instructional opportunities to share how to use the above resources
Alerts on competitors
New stories
**Organization of content
**More full-text resources
**License negotiation
We conducted an "information resources audit"

employment, small business and personal finance.
Public library - it's what they ask for.

market research info; historical financial data; full text journal articles
constant conversations with users; keeping up with trends;
Unsure. I have only been living in the area for about 6 weeks and there seem to be more technology needs
than business
Business Needs from our faculty, students, alumni and the business community:
- company data
- industry data
- global business information
Our strategies:
- to help them learn how to do as much themselves as they can
- we focus on finding answers to their specific questions as our faculty and students work directly with
outside businesses so accurate and fast information is critical
- we have research guides to help people self start research
- we have an active instruction program tied to
We will conduct a needs analysis this year. Undergraduate, graduate and faculty needs differ an dwe should
be approaching the issue that way.
Financial information about companies, marketing strategies, demographic information
A single access point on the libraries website dedicated to business research and services,
Access to electronic business sources,
Instruction in business research methods.
Interactions with students and faculty lead me to assess these as the most important needs for the business
school at this time.
Data sets (historical data...)
Access to online journals
Consumer behavior data
Industry information supporting marketing classes
Macroeconomics data
Strategies: tracking subjects of reference questions, input from business faculty.

Company, industry, and country information
Macroeconomic information
Politics, regulatroy, corporate governance
Key strategies: Investment company. Different investing mandates for different groups--self-explanatory.
Survey for preferred sources.
Librarians proactively identify hot topics and investment trends by attending research meetings and reading
investment news and literature, research and reports.
Demographic and statistical information
Networking opportunities for small business owners
Market research and industry analysis
Identification is based on types of questions asked at the reference desk and particular assignments made
in the College of Business.
Industry research, market reports, job search.
I'm not sure how to answer the second part of the question.
undergraduate researchers need company information, industry information, market research, and more for
a variety of topics.
Company profiles and financials. Course requirement
International business and country markets. Course information.
Business articles for research papers
1. Starting/ managing a small business
2. Marketing data, especially for making business plans
3. Helping jobseekers, especially re: training
Identify these needs anecdotally, via patron contact at Reference Desk

Starting a Business
Finding contact Information
Finding certain kind of business
s
Identification of businesses.
General about starting and running a small business.
Legal aspects and how to set up a small business in our area.
Industry statistics for business plans.

Information about corporations;
theorical studies about management subjects and cases;
Journal articles;
sector and market studies;
economic data;
not sure at this point
Job opportunities for graduates; market share data; industry forecasts
As a large urban public central library, located in the downtown core:
1. job hunting: even before the recession, this was a pretty clear need in our urban communities.
2. small business start-up: statistics show that many small businesses are started each year in our state.
Needs: Access to top electronic resources, instruction and guidance navigating resources, space for
collaboration and study
Surveys and anecdotal information

Curriculum support (sources for student to complete assignments and research papers)
research guidance
faculty research support (publication)
faculty teaching support
main strategy is to seek and welcome input from students and faculty about their library needs
1. 24/7 remote access to
undergraduate business degree programs, MBA graduate program, business needs of university
administration
How to start a business
How to know if there is a demand for product/service
Where to find funding to start/grow business
Business start up info
Company details
info/advice on financial investments
We have an extensive program for start ups to help them with business plans and market research, to
referrals to business assistance (including inhouse SCORE counselors) . We run a business plan
competition to help people learn about resources and win money.
Company detail info is readily available in print and on line and we provide this info. via tel. ref
Financial information is available is available through print newsletters that are very poppular.
We teach some classes in how to get information on all these topics.
3. How are you currently filling the business needs of your community?
We do not cater to the needs of the outside community--only to our students. To do this we work with the
business faculty to identify the areas within the collection that are weak, and we keep up with the newest
publications, letting faculty members tell us which new (and old) resources we should acquire.
no defined plan
We have contacted the Chamber of Commerce and let the members know what types of books we have,
and are asking them for feedback on what types of things we can do for them.
Reference USA
By selecting lectronic and print resources that cover the subject areas.
Small Business librarian, small business resource center, resources, databases. Also, networking and
outreach events. Help writing business plans and navigating funding resources
xx
Refer to main library Business Center (small collection of books and resources from Economic Development
Center), refer to SBDC.
cccc
Updating our resources and referrals to libraries when applicable.
Not very well. We hosted a Chamber of Commerce breakfast here last spring. It was the first time many of
owners of the businessed had been in our library
We provide information on federal, state, local laws, ideal corporate policies, business strategy and history.
We also provide access to Reference USA.
Purchased updated books & online databases.
top resources used include: Business Source Premier [Ebsco]
Lexis Nexis Academic [for company info and news]
added Compustat [cd version is being used for IS
S&P products in print
Developing a specific location for print business, legal, fundraising, and career reference resources.
Tentatively called "Business Central," it will be a one-stop location, staffed by library & business
professionals who can provide point-of-service help either one-on-one, or in small groups.
As many ways as possible. We provide a custom toolbar so users can get to us from where ever they are.
We take questions in person, email, IM, and phone.
Providing a "small business sourcebook" created by library staff, plus other free brochures (many from the
state); providing business-related databases for free and considering & choosing new databases and book
titles. Inviting and allowing nonprofit organizations to use our meeting room to present information of use to
businesses (e.g. licensing classes for day care providers).
With reference works (hardcopy) and subscription to Ebsco Business Source database.
Current awareness info. on competitor & industry technical, easy access to engineering standards, literature
on Six Sigma/ continuous improvement, etc.
pc
see above
Books, databases, web searches
With print and online resources and referrals to other resources/organizations
By providing access to resources and assistance with information needs. Community users can access our
electronic resources with no charge (in house use only) and have can pay for a community borrower's library
card. I also provide help when asked and will even meet with community patrons with specific business
needs.
Resource center, free classes, one on one assistance, in depth research done for them, circulating and
Reference collection of materials as well as electronic databases and over 100 free business websites
under two tabs called Webpicks - Business and Finance & Jobs and Employment.
We serve a university population. We provide not only print and online resources, but we offer library
instruction sessions specifically tailored to business classes and their electronic and print resources
c
Yes - I believe that we are meeting the needs of the Business School.
blah blah
consultations, guides, faqs, email and phone reference
Our library is very responsive to the needs of our business community. As Business Reference Librarian I
attend local business owners' meetings as well as many chamber and multi-chamber events. I solicit input
from the business and entrepreneurial patrons and select resources accordingly. We have some very useful
subscription databases for this niche. I offer workshops in the best use of these databases as well as
demonstrating our other resources. The library provides room for certain business meetings, including
chamber meetings.
1. Formed a partnership with local SBA Small Business Development Center to offer business research
classes to their clients, and individual research resources for startups. Developed a business and nonprofit
center website with a blog, new books, featured databases, featured websites and online access to quick
and extensive guides.
2. Offer online and print access to Value Line and Morningstar; basic S&P resources; offer classes to
investment clubs and new investors.
3. Work with Economic Development group to provide extensive industry, competition and customer
research for primary businesses identified by the City as competitive industries.
nil
We do research by request;
We stay aware of current news and forward relevant items to the right people;
We pull together interesting or relevant material and send out periodic e-mails or (in the works) blog posts;
Purchase/borrow books, magazines, reports, etc.
aaa
n
WW
Knowledge and use of existing governemnt resources, from USDA and other agencies, such as Department
of Commerce
This requires current awareness, understanding and oversight of products and services of NASS, ERS,
APHIS, USDA agencies. National Trade Data Bank, GLOBUS, Stat-USA are also frequently used. The
USA.gov www site, as well as science.gov are also frquently used for difficult or obscure materials and
references
We try to be as responsive as possible, offering professional search services, electronic current awareness,
document acquisition, and traditional library services
I have detailed guides for each of my subject areas. I email faculty groups whenever each one is updated, to
remind them that they're there and to encourage student use. I refer students to them on a daily basis.
I provide library instruction for various subject areas, especially beginning business students. Faculty can
request instruction tailored to their class needs.
I encourage faculty and students to contact me through telephone, email, appointment, and instant
messaging.
Primarily on-site access and in response to email
Operate an under-used information centre
Using existing library staff
on site office hours
individualized research assistance to faculty and students - by email or in person
extensive involvement with literature reviews, ill requests, and documents delivery
library instruction classes
extensive involvement with two professors' library sessions - both include multiple visits
quick turn around time on research requests
have just begun transferring web business guides to a business blog
participate in some professor's web ct
x
Expanding the program and concomitant library resources in biotechnology.
Continuing to support the nursing program by working closely with the faculty.
-Startup assistance: We continually shape the collection to meet this need by weeding what doesn't help
them and instead purchasing things that do provide the information they need. We increasingly provide our
resources online to make it easier for busy people to use library resources. We also have programs
focused on small business topics on a regular basis. SCORE counselors also meet with patrons in the
library twice a month to provide them the actual advice we as librarians can't quite give.
-Market Research: This need is basically created by me speaking at FastTrac. It overlaps with startup
assistance in my view. Aside from offering one on one research consultation appointments (which we
advertise on our website & make it available to anyone who asks) I also have arranged to hold "study hall"
sessions for FastTrac students while their class is in session. FastTrac students are really eager for as
much information as they can wring out of the library, so the are a good group to serve.
-Clearinghouse for resource organization info: We are part of a local Business Resource Network, which
includes organizations like SCORE, Small Business Development Center, Women's Business Center, local
sources of gap financing, etc. By building good relations with these groups, we can better serve as a
clearinghouse. The library has brochures to describe the organizations and also hosts a Small Business
Resource Fair annually to provide a place for patrons to meet the organizations. (The Fair also provides
workshops, SCORE counseling, and networking opportunities.)
Provide several databases, in-depth reference service, library instruction, extensive handouts/Web sites
ABI, Factiva, some Reference books
Programming, especially for the small business community
Circulating and reference books
Business guides -- some with narrative or explanation, others with Web sites only
Reference -- in person, phone, email
We have a Information Center staffed by 2 FTE, one librarian and one library aide. We also have a Strategic
Intelligence staffed by 2 FTE, one Competitor Intelligence professional and one Statistics and Planning
person. We all work together to provide information and intelligence to our colleagues.
We have items in our collection that answer many basic questions. We have a guide to opening a business
in Maryland, a community information directory, and some good business databases. One of our branches
in the county does have a business-specific collection.
We fill the needs of the business community in many ways. Our library houses a 5,000+ square foot
business center which includes many business sources including books, periodicals, and databases. It is
often staffed by a library with a specialization in business. Business people can also make appointments to
meet with a business library. The center includes meeting rooms which are used by the local Chamber of
Commerce and the Small Business Development Center to meet with clients. (The Chamber also holds its
monthly lunch meetings in our library.)
As I stated above we also have partnerships with business organizations throughout our region. We attend
many networking events in order to meet business people in the area.
We also have a networking group in the library called the Library Business Connection. Breakfast meetings
take place five times a year and include breakfast, networking time, and a guest speaker. It is a very
popular program for us.
We have an active liaison program that collaborates with each division to ascertain educational directions.
We provide in-class instruction for specific topics, and we invite students to the library for additional training
outside class time. We have developed extensive subject guides available via our website. We negotiate
competitive pricing for databases such as Bloomberg, Capital IQ, IBISworld, WRDS, Simmons, Scarboro,
etc. and integrate training on these resources into our classroom instruction.
ggg
Addressing needs based on what has been needed in the past; talking to both student and instructors to
make sure they have everything they need.
We provide business-related resources at all locations, with an emphasis on meeting the needs of
entrepreneurs and job seekers.
- provide classes
- provide online handouts and subject guides
- collect print and electronic sources
g
n
A business librarian is on staff and located at the headquarters library that contains a business center.
Classes on business start-up are given periodically. The business librarian also consults with library
customers on an individual basis on assisting with their start-up or business requests. The library also
subscribes to a number of business databases.
Our business library has enlarged by joining a cooperative that offers business books online to download for
free.
Subject guides, bibliographic instruction, and individual research appointments.
Offering database workshops
Researching current databases and considering replacements for those resources that don't offer sufficient
material for #2 above.
Our business program is new. This makes it diffiuclt to answer this question at this time.
Subscrition databases (Business Source Premier, Mergent Online, LexisNexis, etc.), free internet resources
(Yahoo! Finance, Google Finance, FreeEDGAR, Census.gov, etc.), 1 to 1 assitance (f2f, chat, email,
phone), class session instruction. Also worked up a webpage of resources of on-campus users of the
College of Busness SBDC
Print and on-line resources
One part time business librarian and an assistant. Teach research to local SBDC classs 2-3 times annually.
Offer small bus class and one on one reserach consultations. Develop and weed business library collection.
We have a business librarian who works closesly with this clientelle. We have a special Business
Reference Section and currently have two business newsletters, one for Non-Profits and one for all alther
businesses that are very popular.
Our business librarian works closely with the Chamber and other business organizations through outreach.
We also provide business programs at the library.
Being visible in the community promoting our online and print resources and free computer (Microsoft
Office) classes.
Newsletters
Pathfinders
Free programs
Electronic Databases
Computer classes
Many subscription databases (we spend little on print business referecne anymore); full text access to
academic journals and trade journals; lots of instruction and research consultations
with the materials that we have in the collection
n/a
srt
Community -- in priority order:
1) Faculty research -- with difficulty. There is never enough money to just have the data around "just in
case"
2) Faculty teaching - better... meets most of their basic course support needs VERY well.
3) MBAs - VERY well for course support. Career info is beginning to be delivered and bought but its never
detailed enough -- they want "headhunters" to give them a job upon graduation.
4) Undergraduate - in meeting 1-4, they are met very well. Some additional detailed mafket research could
be needed.
Two librarians serve as liaisons to the College of Business Administration.
Class instruction
Reference service (in person, e-mail, phone)
online tutorials
guides and handouts
subject web pages
subject blogs
using circulars to passs around information
My community is academic, but if you mean the local business community, then I am available and will
answer as needed questions. As an active member of the chamber of commerce I let the local business
community know that there is a NEW college library in the area, and that they have limited access to it.
Keep in touch with other public and academic business librarians so they know that we can refer to each
other, which we do on an occasional basis.
Though a Senior Experience (consulting project business seniors undertake with specific local companies
and organizations) the library is integrated into the course and fully supports the research needs of over 95
project/business a year.
Reference assistance - in person; via email; via research consultations; subject guides; video tutorials; in-
class instruction; in-library instruction; online business FAQ
Currently looking for new business librarian.
print and electronic resources
subscription to business databases for academic library users that includes licensing for public access
Currently we have a Small Business Information Center with a business librarian who completes one on one
interviews with patrons. A reference librarian helps with research. However, the business librarian is retiring
in May so we are in transition right now.
We subscribe to electronic databases that are used heavily by the business community.
We purchase print resources.
We speak before Chambers & Rotaries promoting our resources.

Use State sources
purchasing books and dvds
purchasing business databases
We fill the needs of our business community in many ways. We provide resources for them in our business
center and in some cases we are able to do the research for them. We also invite our partners (Small
Business Development Center, local Chamber of Commmerce, etc) to use our space to meet with
businesses.
a full compliment of databases
workshops, print resources, training staff, personally attending business workshops and conferences.
I work directly with over 150 clients/year seeking help with small businesses, many for repeating
consultations and information during the various stages of development.
Databases
Individual librarian consultations
Fairly well but there is never enough money to buy everything I feel would be useful.
-marketing push to department heads to show them we exist
-daily newscan of topical articles on mainstream websites
-providing excellent service
By providing research assistance, access to current, relevant business related information resources and
services, developing and maintaining research guides, and maintaining memberships in professional
business associations.
providing access to print and online resources. Wireless internet
I hope so
striving to have a current and relevant collection, print and digital
Providing business info designed from technical users and technology project managers from several book
vendors, devising guides that incorporate reports from information technology advisory services.
We provide multilingual responses to reference in person in the Science, Technology & Business Reading
Room at The Library of Congress. We also provide multilingual responses via virtual reference, telephone,
and a few letters.
We produce bibliographies and subject guides which are on the Web.
We produce handouts and training in the reading room.
We have a Business Research Orientation course once a month.
We use wikis, blogs, etc. as resources. LC does not allow any outside the firewall.
Have subscribed to relevant databases which help in handling user queries through our helpdesk. In addition
journals we subscribe adds as the source of in formation.
-- With an excellent website that has 24/7 access to deep content.
-- Online guides.
-- Team/individual consultations.
-- Purchasing resources to fill our community's research needs.
-- Class-based instruction as well as open workshops.
Subject-specific librarian, classes, online databases, some print journals
web resources
onsite, in-person, IM, email reference services
podcasts
tailored instruction sessions
Online services such as Dialog, Factiva, Market Research.com, and organizations that are related to our
business.
Consulting.
Business plan competition (PowerUP) with cash prizes funded privately,
Experimenting with individual reference support for jobseekers
Multitudinous programs
teaching users how to use and evaluate resources; alerting users as to what is avaialble;
Continuing education, certification, and various degrees - AA AS and the like
We offer a lot of individualized instruction and our reward for good work is more work yet with consistent
staff levels, you can't always keep doing more. So while we are doing a good job, we have to be better. We
do have a for-fee (cost recovery) research service we offer the business community but we downplay it and
don't really try to sell it much because we don't have extra staff to support it for many labor hours. Our job
one has to remain the academic community first as a priority.
We provide as many resources electronically as we can; we have reference support 9 am - 10 pm M-F and
1 - 5 Sat, 1-10 pm Sun. The library is open 24-5 plus weekend hours. We deliver business information
literacy instruction to classes on demand. We offer electronic and physical course reserves. We have one of
the most efficient ILL programs in the ARL. We will purchase any book requested without question if it is
under $150. We have an excellent collection of business best sellers on audio, and will add 10 iPods for
checkout shortly. We develop and deliver class guides and subject guides in marketing, management,
accounting, finance, information systems, economics, entrepreneurship and more.
we provide resources and research assistance
I have been evaluating our electronic business database subscriptions to more adequately reflect the needs
of our students and researchers. I am also creating a business "portal" on the library's website that will be a
single point of access for all business-related questions. I have offered instruction in business research
methods, but still need to convince faculty of the importance of information literacy skills.
We have approx. 150 online databases, with access to around 9000 full text journals. We have Bloomberg,
Datastream, Choices III, and other sources for the historical data.
Providing databases
Teaching classes
Continuous outreach to faculty
Online help guides and tutorials
we're not.
Librarians:
Proactively identify hot topics and investment trends; select relevant reports and documents proactively
distribute literature guide interactive (check box selection and submission) email forms.
Provide scheduled company, industry, and country information packages according to securities analysts
research reporting requirements and scheduling.
Fullfil ad hoc requests for automated alerts, macroeconomic qualitative and quantitative information,
industry, company and country information, complex top requests, filtered news.
Current awareness through distribution of interactive weekly global news from selected sources. Articles and
snippets provided, check boxes, submit and articles delivered to desktop within 24 hours.
Subscribing to multiple databases, conducting classroom and individualized business research instruction,
providing presentations to groups of small business owners via SBA
We have a variety of databases that we
in person, through the Biz Wiki, through IM and Meebo, through personal consultations, and through
instruction
Electronic databases and print directories
1. SCORE counseling
2. Buy lots of resume/interview titles
3. Maintain Information & Referral service (broadly speaking, including personal, cultural, educational, civic
organizations) so we know our community and so we can refer patrons to local, appropriate services.
Books and databases
s
Our Business Workgroup gives a monthly presentation at the local SCORE workshop.
Subscribe to many business databases.
Supply booklists to small business counseling agencies - SBA, SCORE, SBDC.

We buy journal, boook, database for data and articles. About sector and market studies, in Italy is very
difficult to buy them because the very high cost
Providing resources mainly.
Just starting outreach campaign to make users aware of our materials.
primarily by investing > $ 1 million in electronic information resources
1. job hunting: We partner with 2 job counseling organizations (nonprofit) who are here weekly to do either
individual counseling or run workshops. We try to create relationships with other job-related organizations,
such as the state job agency. We maintain a list of web links related to job hunting. Our IT people do basic
and free workshops geared to helping people (generally who don't own computers) become more computer
literate and thus more employable.
2. small business start-up: Again we partner with outside organizations whose representatives come in and
do free counseling: SCORE (retired executives), the City's economic development agency, and LegalCorp
(volunteer lawyers). They also do workshops, as do our staff out in the community - usually to neighborhood
business organizations.
We have a business library with extensive business databases, an up-to-the-minute website, librarians
providing instruction in and out of class, space to do work, research support for faculty and PhD students
Providing access to business databases and other resources
Creating class specific business resource guides
Business Source Premier
ABI/Inform
Hoovers
1000 print titles
3000 eBook titles
Suggest they contact Score, sbdc or sba
We work closely with business assistnce providers in the community, providing bibliographic insturction to
students in their entrepreneur classes. We also run a business plan competition that relies on the expertise
of community organizations to teach classes at the library and judge the plans. It is a great way to bring the
community together and let new businesses know what is available. We also host the Chamber of
Commerce New Member meetings.
4. What groundbreaking or innovative services do you offer your clientele? If you provide a service
that demonstrates excellence or is very successful, can you describe it?
Other than interacting with faculty to keep our collection up-to-date and to grow it in the weaker areas,
nothing.
research consultations
NOthing
Our Small Business Resource Center won a Chamber of Commerce Award and has been featured in
several publications including the Micro-Enterprise Journal.
n/a
ccc
The IPL is unique in that it offers a real reference service (email-based at this time) while providing an
educational and experiential training ground for LIS students in many institutions (U.S., Canada, Germany.
(Our question-answering service works to provide high quality, freely available information whenever
possible.)
System wide business workshop/programs.
Toolbar mentioned above and Web 2.0 functions on our website.
We are currently working to create such an innovative service.
External engineering standards and technical papers at the desktop with capability to link within our internal
documents/databases/online catalog, to save engineers time & increase awareness, access
l
1 to 1 consulting; Email newsleeter
these 2 strategies seem to be working fine.

Web site resource guide to U.S. Economic, Industrial and Financial Information all in one place online.
Virtual Business International Resources online guide as well.
Free classes teaching how to use the materials, speaker for anyone that asks, panel for military personnel
separating from the military and looking at options, business meetings, weekly column in the local
newspaper, the Gazette - Business Edge on new materials or resources available (includes book reviews),
BLOG - Terry's takes on Business.
We have an embedded librarian program with the schools' signature MAP program. For each group of 4-6
students (mostly MBA, but soon all cohorts), we have a librarian assigned to that group to help with
information needs.
blah
I believe our active networking within the business community (not only I, but also the library Director and
some of our managers) has been a positive and beneficial service. We participate in community activities
sponsored by the chamber and local merchants as well.
1. Industry, competition and customer research provided for potential small but prime businesses. This
effort is a partnership with the local Economic Development department for the city. I take on 12 clients a
year, conduct extensive research and provide a final report.
2. The Business and Nonprofit Center website focuses on important websites, and databases.
3. Working with local nonprofits to grow audiences and donors through workshops, one-on-one consulting,
grantwriting and business plans.
Besides the by-request research we do, the most frequently appreciated service is our letting people know
what's out there in the wider world that relates to their business, whether it's via periodic e-mail, forwarded
info, photocopy of magazine article (not always available online), video clip - whatever format or source.
x
bnk
Our most successful service is custom searching. This is done either on a project basis for an extensive
question, or ad hoc for what might be described as "ready reference." In either case, there is a lot of value
added to the search in the form of editing and formatting. The results usually come with a cover memo
telling what was sought, where, and a summary of the results. The patrons love getting exactly what they
want delivered to their desktop.
We recently set up a business blog on our library website.
I have meebo instant messaging boxes on each of my subject guides that are going over very well with the
students.
I've only been here six months, so I'm setting up new things, but most haven't been up long enough to judge
the ultimate value. I feel that meeting the students on their level via current technologies is having a positive
impact. They react well to electronic sources of information, instant messaging, and blogging.
lllllll
None at present
none to report
since 2005, have worked with marketing professor to improve library instruction by having me come to class
4 times each semester when students begin research for 2 assigments. This involves demos, workshops,
and individualized assistance with plenty of hands-on. We use Survey Monkey to assess classes and
students' progress.
Planning workshops and one-to-one sessions to improve business retention of students having academic
difficulty next fall.
x
The most successful thing we do in terms of numbers of people has to be the Small Business Resource
Fair. It is a day long event held at the library once a year. We have workshops throughout the day on topics
for small business people such as marketing, using the Net to find business research, accounting tips, etc.
SCORE offers counseling during the event, and we also have an Exhibit Hall for part of the day so that
attendees can meet and talk with people like SCORE, the Women's Business Center, and government
procurement departments about what help and advice they offer. We market this event with our calendar of
events, but we also try to get on local TV news programs and in the newspaper and business journal to get
as many people in as possible. We had about 140 people come this year & response was overwhelmingly
positive.
VIBES: Virtual International Business & Economic Sources--Award-winning Web portal
We have a 30 minute tour of our small business resources. There are three, Marketing, Competition,
Industry Trends, each has a handout and we cover print and online sources related to that topic. Often there
are only 1-3 people so we cover whatever they want to know.
It is no longer "ground breaking", but as early as 1998 we were scanning blogs for competitor intelligence.
By scanning industry and academic blogs we can get a fairly good picture of how our instruments are
performing in specific settings, opinions our customers are sharing regarding our quality, precision and
service. It also gives us an idea of the effectiveness of our new branding program.
Given that we were the first public library on Long Island to take the business community so seriously, I
would say that our business center itself is groundbreaking and innovative.
We are also innovative in that grants and various outside funding enables us to help businesses outside of
our library district.
For the past seven years we have planned, executed and hosted the Women's Expo. The goal of the Expo
is to provide a venue for women entrepreneurs on Long Island to market their products, serving as a vehicle
to promote economic development as well as networking among women entrepreneurs and women in the
business and not-for-profit world. . Last year was our largest Expo to-date, with 74 exhibitors participating
and more than 2,000 attending. Each year the audience grows for what has become a very popular Fall
event.
This year we will be holding our first Strictly Business Trade Show. In partnership with our local chamber
and the organization of chambers in our town. We hope that it will eventually be as successful as the
Women's Expo.
I offer satellite reference twice a week in the business school. I spend four hours in an atrium of the
business school where I am availale to both students and faculty. I developed a librarian's page in
Blackboard for two advertising classes.
We don't provide any services beyond the typical services provided by any library.
Research Refreshers were popular with College of Business faculty. I team-taught with 3 other librarians,
including one government reference librarian and one engineering & science librarian.
(This was 3 years ago)

n/a
Personal bibliographic instruction
One on one research consultations average one hour free to public library users.
Not groundbreaking or innovative, but I provide curriculum-integrated research instruction for the 4
departments in the business school, as well as a serve as a teaching partner for a research-intensive
international marketing class required of all marketing majors.
none I would characterize as "groundbreaking" -- we are still building a collections to meet basic needs and
a relationship when they would indicate a need that could be groundbreaking.
We are very good as "assessment" - satisfaction survey are done. We have a Palm-based software that
allows us to collect detailed information about the reference interaction.
LibGuides have been popular. Trying more onsite reference (at business school--not just at library).
We have a business blog, reference chat service, and online tutorials, though I don't know if those services
are still considered to be "innovative" anymore.
mail order
The Senior Experience for business students. The business librarian is embedded in the course. Students
are required first to do a preliminary industry and company research prior to their consulting project with 95
separate businesses or organizations a year. To support this project the business librarians has electronic
video lecture and tutorials for research business information specific to their projects. Students then use the
collection and librarian for research specific to the consulting project.
One on one help with business plan or marketing using electronic resources.
meebo chat
mobile librarianship at the business school
Partnering with SCORE patrons can show business plan to person who knows about asking for help with
finances from banks. Also partnering with other business oriented institutions..Chamber of Commerce,
Small Business Administration, Cecil College and Susquehanna Work Force
We provide an online newsletter that highlights new resources.
We take appointments with individuals to assist them in their search needs.

The fact that we have a 5,000 square foot business center in a public library in our area is pretty innovative.
For the past seven years we have organized and hosted the Women's Expo. The goal of the Expo is to
provide a venue for women entrepreneurs on Long Island to market their products, serving as a vehicle to
promote economic development as well as networking among women entrepreneurs and women in the
business and not-for-profit world. The Womens Expo is a showcase and a marketplace for Long Island
women entrepreneurs: artisans, importers, designers and distributors of products such as jewelry, clothing,
fine art, pottery and wood/metal/leather/glassware, childrens items, culturally diverse crafts, fiber art,
specialty food items, gift baskets, household accessories, paper products and more. Last year was our
largest Expo to-date, with more than 70 exhibitors participating and 2,000 attending. Each year the audience
grows for what has become a very popular Fall event.
This May we will be hosting our first Business Trade Show. Once again we partnered with local
organizations (the local Chamber and the Coalition of Chambers for our town) to get the greatest reach for
this event.
We have a fairly unique small business information center that focuses on working intensively with business
clients. Clients with business needs are referred by various banks, business organizations, library workers
and other previous clients. We are partners with SCORE and are members of the Cecil County Business
Resource Partners, which includes the SBDC, local college, public school system, work force center,
chambers of commerce and the office of economic development.
We spend several hours listening to our clients needs, researching their need, and then providing printed
information, personal guidance and referrals to other local professionals. We help them with the whole
startup process, including working on a business plan, understanding competitive issues, locating a
space/office/store, marketing, and finding financial resources. New businesses when established are
written up in "Success Stories" that appear on our website and are posted with local newspapers.
We are really not doing anything groundbreaking or innovative
One on one (or small group) consulting. This is very time consuming but follows the model that will be used
in the real world.
For MBAs I will do research for them - again following the industry model.
Subscriptions to many premier business databases, faculty research assistance and document delivery,
individual and group information literacy training, interactive research guides.
digital library
blog
surveymonkey.com feedback form
custom research
library services
publications
"Author cafes" where authors of technical books are webinar speakers have been well received.
Info Alerts on various domains to keep our associates updated
Alert of analysts report which is well appreciated
Hmm.. nothing groundbreaking, and we don't have enough staff and the "biz librarian" wears a lot of hats..
Still, we get the job done as well as we can.. providing excellent customer service is our hallmark.
There is no inovative services that we offer, but we provide some analysis with our search results, we also
put together company information packages that are of use to our sales people.
See #3. Business plan competition requires preregistration, attendance at 3-4 classes taught by experts
(plan overview, finance, market research and presentation). Plans are judged by non-library staff. In its 5th
year; several small businesses have started partly as a result of the library's work.
Employment demonstration project includes collection development, programs, and training of librarians
(usually young ones) to work with patrons and refer them to local job-training and placement non-profits.
have been offering laptops for checkout for 8 years; lots of collaborative space like small group study
rooms; online chat with Meebo; teach a for credit cours to undergrad busness students
To help our clientele be more informed and help themselves more, we focus on education and also creating
pathfinders. In the past we might have done the research for the business community and alumni, but now
we often sell them a pathfinder that we create just for their topic - so they do the research - it saves us time,
gives them value and helps us assist more people.
We visit clients and offer instruction and workshops
We have moved our subject guides to wiki format so that students can search the business guides my
keyword, rather than having to drill down to the appropriate guide. I'm also working on a blog for the
business school that will detail new business resources and services.
MyMEL toolbar (works in IE or Firefox) provides search tools, and access to many of our online resoruces.
It is always emmbedded in the users browser, so we are always present.
AskMEL meebo widget emmbedded on all our pages (currently monitoring MSN, AOL, Yahoo, &
GoogleTalk)
blogs for all courses we visit, to help reorganize the many resoruces and focus what they users will need for
that specific class and/or project.
We tend to be behind the curve! Our most recent innovation was IM reference; we use Meebo. Online
tutorials, created with Macromedia Captivate, are seeing some use. Working with our IT people we created
a library toolbar. Within our instructional program, we have recently been using more visual elements to
present concepts, with some success.
I like we have a subject guide on creativity -nope I was wrong.
Proactively distribute interactive request forms (duplicated online) on hot themes and global news. Clients
select articles and reports of interest, which are delivered electronically via email to their desktop.
Don't know how innovative it is, but the one-on-one and small group research assistance sessions seem to
be the most helpful to students. I also provide a regular "current awareness-type" service via email to the
faculty.
screencasts and tutorials, blog, wiki, meebo , IM
The Biz Wiki continues to be very well used

Consultation on team projects for MBAs .
I wish I could claim groundbreaking services, but I can't.
N/A
Nothing terribly groundbreaking.
We give a bi-monthly class titled "Marketing Research for Your Small Business".
We haven't any services that I could consider "innovative". We are trying to create a rich web site and to
develope a "business information literacy" program for all our student, undergraduate, graduate and
professional
we have a "podcast" for each subject area with an introduction by the subject librarian and basic information
on research. Serves to introduce (market) library staff to subject specific clients.
Most popular and successful service to faculty is our "FIRST" Program that pairs a faculty member with a
"personal" librarian. Rather than the faculty struggling with researching in the library - they just contact their
"personal" librarian who arranges to obtain what is needed regardless of where it is located - in the library or
not.
The PowerUP business Plan competition. An annual contest for startups to come to classes, use our
resources, submit a plan and potentially win $15,000. Funded by Citi Foundation this contest has been a
great way to promote the library's services and get new users. The majority of winners are in business now
and continue to support the library
5. If your library subscribes to any business databases, please list the top 5 most widely used
databases at your library.
Most Widely Used
abi inform
Reference USA
ABI/Inform
Reference USA
ccc
na/
EBSCOhost
business source premier [ebsco]
ReferenceUSA
ABI/INFORM
Ebsco Business Source
IHS Specs & Standards
l
RefUSA
Gale's
Reference USA
Reference USA
ABI/Inform
Factiva
a
factiva
Reference USA (directory)
Price It!
Hoovers
x
Thomson/Dialog
Business Source Complete
instat
Lexis Nexis
ABI Informa/Business Source Premier
Reference USA
Business and Company Resource Center
DIALOG
D&B Million Dollar Directory
ABI/INFORM
ABI Inform
Business Source Premier (Business Searching Interface)
ABI Inform Global
RefUSA
Reference USA
Reference USA
Business Source Premiere
Factiva
ReferenceUSA
business source premier
Reference USA
Reference USA
ABI/INIFORM
reference usa
Reference USA
Factiva
D&B Marketplace
Datamonitor
Business & Company Resource Center
ABI inform
Harris Selectory
Factiva
ABI Inform
ABI Inform
BCRC
Nexis.com
Bloomberg
Business & Company Resources
Reference USA
ReferenceUSA
AIDA (Italian financial reports)
Canadian Business and Current Affairs Database
Hoovers
Reference USA
Second
ABI/Inform
mergent
Business and Co
cccc
ReferenceUSA
Academic search premier
Credo Reference
SAE Digital Library
l
EBSCOHost Biz Databases
EBSCO
Value Line Research Center
Industry Market Research
All in One Search - Ebsco (includes Business Source, Health Source, Newspaper Source and
Regional Wire News)
Lexis-Nexis Legal
ABI/INFORM
b
capital iq
Reference USA
Nexis
x
Dun & Bradstreet (credit core products)
LexisNexis Academic
sec
Factiva
IBIS World
Lexis Nexis
Morningstar Library Edition
ReferenceUSA
STN
Demographics Now
Net Advantage
Academic Search Premier
ABI Inform
LexisNexis Academic
Business Source Premier (std EBSCO interface)
ABI Inform Trade and Industry
Business and Company Resource center
Inspire Business databases and links (Indiana)
DemographicsNow
ReferenceUSA: US business and international businesses segments
Lexis-Nexis
LexisNexis Academic Company Dossier
Factiva
DemographicsNow
mintel market research
Business and Company Resource Center with Prompt
Standard & Poors Net Advantage
Demographics Now
morningstar
Business and Company Resource
CCH
Osiris
RMA
Forrester
RefUSA (accessed through public library)
Hoovers
Dialog
Reference USA
Factiva
ABI Inform
ABI Inform/Global
ABI/Inform
Factiva
Lexis-Nexis
Hoover's
Business source Premier
Library-created Information & Referral database
Datastream
Vault
Hoovers
Third
Lexis-Nexis
business source elite
Gale Business Resource Center
cc
Econlit [ebsco]
Demographics Now
Factiva
NEXIS News
l
Small Business Resource Ctr - Gale
S&P
S & P Net Advantage
OSIRIS
InfoTrac OneFile (Gale)
Hoover's
c
investext
Gale Virtual Reference ebooks for Business and Finance
x
Dun & Bradstreet Hoovers
MediaMark
insure
Proquest
Value Line
ABI Inform - Global
Industry Research Reports
Business Newsbank
Nexis
Small Business Resource Center
ABI INform
Hoover's
Business and Industry
RDS Suite (Bus&Ind, TableBase, etc)
Mergent Online
General Business File ASAP
Business Source premier
Morningstar
Foundation Directory
IBIS
Business Source Premier/Complete
Market Insight
Lexis Nexis
Business Monitor Online
Gale Virtual Reference Library
investext
Business Plans Handbook
Morningstar Online
Wall street Journal
Business Source Elite
Hoovers
Euromonitor GMID
Annual Statement Studies
EBSCO
IDC
Gale Powersearch (Corp ResourceNet, etc.)
Mintel
D&B
Corporate ResourceNet
Mergent
Mintel
Mergent Online
ValueLine Investment Survey
Choices III
LexisNexis Academic
FactSet
ABI/Inform
Mintel
EIU suite of databases
Associations Unlimited
Dun & Bradstreet's Million Dollar Directory
ABI Inform
Marketline
Mergent
ABI / Inform
Fourth
Sport Business Research Network
international financial statistics
Mergent
ccc
Standard and Poor's Net Advantage
ValueLine
Lexis Nexis
Knovel engineering e-books
l
Business & Company Resource Center - Gale
Factiva
Morningstar Investment Research
Business and Company Profiles ASAP
General BusinessFile International
MarketResearch.com Academic
d
frost & sullivan
Morningstar
x
STN/PROMT and ABI Inform
Mergent Online
abi
Euromonitor
Mergent Online
Wall Street Journal
Value Line Investment Survey
Mergent
SciFinder
Real Quest
Morningstar
ReferenceUSA
Mergent
ABi/Inform
Business & company Resource Center
Morningstar
Euromonitor
Mintel
Inside Prospects (local business directory)
mergents
Hoover's Online
S & P Net Advantage
www.census.gov (particularly economic census)
Mergent
IBISWorld (US and Global)
Mergent Online
Marketresearch.com
One Source
Plunketts
MarketResearch.com
Investext
Tablebase
IBISWorld
Reference USA
Hoover's Online
BSP
Financial Accounting Research System (FARS) via RIA Checkpoint
Thomson One Analytics
ReferenceUSA
IBISWorld
Mintel
Il sole 24 ore online (Italian financial newspaper)
Factiva
CCH Accounting Research Manager
ABI Inform Reserach
Fifth
RIA Checkpoint/Hoover's
lexis nexis
Value Line Survey
Compustat Research Insight [networked cd rom]
Mergent Online
Motor Industry Research Association VAIC database
l
Demographics Now - Gaile
Lexus/Nexus
Regional Business News
Choices III (cd rom)
Colorado Secretary of State Business Center
ValueLine
OneSource
ebbb
vault
S & P NetAdvantage
x
Thomson/10KWizard
Standard & Poor's NetAdvantage
proquest
EIU
Research Insight
Stat usa
OSIRIS
Cole Directory
Morningstar
Lexis-Nexis
EconLit (not yet EconLit with Full Text -- but soon, soon!)
Hoover's
Valueline
Morningstar
ABI
Mergent Online
Thomson Research
Stat-USA
Morningstar
ibis world
D & B Million Dollar Database
Cole Directory
ValueLine Research Center
Gale virtual reference library
EIU
MarketLine
IBISWorld
Factiva
ABI Inform
ABI/Inform
Gales Expanded Academic research database
S&P NetAdvantage?
Factiva
Accounting Research Manager
Bloomberg
Standard & Poors NetAdvantage
EIU
S&P NetAdvantage ties w/ MergentOnline
Market Insight
Capital IQ
ProQuest National Newspapers
Italgiur (Italian law)
Thomson ONE
Lexis/Nexis academic
Mergent
6. What are the top 10 resources (print, online, paid, free, etc.) you would recommend for a business
collection serving your type of clientele?
Well...obviously, BSP and ABI/Inform databases are essential...for the others, I would ask subject-area
specialists (librarians and faculty).
For our needs I would reccomend Learning Express Library for skills updating and assessment.
the 5 above plus, Census data, Reference usa, StatUSA, NBER workjing papers
Reference USA
LexusNexis
Value Line
Morning Star
Infortrack newspapers
MasterFile magazines
Forms on File
Vocational & Career Collection
Same plus:
Hoovers,
1. Databases
2. Reference Books
3. Business Magazines
Local resources such as the classes offered by the SBDC.
ccc
Reference USA
--there are many good resources (print and otherwise) that focus upon legal issues, management, taxes,
marketing, funding. These are better relayed by those who are experts in the field.
Books
Magazines
Online databases
Web sites
Local business organizations
Business Source, Academic Search
S&P Industry Surveys, Stock Reports
International Financial Yearbook
usa.gov [as gateway to agencies, etc.]
All of the above, plus Dun & Bradstreet Reports, ValueLine, MorningStar, Thomas Register, any local
business resources like Small Business Development Associations, Chambers of Commerce directories,
local business magazines.
Valueline
Mergent Manuals
ABI/INFORM
1. American Health: Demographics and Spending of Health Care Consumers
2. Household Spending: Who Spends How Much on What
Our Corporate Library actually has more of the true business collection;
We use NEXIS News database which includes some fulltext business resources - that works for us
because it also has some technical journal articles included;
WSJ (online & print), HBR (print & online), Sloan Mgmt Review, Business Week, Quality Digest, Research
Technology Mgmt (print & online),IIE Solutions, Transport Topics(online & print), Automotive News (online &
print) are examples of some journals most requested by our managers, etc.
Implementing Six Sigma is a very popular print book.
Anything on Toyota manufacturing and product development techniquest is hot.

lll;
The above databases, Encyc of Associations, Small Business Sourcebook
1. Gale's/Thomson business resource center (online, paid)
2. EBSCO business complete (online, paid)
3. S&P Industry Survey (online, paid)
4. Value Line (online or print, paid)
5. Morningstar (online or print, paid)
6. Yahoo finance (free)
7. doing business in xxx country
8. Newspaper packet including NY Times and Wall Street Journal (online or print, paid)
Reference USA
Value Line
S & P
Wall Street Journal
BigCharts.com
New York Times
Washington Post
U.S. Department of Commerce web site
Online:Our web site resource guides.
Print: International Directory of Company Histories, Almanac of Business and Industrial Ratios, Lifestyle
Market Analyst, SRDS, Advertising Red Books, Mergent Bond Record, Country Commerce Guides,
Euromonitor Publications, Market Share Reporter, S&P Industry Surveys
Electronic: Business Source Premier, Morningstar Investment Research, Mergent Online, Industry Market
Research, Choices III, S&P Netadvantage, Mintel
Reference USA, Business Plans Handbook, (State) Colorado Business Resource Guide, All in One,
InfoTrac Onefile, Business and Company Profiles ASAP, SIC/NAICS Manual, Annual Statement Studies,
S&P Industry Surveys and Dun and Bradstreet's Key Business Ratios and Industry Norms.
1) Lexis-Nexis Academic
2) Dun & Bradstreet
3)Blacwell's dictionaries (various)
4)General businessfile international
5)Standard & Poor's Industry surveys
6)ABI/Inform
7)ValueLine
8) EconLit
9) MRI/MediaMark Reporter
10) Emerald Full text
Factiva
ABI/INFORM
Thomson One
Mergent Online
Marketline Business Informatiom Center
IBISWorld
Business Source Complete (EBSCO)
Guidestar
bbbbb
statistical abstract, the above databases, S&P Industry Surveys,
United States Economic and general census; (free online)
EDGAR Security & Exchange Commission; (free online)
Gale Virtual Reference Library ebooks, which includes (but not limited to) the multi-volume Business Plans
Handbook and various business and marketing encyclopedias
Manufacturer's and Service Directories at least for the local state as well as some nearby states; (print)
A custom search Directory such as Reference USA or something very similar; (subscription database)
Company Histories-multi-volume set (print)
Books with Zip Code and state demographics (print)
Business and Company Resource Center (or similar subscription database): This is not the ideal, but more
powerful business subscription databases tend to be too expensive for the average public library)
S& P NetAdvantage (subscription database)
Thomas Register of American Manufacturers (print)
List depends on particular library--some items are available online (subscription purchase) as well as in print
Reference USA; Business Source Premier; direct access to BizToolKit; direct access to SBA Business
Planner; Value Line online; Morningstar online; Value Line print; direct access to Guidestar; an easily-
navigated website for business information.
In no particular order:
Hoovers
Nexis
Avery Index to Architectural Periodicals
Tradeline (for lab, s&t, higher ed projects)
Metropolis magazine
Harvard Business Review
Business Week
Gary Price's Resource Shelf
Design Intelligence (print and online)
Architectural Record (print and online)
x
kll
As above (Q5) plus D&B MarketPlace, Marketresearch.com/PROFOUND and Marketresearch.com,
Lexis/Nexis Nexis business searching.
1. Business Source Complete
2. LexisNexis Academic
3. CCH Tax Research Network
4. Standard Federal Tax Reporter
5. Market Share Reporter
6. SRDS Lifestyle Market Analyst
7. STAT-USA
8. Sources for financial ratios (Troy, D&B, RMA)
9. Business Statistics of the United States
10. Business Rankings Annual
1. first
2. second
3. third
Factiva, Lexis Nexis, various importers directories
Something for business articles, global/national/regional coverage -- ABI, Regional Business News,
indexxes to local/state papers with business coverage
Something for industry research -- such as MarketLine, but whatever suits your clientele
Something for company research- Hoovers, Mergent Online, etc
Suitable specialized directories or links to them -- ThomasNet, Advertising Red Books, Minority Business
directories, etc.
Business Source Premier - including enhance business interface
Lexis Nexis
ABI Inform
Emerald
Stat USA
IBIS World
Mergent
Wall Street Journal
Table Base
ISI emerging Markets
x
Reference USA, Small Business Resource Center (Gale), Business Plans Handbook, RMA Annual
Statement Studies, www.census.gov/naics, www.fedstats.gov, National Trade & Professional Associations
of the United States (Columbia Books), Plunketts, Small Business Startup Kit (nolo press), Strauss'
Handbook of Business Information.
S & P Industry Surveys
Market Share Reporter
Industrial ratio services (Troy, RMA, D & B)
OSIRIS
Investext Plus
Advertising Red Book: Advertisers
S&P Industry Surveys
Business and Company Resource Center -- online database and print Market Share Reporter and Business
Rankings Annual
Best Customers
American Marketplace (New Strategist press)
census.gov
ReferenceUSA
BusinessNewsbank
BusinessSource Elite
The Top Resource would be the intranet site of the Library/Info Center which gives clientele access to the
following:
1. Subscription contracts for print and electronic access to all pertinent technical and trade journals.
2. OCLC membership/Business library consortium
3. A sitewide contract for commercial online information such as Dialog, Factiva, Nexis, STN, etc.
4. Site agreements for electronic access to marketing reports, broker reports, industry outlooks, economic
indicators, government documents, etc.
5. Alerts/Clipping service on specific interests.
6. Patent and Trademark, Due diligence searching.
7. Association and Societies publications such as statistical charts and tables, forecasts.
8. eReference books such as chemical dictionaries, industry yearbooks.
9. Competent instruction on using the services.
10. A librarian or information professional willing to stay current on all possibilities of information delivery
such as FaceBook and Twitter.
Off the top of my head I would say:
D&B Million Dollar Directory, Demographics Now, Research Alert, Entrepreneur magazine, New York
Times, Wall Street Journal, Long Island Business News (or your local business newspaper), US Census,
NAICS and/or SIC directory websites, USA.gov
Business Source Complete, Net Advantage, Mintel, Red Books, SRDS, business directory (Millin Dollar
directory, Research USA, etc.), WRDS (with all the data), Factiva
Business directories (incl. directories that include very small companies); guides and resources for
developing a business plan; guides to starting a business; resume, cover letter, and job interview books;
word processing software; investing guides and investment ratings; business periodicals; tax preparation
guides; books on leadership; business statistics
nnn
f
n
Gale's Business Plans Handbook (print)
ReferenceUSA (online)
Easidemographics.com (free - online with registration)
ABI Inform (online)
Business Source Premier (online)
Value Line
Entrepreneur (periodical)
Home Business (periodical)
Census.gov (free)
Wall St. Journal
Black Enterprise (periodical)
Hoover
Hoovers or Mergents
S& P NetAdvantage
Morningstar
Value Line
Media Mark Reporter
Wall Street Journal
Above databases (5)
Industry Surveys
Datamonitor or other surveys
Demographics USA
Accounting Index
Plunkett's Industry Almanacs
STAT-USA
referenceforbusiness.com
Business ratios books
EconLit
cannot answer at this time as we are still too new in this field
the 5 databases above, plus hoovers, Yahoo! and/or Google Finance, Economic Census & Census.gov,
Reference USA, and possible IBIS World
the 5 from #5 plus:
Mintel Reports
Morningstar
ProQuest Snapshot
Predicast's PROMPT
RefUSA (looking into their Lifestyles module)
Morningstar
Valueline ( hope to have online access for users in 2009)
Mergent products
Lifestyle market analyst
Various other database we cannot afford - Claritas, Arcview...
Reference USA, Inspire (Indiana group purchace of various databases general, academic, business, etc),
link to Chamber of Commerce site which offers information on how to start and financially manage a small
business, employement links, directory for grants, legal forms, directory of associations, bibliographies on
small business, careers and non-profit material avaliable.
xxx
Osiris or Mergent
IBIS
Morningstar
ReferenceUSA: US business and international businesses
Mintel
Euromonitor
SimplyMap
Comtrade
DemographicsNow
Lexis-Nexis
Net-Advantage
Valueline
Wall Street Journal
ReferenceUSA
Factiva; Business Source Complete; ABI/Global; Business & Company Resource Center; S&P Net
Advantage; Mergent Online; S&P Million Dollar Directory on the Web; Mintel; Marketresearch.com;
IBISworld
Business databases, including financial
Instruction on research and citation
Database for sales prospecting
Access to online Wall Street Journal
LibGuides
Access to trade periodicals
Datastream
Mergent
Compustat, CRSP
Thomson One Banker
NetAdvantage
Lexis Nexis
Factiva
MRIPlus
yahoo
google
excite
zoom
Business source premier
Standard and Poor's industry survey
ABI Inform
Stat -USA
www.census.gov
Business Plans index
Entrepreneur press publications
Harvard Business review
Business week
Encyclopedia of American Industries
Lexis/Nexis Academic
KCSourceLink
ReferenceUSA
DemographicsNow
ValueLine
Sorkins
Million Dollar Directory
KS & MO business, manufacturing directories
Thomas Register
Small Business Sourcebook
1
investext
standand and poor industry surveys
ibis world
abi inform
global market information database
mergents
research insight
proquest newstand
1. Business Pro program which takes you through each step for writing a business plan
2. North American Industrial Classification Code online
3. Reference USA online
4. Small Business Administration On the Web
5. Small Business Sourcebook
6. Encyclopedia of Small Business
7. How to Set up your own Small Business
8. SCORE(Service Corps of Retired Executives)online
9. U.S. Small Business Association Forms online
In addition to the 5 databases, I would recommend the following print sources:
1. Brands & Their Companies

