A PROJECT REPORT

ON
HUMAN RESOURCE
OF
DOMINOS PIZZA
Submitted in partial ulillment !r t"e de#ree !
P$DM
POST $RADUATE DIP%OMA IN MANA$EMENT
&'(()*'(++,

Submitted T!- Submitted ./-
Mrs. Mukta Keskar Jyoti Mishra
PGDM (HR)



SINH$AD INSTITUTE OF MANA$EMENT
0AD$AON PUNE *1++(1+
1
CERTIFICATE
T"i2 i2 3erti/in# t"at t"e pr!4e3t entitled 5HUMAN RESOURCE6 i2 a b!naide
7!r8 d!ne under t"e #uidan3e ! MRS9 MU:TA :ES:AR b/ J;OTI MISHRA in
t"e partial ulillment ! re<uirement !r t"e a7ard ! P$DM ! SINH$AD
INSTITUTE OF MANA$EMENT &SIOM,9
S"e "a2 7!r8ed under !ur #uidan3e and dire3ti!n9 Her 7!r8 i2 !und t! be
2ati2a3t!r/ and 3!mplete in all re2pe3t9
$UIDED .;- DIRECTOR
&Mr29 Mu8ta :e28ar, &Daniel Pen8ar,
DATE- DATE-
P%ACE- PUNE P%ACE-
2
AC:NO=%ED$EMENT
It i2 a #reat plea2ure and pri>ile#e !r me t! pre2ent rep!rt entitled 5HUMAN
RESOURCE ASPECT 59
I 7!uld li8e t! e?pre22 m/ 2in3ere #ratitude t! Mr29 Mu8ta 8e28ar 7"! "a2 >er/
8indl/ #uided me !r t"i2 pr!4e3t rep!rt9
I e?tend m/ #ratitude t!7ard2 m/ in2titute SINH$AD INSTITUTE OF
MANA$EMENT !r "elpin# me t! 2u33e22ull/ 3!mplete t"e pr!4e3t 7!r89
3
COMPAN; PROFI%E
DOMINOS PIZZA
Domino's Pizza is an international ast oo! "izza !eli#ery $or"oration. %t &as oun!e!
'y (om Mona)han. (here are $urrently a'out *+,-- $or"orate an! ran$hise! stores in ,,
$ountries+ in$lu!in) all ,- ./ states. %t &as the se$on!0lar)est "izza $hain 'ehin! Pizza
Hut in the .nite! /tates. %n 1123+ the irst Domino's Pizza ran$hise store o"ene! in
4"silanti. Domino5s $ontinue! to )ro& an! in 113* o"ene! its 2--th store.
6n May 13+ 11*3+ Domino's o"ene! its irst international store+ in 7inni"e)+
8ana!a. (hat same year+ Domino's o"ene! its 1+---th store o#erall+ an! 'y 111,
Domino's ha! 1+--- international lo$ations. %n 111*+ ater 3* years o o&nershi"+
Domino's Pizza oun!er (om Mona)han announ$e! his retirement an! sol! 13 "er$ent o
the $om"any to 9ain 8a"ital+ %n$. or a'out :1 'illion an! $ease! 'ein) in#ol#e! in !ay0
to0!ay o"erations o the $om"any. ; year later+ the $om"any name! Da#i! ;.
9ran!on 8hairman an! 8hie <=e$uti#e 6i$er. %n#ol#e! in !ay0to0!ay o"erations o the
$om"any. ; year later+ the $om"any name! Da#i! ;. 9ran!on 8hairman an! 8hie
<=e$uti#e 6i$er.
%n a simultaneous $ele'ration in 2--2+ Domino's o"ene! its ,+---th ../. store in Huntley+
%llinois an! its 3+---th international store in Panama 8ity+ makin) *+--- total stores or
the system. ;lso that the Domino's Pizza store in (alla)ht+ Du'lin+ %relan!+ 'e$ame the
irst in Domino's history to hit a turno#er o :3 million (>2.3, million) "er year. ;s o
/e"tem'er 2--2+ it has *+23* stores &hi$h totale! ./:1.? 'illion in )ross in$ome. %n
2--3+ Domino's intro!u$e! its @eterans an! Deli#erin) the Dream ran$hisin) "ro)rams
?
an! also rolle! out its online an! mo'ile or!erin) sites. %n 2--1 the $om"any's stores
in Ae& 4ork 8ity an! 7ashin)ton D.8. "ro#i!e! more than 12+--- "izzas to relie
&orkers ollo&in) the /e"tem'er 11 atta$ks on the 7orl! (ra!e 8enter an! (he
Penta)on. (hrou)h a mat$hin) un!s "ro)ram+ the $or"oration !onate! :3,-+--- to the
;meri$an Re! 8ross' !isaster relie eort.
