Version 2.14 March 16, 2012 Copyright 2012 Media5 Corporation (Media5) This document contains information that is confidential and proprietary to Media5. Media5 reserves all rights to this document as well as to the Intellectual Property of the document and the technology and know-how that it includes and represents. This publication cannot be reproduced, neither in whole nor in part, in any form whatsoever, without written prior approval by Media5. Media5 reserves the right to revise this publication and make changes at any time and without the obligation to notify any person and/or entity of such revisions and/or changes.
Users Guide Media5-fone - Android version List of Acronyms SIP Softphone Application ii List of Acronyms 3G 3 rd Generation cellular data network. 4G 4 th Generation cellular data network. AGC Automatic Gain Control FQDN Fully Qualified Domain Name RFC Request For Comment SDES Session Description Protocol Security Descriptions for Media Streams SIP Session Initiation Protocol SRTP Secure Real-Time Transport Protocol TCP Transport Control Protocol TLS Transport Layer Security VoIP Voice over Internet Protocol Wi-Fi Wireless IEEE802.11 a, b or g network WLAN Wireless Local Area Network Users Guide Media5-fone - Android version List of Figures SIP Softphone Application iii List of Figures List of Figures Figure 1: Accessing the Wi-Fi Settings ....................................................................................................................................... 11 Figure 2: Applications ................................................................................................................................................................. 12 Figure 3: Configuration Wizard ................................................................................................................................................... 13 Figure 4: New SIP Account ........................................................................................................................................................ 13 Figure 5: Starting Media5-fone ................................................................................................................................................... 14 Figure 6: Loading Screen ........................................................................................................................................................... 14 Figure 7: Main Screens .............................................................................................................................................................. 15 Figure 8: Main Screen Components ........................................................................................................................................... 16 Figure 9: Select the panel to display .......................................................................................................................................... 17 Figure 10: Incoming Call Prompt ................................................................................................................................................ 18 Figure 11: Accepting a Call ........................................................................................................................................................ 19 Figure 12: In Call Quality Feedback ........................................................................................................................................... 19 Figure 13: Manual Number Dialling ............................................................................................................................................ 20 Figure 14: Contact Matching ...................................................................................................................................................... 20 Figure 15: Call Progression ........................................................................................................................................................ 21 Figure 16: Add Contact Button ................................................................................................................................................... 21 Figure 17: Select Contact Destination Screen ............................................................................................................................ 22 Figure 18: Select contact Screen ............................................................................................................................................... 22 Figure 19: Create contact Screen .............................................................................................................................................. 23 Figure 20: Calling Using the Favorites Feature .......................................................................................................................... 23 Figure 21: Accessing the Contacts ............................................................................................................................................. 24 Figure 22: Contact's List and Contacts Details .......................................................................................................................... 24 Figure 23: Call Waiting Options .................................................................................................................................................. 25 Figure 24: Making a Second Call ............................................................................................................................................... 26 Figure 25: Second Call Swapping ........................................................................................................................................... 26 Figure 26: Merging Calls ............................................................................................................................................................ 27 Figure 27: Transfer Call .............................................................................................................................................................. 28 Figure 28: Transferring a Call ..................................................................................................................................................... 28 Figure 29: Transfer Call .............................................................................................................................................................. 29 Figure 30: Transfer Call Options ................................................................................................................................................ 29 Figure 31: Transferring a Call ..................................................................................................................................................... 30 Figure 32: Transferring a Call ..................................................................................................................................................... 30 Figure 33: Accessing the Recent List ......................................................................................................................................... 31 Figure 34: Accessing the Voicemails .......................................................................................................................................... 32 Figure 35: Settings Screen ......................................................................................................................................................... 33 Figure 36: Accounts Screen ....................................................................................................................................................... 35 Figure 37: Codecs Screen .......................................................................................................................................................... 39 Figure 38: Feature Purchase View ............................................................................................................................................. 40 Figure 39: SIP Traces Screen .................................................................................................................................................... 41 Figure 40: Information View ....................................................................................................................................................... 42 Figure 41: Help View .................................................................................................................................................................. 43 Users Guide Media5-fone - Android version List of Figures SIP Softphone Application 4 Figure 42: Favorites Screen ....................................................................................................................................................... 44 Figure 43: Adding a Favorite Entry ............................................................................................................................................. 45 Figure 44: Calling a Favorite Entry from the Settings ................................................................................................................. 45 Users Guide Media5-fone - Android version Table of Contents SIP Softphone Application 5 Table of Contents 1. INTRODUCTION -------------------------------------------------------------------------------------------------------------------- 7 1.1 Third-Party Software Copyright Information .................................................................................................. 7 1.2 In-App Purchase Options Comparison .......................................................................................................... 7 1.3 Media5-fone Main Features ........................................................................................................................... 8 1.4 Devices and Operating System Versions .................................................................................................... 10 1.5 Supported Screen Resolutions .................................................................................................................... 10 1.6 Special Cases .............................................................................................................................................. 10 2. GETTING STARTED ------------------------------------------------------------------------------------------------------------- 11 2.1 Configuring VoIP Network Service .............................................................................................................. 11 2.2 Configuring Wi-Fi Access Points ................................................................................................................. 11 2.3 First Start-Up of the Media5-fone ................................................................................................................ 12 2.4 Starting the Media5-fone Application ........................................................................................................... 