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JOB DESCRIPTION

Job Title: Professional Standards Officer

Responsible to: Professional Standards Manager

OUTLINE OF RESPONSIBILTIES

Complaints Handling
Dealing with complaints against architects and other conduct matters, and managing caseloads to
ensure targets are met
Drafting reports and decisions for the Investigations Panel in relation to conduct and competence
issues
Preparing meeting agendas, reports and minutes of meeting
Assisting the Boards solicitors with the preparation of cases going to the Professional Conduct
Committee
Organising Professional Conduct Committee hearings
Drafting Press Releases concerning Professional Conduct Committee decisions

Regulation of Title
Dealing with complaints about misuse of the title architect, and instructing the Boards
solicitors in prosecuting cases in the magistrates courts
Dealing with matters which arise from incorrect architect listings in directories, advertisements
and websites
Preparing and giving evidence in Court as required
Promoting the use of the Register of Architects

General
Handling telephone queries in relation to the work of the department
Assisting with the development of professional standards policy
Preparing statistical information in relation to the work of the department
Dealing with general regulation correspondence
Maintaining accurate records
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Team working and working flexibly and collaboratively to assist within the office to meet
demands of throughput of work at ARB, as necessary
Developing papers and providing administrative support to the Board and committees and
representing ARB at meetings with external bodies

Other Duties:
Other such relevant or related duties which may be required from time to time

This is a description of the job as it is presently constituted. It is the practice of the ARB to examine
job descriptions from time to time and to update them to ensure they relate to the job as then being
performed, or to incorporate whatever changes are being proposed. This will be conducted in
consultation with you. It is the organisations aim to reach agreement on changes, but if agreement is
not possible, the organisation reserves the right to insist on changes to your job description, after
consultation with you.

PERSON SPECIFICATION

Experience
Experience of working in an administrative role (ESSENTIAL)
Experience of complaints handling or similar case work (DESIRABLE)
Demonstrable experience in a professional or regulatory/legal environment (DESIRABLE)

Knowledge and Qualifications
Educated to degree level or equivalent experience (ESSENTIAL)

Skills and Abilities
Highly developed administrative skills (ESSENTIAL)
Highly organised (ESSENTIAL)
Ability to work to deadlines and under pressure (ESSENTIAL)
Excellent level of literacy (ESSENTIAL)
Proficient in Microsoft applications, and a good working knowledge of databases (ESSENTIAL)
Ability to assimilate complex information and reach evidenced based conclusions (ESSENTIAL)
Ability to prepare detailed reports (ESSENTIAL)
Accuracy and attention to detail (ESSENTIAL)

Personal Attributes
Flexible and enthusiastic
Team player, with the ability to work on own initiative
Good interpersonal skills and an ability to communicate effectively at all levels
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Commitment to Organisational Values
As well as the foregoing, ARB looks to its employees to demonstrate the following qualities:
Openness
Integrity
Professionalism

Development
All staff are required to develop themselves through training. They are also responsible, in
conjunction with their Line Manager, for identifying any training and development needs they and
those they work with might require.