Leading industry publication Pizza Today magazine named Dominos Pizza
"Chain of the Year" in 200!
,
KEY INFORMATION
T/pe 0 Pu'li$ (A4/<B DPC)
F!unded 0 4"silanti+ Mi$hi)an+ ../. (112-)
Head<uarter2 0 ;nn ;r'or+ Mi$hi)an+ ../.
F!under 0 (om Mona)han
C"airman @ CEO 0 Da#i! 9ran!on.
Indu2tr/ 0 Restaurants
Pr!du3t2 PiAAa 0 B san!&i$hes B"asta B $hi$ken &in)s B!esserts
Empl!/ee2 0 1?,+---
=eb2ite0htt"BDD&&&.!ominos.$omD
2
DOMINOS PIZZA TIME%INE
+)C(
(om Mona)han an! his 'rother James "ur$hase EDomini$k5s+E a "izza store in 4"silanti+
Mi$hi)an. Mona)han 'orro&e! :,-- to 'uy the store.
+)C+
James tra!es his hal o the 'usiness to (om or a @olks&a)en 9eetle.
+)CD
(om Mona)han is sole o&ner o $om"any+ an! renames the 'usiness EDomino's Pizza+
%n$.E
+)CE
(he irst Domino's Pizza ran$hise store o"ens in 4"silanti+ Mi$hi)an.
+)CF
8om"any hea!Fuarters an! $ommissary are !estroye! 'y ire. Girst Domino's store
outsi!e o Mi$hi)an o"ens in 9urlin)ton+ @ermont.
+)ED
;mstar 8or".+ maker o Domino /u)ar+ institutes a tra!emark inrin)ement la&suit
a)ainst Domino's Pizza. %n 11*-+ Ge!eral $ourt rules Domino's Pizza !i! not inrin)e on
the Domino /u)ar tra!emark.
+)FG
Domino's irst international store o"ens in 7inni"e)+ 8ana!a. (he 1---
th
Domino's store
o"ens. (he irst Domino's store o"ens on the ;ustralian $ontinent+ in Hueens lan!+
;ustralia.
+))(
Domino's Pizza si)ns its 1+---th ran$hise.
+))'
Domino's rolls out 9rea!sti$ks+ the $om"any's irst national non0"izza menu item.
+))D
Domino's Pizza %nternational o"ens its 1+---th store.Girst store o"ens on ;ri$an
$ontinent+ in 8airo+ <)y"t.
+))C
Domino's laun$hes its 7e' site (&&&.!ominos.$om).
3
+))F
Domino's laun$hes another in!ustry inno#ation+ Domino's Heat 7a#e+ a hot 'a) usin)
"atente! te$hnolo)y that kee"s "izza o#en0hot to the $ustomer's !oor.
'(((
Domino's Pizza %nternational o"ens its 2+---th store outsi!e the .nite! /tates.Domino's
Pizza $ele'rates ?- years o inno#ation an! !eli#erin) "izza to homes aroun! the &orl!.
'((C
Domino5s Pizza intro!u$es 9ro&nie /Fuares I &arm+ !eli$ious+ 'ite0size! 'ro&nies
!eli#ere! &ith a u!)e !i""in) sau$e.
'((E
Domino5s rolls out online an! mo'ile or!erin).
D!min!2 PiAAa India %imited
6@<R@%<7
Domino's Pizza %n!ia Jimite! (DP%J) is the master ran$hisee or %n!ia+
/rilanka+ 9an)la!esh an! Ae"al rom Domino5s Pizza %nternational %n$.+ ./;.
*
(he $om"any ha! 'een "romote! 'y Mr./hyam /. 9hartia an! Mr. Hari /.9hartia
o the Ju'ilant 6r)anosys Grou" (Gormally @am 6r)ani$ Grou").
(he 8om"any &as in$or"orate! in Mar$h 111,.
(he Girst Domino's Pizza store in %n!ia as o"ene! in January 1112+ at Ae& Delhi
an! to!ay ater nine years Domino's Pizza %n!ia has )ro&n into a $ountry&i!e
net&ork o o#er 22- outlets in ?2 $ities.
Domino5s has a youn) an! enthusiasti$ team o o#er 2+1-- em"loyees.
Domino5s Pizza %n!ia has 'een $onsistently rate! amon)st the to" 2
"izza $hains &orl!&i!e in the Domino5s amily 'y Domino5s %nternational+ in
terms o Fuality o o"erations.
8ustomers $an or!er their "izzas 'y $allin) the sin)le $ountry&i!e EHun)er
Hel"lineE 0 12--01110123 an! Domino5s &as the irst one to start this a$ility or
its $ustomers.