2. Ward's Business Directory of U.S. Private & Public Companies
3. Value Line Investment Survey
4. Mergent Manuals
5. Advertising Red Books
Business Plans Handbooks
Household Spending
Community Sourcebook of ZIP Code Demographics
Best Customers
Arizona Industrial Directory
Western Blue Chip Economic Forecast
Mergent Industrial
Mergent Industry Review
Encyclopedia of Business Sources
Entrepreneur Magazine
local Business newspaper
US Census/American Factfinder
SIC or NAICS directory websites (http://www.census.gov/epcd/www/naics.html or
http://www.osha.gov/pls/imis/sicsearch.html)
Demographics Now (online) or Demographics USA (print)
Research Alert
Wall Street Journal
New York Times
www.usa.gov/Business/Business_Gateway.shtml
S&P NEt Advantage
Morningstar
Value Line in print

RMA Annual Statement Studies
Small Business Administration website
NAICS
Census website
Same as above plus various web sites, business ratio sources,
The databases mentioned above
Factiva, Compustat, CRSP, Datastream, GMID, Mintel, NetAdvantage,
Economist Intelligence Unit (Country, Finance, Commerce & Global Outlook), Thomson One Banker,
Business Source Premier.
Accounting Research Manager, Annual Statement Studies, Business and Company Resource Center,
Business Source Premier, Commerce Clearing House Internet Tax Research, Mergent Online, Million
Dollar Database, Morningstar, RIA Checkpoint, Standard and Poor's Net Advantage, ValueLine Research
Center.
D&B Marketplace
RMA
Gale Virtual Reference LIbrary/Small Business REsource Center
Small Business Profiles
Gale's Business PLan Handbook series
Internet
Users want to see a variety of opinions from IT advisory services so providing access to full reports from
services such as Gartner, Forrester, and Burton groups are recommended.
Gartner, Celent, Tower, Nilson, FT, Mckinsey, Forrester, IDC, NASSCOM, Hoovers
The four resources from Question 5, plus local business newspapers/magazines, New Strategist
publications (some found in Safari Ebooks)
p
Databases containg company information and news.
Thomson business (investext)
Profound (Market research.com)
Profound
Knvoel electronic books
Ingram electronic books
D&B
Selectory
Water Science and technology
Tappi Journal
BusinessWeek
Wow.
Financial and investment directories and periodicals, esp. investment related. The databases listed above.
Practical small business circulating collection. Specialized product directories. Government information.
census.gov; Business Source database; Mergent; S&P netadvantage; Mintel; marketresearch.com; Factiva;
Lexis/nexis; D&B directory; Investext;
US Statistical Abstract
SRDS sources
Industry and trade directories and reports
Favorite Online sources: www.searchthetail.com; clickZ, dmoz, any rss feeds, The Pew Center
See #5 for first five plus government web sites like the census, Bureau of Labor Statistics, FedStats (as one
resource), market research as in marketresearch.com, an accounting database such as ARM or Comperio,
Datastream or Bloomberg, and an international resource like GMID.
See question 5, plus Morningstar, S&P, Mergent
ABI/Inform
Euromonitor's GMID
MarketResearch.com
MarketLine (Datamonitor)
Factiva
Lifestyle Market Analyst by SRDS
Encyclopedia of Business Information Resources
Hoover's Online
S&P NetAdvantage
see above, plus
Marketresearch.com Academic
Marketline Business Information Center
Mergent Online
EIU Country Data
ThomsonOne (when it works correctly!)
ABI/Inform
LexisNexis Academic
Economic Census
FARS
NetAdvantage
at least one marketing database -- Euromonitor, Mintel, etc.
ValueLine
Encyclopedia of American Industries (online)
Business Plans Handbook (online)
We haven't surveyed the needs of our community to be able to accurately answer.
Economist
WSJ
Morningstar
Barron's
Businessweek
Fortune
Forbes
Institute for International Finance
IMF
OECD
Daily newspapers
The 5/6 databases listed above PLUS Euromonitor's Global Marketing Information Database (GMID),
Encyclopedia of Knowledge Management, internet access to the U.S. Census, World Development
Indicators (for economics/international business), a Dialog account to access Thomson Financial
the five above, plus Mergent Online, Reference USA, GMID, Plunketts, and Value Line
Census.gov all Business and Dept. of Commerce sites and Statistical Abstract online.
Global markets Inernational Database.
Datastream
Market insight
Captial IQ private company information
Edgar
1. broad selection of training/exam books (or electronic access)
2. broad selection of career, continuing education, internship guides
3. sponsor training for local business owners to learn more about running their businesses and about
complying with government regulations
4. marketing data, if it can be found for a reasonable price
Reference USA
State/local Business Directory
ReferenceUSA
Business and Company Resource Center (Gale)
Directory of Corporate Affiliations

Standard Directory of Advertisers & Standard Directory of Advertising Agencies
American Wholesalers and Distributors Directory
SIC Manual & NAICS Manual
Value Line & Morningstar
Professional handbooks (Italian series);
ABI Inform
ISTAT site
OCDE site
Italgiure
Il sole 24 ore online
IFRS documents
Management and business dictionarie and encyclopedia
AIDA
Datastream
not sure
Career resource like Vault, company and industry search i.e. Hoovers & Marketline, article search i.e.
Factiva, market research i.e. Mintel
ABI Inform
Factiva (or Wall Street Journal)
Hoover's
Oxford Reference
Free sources like Yahoo! Finance (and simliar sources); SEC's Edgar;
Hoovers
1. Reference USA
2. SBDC's information Clearinghouse website www.sbdcnet.org
3. The Encyclopedia of Associations
4. Gales Small Business Resource Center (business plan samples)
5. US CENSUS Bureau - population and economic census
6. Standard & Poor's Industry Surveys
7. Plunkett's Industry Guides (print or online)
8. ValueLine
9. Morningstar
10. New Strategists books on spending patterns
and the local government's business website, e.g. NYC's Small Business Solutions Center
www.nyc.gov/smallbiz
7. Does your library charge for any of the business resources or services that are provided? If
yes, please briefly explain the service.
No.
Not at this time. When offering computer classes, a small fee is charged to help cover the instructor's
time.
no
No, we do not charge customers. Many databases are provided through the Texas State Library and we
fund the others.
No
No
Just printing.
cc
Never.
It is free until patron print a document which cost $0.20 per page.
no
Not at this point.
No.
No.
No
;;;
no
all services are free, including workshops and interlibrary loan
NO
No charge for usage.
No
No, we don't charge, but these resources are not available to the general public or outside users without
proxy access.
No. We do not charge for any resources. However, we do not provide resources to people not in our
Business School or University community.
bbbbb
no
No
No charge
No, we don't charge - except for our time. That we charge back to a project if applicable.
x
jl
Ours is a charge-back library, so anything that we have to spend company money to acquire (on-line
services, acquisitions, etc.) are charged back to the department making the request.
No
no
No
no
no
x
We do not charge for any of our services save for use of the photocopier.
No
No
The majority of the business resources or services provided are covered by our corporate budget. If there
is any need to contract a research firm to conduct outside primary research, we do require the requesting
department to pay for all or half of the costs.
No.
no
No.
No charges for services.
Charges for printout or photocopies
Charges for fax requests
no
Library does not charge.
Not for faculty or students, except for photocopying or printing from PC in libraries.
If outside users (not with University) need database searches the librarians run them, and we charge for
that. There's not much request for this now.
no
No
No.
No.
no - must have a valid library card
No charges
no
no charge
no
No
We are an academic library and thus do not charge for use of databases.
No.
No.
1
no
No charge for anything including copying informaton for patrons
No
No
No
no
No! Librarian's time and printed information is free. SCORE counselor's time is free.
No charges
No
All resources and services are funded through the University's bugetary process; no tuition line item is
strictly targeted for the Library.
No, we rarely charge
No charge, we serve only our in ternal customers
No
no
No we do not charge back
no
no
We give 15 minutes free to alumni and the business community - beyond that they can engage us to
conduct online research (using non-academic contracted online services such as Dialog, Factiva,
LexisNexis) and then we charge them for albor time spent plus any out of pockets costs (online fees,
copyright, copying, FedEx etc). It is called the Business Information Service, Walker Management Library
- Vanderbilt University - see the website if you'd like
No
no charge
No.
NO
no
No.
Key clients (investment groups such as global equity, fixed income, etc) fund the library.
We sometimes split the cost of certain print reference items. We do charge students for interlibrary loan
services.
No, all are free.
No
No
No
no
No
NO
no
No
8. Does your library provide training for librarians or staff on business reference
techniques/skills? If yes, please explain.
We do when such services are requested, otherwise this type of training is performed on a case-by-case
basis. Much of our training takes the form of in-class instruction sessions requested by business faculty
members, and this department is not apt to ask for such assistance (based on the number of requests by
department).
Not in a group setting, but all employees from management down to pages are encouraged to use
available resources like Learning Express Library and WebJunction to improve their own computer skills.
tutorials and workshops
Routine instruction on Ref USA; the state provides training on other databases in various locales around
the state.
Yes
Yes, our small business librarian regularly trains the staff on business needs. Staff is also sent to training
workshops.
Opportunity to take EPFL/DLDS, etc. trainings.
ccc
Absolutely, but not as extensively as it is done through the course-work.
Yes.
Business resources training of which includes print and online resources for special subjects needs.
Had in-house session for for using compustat.
We provide ongoing training to employee committees on existing resources, and orientation and training
to the same groups on new acquisitions
Reference staff train other staff on basics
No.
We bring in our vendors and new potential vendors to demo their products, provide webinars, literature. I
do orientations for new engineers at our location, provide a .ppt & phone support for off-site people.
;;
Yes - occasional classes.
Business librarian arranges training on using various business resources, especially databases. These
training sessions are either taught by the librarian or vendor trainer.
Yes, training by vendor representatives, local library organizations, and staff
Yes we always provide training to other librarians and staff on new resources and send out directions of
use of resources when there are particular assignments due and direct libarians/staff in use of resources.
Yes, We bring in representatives from the Database providers as well as have staff train other staff.
Occasional webinars, no formal training system.
Yes - When they are hired. But we discuss this - so this is an ongoing process.
evddsf
yes, as needed
I have taken workshops and I offer occasional workshops to other staff in use of business reference
materials and/or databases
Yes. Several times per year a seminar is given.
We give an orientation to newly hired marketers, occasional presentations to marketing staff, create online
guides to marketing resources.
x
kk
We cross train for important skills, and are working to improve the amount of cross-training provided.
Nothing specific, but they encourage professional development.
code of conduct/etiquette + online training
some training is provided to staff on an ad hoc basis in the use of online databases
Some in-house training is done in the Ref Dept for Ref staff
I teach myself and pay for my own professional development. I hold an MBA. I hope to teach other
librarians more next fall.
x
We do, but not on a regular basis. Staff are expected to answer most of the questions we get, but when
they are stumped or if the patron is unsatisfied with their answer, they can refer the question to me. I am
the newest staff member here, so have not yet trained a new hire. We hope to offer a refresher training
session this summer to all Main Reference employees. Whenever we get a new database, I offer training
to all staff at Main Reference as well as the Regional branches in our library system (there are 5 and are
geared for general interest reading and homework assistance through the middle school level.) I'd love to
do more but time prevents me from doing so.
Yes, in-person instruction, online-tutorials
Yes. We provide training statewide for librarians. We often give training on business topics such as small
business start-up, investing resources, using databases for finding business information.
The library has two in-house training days and we go to other libraries to give training.
The library itself does not train librarians on business reference techniques/skills. It is expected the staff
has had some kind of basic introduction to reference skills, either at library school or via experience.
when we get a new resource, I show my colleauges how to use it.
Yes. We provide training on our business databases and hope, in the future, to provide more general
business reference training to staff system wide.
Yes. Periodic training on databases. An annual staff training day generally will have a class on business
reference techniques/skills.
no
Yes, I have taken classes through RUSA.
As the business reference librarian I usually provide training to new librarians, staff, and MLS interns who
work for a semester.
not yet, but we plan to do so
Not really. It's all ad hoc -- as an assignment rears its ugly head the people who know (either the
assignemnt or the resources) will work up a quickie refresher for everyone else.
No.
Yes, we can lo to ALA BRASS, Colorado State libry trainings as offered, webiners form Morningstar and
Gale.
no
yes, through reference deptartment training, and for the Career Services Center and Office of Technology
Transfer
no
We are in the process of doing "in-service" training on all the business resources we have.
Very little--most learned on-the-job or through experience at previous jobs
The business librarian occasionally gets training via webinars or conferences. The other staff/librarians
are trained in business resources by the business librarian.
no
Only informally and case by case. Student assistants receive training in assignment alerts.
No.
1
no
Yes. Reference Supervisor trains other staff in branches how to use Business Resources. Programs are
held on marketing, business plans and finances for public
Yes, we have a business subject overview that all librarians and paraprofessionals must take.
Business database refresher classes are offered twice a year.

no
The librarians that specialize in business attend training and programs in order to keep current. We also
read business periodicals and participate in local and national organizations that allow us to meet other
business librarians.
Within the library, we offer training to librarians who do not specialize in business services. This allows
everyone to have at least a broad knowledge of some basic business requests. In the past we have also
given this training on a county level.
yes, yearly business reference training classes, intermittent classes by individuals to staff.
Maryland Model for Business
We are having a half day training session for branch librarians next week. They will be introduced to
resources they can use with some of the common business questions ask, and also shown resources to
use as a start with new small businesses before referring them to the SBIC
One librarian, who is the business liaison, has taken online courses in business reference.
I provide some training to desk staff so that they can answer the basic questions that come in - or so that
they know when they need to refer the question.
This involves 2 basic sessions on types of questions and what is involeved in basic searching.
No.
Not really
No
Yes through our annual induction for all new recruits and periodic training based on the need and
computer based training
Informal training by subject-specific librarian (me, who is struggling to educate herself with books, BUS-L
listserv, magazines.. and who is looking for a good online business research class)
NO
New employees spend time with the senior librarians, following a preset program. Have sent recent hire to
the online BRASS program.
We have some vendors come in, and we use programs at the local library consortium.
no
We do on the job training in that we are all always sasking each other for help or showing each other
things we learn. When we have a new librarian, they get some reference training in business resources
but we mostly expect them to be familiar with them. We have begun training library support staff to do fast
answer business reference and have had them all take the ALA online business course that is offered.
Yes. The librarian who has been here longest will deliver on-demand training to new librarians, staff and
student workers. We review databases weekly in a reference meeting, and we periodically have vendors
deliver training
yes, upon hire and then regular workshops for all
If we had time... I hope to some day.
We do conduct staff development classes in conjunction with the Staff Dev office when needed, last
summer we just a series of classes; Top three resources in:
Company Research
Industry Research
Internation Business Research
We provide training in an ad hoc way. Librarians might view an instruction session, or ask about a
particular resources. We keep our instructional handouts at the reference desk for everyone to refer to.
No.
Yes, training provided to all databases and online sources on a regular basis, including new hires and
ongoing
Yes. Vendor reps are brought in occasionally for updates on different databases. We also provide in-
house "FYI" training for each other as necessary.
the occasional database demo, but no regularly scheduled program
Request training from Vendors on products.
Attendance at InfoPeople classes (these specific to the California library community)
Attendance at occasional workshops via ALA or other professional associations
Changes to databases such as Reference USA genereally serve as a topic at Adult Services meetings or
as a program during Staff Day (In service training)
Since there is no longer a dedicated "business division" at our library we periodically give sessions on
specific subjects to veteran and new staff.
Yes. We had a long trining program for our reference persons in econimics, business, information sources
and information literacy courses
Sporadically. Only as training becomes available through other agencies.
Conference attendance
Yes, as databases have changed (often) or new databases added (infrequent) we provide training
sessions on the the database.
Nothing specific to business
Yes
We have database vendors train us, as well as Census Bureau training. Metro Library organization offers
training as well
9. In a business library/center, how important is it for librarians to have a business background?
I think it's important to have at least one librarian that is familiar with resources in business. Many of us at
our library have humanities backgrounds, meaning that we often have to train ourselves to use the
resources we offer.
I don't necessarily feel like someone has to come from that background, but at the same time you need to
have someone on staff who is comfortable talking about the subject. If you have a business background,
you are more likely to understand the needs of the customer and what they are trying to accomplish
not very
Not essential, but it is important for them to understand the tools they are explaining.
Very important
Depends. They don't have to have a business background if they are fully trained and willing to continure
learning
Important, if not a background a strong current interest to meet needs.
ccc
Personally, I think having a little information about business is essential. This would include business
terminology, ready reference resources for businesses, marketing, understanding demographics and
where to find them, and management as well as the usual "how tos" (funding, business plans, start up
projects). This information is useful in many areas of library work.
It will be nice to have a librarian with a business background to train staff or serve as a consultant resource.
It is not necessary, however, to have one in our public library setting because most of the business
questions are laymen related.
In our type of environment, not important at all, much more important to have a knowledge of the info
portals/products available. For those supplying strategic business and/or consumer info (i.e. Dialog dbs,
etc) a business background would probably prove more useful, at least in being able to frame questions
most productively
It's not vital, but it does help.
Very helpful.
It is important for a librarian to have some background experience with the major resources in business,
but I don't think it's necessary for the librarian to come from a business background (like hold an MBA).
Since this is a Technical Library, the engineering/science/technical background is most important, but
having some past business library experience has been helpful to me, too.
kkk
Very helpful, but not absolutely necessary
Most business librarians don't have a business degree but rather learn on the job. It is possible to become
an expert business librarian without a business degree.
It'd be helpful but I don't think it's important to have a business background.
It may be somewhat helpful, but librarians can be trained to retrieve almost any information.
Important to gain a knowledge base but not essential that your college degree be in the area of business.
Some background is advisable, the more comfortable the librarian is the more in-depth information the
patron gets in a timely manner. It can be learned over time but if Librarian is alone background is a must.
Essential to have particular skills if you want the information found quickly.
Not important at all. But they librarians need to develop and understanding as they work with students.
vsasdf
An understanding of business concepts is essential
I did not have a formal business background when I was hired. Perhaps important for a corporate library,
business training is not necessarily critical in the public library. Other skills are more important, such as
enthusiasm and a genuine interest in the local business community. Good communication is a key skill.
A business librarian does not need an MBA but does need extensive knowledge/intuition about business
startups, investments, primary research.
In this type of library - a corporate library - I believe the more important background is of the firm's business
(in my case, architecture), definitely with an understanding of business issues and how they impact that
profession and that particular office or business. The wider a librarian's scope of understanding, the better.
x
bkk
In our experience (we are a Special Library in a chemical company) it is best to have reference specialists
("searchers") who have both information backgrounds and professional experience in business, chemistry,
engineering, etc. It makes it easier to talk to the clients, easier to formulate the search using the right
keywords and controlled indexing, and easier to determine if the search results are appropriate. Our
business searcher has an MBA as well as 25 years experience in information, while our technical/patent
searcher is a PhD chemist with a MLS.
I have found my business degree and background invaluable to my current position. It most definitely helps
to already have an understanding of the different subject areas, as business encompasses many different
areas. I believe that I would have had a much longer period of adjustment without my existing knowledge
base. I felt that I could jump right in and start in-depth work when I took this position.
A business background is essential
Some members of the team should ideally have a business background but not essential
Not critical. I do have an MBA, my colleague does not and she is excellent. It helps in Collection
Development and in comfort level for choosing BI examples, but it is not important if the individual is
motivated, interested in business, reads widely, gets involved professionally. A couple of accounting and
finance classes help in an academic setting -- to understand terminology and better negotiate what
students are asking, but again, it can be picked up without a business background.
Holding an MBA helps a lot with my credibility with facutly. It is an asset to our AACSB application.
However, I think if someone had an interest in business and was dedicated to learning all about it -
including keeping up with current news, they could do a fine job.
x
My background is in English literature, and I think I would benefit from a more extensive business
backgound. In reality, I think it is possible from someone without a business background to do the job,
there is just a steeper learning curve. If our business center was more advanced or wanted to focus on
serving larger businesses in the community, I think you'd want someone with more of a business
background to be doing the job.
Somewhat important to know terminology, concepts, and sources
In my library none of us had prior business knowledge. Much can be learned on the job. So it may be
helpful but not necessary. Know how and where to use resources is what librarians are trained to do. We
know how to learn about a collection and use search tools. There are classes to take. I am luck my library
supports my taking all kinds of training.
It certainly helps if a business librarian knows exactly where to find information on the merger activities of a
competitor or where to locate building codes in Brazil, but it is not extremely important. Is it necessary that
a medical librarian be a doctor or a law librarian be a lawyer? It would help immensely but is not necssary.
Depends on what you mean by business background. A background in business information or experience
in the business world--like an MBA. I have experinece in business librarianship, but I don't have an MBA. I
could see how it would be nice to have an MBA, but it isn't an absolute.
Very important. Our patrons often don't have the background to understand the information we provide or
even enough background to know what types of information they need. Librarians with a business
background can provide the context and advice needed to help patrons make the most of the resources we
offer.
A business background is not a requirement for the position(s). Experiences and knowledge of business
resources are required.
Generally librarians that have an interest in business research will gravitate toward becoming a specialist.
Many will strive toward a second's masters (outside the MLS) to obtain additional business background. A
business background is valuable, but certainly not a pre-requisite; attending community classes on
business start-up, accounting, marketing, etc. will be useful in rounding the knowledge required for the
position.
My undergraduate degree is in business and I have found it useful. At least you are exposed to some of the
resources businesses will be looking for.
Somewhat important. For example, Although I cannot read the industry financial ratios, I know the best
sources to look for them and at least the correct terminology.
Not as important as experience! They can take good pre-conference courses like BRASS Business
Reference 101, work with seasoned veteran business librarians, and learn much on their own. BUSLIB-L
is a wonderful tool to share and learn from others.
somewhat important
A generalist could handle most questions with a solid understanding of the business resources (both
available and not available) especilly in an academic environment -- but a true business librarian (with a
strong busness background and/or solid experince in the field) will be able to give much better answers, in
language which will make more snse to the client especially in a business environment.
Somewhat.
Very helpful but hopefully not a show stopper. Any good, curious librraian can learn. I do not have a
business background and so its harder but in time I hope to come up to the level of my peers with bus
backgrounds.
Very helpful. Score of 8 on a scale from 1 to 10.
not very if you can learn business research
real world business background -- running a company -- not at all! Being familiar with business concepts
and terms -- very but can be learned
Not necessary, but very helpful
It is important, but much of it can be picked eventually just on the job. Some business background helps.
An MBA shouldn't be required.
somewhat important
Very important, but I believe that a course work is enough they do not need MBA unless in management.
Helps, but not essential.
1
depends, for general business research on companies, industries or market research probably not much.
extremely important for in-depth company financials, operations research, management topics, consumer
demographics, statistical information for markets
The current business librarian not only has an MLS but an extensive business background including having
owned her own business. It is very important for librarians in a Small Business Information Center to have
an extensive business background.
We don't have anyone with a business background - we use basic searching skills.
Useful, but not critical.
I definitely think it helps but some of the best business librarians I know do not have business backgrounds.
I plan on starting my MBA shortly and I know it will help me.
strong, but not required.Business background as in working in business in management level or more
would be good. Most can be learned if interest level there.
Very important. However, having a library degree is also important.
Fairly important--one has to understand the jargon and the expectations of the field. The business liaison
only has a BA in business, and management courses that were taken as part of other study (in an MLS
program and in an Ed.D. program)
Can be important so that students feel that you know what they are talking about. Experience can count as
much as formal business training.
My background is economics and in amny ways I feel that this is more useful than business - maybe I am
prejudiced.
Basically a librarian with experience can be as useful as someone with an MBA - sometimes more so
because librarians understand sources.
Highly important. Through faculty and student surveys and comments comparing the current business
librarian (with a business background) with the previous business librarian (without a business
background), the satisfaction level is much higher with the librarian having a business background,
primarily due to the ease of communication about difficult subject matter and data analysis requirements.
Very
Depends on the clientele's expectations on whether they expect a new librarian to hit the ground running. If
so, best to have at least an overview of the firm's services/collections and the focus of the questions.
Very Very important
For us, it is not very important, but it helps. I am an ex-small business owner, and this has given me
insights I wouldn't have had otherwise.
Very little
You need at least one person with business world experience. Others can learn. Don't usually have much
choice in staff selection.
not very
I think it is critical - I worked in the business world for 25 years plus owned my own business for 5 years. I
have an understanding that the academic librarian without this background wouldn't have in relating to what
the users need.
It is essential for a business librarian to understand business concepts. It is very important - both in
credibility and understanding - if they have business experience
not very
It is essential. If the librarian doesn't have a business background prior to getting the job, they should take
classes or read extensively about business theory and practice in order to be able to speak the language of
the business researchers. Otherwise, you lose credibility with the students and faculty and they don't trust
the information you're trying to provide them.
it helps, but as long as they have a strong librarianship background it is not critical (i.e. know how to do
research...)
I would say it's not crucial -- I didn't have a business background when I began working at a business
library during graduate school. It's definitely helpful, though; I had to learn a lot of vocabulary pretty quickly.
As long as the patrons know what they're looking for, you can learn as you go.
While a business background can be important, a very strong interest in business is also very useful.
Interest is more important than experience, but background is a bonus.
It probably would be helpful, but not necessary in an academic setting at least. The requirement for the
librarian is to act as a guide for students to help them find the information. We don't do the analysis for
them.
In some ways, not having a business background makes it easier to learn about the resources and what
they have to offer. You don't take them for granted.
I don't have a business background, and I'd love to think I do a pretty good job
Very important to understand the language and the scop of the questions
Not so important. It's very important to have a service orientation and to know the business resources.
At Central Library, business experience or a background is helpful. In the small neighborhood branch it is
not needed.
It is important and very helpful when providing reference. A business background is no longer looked for
as a criteria for hiring at our library.
The trend is toward generalists.
I think it's very importanta, but in Italy it's very difficult to find a librarian with formal studies in business and
economics
not sure
It is helpful but I imagine it can be learned by any good librarian with interest and aptitude
Useful, but not critical
desirable but not crucial
It is a very big help. The questions and needs are specialized and generally take more time than a ready
ref questions. Librarians who are trained in the resources and understand the applications for the
information are much better off. The more there is online, and via the web, the more we have to know
where to find and help patrons apply the staggering amount of info in a relevant way.
10. Assuming staff, time, and money were not a factor, list 1-3 services, resources, or staff you
would add or develop to make your business library/center attain excellence.
-Hire a Business Librarian to liaise with the business department, develop services for that department, and
coordinate instruction.
-Train all librarians to effectively use the most used business resources
-Purchase newer and better resources in this field.
Train all employees on what is available and how it relates to what people are looking for. It's one thing to
look up business practice in the catalog and be able to point someone in a general direction, but knowing a
specific need and how to fill it is different. Set up training sessions with business professionals in the area to
let them know what we have and find out what they need. Make sure that staff members are well-trained on
computer applications so that they are all able to troubleshoot questions from patrons(filing unemployment
vouchers, setting up a resume, and online job and skill searches.)
Morningstar, jstor business
Forms on File
LexusNexis
training on databases
ccc
Freely distributed pertinent information that is reliable, easy to access, and easy to use (as detailed in
previous questions).
More books and forms.
More online resources.
Business resources workshop/training for staff.
Investment programs for staff & public.
Wouldn't be appropriate unless programs were changed radically
A meeting/conference facility for entrepreneurs and small businesses, similar to the conference rooms
maintained by the larger corporations for providing training and continuing education to their employees.
Completely digital collection.
I would require that staff attend networking functions with other business librarians in order to learn the best
practices from the colleagues.
1)An MLS cataloger;
2) a library intranet usability & technical web expert/librarian;
3) a licensing/copyright negotiations specialist/librarian
These would free me up to expand on what really serves our customers - getting to the meat of the
engineering/technical literature research to effectively, efficiently transfer technology, solutions to them to
increase value of our products to their end product customers.
ll
1. Peer learning /for second stage businesses.
2. Outreach to teen entrepreneurs
3. Richer website content - more business community involvement in website (need more time for that)
4. Expand for 1 to 1 consulting
I am actually working on #3 and expect to work on #2.

Convince my library director to hire another full-time business librarian.
More staff
S&P Netadvantage
Mintel
Web portal on business school web site
Staff to assist with the research requests, might then be able to provide more specific in-depth reference at
a fee. This has been requested by the public. I work in a public library.
I would love to have videos that teach patrons to utilize the resources to the best advantage for their
businesses.
Additional Bibliographies and other teaching resources. I currently have 15 and it is hard to keep them all
current and would love to do more on specific and less often asked for topics which I feel would be used if
patrons knew they existed.
1) A dedicated business librarian
2) Separate the business collection from the general collection
3) More up to date business ready reference/print materials
I would create an external database for single reports that are hard to track. We have good staffing and
electronic resources.
ssss
Access to a marketing research publishers, such as marketresearch.com or plunkett; expanded version of
Business Source Premier; Hoover's Online subscription; Mergent Online.
More services (blogs, newsletters, training, presentations, video clips, films, etc.) geared to particular
business units within the office, i.e. specialized information (ex: health care, planning, lab design, etc.).
x
k;;l'
Blanket subscriptions to market research services of interest to our company. It would make us much more
responsive to our clients and remove the "I need the info but can't afford it" block that prevents us from
providing what our clientele needs.
Better data analysis and visualization tools such as TouchGraph and Starlight.
1. More electronic databases
2. Add a small business library at the business school
3. More marketing materials
1. digitize archives
2. webinars and podcasts
3. wiki or blog
Improved monitoring of user needs and tracking of work
Staff with professional qualifications
External consultancy on service strategy and marketing
More prominent location of business librarian (me) office for both students and faculty. Now, I'm very
prominent to faculty, but not so much to students.
I would like help of creative and computer professionals to aid in blogs, online tutorials, brochures, etc.
If I had help of computer professionals, I could do more assessments of faculty and students needs and
student's learning experiences.
x
I would make Business Services a department just like Children's or Reference. I would structure it in such
a way that there was always a member of the Business Services staff in the building whenever we are open,
so you'd need at least 4 people so that one person could take each of the late nights the library is open.
They would not necessarily all have to be MLIS holding librarians, but would be highly trained with business
resources so that they could be the go-to people to answer questions. We would offer regular training to
other staff throughout the system. One person would be charged with the duty of program planning and
outreach. We would have several programs each month for businesses in addition to a Small Business
Resource Fair which would be held at a convention center in town. We would be able to offer more online
resources such as a very robust website with video tutorials, guided pathfinders to help patrons locate the
resources that would help them answer specific questions, and perhaps even video or audio archives of past
programs. I would lift the ban on all library programs having to be free so that FastTrac could offer classes
here at the libary as other library systems do.
S & P Net Advantage
Mintel Reports
Attend many more community meetings: Chamber, community/neighborhood ...
Attend more conferences
More classes or read more
1. Add a full time web savy IT person with knowledge management experience in order to create market
specific dashboards.
2. Take the next step in communications by installing kiosks throughout the company and in the factories
that would push pertinent corporate news and information to all employees. (and in many languages)
3. Embed an Info Center/Library staff member in product specific departments to ensure we are providing
the best information in real time.
4. Write a blog.
WRDS, a second buisness librarian with a specialty in finance and acocunting, Mintel
We'd like to do more public training and outreach. Classes on job hunting, starting a small business, basic
computer skills, etc. are sorely needed in our community; and while there are other organizations offering
these classes, they do not meet the demand, and classes here at the library would help people connect with
the library's resources.
1. A fully dedicated business center with resources i.e. computers, copiers, wi-fi for business customers
only
2. A complete schedule of classes covering business topics
3. Adding access to additional databases

An improved business collection including databases, books and audio books.
Library materials imbedded onto classes through on-line services.
Longer bibliographic instruction sessions spersed throughout the semester.
Stronger working relationships with faculty to give better credibility to the library's resources.
A second business librarian is a MUST. Right now a former MBA staff member who just acquired her MLS
is helping me, but not getting paid the going rate since she doesn't have a professional position.
Resources- although the College of Business added Compustat, we need other databases like Net
Advantage, GMID, Simply Map, One Source, ValueLine online, ProQuest Accounting & Tax database (we
have print only), Bureau van Dijk's Orbis, and others
Services - we could provide much more to university and community

1. business librarian for collection development
2. tutorial(s) on library website on use of specific resources
1. Pregurgitated news feeds (RSS) for various classes
(oh, I wish I had time to do some of these!)
2. Reference USA &/ Hoovers
(no dough, making do with what we've got)
3. More face time with the professors
Training
Additional RefUSA modules for marketing purpooses, additional market segmentation databases, current
SRDS publications, more time to attend SBDC seminars so I understand what my patrons learn there, more
time to think. Public libraries are particualarly hectic and I am also the training librarian for a medium size
library system. Hence, I am not a fulltime bus librarian. More time, money and resources. A decent
consulting area would be nice too.
Someone with a business degree.
a second/backup business librarian;
a required business research 2-3 credit class for MBA students (something a need to work on, although the
"required" part would be hard to pull off.)
All datasets available via WRDS; a "data librarian" with extensive knowledge of data use, extraction and
statistical analysis; index to "data element" which tell which database contains that data element, the
number of years and the frequency of the data (monthly, quarterly, annual)
Larger teaching lab
Additional business databases
Additional staff for teaching
More business databases, including Thomson Banker One, NetAdvantage, and Mergent.
Robust electronic access with supporting SHORT Tutorials on how to use.
Electronic access to librarian for help, that is ease and quick. (we have meebo on our home pages for
example.
Closer collaboration with faculty, this is something that has to do with a cultural barrier and not really
something the library can address.
One on one assistance with business and marketing plans.
Demographic research.
1
professional website development
metasearch technology for business databases
instructional designer that creates streaming tutorials and other learning objects that can be incorporated
into assignments for business school instructors
A new business librarian with an MLS
More than one person trained to help the business librarian
More databases on business
Programs on every computer for public use that concentrate on starting a small business.
1. Create a business center
2. Staff it with a librarian
Outreach Business librarian to identify local business needs and design them
Purchase more online databases with International statistics and marketing
1. More full time staff
2. More multi-session trainings
3. AN MBA FOR ME!
Outreach to busineses
Someone to handle the scheduling, filing, copying, data entry, program preparation. etc. that takes away
from actual librarian to client interaction and preparation.
More databases
More full-text or e-journals
More e-books
(because we serve a lot of off-campus business students on the graduate level)

More time for outreach and consultations.
More electronic databases
Organize librarian & faculty collaboration, including team teaching and curriculum development. Provide
space in the school of business building for a satellite business library resources center.
Definitely need more staff
InfoUSA
Training - Advisory services' search engines are expensive and quirky which is as kindly as I can put it and
it's never made sense to make it available without making non-library users aware of biases and differences.
A well trained analyst, Content managers
More time for current librarian to do business-related training, resource development
Money for said librarian to *have* business-librarian-related training, conferences
More databases!
Profound access to the end users
Factiva access to the end users
Put librarians within practice groups to help the different groups with their information needs.
Regularize the employment counseling program.
More time on public access computers. (Do have wifi).
Marketing and pr.
Programming and outreach staff.
more resources from Thomson Financial and Euromonitor; more sessions of our for-credit class; more staff
in evenings and on weekends
Staff - need to learn more about business dynamics
Staff - need to learn to better use the databases we have
Staff - need to learn about data sets and their manipulation
It is ALL about the staff making the best use of resources, adding the most value by understanding business
issues so that they can act as information consultants and give the user options and ideas they didn't think
of to reach their objectives
Research assistance for professors
More business, statistical and linguistic education for librarians to facilitate better and deeper service
More librarians with a different range of skills
Bloomberg, more staff, more public access computers so no one has to wait
I would create a plan for soliciting donors to create an endowed fund for business resources to provide
access to resources that we can't provide on state funds alone.
A separate business library/center in the business school so the students would see the importance of
information in their studies.
A one credit class on business information literacy skills.

more bloomberg ternimals
online tutorials for all 150+ online resources
Neilsen data
IBISWorld
WRDS (Wharton Research Data Services)
1. Business resource center
2. Business lecture series
3. 2 full-time dedicated business research librarians
Integrated content management for intranet site virtual library
Personal online libraries customized for clients with preferred sources
Dedicated fully functionaly technical staff member(s)
I would hire a second business librarian to embed within the College of Business Administration and require
the person to co-teach courses with the faculty. I would subscribe to Thomson Financial directly as well as
the WRDS interface to multiple business resources for historical datagathering to support faculty research
interests. I would then promote the first librarian to Knowledge Manager for Business and Information
Systems and Technology and broaden the scope of duties to include teaching, collaboration, and publication
with both Business faculty and the general business community of the city. This person would have a
broader view of how the different disciplines on campus are inter-related and would act as an "expertise
locator" to bring diverse faculty/staff elements together for building new knowledge.
I'd like to get an MBA, if time allowed, and if it would give me a salary increase.
emarketer, estatements, Valueline online
1. Regularly train staff to understand business resources
2. Work with business owners to learn their needs then figure out how to meet those needs
3. conduct ongoing, top-notch marketing of the library's services available to the business community
4. Have an internship program with local university students, developed with enough library staff involvement
so the interns' tasks/projects are truly relevant to the library. i.e. develop scheduling software, have students
develop and offer training for workers and employees in the community
In this small neighborhood branch, resources have generally proven to be sufficient to meet the patron
needs.
Provide personal reference service to those starting a small business. Have enough staff time available so
patrons could make appointments to discuss their search strategy.
Have a separate area for a carrer collection.
Create an email newsletter mailing list and send out a bimonthly newsletter on business resources.
Markets studies and data
Sectors studies and data
More electronic journal
More databases and training on those resources.
Hire business librarian position.
Membership in business associations/groups to help grow a relationship with the business community.
- Space for group work
- More money to dedicate to web
factiva
one of the market research resources
Standard & Poor's Net Advantage
increase reference librarian hours, increase reference librarian on-site presence in the Business building
Daily on line instruction in web searching
Market research classes
Remote access to more databases
11. How does your library promote its services and business resources or business
collection? (Select all that apply)
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Website
In-library
workshops/presentations
Off-site
Website
Off-site workshops/presentations
Website In-library workshops/presentations
Website In-library workshops/presentations Off-site workshops/presentations
Website
Website
Website
Website Off-site workshops/presentations
Website
Website
In-library workshops/presentations Off-site workshops/presentations
In-library workshops/presentations
Website
Website
Website
Website
Website
Website
Website
Networking events, serving on Chamber committees.
Collection located by reference desk.
Through the reference service.
Books display.
We don't altho all resources / subject guides are menued on the library webpage.
We're in the process of developing what we call a Business Advisory Council; representatives of local
businesses and the chamber who we share logins and passwords with of the online resources we're
considering purchasing. The stuff is so expensive that we don't want to commit to purchase something if
the business beta-testers think it stinks.
Blog
email distribution lists
Emails, current awareness newsletters(print & online), our managers report improvements/changes at
meetings
1. Website (by the number of clicks and database usage data)
2. In-library workshops/presentations (positive evaluation/feedback)
3. Off-site workshops/presentations (positive evaluation/feedback)
Speaking engagements, tradeshows
Listserv annnouncements to the university, library instruction sessions.
E-mail to Business School.
intranet, rss
In-office presentations;
regular, subject-related e-mails;
always friendly and ready to help figure something out, resourceful;
We send a welcome packet to all new hires.

Newsletter with new acquisitions, sources
blog just beginning
xx
We try to get all our workshops listed in the local paper. Also, I have gone on local TV programs and
news shows to promote major events.
On-line newsletter twice per year.
One staff member presents an overview of our services to a monthly class of new hires.
email, making myself known by just being available
bbb
n
Via weekly email as part of College of Business
news.
Don't really, we have most subject resources in static page lists .
Attending public networking events especialy those held by Chamber and Economic Development groups.
web-based newsletters, & emails
interviews with faculty; we are developing a marketing plan
mobile librarian visits to business school
We are always out and about touting our services.
- by being active in various business organizations and committees that are focused on economic
development.
word of mouth has been powerful for us too
workshops/presentations in the school of business building.
blog
e-newsletter
in-library small group tours
Webinars
Library week, ONe-to-one interaction, Survey,
Posters, addressing user groups
press releases, placement in business press.
Street Team - announcements, direct promotion, events
we have a blog
a display panel in the MBA building (we are trying to acquire the funds to add a second panel across
campus in the CSR building...)
attend orientation sessions at the beggining of each year for all departments represented
in each class we visit we have a short section on the library services

During consultations -- at the reference desk or elsewhere.
none.
Networking with clients, online newsletter, email communications to client list, functions inviting clients for
training and information, branding on all deliverables
entrepreneuship expo and had out business cards
Business information literacy courses (3-6 days in a semester)
We are in the process of creating "pathfinders" that faculty can place in their online classes to help
students use the library
12. What methods have been successful in promoting your library's business services or
resources/collection? How did you determine the effectiveness of these methods?
Sending out "Choice" cards to faculty members, visiting departments and explaining relevant services in
person
Face to face meetings with employers in our town. This is more effective than sending out cards with open-
ended questions that you don't get back.
Not very
ccc
unknown - not measured
One-on-one service when questions arise, and patrons stated their appreciation.
n/a
We're still in the process of discovering this.
We get the most response from periodic, focused email to distribution lists.
Workshops and lectures featuring food results in success if success is measured in size of attendance.
Ex. - Email announcement of new library catalog (OPAC) interface allowing more transparency & shopping
cart feature was a hit leading to larger-than-normal increase in new borrowers & checkout requests
We regularly ask research requestors to fill out a short evaluation web-based form to indicate time, money
saved and how what we did helps the revenue-generating of the company
offsite
All of the above work synergistically. This is my gut feeling, tho'. I don't have reliable metrics
2. In-library workshops/presentations (positive eveluation/feedback)
3. Off-site workshops/presentations (positive eveluation/feedback)
Announcements in print and online media
Feedback from faculty, students and community members. Feedback from other librarians at peer
institutions.
Outreach to various business groups, joint programs and committees with Chambers, SCORE, SBDC and
BBB. Number of people contacted, requests for additional help, speaking engagements.
Effectiveness determined by notably higher use of business resources adn high increase in demand for
instruction sessions from faculty
Email to business school. We are also experimenting with facebook.
Partnerhing with Small Business Development Center for their workshops--I provide the research portion
and one-on-one consulting for their clients. Putting flyers up at Small Business Development Center; articles
in the newspaper; blog sent through emails.
Regular communication, whether via e-mail, in person, presentation, chance conversation, newsletter, local
gallery opening and film series schedules on bulletin boards;
Quality of end-product, relevance, useability;
Remembering to have a little fun while we're at it, i.e. atmosphere.
All of this is very subjective - no formal surveys, just feedback and general sense.
x
l;
Mostly word of mouth and personal contact. We also publish occaisional articles in the company newsletter
that sometimes get a good response.
Handouts to CE courses offered
Newsletter with new sources
word of mouth - tremendously important - by both faculty and students
support of business school dean
both methods have brought me "business."

x
I have experimented with different combinations of things, and asked people outright in program evauations
and surveys, and it seems like the combination of library's printed & online Calendar of Events, an event-
specific flyer, and going on TV seem to drive the most people to us. However, I have to say that networking
with the business services in town helps, too. I also email other libraries in the system with my events and
ask them to tell their patrons which helps. Finally, I am building a mailing list of patrons interested in
business programs so I can notify them directly.
Web site, library instruction. Effectiveness determined by student/faculty feedback, Web site usage
statistics, AACSB-I reaccreditation reports.
Attending programs outside the library
Providing programming outside and inside the library
Writing articles
Having workshops listed in calendar sectionof local papers
Usually when I give a program outside the library someone contacts me later.
Face-to-face presentations/demonstrations of subject-specific examples of what we can produce have been
our most successful promotions.
We benchmark everything, access the number of requests before and after a demo, send a customer
satisfaction survey at close of large projects.
Satellite reference, email, library instruction, freshman orientation, MBA orientation
Sending librarians out to local business organizations has been particularly effective. We know that this is
true when we get calls from organization members asking for help with the resources that were presented
by the librarian.
Website - determined by hits
Workshops - determined by surveys
Presentations
The online books are promoted handing out instructions and the code at the circulation desk. Also promoted
on web.
Weekly email to faculty with their newsletter.
Response to those library service emails has been excellent. They email or call me
Offering to hold database research sessions (Information Literacy Program) for their students* (successful)
After these sessions my rate of questions and office visit requests has tripled.
n/a
Personal contact with professors & class instruction sessions
Attendance, response, use.
See above. More funds for newspaper advertisements would be very helpful.
Networking - positive feedback while at events, received award for small business advocate from Chamber
teaching; word of mouth advertising; adding online subscription resources; web newsletters
determining effectiveness: attending end-of-semester group research project presentations and reading final
reports is very useful; getting replies from faculty; hearing from students that they used database X
NA
Instruction sessions work well, especially if students' assignment requires use of library resources.
Workshops for faculty and MBA students also work well.
Effectiveness measured by number of students/faculty with scheduled or walk-in research appointments
following promotion
Metting new faculty and introducing them to library services. Sending out messages to department chairs
and faculty listservs. Can tell how effective it is by whether I am contacted for library services such as
reference or instructional sessions.
flyers
One on one with individual faculty. Referrals. Simple count of what works, for example, a walk down a hall
way, attending a business event in the community all generate 2 leads. For some reason it is constant.
Public programs, deemed effective with attendance ranging from 20 to 100.
1
none
All of the methods listed have been effective, however, speaking at business organizations has been the
most productive -
Based on number of contacts after an outside program.