14 3. INTERFACE COMPONENTS DESCRIPTION ----------------------------------------------------------------------------- 16 3.1 Navigation Bar ............................................................................................................................................. 16 3.2 Phone Number Area .................................................................................................................................... 17 3.3 Contact Matching Area ................................................................................................................................ 17 3.4 Dial Pad ....................................................................................................................................................... 17 3.5 Add Contact Button ...................................................................................................................................... 17 3.6 Full Keyboard Access .................................................................................................................................. 17 3.7 Call Button ................................................................................................................................................... 17 3.8 Back Hard Button ......................................................................................................................................... 17 3.9 Menu Hard Button ........................................................................................................................................ 17 4. USING THE MEDIA5-FONE ---------------------------------------------------------------------------------------------------- 18 4.1 Receiving a Call ........................................................................................................................................... 18 4.1.1 Declining a Call ............................................................................................................................... 18 4.1.2 Accepting a Call .............................................................................................................................. 19 4.1.3 In Call Network Quality Feedback ................................................................................................... 19 4.2 Placing a Call ............................................................................................................................................... 20 4.2.1 Dialing a Number ............................................................................................................................. 20 4.2.2 Adding a New Contact ..................................................................................................................... 21 4.2.3 Calling Using the Favorites Feature ................................................................................................ 23 4.2.4 Calling a Contact ............................................................................................................................. 24 4.2.5 Redial .............................................................................................................................................. 24 4.2.6 Call Waiting ..................................................................................................................................... 25 4.2.7 Second Call ..................................................................................................................................... 26 4.2.8 Merging Calls .................................................................................................................................. 27 4.2.9 Transferring a Call ........................................................................................................................... 28 4.2.10 Recent (Call History) ....................................................................................................................... 31 4.3 Editing a Contacts Details ........................................................................................................................... 31 4.4 Voicemail ..................................................................................................................................................... 32 4.5 Exiting the Application.................................................................................................................................. 32 5. ADDITIONAL SETTINGS (MORE VIEW) ----------------------------------------------------------------------------------- 33 5.1 Configuring your Settings ............................................................................................................................ 33 5.1.1 Settings Definition ........................................................................................................................... 33 Users Guide Media5-fone - Android version Table of Contents SIP Softphone Application vi 5.1.2 Activating an Account ...................................................................................................................... 35 5.1.3 Creating an Account ........................................................................................................................ 35 5.1.4 Dial Rules Examples ....................................................................................................................... 38 5.1.5 Codec Settings ................................................................................................................................ 39 5.2 Feature Purchase View................................................................................................................................ 40 5.3 Accessing SIP Traces .................................................................................................................................. 41 5.4 Getting More Information on the Application ............................................................................................... 42 5.5 Getting Help ................................................................................................................................................. 43 6. CONFIGURING YOUR FAVORITES ----------------------------------------------------------------------------------------- 44 7. LISTENING TO MUSIC WHILE USING THE MEDIA5-FONE --------------------------------------------------------- 46 8. EXTERNAL SPEAKER ---------------------------------------------------------------------------------------------------------- 47 9. INDEX -------------------------------------------------------------------------------------------------------------------------------- 48
Users Guide Media5-fone - Android version Introduction SIP Softphone Application 7 1. Introduction Thank you for using the Media5-fone application. The Media5-fone is an application that runs on an Android telephone version 2.1 and higher. It is a SIP Client (softphone) that enables users to make and receive VoIP (Voice over Internet Telephony) calls. VoIP calls are calls established by using a Wi-Fi or 3G/4G mobile packet data network coverage using the IP technology of the Media5-fone. This manual describes how to configure and use the Media5-fone application. It does not describe how to operate the other functionalities of the Android telephone. Please refer to the Android telephones documentation for details on how to operate it. 1.1 Third-Party Software Copyright Information The Third Party Software Copyright Information for Media5-fone lists the third-party software modules used in the Media5-fone along with any copyright and license information. This document is available at: http://www.media5corp.com/repository/common%20manuals/Third-Party_Software_Copyright_Information_Media5- fone.pdf. 1.2 In-App Purchase Options Comparison The free version of the Media5-fone is available on the Google Play Store (Android Market). This free edition has the following limitations: Banners. Cannot add more than one SIP account. Supports only the following codecs: G.711 uLaw, G.711 aLaw and iLBC The table below highlights the features that can be purchased and unlocked through Google Play Store to make your Media5-fone Android Edition more powerful.
Purchase Options Codecs
G.711
Enhanced G.711, G.722 & iSAC O 3
G.729 A&B O 1
iLBC
Calls
Make/Receive Call
2nd Call O 2
Call Waiting Call Transfer 3-way Local Conference Call Features
Multiple SIP Accounts O 3
No Ad Banner O 3
Security (TLS & SRTP w/SDES) O 4
See Feature Purchase View for more details on how to purchase one or more options. List of Options: Users Guide Media5-fone - Android version Introduction SIP Softphone Application 8 O 1 : G.729ab codec can be optionally purchased. O 2 : Supplementary Telephony Services can be optionally purchased (Telephony Pack). O 3 : Support of multiple SIP accounts and Ad-free application can be optionally purchased (Unlock). O 4 : Support of SIP over TLS and SRTP w/SDES for secure VoIP Calls can be optionally purchased (Secure Comm. Pack). 1.3 Media5-fone Main Features High Definition & Wideband Voice Quality: o High Definition (HD) voice quality with the iSAC Codec compatible with a Gizmo5 account or any other iSAC compatible SIP Server. o Wideband audio quality with the G.722 Codec. Highly interoperable. Telephony/Communications Features: o Make and Receive VoIP Calls over Wi-Fi and 3G/4G o SIP URI Dialing support (e.g. sip:media5@sip.media5.com) o Call Waiting o 2 nd Call o Call Transfer o 3-way local conference call o Call Toggle o Audio routing (Loudspeaker / Handset / Wired Headset) / Mute o Complete access to the native contact list o Favorites / Speed Dial o Call History / Contact management o Voicemail integration / notification (SIP MWI) o Hold / Resume / Redial o In call contact display picture o DTMF (SIP INFO / RFCs 2833/4733 / RTP Inband) o Codecs: G.711 (uLaw & ALaw), iLBC, Enhanced G.711, G.722 (Wideband), iSAC (HD), G.729 o UDP/TCP/TLS signalling transports o SRTP with SDES (secure VoIP calls) Easy to setup & configure: o In-application settings o Flexible Codec configuration and easy prioritization o Authentication Username o Configurable dial plan o Configurable DTMF method (SIP INFO / RFCs 2833/4733 / RTP Inband) o Pre-configured list of SIP Service Providers o Multiple SIP accounts o Selectable ring tone o Customizable tab bar o Configurable Acoustic Echo Cancellation / Automatic Microphone Gain Control Control / Noise Suppression Other: o Keep alive mechanism to maintain NAT/FW pinholes and bindings o SIP Traces o Direct access to Help and Support (send SIP traces to Media5 tech support) o Configurable rPort option / Registration Timer / Display Name (Local Caller-ID information) o VPN Support Users Guide Media5-fone - Android version Introduction SIP Softphone Application 9 o Supports Multitasking. Users Guide Media5-fone - Android version Introduction SIP Softphone Application 10 1.4 Devices and Operating System Versions Media5-fone supports any device running Android v2.1 or later. 1.5 Supported Screen Resolutions Media5-fone is designed to run on any screen resolution supported by the Android system. However, not all screen size/resolution/density models are tested on actual devices in our labs. The following table lists the resolutions supported by Android, and the devices used to test the Media5-fone. Resolutions that do not have devices listed are validated using the Android emulator.