1
HUMAN
RESOURCE
DOMINOS 0A%UES

Pla3e t"e 3u2t!mer e?perien3e at t"e 3!re ! all 7e d!
(heir $ustomers are the reason or their e=isten$e. (hey !emonstrate their a""re$iation 'y
"ro#i!in) them &ith hi)h Fuality oo! an! su"erior ser#i$e+ in a $lean+ &el$omin)
en#ironment+ at a )reat #alue.

3!mmitted t! t"eir pe!ple
Pro#i!e o""ortunity+ nurture talent+ !e#elo" lea!ers an! re&ar! a$hie#ement. (hey
'elie#e that a team o &ell0traine! in!i#i!uals &ith !i#erse 'a$k)roun!s an! e="erien$es+
&orkin) to)ether in an en#ironment that osters res"e$t an! !ri#es hi)h le#els o
en)a)ement+ is essential to $ontinue! su$$ess.
1-
.elie>e in t"e D!min!2 S/2tem
9usiness mo!el+ !e"i$te! 'y the Kthree0le))e! stoolL o o&nerDo"erators+ su""liers+ an!
$om"any em"loyees+ is their oun!ation+ an! the 'alan$e o interests amon) the three
)rou"s is key.

Operate t"eir bu2ine22 et"i3all/
/oun! ethi$s is )oo! 'usiness. ;t Domino5s+ they $on!u$t their 'usiness to hi)h
stan!ar!s o airness+ honesty+ an! inte)rity. (hey are in!i#i!ually a$$ounta'le an!
$olle$ti#ely res"onsi'le.

$i>e ba38 t! t"eir 3!mmunitie2
(ake the res"onsi'ilities that $ome &ith 'ein) a lea!er. (hey hel" their $ustomers 'uil!
'etter $ommunities+ su""ort Domino5s House 8harities+ an! le#era)e their size+ s$o"e an!
resour$es to hel" make the &orl! a 'etter "la$e.

$r!7 bu2ine22 pr!itabl/
Domino5s is a "u'li$ly tra!e! $om"any. ;s su$h+ they &ork to "ro#i!e sustaine!
"roita'le )ro&th or their sharehol!ers. (his reFuires a $ontinuin) o$us on their
$ustomers an! the health o their system.

Stri>e 3!ntinuall/ t! impr!>e
11
%t is a learnin) or)anization that aims to anti$i"ate an! res"on! to $han)in) $ustomer+
em"loyee an! system nee!s throu)h $onstant e#olution an! inno#ation.
A HEA%TH; STANDARD
2--*0-1 marke! a rein#i)oration or Domino5s Pizza+ &ith a reo$us on the $ore as"e$ts
o 'usiness M "ro!u$t+ ser#i$e an! ima)e. ;s ;ustralia5s num'er one "izza
$om"any+they &ant to lea! the &ay an! set a hi)h stan!ar! o their o&n. Grom the
minute $ustomers &alk into a store they &ant them to noti$e a !ieren$e. (he
'e)innin) o this Nourney &as in Ao#em'er 2--* &hen Domino5s im"lemente! 1-
ne& initiati#es an! hel! a simultaneous trainin) !ay &ith all stores a$ross ;ustralia
an! Ae& Cealan!. (his &as ollo&e! 'y the su$$essul laun$h o ne& menu an!
they are $ommitte! to e#ol#in) "ro!u$t oerin) &hile still oerin) the same )reat
#alue to $ustomers. 9y $ontinuin) to lit their )ame an! "ro#i!e outstan!in)
12
"ro!u$t+ ser#i$e &ith a smile an! an o#erall im"ressi#e ima)e they are !eli#erin) a
'etter o#erall e="erien$e to their $ustomer e#ery!ay o the year. Hi)hli)hte!
!eli#ery 'usiness as one o the key !ri#ers o litin) ser#i$e. 9y re!u$in) !eli#ery
times there is a stron) Oo&0on ee$t in in$rease! sales a$ross stores. 7hile they
still ha#e a lon) &ay to )o+ they are "rou! o the )ains they ha#e a$hie#e! !urin)
the "ast 12 months.
Re3ruitin# 2uitable appli3ant2
Human Resour$es 0 ;t Domino5s Pizza Grou"+ re$ruitin) an! retainin) the 'est "eo"le
is "riority an! it5s the No' o Human Resour$es to make sure that stay true to this
$ommitment. (his !e"artment hel"s us to attra$t an! hol! onto the #ery 'est "roessionals
in the in!ustry &hi$h is an im"ortant "art o maintainin) its lea!ershi" "osition.
13
Working at Dominos
Domino's Pizza has 'e$ome the &orl! lea!er in "izza !eli#ery an! one o the most
su$$essul ran3"i2e bu2ine22e2 7it" m!re t"an FH((( 2t!re2 in D( plu2 internati!nal
mar8et2.