The most successful way we promote our services is to get out and meet people. As I have mentioned, we
are members of several local business organizations and have many partnerships. We spread the word. It
is gratifying to see changes over the past years. When we first started attending business meetings most
people wondered what a librarian was doing there, now people say, "Oh yeah you're here." It's very
satisying.
Also, because of the excellent service (if I do say so myself) we provide, people we have helped spread the
word about us!
partner with SCORE to get word out on services and programs.
Articles about the SBIC in local and some national journals. Increased awareness of local business
organizations and invitations to speak or present on our activities.
See above
Brochures directed at MBAs. I take part in PhD orientation.
But the most effective way is world of mouth - referrals by other satisfied students. If a studnet is satisfied
one time they come back and back and word spreads - especially as most of the work is not individual but
group.
Flyers, Website announcements; determined by site-visit counters and participation in publicized activities.
all of the above
Still the best and most effective - evangelism/word of mouth
Personal and group interaction has enhanced awareness. Based on this we have come up with project
specific services with a better focus. We have got feed back on this.
The best way to reach the end users is to introudce the library services at the orientations. First impressions
are very important.
Providing very short presentation on services and how to contact the library staff.
Developing a mailing list - now at 15,000. Doing external programs about the library (but not boring) at
offsite non-profits.
pernson to person contact usually most useful; effetivenes determined by follow-up qeustions for more
information; usage of databases
The one--on-one with a faculty or student or a very targeted (and not generic) presentation on a topic:
examples: find a job, company or industry research...
One on one consultation with professors
email announcements
I'm not sure that I have been successful yet. I've been here a year and haven't made as much progress with
the College of Business as I would have liked. They were without a business librarian for several years, so
I'm still trying to work my way back into the school.
Instructional sessions are probably the most effective, followed by websites, and then promotion at the
reference desk.
none. untried.
Personal communication
Primarily word-of-mouth and individual personal email contact with faculty.
Effectiveness based on responses to a library survey.
in person instruction sessions are the best way to promote self and sources
In course teaching. Positive repsonse from Faculty on Student participation and results.
1. Offer free classes to the business community, or to potential business owners
2. Help college level students do their assignments and projects (also, help college instructors understand
what resources we actually have)
We know they're effective when our workshops are well-attended and when business students leave the
library (or, log off if they're using databases remotely) with all the information they need to complete their
assignments
This branch is located in an inner city location in a 97 year old building. Usage of computers and general
circulation are very strong. Business services are important to offer, but the library focus is more directed to
emergent literacy.
In Library classes. We base success on attendance.
Courses, workshop, flyers, web site
outreach to business organizations that assist new start ups.
Most successful is word-of-mouth, we know that from surveys and feedback, and we have not yet
capitalized on this
Presentation to the Business school faculty has been the most successful. The effectiveness (and that it
was successful) was determine by the increased number of faculty (and their students) contacting the library
(or more specifically the subject librarian for business.
liaison with Business faculty and working with the Dean of the School of Business
All of the above
13. Other than staff time and funding, what challenges, if any, do you face in promoting your
library/center's resources and services? How did you or how would you suggest overcoming those
challenges?
Faculty (mis)conceptions about what we offer--that's why face-to-face meetings are so important
Getting a response from people as to exactly what they want. I would be interested is seeing what works for
others, since we are fairly new at this aspect.
Challenge grants; business funding
$ and expertise in selecting resources. Partnering with Economic Development Council
ccc
Keeping information current is one challenge. Another is finding information on a local level, since our
service is global.
The main challenge we face is that we get low participants when providing business programs. We need to
find a way to connect the programs publicity to those who asked the questions. Any suggestions?
n/a
None
Keep up with new resources.
Staff time and funding are the major challenges in promoting our resources.
No challenges of note at this time
skill
staff time and funding are in my case the main barriers, as my management is very supportive
Keep up with the latest development in the business world
Using web 2 technology may assist in overcoming challenges
Challenges are when resources are down which seems to be a lot of the time. Work with Collections dept in
resolving this in an efficient manner.
Fortunately I have a lot of support from my administration to publize and provide these resources
business is such a large program, we really need a dedicated librarian for those materials (especially the
accounting stuff). Having everyone who is already extremely busy ad-hoc it is frustrating
We have been successful with the promotion of our services. Much of it stems from our embedded librarian
program.
none..
People in our other 20+ offices around the world are becoming more aware of our library and its services.
We need to find a number of ways to communicate effectively so that people find what they need wherever
they happen to be on our intranet or in their offices. We're looking at revamping our website, introducing
blogs and wikis, coordinating across offices and specialty groups (health care, planning, etc.). Trying to
work with our IT dept, letting them know how we're thinking, what we'd like to do and working within the
technology available and also pushing for new ways. We're looking at open source software for our catalog,
for instance, to make it easier for people from all the offices to edit.
x
nl;
"Information is free."
"Everything is on the Internet and all you need is Google."
"The Library is just books."
Patience, and good user education helps some.

too many resources
Senior staff are not sufficiently client or marketing oriented. Solution is to change staff/reallocate to other
functions.
x
Our PR department gets easily overwhelmed with requests for help, so it can be difficult to get formal PR
help with promotion if you don't think ahead. It's hard for us to find the people who are interested in opening
a business, but haven't done it yet. These are the people we are best able to help, but there are limited
ways to locate them. We've tried to find them through participating in FastTrac, by working with SCORE,
and by participating in the Small Business Resource Network in town. Even when we get a chance to, say,
have a table at a local Chamber of Commerce event, people just seem to say, "Oh, Library. Children's
things and DVDs. That's nice." and not even hear the "We Have Business Tools!" message.
More faculty cooperation; try to contact faculty at every opportunity.
Not worrying about having stated support of activities -- just go and do them.
Be more upbeat and not worry about the negativity and make my success by being active.
Have more programs in various venues.
Get help from outside sources -- such as city and state agencies
I'm pretty sure the Info Kiosks would be a great promo for our services.
Student not wanting to take the time to use databases. Professors thinking their students don't need the
library.
Staff training is a big issue. Getting librarians in all our locations trained in job hunting and small business
resources is a challenge we've not yet met. We plan on doing more training with the goal that all of our staff
feel comfortable reaching out to job seekers and entrepreneurs.
By providing one-on-one service we have been able to communicate with our clientele that we can assist
them in their business needs. Also, networking with local chamber of commerce organizations can be a
useful method of promoting the business library's services. Informing organizations like SCORE or SBDC
of your services can help in the referral of customers. Guerrilla marketing can be effective.
The biggest challenge is lack of space for developing any new service or center. Another challenge is to
ascertain whether a small library would be able to attract enough business people to understand what we
could potentially do for them.
TIME, TIME, TIME - not enough to help 2500 students and the faculty with just me as only professional.
space for additional resources/services
Heh, staff time & funding are the biggies. We're starting to implement a PR group in the library, but it's on
top of everything else - so it might not go anywhere.
Staff and funding are our challenges.
staff time and funding covers it
If you don't have a business degree, then at least be outgoing enough to network and make cold sales calls.
Our Chamber offered how to network sessions. Additionally be willing to ask someone to be a mentor.
Think like an entrepreneur.
busy faculty and grad students; competiting with other promotional messages.
Getting the attention of the Faculty -- they want to be contacted only when THEY want to be contacted but
you better darn well has asked them in a case where you should have asked they -- obligation fall to us to
communicate and read their minds as to when.
Leverage with money -- talk and communicate with us and YOU get the resources your want --
titles/date/staff attention; Don't talk to us well do not expect support - FAT CHANCE of this ocuring --
Faculty is King with no obligations, we are just servants here to meet their every need
Biggest challenge--our library and business school are not in the same building. No problem for promoting
online resources, but print items are not used as much.
Faculty turnover also hurts. Frustrating when a faculty member who is a cheerleader for the library moves
elsewhere.
Our web page needs a complete overhaul. It is confusing for students and faculty.
shortage of resouorces and services
Culture of faculty, and culture of local business, culture of students who all don't think ASK A LIBRARIAN
first.
Reaching out to the busy business community. Participate in local business events.
1
integrating into the business school curriculum and having instructors and librarians work together to create
assignments that require using business resources
Publicity and marketing the services.
Not a College priority
We still run into obstacles because we are a library. Many people see us as a place to get the newest
bestseller, not business research. Slowly but surely, we are changing their attitudes.
Library management needs to be aware and supportive of non-traditional approaches necessary to be
effective in the business community, realizing the positive effect that business creation can have on support
for library budgets. The business needs to be actively involved in the business community outside of the
walls of the library. But, she/he also needs to provide priority time to working one-on-one with businesses to
help them successfully develop.
Funding is our #1 challenge--we are trying to solve it by asking for more money every year, and funding
some purchases through grants if possible (not too possible with electronic resources that we need to get
every year!)
Distance - the Business School is at the other side of campus.
The basic way to make the students familiar with the resources is lunch time presentations (in the school)
and consultations - both in the library and in the school.
It would be good to also be part of the MBA orientation but this is not possible - I design and include a
brochure for their orientation packets.
Lack of accountability and a well-defined, coherent, and focused long-term strategy. Overcome through
increased faculty involvement within the library and its functions.
management that is unfamiliar with the "back-of-the-house" activities of libraries and research services (the
information infrastructure that supports everything else) and management that doesn't see the librarian as a
generalist and not just the traditional librarian myth.
an IT department that is looking to take over the the management of the libraries activities
The large number of virtual teams and remote locations make it difficult to get in front of people especially
when so many email messages and other forms of communcation are deleted without reading. Still looking
for various ways in which to make the library more visible.
Creating awareness to the dynamic users. In an era of intnernet, to prove how differently and more
effectively we can fulfil their info needs is a challenge.
We have achieved this through sheer perseverance through creative ways.
Library was ranked first among the support group in the organisation
Our faculty are all super busy too. It's hard to find a vehicle that they will use to get info about our services,
new materials, etc. I've tried email, a blog, going to Convocation meetings, etc. They don't seem interested
in learning more themselves, which makes it difficult. They don't have enough time to teach everything they
already know, much less giving us more time with students....
Find the right people to talk about you. "Buzz Marketing" Provide good service and your clients will provide
the marketing for you.
As well as keep reminding them, that we are there for them, by having open house, or sending informational
e-mails about new services.
Decrease in support of subject specialization by library administration.
Need to mobilize local supporters, and keep getting positive publicity for the library.
getting people to think beyond Goodlge seems to be the biggest challenge; have not figured that one out
At this time, we have issues with our internal workings - our materials collection (what is archived, what is
bought, comparing resources to make better buying decisions) so too much focus right now is on the
infrastructure of the library - to fix those issues so that we can turn more energy to the services and external
client needs
Professors don't require excellence in research from their students, so students don't perceive a need for
using the resources. When they do need the information and we provide it, they consistently tell us they
needed it sooner in their college careers. We need to engage earlier in the education process (200-level
classes) with the professors to require information literacy training of their students, and we need to be
willing to help them create the exercises and grade them.
lA library is invisible until someone needs it. All services are trying to get the attention of the public, we're
just one more in the background noise. But when we do get their attention we usually keep it.
See above. The relationship between the library and school was not strong when I came to this job. The
faculty are busy and I get little input when I ask about resources or services they need or would like.
Another challenge is being in a multi-disciplinary library, I get pulled into a lot of activities that aren't directly
related to being the "business librarian". For me, it's just going to take time to address these problems and
get to know more of the professors.
making it relevant to each user segment
making sure it doesn't get lost in the noise of campus life...

Walking people up the fact that we could be filling a lucrative need that would pay off in years to come.
A very autonomous faculty, a building that is in dire need of maintenance and updating, the "double-edged
sword" of "if they find out how good you are, you won't be able to keep up with the demand", and the fact
that the courses required for the business majors don't actually start until second semester of the
sophomore year. The core requirements do not include an integrated information literacy component.
Most faculty can be won over one at a time with highly personalized, sincere personal service. This
contributes to the double-edged sword.
Working together with the Instruction Librarian to develop a plan tailored to business students would be a
good step. Getting it put into syllabi for different courses will require more influence than I have at this point.
1. Lack of imagination
2. Insufficient skill or committment to work with institutions outside the library (city or regional government,
nonprofit organizations, local employers)
I don't have any concrete ideas on how to overcome the challenges.

There is very little dsiplay space in this branch. Use of the web and flyers work best.
Need more full-time staff with MLS degrees.
Poor infomation and documentation culture in Italian corporations and faculty membars
Poor local economic outlook.
Our Lack of knowledge of business needs
Developing relationships takes the most time of all
Staff time and funding are pretty high challenges. Other might include bureaucracy, energy, ideas,
cooperation. How to overcome - persevere, plan, and continue to share possibilities to promote the library.
Helping people understand how and why to use information to make their business or investment choices
successful
Understanding the library is more than just books
More outreach, more classes, better trained librarians will overcome these challenges
14. Please list some of the lessons learned in serving the business needs of your community.
That we never have all of the resources that students need--this is a symptom of reduced funding.
There is not really a cookie-cutter approach to things. You have to be flexible enough to serve the needs of
all patrons.
working together [business school and library] to plan for changing needs is very helpful.
You cannot have too much publicity.
Teamwork is essential - can't do this alone. Another is to get to know your community! Establishing
relationships with our patrons is equally vital - when a business question comes in, it's good to begin a
dialog right away. In a physical library this can be done through scheduled meetings one on one with the
patron.
Continue to train public the use of computer so they can access business online resources.
Train staff the business terminology/acronym, etc.
n/a
You can't promote enough.
You have to get out into the community, attend meetings, join roundtables, attend business expos, get your
name and your staff seen.
Keep repeating the message. Each time a few more hear it.
Announcements of new resources available in the library results in more business-related reference
questions and also drives up circulation.
It's important to know you satisfied your clients with services and even went beyond to give them info. they
didn't know they needed, but which is important to have the whole picture.
Involve users in evaluation of potential new resources and usability of intranet resources - apply their
suggestions.
Work with managers to provide statistics that are meaningful to them so you can get the support you need.
Save steps, hassle, time in using your resources, for users & library staff, any way you can and tell stories
about how you've done that. Show impact by sharing user feedback/stories with managers.
Be one who connects people with people, not just people to literature/databases - sometimes people still
need to talk whether face to face or via other communications methods - and you can help!
hui
Get out to where they are - expos, meetings, networking groups, chamber of commerce.
Be prepared to explain the benefits you can offer convincingly and succinctly.
Use a variety of marketing techniques.
Partner w. the chambers of commerce, SBDCs, local business-serving government agencies for cross
marketing and other initiatives.
1. need to be flexible when working with the community
2. need to know the culture of the community
3. need to be proactive
Their are as many unique ways to approach a business idea as there are people. People have the dream
and desire they just need the assistance and knowledge to make them succeed. People are grateful for free
resources and classes to assist them in their dreams.
Students have an effective network - so good service spreads around quickly!
1. Need to make sure you're not duplicating services and websites already offered by the busness
community.
2. Look for a niche that is not being filled, i.e., nonprofits.
There are often a number of ways to get to the same place. Everyone is different. Be where they are rather
than where you think they should be.
x
kk
Less is more. Value-added editing and summarization are much appreciated. Business users do not like to
be overwhelmed with information, even if the real answer to their question is contained in 1,000 hits.....
Needs change
Need to promote services on a regular basis. Need to monitor users' changing needs. Adapt new
technologies and solutions.
do what you say you will
do it extremely well
listen to your user's research needs, not just what is said in business librarian articles and bibligraphies
There is a learning curve to being a business librarian. It takes time to really learn how to assist business
students and faculty. Even with an MBA, I had to learn what professors at this college wanted for
assignments, and how they wanted students to use the data.
x
-Be careful who you get to come do a program. Patrons are NOT looking to be sold to at a library program,
so beware of the folks who claim to offer free seminars, but they're really a sales pitch. We even had a
professor at a local college come here to speak and he did a sales pitch. Grrr!!!
-Marketing library events MUST be planned way ahead of time to ensure you get the word out.
Most faculty are easy to get along with.
How greatful even some help is.
Feel humble at being a positive help in a depressed urban setting
There is a great deal to do and I can see bits of progress
1. An excellent reference interview will make your job easier and give you time to better analyze your
output.
2. It is vitally important that the information professional stay current on technology related to communication
methods such as SMS.
3. Keep a log of all accomplishments in order to defend or promote your function.
4. Listen to experience. Seasoned employees know alot more than you do. Really.
People need guidance in addition to resources. Handing someone a book on how to write a business plan
doesn't mean that they'll end up writing one. Patrons need knowledgeable staff that can explain the process
to them and show them how the library's resources will help them at each step of the process.
As serving as a business librarian for the last 21 years, I have found that the need for business assistance
provided by public libraries is ongoing. The needs of the clientele can also be based on the demographics
of the community. A largely upper middle-class community will reach out for start-up business information
as well of those in a lower-class community. Understandably the capital available to the community's
indiviuals will reflect the type of business that may be started.
Having the newest resource is not always the best. If a town is using 2006 officially for its building codes,
and there is only a 2007 on the shelf, the newer version is useless until the town adopts the new codes.
Public Library main location is close, so I refer community users there.
Refer some students to public library for a couple of less used databases that we had to drop due to
declining state budget.
We cannot be all to all users and potential patrons given time & money
Local in-depth information is hard to attain.

Change requires constant updating.
Listen and learn.
It is great fun. Be credible. Listen and learn. No one can answer "where's the money?" Libraries are even
more invisible than we think. Just get out there and be visible. Refernce USA is our biggest selling tool. If
you do not have Reference USA than have a variety of print directories to use for marketing.
answer promptly;
follow-up;
know your e-resources very well;
print isn't important or desired in most cases -- move to e-versions as much as you can;
Always CYOA (Cover Your Own Ass) -- document all conversations and decisions; Always get any
partnership/cost sharing agreement in writing otherwise YOU get stuck picking up the bill when they want to
save on their budget; Always write for the College/School audiences and not the internal library reader --
they have different points of view and are alwasy looking for "what have you done for me lately!!"; Identify
the Library Champions and KEEP THEM HAPPY.
Keep it brief. Students and faculty have short attention spans.
Go where they are. Emails and online messages are easy to dismiss. Your physical presence where they
learn is invaluable. Easier for them to remember a face than an online message.
Don't assume too much. Most business students don't know what boolean searching is and most don't
care. They just want to know the quickest and easiest way to get to the info.
Teach critical thinking.

It is best to promote services and resources on several fronts, rather than just choosing one method.
there is never enough you can do
Don't use blanket marketing campaigns, one on one always works best.
Two top needs of aspiring entrepreneurs are business plan and funding. Excellent local resource in
KCSourceLink.
getting out the library and into the offices of instructors and faculty, and into the flow of students, is crucial
for understanding what resources to provide and what users turn to for information
librarians need more background in learning, information literacy, and curriculum mapping to become
partners with business instructors. understanding learning outcomes of business programs will help embed
into the curriculum
faculty will seek out expertise from librarians on copyright issues
librarians are viewed as experts regarding information technology and innovative websites--librarians that
gain competencies using open web sources can integrate these with library resources--users do not
distinquish between library information and web information, nor should librarians
Number one lesson is to continually promote your services.
1. Business people are great supporters of the library! They see its economic value and support it
wholeheartedly.
2. A happy customer passes it on!
- small business people have little time and less money to spend on researching their needs. but they are
very appreciative of any help
- small businesses that are helped through the start-up process come back to the library for information,
support, and development. They become users and supporters of the public library.
- small businesses provide more than an economic contribution to their community; they are truly members
of the community offering stability, retention, good citizenship and community support.
Needs are constantly changing, with the business environment and with our faculty and students
Never enough money for resources.
Distance is a problem.
MBAs do not appreciate bibliographic instruction - they prefer to meet when they need the information -
when they have come to a halt on a project. This has led to a great increase in consultations and long email
questions - many with more follow up - the consultations can lead to semester long involvment.
Identify the core issue before attempting to provide an answer or adviceMany clients are unsure of what
information they are seeking, and try to cover that fact by asking for information in too broad or irrelevant
terms.
Many people don't know what they don't know.
An online catalog is still a mystery.
Many users, even those we think are technologically savvy, aren't.
Many users still prefer the printed book for ease of scanning. While online books are provided, those who sit
in front of a computer most of the day don't want to "learn" from reading a book on a computer screen.
It is very very important to know the company business, update your skills, keep pace with the changing
business needs. Need be, take some elementary course in the domain, this helps in gaining customer
confidence.
This question overwhelms me. I'll have to think about it. Right now I'm just trying to keep my head above
water.
Good grief.
Listen to residents, read local press, and research local demographics so you can identify needs.
Remember that they may not think of you unless you remind them.
Identify leaders in the business community and schmooze with them.
They don't care about tiny details being perfect.
They expect to see a good facility.
Telephone reference (email too, but not much).
current information most valuable; not too much interwst in historical information except for fiancncial data;
taking the time to talk with users and explain how things work is always worth the time; you have to make
the connections to sell your service; you can not do this sitting behind a desk
- We can't actively sell or promote the service - there is a market but we aren't staffed to support it
- You can't sell a service that you can only support on certain days or at certain times - it does more harm
than good
- Business people are hungry for free or almost free resources and the more you can provide pathfinders or
easy ways for them to help themselves - the easier it is on us and on them to get what they need
We don't know enough about what they actually need.
Students (generally) only do what their professors tell them to do.
Competition for acceptance at our business school is high, students are generally at the top of their classes,
and often place out of early English classes where info literacy is taught.
We need more collaboration in curriculum development.
We need to market, market, market.
The basic reference interview is still the most important tool.
Although it is number 1 priority to me, it isn't necessarily the number 1 priority for the faculty.
Students are very appreciative when you're able to help them.

Sometimes a database that the librarians perceive as little-used actually attracts a lot of interest. Continuous
conversations about resources are important.
none learned yet.
Just because it's on the internet doesn't mean it's free. Just because it's free doesn't mean it's good. Even
if you build it/ present it/ offer food with it, they won't necessarily come. Building relationships takes time and
effort - some take more time than others. Most of the time, your best advertisement is someone else's
experience of you and your services.
probably the best lesson I have is that you can't expect to have the perfect answer for every question all the
time. Maybe 98% of the time ;)
1. People are frustrated with bureacracy, government regulations, etc, but they can be helped to overcome
the frustration by a librarian who can explain how the 'system' works
2. Business information/resources can be very expensive, and most public libraries are left in the dust when
it comes to buying them
3. The mission of the public library (Free information for all) can be seen as contradictory or threatening by
the business community
4. People are truly grateful when you can help them find the information, or the agency/organization, they
need
Sorry, can't recall anything at the moment.
In Italy, librarians need to gain prestige among faculty members and executives giving them excellent
services, improving the knowledge in business and economics fields and, above all, collaborating in
research projects
Most important to be proactive and get in touch with the business community to build relationships.
Don't overpromise what you can deliver given staffing skill set, budget, other client needs, etc.
Provide the best service with the resources you have
Persevere in spite of obstacles
- Never understimate the abilities of your patrons. If they need something they will be willing to work hard to
find info, get assistance, learn.
- It is important to market your services. Not everyone know what a library offers, especially now with so
many new services and ways to access info.
- Starting a business is sometimes a way of getting employment, But people should not go into a business
where they have no experience, so it can be helpful to guide them towards getting job experience and
vocational training first.
15. What kind of library do you represent? 16. What is the size of your customer base?
Academic 5001-10,000
Public 5001-10,000
Academic More than 10,000
Public 5001-10,000
Academic 2001-5000
Public More than 10,000
Public 5001-10,000
Special Less than 500
Special 500-2000
Academic 500-2000
Academic 2001-5000
Academic 2001-5000
Special 500-2000
Academic 500-2000
Special More than 10,000
Academic 2001-5000
Academic 2001-5000
Public 5001-10,000
Special 2001-5000
Public 2001-5000
Academic 500-2000
Academic Less than 500
Academic 500-2000
Academic 2001-5000
Public Less than 500
Academic 2001-5000
Public Less than 500
Academic 2001-5000
Academic 500-2000
Special More than 10,000
Special 2001-5000
Academic 500-2000
Special Less than 500
Academic 500-2000
Academic Less than 500
Academic 2001-5000
Academic 2001-5000
Special 500-2000
Academic 2001-5000
Academic 500-2000
Academic 500-2000
Academic 2001-5000
Academic 500-2000
Academic 500-2000
17. What technology is offered at your library?
Public-access computers that contain software or programs which may be useful for
business purposes (please specify software or programs in the "If other, please specify" box) Wireless
Public-access computers that contain software or programs which may be useful for business
purposes (please specify software or programs in the "If other, please specify" box) Wireless
purposes (please specify software or programs in the "If other, please specify" box)
Wireless
Wireless
Wireless
Wireless
Ports Laptops Portable audio devices (iPods, MP3 players, cd players) Game consoles
Laptops
Ports
Ports Laptops
Laptops Portable audio devices (iPods, MP3 players, cd players)
Ports Game consoles
Ports
Ports Laptops Portable audio devices (iPods, MP3 players, cd players)
Ports Laptops
Laptops
Ports
Portable audio devices (iPods, MP3 players, cd players)
Laptops Portable audio devices (iPods, MP3 players, cd players) Game consoles
Laptops
Ports Laptops
Laptops
Ports Laptops
Laptops
Laptops Game consoles
Laptops
Ports Laptops
Ports
Ports Laptops
Laptops
Ports Laptops
Ports Laptops
Ports Game consoles
Ports Laptops
Ports Laptops
Ports
Ports
Ports
Ports
Ports Laptops
Ports Laptops
Laptops
Laptops
Ports Laptops
Game consoles
Word, Excel, PowerPoint, Publisher
Learning Express Library
MS Office suite
MS Office Suite
Office
Not a physical library.
EBSCOhost
ReferenceUSA
Wall Street Journal
ebsco dbs, lexix nexis, proquest newpapers
MS Office, statistical programs
Microsoft Office suite of applications
We have just one public-access computer for visiting internal staff from other locations; it also is used for
self-checkout by on-site staff; and provides access to a few select databases, CDs (such as Applied
Science & Technology Abstracts) that aren't needed on all engineers' desktops - just are for occassional
use, per licenses we've worked out with a few vendors.
all public-access computers are loaded with MS Office suite
Scanning multimedia software
Microsoft Office products with some dedicated computers and over 100 full service computers that
include Internet access and Microsoft Office Products at 12 branch libraries.
software: MS access, SPSS (available on laptops)
We have one computer for single-access software like legal contracts and documents.
The library website and self-service tools are all available on the Library page on the company intranet.
We have all MS Office 2000 programs.
Microsoft Word
SPSS, ArcGIS, M$ Office Suite 2007
Reference USA, Morningstar, Learn - a Test (forgot to mention that in earlier answers in the survey),
Microsoft Office as well as we teach these classes in our computer lab
We provide access to numerous business databases, such as Datastream, Business & Company
Resource Center, Lexis Nexis, Thomson Research, WRDS, Stat-USA, Business Source Premier, MRI+,
etc.
All the standard library databases.
Business databases and business plan programs.
Office 2007 suite, desktop publishing, SPSS
special software such as STATA and SPSS
Scanners
At this time we provide all the searching and some analysis for our clients
standard office software;
We have a digital resource lab where students can create presentations or posters for their classwork.
Excel and other Office products
A separate computer lab has statistics-analysis tools
Personal pick up windows for clients claiming electronic information files (pdfs, powerpoint, etc)
Limited public access - private university.
Software provided is the Microsoft Office Suite 2003, soon to be 2007, Internet Explorer and Firefox
browsers, an HP scanner and accompanying software, CD players/burners
designated terminals5
Windows office software (wordprocessing, spreadsheet, etc)
18. Please rank 1-5 the frequency of the types of patron interactions at your library: (1 is most
frequent and 5 is least frequent; enter N/A if the service is not available in your library/center)
Face-to-face
1
1
1
1
1
1
1
1
1
1
1
2
3
2
3
1
1
5
1
1
1
1
2
2
3
1
2
1
2
1
3
1
2
5
1
2
1
1
1
1
1
1
1
1
1
1
2
1
3
1
1
1
1
1
1
3
1
5
2
1
3
1
1
2
1
1
1
1
1
1
3
1
1
4
1
1
1
5
1
4
1
1
1
Email Phone IM/chat
2 3 n/a
4 2 5
4 2 3
3 2 5
3 2 4
3 2 4
3 2 n/a
1
3 2 4
3 2 2
3 2 4
2 3 4
1 3 5
1 2 N/A
3 1 4
2 1 5
3 2
2 4 3
4 4 N/A
3 4 2
2 4 3
2 3 n/a
2 3 5
1 3 n/a
1 3 4
1 2 5
2 3
1 3 n/a
3 2 4
3 4 5
2 3 4
1 2 5
3 2 n/a
5 1 0
3 4 0
2 3 N/A
1 3 4
3 2 n/a
4 3 2
3 2 NA
2 1 0
5 3 n/a
4 2 3
2 3 4
3 4 5
4 3 2
4 2 3
1 4 3
3 2 4
2 4 1
3 2
4 2 3
3 2 5
5 3
3 2 n/a
3 4 2
1 4 2
3 (my work email) 2 N/A
sonia.king@hawaii-sbdc.org 8088752408 5
1 3
2 3
2 4 n/a
3 2 NA
2 4 3
1 3 n/a
3 2 5
3 4 2
3 4 2
3 4 2
4 2 3
4 2 5
1 2 5
2 3 4
2 5 1
5 3 2
3 2 n/a
3 2 5
4 1 5
2 3 1
3 2 4
5 1 N/A
2 3 N/A
2 3
3 2 no
Other (please specify)
n/a
very had to say: phone & chat are about the same now
4
4 web-based forms and requests from within OPAC
n/a
4 - paper request forms available to be completed and dropped off
5 (I go outside the library to make a presentation)
1--Visits to library-generated business Web pages (should have been a category!)
4 Preset established ongoing research
n/a
newsletters sent out 4 times a year
consultations - 5
Classroom--2
5
Mail
for grad students, it is phone first, then IM/chat
Personal consultations in all subject areas
4 (Ask a Librarian email)
Breeze/Captivate presentations.. online video
conversations in the hallway
Virtual reference 4
5
Online request forms, 3
4
19. What, if any, emerging technologies (e.g. online forums, social networking sites, wikis, blogs,
etc.) does your library use? For what purpose (outreach, reference, instruction) are they used?
blogs, podcasts, social networking sites--used to inform students and reach out to university community
We really don't use any of these yet as outreach. But as our staff is somewhat younger, this would
definitely be a viable option to consider. We do have a staff wiki, but others are not able to access it.
blogs for reference and instruction
None
Library Blog
Teen blog
We are incorporating all of the tools you list in the near future, either through our educational component
and/or through the public side of the service.
blogs to promote readers' advisory services or programs.
wikis for intranet communication.
Meebo (IM) for chat, wikis/blogs for information dissemination (library webpage) Balckboard for
instruction, catalog search in Facebook.
blogs - outreach and reference
wikis - instruction
IM - reference and outreach
We are experimenting with a blog and a wiki. We use the blog for outreach and to keep folks up to date.
We use the wiki as a reference tool.
We use IM for intra-departmental communication, wikis for outreach and intra-departmental
communication.
We use Sharepoint for some user guidance, library process documents, and special projects (library
intranet page usability testing, Action plan & improvements, metrics re: the new OPAC software). When
we have MOSS, we may play with wikis.
Libguides (our website), blogs (teens), wikis (internally), screencasting, del.icio.us
IM/chat
Blogs - for reader's advisory service
Wikis - for staff projects
Open access automated reference transaction recording database (for staff)
Blogs (news on library web site)
Meebo for contact purposes.
IM chat for research needs.
Facebook (library has presence there).
I have a Blog with Business book reviews and how to columns.
Blogs (outreach), Meebo widgets (reference), SynchronEyes software for instruction
We have:
Blog
Wiki
facebook group
rss, wikis for internal communication and external,
blogs, im
We're developing blogs and wikis at the moment for outreach, reference and instruction.
x
None at the present time.
We are working with one of our R&D groups on a site that will either be a wiki or a social network, still
determining the format.
I am creating a business blog. I will be using it to substitute for static web pages. I will use it for instruction,
outreach, and reference. Maybe also teaching of non-business librarian colleagues.
Many staff use blogs, but nothing has been linked to the website for us or patrons to find easily. Staff
members here at Main is trying to put together a wiki for program planning and for general Reference
Dept help, but few staff use it. We had a PLCMC-style Learning 2.0 program last year, but there is little
follow through. :(
I have a Business blog and a del.icio.us accout that I try to promote to patrons as a way to "pick my brain"
at 2 AM if they need to, but with little response.
A few blogs
WE are beginning to use social networking
We use podcasting in training international employees. Our corporate Portal utilizes a type of online forum
but we are woefully behind in utilizing the possibilities of social networking, wikis and blogs.
We use podcasting for training new employees and customers.

n/a
None at this point
Beginning a wiki soon for teens. Outreach, promoting reading and writing.
Blogs and social networking is being used with instruction and information literacy
bogs... for outreach
Blackboard - Course Management
All of the above for the three reasons listed.
Wikis in reference dept for staff communication.
nothing
blog, Facebook, Flick. Mostly promotion.
We have used all of the above for reference and instruction.
Blog for business outreach and instruction.
Wiki for internal use
online tutorials for reference and instruction
class web pages for instruction
We have a facebook site, but it is little used
all
IM--for reference
blogs--for collections news to faculty only
multimedia presentations for online tutorials
None for business.
none
Online newsletter - Business Lines blog to promote services & new resources.
At this time most of the emerging technologies are being used in relation to teen programming. I think
once we are comfortable with them we will carry them over to the business community in the form of
blogs, online videos, etc.
blogs - reading interests
None in business, but in other areas.
Blogs to get news out about the library in general.
Wikis for instruction so that graduate students can collaborate about resources
We sue wikis and blogs for internal communication.
SOcial networking sites to post surveys etc
Tagging for suggested electronic links
N/A
wikis - internal workspace
blogs - outreach
Advanced features of webinar products such as Centra and Webex
Wikis
Another huge question.. could you maybe figure out how to ask this by having us click boxes.. I don't have
time for an essay here...
wiki - internal organizing

blog - feed for home page
streaming videos -- breeze, captivate
i-clicker - instruction
that's all i can think of

We are not using any of these technologies
Don't yet have bandwidth to support internet 2.
By the way, the customer base is 2 million.

blogs for outreach; tutorials for instruction; webcasts (Elluminate) for instruction; IM for reference
We don't - we have a small community we serve and this year we surveyed out students and they aren't
interested in the library reaching them via social networking - they want their private lived separate from
school work
blogs - outreach
WE use email and IM for reference, blogs for temporary issues.
Wikis for subject guides
Blogs for outreach
Flickr for outreach
general blog for library news
class specific blogs to organize the resources
meebo widget on all pages
downloadable/customizable toolbar for browser
creating a wiki for career resources
have a flikr account from the last remodel (will be modifying soon as second remodel project is about to
begin...)
We use a blog for internal communication within the reference team.
n/a.
In the process of implementing an RSS feed for outreach and light-weight instruction. Several individual
staff have Facebook pages and write blogs, but not necessarily for library use.
already been addressed in previous questions
blogs for outreach
It's so minimal - not worth including here. i.e. online reference, not focused on business...
Our branch has a MySpace page ready, but approval has not been received.
None
We tried interactive programs for reference, but only few students used them.
We are developing rich web services using AJAX technologies
facebook - for outreach
instant messaging - for reference service
blogs - for staff message/memo board and for promotional purposes
We have a general blog for the library information - outreach
We are experimenting with a wiki for technical manners
Considering IM service - reference, outreach
Blogs could be very helpful - a great way for business people to exchange tips, local info etc. We do not
do this.
Response 1. Does your library have: (Please select all that apply.)
A business library A business center
1
2
3
4
5
6
7 A business library
8 A business center
9 A business center
10
11
12
13
14
15
16 A business center
17
18
19
20
22
24
25
26
28
29
31
36
37
39
40
42
45
46
47
48
50
51
54
56 A business library A business center
58
60
61
62
63
65
66
67
68
69
70
72
73
74
76
77
78
79
82
83
85
86
87
89
90
92
93
95
98
99
101
102
104
105
106
110
112
113
116
120
122
123
124
125
127
129
130
131
132
134
135
136
138
140
141
Business resources Business subject guides
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Business resources
Trained Small Business Librarian with MLS & MBA. SCORE counseler
At the main branch.
The university does not have a business program per se, but is working around that by adding business
components to existing programs: 'Administrative & managerial science' "Business Technology
Administration', etc. we (the library) are filling the info needs from existing business dbs and print
resources.
We are transforming our business library into a business information commons.
Technical Library in a corporation
Patent and Trademark Depository
Our medium-size public library has a large area housing reference books, periodicals, journals,
newsletters, and and two computers dedicated to business/entrepreneurial research and reference. We
have a Business Reference Librarian (me) who provides assistance and training in this area.
We give orientations to new marketers and do research for business marketers.
WW
Government library - National Agricultural Library
Business librarian whose office is at the business school
x
A business reference librarian at the Main Library.
We are the only library at an academic business college, therefore the library is a business library.
nnn
n
A seat on the Chamber of Commerce SmallBiz Committee
Business course guides
Small Business Information Center with a Small Business Librarian
Data Center
Business Reference Librarian
We consult on library services for external partners, including small businesses.
My place of employment has a research library
Liaison librarian to the College of Business Administration
http://www.library.ohiou.edu/subjects/bizwiki/index.php/Main_Page
volunteer SCORE counseling, weekly
relationship with The Foundation Center
Business InfoGuides on our webpage.

A business school - undergrad and grad (MBA and MSIS)
1 04/11/2008 10:32:27 AM 00:13:48 Completed
2 04/11/2008 10:33:06 AM 00:13:55 Partial
3 04/11/2008 10:40:17 AM 02:04:33 Completed
4 04/11/2008 11:03:42 AM 02:11:20 Completed
5 04/11/2008 11:08:16 AM 02:13:59 Completed
6 04/11/2008 11:20:20 AM 02:16:25 Completed
7 04/11/2008 11:42:18 AM 02:07:53 Completed
8 04/11/2008 12:05:15 PM 02:01:31 Partial
9 04/11/2008 12:14:38 PM 02:09:13 Completed
10 04/11/2008 12:18:34 PM 02:01:38 Partial
11 04/11/2008 12:23:33 PM 02:35:50 Completed
12 04/11/2008 12:30:41 PM 02:02:24 Partial
13 04/11/2008 12:55:55 PM 02:02:31 Partial
14 04/11/2008 01:09:06 PM 01:19:48 Completed
15 04/11/2008 01:37:57 PM 01:47:13 Completed
16 04/11/2008 01:44:35 PM 01:25:08 Completed
17 04/11/2008 01:52:46 PM 01:14:34 Completed
18 04/11/2008 03:08:54 PM 01:05:13 Partial
19 04/11/2008 04:25:31 PM 01:30:40 Completed
20 04/11/2008 04:42:17 PM 01:57:45 Completed
21 04/11/2008 04:51:36 PM 01:04:19 Partial
22 04/11/2008 04:51:58 PM 01:22:47 Completed
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25 04/12/2008 12:39:54 PM 01:15:23 Completed
26 04/12/2008 02:30:14 PM 01:21:20 Completed
27 04/12/2008 02:50:12 PM 01:29:38 Completed
28 04/12/2008 05:00:12 PM 01:16:11 Completed
29 04/12/2008 05:36:45 PM 01:16:30 Partial
30 04/12/2008 08:45:59 PM 01:15:01 Completed
31 04/13/2008 07:05:46 AM 01:02:10 Partial
32 04/13/2008 11:36:41 AM 01:09:36 Completed
33 04/13/2008 12:05:44 PM 01:42:48 Partial
34 04/13/2008 05:09:16 PM 01:41:08 Completed
35 04/13/2008 07:27:39 PM 01:04:06 Partial
36 04/13/2008 07:33:49 PM 01:41:53 Completed
37 04/13/2008 09:05:34 PM 01:06:20 Partial
38 04/13/2008 11:50:17 PM 01:02:53 Partial
39 04/13/2008 11:58:08 PM 01:01:16 Partial
40 04/14/2008 06:25:22 AM 01:08:02 Partial
41 04/14/2008 07:24:15 AM 01:23:59 Completed
42 04/14/2008 07:30:28 AM 01:05:02 Partial
43 04/14/2008 07:42:00 AM 01:08:08 Partial
44 04/14/2008 07:45:35 AM 01:55:22 Partial
45 04/14/2008 07:53:04 AM 01:10:47 Completed
46 04/14/2008 07:53:06 AM 01:22:23 Completed
47 04/14/2008 08:01:34 AM 01:01:59 Partial
48 04/14/2008 08:15:01 AM 01:02:44 Partial
49 04/14/2008 08:15:41 AM 01:09:37 Completed
50 04/14/2008 08:25:14 AM 01:10:57 Completed
51 04/14/2008 08:25:28 AM 01:01:16 Partial
52 04/14/2008 08:32:01 AM 01:27:23 Completed
53 04/14/2008 08:43:33 AM 01:05:18 Completed
54 04/14/2008 08:51:13 AM 01:02:30 Partial
55 04/14/2008 08:52:09 AM 01:45:38 Partial
56 04/14/2008 08:54:11 AM 01:07:23 Partial
57 04/14/2008 09:00:08 AM 02:56:00 Partial
58 04/14/2008 09:02:00 AM 02:10:32 Partial
59 04/14/2008 09:04:20 AM 02:21:52 Completed
60 04/14/2008 09:09:44 AM 02:04:01 Partial
61 04/14/2008 09:15:38 AM 02:01:35 Partial
62 04/14/2008 09:24:14 AM 02:02:39 Partial
63 04/14/2008 09:50:49 AM 02:01:33 Partial
64 04/14/2008 09:55:08 AM 02:45:56 Completed
65 04/14/2008 10:00:10 AM 02:13:24 Completed
66 04/14/2008 10:02:43 AM 02:20:25 Completed
67 04/14/2008 10:18:50 AM 02:45:06 Completed
68 04/14/2008 10:28:56 AM 02:15:12 Completed
69 04/14/2008 10:31:10 AM 02:01:54 Partial
70 04/14/2008 10:32:36 AM 02:24:41 Completed
71 04/14/2008 10:36:32 AM 02:17:59 Completed
72 04/14/2008 10:58:32 AM 02:22:11 Completed
73 04/14/2008 11:05:57 AM 02:06:04 Partial
74 04/14/2008 11:09:03 AM 02:40:41 Completed
75 04/14/2008 11:19:47 AM 02:16:51 Partial
76 04/14/2008 11:19:57 AM 02:20:29 Completed
77 04/14/2008 11:22:34 AM 02:02:30 Completed
78 04/14/2008 12:23:35 PM 02:02:42 Partial
79 04/14/2008 12:36:17 PM 02:21:39 Partial
80 04/14/2008 12:44:57 PM 02:14:52 Partial
81 04/14/2008 12:46:16 PM 02:55:48 Completed
82 04/14/2008 12:50:02 PM 02:20:26 Partial
83 04/14/2008 01:12:24 PM 02:16:23 Completed
84 04/14/2008 01:44:42 PM 02:05:52 Completed
85 04/14/2008 01:50:19 PM 02:40:29 Completed
86 04/14/2008 02:07:41 PM 02:06:39 Partial
87 04/14/2008 02:10:22 PM 02:27:13 Completed
88 04/14/2008 02:45:10 PM 02:34:14 Partial
89 04/14/2008 03:11:02 PM 02:03:45 Partial
90 04/14/2008 03:16:02 PM 02:26:11 Completed
91 04/14/2008 03:16:26 PM 02:36:40 Partial
92 04/14/2008 04:41:10 PM 02:22:57 Completed
93 04/14/2008 04:43:42 PM 02:19:55 Completed
94 04/14/2008 05:09:25 PM 02:50:59 Completed
95 04/14/2008 05:44:09 PM 02:07:53 Partial
96 04/14/2008 06:38:35 PM 02:19:56 Completed
97 04/14/2008 09:51:18 PM 02:50:50 Completed
98 04/15/2008 06:04:48 AM 02:08:28 Completed
99 04/15/2008 06:51:42 AM 02:41:59 Completed
100 04/15/2008 10:25:07 AM 02:01:31 Partial
101 04/15/2008 10:49:06 AM 02:01:56 Completed
102 04/15/2008 12:46:50 PM 02:04:36 Partial
103 04/15/2008 03:32:56 PM 02:55:17 Completed
104 04/15/2008 05:19:39 PM 02:02:52 Partial
105 04/15/2008 05:54:59 PM 02:18:30 Completed
106 04/15/2008 11:48:14 PM 02:03:57 Partial
107 04/16/2008 06:37:45 AM 02:07:53 Partial
108 04/16/2008 07:22:21 AM 02:22:12 Partial
109 04/16/2008 07:32:02 AM 02:03:41 Partial
110 04/16/2008 07:42:40 AM 02:11:27 Completed
111 04/16/2008 07:47:27 AM 02:08:38 Partial
112 04/16/2008 07:56:28 AM 02:18:43 Completed
113 04/16/2008 08:14:47 AM 02:02:10 Partial
114 04/16/2008 08:18:27 AM 02:24:51 Completed
115 04/16/2008 08:19:00 AM 02:18:27 Completed
116 04/16/2008 08:52:19 AM 02:02:00 Partial
117 04/16/2008 08:56:40 AM 02:41:22 Completed
118 04/16/2008 09:37:57 AM 02:30:52 Completed
119 04/16/2008 10:06:36 AM 02:14:15 Completed
120 04/16/2008 10:19:02 AM 03:30:21 Completed
121 04/16/2008 10:36:24 AM 03:20:44 Completed
122 04/16/2008 11:57:39 AM 03:33:02 Completed
123 04/16/2008 12:53:05 PM 03:08:56 Completed
124 04/16/2008 12:56:14 PM 03:21:04 Completed
125 04/16/2008 01:08:01 PM 03:48:33 Completed
126 04/16/2008 01:21:42 PM 03:04:15 Partial
127 04/16/2008 01:27:39 PM 03:10:37 Completed
128 04/16/2008 02:14:26 PM 03:11:57 Completed
129 04/16/2008 05:16:00 PM 01:00:25 Completed
130 04/16/2008 05:29:44 PM 01:25:01 Completed
131 04/16/2008 05:44:20 PM 01:01:04 Partial
132 04/16/2008 06:12:31 PM 01:23:07 Completed
133 04/17/2008 07:00:01 AM 01:39:31 Completed
134 04/17/2008 08:44:40 AM 01:12:57 Completed
135 04/17/2008 08:57:50 AM 01:01:47 Partial
136 04/17/2008 11:55:52 AM 01:13:50 Partial
137 04/18/2008 01:25:49 PM 01:40:44 Completed
138 04/18/2008 02:01:45 PM 01:33:11 Completed
139 04/18/2008 03:47:54 PM 01:02:16 Partial
140 04/18/2008 06:55:53 PM 01:05:28 Completed
141 04/18/2008 07:08:54 PM 01:06:05 Partial
142 04/19/2008 10:29:59 AM 01:41:29 Completed
2. What are the top 3-5 business needs of your community? What key strategies did or do you use
to identify these needs?
We provide resources for students in our on-ground and online business courses (undergrad and grad). We
offer B.A.s and MBAs.
access to timly information
online access to information
Computer skills updating and training for current and prospective employees, and people re-entering the
workforce. We have not done a survey, but in our reference questions received, we noticed a need in this
area. Also, this is shown to be a need by patron help requests while they are using the computers.
article databases
company information
Nothing
Marketing, Operations Management, Finance; Analysis of course titles, syllabi, bibliography and selected
textbooks, and class assignments.
1. starting micro-businesses
2. growing small and micro businesses
3. writing business plans
4. securing funding
xx
Small business resources - business plan writing, loan finding, help managing employees - from most
frequently asked reference questions.
ccc
1. Accessing information about company holdings, SEC, locations, types (such as the information provided
through Reference USA) freely online.
2. Finding reliable information about grants for new businesses, globally.
3. Demographic information for real estate questions.

small business development info
info about how to negotiate the approval process
financial support for small business start up
We don't know.
Personal finance management
Investment
Small business
Business management
Circulation statistics.
can't answer as phrased
Writing Business Plans
Non-profit funding sources & grant writing
competitive intelligence
Industry Trends & analysis
Career Information and Growth Trend analysis
Guidance on appropriate resources for a specific task.
Access to journal articles electronically.
Comparative financial data.
Through surveys, focus groups, class case study, and ancedotal reports.
starting a small business, getting demographic data for planning sales, regulations for specific businesses.
Determined needs by patron requests at public library and surveys of patrons.

