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Submitted By:-
Geetanjali
Reg.no. 10806208
His dissertation represents his original work and is worthy of consideration for
the award of the degree of MBA
___________________________________
(Name & Signature of the Faculty Advisor)
Title: ______________________________
Date: _____________________________
ACKNOWLEDGEMENT
A single person alone can never be credited for performing any extraordinary
work successfully. It is only possible with the continuous and constant help
and guidance that they receive from others.
I convey my hearty affection to all those people who helped and supported me,
for completion of my project and making the process of learning a thoroughly
joyful experience.
GEETANJALI
MBA
EXECUTIVE SUMMARY
The main intent/aim of doing this project is to understand how stress can
affect the personal and professional life of an employee and how it affects the
companies in both public and private sector. The project helps me to
understand how a company’s HR Department tries to improve their business
by keeping good relations with employees. This study’ emphasizes on how an
employee and employer should keep a proper balance between their work and
family. It emphasizes how people can keep balance by making their work
timings flexible
This study quantifies the effects of stress of work life on employees. It aims to
gain an insight into current working life policies and practices, as well as
work-life balance issues of employees. Several notable factors that influence
stress of work life are Adequate
Stress is the "wear and tear" our bodies experience as we adjust to our
continually changing environment; it has physical and emotional
effects on us and can create positive or negative feelings. As a positive
influence, stress can help compel us to action; it can result in a new
awareness and an exciting new perspective.
For achieving the objectives of study, survey was conducted. For survey,
personal interviews of various managerial level employees were undertaken.
Personal interviews were selected as the mode of survey to make the study
more meaningful & so that maximum information could be collected. For
conducting the personal interviews of the workers, a questionnaire was made.
The questionnaire was structured with close ended
questions.
In view of nature of the present study, the required data was collected
through the structured questionnaire designed for the purpose. For
analyzing the data various techniques like pie chart and bar graph has
been used.
MAJOR FINDINGS
THEORETICAL FOUNDATION
INTRODUCTION TO TOPIC
WHAT IS STRESS?
Stress is the "wear and tear" our bodies experience as we adjust to our
continually changing environment; it has physical and emotional effects on us
and can create positive or negative feelings. As a positive influence, stress can
help compel us to action; it can result in a new awareness and an exciting new
perspective. As a negative influence, it can result in feelings of distrust,
rejection, anger, and depression, which in turn can lead to health problems
such as headaches, upset stomach, rashes, insomnia, ulcers, high blood
pressure, heart disease, and stroke. Stress is our body physical, mental and
chemical reaction that frightens, confuses, endangers or irritates you. Stress
can lead to:
• Physiological discomfort.
• Some kind of emotional un-happiness.
• Strained relations with other people.
DEFINITION
Hans Selye defined Stress as “The force, pressure, or strain exerted upon a
material object or person which resist these forces and attempt to maintain its
original state”
Beehr and Newman as “job stress is a condition arising from the interaction
of the people and their jobs, and characterized by changes within people that
force them to deviate from there normal functioning.”
SOURCES OF STRESS
• Extra-organization stress.
• Organization stress.
• Group stress.
• Individual stress.
EXTRA-ORGANIZATION STRESS.
Job stress is not limited to things that happen inside the organization factors
during the working hours. Extra organization factors also contribute to job
stress. There stressors include following factors:-
ORGANIZATIONAL STRESSORS.
Although there are many factors in the work environment that have some
influence on the extent of stress that people experience at the job, the
following have been shown to be particularly strong in inducing stress:
Job related factors:- Job related factors or task demand are related to the
job performed by an individual. These factors includes the following:
Some duties and responsibilities have inbuilt stress such as those of the
fire fighter or the police squad which defuses bombs.
GROUP STRESSORS
Another source of stress in organization is poor interpersonal relations or
conflicts. These conflicts can be among the members of the group or between
the superior and subordinates. Groups have a lot of influence on the
employees, behavior, performance and job satisfaction. Group can be
classified into following factors:-
INDIVIDUAL STRESSORS.
The typical individual works for about 8-10 hours a day. The problem and
experience 4s which he has to face in the remaining 14-16 non working hours
can spill over to his work place. Following are the main factors which can
causes stress to individuals.
Job concerns:- one of the major job concern is lack of job security
which can lead to concern, anxiety or frustration to the individual. the
prospects of losing a job especially when you have a family and social
obligations, is always very stressful.