Low density (120), ldpi Medium density (160), mdpi High density (240), hdpi Extra high density (320), xhdpi Small QVGA (240x320) 480x640 Normal WQVGA400 (240x400) WQVGA432 (240x432) HVGA (320x480) WVGA800 (480x800) WVGA854 (480x854) 600x1024 640x960 Droid Pro (HVGA, 186ppi) X10a (WVGA854, 245ppi) Desire Z and Desire HD (WVGA800, 252ppi) Droid 2 (WVGA854, 265ppi) Large WVGA800 (480x800) WVGA854 (480x854) WVGA800 (480x800) WVGA854 (480x854) 600x1024
Galaxy S and Nexus S (WVGA800, 233ppi) Atrix (540x960, 275ppi, qHD) Extra Large 1024x600 WXGA (1280x800) 1024x768 1280x768 1536x1152 1920x1152 1920x1200 2048x1536 2560x1536 2560x1600 1.6 Special Cases Motorola Atrix: Requires Android version 2.2.2 or later.
Users Guide Media5-fone - Android version Getting Started SIP Softphone Application 11 2. Getting Started This section describes how to prepare your Android telephone for the Media5-fone application. 2.1 Configuring VoIP Network Service You must obtain a VoIP network service configuration prior to using the Media5-fone application. Please ask your IT department or SIP service provider for the SIP Server configuration, user name and password. 2.2 Configuring Wi-Fi Access Points The Media5-fone requires the availability of a Wi-Fi network to work properly. Therefore, you need to create one or more proper Wi-Fi access points. Note When no configured access points are available, the 3G/4G network of the telephony provider will be used if the applications settings allow it. To configure a Wi-Fi access point (see your Android telephone user guide for more information): 1) Access the Settings application from the Android telephones home screen. 2) Tap the Wireless and network option. 3) Tap the Wi-Fi Settings option. 4) Tap the access point to use and enter the password if prompted to. Figure 1: Accessing the Wi-Fi Settings
Users Guide Media5-fone - Android version Getting Started SIP Softphone Application 12
2.3 First Start-Up of the Media5-fone Note: If you are upgrading your Media5-fone application, please skip to the next section. The current section details the first start up of the Media5-fone for installations that are not updates. The Media5-fone offers a Configuration Wizard that will guide you through the setup of the application in order to help you make free calls fast! To start the application, look for the Media5-fone icon in the Applications page, then tap on it as illustrated in Figure 2. Figure 2: Applications
Once the application is initialized, it detects that it is the first time it starts and displays the screen depicted in Figure 3. When you are ready to start the configuration process, tap the Start button at the bottom. Users Guide Media5-fone - Android version Getting Started SIP Softphone Application 13 Figure 3: Configuration Wizard
The first step is to decide what type of account you will use. You have the choice between: a manually defined account one of the multiple pre-configured IP PBXs and SIP Application Servers accounts. one of the multiple pre-configured Internet Telephony Service Providers accounts. Note: The Media5-fone DOES NOT create accounts automatically with any provider. YOU will need to apply for a service contract with the provider you select to use. Media5 Corporation is not affiliated with any of the providers listed in the configuration wizard. The list is merely a convenience to ease the application's setup. Providers that wish to be listed here should contact Media5s Technical Assistance Center. If you already own a SIP account on your companys VoIP server, you do not need any additional SIP provider account. Please contact your IT department to help you configuring your SIP account into the Media5-fone. Figure 4: New SIP Account
Once you have selected your actual SIP provider, tap it. The Media5-fone requests your credentials (user name and password) and applies predefined configuration's values that are known to work with the selected SIP provider. Should you need to change any settings for your account, you will be able to do so once the configuration wizard is finished. Users Guide Media5-fone - Android version Getting Started SIP Softphone Application 14 If your SIP provider is not listed or you prefer to manually configure your account, tap on the Define manually entry at the top of the list. Refer to Creating an Account for details on each and every account parameters that are customizable in this mode. Note: Media5 Corporation is interested in hearing from you should your provider be unlisted. Media5 would like to get the most complete list of SIP providers around the world. Should you encounter any issue with a pre-configured provider account or if your provider is not listed, please contact our Technical Assistance Center. No matter if you used a pre-configured or manually defined account, once you have entered all required information, tap the Save button and you will be all set. 2.4 Starting the Media5-fone Application To start the Media5-fone application, look for the Media5-fone icon in the Applications page, then tap on it. Figure 5: Starting Media5-fone
While the Media5-fone is initializing, the screen depicted in Figure 6 is displayed. Figure 6: Loading Screen
Users Guide Media5-fone - Android version Getting Started SIP Softphone Application 15 Once the initialization sequence is completed, the main screen, as selected in the settings, is displayed. Figure 7: Main Screens
Users Guide Media5-fone - Android version Interface Components Description SIP Softphone Application 16 3. Interface Components Description The Media5-fone is separated in three components: the navigation bar, the dial pad and the phone number area. Figure 8: Main Screen Components
3.1 Navigation Bar The navigation bar allows easily switching between the dialer and the contacts list, call history, voice mail and other screens. The navigation bar is customizable. You can move tabs around by performing a long tap on the tab that you want to modify. The second and fourth tab from the left can be customized this way with one of the following views: Recent Voicemail Favorites The following window displays: Phone Number Area Navigation Bar Dial Pad Call Button Add Contact Button Contact Matching Area Users Guide Media5-fone - Android version Interface Components Description SIP Softphone Application 17 Figure 9: Select the panel to display
Select the view that you want displayed. It will be placed in the tab bar. The views that are not displayed in the tab bar are listed in the More view. 3.2 Phone Number Area The Phone Number area shows the number you are currently dialling as well as the name of the account to which you are currently registered. 3.3 Contact Matching Area The Contact Matching area shows the contact information if the number is recognized as an existing contact. 3.4 Dial Pad The dial pad is used to dial the number you want to call. See Using the Media5-fone for more details. 3.5 Add Contact Button This button allows you to add the number you just dialed as a new contact. See Adding a New Contact for more details. 3.6 Full Keyboard Access Tapping anywhere in the Phone Number area allows you to access a full keyboard. The full keyboard allows you to dial any SIP URI, not just a phone number. For instance, a SIP URI could be something similar to: sip:jane@myprovider.com. 3.7 Call Button The Call button lets you know whether or not the Media5-fone is ready to make VoIP calls. If the button is green, you can proceed. If the button is red, there may be a problem with your Wi-Fi network settings or there is no Wi-Fi / 3G/4G coverage in your area. See Configuring Wi-Fi Access Points for more details. 