Our users need:
1. Consumer spending statistics
2. Competitive intelligence
2. Resources on marketing techniques
3. Communication handbooks
4. Leadership advice
Technical standards & intelligence, innovation ideas (new product development), metrics re: quality
processes
m
Start up info -
Business planning info
Referral to local expertise
Strategies -
- REsources - REfUSA, Gale Small Business Resource Center, etc.
- Expertise: classes, 1 on 1 consulting, website guides
1. resources for small business
2. to support a very diverse population in the region
strategies:
Jobs, laws, markets
1. How to start a business
2. How to write a business plan
3. Start-up capital
Strategy use to identify needs:

Tally sheet of customer inquires
Small business information
Local economic information
Investment climate
Print resources for small business information. Local business directories. Provide assistance in locating
local economic information and investment climate of area.
Start a new business, Expand a current business and looking for a job - working on the desk and talking to
people as well as attendence at a free class called Minding Your Business which teaches people how to use
the business resources available. Attending local Chamber of Commerce (4 different) meetings as well as
other business meetings.
1) Accounting materials and practices for college program
2) Support for MBA program
3) General industry survey and entrepreneurial resource materials
4) Training in the legal databases and legal print resources
c
We are an academic business library. Our primary needs are working with students on action-based
learning projects - usually very narrow topics of research. We will work with the students on finding the
available resources not only in our subscribed content, but also in the resources that are available for
additional purcahse. Our secondary needs are helping students find full text of articles and marketing
reports. Our third needs is where to direct students first. We have many options and student would rather
know what we would use first, rather than work with four of five resources.
blah blha
statistical and historical business data for research, directory information for job seekers and entrepreneurs
Business startup; marketing; branding and image.
These are the three areas that generate the most questions and resource needs. These needs have been
identified both by tracking the questions, requests, and book circulation from patrons, as well as by constant
networking with the business community.
investment information for individual investors
industry research for economic development groups
worked with Small Business Development Center for small business needs; investment clubs and brokers to
identify those needs; worked with economic advisor and regional economic groups to identify needs.
nil
Identify top markets by industry or building type (this is an architectural firm).
Keep current on industries and clients.
Depth info on potential and existing clients.

aaa
mmm
WW
Import - Export data, statistics, sources, rules and regulations
Constant overview of questions asked

Market research, economic statistics, competitive intelligence about competitors and peers, current
awareness.
Currently rely on user-initiated requests for information
Working on a market segmentation to identify unmet needs and approach unserved clients. Using internal
records and databases as a data source.
1. Product brand research
2. Marketing demographics
3. Company information
4. Federal tax research
5. Industry information
To identify the business needs of the students, I keep track of what they're asking for. We don't have a
sophisticated method of accomplishing this, but the projects assigned by professors seem to stand out.
Everyone comes in seeking the same type of information around the same time. I know at what point in the
semester to expect certain types of questions.
Insurance forms, statistics, and market research reports are the three biggest needs. We conduct surveys
and focus groups.
Information on prices, importers, market trends
Marketing research
industry information
company information
market data
Learned this over past 3 years by teaching bi classes and working with faculty and students. When I couldn't
help students with resources we had, I realized what types we needed to get.
x
Preparation of employees in biotechnology and nursing.
-Startup assistance. This is by far the most common type of question we get. Their actual queries range
from "How do I start a business in this state?" to "How do I write a marketing plan/write a business plan/find
ratios for my business plan" etc.
-Marketing research. The question: "I am in FastTrac, and I need help with my research." They are really
looking for information on their competitors as well as their potential customers, and they come to us
because I speak at FastTrac classes about marketing research.
-They also need a clearinghouse for business assistance resources. There are a lot of government &
nonprofit goups who help businesses for no or low cost & we can serve as a referral point so patrons can
find a way into that community of resources.
My predecessor as business librarian decided to focus on helping would-be entrepreneurs since the
question comes up a lot and our business collection is large enough to have enough sources to help them
out. Since I took on the position, I ask people either in person or by surveys and program evaluations what
kind of help they want from the library.
Company/industry information
Marketing information (demographics, market segmentation, market share, advertising)
Very limited - really only one or two classes do library research in this area
Small business start-up
HR topics
Stock prices
Finance and investment
Market Intelligence
Technical Information
Intellectual Property
These are the most common requests:
Information about opening a new business
How to get funding (grants) for new businesses
How to write business plans

The top needs of our business community are: 1. Starting your own business, 2. Marketing information, 3.
Competitive Intelligence, 4. Funding.
We have many partnerships with business organizations throughout our region. Through these partnerships
we get to meet local business people and hear about their needs. We also keep a log of business reference
questions we receive. This helps us when it comes to writing grants but it also enables us to see what kind
of questions we are getting.
Market research - determining market size, share, strategy, etc.
Industry research
Company research, particularly corporate filings and financials
Stock Market information - historical stock prices, indexes, beta, risk ratings
ggg
I am a business librarian in an acadeic library. ost ofmy concern is addressing what students need for their
assignments. Recently what was needed most has been company info, industry info, demographics, and
advertising information.
small business needs, job hunting needs, investing information (based on questions received at the
reference desk)
- marketing data
- business journal articles
- business planning information
- speak with professors

- see types of questions asked at reference desk
- examine syllabi, course outlines, etc.
nnn
g
n
1. Starting a business - From community survey and needs analysis
2. Demographic research - From community survey and needs analysis
3. Investments - From community survey and needs analysis
Building regs
Top business books
Company Histories
Industry Analysis and Ratios
Marketing analysis
I obtained the syllabi from the department faculty.

Industry surveys
Demographic information
These are top requests of graduate and undergraduate students in our College of Business
1. course resources
a. interviewed faculty members for their top priorities in resource material
b. used core title lists for creating basic collection
2. adequate electronic database supplementi to the print collection

a. researched potential databases
b. worked with faculty to know which kinds of material was most useful
1. Career Resources
2. Financial Literacy
3. Communication Skills
1. Business students needing assistance finding business related resources for Management, Marketing,
Finance, Supply Chain, Accounting, and Economics course assignments
2. Personal contacts with professors the college of business, reference desk transaction logs, and library
instruction requests
Student and faculty surveys. Curriculum reviews.
Small business development : financials, marketings, competitive intelligence.
Historic stock quotes
Access to investment resources in print and online
Information on starting a small business
Information on fundraising for not for profit organzations
Information on investing
The first two of these in particular we are asked for constantly. This is based on requests we get and
responses to our newsletters.
direrct marketing
legal forms
funding
Microsoft Office training
used to identify - reference questions and community networking
Market research
Help with writing a business plan
Identifying funding sources
Help for entreprenuers

international business-to-business marketing (including trade data);
US consumer marketing;
retailers and the retailing industry;
general US and international industry research;
researching strategies of public companies.
I am not sure
n/a
1. Mailing list development--use ReferenceUSA
2. Company information for job seekers--S&P NetAdvantage, Morningstar Investment Research Center,
ReferenceUSA, Illinois Manufacturers Directory, Illinois Services Directory, EbscoHost Business Source,
Proquest
3. Industry information--S&P Industry Surveys, Morningstar Investment Research Center
fdth
1) "Real world" business information -- not "academic versions" -- interviews with Deans and faculty as to
their needs.
2)Market Research reports on a variety of industries, companies, products - via in-class presentations and
interactions with teaching faculty.
3) Data sets -- in talking with faculty they need large datasets to explore and find the unique undiscovered
that will form the core of their research and publication -- to quote a faculty member "bring me the haystack
and I will discover the needle", while librarian say "Tell me the needle and I will buy you the correct
haystack"
4) Detailed 'local" information -- we partner with local entrepreneurs on their business plans and feasibility
studies -- real local (city, county, etc.) is needed.
Student instruction
Resources for company and industry research
Financial/Accounting databases
Instruction in use of databases
Selection of business resources
Ready reference
getiing word out to customers
Industry research
have in the collection and actively collect COST EFFECTIVE industry overview and background material.
Request and receive from business faculty a list of the industry areas students will be researching.
Embedded in web-ct course LMS software so I can view student databases of project assignments. Scan
professional literature (web, social, paper) for latest addtions to vendor offerings for industry research. Join
and be active in local chambers of commerce--know my local area constituencies industry profile.
Create and maintaing industry web and course/assignment specific websites, media site tutorials,captivate
tutorials.
company research--purchase COST EFFECTIVE access to private and public business directories. teach
students how to scan for local news since that is our specialty.
access to statistical data--

As librarian I must be knowledgeable about any and all government statistics, and only where necessary
purchase data. Knowledgeable about students assignments so I can direct student to proper stats.
--Assistance in learning about our business resources generally
--Assistance in obtaining financial data (large datasets)
--industry information
These needs are identified by the users themselves, i.e. by their questions.
How to write a business plan
How to find funding
How to market a business
Selected appropriate books and electronic resources, and hosted free public programs with guest speakers
on related topics.
1
small business resources (business plans, technology, etc.)
patent information
financing
The library is a member of our area chamber of commerce - information gathered from that source.
company information, market research reports for product, industry information, consumer demographics
for products or services--these are the most frequently requested types of information at the reference desk,
email, and chat
Starting a small business
Learning about a business plan
Researching information on particular businesses
All of the above are identified by completing a reference interview, listening to the patron and helping
research information
Business Plans for small business start-ups
Business Courses at local colleges/universities - student support
Investment resources
(Groups & individuals contacted the library for resources)

Finding information about companies from an accounting perspective
How to start a new company--needing marketing and legal information
Finding business and management philosophies in particular companies
The top 3 needs of our business community are starting a business, obtaining funding and loans, and
marketing information.
We have many strategies for identifying these needs. Of course, we read business periodicals and
websites to see what's being discussing, but the best way we have to identify the needs of our business
community is to talk to them. We are very active in several business organizations throughout our region.
This enables us to find out about the business climate and needs of our area.
market research
company industry financials
suppliers
media usage and rates
scholarly business articles
trade business publications
Small Business information
financial/invesment information
demographics for reports
Being on the desk 20-30 hrs per week.

1. Small businesses need access to microloans
2. Economic development leaders need to understand the economic impact of microbusinesses
3. Our region is undergoing major transitions that are affecting our business community: agrarian to
technology, need for workers with higher education levels, loss of jobs from big businesses
I am actively involved in a variety of business organizations and work with small start-ups and new
technology needs of the community.
Company information
Industry information
Market research
Reliable information of all types to support business plans and decisions
We found these needs by analyzing our question log and speaking with faculty and graduate students.
Global information inall aspects of business - industry, company, investment, finance (including accounting)
and marketing.
THe major need is that the infornation be electronic.
Check classes and projects assigned.

We have a global entrepreneurial center so I collect everything that may be useful.
Talk to professors and PhD studabout research needs.
Article requests
journal routing
interlibrary loan
Analysts reports, company histories, financial statements & ratios, industry classification, industry profiles,
industry ratios, market analysis. key strategies: Academic course descriptions, outlines, syllabi and
assignments; info from trade associations & organizations.
Information for upstart businesses, Location questions. Utilize Reference USA database.
market research
statistics and demographics
business plan assistance
current resources about starting, growing, managing in buisiness
Introductory materials on technical subjects written for a business user audience, i.e., technical subjects for
business analysts
Business information designed for technical users
Materials that provide hybrid info - business needs that will be solved by technology
human resources
Our community is worldwide and consequently defies definition for "top needs."
If I had to pick one important to all it is Economic globablization.
1. Market Intelligence data
2. Competitors data
3. Trend
4.Analysts Report
-- Specialized data
-- More e-access to data and information (articles, etc.)
-- In-depth, in-person consultations to discuss their particular research needs
We are in constant contact with our community. We talk to them daily, help them with their research daily,
and watch for trends.
Company info
Industry info
Marketing research data
We are a technical college, and these are the top needs of our business & marketing classes.
within an academic setting, the needs are tied to students and faculty:
resources for faculty research

resources for student research
instructional opportunities to share how to use the above resources
Alerts on competitors
New stories
**Organization of content
**More full-text resources
**License negotiation
We conducted an "information resources audit"

employment, small business and personal finance.
Public library - it's what they ask for.

market research info; historical financial data; full text journal articles
constant conversations with users; keeping up with trends;
Unsure. I have only been living in the area for about 6 weeks and there seem to be more technology needs
than business
Business Needs from our faculty, students, alumni and the business community:
- company data
- industry data
- global business information
Our strategies:
- to help them learn how to do as much themselves as they can
- we focus on finding answers to their specific questions as our faculty and students work directly with
outside businesses so accurate and fast information is critical
- we have research guides to help people self start research
- we have an active instruction program tied to
We will conduct a needs analysis this year. Undergraduate, graduate and faculty needs differ an dwe should
be approaching the issue that way.
Financial information about companies, marketing strategies, demographic information
A single access point on the libraries website dedicated to business research and services,
Access to electronic business sources,
Instruction in business research methods.
Interactions with students and faculty lead me to assess these as the most important needs for the business
school at this time.
Data sets (historical data...)
Access to online journals
Consumer behavior data
Industry information supporting marketing classes
Macroeconomics data
Strategies: tracking subjects of reference questions, input from business faculty.

Company, industry, and country information
Macroeconomic information
Politics, regulatroy, corporate governance
Key strategies: Investment company. Different investing mandates for different groups--self-explanatory.
Survey for preferred sources.
Librarians proactively identify hot topics and investment trends by attending research meetings and reading
investment news and literature, research and reports.
Demographic and statistical information
Networking opportunities for small business owners
Market research and industry analysis
Identification is based on types of questions asked at the reference desk and particular assignments made
in the College of Business.
Industry research, market reports, job search.
I'm not sure how to answer the second part of the question.
undergraduate researchers need company information, industry information, market research, and more for
a variety of topics.
Company profiles and financials. Course requirement
International business and country markets. Course information.
Business articles for research papers
1. Starting/ managing a small business
2. Marketing data, especially for making business plans
3. Helping jobseekers, especially re: training
Identify these needs anecdotally, via patron contact at Reference Desk

Starting a Business
Finding contact Information
Finding certain kind of business
s
Identification of businesses.
General about starting and running a small business.
Legal aspects and how to set up a small business in our area.
Industry statistics for business plans.

Information about corporations;
theorical studies about management subjects and cases;
Journal articles;
sector and market studies;
economic data;
not sure at this point
Job opportunities for graduates; market share data; industry forecasts
As a large urban public central library, located in the downtown core:
1. job hunting: even before the recession, this was a pretty clear need in our urban communities.
2. small business start-up: statistics show that many small businesses are started each year in our state.
Needs: Access to top electronic resources, instruction and guidance navigating resources, space for
collaboration and study
Surveys and anecdotal information

Curriculum support (sources for student to complete assignments and research papers)
research guidance
faculty research support (publication)
faculty teaching support
main strategy is to seek and welcome input from students and faculty about their library needs
1. 24/7 remote access to
undergraduate business degree programs, MBA graduate program, business needs of university
administration
How to start a business
How to know if there is a demand for product/service
Where to find funding to start/grow business
Business start up info
Company details
info/advice on financial investments
We have an extensive program for start ups to help them with business plans and market research, to
referrals to business assistance (including inhouse SCORE counselors) . We run a business plan
competition to help people learn about resources and win money.
Company detail info is readily available in print and on line and we provide this info. via tel. ref
Financial information is available is available through print newsletters that are very poppular.
We teach some classes in how to get information on all these topics.
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3. How are you currently filling the business needs of your community?
We do not cater to the needs of the outside community--only to our students. To do this we work with the
business faculty to identify the areas within the collection that are weak, and we keep up with the newest
publications, letting faculty members tell us which new (and old) resources we should acquire.
no defined plan
We have contacted the Chamber of Commerce and let the members know what types of books we have,
and are asking them for feedback on what types of things we can do for them.
Reference USA
By selecting lectronic and print resources that cover the subject areas.
Small Business librarian, small business resource center, resources, databases. Also, networking and
outreach events. Help writing business plans and navigating funding resources
xx
Refer to main library Business Center (small collection of books and resources from Economic Development
Center), refer to SBDC.
cccc
Updating our resources and referrals to libraries when applicable.
Not very well. We hosted a Chamber of Commerce breakfast here last spring. It was the first time many of
owners of the businessed had been in our library
We provide information on federal, state, local laws, ideal corporate policies, business strategy and history.
We also provide access to Reference USA.
Purchased updated books & online databases.
top resources used include: Business Source Premier [Ebsco]
Lexis Nexis Academic [for company info and news]
added Compustat [cd version is being used for IS
S&P products in print
Developing a specific location for print business, legal, fundraising, and career reference resources.
Tentatively called "Business Central," it will be a one-stop location, staffed by library & business
professionals who can provide point-of-service help either one-on-one, or in small groups.
As many ways as possible. We provide a custom toolbar so users can get to us from where ever they are.
We take questions in person, email, IM, and phone.
Providing a "small business sourcebook" created by library staff, plus other free brochures (many from the
state); providing business-related databases for free and considering & choosing new databases and book
titles. Inviting and allowing nonprofit organizations to use our meeting room to present information of use to
businesses (e.g. licensing classes for day care providers).
With reference works (hardcopy) and subscription to Ebsco Business Source database.
Current awareness info. on competitor & industry technical, easy access to engineering standards, literature
on Six Sigma/ continuous improvement, etc.
pc
see above
Books, databases, web searches
With print and online resources and referrals to other resources/organizations
By providing access to resources and assistance with information needs. Community users can access our
electronic resources with no charge (in house use only) and have can pay for a community borrower's library
card. I also provide help when asked and will even meet with community patrons with specific business
needs.
Resource center, free classes, one on one assistance, in depth research done for them, circulating and
Reference collection of materials as well as electronic databases and over 100 free business websites
under two tabs called Webpicks - Business and Finance & Jobs and Employment.
We serve a university population. We provide not only print and online resources, but we offer library
instruction sessions specifically tailored to business classes and their electronic and print resources
c
Yes - I believe that we are meeting the needs of the Business School.
blah blah
consultations, guides, faqs, email and phone reference
Our library is very responsive to the needs of our business community. As Business Reference Librarian I
attend local business owners' meetings as well as many chamber and multi-chamber events. I solicit input
from the business and entrepreneurial patrons and select resources accordingly. We have some very useful
subscription databases for this niche. I offer workshops in the best use of these databases as well as
demonstrating our other resources. The library provides room for certain business meetings, including
chamber meetings.
1. Formed a partnership with local SBA Small Business Development Center to offer business research
classes to their clients, and individual research resources for startups. Developed a business and nonprofit
center website with a blog, new books, featured databases, featured websites and online access to quick
and extensive guides.
2. Offer online and print access to Value Line and Morningstar; basic S&P resources; offer classes to
investment clubs and new investors.
3. Work with Economic Development group to provide extensive industry, competition and customer
research for primary businesses identified by the City as competitive industries.
nil
We do research by request;
We stay aware of current news and forward relevant items to the right people;
We pull together interesting or relevant material and send out periodic e-mails or (in the works) blog posts;
Purchase/borrow books, magazines, reports, etc.
aaa
n
WW
Knowledge and use of existing governemnt resources, from USDA and other agencies, such as Department
of Commerce
This requires current awareness, understanding and oversight of products and services of NASS, ERS,
APHIS, USDA agencies. National Trade Data Bank, GLOBUS, Stat-USA are also frequently used. The
USA.gov www site, as well as science.gov are also frquently used for difficult or obscure materials and
references
We try to be as responsive as possible, offering professional search services, electronic current awareness,
document acquisition, and traditional library services
I have detailed guides for each of my subject areas. I email faculty groups whenever each one is updated, to
remind them that they're there and to encourage student use. I refer students to them on a daily basis.
I provide library instruction for various subject areas, especially beginning business students. Faculty can
request instruction tailored to their class needs.
I encourage faculty and students to contact me through telephone, email, appointment, and instant
messaging.
Primarily on-site access and in response to email
Operate an under-used information centre
Using existing library staff
on site office hours
individualized research assistance to faculty and students - by email or in person
extensive involvement with literature reviews, ill requests, and documents delivery
library instruction classes
extensive involvement with two professors' library sessions - both include multiple visits
quick turn around time on research requests
have just begun transferring web business guides to a business blog
participate in some professor's web ct
x
Expanding the program and concomitant library resources in biotechnology.
Continuing to support the nursing program by working closely with the faculty.
-Startup assistance: We continually shape the collection to meet this need by weeding what doesn't help
them and instead purchasing things that do provide the information they need. We increasingly provide our
resources online to make it easier for busy people to use library resources. We also have programs
focused on small business topics on a regular basis. SCORE counselors also meet with patrons in the
library twice a month to provide them the actual advice we as librarians can't quite give.
-Market Research: This need is basically created by me speaking at FastTrac. It overlaps with startup
assistance in my view. Aside from offering one on one research consultation appointments (which we
advertise on our website & make it available to anyone who asks) I also have arranged to hold "study hall"
sessions for FastTrac students while their class is in session. FastTrac students are really eager for as
much information as they can wring out of the library, so the are a good group to serve.
-Clearinghouse for resource organization info: We are part of a local Business Resource Network, which
includes organizations like SCORE, Small Business Development Center, Women's Business Center, local
sources of gap financing, etc. By building good relations with these groups, we can better serve as a
clearinghouse. The library has brochures to describe the organizations and also hosts a Small Business
Resource Fair annually to provide a place for patrons to meet the organizations. (The Fair also provides
workshops, SCORE counseling, and networking opportunities.)
Provide several databases, in-depth reference service, library instruction, extensive handouts/Web sites
ABI, Factiva, some Reference books
Programming, especially for the small business community
Circulating and reference books
Business guides -- some with narrative or explanation, others with Web sites only
Reference -- in person, phone, email
We have a Information Center staffed by 2 FTE, one librarian and one library aide. We also have a Strategic
Intelligence staffed by 2 FTE, one Competitor Intelligence professional and one Statistics and Planning
person. We all work together to provide information and intelligence to our colleagues.
We have items in our collection that answer many basic questions. We have a guide to opening a business
in Maryland, a community information directory, and some good business databases. One of our branches
in the county does have a business-specific collection.
We fill the needs of the business community in many ways. Our library houses a 5,000+ square foot
business center which includes many business sources including books, periodicals, and databases. It is
often staffed by a library with a specialization in business. Business people can also make appointments to
meet with a business library. The center includes meeting rooms which are used by the local Chamber of
Commerce and the Small Business Development Center to meet with clients. (The Chamber also holds its
monthly lunch meetings in our library.)
As I stated above we also have partnerships with business organizations throughout our region. We attend
many networking events in order to meet business people in the area.
We also have a networking group in the library called the Library Business Connection. Breakfast meetings
take place five times a year and include breakfast, networking time, and a guest speaker. It is a very
popular program for us.
We have an active liaison program that collaborates with each division to ascertain educational directions.
We provide in-class instruction for specific topics, and we invite students to the library for additional training
outside class time. We have developed extensive subject guides available via our website. We negotiate
competitive pricing for databases such as Bloomberg, Capital IQ, IBISworld, WRDS, Simmons, Scarboro,
etc. and integrate training on these resources into our classroom instruction.
ggg
Addressing needs based on what has been needed in the past; talking to both student and instructors to
make sure they have everything they need.
We provide business-related resources at all locations, with an emphasis on meeting the needs of
entrepreneurs and job seekers.
- provide classes
- provide online handouts and subject guides
- collect print and electronic sources
g
n
A business librarian is on staff and located at the headquarters library that contains a business center.
Classes on business start-up are given periodically. The business librarian also consults with library
customers on an individual basis on assisting with their start-up or business requests. The library also
subscribes to a number of business databases.
Our business library has enlarged by joining a cooperative that offers business books online to download for
free.
Subject guides, bibliographic instruction, and individual research appointments.
Offering database workshops
Researching current databases and considering replacements for those resources that don't offer sufficient
material for #2 above.
Our business program is new. This makes it diffiuclt to answer this question at this time.
Subscrition databases (Business Source Premier, Mergent Online, LexisNexis, etc.), free internet resources
(Yahoo! Finance, Google Finance, FreeEDGAR, Census.gov, etc.), 1 to 1 assitance (f2f, chat, email,
phone), class session instruction. Also worked up a webpage of resources of on-campus users of the
College of Busness SBDC
Print and on-line resources
One part time business librarian and an assistant. Teach research to local SBDC classs 2-3 times annually.
Offer small bus class and one on one reserach consultations. Develop and weed business library collection.
We have a business librarian who works closesly with this clientelle. We have a special Business
Reference Section and currently have two business newsletters, one for Non-Profits and one for all alther
businesses that are very popular.
Our business librarian works closely with the Chamber and other business organizations through outreach.
We also provide business programs at the library.
Being visible in the community promoting our online and print resources and free computer (Microsoft
Office) classes.
Newsletters
Pathfinders
Free programs
Electronic Databases
Computer classes
Many subscription databases (we spend little on print business referecne anymore); full text access to
academic journals and trade journals; lots of instruction and research consultations
with the materials that we have in the collection
n/a
srt
Community -- in priority order:
1) Faculty research -- with difficulty. There is never enough money to just have the data around "just in
case"
2) Faculty teaching - better... meets most of their basic course support needs VERY well.
3) MBAs - VERY well for course support. Career info is beginning to be delivered and bought but its never
detailed enough -- they want "headhunters" to give them a job upon graduation.
4) Undergraduate - in meeting 1-4, they are met very well. Some additional detailed mafket research could
be needed.
Two librarians serve as liaisons to the College of Business Administration.
Class instruction
Reference service (in person, e-mail, phone)
online tutorials
guides and handouts
subject web pages
subject blogs
using circulars to passs around information
My community is academic, but if you mean the local business community, then I am available and will
answer as needed questions. As an active member of the chamber of commerce I let the local business
community know that there is a NEW college library in the area, and that they have limited access to it.
Keep in touch with other public and academic business librarians so they know that we can refer to each
other, which we do on an occasional basis.
Though a Senior Experience (consulting project business seniors undertake with specific local companies
and organizations) the library is integrated into the course and fully supports the research needs of over 95
project/business a year.
Reference assistance - in person; via email; via research consultations; subject guides; video tutorials; in-
class instruction; in-library instruction; online business FAQ
Currently looking for new business librarian.
print and electronic resources
subscription to business databases for academic library users that includes licensing for public access
Currently we have a Small Business Information Center with a business librarian who completes one on one
interviews with patrons. A reference librarian helps with research. However, the business librarian is retiring
in May so we are in transition right now.
We subscribe to electronic databases that are used heavily by the business community.
We purchase print resources.
We speak before Chambers & Rotaries promoting our resources.

Use State sources
purchasing books and dvds
purchasing business databases
We fill the needs of our business community in many ways. We provide resources for them in our business
center and in some cases we are able to do the research for them. We also invite our partners (Small
Business Development Center, local Chamber of Commmerce, etc) to use our space to meet with
businesses.
a full compliment of databases
workshops, print resources, training staff, personally attending business workshops and conferences.
I work directly with over 150 clients/year seeking help with small businesses, many for repeating
consultations and information during the various stages of development.
Databases
Individual librarian consultations
Fairly well but there is never enough money to buy everything I feel would be useful.
-marketing push to department heads to show them we exist
-daily newscan of topical articles on mainstream websites
-providing excellent service
By providing research assistance, access to current, relevant business related information resources and
services, developing and maintaining research guides, and maintaining memberships in professional
business associations.
providing access to print and online resources. Wireless internet
I hope so
striving to have a current and relevant collection, print and digital
Providing business info designed from technical users and technology project managers from several book
vendors, devising guides that incorporate reports from information technology advisory services.
We provide multilingual responses to reference in person in the Science, Technology & Business Reading
Room at The Library of Congress. We also provide multilingual responses via virtual reference, telephone,
and a few letters.
We produce bibliographies and subject guides which are on the Web.
We produce handouts and training in the reading room.
We have a Business Research Orientation course once a month.
We use wikis, blogs, etc. as resources. LC does not allow any outside the firewall.
Have subscribed to relevant databases which help in handling user queries through our helpdesk. In addition
journals we subscribe adds as the source of in formation.
-- With an excellent website that has 24/7 access to deep content.
-- Online guides.
-- Team/individual consultations.
-- Purchasing resources to fill our community's research needs.
-- Class-based instruction as well as open workshops.
Subject-specific librarian, classes, online databases, some print journals
web resources
onsite, in-person, IM, email reference services
podcasts
tailored instruction sessions
Online services such as Dialog, Factiva, Market Research.com, and organizations that are related to our
business.
Consulting.
Business plan competition (PowerUP) with cash prizes funded privately,
Experimenting with individual reference support for jobseekers
Multitudinous programs
teaching users how to use and evaluate resources; alerting users as to what is avaialble;
Continuing education, certification, and various degrees - AA AS and the like
We offer a lot of individualized instruction and our reward for good work is more work yet with consistent
staff levels, you can't always keep doing more. So while we are doing a good job, we have to be better. We
do have a for-fee (cost recovery) research service we offer the business community but we downplay it and
don't really try to sell it much because we don't have extra staff to support it for many labor hours. Our job
one has to remain the academic community first as a priority.
We provide as many resources electronically as we can; we have reference support 9 am - 10 pm M-F and
1 - 5 Sat, 1-10 pm Sun. The library is open 24-5 plus weekend hours. We deliver business information
literacy instruction to classes on demand. We offer electronic and physical course reserves. We have one of
the most efficient ILL programs in the ARL. We will purchase any book requested without question if it is
under $150. We have an excellent collection of business best sellers on audio, and will add 10 iPods for
checkout shortly. We develop and deliver class guides and subject guides in marketing, management,
accounting, finance, information systems, economics, entrepreneurship and more.
we provide resources and research assistance
I have been evaluating our electronic business database subscriptions to more adequately reflect the needs
of our students and researchers. I am also creating a business "portal" on the library's website that will be a
single point of access for all business-related questions. I have offered instruction in business research
methods, but still need to convince faculty of the importance of information literacy skills.
We have approx. 150 online databases, with access to around 9000 full text journals. We have Bloomberg,
Datastream, Choices III, and other sources for the historical data.
Providing databases
Teaching classes
Continuous outreach to faculty
Online help guides and tutorials
we're not.
Librarians:
Proactively identify hot topics and investment trends; select relevant reports and documents proactively
distribute literature guide interactive (check box selection and submission) email forms.
Provide scheduled company, industry, and country information packages according to securities analysts
research reporting requirements and scheduling.
Fullfil ad hoc requests for automated alerts, macroeconomic qualitative and quantitative information,
industry, company and country information, complex top requests, filtered news.
Current awareness through distribution of interactive weekly global news from selected sources. Articles and
snippets provided, check boxes, submit and articles delivered to desktop within 24 hours.
Subscribing to multiple databases, conducting classroom and individualized business research instruction,
providing presentations to groups of small business owners via SBA
We have a variety of databases that we
in person, through the Biz Wiki, through IM and Meebo, through personal consultations, and through
instruction
Electronic databases and print directories
1. SCORE counseling
2. Buy lots of resume/interview titles
3. Maintain Information & Referral service (broadly speaking, including personal, cultural, educational, civic
organizations) so we know our community and so we can refer patrons to local, appropriate services.
Books and databases
s
Our Business Workgroup gives a monthly presentation at the local SCORE workshop.
Subscribe to many business databases.
Supply booklists to small business counseling agencies - SBA, SCORE, SBDC.

We buy journal, boook, database for data and articles. About sector and market studies, in Italy is very
difficult to buy them because the very high cost
Providing resources mainly.
Just starting outreach campaign to make users aware of our materials.
primarily by investing > $ 1 million in electronic information resources
1. job hunting: We partner with 2 job counseling organizations (nonprofit) who are here weekly to do either
individual counseling or run workshops. We try to create relationships with other job-related organizations,
such as the state job agency. We maintain a list of web links related to job hunting. Our IT people do basic
and free workshops geared to helping people (generally who don't own computers) become more computer
literate and thus more employable.
2. small business start-up: Again we partner with outside organizations whose representatives come in and
do free counseling: SCORE (retired executives), the City's economic development agency, and LegalCorp
(volunteer lawyers). They also do workshops, as do our staff out in the community - usually to neighborhood
business organizations.
We have a business library with extensive business databases, an up-to-the-minute website, librarians
providing instruction in and out of class, space to do work, research support for faculty and PhD students
Providing access to business databases and other resources
Creating class specific business resource guides
ABI/Inform
Hoovers
1000 print titles
3000 eBook titles
Suggest they contact Score, sbdc or sba
We work closely with business assistnce providers in the community, providing bibliographic insturction to
students in their entrepreneur classes. We also run a business plan competition that relies on the expertise
of community organizations to teach classes at the library and judge the plans. It is a great way to bring the
community together and let new businesses know what is available. We also host the Chamber of
Commerce New Member meetings.
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4. What groundbreaking or innovative services do you offer your clientele? If you provide a service
that demonstrates excellence or is very successful, can you describe it?
Other than interacting with faculty to keep our collection up-to-date and to grow it in the weaker areas,
nothing.
research consultations
NOthing
Our Small Business Resource Center won a Chamber of Commerce Award and has been featured in
several publications including the Micro-Enterprise Journal.
n/a
ccc
The IPL is unique in that it offers a real reference service (email-based at this time) while providing an
educational and experiential training ground for LIS students in many institutions (U.S., Canada, Germany.
(Our question-answering service works to provide high quality, freely available information whenever
possible.)
System wide business workshop/programs.
Toolbar mentioned above and Web 2.0 functions on our website.
We are currently working to create such an innovative service.
External engineering standards and technical papers at the desktop with capability to link within our internal
documents/databases/online catalog, to save engineers time & increase awareness, access
l
1 to 1 consulting; Email newsleeter
these 2 strategies seem to be working fine.

Web site resource guide to U.S. Economic, Industrial and Financial Information all in one place online.
Virtual Business International Resources online guide as well.
Free classes teaching how to use the materials, speaker for anyone that asks, panel for military personnel
separating from the military and looking at options, business meetings, weekly column in the local
newspaper, the Gazette - Business Edge on new materials or resources available (includes book reviews),
BLOG - Terry's takes on Business.
We have an embedded librarian program with the schools' signature MAP program. For each group of 4-6
students (mostly MBA, but soon all cohorts), we have a librarian assigned to that group to help with
information needs.
blah
I believe our active networking within the business community (not only I, but also the library Director and
some of our managers) has been a positive and beneficial service. We participate in community activities
sponsored by the chamber and local merchants as well.
1. Industry, competition and customer research provided for potential small but prime businesses. This
effort is a partnership with the local Economic Development department for the city. I take on 12 clients a
year, conduct extensive research and provide a final report.
2. The Business and Nonprofit Center website focuses on important websites, and databases.
3. Working with local nonprofits to grow audiences and donors through workshops, one-on-one consulting,
grantwriting and business plans.
Besides the by-request research we do, the most frequently appreciated service is our letting people know
what's out there in the wider world that relates to their business, whether it's via periodic e-mail, forwarded
info, photocopy of magazine article (not always available online), video clip - whatever format or source.
x
bnk
Our most successful service is custom searching. This is done either on a project basis for an extensive
question, or ad hoc for what might be described as "ready reference." In either case, there is a lot of value
added to the search in the form of editing and formatting. The results usually come with a cover memo
telling what was sought, where, and a summary of the results. The patrons love getting exactly what they
want delivered to their desktop.
We recently set up a business blog on our library website.
I have meebo instant messaging boxes on each of my subject guides that are going over very well with the
students.
I've only been here six months, so I'm setting up new things, but most haven't been up long enough to judge
the ultimate value. I feel that meeting the students on their level via current technologies is having a positive
impact. They react well to electronic sources of information, instant messaging, and blogging.
lllllll
None at present
none to report
since 2005, have worked with marketing professor to improve library instruction by having me come to class
4 times each semester when students begin research for 2 assigments. This involves demos, workshops,
and individualized assistance with plenty of hands-on. We use Survey Monkey to assess classes and
students' progress.
Planning workshops and one-to-one sessions to improve business retention of students having academic
difficulty next fall.
x
The most successful thing we do in terms of numbers of people has to be the Small Business Resource
Fair. It is a day long event held at the library once a year. We have workshops throughout the day on topics
for small business people such as marketing, using the Net to find business research, accounting tips, etc.
SCORE offers counseling during the event, and we also have an Exhibit Hall for part of the day so that
attendees can meet and talk with people like SCORE, the Women's Business Center, and government
procurement departments about what help and advice they offer. We market this event with our calendar of
events, but we also try to get on local TV news programs and in the newspaper and business journal to get
as many people in as possible. We had about 140 people come this year & response was overwhelmingly
positive.
VIBES: Virtual International Business & Economic Sources--Award-winning Web portal
We have a 30 minute tour of our small business resources. There are three, Marketing, Competition,
Industry Trends, each has a handout and we cover print and online sources related to that topic. Often there
are only 1-3 people so we cover whatever they want to know.
It is no longer "ground breaking", but as early as 1998 we were scanning blogs for competitor intelligence.
By scanning industry and academic blogs we can get a fairly good picture of how our instruments are
performing in specific settings, opinions our customers are sharing regarding our quality, precision and
service. It also gives us an idea of the effectiveness of our new branding program.
Given that we were the first public library on Long Island to take the business community so seriously, I
would say that our business center itself is groundbreaking and innovative.
We are also innovative in that grants and various outside funding enables us to help businesses outside of
our library district.
For the past seven years we have planned, executed and hosted the Women's Expo. The goal of the Expo
is to provide a venue for women entrepreneurs on Long Island to market their products, serving as a vehicle
to promote economic development as well as networking among women entrepreneurs and women in the
business and not-for-profit world. . Last year was our largest Expo to-date, with 74 exhibitors participating
and more than 2,000 attending. Each year the audience grows for what has become a very popular Fall
event.
This year we will be holding our first Strictly Business Trade Show. In partnership with our local chamber
and the organization of chambers in our town. We hope that it will eventually be as successful as the
Women's Expo.
I offer satellite reference twice a week in the business school. I spend four hours in an atrium of the
business school where I am availale to both students and faculty. I developed a librarian's page in
Blackboard for two advertising classes.
We don't provide any services beyond the typical services provided by any library.
Research Refreshers were popular with College of Business faculty. I team-taught with 3 other librarians,
including one government reference librarian and one engineering & science librarian.
(This was 3 years ago)

n/a
Personal bibliographic instruction
One on one research consultations average one hour free to public library users.
Not groundbreaking or innovative, but I provide curriculum-integrated research instruction for the 4
departments in the business school, as well as a serve as a teaching partner for a research-intensive
international marketing class required of all marketing majors.
none I would characterize as "groundbreaking" -- we are still building a collections to meet basic needs and
a relationship when they would indicate a need that could be groundbreaking.
We are very good as "assessment" - satisfaction survey are done. We have a Palm-based software that
allows us to collect detailed information about the reference interaction.
LibGuides have been popular. Trying more onsite reference (at business school--not just at library).
We have a business blog, reference chat service, and online tutorials, though I don't know if those services
are still considered to be "innovative" anymore.
mail order
The Senior Experience for business students. The business librarian is embedded in the course. Students
are required first to do a preliminary industry and company research prior to their consulting project with 95
separate businesses or organizations a year. To support this project the business librarians has electronic
video lecture and tutorials for research business information specific to their projects. Students then use the
collection and librarian for research specific to the consulting project.
One on one help with business plan or marketing using electronic resources.
meebo chat
mobile librarianship at the business school
Partnering with SCORE patrons can show business plan to person who knows about asking for help with
finances from banks. Also partnering with other business oriented institutions..Chamber of Commerce,
Small Business Administration, Cecil College and Susquehanna Work Force
We provide an online newsletter that highlights new resources.
We take appointments with individuals to assist them in their search needs.

The fact that we have a 5,000 square foot business center in a public library in our area is pretty innovative.
For the past seven years we have organized and hosted the Women's Expo. The goal of the Expo is to
provide a venue for women entrepreneurs on Long Island to market their products, serving as a vehicle to
promote economic development as well as networking among women entrepreneurs and women in the
business and not-for-profit world. The Womens Expo is a showcase and a marketplace for Long Island
women entrepreneurs: artisans, importers, designers and distributors of products such as jewelry, clothing,
fine art, pottery and wood/metal/leather/glassware, childrens items, culturally diverse crafts, fiber art,
specialty food items, gift baskets, household accessories, paper products and more. Last year was our
largest Expo to-date, with more than 70 exhibitors participating and 2,000 attending. Each year the audience
grows for what has become a very popular Fall event.
This May we will be hosting our first Business Trade Show. Once again we partnered with local
organizations (the local Chamber and the Coalition of Chambers for our town) to get the greatest reach for
this event.
We have a fairly unique small business information center that focuses on working intensively with business
clients. Clients with business needs are referred by various banks, business organizations, library workers
and other previous clients. We are partners with SCORE and are members of the Cecil County Business
Resource Partners, which includes the SBDC, local college, public school system, work force center,
chambers of commerce and the office of economic development.
We spend several hours listening to our clients needs, researching their need, and then providing printed
information, personal guidance and referrals to other local professionals. We help them with the whole
startup process, including working on a business plan, understanding competitive issues, locating a
space/office/store, marketing, and finding financial resources. New businesses when established are
written up in "Success Stories" that appear on our website and are posted with local newspapers.
We are really not doing anything groundbreaking or innovative
One on one (or small group) consulting. This is very time consuming but follows the model that will be used
in the real world.
For MBAs I will do research for them - again following the industry model.
Subscriptions to many premier business databases, faculty research assistance and document delivery,
individual and group information literacy training, interactive research guides.
digital library
blog
surveymonkey.com feedback form
custom research
library services
publications
"Author cafes" where authors of technical books are webinar speakers have been well received.
Info Alerts on various domains to keep our associates updated
Alert of analysts report which is well appreciated
Hmm.. nothing groundbreaking, and we don't have enough staff and the "biz librarian" wears a lot of hats..
Still, we get the job done as well as we can.. providing excellent customer service is our hallmark.
There is no inovative services that we offer, but we provide some analysis with our search results, we also
put together company information packages that are of use to our sales people.
See #3. Business plan competition requires preregistration, attendance at 3-4 classes taught by experts
(plan overview, finance, market research and presentation). Plans are judged by non-library staff. In its 5th
year; several small businesses have started partly as a result of the library's work.
Employment demonstration project includes collection development, programs, and training of librarians
(usually young ones) to work with patrons and refer them to local job-training and placement non-profits.
have been offering laptops for checkout for 8 years; lots of collaborative space like small group study
rooms; online chat with Meebo; teach a for credit cours to undergrad busness students
To help our clientele be more informed and help themselves more, we focus on education and also creating
pathfinders. In the past we might have done the research for the business community and alumni, but now
we often sell them a pathfinder that we create just for their topic - so they do the research - it saves us time,
gives them value and helps us assist more people.
We visit clients and offer instruction and workshops
We have moved our subject guides to wiki format so that students can search the business guides my
keyword, rather than having to drill down to the appropriate guide. I'm also working on a blog for the
business school that will detail new business resources and services.
MyMEL toolbar (works in IE or Firefox) provides search tools, and access to many of our online resoruces.
It is always emmbedded in the users browser, so we are always present.
AskMEL meebo widget emmbedded on all our pages (currently monitoring MSN, AOL, Yahoo, &
GoogleTalk)
blogs for all courses we visit, to help reorganize the many resoruces and focus what they users will need for
that specific class and/or project.
We tend to be behind the curve! Our most recent innovation was IM reference; we use Meebo. Online
tutorials, created with Macromedia Captivate, are seeing some use. Working with our IT people we created
a library toolbar. Within our instructional program, we have recently been using more visual elements to
present concepts, with some success.
I like we have a subject guide on creativity -nope I was wrong.
Proactively distribute interactive request forms (duplicated online) on hot themes and global news. Clients
select articles and reports of interest, which are delivered electronically via email to their desktop.
Don't know how innovative it is, but the one-on-one and small group research assistance sessions seem to
be the most helpful to students. I also provide a regular "current awareness-type" service via email to the
faculty.
screencasts and tutorials, blog, wiki, meebo , IM
The Biz Wiki continues to be very well used