If the employee has got a working spouse then the stress is greater.
Thus when a person is geographical relocated, his stress will be depend upon
how many change occur in his social relationships and family life.
More the changes more will be the stress.
SOURCES OF STRESS
Stress is unavoidable and has become an inherent part of human life. It arises
as a result of imbalance between the demands and placed on an individual and
his/her capacity to meet those demands. If the demands are very below his/her
capacity, then the individual may feel bored and disinterested. Conversely, if
the demands are way above his /her capacity, then the individual feel
overwhelmed and thus feel the pressure. One way to handle such a situation is
find a balance between the demand and capacity. The sources of stress are:
Internal Stress
Internal stress generally happens when individuals worry about things outside
their control. The personality of an individual plays an vital role in stress
management. Every individual can be categorised into type A and Type B
personalities. An individual of Type A personality has continual sense of
urgency and has an excessive competitive drive. He / she is always in a hurry
and is impatient. People with Type A personality are obsessive about winning
and do not have the ability to spend leisure time productively. These people
are likely to be under stress even in minor situations. People with Type B
personality never sense the urgency of time. They work at their own pace,
with no need to prove their achievements. These people are less likely to be
under stress.
External Stress
TYPES OF STRESS
3) Job stress:- Stress that occurs due to the lack of resources or scarce
resources at the work place is called job stress.
The second stage is the awakening stage. In this stage, the employees
being to get the real picture. They may begin to feel that their expectations are
unrealistic. The job may seem tough and the organization and colleagues not
so good. The employees may feel that their worth is not being recognized.
They start showing the initial symptoms of burnout like stress, dissatisfaction,
confusion, etc.
The third stage is the burnout stage. In this period, the employees lose
their interest and energy. Stress result in exhaustion, loss of concentration and
show symptoms of burnout.
The fourth stage is the total burnout stage, in this stage, the employees
enter a total burnout mode. They may become aimless, suicidal, threatening.
Te exhausted employees will be on the threshold of a heart attack, suicide and
other serious problems.
The fifth and final stage is the recovery stage. This is a very tough stage.
It takes a long time for people to recover from burnout. Hence, in case of
burnout employees should be proactive rather than reactive.
Organize:- To have control on their lives, people need to pain and organize
activities. This plan should include short breaks, time offs.
Set achievable goal:- People should set goals in accordance with their
capabilities. They fell better after achieving their goals. If the goals are not
achievable and not achieved, employees begin to feel discouraged or helpless.
CONSEQUENCES OF STRESS
Stress can cause dissatisfaction. Job related stress can cause job
related dissatisfaction, is the simplest way and the most psychological
aspects of stress.
Behaviors symptoms:- Any behavior which indicates that you are not
acting your usual self may be a sign of adverse reaction to stress. Direct
behavior that may accompany high level of stress includes:-
1. Overeating
2. Sleeplessness
3. Drug abuse
4. Nodding off during meetings or social gatherings
5. Losing your sense of humour.
6. Absenteeism and turnover.
7. Reduction to Productivity.
In the dual career families where both the spouse are pursuing careers,
a lot of personal commitments, varied in nature, are demanded from
them. The stresses experienced by the couples stem from role overload,
since both partners have to manage their careers as well as the family.
Additional stresses are experienced while handling the personal, social
and cultural dilemmas of balancing work and family, discharging
responsibilities, handling competition at the work place and within the
family and being an involved members of the extended family.
Consequences To Organizations:
The effect of employees stress on organizations is many and varied. These
include:
The stress experienced by employees who take on critical roles and are
responsible for public safety can sometimes be detrimental to the well being of
the constituents served. For e.g. the stress experienced by airlines pilots, train
drivers etc can results in the loss of many lives.
When we look at stress from organization point of view, management may not
be concerned about the low to moderate level of stress experienced by the
employees. The reason is that some functional level of stress is necessary to
improve employee’s performance. But high level of stress and sustained low
level of stress area cause of action by the management. But when we look at
stress from individual point of view even the low level of stress is perceived to
be undesirable. Keeping this in mind we can discuss the individual and
organization approaches towards managing stress. Before discussing these
approaches, we must keep in mind two points:
INDVIDUAL APPROACHES :
Stress can be managed by individual, which will enable him to regain control
over his life. Some of the stress reducing strategies from individual’s point of
view are:-
ORGANISATIONAL APPORACHES:
Individual may design there own strategies to reduce stress, but it is a must for
the organization to develop programmes that will help the employees in
reducing their stress. Some of the measures which organization can take care:
Goal Setting: Goal setting can reduce stress as well as provide
motivation. It will result in less employee frustration, role ambiguity
and stress.