3.8 Back Hard Button The Back hard button unfolds the activities launched under a tab. When the tabs root is selected, the Back button brings the user back to the main screen. When in the main screen, the Back button puts the application in background. 3.9 Menu Hard Button The Menu hard button offers options that change depending on where you are located in the application. Users Guide Media5-fone - Android version Using the Media5-fone SIP Softphone Application 18 4. Using the Media5-fone The following sections describe how to use the Media5-fone application on a daily basis. 4.1 Receiving a Call Once the Media5-fone has been started and the dial button is green, it is ready to receive calls. When an incoming call arrives, the window depicted in Figure 10 appears. This window indicates the callers ID (at the top) and callers picture if any is set in the contacts. If the contact matching the incoming call has no picture, none is displayed. This window proposes to Decline or Accept the incoming call. Figure 10: Incoming Call Prompt
Please note that if you press the volume keys while receiving an incoming call, the ring is terminated. 4.1.1 Declining a Call When you decide to decline an incoming call, you are taken back to the last displayed screen. Usually, on a corporate SIP network, this will forward the incoming call to your voicemail. Users Guide Media5-fone - Android version Using the Media5-fone SIP Softphone Application 19 4.1.2 Accepting a Call When you decide to accept the incoming call and the call is fully established, the status changes to indicate that a VoIP call is in progress. The in-call feature buttons are displayed and you can terminate the call by tapping the End Call button. Figure 11: Accepting a Call
4.1.3 In Call Network Quality Feedback The In Call Quality Feedback indicates the quality of your call. It also displays the codec currently used, as well as whether or not this codec is HD. Please note that you can tap the quality bars and a message will be displayed. Figure 12: In Call Quality Feedback
Users Guide Media5-fone - Android version Using the Media5-fone SIP Softphone Application 20 4.2 Placing a Call The Media5-fone offers four ways of performing a VoIP call. You can: Manually dial a number by using the dial pad; Use the favorites feature; Select a contact from your contact list or Select an entry from the Recent list. 4.2.1 Dialing a Number Manually dialing a number consists of tapping on the numbers of the dial pad and tapping the Call button to call the number (see Figure 13). Figure 13: Manual Number Dialling
If the number is recognized as an existing contact, the information is displayed. Figure 14: Contact Matching
Once the Call button has been tapped, a status window appears and indicates the call progression. You can end the call by tapping the End Call button. Users Guide Media5-fone - Android version Using the Media5-fone SIP Softphone Application 21 Figure 15: Call Progression
4.2.2 Adding a New Contact You can add the number you just dialed as a new contact by tapping the Add Contact button. Figure 16: Add Contact Button
You must select whether you want to create a new contact or add the number to an existing contact. Users Guide Media5-fone - Android version Using the Media5-fone SIP Softphone Application 22 Figure 17: Select Contact Destination Screen
Note that some models of Android telephones may have additional options and screens. If you want to add the information to an existing contact, the following screen displays: Figure 18: Select contact Screen
You are then directed to the Create contact screen. Users Guide Media5-fone - Android version Using the Media5-fone SIP Softphone Application 23 Figure 19: Create contact Screen
The Media5-fone contacts view allows inline editing of the contacts. This works exactly as in the Android telephones native Contacts application. Refer to the Android telephone documentation for details on contact edition. 4.2.3 Calling Using the Favorites Feature To make a call by using the Favorites feature, hold the corresponding keypad button for 1 or more seconds and it will automatically call the favorite entry associated with that button. The keypad numbers 2 to 0 as well as the * and # characters can be used for the favorites feature. Number 1 is reserved for voicemail dialing. It will automatically call your voicemail if your number is configured (see Voicemail for more details). The Voicemail number must be configured see the Number parameter in section Creating an Account. The Favorites screen icons map to the keypad buttons. In the example below, keypad buttons 1, 2, and 3 are associated with Favorites because their corresponding Favorites location actually has a Favorite defined. The numbers in yellow correspond to the keypad characters. When you add a Favorite, it is automatically mapped to the corresponding keypad character. You can also tap the relevant picture in the Favorites screen and the Media5-fone automatically calls this Favorite. Figure 20: Calling Using the Favorites Feature
Refer to Configuring your Favorites for instructions on how to add Favorites. 1 2 4 5 6 7 8 9 * 0 # 3 Users Guide Media5-fone - Android version Using the Media5-fone SIP Softphone Application 24 4.2.4 Calling a Contact To call a contact, you need to access the contacts list by tapping the Contacts tab in the navigation bar (see Figure 21). Figure 21: Accessing the Contacts
This displays the contact list (Figure 22). You can search the list for a particular contact by entering text in the search field. Tap on the contact to call. This shows the contacts details. To call the contact, tap on the contacts number you want to call. This brings the call status windows as depicted in Figure 22. Once the call is over, the user is brought back to the contacts details. Figure 22: Contact's List and Contacts Details
4.2.5 Redial Tap the Call button to redial the last number called. Note: The Phone Number Area must be empty to enable the Redial feature. The Redial feature cannot be used after restarting the application. Users Guide Media5-fone - Android version Using the Media5-fone SIP Softphone Application 25 4.2.6 Call Waiting Note: This feature is available only once the telephony pack feature has been purchased (Feature Purchase View). The Media5-fone supports Call Waiting. If you are already in a call and someone calls you, the following action popup will display. Figure 23: Call Waiting Options
It indicates who is calling and offers you three options: Decline rejects the second call altogether and the current call continues. Hold + Accept holds the current call and connects the second. The Hold button will be modified to toggle between calls. You can also tap on the call status line for the call to activate, much like in the native Android phone application. End Call + Accept terminates the current call and connects the second one. This effectively replaces the current call with the new one. You can also define whether or not the call waiting feature is enabled. See Settings Definition for more details. Users Guide Media5-fone - Android version Using the Media5-fone SIP Softphone Application 26 4.2.7 Second Call Note: This feature will be available only when the telephony pack feature has been purchased (Feature Purchase View). Along with the call waiting feature, the Media5-fone also allows establishing a second call. While you are in call, tap the + button and a popup window appears. Figure 24: Making a Second Call