Consultation on team projects for MBAs .
I wish I could claim groundbreaking services, but I can't.
N/A
Nothing terribly groundbreaking.
We give a bi-monthly class titled "Marketing Research for Your Small Business".
We haven't any services that I could consider "innovative". We are trying to create a rich web site and to
develope a "business information literacy" program for all our student, undergraduate, graduate and
professional
we have a "podcast" for each subject area with an introduction by the subject librarian and basic information
on research. Serves to introduce (market) library staff to subject specific clients.
Most popular and successful service to faculty is our "FIRST" Program that pairs a faculty member with a
"personal" librarian. Rather than the faculty struggling with researching in the library - they just contact their
"personal" librarian who arranges to obtain what is needed regardless of where it is located - in the library or
not.
The PowerUP business Plan competition. An annual contest for startups to come to classes, use our
resources, submit a plan and potentially win $15,000. Funded by Citi Foundation this contest has been a
great way to promote the library's services and get new users. The majority of winners are in business now
and continue to support the library
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96 04/14/2008 06:38:35 PM 02:19:56 Completed
97 04/14/2008 09:51:18 PM 02:50:50 Completed
98 04/15/2008 06:04:48 AM 02:08:28 Completed
99 04/15/2008 06:51:42 AM 02:41:59 Completed
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112 04/16/2008 07:56:28 AM 02:18:43 Completed
113 04/16/2008 08:14:47 AM 02:02:10 Partial
114 04/16/2008 08:18:27 AM 02:24:51 Completed
115 04/16/2008 08:19:00 AM 02:18:27 Completed
116 04/16/2008 08:52:19 AM 02:02:00 Partial
117 04/16/2008 08:56:40 AM 02:41:22 Completed
118 04/16/2008 09:37:57 AM 02:30:52 Completed
119 04/16/2008 10:06:36 AM 02:14:15 Completed
120 04/16/2008 10:19:02 AM 03:30:21 Completed
121 04/16/2008 10:36:24 AM 03:20:44 Completed
122 04/16/2008 11:57:39 AM 03:33:02 Completed
123 04/16/2008 12:53:05 PM 03:08:56 Completed
124 04/16/2008 12:56:14 PM 03:21:04 Completed
125 04/16/2008 01:08:01 PM 03:48:33 Completed
126 04/16/2008 01:21:42 PM 03:04:15 Partial
127 04/16/2008 01:27:39 PM 03:10:37 Completed
128 04/16/2008 02:14:26 PM 03:11:57 Completed
129 04/16/2008 05:16:00 PM 01:00:25 Completed
130 04/16/2008 05:29:44 PM 01:25:01 Completed
131 04/16/2008 05:44:20 PM 01:01:04 Partial
132 04/16/2008 06:12:31 PM 01:23:07 Completed
133 04/17/2008 07:00:01 AM 01:39:31 Completed
134 04/17/2008 08:44:40 AM 01:12:57 Completed
135 04/17/2008 08:57:50 AM 01:01:47 Partial
136 04/17/2008 11:55:52 AM 01:13:50 Partial
137 04/18/2008 01:25:49 PM 01:40:44 Completed
138 04/18/2008 02:01:45 PM 01:33:11 Completed
139 04/18/2008 03:47:54 PM 01:02:16 Partial
140 04/18/2008 06:55:53 PM 01:05:28 Completed
141 04/18/2008 07:08:54 PM 01:06:05 Partial
142 04/19/2008 10:29:59 AM 01:41:29 Completed
Most Widely Used
abi inform
Reference USA
ABI/Inform
Reference USA
ccc
na/
EBSCOhost
business source premier [ebsco]
ReferenceUSA
ABI/INFORM
IHS Specs & Standards
l
RefUSA
Gale's
Reference USA
Reference USA
ABI/Inform
Factiva
a
factiva
Reference USA (directory)
Price It!
Hoovers
x
Thomson/Dialog
instat
Lexis Nexis
ABI Informa/Business Source Premier
Reference USA
DIALOG
ABI/INFORM
ABI Inform
Business Source Premier (Business Searching
Interface)
ABI Inform Global
RefUSA
Reference USA
Reference USA
Factiva
ReferenceUSA
Reference USA
Reference USA
ABI/INIFORM
reference usa
Reference USA
Factiva
D&B Marketplace
Datamonitor
ABI inform
Harris Selectory
Factiva
ABI Inform
ABI Inform
BCRC
Nexis.com
Bloomberg
Business & Company Resources
Reference USA
ReferenceUSA
AIDA (Italian financial reports)
Canadian Business and Current Affairs Database
Hoovers
Reference USA
Second
ABI/Inform
mergent
Business and Co
cccc
ReferenceUSA
Academic search premier
Credo Reference
SAE Digital Library
l
EBSCOHost Biz Databases
EBSCO
Value Line Research Center
Industry Market Research
All in One Search - Ebsco (includes Business Source, Health Source, Newspaper Source and
Regional Wire News)
Lexis-Nexis Legal
ABI/INFORM
b
capital iq
Reference USA
Nexis
x
Dun & Bradstreet (credit core products)
LexisNexis Academic
sec
Factiva
IBIS World
Lexis Nexis
ReferenceUSA
STN
Demographics Now
Net Advantage
ABI Inform
LexisNexis Academic
Business Source Premier (std EBSCO interface)
Inspire Business databases and links (Indiana)
DemographicsNow
ReferenceUSA: US business and international businesses segments
Lexis-Nexis
LexisNexis Academic Company Dossier
Factiva
DemographicsNow
Business and Company Resource Center with Prompt
Standard & Poors Net Advantage
Demographics Now
morningstar
Business and Company Resource
CCH
Osiris
RMA
Forrester
RefUSA (accessed through public library)
Hoovers
Dialog
Reference USA
Factiva
ABI Inform
ABI Inform/Global
ABI/Inform
Factiva
Lexis-Nexis
Hoover's
Business source Premier
Library-created Information & Referral database
Datastream
Vault
Hoovers
Third
Lexis-Nexis
business source elite
Gale Business Resource Center
cc
Econlit [ebsco]
Demographics Now
Factiva
NEXIS News
l
Small Business Resource Ctr - Gale
S&P
S & P Net Advantage
OSIRIS
InfoTrac OneFile (Gale)
Hoover's
c
investext
Gale Virtual Reference ebooks for Business and Finance
x
Dun & Bradstreet Hoovers
MediaMark
insure
Proquest
Value Line
ABI Inform - Global
Business Newsbank
Nexis
ABI INform
Hoover's
Business and Industry
RDS Suite (Bus&Ind, TableBase, etc)
Mergent Online
General Business File ASAP
Morningstar
Foundation Directory
IBIS
Market Insight
Lexis Nexis
Business Monitor Online
investext
Business Plans Handbook
Morningstar Online
Wall street Journal
Hoovers
Euromonitor GMID
Annual Statement Studies
EBSCO
IDC
Gale Powersearch (Corp ResourceNet, etc.)
Mintel
D&B
Mergent
Mintel
Mergent Online
ValueLine Investment Survey
Choices III
LexisNexis Academic
FactSet
ABI/Inform
Mintel
EIU suite of databases
Associations Unlimited
ABI Inform
Marketline
Mergent
ABI / Inform
Fourth
Sport Business Research Network
international financial statistics
Mergent
ccc
ValueLine
Lexis Nexis
Knovel engineering e-books
l
Business & Company Resource Center - Gale
Factiva
Morningstar Investment Research
Business and Company Profiles ASAP
General BusinessFile International
d
frost & sullivan
Morningstar
x
STN/PROMT and ABI Inform
Mergent Online
abi
Euromonitor
Mergent Online
Wall Street Journal
Mergent
SciFinder
Real Quest
Morningstar
ReferenceUSA
Mergent
ABi/Inform
Business & company Resource Center
Morningstar
Euromonitor
Mintel
Inside Prospects (local business directory)
mergents
Hoover's Online
S & P Net Advantage
www.census.gov (particularly economic census)
Mergent
IBISWorld (US and Global)
Mergent Online
Marketresearch.com
One Source
Plunketts
MarketResearch.com
Investext
Tablebase
IBISWorld
Reference USA
Hoover's Online
BSP
Financial Accounting Research System (FARS) via RIA Checkpoint
Thomson One Analytics
ReferenceUSA
IBISWorld
Mintel
Il sole 24 ore online (Italian financial newspaper)
Factiva
ABI Inform Reserach
Fifth
RIA Checkpoint/Hoover's
lexis nexis
Value Line Survey
Compustat Research Insight [networked cd rom]
Mergent Online
Motor Industry Research Association VAIC database
l
Demographics Now - Gaile
Lexus/Nexus
Choices III (cd rom)
Colorado Secretary of State Business Center
ValueLine
OneSource
ebbb
vault
S & P NetAdvantage
x
Thomson/10KWizard
proquest
EIU
Research Insight
Stat usa
OSIRIS
Cole Directory
Morningstar
Lexis-Nexis
EconLit (not yet EconLit with Full Text -- but soon, soon!)
Hoover's
Valueline
Morningstar
ABI
Mergent Online
Thomson Research
Stat-USA
Morningstar
ibis world
D & B Million Dollar Database
Cole Directory
ValueLine Research Center
Gale virtual reference library
EIU
MarketLine
IBISWorld
Factiva
ABI Inform
ABI/Inform
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S&P NetAdvantage?
Factiva
Accounting Research Manager
Bloomberg
Standard & Poors NetAdvantage
EIU
S&P NetAdvantage ties w/ MergentOnline
Market Insight
Capital IQ
ProQuest National Newspapers
Italgiur (Italian law)
Thomson ONE
Mergent
1 04/11/2008 10:32:27 AM 00:13:48 Completed
2 04/11/2008 10:33:06 AM 00:13:55 Partial
3 04/11/2008 10:40:17 AM 02:04:33 Completed
4 04/11/2008 11:03:42 AM 02:11:20 Completed
5 04/11/2008 11:08:16 AM 02:13:59 Completed
6 04/11/2008 11:20:20 AM 02:16:25 Completed
7 04/11/2008 11:42:18 AM 02:07:53 Completed
8 04/11/2008 12:05:15 PM 02:01:31 Partial
9 04/11/2008 12:14:38 PM 02:09:13 Completed
10 04/11/2008 12:18:34 PM 02:01:38 Partial
11 04/11/2008 12:23:33 PM 02:35:50 Completed
12 04/11/2008 12:30:41 PM 02:02:24 Partial
13 04/11/2008 12:55:55 PM 02:02:31 Partial
14 04/11/2008 01:09:06 PM 01:19:48 Completed
15 04/11/2008 01:37:57 PM 01:47:13 Completed
16 04/11/2008 01:44:35 PM 01:25:08 Completed
17 04/11/2008 01:52:46 PM 01:14:34 Completed
18 04/11/2008 03:08:54 PM 01:05:13 Partial
19 04/11/2008 04:25:31 PM 01:30:40 Completed
20 04/11/2008 04:42:17 PM 01:57:45 Completed
21 04/11/2008 04:51:36 PM 01:04:19 Partial
22 04/11/2008 04:51:58 PM 01:22:47 Completed
23 04/11/2008 05:30:14 PM 01:22:14 Completed
24 04/11/2008 05:34:15 PM 01:22:46 Partial
25 04/12/2008 12:39:54 PM 01:15:23 Completed
26 04/12/2008 02:30:14 PM 01:21:20 Completed
27 04/12/2008 02:50:12 PM 01:29:38 Completed
28 04/12/2008 05:00:12 PM 01:16:11 Completed
29 04/12/2008 05:36:45 PM 01:16:30 Partial
30 04/12/2008 08:45:59 PM 01:15:01 Completed
31 04/13/2008 07:05:46 AM 01:02:10 Partial
32 04/13/2008 11:36:41 AM 01:09:36 Completed
33 04/13/2008 12:05:44 PM 01:42:48 Partial
34 04/13/2008 05:09:16 PM 01:41:08 Completed
35 04/13/2008 07:27:39 PM 01:04:06 Partial
36 04/13/2008 07:33:49 PM 01:41:53 Completed
37 04/13/2008 09:05:34 PM 01:06:20 Partial
38 04/13/2008 11:50:17 PM 01:02:53 Partial
39 04/13/2008 11:58:08 PM 01:01:16 Partial
40 04/14/2008 06:25:22 AM 01:08:02 Partial
41 04/14/2008 07:24:15 AM 01:23:59 Completed
42 04/14/2008 07:30:28 AM 01:05:02 Partial
43 04/14/2008 07:42:00 AM 01:08:08 Partial
44 04/14/2008 07:45:35 AM 01:55:22 Partial
45 04/14/2008 07:53:04 AM 01:10:47 Completed
46 04/14/2008 07:53:06 AM 01:22:23 Completed
47 04/14/2008 08:01:34 AM 01:01:59 Partial
48 04/14/2008 08:15:01 AM 01:02:44 Partial
49 04/14/2008 08:15:41 AM 01:09:37 Completed
50 04/14/2008 08:25:14 AM 01:10:57 Completed
51 04/14/2008 08:25:28 AM 01:01:16 Partial
52 04/14/2008 08:32:01 AM 01:27:23 Completed
53 04/14/2008 08:43:33 AM 01:05:18 Completed
54 04/14/2008 08:51:13 AM 01:02:30 Partial
55 04/14/2008 08:52:09 AM 01:45:38 Partial
56 04/14/2008 08:54:11 AM 01:07:23 Partial
57 04/14/2008 09:00:08 AM 02:56:00 Partial
58 04/14/2008 09:02:00 AM 02:10:32 Partial
59 04/14/2008 09:04:20 AM 02:21:52 Completed
60 04/14/2008 09:09:44 AM 02:04:01 Partial
61 04/14/2008 09:15:38 AM 02:01:35 Partial
62 04/14/2008 09:24:14 AM 02:02:39 Partial
63 04/14/2008 09:50:49 AM 02:01:33 Partial
64 04/14/2008 09:55:08 AM 02:45:56 Completed
65 04/14/2008 10:00:10 AM 02:13:24 Completed
66 04/14/2008 10:02:43 AM 02:20:25 Completed
67 04/14/2008 10:18:50 AM 02:45:06 Completed
68 04/14/2008 10:28:56 AM 02:15:12 Completed
69 04/14/2008 10:31:10 AM 02:01:54 Partial
70 04/14/2008 10:32:36 AM 02:24:41 Completed
71 04/14/2008 10:36:32 AM 02:17:59 Completed
72 04/14/2008 10:58:32 AM 02:22:11 Completed
73 04/14/2008 11:05:57 AM 02:06:04 Partial
74 04/14/2008 11:09:03 AM 02:40:41 Completed
75 04/14/2008 11:19:47 AM 02:16:51 Partial
76 04/14/2008 11:19:57 AM 02:20:29 Completed
77 04/14/2008 11:22:34 AM 02:02:30 Completed
78 04/14/2008 12:23:35 PM 02:02:42 Partial
79 04/14/2008 12:36:17 PM 02:21:39 Partial
80 04/14/2008 12:44:57 PM 02:14:52 Partial
81 04/14/2008 12:46:16 PM 02:55:48 Completed
82 04/14/2008 12:50:02 PM 02:20:26 Partial
83 04/14/2008 01:12:24 PM 02:16:23 Completed
84 04/14/2008 01:44:42 PM 02:05:52 Completed
85 04/14/2008 01:50:19 PM 02:40:29 Completed
86 04/14/2008 02:07:41 PM 02:06:39 Partial
87 04/14/2008 02:10:22 PM 02:27:13 Completed
88 04/14/2008 02:45:10 PM 02:34:14 Partial
89 04/14/2008 03:11:02 PM 02:03:45 Partial
90 04/14/2008 03:16:02 PM 02:26:11 Completed
91 04/14/2008 03:16:26 PM 02:36:40 Partial
92 04/14/2008 04:41:10 PM 02:22:57 Completed
93 04/14/2008 04:43:42 PM 02:19:55 Completed
94 04/14/2008 05:09:25 PM 02:50:59 Completed
95 04/14/2008 05:44:09 PM 02:07:53 Partial
96 04/14/2008 06:38:35 PM 02:19:56 Completed
97 04/14/2008 09:51:18 PM 02:50:50 Completed
98 04/15/2008 06:04:48 AM 02:08:28 Completed
99 04/15/2008 06:51:42 AM 02:41:59 Completed
100 04/15/2008 10:25:07 AM 02:01:31 Partial
101 04/15/2008 10:49:06 AM 02:01:56 Completed
102 04/15/2008 12:46:50 PM 02:04:36 Partial
103 04/15/2008 03:32:56 PM 02:55:17 Completed
104 04/15/2008 05:19:39 PM 02:02:52 Partial
105 04/15/2008 05:54:59 PM 02:18:30 Completed
106 04/15/2008 11:48:14 PM 02:03:57 Partial
107 04/16/2008 06:37:45 AM 02:07:53 Partial
108 04/16/2008 07:22:21 AM 02:22:12 Partial
109 04/16/2008 07:32:02 AM 02:03:41 Partial
110 04/16/2008 07:42:40 AM 02:11:27 Completed
111 04/16/2008 07:47:27 AM 02:08:38 Partial
112 04/16/2008 07:56:28 AM 02:18:43 Completed
113 04/16/2008 08:14:47 AM 02:02:10 Partial
114 04/16/2008 08:18:27 AM 02:24:51 Completed
115 04/16/2008 08:19:00 AM 02:18:27 Completed
116 04/16/2008 08:52:19 AM 02:02:00 Partial
117 04/16/2008 08:56:40 AM 02:41:22 Completed
118 04/16/2008 09:37:57 AM 02:30:52 Completed
119 04/16/2008 10:06:36 AM 02:14:15 Completed
120 04/16/2008 10:19:02 AM 03:30:21 Completed
121 04/16/2008 10:36:24 AM 03:20:44 Completed
122 04/16/2008 11:57:39 AM 03:33:02 Completed
123 04/16/2008 12:53:05 PM 03:08:56 Completed
124 04/16/2008 12:56:14 PM 03:21:04 Completed
125 04/16/2008 01:08:01 PM 03:48:33 Completed
126 04/16/2008 01:21:42 PM 03:04:15 Partial
127 04/16/2008 01:27:39 PM 03:10:37 Completed
128 04/16/2008 02:14:26 PM 03:11:57 Completed
129 04/16/2008 05:16:00 PM 01:00:25 Completed
130 04/16/2008 05:29:44 PM 01:25:01 Completed
131 04/16/2008 05:44:20 PM 01:01:04 Partial
132 04/16/2008 06:12:31 PM 01:23:07 Completed
133 04/17/2008 07:00:01 AM 01:39:31 Completed
134 04/17/2008 08:44:40 AM 01:12:57 Completed
135 04/17/2008 08:57:50 AM 01:01:47 Partial
136 04/17/2008 11:55:52 AM 01:13:50 Partial
137 04/18/2008 01:25:49 PM 01:40:44 Completed
138 04/18/2008 02:01:45 PM 01:33:11 Completed
139 04/18/2008 03:47:54 PM 01:02:16 Partial
140 04/18/2008 06:55:53 PM 01:05:28 Completed
141 04/18/2008 07:08:54 PM 01:06:05 Partial
142 04/19/2008 10:29:59 AM 01:41:29 Completed
6. What are the top 10 resources (print, online, paid, free, etc.) you would recommend for a business
collection serving your type of clientele?
Well...obviously, BSP and ABI/Inform databases are essential...for the others, I would ask subject-area
specialists (librarians and faculty).
For our needs I would reccomend Learning Express Library for skills updating and assessment.
the 5 above plus, Census data, Reference usa, StatUSA, NBER workjing papers
Reference USA
LexusNexis
Value Line
Morning Star
Infortrack newspapers
MasterFile magazines
Forms on File
Vocational & Career Collection
Same plus:
Hoovers,
1. Databases
2. Reference Books
3. Business Magazines
Local resources such as the classes offered by the SBDC.
ccc
Reference USA
--there are many good resources (print and otherwise) that focus upon legal issues, management, taxes,
marketing, funding. These are better relayed by those who are experts in the field.
Books
Magazines
Online databases
Web sites
Local business organizations
Business Source, Academic Search
S&P Industry Surveys, Stock Reports
International Financial Yearbook
usa.gov [as gateway to agencies, etc.]
All of the above, plus Dun & Bradstreet Reports, ValueLine, MorningStar, Thomas Register, any local
business resources like Small Business Development Associations, Chambers of Commerce directories,
local business magazines.
Valueline
Mergent Manuals
ABI/INFORM
1. American Health: Demographics and Spending of Health Care Consumers
2. Household Spending: Who Spends How Much on What
Our Corporate Library actually has more of the true business collection;
We use NEXIS News database which includes some fulltext business resources - that works for us
because it also has some technical journal articles included;
WSJ (online & print), HBR (print & online), Sloan Mgmt Review, Business Week, Quality Digest, Research
Technology Mgmt (print & online),IIE Solutions, Transport Topics(online & print), Automotive News (online &
print) are examples of some journals most requested by our managers, etc.
Implementing Six Sigma is a very popular print book.
Anything on Toyota manufacturing and product development techniquest is hot.

lll;
The above databases, Encyc of Associations, Small Business Sourcebook
1. Gale's/Thomson business resource center (online, paid)
2. EBSCO business complete (online, paid)
3. S&P Industry Survey (online, paid)
4. Value Line (online or print, paid)
5. Morningstar (online or print, paid)
6. Yahoo finance (free)
7. doing business in xxx country
8. Newspaper packet including NY Times and Wall Street Journal (online or print, paid)
Reference USA
Value Line
S & P
Wall Street Journal
BigCharts.com
New York Times
Washington Post
U.S. Department of Commerce web site
Online:Our web site resource guides.
Print: International Directory of Company Histories, Almanac of Business and Industrial Ratios, Lifestyle
Market Analyst, SRDS, Advertising Red Books, Mergent Bond Record, Country Commerce Guides,
Euromonitor Publications, Market Share Reporter, S&P Industry Surveys
Electronic: Business Source Premier, Morningstar Investment Research, Mergent Online, Industry Market
Research, Choices III, S&P Netadvantage, Mintel
Reference USA, Business Plans Handbook, (State) Colorado Business Resource Guide, All in One,
InfoTrac Onefile, Business and Company Profiles ASAP, SIC/NAICS Manual, Annual Statement Studies,
S&P Industry Surveys and Dun and Bradstreet's Key Business Ratios and Industry Norms.
1) Lexis-Nexis Academic
2) Dun & Bradstreet
3)Blacwell's dictionaries (various)
4)General businessfile international
5)Standard & Poor's Industry surveys
6)ABI/Inform
7)ValueLine
8) EconLit
9) MRI/MediaMark Reporter
10) Emerald Full text
Factiva
ABI/INFORM
Thomson One
Mergent Online
Marketline Business Informatiom Center
IBISWorld
Business Source Complete (EBSCO)
Guidestar
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statistical abstract, the above databases, S&P Industry Surveys,
United States Economic and general census; (free online)
EDGAR Security & Exchange Commission; (free online)
Gale Virtual Reference Library ebooks, which includes (but not limited to) the multi-volume Business Plans
Handbook and various business and marketing encyclopedias
Manufacturer's and Service Directories at least for the local state as well as some nearby states; (print)
A custom search Directory such as Reference USA or something very similar; (subscription database)
Company Histories-multi-volume set (print)
Books with Zip Code and state demographics (print)
Business and Company Resource Center (or similar subscription database): This is not the ideal, but more
powerful business subscription databases tend to be too expensive for the average public library)
S& P NetAdvantage (subscription database)
Thomas Register of American Manufacturers (print)
List depends on particular library--some items are available online (subscription purchase) as well as in print
Reference USA; Business Source Premier; direct access to BizToolKit; direct access to SBA Business
Planner; Value Line online; Morningstar online; Value Line print; direct access to Guidestar; an easily-
navigated website for business information.
In no particular order:
Hoovers
Nexis
Avery Index to Architectural Periodicals
Tradeline (for lab, s&t, higher ed projects)
Metropolis magazine
Harvard Business Review
Business Week
Gary Price's Resource Shelf
Design Intelligence (print and online)
Architectural Record (print and online)
x
kll
As above (Q5) plus D&B MarketPlace, Marketresearch.com/PROFOUND and Marketresearch.com,
Lexis/Nexis Nexis business searching.
1. Business Source Complete
2. LexisNexis Academic
3. CCH Tax Research Network
4. Standard Federal Tax Reporter
5. Market Share Reporter
6. SRDS Lifestyle Market Analyst
7. STAT-USA
8. Sources for financial ratios (Troy, D&B, RMA)
9. Business Statistics of the United States
10. Business Rankings Annual
1. first
2. second
3. third
Factiva, Lexis Nexis, various importers directories
Something for business articles, global/national/regional coverage -- ABI, Regional Business News,
indexxes to local/state papers with business coverage
Something for industry research -- such as MarketLine, but whatever suits your clientele
Something for company research- Hoovers, Mergent Online, etc
Suitable specialized directories or links to them -- ThomasNet, Advertising Red Books, Minority Business
directories, etc.
Business Source Premier - including enhance business interface
Lexis Nexis
ABI Inform
Emerald
Stat USA
IBIS World
Mergent
Wall Street Journal
Table Base
ISI emerging Markets
x
Reference USA, Small Business Resource Center (Gale), Business Plans Handbook, RMA Annual
Statement Studies, www.census.gov/naics, www.fedstats.gov, National Trade & Professional Associations
of the United States (Columbia Books), Plunketts, Small Business Startup Kit (nolo press), Strauss'
Handbook of Business Information.
S & P Industry Surveys
Market Share Reporter
Industrial ratio services (Troy, RMA, D & B)
OSIRIS
Investext Plus
Advertising Red Book: Advertisers
S&P Industry Surveys
Business and Company Resource Center -- online database and print Market Share Reporter and Business
Rankings Annual
Best Customers
American Marketplace (New Strategist press)
census.gov
ReferenceUSA
BusinessNewsbank
BusinessSource Elite
The Top Resource would be the intranet site of the Library/Info Center which gives clientele access to the
following:
1. Subscription contracts for print and electronic access to all pertinent technical and trade journals.
2. OCLC membership/Business library consortium
3. A sitewide contract for commercial online information such as Dialog, Factiva, Nexis, STN, etc.
4. Site agreements for electronic access to marketing reports, broker reports, industry outlooks, economic
indicators, government documents, etc.
5. Alerts/Clipping service on specific interests.
6. Patent and Trademark, Due diligence searching.
7. Association and Societies publications such as statistical charts and tables, forecasts.
8. eReference books such as chemical dictionaries, industry yearbooks.
9. Competent instruction on using the services.
10. A librarian or information professional willing to stay current on all possibilities of information delivery
such as FaceBook and Twitter.
Off the top of my head I would say:
D&B Million Dollar Directory, Demographics Now, Research Alert, Entrepreneur magazine, New York
Times, Wall Street Journal, Long Island Business News (or your local business newspaper), US Census,
NAICS and/or SIC directory websites, USA.gov
Business Source Complete, Net Advantage, Mintel, Red Books, SRDS, business directory (Millin Dollar
directory, Research USA, etc.), WRDS (with all the data), Factiva
Business directories (incl. directories that include very small companies); guides and resources for
developing a business plan; guides to starting a business; resume, cover letter, and job interview books;
word processing software; investing guides and investment ratings; business periodicals; tax preparation
guides; books on leadership; business statistics
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Gale's Business Plans Handbook (print)
Easidemographics.com (free - online with registration)
ABI Inform (online)
Business Source Premier (online)
Value Line
Entrepreneur (periodical)
Home Business (periodical)
Census.gov (free)
Wall St. Journal
Black Enterprise (periodical)
Hoover
Hoovers or Mergents
S& P NetAdvantage
Morningstar
Value Line
Media Mark Reporter
Wall Street Journal
Above databases (5)
Industry Surveys
Datamonitor or other surveys
Demographics USA
Accounting Index
Plunkett's Industry Almanacs
STAT-USA
referenceforbusiness.com
Business ratios books
EconLit
cannot answer at this time as we are still too new in this field
the 5 databases above, plus hoovers, Yahoo! and/or Google Finance, Economic Census & Census.gov,
Reference USA, and possible IBIS World
the 5 from #5 plus:
Mintel Reports
Morningstar
ProQuest Snapshot
Predicast's PROMPT
RefUSA (looking into their Lifestyles module)
Morningstar
Valueline ( hope to have online access for users in 2009)
Mergent products
Lifestyle market analyst
Various other database we cannot afford - Claritas, Arcview...
Reference USA, Inspire (Indiana group purchace of various databases general, academic, business, etc),
link to Chamber of Commerce site which offers information on how to start and financially manage a small
business, employement links, directory for grants, legal forms, directory of associations, bibliographies on
small business, careers and non-profit material avaliable.
xxx
Osiris or Mergent
IBIS
Morningstar
ReferenceUSA: US business and international businesses
Mintel
Euromonitor
SimplyMap
Comtrade
DemographicsNow
Lexis-Nexis
Net-Advantage
Valueline
Wall Street Journal
ReferenceUSA
Factiva; Business Source Complete; ABI/Global; Business & Company Resource Center; S&P Net
Advantage; Mergent Online; S&P Million Dollar Directory on the Web; Mintel; Marketresearch.com;
IBISworld
Business databases, including financial
Instruction on research and citation
Database for sales prospecting
Access to online Wall Street Journal
LibGuides
Access to trade periodicals
Datastream
Mergent
Compustat, CRSP
Thomson One Banker
NetAdvantage
Lexis Nexis
Factiva
MRIPlus
yahoo
google
excite
zoom
Business source premier
Standard and Poor's industry survey
ABI Inform
Stat -USA
www.census.gov
Business Plans index
Entrepreneur press publications
Harvard Business review
Business week
Encyclopedia of American Industries
Lexis/Nexis Academic
KCSourceLink
ReferenceUSA
DemographicsNow
ValueLine
Sorkins
Million Dollar Directory
KS & MO business, manufacturing directories
Thomas Register
1
investext
standand and poor industry surveys
ibis world
abi inform
global market information database
mergents
research insight
proquest newstand
1. Business Pro program which takes you through each step for writing a business plan
2. North American Industrial Classification Code online
3. Reference USA online
4. Small Business Administration On the Web
5. Small Business Sourcebook
6. Encyclopedia of Small Business
7. How to Set up your own Small Business
8. SCORE(Service Corps of Retired Executives)online
9. U.S. Small Business Association Forms online
In addition to the 5 databases, I would recommend the following print sources:
1. Brands & Their Companies

2. Ward's Business Directory of U.S. Private & Public Companies
3. Value Line Investment Survey
4. Mergent Manuals
5. Advertising Red Books
Household Spending
Community Sourcebook of ZIP Code Demographics
Best Customers
Arizona Industrial Directory
Western Blue Chip Economic Forecast
Mergent Industrial
Mergent Industry Review
Encyclopedia of Business Sources
Entrepreneur Magazine
local Business newspaper
US Census/American Factfinder
SIC or NAICS directory websites (http://www.census.gov/epcd/www/naics.html or
http://www.osha.gov/pls/imis/sicsearch.html)
Demographics Now (online) or Demographics USA (print)
Research Alert
Wall Street Journal
New York Times
www.usa.gov/Business/Business_Gateway.shtml
S&P NEt Advantage
Morningstar
Value Line in print

Small Business Administration website
NAICS
Census website
Same as above plus various web sites, business ratio sources,
The databases mentioned above
Factiva, Compustat, CRSP, Datastream, GMID, Mintel, NetAdvantage,
Economist Intelligence Unit (Country, Finance, Commerce & Global Outlook), Thomson One Banker,
Business Source Premier.
Accounting Research Manager, Annual Statement Studies, Business and Company Resource Center,
Business Source Premier, Commerce Clearing House Internet Tax Research, Mergent Online, Million
Dollar Database, Morningstar, RIA Checkpoint, Standard and Poor's Net Advantage, ValueLine Research
Center.
D&B Marketplace
RMA
Gale Virtual Reference LIbrary/Small Business REsource Center
Small Business Profiles
Gale's Business PLan Handbook series
Internet
Users want to see a variety of opinions from IT advisory services so providing access to full reports from
services such as Gartner, Forrester, and Burton groups are recommended.
Gartner, Celent, Tower, Nilson, FT, Mckinsey, Forrester, IDC, NASSCOM, Hoovers
The four resources from Question 5, plus local business newspapers/magazines, New Strategist
publications (some found in Safari Ebooks)
p
Databases containg company information and news.
Thomson business (investext)
Profound (Market research.com)
Profound
Knvoel electronic books
Ingram electronic books
D&B
Selectory
Water Science and technology
Tappi Journal
BusinessWeek
Wow.
Financial and investment directories and periodicals, esp. investment related. The databases listed above.
Practical small business circulating collection. Specialized product directories. Government information.
census.gov; Business Source database; Mergent; S&P netadvantage; Mintel; marketresearch.com; Factiva;
Lexis/nexis; D&B directory; Investext;
US Statistical Abstract
SRDS sources
Industry and trade directories and reports
Favorite Online sources: www.searchthetail.com; clickZ, dmoz, any rss feeds, The Pew Center
See #5 for first five plus government web sites like the census, Bureau of Labor Statistics, FedStats (as one
resource), market research as in marketresearch.com, an accounting database such as ARM or Comperio,
Datastream or Bloomberg, and an international resource like GMID.
See question 5, plus Morningstar, S&P, Mergent
ABI/Inform
Euromonitor's GMID
MarketResearch.com
MarketLine (Datamonitor)
Factiva
Lifestyle Market Analyst by SRDS
Encyclopedia of Business Information Resources
Hoover's Online
S&P NetAdvantage
see above, plus
Marketresearch.com Academic
Marketline Business Information Center
Mergent Online
EIU Country Data
ThomsonOne (when it works correctly!)
ABI/Inform
LexisNexis Academic
Economic Census
FARS
NetAdvantage
at least one marketing database -- Euromonitor, Mintel, etc.
ValueLine
Encyclopedia of American Industries (online)
Business Plans Handbook (online)
We haven't surveyed the needs of our community to be able to accurately answer.
Economist
WSJ
Morningstar
Barron's
Businessweek
Fortune
Forbes
Institute for International Finance
IMF
OECD
Daily newspapers
The 5/6 databases listed above PLUS Euromonitor's Global Marketing Information Database (GMID),
Encyclopedia of Knowledge Management, internet access to the U.S. Census, World Development
Indicators (for economics/international business), a Dialog account to access Thomson Financial
the five above, plus Mergent Online, Reference USA, GMID, Plunketts, and Value Line
Census.gov all Business and Dept. of Commerce sites and Statistical Abstract online.
Global markets Inernational Database.
Datastream
Market insight
Captial IQ private company information
Edgar
1. broad selection of training/exam books (or electronic access)
2. broad selection of career, continuing education, internship guides
3. sponsor training for local business owners to learn more about running their businesses and about
complying with government regulations
4. marketing data, if it can be found for a reasonable price
Reference USA
State/local Business Directory
ReferenceUSA
Business and Company Resource Center (Gale)
Directory of Corporate Affiliations

Standard Directory of Advertisers & Standard Directory of Advertising Agencies
American Wholesalers and Distributors Directory
SIC Manual & NAICS Manual
Value Line & Morningstar
Professional handbooks (Italian series);
ABI Inform
ISTAT site
OCDE site
Italgiure
Il sole 24 ore online
IFRS documents
Management and business dictionarie and encyclopedia
AIDA
Datastream
not sure
Career resource like Vault, company and industry search i.e. Hoovers & Marketline, article search i.e.
Factiva, market research i.e. Mintel
ABI Inform
Factiva (or Wall Street Journal)
Hoover's
Oxford Reference
Free sources like Yahoo! Finance (and simliar sources); SEC's Edgar;
Hoovers
1. Reference USA
2. SBDC's information Clearinghouse website www.sbdcnet.org
3. The Encyclopedia of Associations
4. Gales Small Business Resource Center (business plan samples)
5. US CENSUS Bureau - population and economic census
6. Standard & Poor's Industry Surveys
7. Plunkett's Industry Guides (print or online)
8. ValueLine
9. Morningstar
10. New Strategists books on spending patterns
and the local government's business website, e.g. NYC's Small Business Solutions Center
www.nyc.gov/smallbiz
1 04/11/2008 10:32:27 AM 00:13:48 Completed
2 04/11/2008 10:33:06 AM 00:13:55 Partial
3 04/11/2008 10:40:17 AM 02:04:33 Completed
4 04/11/2008 11:03:42 AM 02:11:20 Completed
5 04/11/2008 11:08:16 AM 02:13:59 Completed
6 04/11/2008 11:20:20 AM 02:16:25 Completed
7 04/11/2008 11:42:18 AM 02:07:53 Completed
8 04/11/2008 12:05:15 PM 02:01:31 Partial
9 04/11/2008 12:14:38 PM 02:09:13 Completed
10 04/11/2008 12:18:34 PM 02:01:38 Partial
11 04/11/2008 12:23:33 PM 02:35:50 Completed
12 04/11/2008 12:30:41 PM 02:02:24 Partial
13 04/11/2008 12:55:55 PM 02:02:31 Partial
14 04/11/2008 01:09:06 PM 01:19:48 Completed
15 04/11/2008 01:37:57 PM 01:47:13 Completed
16 04/11/2008 01:44:35 PM 01:25:08 Completed
17 04/11/2008 01:52:46 PM 01:14:34 Completed
18 04/11/2008 03:08:54 PM 01:05:13 Partial
19 04/11/2008 04:25:31 PM 01:30:40 Completed
20 04/11/2008 04:42:17 PM 01:57:45 Completed
21 04/11/2008 04:51:36 PM 01:04:19 Partial
22 04/11/2008 04:51:58 PM 01:22:47 Completed
23 04/11/2008 05:30:14 PM 01:22:14 Completed
24 04/11/2008 05:34:15 PM 01:22:46 Partial
25 04/12/2008 12:39:54 PM 01:15:23 Completed
26 04/12/2008 02:30:14 PM 01:21:20 Completed
27 04/12/2008 02:50:12 PM 01:29:38 Completed
28 04/12/2008 05:00:12 PM 01:16:11 Completed
29 04/12/2008 05:36:45 PM 01:16:30 Partial
30 04/12/2008 08:45:59 PM 01:15:01 Completed
31 04/13/2008 07:05:46 AM 01:02:10 Partial
32 04/13/2008 11:36:41 AM 01:09:36 Completed
33 04/13/2008 12:05:44 PM 01:42:48 Partial
34 04/13/2008 05:09:16 PM 01:41:08 Completed
35 04/13/2008 07:27:39 PM 01:04:06 Partial
36 04/13/2008 07:33:49 PM 01:41:53 Completed
37 04/13/2008 09:05:34 PM 01:06:20 Partial
38 04/13/2008 11:50:17 PM 01:02:53 Partial
39 04/13/2008 11:58:08 PM 01:01:16 Partial
40 04/14/2008 06:25:22 AM 01:08:02 Partial
41 04/14/2008 07:24:15 AM 01:23:59 Completed
42 04/14/2008 07:30:28 AM 01:05:02 Partial
43 04/14/2008 07:42:00 AM 01:08:08 Partial
44 04/14/2008 07:45:35 AM 01:55:22 Partial
45 04/14/2008 07:53:04 AM 01:10:47 Completed
46 04/14/2008 07:53:06 AM 01:22:23 Completed
47 04/14/2008 08:01:34 AM 01:01:59 Partial
48 04/14/2008 08:15:01 AM 01:02:44 Partial
49 04/14/2008 08:15:41 AM 01:09:37 Completed
50 04/14/2008 08:25:14 AM 01:10:57 Completed
51 04/14/2008 08:25:28 AM 01:01:16 Partial
52 04/14/2008 08:32:01 AM 01:27:23 Completed
53 04/14/2008 08:43:33 AM 01:05:18 Completed
54 04/14/2008 08:51:13 AM 01:02:30 Partial
55 04/14/2008 08:52:09 AM 01:45:38 Partial
56 04/14/2008 08:54:11 AM 01:07:23 Partial
57 04/14/2008 09:00:08 AM 02:56:00 Partial
58 04/14/2008 09:02:00 AM 02:10:32 Partial
59 04/14/2008 09:04:20 AM 02:21:52 Completed
60 04/14/2008 09:09:44 AM 02:04:01 Partial
61 04/14/2008 09:15:38 AM 02:01:35 Partial
62 04/14/2008 09:24:14 AM 02:02:39 Partial
63 04/14/2008 09:50:49 AM 02:01:33 Partial
64 04/14/2008 09:55:08 AM 02:45:56 Completed
65 04/14/2008 10:00:10 AM 02:13:24 Completed
66 04/14/2008 10:02:43 AM 02:20:25 Completed
67 04/14/2008 10:18:50 AM 02:45:06 Completed
68 04/14/2008 10:28:56 AM 02:15:12 Completed
69 04/14/2008 10:31:10 AM 02:01:54 Partial
70 04/14/2008 10:32:36 AM 02:24:41 Completed
71 04/14/2008 10:36:32 AM 02:17:59 Completed
72 04/14/2008 10:58:32 AM 02:22:11 Completed
73 04/14/2008 11:05:57 AM 02:06:04 Partial
74 04/14/2008 11:09:03 AM 02:40:41 Completed
75 04/14/2008 11:19:47 AM 02:16:51 Partial
76 04/14/2008 11:19:57 AM 02:20:29 Completed
77 04/14/2008 11:22:34 AM 02:02:30 Completed
78 04/14/2008 12:23:35 PM 02:02:42 Partial
79 04/14/2008 12:36:17 PM 02:21:39 Partial
80 04/14/2008 12:44:57 PM 02:14:52 Partial
81 04/14/2008 12:46:16 PM 02:55:48 Completed
82 04/14/2008 12:50:02 PM 02:20:26 Partial
83 04/14/2008 01:12:24 PM 02:16:23 Completed
84 04/14/2008 01:44:42 PM 02:05:52 Completed
85 04/14/2008 01:50:19 PM 02:40:29 Completed
86 04/14/2008 02:07:41 PM 02:06:39 Partial
87 04/14/2008 02:10:22 PM 02:27:13 Completed
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7. Does your library charge for any of the business resources or services that are provided? If
yes, please briefly explain the service.
No.
Not at this time. When offering computer classes, a small fee is charged to help cover the instructor's
time.
no
No, we do not charge customers. Many databases are provided through the Texas State Library and we
fund the others.
No
No
Just printing.
cc
Never.
It is free until patron print a document which cost $0.20 per page.
no
Not at this point.
No.
No.
No
;;;
no
all services are free, including workshops and interlibrary loan
NO
No charge for usage.
No
No, we don't charge, but these resources are not available to the general public or outside users without
proxy access.
No. We do not charge for any resources. However, we do not provide resources to people not in our
Business School or University community.
bbbbb
no
No
No charge
No, we don't charge - except for our time. That we charge back to a project if applicable.
x
jl
Ours is a charge-back library, so anything that we have to spend company money to acquire (on-line
services, acquisitions, etc.) are charged back to the department making the request.
No
no
No
no
no
x
We do not charge for any of our services save for use of the photocopier.
No
No
The majority of the business resources or services provided are covered by our corporate budget. If there
is any need to contract a research firm to conduct outside primary research, we do require the requesting
department to pay for all or half of the costs.
No.
no
No.
No charges for services.
Charges for printout or photocopies
Charges for fax requests
no
Library does not charge.
Not for faculty or students, except for photocopying or printing from PC in libraries.
If outside users (not with University) need database searches the librarians run them, and we charge for
that. There's not much request for this now.
no
No
No.
No.
no - must have a valid library card
No charges
no
no charge
no
No
We are an academic library and thus do not charge for use of databases.
No.
No.
1
no
No charge for anything including copying informaton for patrons
No
No
No
no
No! Librarian's time and printed information is free. SCORE counselor's time is free.
No charges
No
All resources and services are funded through the University's bugetary process; no tuition line item is
strictly targeted for the Library.
No, we rarely charge
No charge, we serve only our in ternal customers
No
no
No we do not charge back
no
no
We give 15 minutes free to alumni and the business community - beyond that they can engage us to
conduct online research (using non-academic contracted online services such as Dialog, Factiva,
LexisNexis) and then we charge them for albor time spent plus any out of pockets costs (online fees,
copyright, copying, FedEx etc). It is called the Business Information Service, Walker Management Library
- Vanderbilt University - see the website if you'd like
No
no charge
No.
NO
no
No.
Key clients (investment groups such as global equity, fixed income, etc) fund the library.
We sometimes split the cost of certain print reference items. We do charge students for interlibrary loan
services.
No, all are free.
No
No
No
no
No
NO
no
No
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8. Does your library provide training for librarians or staff on business reference
techniques/skills? If yes, please explain.
We do when such services are requested, otherwise this type of training is performed on a case-by-case
basis. Much of our training takes the form of in-class instruction sessions requested by business faculty
members, and this department is not apt to ask for such assistance (based on the number of requests by
department).
Not in a group setting, but all employees from management down to pages are encouraged to use
available resources like Learning Express Library and WebJunction to improve their own computer skills.
tutorials and workshops
Routine instruction on Ref USA; the state provides training on other databases in various locales around
the state.
Yes
Yes, our small business librarian regularly trains the staff on business needs. Staff is also sent to training
workshops.
Opportunity to take EPFL/DLDS, etc. trainings.
ccc
Absolutely, but not as extensively as it is done through the course-work.
Yes.
Business resources training of which includes print and online resources for special subjects needs.
Had in-house session for for using compustat.
We provide ongoing training to employee committees on existing resources, and orientation and training
to the same groups on new acquisitions
Reference staff train other staff on basics
No.
We bring in our vendors and new potential vendors to demo their products, provide webinars, literature. I
do orientations for new engineers at our location, provide a .ppt & phone support for off-site people.
;;
Yes - occasional classes.
Business librarian arranges training on using various business resources, especially databases. These
training sessions are either taught by the librarian or vendor trainer.
Yes, training by vendor representatives, local library organizations, and staff
Yes we always provide training to other librarians and staff on new resources and send out directions of
use of resources when there are particular assignments due and direct libarians/staff in use of resources.
Yes, We bring in representatives from the Database providers as well as have staff train other staff.
Occasional webinars, no formal training system.
Yes - When they are hired. But we discuss this - so this is an ongoing process.
evddsf
yes, as needed
I have taken workshops and I offer occasional workshops to other staff in use of business reference
materials and/or databases
Yes. Several times per year a seminar is given.
We give an orientation to newly hired marketers, occasional presentations to marketing staff, create online
guides to marketing resources.
x
kk
We cross train for important skills, and are working to improve the amount of cross-training provided.
Nothing specific, but they encourage professional development.
code of conduct/etiquette + online training
some training is provided to staff on an ad hoc basis in the use of online databases
Some in-house training is done in the Ref Dept for Ref staff
I teach myself and pay for my own professional development. I hold an MBA. I hope to teach other
librarians more next fall.
x
We do, but not on a regular basis. Staff are expected to answer most of the questions we get, but when
they are stumped or if the patron is unsatisfied with their answer, they can refer the question to me. I am
the newest staff member here, so have not yet trained a new hire. We hope to offer a refresher training
session this summer to all Main Reference employees. Whenever we get a new database, I offer training
to all staff at Main Reference as well as the Regional branches in our library system (there are 5 and are
geared for general interest reading and homework assistance through the middle school level.) I'd love to
do more but time prevents me from doing so.
Yes, in-person instruction, online-tutorials
Yes. We provide training statewide for librarians. We often give training on business topics such as small
business start-up, investing resources, using databases for finding business information.
The library has two in-house training days and we go to other libraries to give training.
The library itself does not train librarians on business reference techniques/skills. It is expected the staff
has had some kind of basic introduction to reference skills, either at library school or via experience.
when we get a new resource, I show my colleauges how to use it.
Yes. We provide training on our business databases and hope, in the future, to provide more general
business reference training to staff system wide.
Yes. Periodic training on databases. An annual staff training day generally will have a class on business
reference techniques/skills.
no
Yes, I have taken classes through RUSA.
As the business reference librarian I usually provide training to new librarians, staff, and MLS interns who
work for a semester.
not yet, but we plan to do so
Not really. It's all ad hoc -- as an assignment rears its ugly head the people who know (either the
assignemnt or the resources) will work up a quickie refresher for everyone else.
No.
Yes, we can lo to ALA BRASS, Colorado State libry trainings as offered, webiners form Morningstar and
Gale.
no
yes, through reference deptartment training, and for the Career Services Center and Office of Technology
Transfer
no
We are in the process of doing "in-service" training on all the business resources we have.
Very little--most learned on-the-job or through experience at previous jobs
The business librarian occasionally gets training via webinars or conferences. The other staff/librarians
are trained in business resources by the business librarian.
no
Only informally and case by case. Student assistants receive training in assignment alerts.
No.
1
no
Yes. Reference Supervisor trains other staff in branches how to use Business Resources. Programs are
held on marketing, business plans and finances for public
Yes, we have a business subject overview that all librarians and paraprofessionals must take.
Business database refresher classes are offered twice a year.

