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automatically
specializes processes to match the current situation,
adjusting the solution by any number of dimensions,
such as customer type, product, channel, department,
geography, language and time.
Automates Work
Pega BPM helps your organization automate work, handling
receiving, routing and reporting on work across multiple
channels and organizational silos.
Goes beyond workflow to automate retrieval of relevant
data and adapt decisions in real time.
Optimizes customer interactions, delivers relevant
information, and automatically tailors screens and forms
to simplify and enrich the user experience.
Automatically resolves processes via straight-through
processing when possible, and defers to human judgment
when required.
Engages Users across Channels
Pega Omni-Channel UX
is a responsive, standards-based UI
that reduces the time and cost to design and deploy todays
multi-channel applications:
Design once and deploy everywhere. Screens automatically
adapt to the platform and screen size. The user experience
is automatically tailored to the device and channel for the
current user and situation.
Consistent, attractive and intuitive UI across all channels,
including mobile and social.
Pega Pulse