The green bar at the bottom allows you to cancel the 2 nd call and return to your call. The 2 nd call window allows you to call a contact from your Favorites, the Android devices contacts, the call history or dial a number or SIP URI. Once you select the contact to call or tap the dial button on the dial pad, the current call is held and the new call is established. You can swap between calls by using the swap button. Figure 25: Second Call Swapping
Users Guide Media5-fone - Android version Using the Media5-fone SIP Softphone Application 27 4.2.8 Merging Calls Note: This feature will be available only when the telephony pack feature has been purchased (Feature Purchase View). Along with the second call feature, the Media5-fone also allows establishing a 3-way local conference. You can merge calls in two ways: When in a call, use the second call feature to make a new call (Second Call). Once both calls are established, create the conference by using the merge button. When in a call, if another participant is calling you, tap the Hold + Accept button as described in Call Waiting. Once both calls are established, create the conference by using the merge button. Figure 26: Merging Calls
To terminate a conference, tap the split button. It is also possible to leave a conference without terminating the calls to the other two peers by tapping End Call and then selecting Link Calls Together. Users Guide Media5-fone - Android version Using the Media5-fone SIP Softphone Application 28 4.2.9 Transferring a Call Note: This feature will be available only when the telephony pack feature has been purchased (Feature Purchase View). The Media5-fone also allows transferring a call to a third party using the following two methods. 4.2.9.1 Blind Transfer The Blind Transfer method lets you transfer the current call to a selected phone number without announcement: 1) While you are in a call, tap the transfer button. Your call is automatically put on hold. Figure 27: Transfer Call
A popup window appears: Figure 28: Transferring a Call
2) The green bar at the bottom allows you to cancel the transfer process and return to your call. Select the transfer destination from your Favorites, the Android devices contacts, the call history or dial a number or SIP URI. 3) Once you select the contact to call or tap the dial button on the dial pad, the Media5-fone blindly transfers your call to that destination. Users Guide Media5-fone - Android version Using the Media5-fone SIP Softphone Application 29 Note: This transfer method does not allow you to announce your intention to the destinations phone number. 4.2.9.2 Blind Transfer with Multiple Calls While in multiple calls, the Blind Transfer method lets you transfer the current call without announcement: 1) While you are in a call, tap the transfer button. Your call is automatically put on hold. Figure 29: Transfer Call
You have three options: Figure 30: Transfer Call Options
Cancel dismisses the call transfer and the current call continues. To Call # lets you transfer the current call to another call on hold. To Other lets you select another number. A popup window appears: Users Guide Media5-fone - Android version Using the Media5-fone SIP Softphone Application 30 Figure 31: Transferring a Call
2) The green bar at the bottom allows you to cancel the transfer process and return to your call. Select the transfer destination from your Favorites, the Android devices contacts, the call history or dial a number or SIP URI. 3) Once you select the contact to call or tap the dial button on the dial pad, the Media5-fone blindly transfers your call to that destination. Note: This transfer method does not allow you to announce your intention to the destinations phone number. 4.2.9.3 Attended Transfer The Attended Transfer method lets you transfer the current call to a selected phone number and lets you announce your intention to the destinations phone number: 1) While you are in a call, tap the + button. Your call is automatically put on hold. A popup window appears: Figure 32: Transferring a Call
2) The green bar at the bottom allows you to cancel the transfer process and return to your call. Select the transfer destination from your Favorites, the Android devices contacts, the call history or dial a number or SIP URI. Users Guide Media5-fone - Android version Using the Media5-fone SIP Softphone Application 31 3) Once you select the contact to call or tap the dial button on the dial pad, the Media5-fone calls that number. 4) When the destination answers, you can announce the fact that you are about to transfer a call to this new destination. 5) At this point you may decide to complete or abort the transfer process: o Complete the transfer: Tap the transfer button. The calls are automatically linked together and terminated on your end. o Abort the transfer: Tap the End Call button. The current call is terminated and you can get back to your original call. 4.2.10 Recent (Call History) The Recent screen lists all the calls you have made and received, as well as the calls you have missed. The calls are available in four categories called Dialed, Answered, Missed, and All. They are available through the Menu Hard Button and selecting the Filter By option. 1) In the Media5-fone application, tap the Recent tab. If the Recent tab is not available, tap the More tab, and then the Recent entry. Figure 33: Accessing the Recent List
The list of calls is displayed. You can delete all entries in a tab by hitting the Menu Hard Button and selecting the Clear menu item. This will clear all current filter items. 4.3 Editing a Contacts Details The Media5-fone contacts view allows inline editing of the contacts. This works exactly as in the Android devices native Contacts application. Refer to the Android device documentation for details on contact edition. Users Guide Media5-fone - Android version Using the Media5-fone SIP Softphone Application 32 4.4 Voicemail The voicemail view shows the number of new messages as well as the number of saved messages. 1) In the Media5-fone application, tap the Voicemail tab. If the Voicemail tab is not available, tap the More tab, and then the Voicemail entry. 2) Access your voicemail by tapping the Connect to voicemail button. Note: This option is not available when the voicemail number in not configured; see Creating an Account for more details. Figure 34: Accessing the Voicemails OR
4.5 Exiting the Application To exit the Media5-fone, tap the Menu hard button and select Quit. Users Guide Media5-fone - Android version Additional Settings (More View) SIP Softphone Application 33 5. Additional Settings (More View) The following sections describe how to configure some advanced settings as well as how to access some other application features. 5.1 Configuring your Settings You can configure various settings in-app in two ways: More tab, Settings option. Menu Hard button, Settings option. From there, you can set various settings: Create and edit accounts Application Settings Media Configuration Calls Settings Ringtones Figure 35: Settings Screen