no
The librarians that specialize in business attend training and programs in order to keep current. We also
read business periodicals and participate in local and national organizations that allow us to meet other
business librarians.
Within the library, we offer training to librarians who do not specialize in business services. This allows
everyone to have at least a broad knowledge of some basic business requests. In the past we have also
given this training on a county level.
yes, yearly business reference training classes, intermittent classes by individuals to staff.
Maryland Model for Business
We are having a half day training session for branch librarians next week. They will be introduced to
resources they can use with some of the common business questions ask, and also shown resources to
use as a start with new small businesses before referring them to the SBIC
One librarian, who is the business liaison, has taken online courses in business reference.
I provide some training to desk staff so that they can answer the basic questions that come in - or so that
they know when they need to refer the question.
This involves 2 basic sessions on types of questions and what is involeved in basic searching.
No.
Not really
No
Yes through our annual induction for all new recruits and periodic training based on the need and
computer based training
Informal training by subject-specific librarian (me, who is struggling to educate herself with books, BUS-L
listserv, magazines.. and who is looking for a good online business research class)
NO
New employees spend time with the senior librarians, following a preset program. Have sent recent hire to
the online BRASS program.
We have some vendors come in, and we use programs at the local library consortium.
no
We do on the job training in that we are all always sasking each other for help or showing each other
things we learn. When we have a new librarian, they get some reference training in business resources
but we mostly expect them to be familiar with them. We have begun training library support staff to do fast
answer business reference and have had them all take the ALA online business course that is offered.
Yes. The librarian who has been here longest will deliver on-demand training to new librarians, staff and
student workers. We review databases weekly in a reference meeting, and we periodically have vendors
deliver training
yes, upon hire and then regular workshops for all
If we had time... I hope to some day.
We do conduct staff development classes in conjunction with the Staff Dev office when needed, last
summer we just a series of classes; Top three resources in:
Company Research
Industry Research
Internation Business Research
We provide training in an ad hoc way. Librarians might view an instruction session, or ask about a
particular resources. We keep our instructional handouts at the reference desk for everyone to refer to.
No.
Yes, training provided to all databases and online sources on a regular basis, including new hires and
ongoing
Yes. Vendor reps are brought in occasionally for updates on different databases. We also provide in-
house "FYI" training for each other as necessary.
the occasional database demo, but no regularly scheduled program
Request training from Vendors on products.
Attendance at InfoPeople classes (these specific to the California library community)
Attendance at occasional workshops via ALA or other professional associations
Changes to databases such as Reference USA genereally serve as a topic at Adult Services meetings or
as a program during Staff Day (In service training)
Since there is no longer a dedicated "business division" at our library we periodically give sessions on
specific subjects to veteran and new staff.
Yes. We had a long trining program for our reference persons in econimics, business, information sources
and information literacy courses
Sporadically. Only as training becomes available through other agencies.
Conference attendance
Yes, as databases have changed (often) or new databases added (infrequent) we provide training
sessions on the the database.
Nothing specific to business
Yes
We have database vendors train us, as well as Census Bureau training. Metro Library organization offers
training as well
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9. In a business library/center, how important is it for librarians to have a business background?
I think it's important to have at least one librarian that is familiar with resources in business. Many of us at
our library have humanities backgrounds, meaning that we often have to train ourselves to use the
resources we offer.
I don't necessarily feel like someone has to come from that background, but at the same time you need to
have someone on staff who is comfortable talking about the subject. If you have a business background,
you are more likely to understand the needs of the customer and what they are trying to accomplish
not very
Not essential, but it is important for them to understand the tools they are explaining.
Very important
Depends. They don't have to have a business background if they are fully trained and willing to continure
learning
Important, if not a background a strong current interest to meet needs.
ccc
Personally, I think having a little information about business is essential. This would include business
terminology, ready reference resources for businesses, marketing, understanding demographics and
where to find them, and management as well as the usual "how tos" (funding, business plans, start up
projects). This information is useful in many areas of library work.
It will be nice to have a librarian with a business background to train staff or serve as a consultant resource.
It is not necessary, however, to have one in our public library setting because most of the business
questions are laymen related.
In our type of environment, not important at all, much more important to have a knowledge of the info
portals/products available. For those supplying strategic business and/or consumer info (i.e. Dialog dbs,
etc) a business background would probably prove more useful, at least in being able to frame questions
most productively
It's not vital, but it does help.
Very helpful.
It is important for a librarian to have some background experience with the major resources in business,
but I don't think it's necessary for the librarian to come from a business background (like hold an MBA).
Since this is a Technical Library, the engineering/science/technical background is most important, but
having some past business library experience has been helpful to me, too.
kkk
Very helpful, but not absolutely necessary
Most business librarians don't have a business degree but rather learn on the job. It is possible to become
an expert business librarian without a business degree.
It'd be helpful but I don't think it's important to have a business background.
It may be somewhat helpful, but librarians can be trained to retrieve almost any information.
Important to gain a knowledge base but not essential that your college degree be in the area of business.
Some background is advisable, the more comfortable the librarian is the more in-depth information the
patron gets in a timely manner. It can be learned over time but if Librarian is alone background is a must.
Essential to have particular skills if you want the information found quickly.
Not important at all. But they librarians need to develop and understanding as they work with students.
vsasdf
An understanding of business concepts is essential
I did not have a formal business background when I was hired. Perhaps important for a corporate library,
business training is not necessarily critical in the public library. Other skills are more important, such as
enthusiasm and a genuine interest in the local business community. Good communication is a key skill.
A business librarian does not need an MBA but does need extensive knowledge/intuition about business
startups, investments, primary research.
In this type of library - a corporate library - I believe the more important background is of the firm's business
(in my case, architecture), definitely with an understanding of business issues and how they impact that
profession and that particular office or business. The wider a librarian's scope of understanding, the better.
x
bkk
In our experience (we are a Special Library in a chemical company) it is best to have reference specialists
("searchers") who have both information backgrounds and professional experience in business, chemistry,
engineering, etc. It makes it easier to talk to the clients, easier to formulate the search using the right
keywords and controlled indexing, and easier to determine if the search results are appropriate. Our
business searcher has an MBA as well as 25 years experience in information, while our technical/patent
searcher is a PhD chemist with a MLS.
I have found my business degree and background invaluable to my current position. It most definitely helps
to already have an understanding of the different subject areas, as business encompasses many different
areas. I believe that I would have had a much longer period of adjustment without my existing knowledge
base. I felt that I could jump right in and start in-depth work when I took this position.
A business background is essential
Some members of the team should ideally have a business background but not essential
Not critical. I do have an MBA, my colleague does not and she is excellent. It helps in Collection
Development and in comfort level for choosing BI examples, but it is not important if the individual is
motivated, interested in business, reads widely, gets involved professionally. A couple of accounting and
finance classes help in an academic setting -- to understand terminology and better negotiate what
students are asking, but again, it can be picked up without a business background.
Holding an MBA helps a lot with my credibility with facutly. It is an asset to our AACSB application.
However, I think if someone had an interest in business and was dedicated to learning all about it -
including keeping up with current news, they could do a fine job.
x
My background is in English literature, and I think I would benefit from a more extensive business
backgound. In reality, I think it is possible from someone without a business background to do the job,
there is just a steeper learning curve. If our business center was more advanced or wanted to focus on
serving larger businesses in the community, I think you'd want someone with more of a business
background to be doing the job.
Somewhat important to know terminology, concepts, and sources
In my library none of us had prior business knowledge. Much can be learned on the job. So it may be
helpful but not necessary. Know how and where to use resources is what librarians are trained to do. We
know how to learn about a collection and use search tools. There are classes to take. I am luck my library
supports my taking all kinds of training.
It certainly helps if a business librarian knows exactly where to find information on the merger activities of a
competitor or where to locate building codes in Brazil, but it is not extremely important. Is it necessary that
a medical librarian be a doctor or a law librarian be a lawyer? It would help immensely but is not necssary.
Depends on what you mean by business background. A background in business information or experience
in the business world--like an MBA. I have experinece in business librarianship, but I don't have an MBA. I
could see how it would be nice to have an MBA, but it isn't an absolute.
Very important. Our patrons often don't have the background to understand the information we provide or
even enough background to know what types of information they need. Librarians with a business
background can provide the context and advice needed to help patrons make the most of the resources we
offer.
A business background is not a requirement for the position(s). Experiences and knowledge of business
resources are required.
Generally librarians that have an interest in business research will gravitate toward becoming a specialist.
Many will strive toward a second's masters (outside the MLS) to obtain additional business background. A
business background is valuable, but certainly not a pre-requisite; attending community classes on
business start-up, accounting, marketing, etc. will be useful in rounding the knowledge required for the
position.
My undergraduate degree is in business and I have found it useful. At least you are exposed to some of the
resources businesses will be looking for.
Somewhat important. For example, Although I cannot read the industry financial ratios, I know the best
sources to look for them and at least the correct terminology.
Not as important as experience! They can take good pre-conference courses like BRASS Business
Reference 101, work with seasoned veteran business librarians, and learn much on their own. BUSLIB-L
is a wonderful tool to share and learn from others.
somewhat important
A generalist could handle most questions with a solid understanding of the business resources (both
available and not available) especilly in an academic environment -- but a true business librarian (with a
strong busness background and/or solid experince in the field) will be able to give much better answers, in
language which will make more snse to the client especially in a business environment.
Somewhat.
Very helpful but hopefully not a show stopper. Any good, curious librraian can learn. I do not have a
business background and so its harder but in time I hope to come up to the level of my peers with bus
backgrounds.
Very helpful. Score of 8 on a scale from 1 to 10.
not very if you can learn business research
real world business background -- running a company -- not at all! Being familiar with business concepts
and terms -- very but can be learned
Not necessary, but very helpful
It is important, but much of it can be picked eventually just on the job. Some business background helps.
An MBA shouldn't be required.
somewhat important
Very important, but I believe that a course work is enough they do not need MBA unless in management.
Helps, but not essential.
1
depends, for general business research on companies, industries or market research probably not much.
extremely important for in-depth company financials, operations research, management topics, consumer
demographics, statistical information for markets
The current business librarian not only has an MLS but an extensive business background including having
owned her own business. It is very important for librarians in a Small Business Information Center to have
an extensive business background.
We don't have anyone with a business background - we use basic searching skills.
Useful, but not critical.
I definitely think it helps but some of the best business librarians I know do not have business backgrounds.
I plan on starting my MBA shortly and I know it will help me.
strong, but not required.Business background as in working in business in management level or more
would be good. Most can be learned if interest level there.
Very important. However, having a library degree is also important.
Fairly important--one has to understand the jargon and the expectations of the field. The business liaison
only has a BA in business, and management courses that were taken as part of other study (in an MLS
program and in an Ed.D. program)
Can be important so that students feel that you know what they are talking about. Experience can count as
much as formal business training.
My background is economics and in amny ways I feel that this is more useful than business - maybe I am
prejudiced.
Basically a librarian with experience can be as useful as someone with an MBA - sometimes more so
because librarians understand sources.
Highly important. Through faculty and student surveys and comments comparing the current business
librarian (with a business background) with the previous business librarian (without a business
background), the satisfaction level is much higher with the librarian having a business background,
primarily due to the ease of communication about difficult subject matter and data analysis requirements.
Very
Depends on the clientele's expectations on whether they expect a new librarian to hit the ground running. If
so, best to have at least an overview of the firm's services/collections and the focus of the questions.
Very Very important
For us, it is not very important, but it helps. I am an ex-small business owner, and this has given me
insights I wouldn't have had otherwise.
Very little
You need at least one person with business world experience. Others can learn. Don't usually have much
choice in staff selection.
not very
I think it is critical - I worked in the business world for 25 years plus owned my own business for 5 years. I
have an understanding that the academic librarian without this background wouldn't have in relating to what
the users need.
It is essential for a business librarian to understand business concepts. It is very important - both in
credibility and understanding - if they have business experience
not very
It is essential. If the librarian doesn't have a business background prior to getting the job, they should take
classes or read extensively about business theory and practice in order to be able to speak the language of
the business researchers. Otherwise, you lose credibility with the students and faculty and they don't trust
the information you're trying to provide them.
it helps, but as long as they have a strong librarianship background it is not critical (i.e. know how to do
research...)
I would say it's not crucial -- I didn't have a business background when I began working at a business
library during graduate school. It's definitely helpful, though; I had to learn a lot of vocabulary pretty quickly.
As long as the patrons know what they're looking for, you can learn as you go.
While a business background can be important, a very strong interest in business is also very useful.
Interest is more important than experience, but background is a bonus.
It probably would be helpful, but not necessary in an academic setting at least. The requirement for the
librarian is to act as a guide for students to help them find the information. We don't do the analysis for
them.
In some ways, not having a business background makes it easier to learn about the resources and what
they have to offer. You don't take them for granted.
I don't have a business background, and I'd love to think I do a pretty good job
Very important to understand the language and the scop of the questions
Not so important. It's very important to have a service orientation and to know the business resources.
At Central Library, business experience or a background is helpful. In the small neighborhood branch it is
not needed.
It is important and very helpful when providing reference. A business background is no longer looked for
as a criteria for hiring at our library.
The trend is toward generalists.
I think it's very importanta, but in Italy it's very difficult to find a librarian with formal studies in business and
economics
not sure
It is helpful but I imagine it can be learned by any good librarian with interest and aptitude
Useful, but not critical
desirable but not crucial
It is a very big help. The questions and needs are specialized and generally take more time than a ready
ref questions. Librarians who are trained in the resources and understand the applications for the
information are much better off. The more there is online, and via the web, the more we have to know
where to find and help patrons apply the staggering amount of info in a relevant way.
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121 04/16/2008 10:36:24 AM 03:20:44 Completed
122 04/16/2008 11:57:39 AM 03:33:02 Completed
123 04/16/2008 12:53:05 PM 03:08:56 Completed
124 04/16/2008 12:56:14 PM 03:21:04 Completed
125 04/16/2008 01:08:01 PM 03:48:33 Completed
126 04/16/2008 01:21:42 PM 03:04:15 Partial
127 04/16/2008 01:27:39 PM 03:10:37 Completed
128 04/16/2008 02:14:26 PM 03:11:57 Completed
129 04/16/2008 05:16:00 PM 01:00:25 Completed
130 04/16/2008 05:29:44 PM 01:25:01 Completed
131 04/16/2008 05:44:20 PM 01:01:04 Partial
132 04/16/2008 06:12:31 PM 01:23:07 Completed
133 04/17/2008 07:00:01 AM 01:39:31 Completed
134 04/17/2008 08:44:40 AM 01:12:57 Completed
135 04/17/2008 08:57:50 AM 01:01:47 Partial
136 04/17/2008 11:55:52 AM 01:13:50 Partial
137 04/18/2008 01:25:49 PM 01:40:44 Completed
138 04/18/2008 02:01:45 PM 01:33:11 Completed
139 04/18/2008 03:47:54 PM 01:02:16 Partial
140 04/18/2008 06:55:53 PM 01:05:28 Completed
141 04/18/2008 07:08:54 PM 01:06:05 Partial
142 04/19/2008 10:29:59 AM 01:41:29 Completed
10. Assuming staff, time, and money were not a factor, list 1-3 services, resources, or staff you
would add or develop to make your business library/center attain excellence.
-Hire a Business Librarian to liaise with the business department, develop services for that department, and
coordinate instruction.
-Train all librarians to effectively use the most used business resources
-Purchase newer and better resources in this field.
Train all employees on what is available and how it relates to what people are looking for. It's one thing to
look up business practice in the catalog and be able to point someone in a general direction, but knowing a
specific need and how to fill it is different. Set up training sessions with business professionals in the area to
let them know what we have and find out what they need. Make sure that staff members are well-trained on
computer applications so that they are all able to troubleshoot questions from patrons(filing unemployment
vouchers, setting up a resume, and online job and skill searches.)
Morningstar, jstor business
Forms on File
LexusNexis
training on databases
ccc
Freely distributed pertinent information that is reliable, easy to access, and easy to use (as detailed in
previous questions).
More books and forms.
More online resources.
Business resources workshop/training for staff.
Investment programs for staff & public.
Wouldn't be appropriate unless programs were changed radically
A meeting/conference facility for entrepreneurs and small businesses, similar to the conference rooms
maintained by the larger corporations for providing training and continuing education to their employees.
Completely digital collection.
I would require that staff attend networking functions with other business librarians in order to learn the best
practices from the colleagues.
1)An MLS cataloger;
2) a library intranet usability & technical web expert/librarian;
3) a licensing/copyright negotiations specialist/librarian
These would free me up to expand on what really serves our customers - getting to the meat of the
engineering/technical literature research to effectively, efficiently transfer technology, solutions to them to
increase value of our products to their end product customers.
ll
1. Peer learning /for second stage businesses.
2. Outreach to teen entrepreneurs
3. Richer website content - more business community involvement in website (need more time for that)
4. Expand for 1 to 1 consulting
I am actually working on #3 and expect to work on #2.

Convince my library director to hire another full-time business librarian.
More staff
S&P Netadvantage
Mintel
Web portal on business school web site
Staff to assist with the research requests, might then be able to provide more specific in-depth reference at
a fee. This has been requested by the public. I work in a public library.
I would love to have videos that teach patrons to utilize the resources to the best advantage for their
businesses.
Additional Bibliographies and other teaching resources. I currently have 15 and it is hard to keep them all
current and would love to do more on specific and less often asked for topics which I feel would be used if
patrons knew they existed.
1) A dedicated business librarian
2) Separate the business collection from the general collection
3) More up to date business ready reference/print materials
I would create an external database for single reports that are hard to track. We have good staffing and
electronic resources.
ssss
Access to a marketing research publishers, such as marketresearch.com or plunkett; expanded version of
Business Source Premier; Hoover's Online subscription; Mergent Online.
More services (blogs, newsletters, training, presentations, video clips, films, etc.) geared to particular
business units within the office, i.e. specialized information (ex: health care, planning, lab design, etc.).
x
k;;l'
Blanket subscriptions to market research services of interest to our company. It would make us much more
responsive to our clients and remove the "I need the info but can't afford it" block that prevents us from
providing what our clientele needs.
Better data analysis and visualization tools such as TouchGraph and Starlight.
1. More electronic databases
2. Add a small business library at the business school
3. More marketing materials
1. digitize archives
2. webinars and podcasts
3. wiki or blog
Improved monitoring of user needs and tracking of work
Staff with professional qualifications
External consultancy on service strategy and marketing
More prominent location of business librarian (me) office for both students and faculty. Now, I'm very
prominent to faculty, but not so much to students.
I would like help of creative and computer professionals to aid in blogs, online tutorials, brochures, etc.
If I had help of computer professionals, I could do more assessments of faculty and students needs and
student's learning experiences.
x
I would make Business Services a department just like Children's or Reference. I would structure it in such
a way that there was always a member of the Business Services staff in the building whenever we are open,
so you'd need at least 4 people so that one person could take each of the late nights the library is open.
They would not necessarily all have to be MLIS holding librarians, but would be highly trained with business
resources so that they could be the go-to people to answer questions. We would offer regular training to
other staff throughout the system. One person would be charged with the duty of program planning and
outreach. We would have several programs each month for businesses in addition to a Small Business
Resource Fair which would be held at a convention center in town. We would be able to offer more online
resources such as a very robust website with video tutorials, guided pathfinders to help patrons locate the
resources that would help them answer specific questions, and perhaps even video or audio archives of past
programs. I would lift the ban on all library programs having to be free so that FastTrac could offer classes
here at the libary as other library systems do.
S & P Net Advantage
Mintel Reports
Attend many more community meetings: Chamber, community/neighborhood ...
Attend more conferences
More classes or read more
1. Add a full time web savy IT person with knowledge management experience in order to create market
specific dashboards.
2. Take the next step in communications by installing kiosks throughout the company and in the factories
that would push pertinent corporate news and information to all employees. (and in many languages)
3. Embed an Info Center/Library staff member in product specific departments to ensure we are providing
the best information in real time.
4. Write a blog.
WRDS, a second buisness librarian with a specialty in finance and acocunting, Mintel
We'd like to do more public training and outreach. Classes on job hunting, starting a small business, basic
computer skills, etc. are sorely needed in our community; and while there are other organizations offering
these classes, they do not meet the demand, and classes here at the library would help people connect with
the library's resources.
1. A fully dedicated business center with resources i.e. computers, copiers, wi-fi for business customers
only
2. A complete schedule of classes covering business topics
3. Adding access to additional databases

An improved business collection including databases, books and audio books.
Library materials imbedded onto classes through on-line services.
Longer bibliographic instruction sessions spersed throughout the semester.
Stronger working relationships with faculty to give better credibility to the library's resources.
A second business librarian is a MUST. Right now a former MBA staff member who just acquired her MLS
is helping me, but not getting paid the going rate since she doesn't have a professional position.
Resources- although the College of Business added Compustat, we need other databases like Net
Advantage, GMID, Simply Map, One Source, ValueLine online, ProQuest Accounting & Tax database (we
have print only), Bureau van Dijk's Orbis, and others
Services - we could provide much more to university and community

1. business librarian for collection development
2. tutorial(s) on library website on use of specific resources
1. Pregurgitated news feeds (RSS) for various classes
(oh, I wish I had time to do some of these!)
2. Reference USA &/ Hoovers
(no dough, making do with what we've got)
3. More face time with the professors
Training
Additional RefUSA modules for marketing purpooses, additional market segmentation databases, current
SRDS publications, more time to attend SBDC seminars so I understand what my patrons learn there, more
time to think. Public libraries are particualarly hectic and I am also the training librarian for a medium size
library system. Hence, I am not a fulltime bus librarian. More time, money and resources. A decent
consulting area would be nice too.
Someone with a business degree.
a second/backup business librarian;
a required business research 2-3 credit class for MBA students (something a need to work on, although the
"required" part would be hard to pull off.)
All datasets available via WRDS; a "data librarian" with extensive knowledge of data use, extraction and
statistical analysis; index to "data element" which tell which database contains that data element, the
number of years and the frequency of the data (monthly, quarterly, annual)
Larger teaching lab
Additional business databases
Additional staff for teaching
More business databases, including Thomson Banker One, NetAdvantage, and Mergent.
Robust electronic access with supporting SHORT Tutorials on how to use.
Electronic access to librarian for help, that is ease and quick. (we have meebo on our home pages for
example.
Closer collaboration with faculty, this is something that has to do with a cultural barrier and not really
something the library can address.
One on one assistance with business and marketing plans.
Demographic research.
1
professional website development
metasearch technology for business databases
instructional designer that creates streaming tutorials and other learning objects that can be incorporated
into assignments for business school instructors
A new business librarian with an MLS
More than one person trained to help the business librarian
More databases on business
Programs on every computer for public use that concentrate on starting a small business.
1. Create a business center
2. Staff it with a librarian
Outreach Business librarian to identify local business needs and design them
Purchase more online databases with International statistics and marketing
1. More full time staff
2. More multi-session trainings
3. AN MBA FOR ME!
Outreach to busineses
Someone to handle the scheduling, filing, copying, data entry, program preparation. etc. that takes away
from actual librarian to client interaction and preparation.
More databases
More full-text or e-journals
More e-books
(because we serve a lot of off-campus business students on the graduate level)

More time for outreach and consultations.
More electronic databases
Organize librarian & faculty collaboration, including team teaching and curriculum development. Provide
space in the school of business building for a satellite business library resources center.
Definitely need more staff
InfoUSA
Training - Advisory services' search engines are expensive and quirky which is as kindly as I can put it and
it's never made sense to make it available without making non-library users aware of biases and differences.
A well trained analyst, Content managers
More time for current librarian to do business-related training, resource development
Money for said librarian to *have* business-librarian-related training, conferences
More databases!
Profound access to the end users
Factiva access to the end users
Put librarians within practice groups to help the different groups with their information needs.
Regularize the employment counseling program.
More time on public access computers. (Do have wifi).
Marketing and pr.
Programming and outreach staff.
more resources from Thomson Financial and Euromonitor; more sessions of our for-credit class; more staff
in evenings and on weekends
Staff - need to learn more about business dynamics
Staff - need to learn to better use the databases we have
Staff - need to learn about data sets and their manipulation
It is ALL about the staff making the best use of resources, adding the most value by understanding business
issues so that they can act as information consultants and give the user options and ideas they didn't think
of to reach their objectives
Research assistance for professors
More business, statistical and linguistic education for librarians to facilitate better and deeper service
More librarians with a different range of skills
Bloomberg, more staff, more public access computers so no one has to wait
I would create a plan for soliciting donors to create an endowed fund for business resources to provide
access to resources that we can't provide on state funds alone.
A separate business library/center in the business school so the students would see the importance of
information in their studies.
A one credit class on business information literacy skills.

more bloomberg ternimals
online tutorials for all 150+ online resources
Neilsen data
IBISWorld
WRDS (Wharton Research Data Services)
1. Business resource center
2. Business lecture series
3. 2 full-time dedicated business research librarians
Integrated content management for intranet site virtual library
Personal online libraries customized for clients with preferred sources
Dedicated fully functionaly technical staff member(s)
I would hire a second business librarian to embed within the College of Business Administration and require
the person to co-teach courses with the faculty. I would subscribe to Thomson Financial directly as well as
the WRDS interface to multiple business resources for historical datagathering to support faculty research
interests. I would then promote the first librarian to Knowledge Manager for Business and Information
Systems and Technology and broaden the scope of duties to include teaching, collaboration, and publication
with both Business faculty and the general business community of the city. This person would have a
broader view of how the different disciplines on campus are inter-related and would act as an "expertise
locator" to bring diverse faculty/staff elements together for building new knowledge.
I'd like to get an MBA, if time allowed, and if it would give me a salary increase.
emarketer, estatements, Valueline online
1. Regularly train staff to understand business resources
2. Work with business owners to learn their needs then figure out how to meet those needs
3. conduct ongoing, top-notch marketing of the library's services available to the business community
4. Have an internship program with local university students, developed with enough library staff involvement
so the interns' tasks/projects are truly relevant to the library. i.e. develop scheduling software, have students
develop and offer training for workers and employees in the community
In this small neighborhood branch, resources have generally proven to be sufficient to meet the patron
needs.
Provide personal reference service to those starting a small business. Have enough staff time available so
patrons could make appointments to discuss their search strategy.
Have a separate area for a carrer collection.
Create an email newsletter mailing list and send out a bimonthly newsletter on business resources.
Markets studies and data
Sectors studies and data
More electronic journal
More databases and training on those resources.
Hire business librarian position.
Membership in business associations/groups to help grow a relationship with the business community.
- Space for group work
- More money to dedicate to web
factiva
one of the market research resources
Standard & Poor's Net Advantage
increase reference librarian hours, increase reference librarian on-site presence in the Business building
Daily on line instruction in web searching
Market research classes
Remote access to more databases
1 04/11/2008 10:32:27 AM 00:13:48 Completed
2 04/11/2008 10:33:06 AM 00:13:55 Partial
3 04/11/2008 10:40:17 AM 02:04:33 Completed
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7 04/11/2008 11:42:18 AM 02:07:53 Completed
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17 04/11/2008 01:52:46 PM 01:14:34 Completed
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20 04/11/2008 04:42:17 PM 01:57:45 Completed
21 04/11/2008 04:51:36 PM 01:04:19 Partial
22 04/11/2008 04:51:58 PM 01:22:47 Completed
23 04/11/2008 05:30:14 PM 01:22:14 Completed
24 04/11/2008 05:34:15 PM 01:22:46 Partial
25 04/12/2008 12:39:54 PM 01:15:23 Completed
26 04/12/2008 02:30:14 PM 01:21:20 Completed
27 04/12/2008 02:50:12 PM 01:29:38 Completed
28 04/12/2008 05:00:12 PM 01:16:11 Completed
29 04/12/2008 05:36:45 PM 01:16:30 Partial
30 04/12/2008 08:45:59 PM 01:15:01 Completed
31 04/13/2008 07:05:46 AM 01:02:10 Partial
32 04/13/2008 11:36:41 AM 01:09:36 Completed
33 04/13/2008 12:05:44 PM 01:42:48 Partial
34 04/13/2008 05:09:16 PM 01:41:08 Completed
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36 04/13/2008 07:33:49 PM 01:41:53 Completed
37 04/13/2008 09:05:34 PM 01:06:20 Partial
38 04/13/2008 11:50:17 PM 01:02:53 Partial
39 04/13/2008 11:58:08 PM 01:01:16 Partial
40 04/14/2008 06:25:22 AM 01:08:02 Partial
41 04/14/2008 07:24:15 AM 01:23:59 Completed
42 04/14/2008 07:30:28 AM 01:05:02 Partial
43 04/14/2008 07:42:00 AM 01:08:08 Partial
44 04/14/2008 07:45:35 AM 01:55:22 Partial
45 04/14/2008 07:53:04 AM 01:10:47 Completed
46 04/14/2008 07:53:06 AM 01:22:23 Completed
47 04/14/2008 08:01:34 AM 01:01:59 Partial
48 04/14/2008 08:15:01 AM 01:02:44 Partial
49 04/14/2008 08:15:41 AM 01:09:37 Completed
50 04/14/2008 08:25:14 AM 01:10:57 Completed
51 04/14/2008 08:25:28 AM 01:01:16 Partial
52 04/14/2008 08:32:01 AM 01:27:23 Completed
53 04/14/2008 08:43:33 AM 01:05:18 Completed
54 04/14/2008 08:51:13 AM 01:02:30 Partial
55 04/14/2008 08:52:09 AM 01:45:38 Partial
56 04/14/2008 08:54:11 AM 01:07:23 Partial
57 04/14/2008 09:00:08 AM 02:56:00 Partial
58 04/14/2008 09:02:00 AM 02:10:32 Partial
59 04/14/2008 09:04:20 AM 02:21:52 Completed
60 04/14/2008 09:09:44 AM 02:04:01 Partial
61 04/14/2008 09:15:38 AM 02:01:35 Partial
62 04/14/2008 09:24:14 AM 02:02:39 Partial
63 04/14/2008 09:50:49 AM 02:01:33 Partial
64 04/14/2008 09:55:08 AM 02:45:56 Completed
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66 04/14/2008 10:02:43 AM 02:20:25 Completed
67 04/14/2008 10:18:50 AM 02:45:06 Completed
68 04/14/2008 10:28:56 AM 02:15:12 Completed
69 04/14/2008 10:31:10 AM 02:01:54 Partial
70 04/14/2008 10:32:36 AM 02:24:41 Completed
71 04/14/2008 10:36:32 AM 02:17:59 Completed
72 04/14/2008 10:58:32 AM 02:22:11 Completed
73 04/14/2008 11:05:57 AM 02:06:04 Partial
74 04/14/2008 11:09:03 AM 02:40:41 Completed
75 04/14/2008 11:19:47 AM 02:16:51 Partial
76 04/14/2008 11:19:57 AM 02:20:29 Completed
77 04/14/2008 11:22:34 AM 02:02:30 Completed
78 04/14/2008 12:23:35 PM 02:02:42 Partial
79 04/14/2008 12:36:17 PM 02:21:39 Partial
80 04/14/2008 12:44:57 PM 02:14:52 Partial
81 04/14/2008 12:46:16 PM 02:55:48 Completed
82 04/14/2008 12:50:02 PM 02:20:26 Partial
83 04/14/2008 01:12:24 PM 02:16:23 Completed
84 04/14/2008 01:44:42 PM 02:05:52 Completed
85 04/14/2008 01:50:19 PM 02:40:29 Completed
86 04/14/2008 02:07:41 PM 02:06:39 Partial
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88 04/14/2008 02:45:10 PM 02:34:14 Partial
89 04/14/2008 03:11:02 PM 02:03:45 Partial
90 04/14/2008 03:16:02 PM 02:26:11 Completed
91 04/14/2008 03:16:26 PM 02:36:40 Partial
92 04/14/2008 04:41:10 PM 02:22:57 Completed
93 04/14/2008 04:43:42 PM 02:19:55 Completed
94 04/14/2008 05:09:25 PM 02:50:59 Completed
95 04/14/2008 05:44:09 PM 02:07:53 Partial
96 04/14/2008 06:38:35 PM 02:19:56 Completed
97 04/14/2008 09:51:18 PM 02:50:50 Completed
98 04/15/2008 06:04:48 AM 02:08:28 Completed
99 04/15/2008 06:51:42 AM 02:41:59 Completed
100 04/15/2008 10:25:07 AM 02:01:31 Partial
101 04/15/2008 10:49:06 AM 02:01:56 Completed
102 04/15/2008 12:46:50 PM 02:04:36 Partial
103 04/15/2008 03:32:56 PM 02:55:17 Completed
104 04/15/2008 05:19:39 PM 02:02:52 Partial
105 04/15/2008 05:54:59 PM 02:18:30 Completed
106 04/15/2008 11:48:14 PM 02:03:57 Partial
107 04/16/2008 06:37:45 AM 02:07:53 Partial
108 04/16/2008 07:22:21 AM 02:22:12 Partial
109 04/16/2008 07:32:02 AM 02:03:41 Partial
110 04/16/2008 07:42:40 AM 02:11:27 Completed
111 04/16/2008 07:47:27 AM 02:08:38 Partial
112 04/16/2008 07:56:28 AM 02:18:43 Completed
113 04/16/2008 08:14:47 AM 02:02:10 Partial
114 04/16/2008 08:18:27 AM 02:24:51 Completed
115 04/16/2008 08:19:00 AM 02:18:27 Completed
116 04/16/2008 08:52:19 AM 02:02:00 Partial
117 04/16/2008 08:56:40 AM 02:41:22 Completed
118 04/16/2008 09:37:57 AM 02:30:52 Completed
119 04/16/2008 10:06:36 AM 02:14:15 Completed
120 04/16/2008 10:19:02 AM 03:30:21 Completed
121 04/16/2008 10:36:24 AM 03:20:44 Completed
122 04/16/2008 11:57:39 AM 03:33:02 Completed
123 04/16/2008 12:53:05 PM 03:08:56 Completed
124 04/16/2008 12:56:14 PM 03:21:04 Completed
125 04/16/2008 01:08:01 PM 03:48:33 Completed
126 04/16/2008 01:21:42 PM 03:04:15 Partial
127 04/16/2008 01:27:39 PM 03:10:37 Completed
128 04/16/2008 02:14:26 PM 03:11:57 Completed
129 04/16/2008 05:16:00 PM 01:00:25 Completed
130 04/16/2008 05:29:44 PM 01:25:01 Completed
131 04/16/2008 05:44:20 PM 01:01:04 Partial
132 04/16/2008 06:12:31 PM 01:23:07 Completed
133 04/17/2008 07:00:01 AM 01:39:31 Completed
134 04/17/2008 08:44:40 AM 01:12:57 Completed
135 04/17/2008 08:57:50 AM 01:01:47 Partial
136 04/17/2008 11:55:52 AM 01:13:50 Partial
137 04/18/2008 01:25:49 PM 01:40:44 Completed
138 04/18/2008 02:01:45 PM 01:33:11 Completed
139 04/18/2008 03:47:54 PM 01:02:16 Partial
140 04/18/2008 06:55:53 PM 01:05:28 Completed
141 04/18/2008 07:08:54 PM 01:06:05 Partial
142 04/19/2008 10:29:59 AM 01:41:29 Completed
11. How does your library promote its services and business resources or business
collection? (Select all that apply)
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Flyers/Brochures
Website
In-library
Off-site
Website
Website
Website
Website
Website
Website
In-library workshops/presentations
Website
Website
Website
Website
Website
Website
Website
Networking events, serving on Chamber committees.
Collection located by reference desk.
Through the reference service.
Books display.
We don't altho all resources / subject guides are menued on the library webpage.
We're in the process of developing what we call a Business Advisory Council; representatives of local
businesses and the chamber who we share logins and passwords with of the online resources we're
considering purchasing. The stuff is so expensive that we don't want to commit to purchase something if
the business beta-testers think it stinks.
Blog
email distribution lists
Emails, current awareness newsletters(print & online), our managers report improvements/changes at
meetings
2. In-library workshops/presentations (positive evaluation/feedback)
3. Off-site workshops/presentations (positive evaluation/feedback)
Speaking engagements, tradeshows
Listserv annnouncements to the university, library instruction sessions.
E-mail to Business School.
intranet, rss
In-office presentations;
regular, subject-related e-mails;
always friendly and ready to help figure something out, resourceful;
We send a welcome packet to all new hires.

Newsletter with new acquisitions, sources
blog just beginning
xx
We try to get all our workshops listed in the local paper. Also, I have gone on local TV programs and
news shows to promote major events.
On-line newsletter twice per year.
One staff member presents an overview of our services to a monthly class of new hires.
email, making myself known by just being available
bbb
n
Via weekly email as part of College of Business
news.
Don't really, we have most subject resources in static page lists .
Attending public networking events especialy those held by Chamber and Economic Development groups.
web-based newsletters, & emails
interviews with faculty; we are developing a marketing plan
mobile librarian visits to business school
We are always out and about touting our services.
- by being active in various business organizations and committees that are focused on economic
development.
word of mouth has been powerful for us too
workshops/presentations in the school of business building.
blog
e-newsletter
in-library small group tours
Webinars
Library week, ONe-to-one interaction, Survey,
Posters, addressing user groups
press releases, placement in business press.
Street Team - announcements, direct promotion, events
we have a blog
a display panel in the MBA building (we are trying to acquire the funds to add a second panel across
campus in the CSR building...)
attend orientation sessions at the beggining of each year for all departments represented
in each class we visit we have a short section on the library services

During consultations -- at the reference desk or elsewhere.
none.
Networking with clients, online newsletter, email communications to client list, functions inviting clients for
training and information, branding on all deliverables
entrepreneuship expo and had out business cards
Business information literacy courses (3-6 days in a semester)
We are in the process of creating "pathfinders" that faculty can place in their online classes to help
students use the library
1 04/11/2008 10:32:27 AM 00:13:48 Completed
2 04/11/2008 10:33:06 AM 00:13:55 Partial
3 04/11/2008 10:40:17 AM 02:04:33 Completed
4 04/11/2008 11:03:42 AM 02:11:20 Completed
5 04/11/2008 11:08:16 AM 02:13:59 Completed
6 04/11/2008 11:20:20 AM 02:16:25 Completed
7 04/11/2008 11:42:18 AM 02:07:53 Completed
8 04/11/2008 12:05:15 PM 02:01:31 Partial
9 04/11/2008 12:14:38 PM 02:09:13 Completed
10 04/11/2008 12:18:34 PM 02:01:38 Partial
11 04/11/2008 12:23:33 PM 02:35:50 Completed
12 04/11/2008 12:30:41 PM 02:02:24 Partial
13 04/11/2008 12:55:55 PM 02:02:31 Partial
14 04/11/2008 01:09:06 PM 01:19:48 Completed
15 04/11/2008 01:37:57 PM 01:47:13 Completed
16 04/11/2008 01:44:35 PM 01:25:08 Completed
17 04/11/2008 01:52:46 PM 01:14:34 Completed
18 04/11/2008 03:08:54 PM 01:05:13 Partial
19 04/11/2008 04:25:31 PM 01:30:40 Completed
20 04/11/2008 04:42:17 PM 01:57:45 Completed
21 04/11/2008 04:51:36 PM 01:04:19 Partial
22 04/11/2008 04:51:58 PM 01:22:47 Completed
23 04/11/2008 05:30:14 PM 01:22:14 Completed
24 04/11/2008 05:34:15 PM 01:22:46 Partial
25 04/12/2008 12:39:54 PM 01:15:23 Completed
26 04/12/2008 02:30:14 PM 01:21:20 Completed
27 04/12/2008 02:50:12 PM 01:29:38 Completed
28 04/12/2008 05:00:12 PM 01:16:11 Completed
29 04/12/2008 05:36:45 PM 01:16:30 Partial
30 04/12/2008 08:45:59 PM 01:15:01 Completed
31 04/13/2008 07:05:46 AM 01:02:10 Partial
32 04/13/2008 11:36:41 AM 01:09:36 Completed
33 04/13/2008 12:05:44 PM 01:42:48 Partial
34 04/13/2008 05:09:16 PM 01:41:08 Completed
35 04/13/2008 07:27:39 PM 01:04:06 Partial
36 04/13/2008 07:33:49 PM 01:41:53 Completed
37 04/13/2008 09:05:34 PM 01:06:20 Partial
38 04/13/2008 11:50:17 PM 01:02:53 Partial
39 04/13/2008 11:58:08 PM 01:01:16 Partial
40 04/14/2008 06:25:22 AM 01:08:02 Partial
41 04/14/2008 07:24:15 AM 01:23:59 Completed
42 04/14/2008 07:30:28 AM 01:05:02 Partial
43 04/14/2008 07:42:00 AM 01:08:08 Partial
44 04/14/2008 07:45:35 AM 01:55:22 Partial
45 04/14/2008 07:53:04 AM 01:10:47 Completed
46 04/14/2008 07:53:06 AM 01:22:23 Completed
47 04/14/2008 08:01:34 AM 01:01:59 Partial
48 04/14/2008 08:15:01 AM 01:02:44 Partial
49 04/14/2008 08:15:41 AM 01:09:37 Completed
50 04/14/2008 08:25:14 AM 01:10:57 Completed
51 04/14/2008 08:25:28 AM 01:01:16 Partial
52 04/14/2008 08:32:01 AM 01:27:23 Completed
53 04/14/2008 08:43:33 AM 01:05:18 Completed
54 04/14/2008 08:51:13 AM 01:02:30 Partial
55 04/14/2008 08:52:09 AM 01:45:38 Partial
56 04/14/2008 08:54:11 AM 01:07:23 Partial
57 04/14/2008 09:00:08 AM 02:56:00 Partial
58 04/14/2008 09:02:00 AM 02:10:32 Partial
59 04/14/2008 09:04:20 AM 02:21:52 Completed
60 04/14/2008 09:09:44 AM 02:04:01 Partial
61 04/14/2008 09:15:38 AM 02:01:35 Partial
62 04/14/2008 09:24:14 AM 02:02:39 Partial
63 04/14/2008 09:50:49 AM 02:01:33 Partial
64 04/14/2008 09:55:08 AM 02:45:56 Completed
65 04/14/2008 10:00:10 AM 02:13:24 Completed
66 04/14/2008 10:02:43 AM 02:20:25 Completed
67 04/14/2008 10:18:50 AM 02:45:06 Completed
68 04/14/2008 10:28:56 AM 02:15:12 Completed
69 04/14/2008 10:31:10 AM 02:01:54 Partial
70 04/14/2008 10:32:36 AM 02:24:41 Completed
71 04/14/2008 10:36:32 AM 02:17:59 Completed
72 04/14/2008 10:58:32 AM 02:22:11 Completed
73 04/14/2008 11:05:57 AM 02:06:04 Partial
74 04/14/2008 11:09:03 AM 02:40:41 Completed
75 04/14/2008 11:19:47 AM 02:16:51 Partial
76 04/14/2008 11:19:57 AM 02:20:29 Completed
77 04/14/2008 11:22:34 AM 02:02:30 Completed
78 04/14/2008 12:23:35 PM 02:02:42 Partial
79 04/14/2008 12:36:17 PM 02:21:39 Partial
80 04/14/2008 12:44:57 PM 02:14:52 Partial
81 04/14/2008 12:46:16 PM 02:55:48 Completed
82 04/14/2008 12:50:02 PM 02:20:26 Partial
83 04/14/2008 01:12:24 PM 02:16:23 Completed
84 04/14/2008 01:44:42 PM 02:05:52 Completed
85 04/14/2008 01:50:19 PM 02:40:29 Completed
86 04/14/2008 02:07:41 PM 02:06:39 Partial
87 04/14/2008 02:10:22 PM 02:27:13 Completed
88 04/14/2008 02:45:10 PM 02:34:14 Partial
89 04/14/2008 03:11:02 PM 02:03:45 Partial
90 04/14/2008 03:16:02 PM 02:26:11 Completed
91 04/14/2008 03:16:26 PM 02:36:40 Partial
92 04/14/2008 04:41:10 PM 02:22:57 Completed
93 04/14/2008 04:43:42 PM 02:19:55 Completed
94 04/14/2008 05:09:25 PM 02:50:59 Completed
95 04/14/2008 05:44:09 PM 02:07:53 Partial
96 04/14/2008 06:38:35 PM 02:19:56 Completed
97 04/14/2008 09:51:18 PM 02:50:50 Completed
98 04/15/2008 06:04:48 AM 02:08:28 Completed
99 04/15/2008 06:51:42 AM 02:41:59 Completed
100 04/15/2008 10:25:07 AM 02:01:31 Partial
101 04/15/2008 10:49:06 AM 02:01:56 Completed
102 04/15/2008 12:46:50 PM 02:04:36 Partial
103 04/15/2008 03:32:56 PM 02:55:17 Completed
104 04/15/2008 05:19:39 PM 02:02:52 Partial
105 04/15/2008 05:54:59 PM 02:18:30 Completed
106 04/15/2008 11:48:14 PM 02:03:57 Partial
107 04/16/2008 06:37:45 AM 02:07:53 Partial
108 04/16/2008 07:22:21 AM 02:22:12 Partial
109 04/16/2008 07:32:02 AM 02:03:41 Partial
110 04/16/2008 07:42:40 AM 02:11:27 Completed
111 04/16/2008 07:47:27 AM 02:08:38 Partial
112 04/16/2008 07:56:28 AM 02:18:43 Completed
113 04/16/2008 08:14:47 AM 02:02:10 Partial
114 04/16/2008 08:18:27 AM 02:24:51 Completed
115 04/16/2008 08:19:00 AM 02:18:27 Completed
116 04/16/2008 08:52:19 AM 02:02:00 Partial
117 04/16/2008 08:56:40 AM 02:41:22 Completed
118 04/16/2008 09:37:57 AM 02:30:52 Completed
119 04/16/2008 10:06:36 AM 02:14:15 Completed
120 04/16/2008 10:19:02 AM 03:30:21 Completed
121 04/16/2008 10:36:24 AM 03:20:44 Completed
122 04/16/2008 11:57:39 AM 03:33:02 Completed
123 04/16/2008 12:53:05 PM 03:08:56 Completed
124 04/16/2008 12:56:14 PM 03:21:04 Completed
125 04/16/2008 01:08:01 PM 03:48:33 Completed
126 04/16/2008 01:21:42 PM 03:04:15 Partial
127 04/16/2008 01:27:39 PM 03:10:37 Completed
128 04/16/2008 02:14:26 PM 03:11:57 Completed
129 04/16/2008 05:16:00 PM 01:00:25 Completed
130 04/16/2008 05:29:44 PM 01:25:01 Completed
131 04/16/2008 05:44:20 PM 01:01:04 Partial
132 04/16/2008 06:12:31 PM 01:23:07 Completed
133 04/17/2008 07:00:01 AM 01:39:31 Completed
134 04/17/2008 08:44:40 AM 01:12:57 Completed
135 04/17/2008 08:57:50 AM 01:01:47 Partial
136 04/17/2008 11:55:52 AM 01:13:50 Partial
137 04/18/2008 01:25:49 PM 01:40:44 Completed
138 04/18/2008 02:01:45 PM 01:33:11 Completed
139 04/18/2008 03:47:54 PM 01:02:16 Partial
140 04/18/2008 06:55:53 PM 01:05:28 Completed
141 04/18/2008 07:08:54 PM 01:06:05 Partial
142 04/19/2008 10:29:59 AM 01:41:29 Completed
12. What methods have been successful in promoting your library's business services or
resources/collection? How did you determine the effectiveness of these methods?
Sending out "Choice" cards to faculty members, visiting departments and explaining relevant services in
person
Face to face meetings with employers in our town. This is more effective than sending out cards with open-
ended questions that you don't get back.
Not very
ccc
unknown - not measured
One-on-one service when questions arise, and patrons stated their appreciation.
n/a
We're still in the process of discovering this.
We get the most response from periodic, focused email to distribution lists.
Workshops and lectures featuring food results in success if success is measured in size of attendance.
Ex. - Email announcement of new library catalog (OPAC) interface allowing more transparency & shopping
cart feature was a hit leading to larger-than-normal increase in new borrowers & checkout requests
We regularly ask research requestors to fill out a short evaluation web-based form to indicate time, money
saved and how what we did helps the revenue-generating of the company
offsite
All of the above work synergistically. This is my gut feeling, tho'. I don't have reliable metrics
2. In-library workshops/presentations (positive eveluation/feedback)
3. Off-site workshops/presentations (positive eveluation/feedback)
Announcements in print and online media
Feedback from faculty, students and community members. Feedback from other librarians at peer
institutions.
Outreach to various business groups, joint programs and committees with Chambers, SCORE, SBDC and
BBB. Number of people contacted, requests for additional help, speaking engagements.
Effectiveness determined by notably higher use of business resources adn high increase in demand for
instruction sessions from faculty
Email to business school. We are also experimenting with facebook.
Partnerhing with Small Business Development Center for their workshops--I provide the research portion
and one-on-one consulting for their clients. Putting flyers up at Small Business Development Center; articles
in the newspaper; blog sent through emails.
Regular communication, whether via e-mail, in person, presentation, chance conversation, newsletter, local
gallery opening and film series schedules on bulletin boards;
Quality of end-product, relevance, useability;
Remembering to have a little fun while we're at it, i.e. atmosphere.
All of this is very subjective - no formal surveys, just feedback and general sense.
x
l;
Mostly word of mouth and personal contact. We also publish occaisional articles in the company newsletter
that sometimes get a good response.
Handouts to CE courses offered
Newsletter with new sources
word of mouth - tremendously important - by both faculty and students
support of business school dean
both methods have brought me "business."

x
I have experimented with different combinations of things, and asked people outright in program evauations
and surveys, and it seems like the combination of library's printed & online Calendar of Events, an event-
specific flyer, and going on TV seem to drive the most people to us. However, I have to say that networking
with the business services in town helps, too. I also email other libraries in the system with my events and
ask them to tell their patrons which helps. Finally, I am building a mailing list of patrons interested in
business programs so I can notify them directly.
Web site, library instruction. Effectiveness determined by student/faculty feedback, Web site usage
statistics, AACSB-I reaccreditation reports.
Attending programs outside the library
Providing programming outside and inside the library
Writing articles
Having workshops listed in calendar sectionof local papers
Usually when I give a program outside the library someone contacts me later.
Face-to-face presentations/demonstrations of subject-specific examples of what we can produce have been
our most successful promotions.
We benchmark everything, access the number of requests before and after a demo, send a customer
satisfaction survey at close of large projects.
Satellite reference, email, library instruction, freshman orientation, MBA orientation
Sending librarians out to local business organizations has been particularly effective. We know that this is
true when we get calls from organization members asking for help with the resources that were presented
by the librarian.
Website - determined by hits
Workshops - determined by surveys
Presentations
The online books are promoted handing out instructions and the code at the circulation desk. Also promoted
on web.
Weekly email to faculty with their newsletter.
Response to those library service emails has been excellent. They email or call me
Offering to hold database research sessions (Information Literacy Program) for their students* (successful)
After these sessions my rate of questions and office visit requests has tripled.
n/a
Personal contact with professors & class instruction sessions
Attendance, response, use.
See above. More funds for newspaper advertisements would be very helpful.
Networking - positive feedback while at events, received award for small business advocate from Chamber
teaching; word of mouth advertising; adding online subscription resources; web newsletters
determining effectiveness: attending end-of-semester group research project presentations and reading final
reports is very useful; getting replies from faculty; hearing from students that they used database X
NA
Instruction sessions work well, especially if students' assignment requires use of library resources.
Workshops for faculty and MBA students also work well.
Effectiveness measured by number of students/faculty with scheduled or walk-in research appointments
following promotion
Metting new faculty and introducing them to library services. Sending out messages to department chairs
and faculty listservs. Can tell how effective it is by whether I am contacted for library services such as
reference or instructional sessions.
flyers
One on one with individual faculty. Referrals. Simple count of what works, for example, a walk down a hall
way, attending a business event in the community all generate 2 leads. For some reason it is constant.
Public programs, deemed effective with attendance ranging from 20 to 100.
1
none
All of the methods listed have been effective, however, speaking at business organizations has been the
most productive -
Based on number of contacts after an outside program.