T"e Re3ruitment and Sele3ti!n Pr!3e22

(he Domino5s Pizza Grou" Jt! re$ruitment "ro$ess $onsists o #arious sta)es an! is
!e"en!ent on the su$$ess rate o the #a$an$y. /hort listin) &ill $ommen$e !e"en!ent
on a""li$ation an! the mat$hin) o the reFuire! skills an! e="erien$e. 4ou &ill then 'e
1?
$onta$te! to e="lain the role in urther !etails an! i suita'le+ an inter#ie& &ill 'e
arran)e!.
Gurther inter#ie&s may o$$ur 'eore an oer is ma!e.
Due to hi)h #olumes o a""li$ations+ it is re)retul that althou)h they en!ea#our to
$onta$t all $an!i!ates re)ar!in) the status o their a""li$ation+ they may 'e una'le to
$onta$t e#eryone. % you are not 3!nta3ted 7it"in 'F da/2 o your su'mittin) your
a""li$ation+ it means that your a""li$ation has not 'een su$$essul on that o$$asion.

e*re3ruitment
%n Mar$h 2--1 Domino5s laun$he! a !e!i$ate! e*re3ruitment 7eb2ite to hel" more than
2+,-- initial No' #a$an$ies a$ross ?3? stores a$ross ;ustralia.
Ae& Cealan! ollo&e! shortly ater &ith more than ,-- a#aila'le "ositions. %n the Prst
&eek more than +(H((( 4!b appli3ati!n2 &ere re$ei#e!. Gor the Prst time e#er+ the
&e'site ena'le! "ros"e$ti#e No' a""li$ants to lo) on an! Pn! out e=a$tly &hat it5s like to
&ork or
Domino5s+ #ie& $urrent No' #a$an$ies an! "lay an intera$ti#e !eli#ery !ri#er )ame to
sho& Qit5s more un &ith us .(he 2+,-- initial No' #a$an$ies $ame as a result o the
su$$essul laun$h o the ne& menu earlier in the year. 7hile "ro#i!in) all rele#ant
em"loyment inormation or No' a""li$ations+ d!min!24!b293!m9au also eFui"s
1,
ran$hisees an! store mana)ers &ith all the rele#ant tools to re$ruit sta ee$ti#ely an!
Fui$kly at a store le#el. DominosNo's.$om.au is no& their main re$ruitment tool &ith all
a#aila'le No's u"!ate! on the site re)ularly.
T"e .eneit2
(hey re&ar! &orker5s talent &ith a $om"rehensi#e 'eneits "a$ka)e in$lu!in)B

Safety
9onus s$heme in$or"oratin) "roit
R 8ontri'utory Pension /$heme
R Pri#ate Me!i$al 8o#er (in$lu!in) !ental $o#er)
R %n$reasin) holi!ay entitlements
R ;$$ess to DPGJ5s 6$$u"ational Health nurseD$ounsellin)
R Gamily !ays+ rallies+ ree )its #ia the %ntranet+ !ress !o&n Gri!ay an! more