Please note that the favorites have their own settings view. See Configuring your Favorites for more details. 5.1.1 Settings Definition The following settings are available: Table 1 - Media5-fone Settings Parameter Description Accounts Configure SIP accounts See Creating an Account for more details. Users Guide Media5-fone - Android version Additional Settings (More View) SIP Softphone Application 34 Parameter Description Application Settings VoIP over 3G Controls whether or not VoIP is allowed on the 3G network. Important note Some mobile network operators may prohibit or restrict VoIP (Voice Over Internet Protocol) over their data network or impose additional fees and/or charges when using VoIP over their network. Please ask your mobile network operator before enabling the VoIP over 3G feature. Please contact the Media5-fone Technical Assistance Center for any concern related to the VoIP over 3G. Starting Screen Screen displayed after the application start-up (Dialer or Contacts). Run in Background Controls whether or not the Media5-fone application can be run in the background. If you disable this feature, the application is closed when tapping the main button. It could help improve the battery lifetime. DTMF Sounds Indicates whether or not to play a sound when pressing a digit in the main dialer. Note that the mute switch will always be followed. Ringtones Allows you to select the desired ringtone. The modification applies to all subsequent incoming calls. Media Configuration Auto. Gain Control Activates or deactivates the microphone automatic gain control. The AGC effectively reduces the volume if the signal is strong and raises it when it is weaker Echo Cancellation Controls whether or not the Acoustic Echo Cancellation is enabled. This algorithm prevents voice echo from being played in the speaker of the remote user. Noise Suppression Suppresses background noise to improve the call quality of the application. For instance, this parameter could be useful if two callers are using the hands-free feature. You have the following choices: Disabled Low (6 dB attenuation) Medium (10 dB attenuation) High (15 dB attenuation) Very High (20 dB attenuation) Calls Call Waiting Defines whether or not the call waiting feature is enabled. o Enable: The application can handle an incoming VoIP call when in an active VoIP call. o Disabled: The incoming VoIP call is automatically rejected when already in a VoIP call. See Call Waiting for more details. Native System Integration Call Log Allows integrating the Media5-fone application into the Android systems native call log. Auto Start Allows the Media5-fone application to automatically start when the telephone is powered up. Users Guide Media5-fone - Android version Additional Settings (More View) SIP Softphone Application 35 5.1.2 Activating an Account You can activate or deactivate existing accounts by accessing the Configure SIP accounts setting of the Settings view. The Accounts view lists the active and inactive accounts. Figure 36: Accounts Screen
To activate an account, tap on the left of an inactive account. Note that there can only be one active account at a time. Activating an account will deactivate other accounts. To deactivate an account, tap on the left of the active account. 5.1.3 Creating an Account To create a new SIP account, you must tap the Add account line. You can either define a new account manually or select from a pre-defined list of SIP providers. If you decide to use a pre-defined SIP provider, tap the proper one in the list. The Media5-fone requests your user name and password, and then applies predefined configuration's values that are known to work with the selected provider. Should you need to change any settings for your account, you can do so by tapping the account name. In that case, the settings defined in Table 2 apply. If your SIP Provider is not listed or you prefer to manually configure your account, tap on the Define manually entry at the top of the list. Refer to Table 2 for account parameters that are customizable in this mode. Note: Media5 Corporation is interested in hearing from you should your provider be unlisted. Media5 would like to get the most complete list of SIP providers around the world. Should you encounter any issue with a pre-configured provider account or if your provider is not listed, please contact our technical support. Table 2 SIP Account Parameters Parameter Description Account Title Name of the account. Username User name for your account. This is mandatory. Password Password used for authentication. Servers SIP Server / Domain / Realm Address SIP servers IP address or domain name. This is mandatory. E.g. Users Guide Media5-fone - Android version Additional Settings (More View) SIP Softphone Application 36 Parameter Description sip.myprovider.com. Port SIP servers port number. The default value is 5060. Servers Outbound Proxy (optional) Enable Proxy Defines whether or not the proxy server is enabled. Address Proxy servers IP address or FQDN. Port Proxy servers port number. Remove Route Header When this option is enabled, the requests are sent directly to the proxy without adding a route header. This fixes interoperability issues with some VoIP providers. Note that this bypasses the standard routing as specified by the SIP protocol. Servers Transport and Security SIP Transport Defines the transport protocol to use when sending and receiving SIP messages. You have the following choices: UDP TCP TLS Note that only TLS is a secured transport protocol. When selecting TLS, the application automatically switches to the SRTP protocol and uses the SDES key management protocol. TLS is available only if you have purchased the Secure Comm. package. See Feature Purchase View for more details. Enable SRTP This parameter allows you to define whether to disable SRTP or enable it with SDES. Please note that setting the SIP Transport parameter to TLS automatically enables SRTP, while setting it to TCP or UDP automatically disables it. This feature is available only if you have purchased the Secure Comm. package. See Feature Purchase View for more details. Add transport=tcp This feature is available if you have selected TCP as SIP Transport. When set to On, the Media5-fone will send SIP messages with the transport parameter in the Contact header of REGISTERs and INVITEs.set to the TCP transport type. This parameter is for advanced users only. Force SIP Scheme This feature is available if you have selected TLS as SIP Transport. It forces the application to use SIP instead of the secure SIPS. This may be used for older servers that require unsecure SIP even if the connection uses the secure TLS transport protocol. This parameter is for advanced users only. This feature is available only if you have purchased the Secure Comm. package. See Feature Purchase View for more details. Servers Other Reg. Timer (sec) The registration timer configures the expiration time to request in SIP Register requests. It is possible for a server to reject the proposed registration expiration time if it is too short, in which case the Media5-fone uses the shortest possible value supported by the server. It is possible for a server to accept the registration while reducing the expiration time, in which case the Media5-fone refreshes the registration based on the server provided expiration time. Users Guide Media5-fone - Android version Additional Settings (More View) SIP Softphone Application 37 Parameter Description This parameter is for advanced users only. The Registration timer setting has a significant impact on battery lifetime. For improved battery lifetime, raise its value. Please refer to your IT department and/or provider to get optimal values. Use rport Allows the use of the rport SIP VIA header parameter. Advanced User Account (optional) Display Name Text to use as your caller ID. This