The most successful way we promote our services is to get out and meet people. As I have mentioned, we
are members of several local business organizations and have many partnerships. We spread the word. It
is gratifying to see changes over the past years. When we first started attending business meetings most
people wondered what a librarian was doing there, now people say, "Oh yeah you're here." It's very
satisying.
Also, because of the excellent service (if I do say so myself) we provide, people we have helped spread the
word about us!
partner with SCORE to get word out on services and programs.
Articles about the SBIC in local and some national journals. Increased awareness of local business
organizations and invitations to speak or present on our activities.
See above
Brochures directed at MBAs. I take part in PhD orientation.
But the most effective way is world of mouth - referrals by other satisfied students. If a studnet is satisfied
one time they come back and back and word spreads - especially as most of the work is not individual but
group.
Flyers, Website announcements; determined by site-visit counters and participation in publicized activities.
all of the above
Still the best and most effective - evangelism/word of mouth
Personal and group interaction has enhanced awareness. Based on this we have come up with project
specific services with a better focus. We have got feed back on this.
The best way to reach the end users is to introudce the library services at the orientations. First impressions
are very important.
Providing very short presentation on services and how to contact the library staff.
Developing a mailing list - now at 15,000. Doing external programs about the library (but not boring) at
offsite non-profits.
pernson to person contact usually most useful; effetivenes determined by follow-up qeustions for more
information; usage of databases
The one--on-one with a faculty or student or a very targeted (and not generic) presentation on a topic:
examples: find a job, company or industry research...
One on one consultation with professors
email announcements
I'm not sure that I have been successful yet. I've been here a year and haven't made as much progress with
the College of Business as I would have liked. They were without a business librarian for several years, so
I'm still trying to work my way back into the school.
Instructional sessions are probably the most effective, followed by websites, and then promotion at the
reference desk.
none. untried.
Personal communication
Primarily word-of-mouth and individual personal email contact with faculty.
Effectiveness based on responses to a library survey.
in person instruction sessions are the best way to promote self and sources
In course teaching. Positive repsonse from Faculty on Student participation and results.
1. Offer free classes to the business community, or to potential business owners
2. Help college level students do their assignments and projects (also, help college instructors understand
what resources we actually have)
We know they're effective when our workshops are well-attended and when business students leave the
library (or, log off if they're using databases remotely) with all the information they need to complete their
assignments
This branch is located in an inner city location in a 97 year old building. Usage of computers and general
circulation are very strong. Business services are important to offer, but the library focus is more directed to
emergent literacy.
In Library classes. We base success on attendance.
Courses, workshop, flyers, web site
outreach to business organizations that assist new start ups.
Most successful is word-of-mouth, we know that from surveys and feedback, and we have not yet
capitalized on this
Presentation to the Business school faculty has been the most successful. The effectiveness (and that it
was successful) was determine by the increased number of faculty (and their students) contacting the library
(or more specifically the subject librarian for business.
liaison with Business faculty and working with the Dean of the School of Business
All of the above
1 04/11/2008 10:32:27 AM 00:13:48 Completed
2 04/11/2008 10:33:06 AM 00:13:55 Partial
3 04/11/2008 10:40:17 AM 02:04:33 Completed
4 04/11/2008 11:03:42 AM 02:11:20 Completed
5 04/11/2008 11:08:16 AM 02:13:59 Completed
6 04/11/2008 11:20:20 AM 02:16:25 Completed
7 04/11/2008 11:42:18 AM 02:07:53 Completed
8 04/11/2008 12:05:15 PM 02:01:31 Partial
9 04/11/2008 12:14:38 PM 02:09:13 Completed
10 04/11/2008 12:18:34 PM 02:01:38 Partial
11 04/11/2008 12:23:33 PM 02:35:50 Completed
12 04/11/2008 12:30:41 PM 02:02:24 Partial
13 04/11/2008 12:55:55 PM 02:02:31 Partial
14 04/11/2008 01:09:06 PM 01:19:48 Completed
15 04/11/2008 01:37:57 PM 01:47:13 Completed
16 04/11/2008 01:44:35 PM 01:25:08 Completed
17 04/11/2008 01:52:46 PM 01:14:34 Completed
18 04/11/2008 03:08:54 PM 01:05:13 Partial
19 04/11/2008 04:25:31 PM 01:30:40 Completed
20 04/11/2008 04:42:17 PM 01:57:45 Completed
21 04/11/2008 04:51:36 PM 01:04:19 Partial
22 04/11/2008 04:51:58 PM 01:22:47 Completed
23 04/11/2008 05:30:14 PM 01:22:14 Completed
24 04/11/2008 05:34:15 PM 01:22:46 Partial
25 04/12/2008 12:39:54 PM 01:15:23 Completed
26 04/12/2008 02:30:14 PM 01:21:20 Completed
27 04/12/2008 02:50:12 PM 01:29:38 Completed
28 04/12/2008 05:00:12 PM 01:16:11 Completed
29 04/12/2008 05:36:45 PM 01:16:30 Partial
30 04/12/2008 08:45:59 PM 01:15:01 Completed
31 04/13/2008 07:05:46 AM 01:02:10 Partial
32 04/13/2008 11:36:41 AM 01:09:36 Completed
33 04/13/2008 12:05:44 PM 01:42:48 Partial
34 04/13/2008 05:09:16 PM 01:41:08 Completed
35 04/13/2008 07:27:39 PM 01:04:06 Partial
36 04/13/2008 07:33:49 PM 01:41:53 Completed
37 04/13/2008 09:05:34 PM 01:06:20 Partial
38 04/13/2008 11:50:17 PM 01:02:53 Partial
39 04/13/2008 11:58:08 PM 01:01:16 Partial
40 04/14/2008 06:25:22 AM 01:08:02 Partial
41 04/14/2008 07:24:15 AM 01:23:59 Completed
42 04/14/2008 07:30:28 AM 01:05:02 Partial
43 04/14/2008 07:42:00 AM 01:08:08 Partial
44 04/14/2008 07:45:35 AM 01:55:22 Partial
45 04/14/2008 07:53:04 AM 01:10:47 Completed
46 04/14/2008 07:53:06 AM 01:22:23 Completed
47 04/14/2008 08:01:34 AM 01:01:59 Partial
48 04/14/2008 08:15:01 AM 01:02:44 Partial
49 04/14/2008 08:15:41 AM 01:09:37 Completed
50 04/14/2008 08:25:14 AM 01:10:57 Completed
51 04/14/2008 08:25:28 AM 01:01:16 Partial
52 04/14/2008 08:32:01 AM 01:27:23 Completed
53 04/14/2008 08:43:33 AM 01:05:18 Completed
54 04/14/2008 08:51:13 AM 01:02:30 Partial
55 04/14/2008 08:52:09 AM 01:45:38 Partial
56 04/14/2008 08:54:11 AM 01:07:23 Partial
57 04/14/2008 09:00:08 AM 02:56:00 Partial
58 04/14/2008 09:02:00 AM 02:10:32 Partial
59 04/14/2008 09:04:20 AM 02:21:52 Completed
60 04/14/2008 09:09:44 AM 02:04:01 Partial
61 04/14/2008 09:15:38 AM 02:01:35 Partial
62 04/14/2008 09:24:14 AM 02:02:39 Partial
63 04/14/2008 09:50:49 AM 02:01:33 Partial
64 04/14/2008 09:55:08 AM 02:45:56 Completed
65 04/14/2008 10:00:10 AM 02:13:24 Completed
66 04/14/2008 10:02:43 AM 02:20:25 Completed
67 04/14/2008 10:18:50 AM 02:45:06 Completed
68 04/14/2008 10:28:56 AM 02:15:12 Completed
69 04/14/2008 10:31:10 AM 02:01:54 Partial
70 04/14/2008 10:32:36 AM 02:24:41 Completed
71 04/14/2008 10:36:32 AM 02:17:59 Completed
72 04/14/2008 10:58:32 AM 02:22:11 Completed
73 04/14/2008 11:05:57 AM 02:06:04 Partial
74 04/14/2008 11:09:03 AM 02:40:41 Completed
75 04/14/2008 11:19:47 AM 02:16:51 Partial
76 04/14/2008 11:19:57 AM 02:20:29 Completed
77 04/14/2008 11:22:34 AM 02:02:30 Completed
78 04/14/2008 12:23:35 PM 02:02:42 Partial
79 04/14/2008 12:36:17 PM 02:21:39 Partial
80 04/14/2008 12:44:57 PM 02:14:52 Partial
81 04/14/2008 12:46:16 PM 02:55:48 Completed
82 04/14/2008 12:50:02 PM 02:20:26 Partial
83 04/14/2008 01:12:24 PM 02:16:23 Completed
84 04/14/2008 01:44:42 PM 02:05:52 Completed
85 04/14/2008 01:50:19 PM 02:40:29 Completed
86 04/14/2008 02:07:41 PM 02:06:39 Partial
87 04/14/2008 02:10:22 PM 02:27:13 Completed
88 04/14/2008 02:45:10 PM 02:34:14 Partial
89 04/14/2008 03:11:02 PM 02:03:45 Partial
90 04/14/2008 03:16:02 PM 02:26:11 Completed
91 04/14/2008 03:16:26 PM 02:36:40 Partial
92 04/14/2008 04:41:10 PM 02:22:57 Completed
93 04/14/2008 04:43:42 PM 02:19:55 Completed
94 04/14/2008 05:09:25 PM 02:50:59 Completed
95 04/14/2008 05:44:09 PM 02:07:53 Partial
96 04/14/2008 06:38:35 PM 02:19:56 Completed
97 04/14/2008 09:51:18 PM 02:50:50 Completed
98 04/15/2008 06:04:48 AM 02:08:28 Completed
99 04/15/2008 06:51:42 AM 02:41:59 Completed
100 04/15/2008 10:25:07 AM 02:01:31 Partial
101 04/15/2008 10:49:06 AM 02:01:56 Completed
102 04/15/2008 12:46:50 PM 02:04:36 Partial
103 04/15/2008 03:32:56 PM 02:55:17 Completed
104 04/15/2008 05:19:39 PM 02:02:52 Partial
105 04/15/2008 05:54:59 PM 02:18:30 Completed
106 04/15/2008 11:48:14 PM 02:03:57 Partial
107 04/16/2008 06:37:45 AM 02:07:53 Partial
108 04/16/2008 07:22:21 AM 02:22:12 Partial
109 04/16/2008 07:32:02 AM 02:03:41 Partial
110 04/16/2008 07:42:40 AM 02:11:27 Completed
111 04/16/2008 07:47:27 AM 02:08:38 Partial
112 04/16/2008 07:56:28 AM 02:18:43 Completed
113 04/16/2008 08:14:47 AM 02:02:10 Partial
114 04/16/2008 08:18:27 AM 02:24:51 Completed
115 04/16/2008 08:19:00 AM 02:18:27 Completed
116 04/16/2008 08:52:19 AM 02:02:00 Partial
117 04/16/2008 08:56:40 AM 02:41:22 Completed
118 04/16/2008 09:37:57 AM 02:30:52 Completed
119 04/16/2008 10:06:36 AM 02:14:15 Completed
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13. Other than staff time and funding, what challenges, if any, do you face in promoting your
library/center's resources and services? How did you or how would you suggest overcoming those
challenges?
Faculty (mis)conceptions about what we offer--that's why face-to-face meetings are so important
Getting a response from people as to exactly what they want. I would be interested is seeing what works for
others, since we are fairly new at this aspect.
Challenge grants; business funding
$ and expertise in selecting resources. Partnering with Economic Development Council
ccc
Keeping information current is one challenge. Another is finding information on a local level, since our
service is global.
The main challenge we face is that we get low participants when providing business programs. We need to
find a way to connect the programs publicity to those who asked the questions. Any suggestions?
n/a
None
Keep up with new resources.
Staff time and funding are the major challenges in promoting our resources.
No challenges of note at this time
skill
staff time and funding are in my case the main barriers, as my management is very supportive
Keep up with the latest development in the business world
Using web 2 technology may assist in overcoming challenges
Challenges are when resources are down which seems to be a lot of the time. Work with Collections dept in
resolving this in an efficient manner.
Fortunately I have a lot of support from my administration to publize and provide these resources
business is such a large program, we really need a dedicated librarian for those materials (especially the
accounting stuff). Having everyone who is already extremely busy ad-hoc it is frustrating
We have been successful with the promotion of our services. Much of it stems from our embedded librarian
program.
none..
People in our other 20+ offices around the world are becoming more aware of our library and its services.
We need to find a number of ways to communicate effectively so that people find what they need wherever
they happen to be on our intranet or in their offices. We're looking at revamping our website, introducing
blogs and wikis, coordinating across offices and specialty groups (health care, planning, etc.). Trying to
work with our IT dept, letting them know how we're thinking, what we'd like to do and working within the
technology available and also pushing for new ways. We're looking at open source software for our catalog,
for instance, to make it easier for people from all the offices to edit.
x
nl;
"Information is free."
"Everything is on the Internet and all you need is Google."
"The Library is just books."
Patience, and good user education helps some.

too many resources
Senior staff are not sufficiently client or marketing oriented. Solution is to change staff/reallocate to other
functions.
x
Our PR department gets easily overwhelmed with requests for help, so it can be difficult to get formal PR
help with promotion if you don't think ahead. It's hard for us to find the people who are interested in opening
a business, but haven't done it yet. These are the people we are best able to help, but there are limited
ways to locate them. We've tried to find them through participating in FastTrac, by working with SCORE,
and by participating in the Small Business Resource Network in town. Even when we get a chance to, say,
have a table at a local Chamber of Commerce event, people just seem to say, "Oh, Library. Children's
things and DVDs. That's nice." and not even hear the "We Have Business Tools!" message.
More faculty cooperation; try to contact faculty at every opportunity.
Not worrying about having stated support of activities -- just go and do them.
Be more upbeat and not worry about the negativity and make my success by being active.
Have more programs in various venues.
Get help from outside sources -- such as city and state agencies
I'm pretty sure the Info Kiosks would be a great promo for our services.
Student not wanting to take the time to use databases. Professors thinking their students don't need the
library.
Staff training is a big issue. Getting librarians in all our locations trained in job hunting and small business
resources is a challenge we've not yet met. We plan on doing more training with the goal that all of our staff
feel comfortable reaching out to job seekers and entrepreneurs.
By providing one-on-one service we have been able to communicate with our clientele that we can assist
them in their business needs. Also, networking with local chamber of commerce organizations can be a
useful method of promoting the business library's services. Informing organizations like SCORE or SBDC
of your services can help in the referral of customers. Guerrilla marketing can be effective.
The biggest challenge is lack of space for developing any new service or center. Another challenge is to
ascertain whether a small library would be able to attract enough business people to understand what we
could potentially do for them.
TIME, TIME, TIME - not enough to help 2500 students and the faculty with just me as only professional.
space for additional resources/services
Heh, staff time & funding are the biggies. We're starting to implement a PR group in the library, but it's on
top of everything else - so it might not go anywhere.
Staff and funding are our challenges.
staff time and funding covers it
If you don't have a business degree, then at least be outgoing enough to network and make cold sales calls.
Our Chamber offered how to network sessions. Additionally be willing to ask someone to be a mentor.
Think like an entrepreneur.
busy faculty and grad students; competiting with other promotional messages.
Getting the attention of the Faculty -- they want to be contacted only when THEY want to be contacted but
you better darn well has asked them in a case where you should have asked they -- obligation fall to us to
communicate and read their minds as to when.
Leverage with money -- talk and communicate with us and YOU get the resources your want --
titles/date/staff attention; Don't talk to us well do not expect support - FAT CHANCE of this ocuring --
Faculty is King with no obligations, we are just servants here to meet their every need
Biggest challenge--our library and business school are not in the same building. No problem for promoting
online resources, but print items are not used as much.
Faculty turnover also hurts. Frustrating when a faculty member who is a cheerleader for the library moves
elsewhere.
Our web page needs a complete overhaul. It is confusing for students and faculty.
shortage of resouorces and services
Culture of faculty, and culture of local business, culture of students who all don't think ASK A LIBRARIAN
first.
Reaching out to the busy business community. Participate in local business events.
1
integrating into the business school curriculum and having instructors and librarians work together to create
assignments that require using business resources
Publicity and marketing the services.
Not a College priority
We still run into obstacles because we are a library. Many people see us as a place to get the newest
bestseller, not business research. Slowly but surely, we are changing their attitudes.
Library management needs to be aware and supportive of non-traditional approaches necessary to be
effective in the business community, realizing the positive effect that business creation can have on support
for library budgets. The business needs to be actively involved in the business community outside of the
walls of the library. But, she/he also needs to provide priority time to working one-on-one with businesses to
help them successfully develop.
Funding is our #1 challenge--we are trying to solve it by asking for more money every year, and funding
some purchases through grants if possible (not too possible with electronic resources that we need to get
every year!)
Distance - the Business School is at the other side of campus.
The basic way to make the students familiar with the resources is lunch time presentations (in the school)
and consultations - both in the library and in the school.
It would be good to also be part of the MBA orientation but this is not possible - I design and include a
brochure for their orientation packets.
Lack of accountability and a well-defined, coherent, and focused long-term strategy. Overcome through
increased faculty involvement within the library and its functions.
management that is unfamiliar with the "back-of-the-house" activities of libraries and research services (the
information infrastructure that supports everything else) and management that doesn't see the librarian as a
generalist and not just the traditional librarian myth.
an IT department that is looking to take over the the management of the libraries activities
The large number of virtual teams and remote locations make it difficult to get in front of people especially
when so many email messages and other forms of communcation are deleted without reading. Still looking
for various ways in which to make the library more visible.
Creating awareness to the dynamic users. In an era of intnernet, to prove how differently and more
effectively we can fulfil their info needs is a challenge.
We have achieved this through sheer perseverance through creative ways.
Library was ranked first among the support group in the organisation
Our faculty are all super busy too. It's hard to find a vehicle that they will use to get info about our services,
new materials, etc. I've tried email, a blog, going to Convocation meetings, etc. They don't seem interested
in learning more themselves, which makes it difficult. They don't have enough time to teach everything they
already know, much less giving us more time with students....
Find the right people to talk about you. "Buzz Marketing" Provide good service and your clients will provide
the marketing for you.
As well as keep reminding them, that we are there for them, by having open house, or sending informational
e-mails about new services.
Decrease in support of subject specialization by library administration.
Need to mobilize local supporters, and keep getting positive publicity for the library.
getting people to think beyond Goodlge seems to be the biggest challenge; have not figured that one out
At this time, we have issues with our internal workings - our materials collection (what is archived, what is
bought, comparing resources to make better buying decisions) so too much focus right now is on the
infrastructure of the library - to fix those issues so that we can turn more energy to the services and external
client needs
Professors don't require excellence in research from their students, so students don't perceive a need for
using the resources. When they do need the information and we provide it, they consistently tell us they
needed it sooner in their college careers. We need to engage earlier in the education process (200-level
classes) with the professors to require information literacy training of their students, and we need to be
willing to help them create the exercises and grade them.
lA library is invisible until someone needs it. All services are trying to get the attention of the public, we're
just one more in the background noise. But when we do get their attention we usually keep it.
See above. The relationship between the library and school was not strong when I came to this job. The
faculty are busy and I get little input when I ask about resources or services they need or would like.
Another challenge is being in a multi-disciplinary library, I get pulled into a lot of activities that aren't directly
related to being the "business librarian". For me, it's just going to take time to address these problems and
get to know more of the professors.
making it relevant to each user segment
making sure it doesn't get lost in the noise of campus life...

Walking people up the fact that we could be filling a lucrative need that would pay off in years to come.
A very autonomous faculty, a building that is in dire need of maintenance and updating, the "double-edged
sword" of "if they find out how good you are, you won't be able to keep up with the demand", and the fact
that the courses required for the business majors don't actually start until second semester of the
sophomore year. The core requirements do not include an integrated information literacy component.
Most faculty can be won over one at a time with highly personalized, sincere personal service. This
contributes to the double-edged sword.
Working together with the Instruction Librarian to develop a plan tailored to business students would be a
good step. Getting it put into syllabi for different courses will require more influence than I have at this point.
1. Lack of imagination
2. Insufficient skill or committment to work with institutions outside the library (city or regional government,
nonprofit organizations, local employers)
I don't have any concrete ideas on how to overcome the challenges.

There is very little dsiplay space in this branch. Use of the web and flyers work best.
Need more full-time staff with MLS degrees.
Poor infomation and documentation culture in Italian corporations and faculty membars
Poor local economic outlook.
Our Lack of knowledge of business needs
Developing relationships takes the most time of all
Staff time and funding are pretty high challenges. Other might include bureaucracy, energy, ideas,
cooperation. How to overcome - persevere, plan, and continue to share possibilities to promote the library.
Helping people understand how and why to use information to make their business or investment choices
successful
Understanding the library is more than just books
More outreach, more classes, better trained librarians will overcome these challenges
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14. Please list some of the lessons learned in serving the business needs of your community.
That we never have all of the resources that students need--this is a symptom of reduced funding.
There is not really a cookie-cutter approach to things. You have to be flexible enough to serve the needs of
all patrons.
working together [business school and library] to plan for changing needs is very helpful.
You cannot have too much publicity.
Teamwork is essential - can't do this alone. Another is to get to know your community! Establishing
relationships with our patrons is equally vital - when a business question comes in, it's good to begin a
dialog right away. In a physical library this can be done through scheduled meetings one on one with the
patron.
Continue to train public the use of computer so they can access business online resources.
Train staff the business terminology/acronym, etc.
n/a
You can't promote enough.
You have to get out into the community, attend meetings, join roundtables, attend business expos, get your
name and your staff seen.
Keep repeating the message. Each time a few more hear it.
Announcements of new resources available in the library results in more business-related reference
questions and also drives up circulation.
It's important to know you satisfied your clients with services and even went beyond to give them info. they
didn't know they needed, but which is important to have the whole picture.
Involve users in evaluation of potential new resources and usability of intranet resources - apply their
suggestions.
Work with managers to provide statistics that are meaningful to them so you can get the support you need.
Save steps, hassle, time in using your resources, for users & library staff, any way you can and tell stories
about how you've done that. Show impact by sharing user feedback/stories with managers.
Be one who connects people with people, not just people to literature/databases - sometimes people still
need to talk whether face to face or via other communications methods - and you can help!
hui
Get out to where they are - expos, meetings, networking groups, chamber of commerce.
Be prepared to explain the benefits you can offer convincingly and succinctly.
Use a variety of marketing techniques.
Partner w. the chambers of commerce, SBDCs, local business-serving government agencies for cross
marketing and other initiatives.
1. need to be flexible when working with the community
2. need to know the culture of the community
3. need to be proactive
Their are as many unique ways to approach a business idea as there are people. People have the dream
and desire they just need the assistance and knowledge to make them succeed. People are grateful for free
resources and classes to assist them in their dreams.
Students have an effective network - so good service spreads around quickly!
1. Need to make sure you're not duplicating services and websites already offered by the busness
community.
2. Look for a niche that is not being filled, i.e., nonprofits.
There are often a number of ways to get to the same place. Everyone is different. Be where they are rather
than where you think they should be.
x
kk
Less is more. Value-added editing and summarization are much appreciated. Business users do not like to
be overwhelmed with information, even if the real answer to their question is contained in 1,000 hits.....
Needs change
Need to promote services on a regular basis. Need to monitor users' changing needs. Adapt new
technologies and solutions.
do what you say you will
do it extremely well
listen to your user's research needs, not just what is said in business librarian articles and bibligraphies
There is a learning curve to being a business librarian. It takes time to really learn how to assist business
students and faculty. Even with an MBA, I had to learn what professors at this college wanted for
assignments, and how they wanted students to use the data.
x
-Be careful who you get to come do a program. Patrons are NOT looking to be sold to at a library program,
so beware of the folks who claim to offer free seminars, but they're really a sales pitch. We even had a
professor at a local college come here to speak and he did a sales pitch. Grrr!!!
-Marketing library events MUST be planned way ahead of time to ensure you get the word out.
Most faculty are easy to get along with.
How greatful even some help is.
Feel humble at being a positive help in a depressed urban setting
There is a great deal to do and I can see bits of progress
1. An excellent reference interview will make your job easier and give you time to better analyze your
output.
2. It is vitally important that the information professional stay current on technology related to communication
methods such as SMS.
3. Keep a log of all accomplishments in order to defend or promote your function.
4. Listen to experience. Seasoned employees know alot more than you do. Really.
People need guidance in addition to resources. Handing someone a book on how to write a business plan
doesn't mean that they'll end up writing one. Patrons need knowledgeable staff that can explain the process
to them and show them how the library's resources will help them at each step of the process.
As serving as a business librarian for the last 21 years, I have found that the need for business assistance
provided by public libraries is ongoing. The needs of the clientele can also be based on the demographics
of the community. A largely upper middle-class community will reach out for start-up business information
as well of those in a lower-class community. Understandably the capital available to the community's
indiviuals will reflect the type of business that may be started.
Having the newest resource is not always the best. If a town is using 2006 officially for its building codes,
and there is only a 2007 on the shelf, the newer version is useless until the town adopts the new codes.
Public Library main location is close, so I refer community users there.
Refer some students to public library for a couple of less used databases that we had to drop due to
declining state budget.
We cannot be all to all users and potential patrons given time & money
Local in-depth information is hard to attain.

Change requires constant updating.
Listen and learn.
It is great fun. Be credible. Listen and learn. No one can answer "where's the money?" Libraries are even
more invisible than we think. Just get out there and be visible. Refernce USA is our biggest selling tool. If
you do not have Reference USA than have a variety of print directories to use for marketing.
answer promptly;
follow-up;
know your e-resources very well;
print isn't important or desired in most cases -- move to e-versions as much as you can;
Always CYOA (Cover Your Own Ass) -- document all conversations and decisions; Always get any
partnership/cost sharing agreement in writing otherwise YOU get stuck picking up the bill when they want to
save on their budget; Always write for the College/School audiences and not the internal library reader --
they have different points of view and are alwasy looking for "what have you done for me lately!!"; Identify
the Library Champions and KEEP THEM HAPPY.
Keep it brief. Students and faculty have short attention spans.
Go where they are. Emails and online messages are easy to dismiss. Your physical presence where they
learn is invaluable. Easier for them to remember a face than an online message.
Don't assume too much. Most business students don't know what boolean searching is and most don't
care. They just want to know the quickest and easiest way to get to the info.
Teach critical thinking.

It is best to promote services and resources on several fronts, rather than just choosing one method.
there is never enough you can do
Don't use blanket marketing campaigns, one on one always works best.
Two top needs of aspiring entrepreneurs are business plan and funding. Excellent local resource in
KCSourceLink.
getting out the library and into the offices of instructors and faculty, and into the flow of students, is crucial
for understanding what resources to provide and what users turn to for information
librarians need more background in learning, information literacy, and curriculum mapping to become
partners with business instructors. understanding learning outcomes of business programs will help embed
into the curriculum
faculty will seek out expertise from librarians on copyright issues
librarians are viewed as experts regarding information technology and innovative websites--librarians that
gain competencies using open web sources can integrate these with library resources--users do not
distinquish between library information and web information, nor should librarians
Number one lesson is to continually promote your services.
1. Business people are great supporters of the library! They see its economic value and support it
wholeheartedly.
2. A happy customer passes it on!
- small business people have little time and less money to spend on researching their needs. but they are
very appreciative of any help
- small businesses that are helped through the start-up process come back to the library for information,
support, and development. They become users and supporters of the public library.
- small businesses provide more than an economic contribution to their community; they are truly members
of the community offering stability, retention, good citizenship and community support.
Needs are constantly changing, with the business environment and with our faculty and students
Never enough money for resources.
Distance is a problem.
MBAs do not appreciate bibliographic instruction - they prefer to meet when they need the information -
when they have come to a halt on a project. This has led to a great increase in consultations and long email
questions - many with more follow up - the consultations can lead to semester long involvment.
Identify the core issue before attempting to provide an answer or adviceMany clients are unsure of what
information they are seeking, and try to cover that fact by asking for information in too broad or irrelevant
terms.
Many people don't know what they don't know.
An online catalog is still a mystery.
Many users, even those we think are technologically savvy, aren't.
Many users still prefer the printed book for ease of scanning. While online books are provided, those who sit
in front of a computer most of the day don't want to "learn" from reading a book on a computer screen.
It is very very important to know the company business, update your skills, keep pace with the changing
business needs. Need be, take some elementary course in the domain, this helps in gaining customer
confidence.
This question overwhelms me. I'll have to think about it. Right now I'm just trying to keep my head above
water.
Good grief.
Listen to residents, read local press, and research local demographics so you can identify needs.
Remember that they may not think of you unless you remind them.
Identify leaders in the business community and schmooze with them.
They don't care about tiny details being perfect.
They expect to see a good facility.
Telephone reference (email too, but not much).
current information most valuable; not too much interwst in historical information except for fiancncial data;
taking the time to talk with users and explain how things work is always worth the time; you have to make
the connections to sell your service; you can not do this sitting behind a desk
- We can't actively sell or promote the service - there is a market but we aren't staffed to support it
- You can't sell a service that you can only support on certain days or at certain times - it does more harm
than good
- Business people are hungry for free or almost free resources and the more you can provide pathfinders or
easy ways for them to help themselves - the easier it is on us and on them to get what they need
We don't know enough about what they actually need.
Students (generally) only do what their professors tell them to do.
Competition for acceptance at our business school is high, students are generally at the top of their classes,
and often place out of early English classes where info literacy is taught.
We need more collaboration in curriculum development.
We need to market, market, market.
The basic reference interview is still the most important tool.
Although it is number 1 priority to me, it isn't necessarily the number 1 priority for the faculty.
Students are very appreciative when you're able to help them.