12
SOCIA% RESPONSI.I%IT;
C;C%ONE %ARR;
7hen 8y$lone Jarry !e#astate! the $oast o Gar Aorth Hueenslan! in Mar$h 2--2+
D!min!2 re2p!nded immediatel/. ; Domino5s relie team Oe& u" to Aorth
Hueenslan! an! &orke! aroun! the $lo$k to make an! !eli#er o#er 2+,-- "izzas to
ee! the hun)ry resi!ents an! emer)en$y ser#i$es #olunteers o %nnisail+ the small
to&n south o 8airns that 'ore the 'runt o Jarry5s ury.
SUPPORTIN$ %OCA% .USINESS
Jo$ally o&ne! an! o"erate!+ they stron)ly 'elie#e in )i#in) 'a$k to the $ommunity
13
that has $hosen Domino5s as their num'er one "izza "ro#i!er. (hat it is a maNor su""orter
o lo$al armers an! in!ustries+ usin) resh+ lo$al in)re!ients an! "ur$hasin) rom lo$al
su""liers &here#er "ossi'le.
SUPPORTIN$ COMMUNIT;
Domino5s is the "rin$i"al s"onsor o the ;4D;S a "ro)ram that 'rin)s to)ether se$on!ary
s$hool lea!ers+ s$hool $a"tains an! #i$e $a"tains+ rom a$ross ;ustralia+ to "arti$i"ate in
lea!ershi" "ro)rams. ;4D; youth &ill !e#elo" to lea! or)anisations su$h as Domino5s 0
an! they re$o)nise that in#estin) in their nation5s youth is in#estin) in its uture.
C"aritie2 O C"!i3e
Domino5s Pizza Grou" Jt! has sele$te! Make0;07ish Goun!ation .K+ as its $harity o
$hoi$e. Ma8e*A*=i2" F!undati!n U: )rants &ishes to $hil!ren &ith lie threatenin)
!iseases. %n %relan!+ Domino5s Pizza su""orts .arret2t!7n+ the $hil!ren5s $harity &hi$h
"ro#i!es me!i$ally en!orse! "ro)ramme o arts+ a!#enture an! un a$ti#ities or $hil!ren
&ith serious illnesses.