setting may be overridden by your SIP Provider / Server. Auth. Name Authentication name to use when authentication is required. Advanced Voicemail (optional) Number Phone extension used by the Media5-fone to contact your voice mail box. Subscribe MWI When set to On, this parameter allows sending a SUBSCRIBE message for the voicemail. When set to Off, no SUBSCRIBRE message is sent. Advanced DTMF (optional) Method Allows the application to send DTMF digits using either: RTP in-band audio. RFCs 2833/4733 (RTP Named Telephony Events) SIP INFO messages NTE Payload If you have selected the RFCs 2833/4733 DTMF Method, this is the SDP payload (the number that identifies packets as being RFC 2833/4733 DTMFs). This number must be between 96 and 125. Do not use the numbers 100 to 103 because they are used as follows: 100: Enhanced G.711 ulaw 101: Enhanced G.711 alaw 102: iLBC 103: iSAC The default value is 125. Advanced Media Options Codecs Wi-Fi List of active and inactive Codecs available for Wi-Fi calls in order of preference. See Codec Settings for more details. Codecs 3G List of active and inactive Codecs available for 3G calls in order of preference. See Codec Settings for more details. iLBC mode 20 Defines whether or not iLBC mode 20 is enabled. The iLBC codec has two modes (30 [default] and 20). The mode specifies how much of audio data is sent in each RTP packet. Mode 30 uses 30 ms and 20, 20 ms. If you get bad audio with iLBC, try activating this parameter and see if it makes a difference. G.729 VAD Defines whether or not the G.729 VAD (Voice Activity Detection) feature is enabled. This feature is available only if you have purchased the G.729 Codec. See Feature Purchase View for more details. sendrecv on Resume This is an interoperability parameter used in hold/unhold scenarios with some servers that do not support receiving recvonly. This parameter is for advanced users only. Users Guide Media5-fone - Android version Additional Settings (More View) SIP Softphone Application 38 Parameter Description Advanced Dial Rules Dial + as Replaces the + with the specified character (must leave empty to remove the +). See Dial Rules Examples. Prefix to Remove Removes the specified prefix. Prefix to Add Inserts the specified prefix at the beginning of the string. Advanced Network Options Local SIP Port Start Allows you to specify the port range used to receive SIP packets. If you leave the fields empty, the Media5-fone uses a default range of 5060 to 5070. Local SIP Port End RTP Port Start Allow you to specify the port range to use for incoming RTP streams. The port selection starts at "RTP Port Start" and stops at "RTP Port End" minus "RTP Port Start" divided in 2. This is because the RTCP port is automatically allocated as being RTP Port + 1. Therefore, the NAT/Firewall configuration needs to take this into account and make sure to include RTP Port End + 1 as an open port. The range must be sufficient to cover a possibility of 4 simultaneous and instantaneous RTP streams. This allows all call scenarios (2 nd call, call waiting, transfer, and conference) to work properly. The Media5-fone does not verify whether or not the range is of sufficient length. However, some call scenarios will not work if the range is not long enough. The Media5-fone does verify if the end port is less than the start port. If the fields are left empty, the Media5-fone uses a default range of 10000 to 10050. RTP Port End Keep Alive The Keep Alive mechanism sends messages periodically to the server to ensure that it can still be reached. You can enable or disable the following Keep Alive mechanisms: Wi-Fi Keep Alive 3G Keep Alive You can also set the interval, in seconds, at which Keep Alive requests are sent to verify the server status. You can set 4 different values: UDP Wi-Fi Interval UDP 3G Interval TCP/TLS Wi-Fi Interval TCP/TLS 3G Interval The Keep Alive settings have a significant impact on battery lifetime. For improved battery lifetime, disable the Keep Alive or lengthen intervals. Please refer to your IT department and/or provider to get optimal values. 5.1.4 Dial Rules Examples Example 1: John Doe tries to call the number +18198298749 from his contacts. John Doe is logged on his companys VoIP server. His company asks the user to dial the digit "9" to access external numbers (a trunk), and also requires that the user removes the digit "1". In addition, the server does not support the digit "+". Number dialed: +18198298749 Dial + as: (empty, remove +) Users Guide Media5-fone - Android version Additional Settings (More View) SIP Softphone Application 39 Prefix to remove: 1 Prefix to Append: 9 Number after rules: 98198298749 Example 2: John Doe is now on a business trip to the United States and Europe and has connected his Media5-fone to any private US VoIP provider. On the providers networks, the number +18198298749 is valid and will be routed without modifications by the user. So John Doe selects the number from his contacts. Number dialed: +18198298749 Dial + as: + Prefix to remove: Prefix to Append: Number after rules: +18198298749 5.1.5 Codec Settings The Accounts view of the Wi-Fi and 3G Codecs lists the Active Codecs and the Inactive Codecs. Furthermore, the Active Codecs lists the Codecs in their preferred order. The preferred Codec is the Codec you want to favour during negotiation. The order in which they are listed is thus important. To change the order of Codecs, tap the icon on the left of one Codec and drag it to the proper location. Repeat the process until the list is properly ordered. To render a Codec inactive, tap the icon on the right of one Codec and drag it to the Inactive Codecs section. You can also tap the green arrow on the right. To render an inactive Codec active, tap the icon on the left of one Codec and drag it to the Active Codecs section. You can also tap the grey arrow on the right. Figure 37: Codecs Screen
Users Guide Media5-fone - Android version Additional Settings (More View) SIP Softphone Application 40 5.2 Feature Purchase View The Feature Purchase view allows you to purchase additional features for the Media5-fone. It offers the following options: Unlock to support multiple SIP accounts and remove the ad banner at the top of the screen G.729 Codec to buy this Codec Telephony Pack to get the second call feature as well as other advanced calling features Secure Comm. Pack to get SIP over TLS and SRTP with SDES for secure VoIP calls Figure 38: Feature Purchase View
Upon purchasing any of the options or after a version update, tap the Restore Purchases button if your previously purchased features are not enabled. This will sync the application with your Google Play Store (Android Market) account. Users Guide Media5-fone - Android version Additional Settings (More View) SIP Softphone Application 41 5.3 Accessing SIP Traces The SIP Traces entry displays the SIP packets exchanged with your server so far. This information is persistent across execution through the use of backup logs. This information will prove useful when you have difficulties to register with your VoIP provider and you need to contact Media5 Corporation Technical Support. Figure 39: SIP Traces Screen
Hitting the Menu Hard button gives you four options: Backup: Backs up the SIP traces that are currently displayed. Reload: Reloads the SIP traces that are actually recorded. Contact Support: Allows you to send the SIP traces to Media5s tech support. Clear: Deletes the SIP traces that are actually displayed. Users Guide Media5-fone - Android version Additional Settings (More View) SIP Softphone Application 42 5.4 Getting More Information on the Application The About entry gives you access to the information view. It displays information about your current network status, the application version and the legal statement. Figure 40: Information View