Sometimes a database that the librarians perceive as little-used actually attracts a lot of interest. Continuous
conversations about resources are important.
none learned yet.
Just because it's on the internet doesn't mean it's free. Just because it's free doesn't mean it's good. Even
if you build it/ present it/ offer food with it, they won't necessarily come. Building relationships takes time and
effort - some take more time than others. Most of the time, your best advertisement is someone else's
experience of you and your services.
probably the best lesson I have is that you can't expect to have the perfect answer for every question all the
time. Maybe 98% of the time ;)
1. People are frustrated with bureacracy, government regulations, etc, but they can be helped to overcome
the frustration by a librarian who can explain how the 'system' works
2. Business information/resources can be very expensive, and most public libraries are left in the dust when
it comes to buying them
3. The mission of the public library (Free information for all) can be seen as contradictory or threatening by
the business community
4. People are truly grateful when you can help them find the information, or the agency/organization, they
need
Sorry, can't recall anything at the moment.
In Italy, librarians need to gain prestige among faculty members and executives giving them excellent
services, improving the knowledge in business and economics fields and, above all, collaborating in
research projects
Most important to be proactive and get in touch with the business community to build relationships.
Don't overpromise what you can deliver given staffing skill set, budget, other client needs, etc.
Provide the best service with the resources you have
Persevere in spite of obstacles
- Never understimate the abilities of your patrons. If they need something they will be willing to work hard to
find info, get assistance, learn.
- It is important to market your services. Not everyone know what a library offers, especially now with so
many new services and ways to access info.
- Starting a business is sometimes a way of getting employment, But people should not go into a business
where they have no experience, so it can be helpful to guide them towards getting job experience and
vocational training first.
1 04/11/2008 10:32:27 AM 00:13:48 Completed
2 04/11/2008 10:33:06 AM 00:13:55 Partial
3 04/11/2008 10:40:17 AM 02:04:33 Completed
4 04/11/2008 11:03:42 AM 02:11:20 Completed
5 04/11/2008 11:08:16 AM 02:13:59 Completed
6 04/11/2008 11:20:20 AM 02:16:25 Completed
7 04/11/2008 11:42:18 AM 02:07:53 Completed
8 04/11/2008 12:05:15 PM 02:01:31 Partial
9 04/11/2008 12:14:38 PM 02:09:13 Completed
10 04/11/2008 12:18:34 PM 02:01:38 Partial
11 04/11/2008 12:23:33 PM 02:35:50 Completed
12 04/11/2008 12:30:41 PM 02:02:24 Partial
13 04/11/2008 12:55:55 PM 02:02:31 Partial
14 04/11/2008 01:09:06 PM 01:19:48 Completed
15 04/11/2008 01:37:57 PM 01:47:13 Completed
16 04/11/2008 01:44:35 PM 01:25:08 Completed
17 04/11/2008 01:52:46 PM 01:14:34 Completed
18 04/11/2008 03:08:54 PM 01:05:13 Partial
19 04/11/2008 04:25:31 PM 01:30:40 Completed
20 04/11/2008 04:42:17 PM 01:57:45 Completed
21 04/11/2008 04:51:36 PM 01:04:19 Partial
22 04/11/2008 04:51:58 PM 01:22:47 Completed
23 04/11/2008 05:30:14 PM 01:22:14 Completed
24 04/11/2008 05:34:15 PM 01:22:46 Partial
25 04/12/2008 12:39:54 PM 01:15:23 Completed
26 04/12/2008 02:30:14 PM 01:21:20 Completed
27 04/12/2008 02:50:12 PM 01:29:38 Completed
28 04/12/2008 05:00:12 PM 01:16:11 Completed
29 04/12/2008 05:36:45 PM 01:16:30 Partial
30 04/12/2008 08:45:59 PM 01:15:01 Completed
31 04/13/2008 07:05:46 AM 01:02:10 Partial
32 04/13/2008 11:36:41 AM 01:09:36 Completed
33 04/13/2008 12:05:44 PM 01:42:48 Partial
34 04/13/2008 05:09:16 PM 01:41:08 Completed
35 04/13/2008 07:27:39 PM 01:04:06 Partial
36 04/13/2008 07:33:49 PM 01:41:53 Completed
37 04/13/2008 09:05:34 PM 01:06:20 Partial
38 04/13/2008 11:50:17 PM 01:02:53 Partial
39 04/13/2008 11:58:08 PM 01:01:16 Partial
40 04/14/2008 06:25:22 AM 01:08:02 Partial
41 04/14/2008 07:24:15 AM 01:23:59 Completed
42 04/14/2008 07:30:28 AM 01:05:02 Partial
43 04/14/2008 07:42:00 AM 01:08:08 Partial
44 04/14/2008 07:45:35 AM 01:55:22 Partial
45 04/14/2008 07:53:04 AM 01:10:47 Completed
46 04/14/2008 07:53:06 AM 01:22:23 Completed
47 04/14/2008 08:01:34 AM 01:01:59 Partial
48 04/14/2008 08:15:01 AM 01:02:44 Partial
49 04/14/2008 08:15:41 AM 01:09:37 Completed
50 04/14/2008 08:25:14 AM 01:10:57 Completed
51 04/14/2008 08:25:28 AM 01:01:16 Partial
52 04/14/2008 08:32:01 AM 01:27:23 Completed
53 04/14/2008 08:43:33 AM 01:05:18 Completed
54 04/14/2008 08:51:13 AM 01:02:30 Partial
55 04/14/2008 08:52:09 AM 01:45:38 Partial
56 04/14/2008 08:54:11 AM 01:07:23 Partial
57 04/14/2008 09:00:08 AM 02:56:00 Partial
58 04/14/2008 09:02:00 AM 02:10:32 Partial
59 04/14/2008 09:04:20 AM 02:21:52 Completed
60 04/14/2008 09:09:44 AM 02:04:01 Partial
61 04/14/2008 09:15:38 AM 02:01:35 Partial
62 04/14/2008 09:24:14 AM 02:02:39 Partial
63 04/14/2008 09:50:49 AM 02:01:33 Partial
64 04/14/2008 09:55:08 AM 02:45:56 Completed
65 04/14/2008 10:00:10 AM 02:13:24 Completed
66 04/14/2008 10:02:43 AM 02:20:25 Completed
67 04/14/2008 10:18:50 AM 02:45:06 Completed
68 04/14/2008 10:28:56 AM 02:15:12 Completed
69 04/14/2008 10:31:10 AM 02:01:54 Partial
70 04/14/2008 10:32:36 AM 02:24:41 Completed
71 04/14/2008 10:36:32 AM 02:17:59 Completed
72 04/14/2008 10:58:32 AM 02:22:11 Completed
73 04/14/2008 11:05:57 AM 02:06:04 Partial
74 04/14/2008 11:09:03 AM 02:40:41 Completed
75 04/14/2008 11:19:47 AM 02:16:51 Partial
76 04/14/2008 11:19:57 AM 02:20:29 Completed
77 04/14/2008 11:22:34 AM 02:02:30 Completed
78 04/14/2008 12:23:35 PM 02:02:42 Partial
79 04/14/2008 12:36:17 PM 02:21:39 Partial
80 04/14/2008 12:44:57 PM 02:14:52 Partial
81 04/14/2008 12:46:16 PM 02:55:48 Completed
82 04/14/2008 12:50:02 PM 02:20:26 Partial
83 04/14/2008 01:12:24 PM 02:16:23 Completed
84 04/14/2008 01:44:42 PM 02:05:52 Completed
85 04/14/2008 01:50:19 PM 02:40:29 Completed
86 04/14/2008 02:07:41 PM 02:06:39 Partial
87 04/14/2008 02:10:22 PM 02:27:13 Completed
88 04/14/2008 02:45:10 PM 02:34:14 Partial
89 04/14/2008 03:11:02 PM 02:03:45 Partial
90 04/14/2008 03:16:02 PM 02:26:11 Completed
91 04/14/2008 03:16:26 PM 02:36:40 Partial
92 04/14/2008 04:41:10 PM 02:22:57 Completed
93 04/14/2008 04:43:42 PM 02:19:55 Completed
94 04/14/2008 05:09:25 PM 02:50:59 Completed
95 04/14/2008 05:44:09 PM 02:07:53 Partial
96 04/14/2008 06:38:35 PM 02:19:56 Completed
97 04/14/2008 09:51:18 PM 02:50:50 Completed
98 04/15/2008 06:04:48 AM 02:08:28 Completed
99 04/15/2008 06:51:42 AM 02:41:59 Completed
100 04/15/2008 10:25:07 AM 02:01:31 Partial
101 04/15/2008 10:49:06 AM 02:01:56 Completed
102 04/15/2008 12:46:50 PM 02:04:36 Partial
103 04/15/2008 03:32:56 PM 02:55:17 Completed
104 04/15/2008 05:19:39 PM 02:02:52 Partial
105 04/15/2008 05:54:59 PM 02:18:30 Completed
106 04/15/2008 11:48:14 PM 02:03:57 Partial
107 04/16/2008 06:37:45 AM 02:07:53 Partial
108 04/16/2008 07:22:21 AM 02:22:12 Partial
109 04/16/2008 07:32:02 AM 02:03:41 Partial
110 04/16/2008 07:42:40 AM 02:11:27 Completed
111 04/16/2008 07:47:27 AM 02:08:38 Partial
112 04/16/2008 07:56:28 AM 02:18:43 Completed
113 04/16/2008 08:14:47 AM 02:02:10 Partial
114 04/16/2008 08:18:27 AM 02:24:51 Completed
115 04/16/2008 08:19:00 AM 02:18:27 Completed
116 04/16/2008 08:52:19 AM 02:02:00 Partial
117 04/16/2008 08:56:40 AM 02:41:22 Completed
118 04/16/2008 09:37:57 AM 02:30:52 Completed
119 04/16/2008 10:06:36 AM 02:14:15 Completed
120 04/16/2008 10:19:02 AM 03:30:21 Completed
121 04/16/2008 10:36:24 AM 03:20:44 Completed
122 04/16/2008 11:57:39 AM 03:33:02 Completed
123 04/16/2008 12:53:05 PM 03:08:56 Completed
124 04/16/2008 12:56:14 PM 03:21:04 Completed
125 04/16/2008 01:08:01 PM 03:48:33 Completed
126 04/16/2008 01:21:42 PM 03:04:15 Partial
127 04/16/2008 01:27:39 PM 03:10:37 Completed
128 04/16/2008 02:14:26 PM 03:11:57 Completed
129 04/16/2008 05:16:00 PM 01:00:25 Completed
130 04/16/2008 05:29:44 PM 01:25:01 Completed
131 04/16/2008 05:44:20 PM 01:01:04 Partial
132 04/16/2008 06:12:31 PM 01:23:07 Completed
133 04/17/2008 07:00:01 AM 01:39:31 Completed
134 04/17/2008 08:44:40 AM 01:12:57 Completed
135 04/17/2008 08:57:50 AM 01:01:47 Partial
136 04/17/2008 11:55:52 AM 01:13:50 Partial
137 04/18/2008 01:25:49 PM 01:40:44 Completed
138 04/18/2008 02:01:45 PM 01:33:11 Completed
139 04/18/2008 03:47:54 PM 01:02:16 Partial
140 04/18/2008 06:55:53 PM 01:05:28 Completed
141 04/18/2008 07:08:54 PM 01:06:05 Partial
142 04/19/2008 10:29:59 AM 01:41:29 Completed
15. What kind of library do you represent?
Academic
Public
Academic
Public
Academic
Public
Public
Public
Public
Academic
Public
Academic
Special
Special
Public
Academic
Public
Academic
Public
Academic
Academic
Academic
Public
Special
Academic
Special
Academic
Academic
Public
Academic
Public
Special
Public
Public
Public
Academic
Academic
Academic
Academic
Academic
Public
Public
Academic
Academic
Academic
Academic
Academic
Public
Academic
Public
Public
Academic
Public
Academic
Public
Public
Public
Academic
Academic
Academic
Special
Special
Academic
Special
Public
Academic
Academic
Academic
Academic
Academic
Academic
Academic
Academic
Special
Academic
Academic
Academic
Public
Public
Public
Academic
Public
Academic
Academic
Academic
Public
1 04/11/2008 10:32:27 AM 00:13:48 Completed
2 04/11/2008 10:33:06 AM 00:13:55 Partial
3 04/11/2008 10:40:17 AM 02:04:33 Completed
4 04/11/2008 11:03:42 AM 02:11:20 Completed
5 04/11/2008 11:08:16 AM 02:13:59 Completed
6 04/11/2008 11:20:20 AM 02:16:25 Completed
7 04/11/2008 11:42:18 AM 02:07:53 Completed
8 04/11/2008 12:05:15 PM 02:01:31 Partial
9 04/11/2008 12:14:38 PM 02:09:13 Completed
10 04/11/2008 12:18:34 PM 02:01:38 Partial
11 04/11/2008 12:23:33 PM 02:35:50 Completed
12 04/11/2008 12:30:41 PM 02:02:24 Partial
13 04/11/2008 12:55:55 PM 02:02:31 Partial
14 04/11/2008 01:09:06 PM 01:19:48 Completed
15 04/11/2008 01:37:57 PM 01:47:13 Completed
16 04/11/2008 01:44:35 PM 01:25:08 Completed
17 04/11/2008 01:52:46 PM 01:14:34 Completed
18 04/11/2008 03:08:54 PM 01:05:13 Partial
19 04/11/2008 04:25:31 PM 01:30:40 Completed
20 04/11/2008 04:42:17 PM 01:57:45 Completed
21 04/11/2008 04:51:36 PM 01:04:19 Partial
22 04/11/2008 04:51:58 PM 01:22:47 Completed
23 04/11/2008 05:30:14 PM 01:22:14 Completed
24 04/11/2008 05:34:15 PM 01:22:46 Partial
25 04/12/2008 12:39:54 PM 01:15:23 Completed
26 04/12/2008 02:30:14 PM 01:21:20 Completed
27 04/12/2008 02:50:12 PM 01:29:38 Completed
28 04/12/2008 05:00:12 PM 01:16:11 Completed
29 04/12/2008 05:36:45 PM 01:16:30 Partial
30 04/12/2008 08:45:59 PM 01:15:01 Completed
31 04/13/2008 07:05:46 AM 01:02:10 Partial
32 04/13/2008 11:36:41 AM 01:09:36 Completed
33 04/13/2008 12:05:44 PM 01:42:48 Partial
34 04/13/2008 05:09:16 PM 01:41:08 Completed
35 04/13/2008 07:27:39 PM 01:04:06 Partial
36 04/13/2008 07:33:49 PM 01:41:53 Completed
37 04/13/2008 09:05:34 PM 01:06:20 Partial
38 04/13/2008 11:50:17 PM 01:02:53 Partial
39 04/13/2008 11:58:08 PM 01:01:16 Partial
40 04/14/2008 06:25:22 AM 01:08:02 Partial
41 04/14/2008 07:24:15 AM 01:23:59 Completed
42 04/14/2008 07:30:28 AM 01:05:02 Partial
43 04/14/2008 07:42:00 AM 01:08:08 Partial
44 04/14/2008 07:45:35 AM 01:55:22 Partial
45 04/14/2008 07:53:04 AM 01:10:47 Completed
46 04/14/2008 07:53:06 AM 01:22:23 Completed
47 04/14/2008 08:01:34 AM 01:01:59 Partial
48 04/14/2008 08:15:01 AM 01:02:44 Partial
49 04/14/2008 08:15:41 AM 01:09:37 Completed
50 04/14/2008 08:25:14 AM 01:10:57 Completed
51 04/14/2008 08:25:28 AM 01:01:16 Partial
52 04/14/2008 08:32:01 AM 01:27:23 Completed
53 04/14/2008 08:43:33 AM 01:05:18 Completed
54 04/14/2008 08:51:13 AM 01:02:30 Partial
55 04/14/2008 08:52:09 AM 01:45:38 Partial
56 04/14/2008 08:54:11 AM 01:07:23 Partial
57 04/14/2008 09:00:08 AM 02:56:00 Partial
58 04/14/2008 09:02:00 AM 02:10:32 Partial
59 04/14/2008 09:04:20 AM 02:21:52 Completed
60 04/14/2008 09:09:44 AM 02:04:01 Partial
61 04/14/2008 09:15:38 AM 02:01:35 Partial
62 04/14/2008 09:24:14 AM 02:02:39 Partial
63 04/14/2008 09:50:49 AM 02:01:33 Partial
64 04/14/2008 09:55:08 AM 02:45:56 Completed
65 04/14/2008 10:00:10 AM 02:13:24 Completed
66 04/14/2008 10:02:43 AM 02:20:25 Completed
67 04/14/2008 10:18:50 AM 02:45:06 Completed
68 04/14/2008 10:28:56 AM 02:15:12 Completed
69 04/14/2008 10:31:10 AM 02:01:54 Partial
70 04/14/2008 10:32:36 AM 02:24:41 Completed
71 04/14/2008 10:36:32 AM 02:17:59 Completed
72 04/14/2008 10:58:32 AM 02:22:11 Completed
73 04/14/2008 11:05:57 AM 02:06:04 Partial
74 04/14/2008 11:09:03 AM 02:40:41 Completed
75 04/14/2008 11:19:47 AM 02:16:51 Partial
76 04/14/2008 11:19:57 AM 02:20:29 Completed
77 04/14/2008 11:22:34 AM 02:02:30 Completed
78 04/14/2008 12:23:35 PM 02:02:42 Partial
79 04/14/2008 12:36:17 PM 02:21:39 Partial
80 04/14/2008 12:44:57 PM 02:14:52 Partial
81 04/14/2008 12:46:16 PM 02:55:48 Completed
82 04/14/2008 12:50:02 PM 02:20:26 Partial
83 04/14/2008 01:12:24 PM 02:16:23 Completed
84 04/14/2008 01:44:42 PM 02:05:52 Completed
85 04/14/2008 01:50:19 PM 02:40:29 Completed
86 04/14/2008 02:07:41 PM 02:06:39 Partial
87 04/14/2008 02:10:22 PM 02:27:13 Completed
88 04/14/2008 02:45:10 PM 02:34:14 Partial
89 04/14/2008 03:11:02 PM 02:03:45 Partial
90 04/14/2008 03:16:02 PM 02:26:11 Completed
91 04/14/2008 03:16:26 PM 02:36:40 Partial
92 04/14/2008 04:41:10 PM 02:22:57 Completed
93 04/14/2008 04:43:42 PM 02:19:55 Completed
94 04/14/2008 05:09:25 PM 02:50:59 Completed
95 04/14/2008 05:44:09 PM 02:07:53 Partial
96 04/14/2008 06:38:35 PM 02:19:56 Completed
97 04/14/2008 09:51:18 PM 02:50:50 Completed
98 04/15/2008 06:04:48 AM 02:08:28 Completed
99 04/15/2008 06:51:42 AM 02:41:59 Completed
100 04/15/2008 10:25:07 AM 02:01:31 Partial
101 04/15/2008 10:49:06 AM 02:01:56 Completed
102 04/15/2008 12:46:50 PM 02:04:36 Partial
103 04/15/2008 03:32:56 PM 02:55:17 Completed
104 04/15/2008 05:19:39 PM 02:02:52 Partial
105 04/15/2008 05:54:59 PM 02:18:30 Completed
106 04/15/2008 11:48:14 PM 02:03:57 Partial
107 04/16/2008 06:37:45 AM 02:07:53 Partial
108 04/16/2008 07:22:21 AM 02:22:12 Partial
109 04/16/2008 07:32:02 AM 02:03:41 Partial
110 04/16/2008 07:42:40 AM 02:11:27 Completed
111 04/16/2008 07:47:27 AM 02:08:38 Partial
112 04/16/2008 07:56:28 AM 02:18:43 Completed
113 04/16/2008 08:14:47 AM 02:02:10 Partial
114 04/16/2008 08:18:27 AM 02:24:51 Completed
115 04/16/2008 08:19:00 AM 02:18:27 Completed
116 04/16/2008 08:52:19 AM 02:02:00 Partial
117 04/16/2008 08:56:40 AM 02:41:22 Completed
118 04/16/2008 09:37:57 AM 02:30:52 Completed
119 04/16/2008 10:06:36 AM 02:14:15 Completed
120 04/16/2008 10:19:02 AM 03:30:21 Completed
121 04/16/2008 10:36:24 AM 03:20:44 Completed
122 04/16/2008 11:57:39 AM 03:33:02 Completed
123 04/16/2008 12:53:05 PM 03:08:56 Completed
124 04/16/2008 12:56:14 PM 03:21:04 Completed
125 04/16/2008 01:08:01 PM 03:48:33 Completed
126 04/16/2008 01:21:42 PM 03:04:15 Partial
127 04/16/2008 01:27:39 PM 03:10:37 Completed
128 04/16/2008 02:14:26 PM 03:11:57 Completed
129 04/16/2008 05:16:00 PM 01:00:25 Completed
130 04/16/2008 05:29:44 PM 01:25:01 Completed
131 04/16/2008 05:44:20 PM 01:01:04 Partial
132 04/16/2008 06:12:31 PM 01:23:07 Completed
133 04/17/2008 07:00:01 AM 01:39:31 Completed
134 04/17/2008 08:44:40 AM 01:12:57 Completed
135 04/17/2008 08:57:50 AM 01:01:47 Partial
136 04/17/2008 11:55:52 AM 01:13:50 Partial
137 04/18/2008 01:25:49 PM 01:40:44 Completed
138 04/18/2008 02:01:45 PM 01:33:11 Completed
139 04/18/2008 03:47:54 PM 01:02:16 Partial
140 04/18/2008 06:55:53 PM 01:05:28 Completed
141 04/18/2008 07:08:54 PM 01:06:05 Partial
142 04/19/2008 10:29:59 AM 01:41:29 Completed
16. What is the size of your customer base?
5001-10,000
5001-10,000
More than 10,000
5001-10,000
2001-5000
More than 10,000
More than 10,000
More than 10,000
5001-10,000
More than 10,000
More than 10,000
5001-10,000
Less than 500
500-2000
More than 10,000
More than 10,000
More than 10,000
More than 10,000
More than 10,000
500-2000
2001-5000
2001-5000
More than 10,000
500-2000
500-2000
More than 10,000
2001-5000
5001-10,000
More than 10,000
2001-5000
5001-10,000
2001-5000
More than 10,000
More than 10,000
2001-5000
More than 10,000
More than 10,000
500-2000
5001-10,000
Less than 500
More than 10,000
More than 10,000
500-2000
5001-10,000
5001-10,000
2001-5000
More than 10,000
Less than 500
5001-10,000
More than 10,000
More than 10,000
2001-5000
More than 10,000
5001-10,000
More than 10,000
More than 10,000
Less than 500
2001-5000
More than 10,000
500-2000
More than 10,000
2001-5000
500-2000
Less than 500
More than 10,000
500-2000
Less than 500
5001-10,000
More than 10,000
More than 10,000
More than 10,000
2001-5000
2001-5000
500-2000
2001-5000
500-2000
500-2000
More than 10,000
More than 10,000
More than 10,000
2001-5000
More than 10,000
500-2000
More than 10,000
500-2000
More than 10,000
1 04/11/2008 10:32:27 AM 00:13:48 Completed
2 04/11/2008 10:33:06 AM 00:13:55 Partial
3 04/11/2008 10:40:17 AM 02:04:33 Completed
4 04/11/2008 11:03:42 AM 02:11:20 Completed
5 04/11/2008 11:08:16 AM 02:13:59 Completed
6 04/11/2008 11:20:20 AM 02:16:25 Completed
7 04/11/2008 11:42:18 AM 02:07:53 Completed
8 04/11/2008 12:05:15 PM 02:01:31 Partial
9 04/11/2008 12:14:38 PM 02:09:13 Completed
10 04/11/2008 12:18:34 PM 02:01:38 Partial
11 04/11/2008 12:23:33 PM 02:35:50 Completed
12 04/11/2008 12:30:41 PM 02:02:24 Partial
13 04/11/2008 12:55:55 PM 02:02:31 Partial
14 04/11/2008 01:09:06 PM 01:19:48 Completed
15 04/11/2008 01:37:57 PM 01:47:13 Completed
16 04/11/2008 01:44:35 PM 01:25:08 Completed
17 04/11/2008 01:52:46 PM 01:14:34 Completed
18 04/11/2008 03:08:54 PM 01:05:13 Partial
19 04/11/2008 04:25:31 PM 01:30:40 Completed
20 04/11/2008 04:42:17 PM 01:57:45 Completed
21 04/11/2008 04:51:36 PM 01:04:19 Partial
22 04/11/2008 04:51:58 PM 01:22:47 Completed
23 04/11/2008 05:30:14 PM 01:22:14 Completed
24 04/11/2008 05:34:15 PM 01:22:46 Partial
25 04/12/2008 12:39:54 PM 01:15:23 Completed
26 04/12/2008 02:30:14 PM 01:21:20 Completed
27 04/12/2008 02:50:12 PM 01:29:38 Completed
28 04/12/2008 05:00:12 PM 01:16:11 Completed
29 04/12/2008 05:36:45 PM 01:16:30 Partial
30 04/12/2008 08:45:59 PM 01:15:01 Completed
31 04/13/2008 07:05:46 AM 01:02:10 Partial
32 04/13/2008 11:36:41 AM 01:09:36 Completed
33 04/13/2008 12:05:44 PM 01:42:48 Partial
34 04/13/2008 05:09:16 PM 01:41:08 Completed
35 04/13/2008 07:27:39 PM 01:04:06 Partial
36 04/13/2008 07:33:49 PM 01:41:53 Completed
37 04/13/2008 09:05:34 PM 01:06:20 Partial
38 04/13/2008 11:50:17 PM 01:02:53 Partial
39 04/13/2008 11:58:08 PM 01:01:16 Partial
40 04/14/2008 06:25:22 AM 01:08:02 Partial
41 04/14/2008 07:24:15 AM 01:23:59 Completed
42 04/14/2008 07:30:28 AM 01:05:02 Partial
43 04/14/2008 07:42:00 AM 01:08:08 Partial
44 04/14/2008 07:45:35 AM 01:55:22 Partial
45 04/14/2008 07:53:04 AM 01:10:47 Completed
46 04/14/2008 07:53:06 AM 01:22:23 Completed
47 04/14/2008 08:01:34 AM 01:01:59 Partial
48 04/14/2008 08:15:01 AM 01:02:44 Partial
49 04/14/2008 08:15:41 AM 01:09:37 Completed
50 04/14/2008 08:25:14 AM 01:10:57 Completed
51 04/14/2008 08:25:28 AM 01:01:16 Partial
52 04/14/2008 08:32:01 AM 01:27:23 Completed
53 04/14/2008 08:43:33 AM 01:05:18 Completed
54 04/14/2008 08:51:13 AM 01:02:30 Partial
55 04/14/2008 08:52:09 AM 01:45:38 Partial
56 04/14/2008 08:54:11 AM 01:07:23 Partial
57 04/14/2008 09:00:08 AM 02:56:00 Partial
58 04/14/2008 09:02:00 AM 02:10:32 Partial
59 04/14/2008 09:04:20 AM 02:21:52 Completed
60 04/14/2008 09:09:44 AM 02:04:01 Partial
61 04/14/2008 09:15:38 AM 02:01:35 Partial
62 04/14/2008 09:24:14 AM 02:02:39 Partial
63 04/14/2008 09:50:49 AM 02:01:33 Partial
64 04/14/2008 09:55:08 AM 02:45:56 Completed
65 04/14/2008 10:00:10 AM 02:13:24 Completed
66 04/14/2008 10:02:43 AM 02:20:25 Completed
67 04/14/2008 10:18:50 AM 02:45:06 Completed
68 04/14/2008 10:28:56 AM 02:15:12 Completed
69 04/14/2008 10:31:10 AM 02:01:54 Partial
70 04/14/2008 10:32:36 AM 02:24:41 Completed
71 04/14/2008 10:36:32 AM 02:17:59 Completed
72 04/14/2008 10:58:32 AM 02:22:11 Completed
73 04/14/2008 11:05:57 AM 02:06:04 Partial
74 04/14/2008 11:09:03 AM 02:40:41 Completed
75 04/14/2008 11:19:47 AM 02:16:51 Partial
76 04/14/2008 11:19:57 AM 02:20:29 Completed
77 04/14/2008 11:22:34 AM 02:02:30 Completed
78 04/14/2008 12:23:35 PM 02:02:42 Partial
79 04/14/2008 12:36:17 PM 02:21:39 Partial
80 04/14/2008 12:44:57 PM 02:14:52 Partial
81 04/14/2008 12:46:16 PM 02:55:48 Completed
82 04/14/2008 12:50:02 PM 02:20:26 Partial
83 04/14/2008 01:12:24 PM 02:16:23 Completed
84 04/14/2008 01:44:42 PM 02:05:52 Completed
85 04/14/2008 01:50:19 PM 02:40:29 Completed
86 04/14/2008 02:07:41 PM 02:06:39 Partial
87 04/14/2008 02:10:22 PM 02:27:13 Completed
88 04/14/2008 02:45:10 PM 02:34:14 Partial
89 04/14/2008 03:11:02 PM 02:03:45 Partial
90 04/14/2008 03:16:02 PM 02:26:11 Completed
91 04/14/2008 03:16:26 PM 02:36:40 Partial
92 04/14/2008 04:41:10 PM 02:22:57 Completed
93 04/14/2008 04:43:42 PM 02:19:55 Completed
94 04/14/2008 05:09:25 PM 02:50:59 Completed
95 04/14/2008 05:44:09 PM 02:07:53 Partial
96 04/14/2008 06:38:35 PM 02:19:56 Completed
97 04/14/2008 09:51:18 PM 02:50:50 Completed
98 04/15/2008 06:04:48 AM 02:08:28 Completed
99 04/15/2008 06:51:42 AM 02:41:59 Completed
100 04/15/2008 10:25:07 AM 02:01:31 Partial
101 04/15/2008 10:49:06 AM 02:01:56 Completed
102 04/15/2008 12:46:50 PM 02:04:36 Partial
103 04/15/2008 03:32:56 PM 02:55:17 Completed
104 04/15/2008 05:19:39 PM 02:02:52 Partial
105 04/15/2008 05:54:59 PM 02:18:30 Completed
106 04/15/2008 11:48:14 PM 02:03:57 Partial
107 04/16/2008 06:37:45 AM 02:07:53 Partial
108 04/16/2008 07:22:21 AM 02:22:12 Partial
109 04/16/2008 07:32:02 AM 02:03:41 Partial
110 04/16/2008 07:42:40 AM 02:11:27 Completed
111 04/16/2008 07:47:27 AM 02:08:38 Partial
112 04/16/2008 07:56:28 AM 02:18:43 Completed
113 04/16/2008 08:14:47 AM 02:02:10 Partial
114 04/16/2008 08:18:27 AM 02:24:51 Completed
115 04/16/2008 08:19:00 AM 02:18:27 Completed
116 04/16/2008 08:52:19 AM 02:02:00 Partial
117 04/16/2008 08:56:40 AM 02:41:22 Completed
118 04/16/2008 09:37:57 AM 02:30:52 Completed
119 04/16/2008 10:06:36 AM 02:14:15 Completed
120 04/16/2008 10:19:02 AM 03:30:21 Completed
121 04/16/2008 10:36:24 AM 03:20:44 Completed
122 04/16/2008 11:57:39 AM 03:33:02 Completed
123 04/16/2008 12:53:05 PM 03:08:56 Completed
124 04/16/2008 12:56:14 PM 03:21:04 Completed
125 04/16/2008 01:08:01 PM 03:48:33 Completed
126 04/16/2008 01:21:42 PM 03:04:15 Partial
127 04/16/2008 01:27:39 PM 03:10:37 Completed
128 04/16/2008 02:14:26 PM 03:11:57 Completed
129 04/16/2008 05:16:00 PM 01:00:25 Completed
130 04/16/2008 05:29:44 PM 01:25:01 Completed
131 04/16/2008 05:44:20 PM 01:01:04 Partial
132 04/16/2008 06:12:31 PM 01:23:07 Completed
133 04/17/2008 07:00:01 AM 01:39:31 Completed
134 04/17/2008 08:44:40 AM 01:12:57 Completed
135 04/17/2008 08:57:50 AM 01:01:47 Partial
136 04/17/2008 11:55:52 AM 01:13:50 Partial
137 04/18/2008 01:25:49 PM 01:40:44 Completed
138 04/18/2008 02:01:45 PM 01:33:11 Completed
139 04/18/2008 03:47:54 PM 01:02:16 Partial
140 04/18/2008 06:55:53 PM 01:05:28 Completed
141 04/18/2008 07:08:54 PM 01:06:05 Partial
142 04/19/2008 10:29:59 AM 01:41:29 Completed
17. What technology is offered at your library?
Public-access computers that contain software or programs which may be useful for
business purposes (please specify software or programs in the "If other, please specify" box) Wireless
Wireless
Wireless
Wireless
Wireless
Laptops
Ports
Ports Laptops
Ports Game consoles
Ports
Ports Laptops
Laptops
Ports
Laptops Portable audio devices (iPods, MP3 players, cd players) Game consoles
Laptops
Ports Laptops
Laptops
Ports Laptops
Laptops
Laptops Game consoles
Laptops
Ports Laptops
Ports
Ports Laptops
Laptops
Ports Laptops
Ports Laptops
Ports Game consoles
Ports Laptops
Ports Laptops
Ports
Ports
Ports
Ports
Ports Laptops
Ports Laptops
Laptops
Laptops
Ports Laptops
Game consoles
Word, Excel, PowerPoint, Publisher
Learning Express Library
MS Office suite
MS Office Suite
Office
Not a physical library.
EBSCOhost
ReferenceUSA
Wall Street Journal
ebsco dbs, lexix nexis, proquest newpapers
MS Office, statistical programs
Microsoft Office suite of applications
We have just one public-access computer for visiting internal staff from other locations; it also is used for
self-checkout by on-site staff; and provides access to a few select databases, CDs (such as Applied
Science & Technology Abstracts) that aren't needed on all engineers' desktops - just are for occassional
use, per licenses we've worked out with a few vendors.
all public-access computers are loaded with MS Office suite
Scanning multimedia software
Microsoft Office products with some dedicated computers and over 100 full service computers that
include Internet access and Microsoft Office Products at 12 branch libraries.
software: MS access, SPSS (available on laptops)
We have one computer for single-access software like legal contracts and documents.
The library website and self-service tools are all available on the Library page on the company intranet.
We have all MS Office 2000 programs.
Microsoft Word
SPSS, ArcGIS, M$ Office Suite 2007
Reference USA, Morningstar, Learn - a Test (forgot to mention that in earlier answers in the survey),
Microsoft Office as well as we teach these classes in our computer lab
We provide access to numerous business databases, such as Datastream, Business & Company
Resource Center, Lexis Nexis, Thomson Research, WRDS, Stat-USA, Business Source Premier, MRI+,
etc.
All the standard library databases.
Business databases and business plan programs.
Office 2007 suite, desktop publishing, SPSS
special software such as STATA and SPSS
Scanners
At this time we provide all the searching and some analysis for our clients
standard office software;
We have a digital resource lab where students can create presentations or posters for their classwork.
Excel and other Office products
A separate computer lab has statistics-analysis tools
Personal pick up windows for clients claiming electronic information files (pdfs, powerpoint, etc)
Limited public access - private university.
Software provided is the Microsoft Office Suite 2003, soon to be 2007, Internet Explorer and Firefox
browsers, an HP scanner and accompanying software, CD players/burners
designated terminals5
Windows office software (wordprocessing, spreadsheet, etc)
1 04/11/2008 10:32:27 AM 00:13:48 Completed
2 04/11/2008 10:33:06 AM 00:13:55 Partial
3 04/11/2008 10:40:17 AM 02:04:33 Completed
4 04/11/2008 11:03:42 AM 02:11:20 Completed
5 04/11/2008 11:08:16 AM 02:13:59 Completed
6 04/11/2008 11:20:20 AM 02:16:25 Completed
7 04/11/2008 11:42:18 AM 02:07:53 Completed
8 04/11/2008 12:05:15 PM 02:01:31 Partial
9 04/11/2008 12:14:38 PM 02:09:13 Completed
10 04/11/2008 12:18:34 PM 02:01:38 Partial
11 04/11/2008 12:23:33 PM 02:35:50 Completed
12 04/11/2008 12:30:41 PM 02:02:24 Partial
13 04/11/2008 12:55:55 PM 02:02:31 Partial
14 04/11/2008 01:09:06 PM 01:19:48 Completed
15 04/11/2008 01:37:57 PM 01:47:13 Completed
16 04/11/2008 01:44:35 PM 01:25:08 Completed
17 04/11/2008 01:52:46 PM 01:14:34 Completed
18 04/11/2008 03:08:54 PM 01:05:13 Partial
19 04/11/2008 04:25:31 PM 01:30:40 Completed
20 04/11/2008 04:42:17 PM 01:57:45 Completed
21 04/11/2008 04:51:36 PM 01:04:19 Partial
22 04/11/2008 04:51:58 PM 01:22:47 Completed
23 04/11/2008 05:30:14 PM 01:22:14 Completed
24 04/11/2008 05:34:15 PM 01:22:46 Partial
25 04/12/2008 12:39:54 PM 01:15:23 Completed
26 04/12/2008 02:30:14 PM 01:21:20 Completed
27 04/12/2008 02:50:12 PM 01:29:38 Completed
28 04/12/2008 05:00:12 PM 01:16:11 Completed
29 04/12/2008 05:36:45 PM 01:16:30 Partial
30 04/12/2008 08:45:59 PM 01:15:01 Completed
31 04/13/2008 07:05:46 AM 01:02:10 Partial
32 04/13/2008 11:36:41 AM 01:09:36 Completed
33 04/13/2008 12:05:44 PM 01:42:48 Partial
34 04/13/2008 05:09:16 PM 01:41:08 Completed
35 04/13/2008 07:27:39 PM 01:04:06 Partial
36 04/13/2008 07:33:49 PM 01:41:53 Completed
37 04/13/2008 09:05:34 PM 01:06:20 Partial
38 04/13/2008 11:50:17 PM 01:02:53 Partial
39 04/13/2008 11:58:08 PM 01:01:16 Partial
40 04/14/2008 06:25:22 AM 01:08:02 Partial
41 04/14/2008 07:24:15 AM 01:23:59 Completed
42 04/14/2008 07:30:28 AM 01:05:02 Partial
43 04/14/2008 07:42:00 AM 01:08:08 Partial
44 04/14/2008 07:45:35 AM 01:55:22 Partial
45 04/14/2008 07:53:04 AM 01:10:47 Completed
46 04/14/2008 07:53:06 AM 01:22:23 Completed
47 04/14/2008 08:01:34 AM 01:01:59 Partial
48 04/14/2008 08:15:01 AM 01:02:44 Partial
49 04/14/2008 08:15:41 AM 01:09:37 Completed
50 04/14/2008 08:25:14 AM 01:10:57 Completed
51 04/14/2008 08:25:28 AM 01:01:16 Partial
52 04/14/2008 08:32:01 AM 01:27:23 Completed
53 04/14/2008 08:43:33 AM 01:05:18 Completed
54 04/14/2008 08:51:13 AM 01:02:30 Partial
55 04/14/2008 08:52:09 AM 01:45:38 Partial
56 04/14/2008 08:54:11 AM 01:07:23 Partial
57 04/14/2008 09:00:08 AM 02:56:00 Partial
58 04/14/2008 09:02:00 AM 02:10:32 Partial
59 04/14/2008 09:04:20 AM 02:21:52 Completed
60 04/14/2008 09:09:44 AM 02:04:01 Partial
61 04/14/2008 09:15:38 AM 02:01:35 Partial
62 04/14/2008 09:24:14 AM 02:02:39 Partial
63 04/14/2008 09:50:49 AM 02:01:33 Partial
64 04/14/2008 09:55:08 AM 02:45:56 Completed
65 04/14/2008 10:00:10 AM 02:13:24 Completed
66 04/14/2008 10:02:43 AM 02:20:25 Completed
67 04/14/2008 10:18:50 AM 02:45:06 Completed
68 04/14/2008 10:28:56 AM 02:15:12 Completed
69 04/14/2008 10:31:10 AM 02:01:54 Partial
70 04/14/2008 10:32:36 AM 02:24:41 Completed
71 04/14/2008 10:36:32 AM 02:17:59 Completed
72 04/14/2008 10:58:32 AM 02:22:11 Completed
73 04/14/2008 11:05:57 AM 02:06:04 Partial
74 04/14/2008 11:09:03 AM 02:40:41 Completed
75 04/14/2008 11:19:47 AM 02:16:51 Partial
76 04/14/2008 11:19:57 AM 02:20:29 Completed
77 04/14/2008 11:22:34 AM 02:02:30 Completed
78 04/14/2008 12:23:35 PM 02:02:42 Partial
79 04/14/2008 12:36:17 PM 02:21:39 Partial
80 04/14/2008 12:44:57 PM 02:14:52 Partial
81 04/14/2008 12:46:16 PM 02:55:48 Completed
82 04/14/2008 12:50:02 PM 02:20:26 Partial
83 04/14/2008 01:12:24 PM 02:16:23 Completed
84 04/14/2008 01:44:42 PM 02:05:52 Completed
85 04/14/2008 01:50:19 PM 02:40:29 Completed
86 04/14/2008 02:07:41 PM 02:06:39 Partial
87 04/14/2008 02:10:22 PM 02:27:13 Completed
88 04/14/2008 02:45:10 PM 02:34:14 Partial
89 04/14/2008 03:11:02 PM 02:03:45 Partial
90 04/14/2008 03:16:02 PM 02:26:11 Completed
91 04/14/2008 03:16:26 PM 02:36:40 Partial
92 04/14/2008 04:41:10 PM 02:22:57 Completed
93 04/14/2008 04:43:42 PM 02:19:55 Completed
94 04/14/2008 05:09:25 PM 02:50:59 Completed
95 04/14/2008 05:44:09 PM 02:07:53 Partial
96 04/14/2008 06:38:35 PM 02:19:56 Completed
97 04/14/2008 09:51:18 PM 02:50:50 Completed
98 04/15/2008 06:04:48 AM 02:08:28 Completed
99 04/15/2008 06:51:42 AM 02:41:59 Completed
100 04/15/2008 10:25:07 AM 02:01:31 Partial
101 04/15/2008 10:49:06 AM 02:01:56 Completed
102 04/15/2008 12:46:50 PM 02:04:36 Partial
103 04/15/2008 03:32:56 PM 02:55:17 Completed
104 04/15/2008 05:19:39 PM 02:02:52 Partial
105 04/15/2008 05:54:59 PM 02:18:30 Completed
106 04/15/2008 11:48:14 PM 02:03:57 Partial
107 04/16/2008 06:37:45 AM 02:07:53 Partial
108 04/16/2008 07:22:21 AM 02:22:12 Partial
109 04/16/2008 07:32:02 AM 02:03:41 Partial
110 04/16/2008 07:42:40 AM 02:11:27 Completed
111 04/16/2008 07:47:27 AM 02:08:38 Partial
112 04/16/2008 07:56:28 AM 02:18:43 Completed
113 04/16/2008 08:14:47 AM 02:02:10 Partial
114 04/16/2008 08:18:27 AM 02:24:51 Completed
115 04/16/2008 08:19:00 AM 02:18:27 Completed
116 04/16/2008 08:52:19 AM 02:02:00 Partial
117 04/16/2008 08:56:40 AM 02:41:22 Completed
118 04/16/2008 09:37:57 AM 02:30:52 Completed
119 04/16/2008 10:06:36 AM 02:14:15 Completed
120 04/16/2008 10:19:02 AM 03:30:21 Completed
121 04/16/2008 10:36:24 AM 03:20:44 Completed
122 04/16/2008 11:57:39 AM 03:33:02 Completed
123 04/16/2008 12:53:05 PM 03:08:56 Completed
124 04/16/2008 12:56:14 PM 03:21:04 Completed
125 04/16/2008 01:08:01 PM 03:48:33 Completed
126 04/16/2008 01:21:42 PM 03:04:15 Partial
127 04/16/2008 01:27:39 PM 03:10:37 Completed
128 04/16/2008 02:14:26 PM 03:11:57 Completed
129 04/16/2008 05:16:00 PM 01:00:25 Completed
130 04/16/2008 05:29:44 PM 01:25:01 Completed
131 04/16/2008 05:44:20 PM 01:01:04 Partial
132 04/16/2008 06:12:31 PM 01:23:07 Completed
133 04/17/2008 07:00:01 AM 01:39:31 Completed
134 04/17/2008 08:44:40 AM 01:12:57 Completed
135 04/17/2008 08:57:50 AM 01:01:47 Partial
136 04/17/2008 11:55:52 AM 01:13:50 Partial
137 04/18/2008 01:25:49 PM 01:40:44 Completed
138 04/18/2008 02:01:45 PM 01:33:11 Completed
139 04/18/2008 03:47:54 PM 01:02:16 Partial
140 04/18/2008 06:55:53 PM 01:05:28 Completed
141 04/18/2008 07:08:54 PM 01:06:05 Partial
142 04/19/2008 10:29:59 AM 01:41:29 Completed
18. Please rank 1-5 the frequency of the types of patron interactions at your library: (1 is most
frequent and 5 is least frequent; enter N/A if the service is not available in your library/center)
Face-to-face
1
1
1
1
1
1
1
1
1
1
1
2
3
2
3
1
1
5
1
1
1
1
2
2
3
1
2
1
2
1
3
1
2
5
1
2
1
1
1
1
1
1
1
1
1
1
2
1
3
1
1
1
1
1
1
3
1
5
2
1
3
1
1
2
1
1
1
1
1
1
3
1
1
4
1
1
1
5
1
4
1
1
1
Email Phone IM/chat
2 3 n/a
4 2 5
4 2 3
3 2 5
3 2 4
3 2 4
3 2 n/a
1
3 2 4
3 2 2
3 2 4
2 3 4
1 3 5
1 2 N/A
3 1 4
2 1 5
3 2
2 4 3
4 4 N/A
3 4 2
2 4 3
2 3 n/a
2 3 5
1 3 n/a
1 3 4
1 2 5
2 3
1 3 n/a
3 2 4
3 4 5
2 3 4
1 2 5
3 2 n/a
5 1 0
3 4 0
2 3 N/A
1 3 4
3 2 n/a
4 3 2
3 2 NA
2 1 0
5 3 n/a
4 2 3
2 3 4
3 4 5
4 3 2
4 2 3
1 4 3
3 2 4
2 4 1
3 2
4 2 3
3 2 5
5 3
3 2 n/a
3 4 2
1 4 2
3 (my work email) 2 N/A
sonia.king@hawaii-sbdc.org 8088752408 5
1 3
2 3
2 4 n/a
3 2 NA
2 4 3
1 3 n/a
3 2 5
3 4 2
3 4 2
3 4 2
4 2 3
4 2 5
1 2 5
2 3 4
2 5 1
5 3 2
3 2 n/a
3 2 5
4 1 5
2 3 1
3 2 4
5 1 N/A
2 3 N/A
2 3
3 2 no
Other (please specify)
n/a
very had to say: phone & chat are about the same now
4
4 web-based forms and requests from within OPAC
n/a
4 - paper request forms available to be completed and dropped off
5 (I go outside the library to make a presentation)
1--Visits to library-generated business Web pages (should have been a category!)
4 Preset established ongoing research
n/a
newsletters sent out 4 times a year
consultations - 5
Classroom--2
5
Mail
for grad students, it is phone first, then IM/chat
Personal consultations in all subject areas
4 (Ask a Librarian email)
Breeze/Captivate presentations.. online video
conversations in the hallway
Virtual reference 4
5
Online request forms, 3
4
1 04/11/2008 10:32:27 AM 00:13:48 Completed
2 04/11/2008 10:33:06 AM 00:13:55 Partial
3 04/11/2008 10:40:17 AM 02:04:33 Completed
4 04/11/2008 11:03:42 AM 02:11:20 Completed
5 04/11/2008 11:08:16 AM 02:13:59 Completed
6 04/11/2008 11:20:20 AM 02:16:25 Completed
7 04/11/2008 11:42:18 AM 02:07:53 Completed
8 04/11/2008 12:05:15 PM 02:01:31 Partial
9 04/11/2008 12:14:38 PM 02:09:13 Completed
10 04/11/2008 12:18:34 PM 02:01:38 Partial
11 04/11/2008 12:23:33 PM 02:35:50 Completed
12 04/11/2008 12:30:41 PM 02:02:24 Partial
13 04/11/2008 12:55:55 PM 02:02:31 Partial
14 04/11/2008 01:09:06 PM 01:19:48 Completed
15 04/11/2008 01:37:57 PM 01:47:13 Completed
16 04/11/2008 01:44:35 PM 01:25:08 Completed
17 04/11/2008 01:52:46 PM 01:14:34 Completed
18 04/11/2008 03:08:54 PM 01:05:13 Partial
19 04/11/2008 04:25:31 PM 01:30:40 Completed
20 04/11/2008 04:42:17 PM 01:57:45 Completed
21 04/11/2008 04:51:36 PM 01:04:19 Partial
22 04/11/2008 04:51:58 PM 01:22:47 Completed
23 04/11/2008 05:30:14 PM 01:22:14 Completed
24 04/11/2008 05:34:15 PM 01:22:46 Partial
25 04/12/2008 12:39:54 PM 01:15:23 Completed
26 04/12/2008 02:30:14 PM 01:21:20 Completed
27 04/12/2008 02:50:12 PM 01:29:38 Completed
28 04/12/2008 05:00:12 PM 01:16:11 Completed
29 04/12/2008 05:36:45 PM 01:16:30 Partial
30 04/12/2008 08:45:59 PM 01:15:01 Completed
31 04/13/2008 07:05:46 AM 01:02:10 Partial
32 04/13/2008 11:36:41 AM 01:09:36 Completed
33 04/13/2008 12:05:44 PM 01:42:48 Partial
34 04/13/2008 05:09:16 PM 01:41:08 Completed
35 04/13/2008 07:27:39 PM 01:04:06 Partial
36 04/13/2008 07:33:49 PM 01:41:53 Completed
37 04/13/2008 09:05:34 PM 01:06:20 Partial
38 04/13/2008 11:50:17 PM 01:02:53 Partial
39 04/13/2008 11:58:08 PM 01:01:16 Partial
40 04/14/2008 06:25:22 AM 01:08:02 Partial
41 04/14/2008 07:24:15 AM 01:23:59 Completed
42 04/14/2008 07:30:28 AM 01:05:02 Partial
43 04/14/2008 07:42:00 AM 01:08:08 Partial
44 04/14/2008 07:45:35 AM 01:55:22 Partial
45 04/14/2008 07:53:04 AM 01:10:47 Completed
46 04/14/2008 07:53:06 AM 01:22:23 Completed
47 04/14/2008 08:01:34 AM 01:01:59 Partial
48 04/14/2008 08:15:01 AM 01:02:44 Partial
49 04/14/2008 08:15:41 AM 01:09:37 Completed
50 04/14/2008 08:25:14 AM 01:10:57 Completed
51 04/14/2008 08:25:28 AM 01:01:16 Partial
52 04/14/2008 08:32:01 AM 01:27:23 Completed
53 04/14/2008 08:43:33 AM 01:05:18 Completed
54 04/14/2008 08:51:13 AM 01:02:30 Partial
55 04/14/2008 08:52:09 AM 01:45:38 Partial
56 04/14/2008 08:54:11 AM 01:07:23 Partial
57 04/14/2008 09:00:08 AM 02:56:00 Partial
58 04/14/2008 09:02:00 AM 02:10:32 Partial
59 04/14/2008 09:04:20 AM 02:21:52 Completed
60 04/14/2008 09:09:44 AM 02:04:01 Partial
61 04/14/2008 09:15:38 AM 02:01:35 Partial
62 04/14/2008 09:24:14 AM 02:02:39 Partial
63 04/14/2008 09:50:49 AM 02:01:33 Partial
64 04/14/2008 09:55:08 AM 02:45:56 Completed
65 04/14/2008 10:00:10 AM 02:13:24 Completed
66 04/14/2008 10:02:43 AM 02:20:25 Completed
67 04/14/2008 10:18:50 AM 02:45:06 Completed
68 04/14/2008 10:28:56 AM 02:15:12 Completed
69 04/14/2008 10:31:10 AM 02:01:54 Partial
70 04/14/2008 10:32:36 AM 02:24:41 Completed
71 04/14/2008 10:36:32 AM 02:17:59 Completed
72 04/14/2008 10:58:32 AM 02:22:11 Completed
73 04/14/2008 11:05:57 AM 02:06:04 Partial
74 04/14/2008 11:09:03 AM 02:40:41 Completed
75 04/14/2008 11:19:47 AM 02:16:51 Partial
76 04/14/2008 11:19:57 AM 02:20:29 Completed
77 04/14/2008 11:22:34 AM 02:02:30 Completed
78 04/14/2008 12:23:35 PM 02:02:42 Partial
79 04/14/2008 12:36:17 PM 02:21:39 Partial
80 04/14/2008 12:44:57 PM 02:14:52 Partial
81 04/14/2008 12:46:16 PM 02:55:48 Completed
82 04/14/2008 12:50:02 PM 02:20:26 Partial
83 04/14/2008 01:12:24 PM 02:16:23 Completed
84 04/14/2008 01:44:42 PM 02:05:52 Completed
85 04/14/2008 01:50:19 PM 02:40:29 Completed
86 04/14/2008 02:07:41 PM 02:06:39 Partial
87 04/14/2008 02:10:22 PM 02:27:13 Completed
88 04/14/2008 02:45:10 PM 02:34:14 Partial
89 04/14/2008 03:11:02 PM 02:03:45 Partial
90 04/14/2008 03:16:02 PM 02:26:11 Completed
91 04/14/2008 03:16:26 PM 02:36:40 Partial
92 04/14/2008 04:41:10 PM 02:22:57 Completed
93 04/14/2008 04:43:42 PM 02:19:55 Completed
94 04/14/2008 05:09:25 PM 02:50:59 Completed
95 04/14/2008 05:44:09 PM 02:07:53 Partial
96 04/14/2008 06:38:35 PM 02:19:56 Completed
97 04/14/2008 09:51:18 PM 02:50:50 Completed
98 04/15/2008 06:04:48 AM 02:08:28 Completed
99 04/15/2008 06:51:42 AM 02:41:59 Completed
100 04/15/2008 10:25:07 AM 02:01:31 Partial
101 04/15/2008 10:49:06 AM 02:01:56 Completed
102 04/15/2008 12:46:50 PM 02:04:36 Partial
103 04/15/2008 03:32:56 PM 02:55:17 Completed
104 04/15/2008 05:19:39 PM 02:02:52 Partial
105 04/15/2008 05:54:59 PM 02:18:30 Completed
106 04/15/2008 11:48:14 PM 02:03:57 Partial
107 04/16/2008 06:37:45 AM 02:07:53 Partial
108 04/16/2008 07:22:21 AM 02:22:12 Partial
109 04/16/2008 07:32:02 AM 02:03:41 Partial
110 04/16/2008 07:42:40 AM 02:11:27 Completed
111 04/16/2008 07:47:27 AM 02:08:38 Partial
112 04/16/2008 07:56:28 AM 02:18:43 Completed
113 04/16/2008 08:14:47 AM 02:02:10 Partial
114 04/16/2008 08:18:27 AM 02:24:51 Completed
115 04/16/2008 08:19:00 AM 02:18:27 Completed
116 04/16/2008 08:52:19 AM 02:02:00 Partial
117 04/16/2008 08:56:40 AM 02:41:22 Completed
118 04/16/2008 09:37:57 AM 02:30:52 Completed
119 04/16/2008 10:06:36 AM 02:14:15 Completed
120 04/16/2008 10:19:02 AM 03:30:21 Completed
121 04/16/2008 10:36:24 AM 03:20:44 Completed
122 04/16/2008 11:57:39 AM 03:33:02 Completed
123 04/16/2008 12:53:05 PM 03:08:56 Completed
124 04/16/2008 12:56:14 PM 03:21:04 Completed
125 04/16/2008 01:08:01 PM 03:48:33 Completed
126 04/16/2008 01:21:42 PM 03:04:15 Partial
127 04/16/2008 01:27:39 PM 03:10:37 Completed
128 04/16/2008 02:14:26 PM 03:11:57 Completed
129 04/16/2008 05:16:00 PM 01:00:25 Completed
130 04/16/2008 05:29:44 PM 01:25:01 Completed
131 04/16/2008 05:44:20 PM 01:01:04 Partial
132 04/16/2008 06:12:31 PM 01:23:07 Completed
133 04/17/2008 07:00:01 AM 01:39:31 Completed
134 04/17/2008 08:44:40 AM 01:12:57 Completed
135 04/17/2008 08:57:50 AM 01:01:47 Partial
136 04/17/2008 11:55:52 AM 01:13:50 Partial
137 04/18/2008 01:25:49 PM 01:40:44 Completed
138 04/18/2008 02:01:45 PM 01:33:11 Completed
139 04/18/2008 03:47:54 PM 01:02:16 Partial
140 04/18/2008 06:55:53 PM 01:05:28 Completed
141 04/18/2008 07:08:54 PM 01:06:05 Partial
142 04/19/2008 10:29:59 AM 01:41:29 Completed
19. What, if any, emerging technologies (e.g. online forums, social networking sites, wikis, blogs,
etc.) does your library use? For what purpose (outreach, reference, instruction) are they used?
blogs, podcasts, social networking sites--used to inform students and reach out to university community
We really don't use any of these yet as outreach. But as our staff is somewhat younger, this would
definitely be a viable option to consider. We do have a staff wiki, but others are not able to access it.
blogs for reference and instruction
None
Library Blog
Teen blog
We are incorporating all of the tools you list in the near future, either through our educational component
and/or through the public side of the service.
blogs to promote readers' advisory services or programs.
wikis for intranet communication.
Meebo (IM) for chat, wikis/blogs for information dissemination (library webpage) Balckboard for
instruction, catalog search in Facebook.
blogs - outreach and reference
wikis - instruction
IM - reference and outreach
We are experimenting with a blog and a wiki. We use the blog for outreach and to keep folks up to date.
We use the wiki as a reference tool.
We use IM for intra-departmental communication, wikis for outreach and intra-departmental
communication.
We use Sharepoint for some user guidance, library process documents, and special projects (library
intranet page usability testing, Action plan & improvements, metrics re: the new OPAC software). When
we have MOSS, we may play with wikis.
Libguides (our website), blogs (teens), wikis (internally), screencasting, del.icio.us
IM/chat
Blogs - for reader's advisory service
Wikis - for staff projects
Open access automated reference transaction recording database (for staff)
Blogs (news on library web site)
Meebo for contact purposes.
IM chat for research needs.
Facebook (library has presence there).
I have a Blog with Business book reviews and how to columns.
Blogs (outreach), Meebo widgets (reference), SynchronEyes software for instruction
We have:
Blog
Wiki
facebook group
rss, wikis for internal communication and external,
blogs, im
We're developing blogs and wikis at the moment for outreach, reference and instruction.
x
None at the present time.
We are working with one of our R&D groups on a site that will either be a wiki or a social network, still
determining the format.
I am creating a business blog. I will be using it to substitute for static web pages. I will use it for instruction,
outreach, and reference. Maybe also teaching of non-business librarian colleagues.
Many staff use blogs, but nothing has been linked to the website for us or patrons to find easily. Staff
members here at Main is trying to put together a wiki for program planning and for general Reference
Dept help, but few staff use it. We had a PLCMC-style Learning 2.0 program last year, but there is little
follow through. :(
I have a Business blog and a del.icio.us accout that I try to promote to patrons as a way to "pick my brain"
at 2 AM if they need to, but with little response.
A few blogs
WE are beginning to use social networking
We use podcasting in training international employees. Our corporate Portal utilizes a type of online forum
but we are woefully behind in utilizing the possibilities of social networking, wikis and blogs.
We use podcasting for training new employees and customers.

n/a
None at this point
Beginning a wiki soon for teens. Outreach, promoting reading and writing.
Blogs and social networking is being used with instruction and information literacy
bogs... for outreach
Blackboard - Course Management
All of the above for the three reasons listed.
Wikis in reference dept for staff communication.
nothing
blog, Facebook, Flick. Mostly promotion.
We have used all of the above for reference and instruction.
Blog for business outreach and instruction.
Wiki for internal use
online tutorials for reference and instruction
class web pages for instruction
We have a facebook site, but it is little used
all
IM--for reference
blogs--for collections news to faculty only
multimedia presentations for online tutorials
None for business.
none
Online newsletter - Business Lines blog to promote services & new resources.
At this time most of the emerging technologies are being used in relation to teen programming. I think
once we are comfortable with them we will carry them over to the business community in the form of
blogs, online videos, etc.
blogs - reading interests
None in business, but in other areas.
Blogs to get news out about the library in general.
Wikis for instruction so that graduate students can collaborate about resources
We sue wikis and blogs for internal communication.
SOcial networking sites to post surveys etc
Tagging for suggested electronic links
N/A
wikis - internal workspace
blogs - outreach
Advanced features of webinar products such as Centra and Webex
Wikis
Another huge question.. could you maybe figure out how to ask this by having us click boxes.. I don't have
time for an essay here...
wiki - internal organizing

blog - feed for home page
streaming videos -- breeze, captivate
i-clicker - instruction
that's all i can think of

We are not using any of these technologies
Don't yet have bandwidth to support internet 2.
By the way, the customer base is 2 million.

blogs for outreach; tutorials for instruction; webcasts (Elluminate) for instruction; IM for reference
We don't - we have a small community we serve and this year we surveyed out students and they aren't
interested in the library reaching them via social networking - they want their private lived separate from
school work
blogs - outreach
WE use email and IM for reference, blogs for temporary issues.
Wikis for subject guides
Blogs for outreach
Flickr for outreach
general blog for library news
class specific blogs to organize the resources
meebo widget on all pages
downloadable/customizable toolbar for browser
creating a wiki for career resources
have a flikr account from the last remodel (will be modifying soon as second remodel project is about to
begin...)
We use a blog for internal communication within the reference team.
n/a.
In the process of implementing an RSS feed for outreach and light-weight instruction. Several individual
staff have Facebook pages and write blogs, but not necessarily for library use.
already been addressed in previous questions
blogs for outreach
It's so minimal - not worth including here. i.e. online reference, not focused on business...
Our branch has a MySpace page ready, but approval has not been received.
None
We tried interactive programs for reference, but only few students used them.
We are developing rich web services using AJAX technologies
facebook - for outreach
instant messaging - for reference service
blogs - for staff message/memo board and for promotional purposes
We have a general blog for the library information - outreach
We are experimenting with a wiki for technical manners
Considering IM service - reference, outreach
Blogs could be very helpful - a great way for business people to exchange tips, local info etc. We do not
do this.

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1 04/11/2008 10:32:27 AM 00:13:48 Completed

Business InfoGuides on our webpage.

2. Finding reliable information about grants for new businesses, globally.

3. Demographic information for real estate questions.

Determined needs by patron requests at public library and surveys of patrons.

2. How to write a business plan

Strategy use to identify needs:

Keep current on industries and clients.

Depth info on potential and existing clients.

Constant overview of questions asked

Information about opening a new business

How to get funding (grants) for new businesses

How to write business plans

- speak with professors

I obtained the syllabi from the department faculty.

2. adequate electronic database supplementi to the print collection

Information on fundraising for not for profit organzations

Help with writing a business plan

Identifying funding sources

Help for entreprenuers

access to statistical data--

Business Courses at local colleges/universities - student support

(Groups & individuals contacted the library for resources)

Being on the desk 20-30 hrs per week.

Check classes and projects assigned.

Business information designed for technical users

resources for faculty research

We conducted an "information resources audit"

Public library - it's what they ask for.

Strategies: tracking subjects of reference questions, input from business faculty.

Identify these needs anecdotally, via patron contact at Reference Desk

General about starting and running a small business.

Legal aspects and how to set up a small business in our area.

Industry statistics for business plans.

Surveys and anecdotal information

We purchase print resources.

We speak before Chambers & Rotaries promoting our resources.

Subscribe to many business databases.

Supply booklists to small business counseling agencies - SBA, SCORE, SBDC.

these 2 strategies seem to be working fine.

(This was 3 years ago)

We take appointments with individuals to assist them in their search needs.

The Biz Wiki continues to be very well used

Implementing Six Sigma is a very popular print book.

Anything on Toyota manufacturing and product development techniquest is hot.

Something for company research- Hoovers, Mergent Online, etc

1. Brands & Their Companies

Value Line in print

Directory of Corporate Affiliations

Business database refresher classes are offered twice a year.

I am actually working on #3 and expect to work on #2.

2. A complete schedule of classes covering business topics

3. Adding access to additional databases

Services - we could provide much more to university and community

metasearch technology for business databases

(because we serve a lot of off-campus business students on the graduate level)

A one credit class on business information literacy skills.

Have a separate area for a carrer collection.

Hire business librarian position.

We send a welcome packet to all new hires.

in each class we visit we have a short section on the library services

support of business school dean

both methods have brought me "business."