1*

DOMINOS DOU$HRAISERS
Dou)hraisers are the Domino5s #ersion o un!raisin). D!u#"rai2er2 aim t! 2upp!rt
l!3al 3!mmunitie2 b/ rai2in# und2 throu)h the sale o "izza "ro!u$ts on a "arti$ular
!ay or a $hosen $harities+ s$hools+ s"ortin) or $ommunity )rou"s. Dou)hraisin)
initiati#e is a #ital "art o its ran$hisees5 in#ol#ement &ithin lo$al $ommunities.
Dou)hraisin) e#ents are Nust one &ay Domino5s+ its ran$hisees an! team mem'ers )i#e
'a$k to the $ommunities &ho ha#e su""orte! .6#er the "ast 12 months Domino5s
stores a$ross ;ustralia an! Ae& Cealan! ha#e raise! thousan!s o !ollars or )oo!
$auses+ here5s Nust a e&B
T 0i3t!rian .u2"Ire Relie
J Red Cr!22 Can3er C!un3il2 Rela/ !r %ie
11
J Starli#"t F!undati!n2 Starli#"t Da/9
St!re T!ur2
Domino5s Pizza stores enNoy sharin) their skills an! kno&le!)e &ith lo$al "eo"le an!
en$oura)e s$hools an! $ommunity )rou"s to $ome an! #isit stores to see 'ehin! the
s$enes.
Many #isitors learn "!7 t! ma8e piAAa 7it" t"e D!min!2 e?pert2K (here is theme
store tours a$$or!in) to rele#ant $lassroom to"i$s or matters o interest an! like to &ork
$losely &ith or)anizers to make sure that the e="erien$e is un+ interestin) an!
inormati#e.
Pa2t pr!4e3t2 underta8en b/ pe!ple ! all a#e2 "a>e in3luded LSaet/ @
"/#ieneHLInternati!nal Fla>!ur2H QRunnin) ; Pizza Deli#ery /tore5 an! Q(ra#elin)
(he 7orl! Gor (he Ginest %n)re!ients5.
2-
(here are many other to"i$s to $hoose rom an! store mana)er $an tailor somethin)
s"e$ii$ to your re<uirement2.
/tore tours are not limite! to s$hools an! $olle)es. (hey also host #isits rom "lay
s$hemes+ retirees+ s$outin) an! )ui!in) or)anisations+ so$ial $lu's an! asso$iations 0 in
a$t+ anyone &ho5s a mem'er o their lo$al $ommunity.;ll tours are su'Ne$t to the
a""ro#al o a lo$al mana)er or ran$hisee an! times are restri$te! to outsi!e o 'usy
tra!in) hours.
D!min!2 C!rp!rate Trainin#
(rainin) is the $ornerstone or !e#elo"in) moti#ate! em"loyees into tomorro&5s
mana)ement an! ran$hisees. 7hether they seek to o'tain skills throu)h their
Sae Dri>in# Pr!#ram (le! 'y @* /u"er$ar le)en! 8rai) Jo&n!es) or atten! Domino5s
Pizza 8olle)e an! set their si)hts on mana)ement )oals M these "eo"le &ill 'e on
a Qre! $ar"et5 as they 'uil! their uture. T"eir e!rt and 3!mmitment i2 a38n!7led#ed
and re7arded9 (hey are the uture o Domino5s.
D!min!2 PiAAa Prep S3"!!l
Gor those team mem'ers not in stores e#ery !ay an! ni)ht+ it is $riti$al that they kno&
ho& their role su""orts those &ho are an! ha#e a soli! un!erstan!in) o &hat ha""ens in
21
the store. (his is so im"ortant to 'usiness that they !e#elo"e! EDomino's Pizza Pre"
/$hoolE or 7orl! Resour$e 8enter team mem'ers to )i#e them store o"erations
kno&le!)e. T"i2 pr!#ram earned D!min!M2 a NSte>ieN r!m t"e Ameri3an .u2ine22
A7ard29
Team member trainin#
(eam mem'er trainin) $ontinues to 'e a key o$us area or Domino5s+ "arti$ularly as
kee" on em"loyin) more an! more ne& team mem'ers a$ross its markets. %ts !nline
trainin# t!!l DOTTIH 7"i3" be#an in Au2tralia an! Ae& Cealan! in 2--3+ &as
laun$he! in (he Aetherlan!s usin) a lan)ua)e translator to Dut$h. 7ith the D6((%
system also a#aila'le in Gren$h+ the uture )oal is to ha#e all team mem'ers $onne$te!.
(his &ill "ro#i!e Domino5s &ith the a'ility to re"ort on all as"e$ts o trainin) usin) one
system rom any&here in the &orl!. Domino5s Gorums+ an internal inormation sharin)
system similar to Ga$e'ook+ rea$he! 2-+--- team mem'ers "osts !urin) 2--*0-1.
(his un$tion $reates an imme!iate !ata'ase o inormation sharin)+ rom )reat i!eas+ to
Fuestions that em"loyees or mana)ers ha#e. %t is a >aluable 8n!7led#e ba2e !r
2tru3turin# and tra38in# team member trainin#9
PiAAa C!lle#e 3!ntinue2 t! be an inte#ral part ! !ur 2t!re mana#er trainin#9 6#er
the "ast 12 months they ha#e also e=ten!e! Pizza 8olle)e to Domino5s hea! oP$e
em"loyees so e#en the "eo"le &ho &ork 'ehin! the s$enes ha#e the kno&le!)e o instore