Foot.T (1991) explained in this study the nature of stress and methods of
stress management. He considers behaviour and lifestyle as factors in causing
stress and provides a questionnaire to test managerial skill in recognizing
stress. States that stress management is the re-education of people to use
existing coping strategies rather than a substitute for those strategies.
PRIVATE COMPANY
we are manufacturing high quality fasteners under the supervision of our most
experienced technical staff customers are fully satisfied with the quality of our
products and prompts services of our staff. our commonly known languages
on work floor is Hindi & Punjabi. our main production facilities are best as
compared to in similar type of industry. we have inspection & measuring
facilities which is applicable to our products.
it will be our pleasure to establish business relations with new buyers and
display a true sense of our commitment to buyers who understand quality.
Mission Statement
We pay personal attention to our customers so that, we can build products
they need, and not merely sell the products we build.
Core Values
To accomplish our mission, the ownership, staff, and management go to
great lengths to treat each customer like a member of the family and provide
them with the best choice of products and highest quality of service in the
industry.
OUR EXPECTATIONS
our emphasis has been to achieve superior performance and high quality
products at low cost quality at our end means nothing less than the products at
a reasonable cost which represent and satisfy the needs and expectations of the
customers with continual improvement.
we are dedicated to the percept of serving society and mankind through our
quality products and for that we try to find various methods of reducing
wastage and improving production , which is our basic philosophy.for our
quality control measures , we are appreciated by our customers and friends
everywhere .we deeply realise that gaining someone ’s trust and reaching new
height of success can take years but the same can be grounded with in no time.
all our products conform to the standards given by our customers. however ,
we follow national / international standards where ever applicable.
PROFILE OF AAREN EXPORTS
AAREN has fully integrated and state of the art assembly facilitation for
producing world class hand tool and garden tool. AAREN believes in strong
business ethics, excellence in business, creative a productive work
environment and continous improvements. The every aspect of AAREN
related to their products – raw material , dimensions, testing and inspection
conform strictly to the international standards. AAREN’s products are made
up of high grade austenitic chrome-nickel molybdenum stainless steel 316L.
AAREN’s strong marketing team is complete within itself to reach the
potential customer in no time. With all best efforts AAREN extends its
capabilities to ensure that only reaches the patients.
b) Development of business
2. Operations
a) Ensuring 100% quality check of documents
b) Customer service
c) Implementation of software
3. Credit, risk & Collection
a) Responsible for the design of credit policies
MANAGEMENT STRUCTURE
AAREN Exports assumes to deliver on time quality products that time meet or
even exceed customers expectations. They have use the innovative state of art
technology. Design and Development section with computer aided Drafting
and Design Facility renders great help to integrated tool room equipped with
the latest techniques. In house Laboratory ensures complete control over the
quality of incoming raw materials. The components are produced in semi
finished/finished state confirming to any standard required by customers In
built quality system ensures quality at each level. It is corporate policy to
supply quality parts at very competitive prices. Professionalism and
determination at AAREN is pointing towards only one direction to forge
ahead. AAREN aims at serving humankind with the life supporting products
in an effective way. AAREN’s products are made up of high grade. AAREN
extends its capabilities to ensure that only reaches the best marketing way that
they could get more success in the international market.
THE GROWTH CHART OF CO. IS AS BELOW :-
History reveals that innovation is the key to continued progress and when
applied to technology that touches human life, it can unfold a whole new
economic phenomenon that has the power to change the world. With unique
initiatives like the Thought leadership Forum, Leadership Forum, we have
been able to create a unique platform for learning through success stories of
industry leaders.
No, doubt that the AAREN products has created a niche for themselves
not only in India but also in foreign market. To maintain quality have any
defect even at micro level is been taken care of and rectified. The technology
for Painting, which we use, is of the high quality and we have paint shop
with world-class quality standards.
The industry has gradually transformed itself into a world-class player
involved in building state-of-the-art products, solutions and technologies. As
an industry, we are very conscious of our responsibility to society. AAREN
Foundation intends to become a catalyst, encouraging our members to do
more, capturing best practices for quality and harnessing a greater range of
resources, from the industry and beyond, to make a major impact on the
development. It has been our vision to cater to the needful agriculture and auto
industry with quality products through untiring dedication and activities.
