Ethelbert Surinder Coonghe Phone: +91-98806-02250

# 122, 10th Main, 4th Cross, Email:

surindercoonghe@hotmail.com
2nd Stage,Indiranagar,
Bangalore - 560 038.

Objective

To secure a challenging and responsible position in corporate environment in which

initiative skills, ambitious and commitment to excellence are utilized to the full potentials.

Current Company Profile

IPGA Supply Chain Operations (CMS), GBS India, Hewlett-Packard. (Feb 2007-till date).

Current Job Profile

Change Order Management: Managing the BOM Changes for the Commercial Imaging
and Printing Business Category- North Americas. The cycle starts from getting the request
from the Global Business Unit and ends after it’s uploaded into the BOM Management
system.

SAP Material Master Management: Managing the Material Master and also the BOM
set-up for the FGI’s in SAP. Also responsible for resolving the Deltas that exists between
the different SAP systems used across HP and Contract Manufacturers.

Key Responsibilities :

• Responsible for setting up the Material Master for FGI’s, FFGI’s and LL’s Parts for
Commercial Depots in SAP (R/3) ERP system.
• Responsible for managing all Commercial Changes to BOM in SAP(R/3) system,
released through Change Orders in ECS.
• Working with Planning, Procurement and the CM’s, ensuring proper and timely flow
of information across the systems.
• Single point of contact as a Change Specialist from the Commercial SAP (R/3), set-
ups.
• Creating Engineering Change Masters for setting up the BOM’s in the system.
• Responsible for Quality analysis and Cycle time analysis.
• Involved in SLA reporting to the clients.
• Work very closely and also provide timely help to the Cross-functional team, with
their activities.
• Preparing the Weekly process matrix and presenting it to the Customers.

Key Achievements:

• Involved in preparation of ISO process documentation.

• Involved in updating of L3-Process Maps for SAP Business.
• Prepared process documentation such as Task Analysis, Course Blue Print and
PowerPoint presentations.
• Recognized twice as “Monthly Performer” and “Employee in Spotlight”
 • Automated few processes in SAP, which assures Quality and Timeliness, for which it
was recognized for “Best Kaizen” Award.
• Cross trained new individuals for SAP Commercial SAP Business.
• Involved in value addition Business projects for Commercial SAP Business.
• Enhanced the scope of the existing Delta report.

Previous Work Experience:

1) Company Profile : Hinduja TMT, Bangalore

2.7 years of working experience of which 1 year as Assistant Claims Processing Executive
and 1.7 years as a Claims Processing Executive.

Designation : Assistant Claims Processing Executive.

Period : July ’04 to March ‘05
Responsibilities : Processing Dental claims with 100% quality and maintaining Turn
around time for all the assigned regions. Reaching individual targets and
helping to achieve team target.

Designation : Claims Processing Executive.

Period : April ’05 to Jan ‘07

Responsibilities :
• Handling the dedicated account of LUCENT TECHNOLOGIES and AVAYA
• Coordinating with clients conference calls for regular weekly updates and
clarification.
• Handling a team of 8 claim processors as a small group head.
• Initiate the team by assigning report works to each and every examiner.

Key Achievements:
• Created lots of macros across the floor which helped the examiners to process
claims easily with 100% quality, for which I was recognized as ‘Best Innovator’.
• Played the role of mentor, taken care of a batch of 7 examiners.

2) Company Profile : M/s. Cholamandalam Investments and Finance Company,

Chennai.
Working as Junior Web Designer and Developer, responsible for all the web uploads of data
file from all the branches in India.

Period : November ’02 to April ‘04.

Responsibilities :
• Designing and developing the company’s administrating website.
• Uploading the data file into the website at midnight 3 ‘O clock so that the branches
all over India can access these files in time.
• Designing animated banners and user interface templates for the web site.

Educational Qualification
 M.C.A from Bharathidasan University through St.Joseph’s College, Trichirapalli, Tamil
Nadu.

B. Sc in Physics from Manonmaniam Sundaranar University, Tamil Nadu.

Traits

Quick learning and efficient transfer of knowledge.

Good interaction and negotiations.
Good communication skills.
Good listener and good analyzing.
Receive and provide timely feedback for improvement.
Adaptability and flexibility including ability to manage pressure, ambiguity and change

Personal Details

Date of Birth : 24th February 1978

Languages Known : English, Tamil and Kannada.
Hobbies : Music, playing in-door Games.