The network status can be one of the following: Connected: The Media5-fone has found a network but has not yet completed its registration with it. Registered: The Media5-fone has completed registering with the server and can now perform and receive VoIP calls. Not Registered: The Media5-fone has lost its registration with the server because it failed to be refreshed. Not Connected: The Media5-fone did not find a network in order to reach the VoIP server. Note that this state can be displayed even if the Android device indicates that it is currently connected to a network. When it occurs, it means that the currently connected network cannot be used to communicate with the server. The most likely reason is that the network has no Internet connectivity. Furthermore, you can follow the Media5-fone application on Facebook (http://www.facebook.com/pages/Media5- fone/333885977705?v=wall) and Twitter (http://twitter.com/Media5fone). You will get the latest news on the application and read messages from people whoa re using. Users Guide Media5-fone - Android version Additional Settings (More View) SIP Softphone Application 43 5.5 Getting Help The Help entry accesses the Help view. It links to the FAQ and user guide and provides easy access to contact support. Figure 41: Help View
Users Guide Media5-fone - Android version Configuring your Favorites SIP Softphone Application 44 6. Configuring your Favorites The Favorites tab lets you manage the settings for the Favorites feature. In the Favorites screen you can add, modify or remove the contact mapped to a keypad button. It is also possible to call a favorite entry from the settings. 1) In the Media5-fone application, tap the Favorites tab. If the Favorites tab is not available, tap the More tab, and then the Favorites entry. The Favorites screen icons map to the keypad buttons. When you add a Favorite, it is automatically mapped to the corresponding keypad character (see Calling Using the Favorites Feature for more details). Figure 42: Favorites Screen
To add a favorite entry: 1) Tap the empty entry you wish to use. 2) Choose a contact. 3) Choose the contact phone number or SIP URI associated with the favorite entry. To modify the number or SIP URI associated with a favorite entry: 1) Tap the entry you wish to modify for 1-2 seconds. 2) Select Edit Contact from the menu that is displayed. 3) Choose the new phone number or SIP URI to associate. To delete or reset a favorite entry: 1) Tap the entry you wish to delete for 1-2 seconds. 2) Select Remove Favorite from the menu that is displayed. Users Guide Media5-fone - Android version Configuring your Favorites SIP Softphone Application 45 Figure 43: Adding a Favorite Entry
Figure 44: Calling a Favorite Entry from the Settings
Users Guide Media5-fone - Android version Listening to Music while using the Media5-fone SIP Softphone Application 46 7. Listening to Music while using the Media5-fone The Media5-fone fully supports background music playback. If music is playing and you receive or place a call, your music is automatically muted for the duration of the call and resumes once the call terminates. Users Guide Media5-fone - Android version External Speaker SIP Softphone Application 47 8. External Speaker The out-of-call default audio output for Media5-fone is the Android devices loudspeaker, except when music is playing. When background music is detected, the Media5-fone sets its default audio output to the private speaker (Android device Handset / Wired Headset). The Media5-fone currently has no way of detecting whether or not the current music output is the loudspeaker. Furthermore, changing the audio output from the device controls system dialog will not work. The Media5-fone will override the selected route. This can be considered as a known issue and we are working on a way to improve this behaviour. In the meantime, please use your wired headset when listening to background music. Users Guide Media5-fone - Android version Index SIP Softphone Application 48 9. Index A Acronyms .......................................................................... ii C Configuring Wi-Fi Access Points ............................... 11, 17 I Introduction ....................................................................... 7 M Media5-fone Account, activating ....................................................... 35 Account, creating ......................................................... 35 Call Transfer ................................................................ 28 Call Waiting ................................................................. 25 Calling .......................................................................... 20 Contacts, calling with ................................................... 24 Dialing .......................................................................... 20 Exiting .......................................................................... 32 Favorites, calling with .................................................. 23 Favorites, setting ......................................................... 44 Feature Purchase View ............................................... 40 first start-up .................................................................. 12 in call quality feedback ................................................. 19 Interface Description .................................................... 16 Main Features ................................................................ 8 Merge Calls ................................................................. 27 Receiving a call ........................................................... 18 Redial .......................................................................... 24 Second Call ................................................................. 26 SIP traces, accessing .................................................. 41 starting ......................................................................... 14 Telephony Pack ........................................................... 40 Unlimited call duration ................................................. 40 Usage .......................................................................... 18 Voicemail ..................................................................... 32 R Recent ............................................................................. 31 V VoIP Network, Configuring .............................................. 11 W Wi-Fi Access Points Configuring .................................................................. 11
User's Guide. Media5-fone Media5 Corporation
Copyright 2012 Media5 Corporation (Media5) This document contains information that is confidential and proprietary to Media5. Media5 reserves all rights to this document as well as to the Intellectual Property of the document and the technology and know-how that it includes and represents. This publication cannot be reproduced, neither in whole nor in part, in any form whatsoever, without written prior approval by Media5. Media5 reserves the right to revise this publication and make changes at any time and without the obligation to notify any person and/or entity of such revisions and/or changes.