roles an! o"erations. %t5s our $ommitment to kno&in) all le#els o the Domino5s 'usiness.
HR De>el!pment Pr!#ram
22
(he !e#elo"ment "ro)ram in the Domino5s Peo"le Girst !e"artment is a uniFue
o""ortunity or early $areer human resour$e "roessionals to $om"lete a !eine! $areer
!e#elo"ment "lan+ )ainin) kno&le!)e an! e="erien$e in all $a"a$ities o the iel!.
Domino5s Pizza is $ommitte! to the !e#elo"ment o the "arti$i"ants an! has "ur"osely
sele$te! "ositions that su""ort their "ro)ression &ith the e="e$tation that in#estin) in the
uture lea!ers o the !e"artment. (he "ro)ram is only su$$essul i the "arti$i"ant is
eFually $ommitte! to their !e#elo"ment an! res"onsi'ilities. Domino5s e="e$t $an!i!ates
to )et as mu$h as they $an rom ea$h rotation an! &illin)ly su""ort the $om"any5s
o'Ne$ti#es+ no matter &here the "osition is lo$ate!.
Ea3" parti3ipant i2 re<uired t! 3!mplete t"ree r!tati!n29 (&o o the rotations &ill 'e
in a $ore assi)nment that all "arti$i"ants must $om"lete+ an! the thir! &ill 'e one o the
a!!itional assi)nments.
C!re A22i#nment2-
/hare! /er#i$es .
Primary "oint o $onta$t or 12+--- $or"orate team mem'ers or Peo"le Girst0relate!
issues.
/u""ort team mem'er reFuests 'y e=e$utin) Peo"le Girst "oli$ies an! "ro$e!ures an!
initiatin) re$ommen!e! im"ro#ements.
Maintain team mem'ers5 ele$troni$ re$or!s.
8ommuni$ate an! su""ort Peo"le Girst "ro)rams
Mar8etpla3e &3!rp!rate mar8et,-
/u""ort team mem'ers in resol#in) em"loyee relations issues
8oor!inate stain) an! retention initiati#es
23
Additi!nal A22i#nment2-
Gran$hiseD<m"loyee Relations
8om"ensation
9eneits
(rainin) U %m"lementation Pro)ram
Jearnin) U De#elo"ment
Human Resour$e %normation /ystems
D!min!2 PiAAa be#an nearl/ D( /ear2 a#! a2 !ne 2mall piAAa 2"!p in ;p2ilantiH
Mi3"9 T!da/H re3!#niAed 7!rld leader in piAAa deli>er/ an! $an in! it almost
e#ery&here on the "lanet+ )ro&in) to FHC'1 2t!re lo$ations &orl!&i!e in more than ,,
$ountries.
T"at 8ind ! #r!7t" d!e2nt "appen b/ a33ident9 It ta8e2 leader2"ipH 3!mmitment
and an e>er*e>!l>in# team ! pa22i!nate pe!ple 7"! l!>e 7"at t"e/ d!9 (heir su$$ess
is a$$om"lishe! &hen e=$e"tional team mem'ers 767 their $ustomersV
2?
C!mpan/2 C"ariman and CEOH is on! o sayin) Kthe "izza $om"any &ith the 'est
"eo"le &ill &in.L 8learly+ the team mem'ers in !omino5s stores &ho make+ 'ake an! take
more than one million "izzas to $ustomers5 !oorste" e#ery !ay are the 'a$k'one o the
$om"any.
(he Domino's Pizza (eam is har! &orkin)+ $ommitte! to e=$ellen$e an! serious a'out
ha#in) un. T"ere are m!re t"an +E(H((( team member2 empl!/ed b/ C(( 3!rp!rate*
!7ned 2t!re2H a system o ,+---W !omesti$ ran$hise0o&ne! stores an! international
ran$hise 'ase that o"erates more than 3+--- stores in more than ,, $ounties aroun! the
)lo'e. 6 those+ 13+--- are $or"orate team mem'ers+ an! more than ?-- at the 7orl!
Resour$e 8enter in ;nn ;r'or+ Mi$hi)an.
C!ntinuin# Su33e22
(hrou)h the eorts o a !e!i$ate! team+ Domino5s Pizza oers )reat No' o""ortunities
an! lon)0term $areer o"tions to )ro& an! su$$ee!. (hey are lookin) or the 'est "eo"le to
!ri#e their 'usiness M mana)ers+ store $re& an! $or"orate team mem'ers &ith stron)
&ork ethi$+ $hara$ter+ "assion+ inte)rity an! !e!i$ation to !eli#erin) resultsV
.uildin# t"e net7!r8
Aee! or Fuality team mem'ers is ra"i!ly )ro&in) as Domino5s e="erien$es the stron)est
e="ansion in history+ so re3ruitment and trainin# pr!#ram2 pla/ an e22ential r!le in
identi/in# and nurturin# team member2 t! "elp b!!2t #r!7t"9
A#e i2 n! barrier at D!min!29 they look or "eo"le &ho are !ri#en to su$$ee!+ &ith the
ri)ht a""roa$h to har! &ork an! a )enuine !esire to learn. %n a$t+ many ran$hisees
2,
an! mem'ers o the Domino5s lea!ershi" team starte! as "izza !eli#ery !ri#ers an!
"izza makers.
CONC%USION
It "a2 2u33e22ull/ e2tabli2"ed it2 mar8et be3au2e !*
T"eir be2t 2er>i3e2
Empl!/eeM2 be"a>i!r
%!3aliAin# t"e menu
Deli>er/ S/2tem
Re3ruitment p!li3/
.eneit2 t! empl!/ee2
22
23