1991 – Start of AAREN Exports Ltd. With conventional Hand Tools &
Garden Tools
2001 – Addition of first CVC in Machine
2002 – expansion of business in near about 8 acres land at unit -2 village
“SAMASTPUR”
2004 – Addition of first VMC in Tool Room
2005 – Joined ACMA-UNIDO Cluster Project
2007 – ISO certification
2008 – Working with world known companies like WALMART, TESCO &
HOME BASE
2009 - Recertification
FUTURE PROSPECTUS
Companies are manned by cream of the industry and best of technocrats and
service staff. They are proud of our reputation as service & solution provider
and innovator in agro industries. In a time marked by rapidly changing
technology, they have developed best of the best R & D team and have also
developed the excellent quality control system to deliver high quality result in
the industry.
Their actions are guided by their core values of integrity, quality, commitment,
and innovation. They are committed to living our values and, through doing
so, building a business as great as our products. Throughout its history, the
company has earned a reputation for high quality and integrity, and this has
been an asset of incalculable value. They strive to live up to these
expectations, not just because it is good business, but also because it is the
right thing to do. Their core values are never to be compromised for
immediate success.
Over the years they have completed transaction in over 45 countries around
the globe and are well experienced in the international market for wide variety
of machinery and tractor in comfortable price and range. AAREN is a team
that has carved in itself successful entrepreneurship over the years. The
AAREN group is among the India’s leading agricultural conglomerates in the
high growth sector of agro machinery, and material handling equipments and
components having pioneered from mechanization in the country.
PUBLIC COMPANY
Markfed began it's operations in 1954 with 13 members and a share capital of
6,000 USD. Today, it has grown to become the largest marketing co-operative
in Asia with an annual business turnover of over 2 billion USD with nearly
3,286 employees and 20 industrial units.
At present, about 3,021 co-operative societies are it's members. Markfed has
emerged as a very solid and stable organisation committed to the service of the
farmer community of the State of Punjab.
Markfed has been awarded National Productivity Awards in various fields like
co-operative marketing activities, food processing, cattle feed production etc.,
to name a few.
Several innovative incentive schemes have been introduced for the benefit of
the farmers and the member co-operative societies. Markfed has also
introduced an insurance scheme which provides compensation in case of
accidental death or permanent disablement of its farmer members.
Markfed has been regularly distributing its profits as dividend to its members,
contributing to co-operative development and the Common Good Fund. A fair
amount is also re-invested in the setting up of new projects, modernisation and
diversification of existing plants.
Markfed is also looking for collaboration, technical know-how, high-tech
processes, joint ventures, domestic and export oriented units with buy-back
arrangements in the international market in all associated fields of interest.
Board of Directors
1) CANNED PRODUCTS
2) BOTTLED PRODUCTS
• Tomoto Ketchep
• synthetic vinegar
• Markphos – insecticide
RESEARCH METHODOLOGY
RESEARCH DESIGN
The study is based on descriptive research design, where descriptive research
studies are those studies that are concerned with describing the character of a
particular individual or of a group.
The report mainly consist of primary data gathered through the schedule of
questions asked to the respondents directly about company its products or
services feature like stress among employees, market share were obtained
from staff of company.
In this study primary and secondary data were used for the research purpose.
Company Website
Internet
Brochures
Books
SAMPLING PLAN
Sampling is an effective set in the collection of primary data and has great
result on the quality of results. The sampling plan includes the sampling
technique, population, sample size.
SAMPLING TECHNIQUES
POPULATION
The population selected for this particular study is the employees of public and
private sectors in JALANDHAR.
DATA ANALYSIS
In view of nature of the present study, the required data was collected through
the structured questionnaire designed for the purpose .The data so collected
has processed manually by editing, coding and tabulation. For analyzing the
data various statistical techniques such as percentage and value have been
used to draw meaningful result. The data is presented through pie charts and
graphical charts.
The findings of the study are based on the information provided and opinions
of the respondents. Efforts have been made to make study as accurate as
possible, 100% accuracy can not be claimed because of the following
reasons:-
Private
INTERPRETATION
In this study 50% respondent are taken from Private company and 50%
are taken from Public company.
2. From how long you are working in this company?
Options No of No of
respondents(private) respondents(public)
1-3 years 15 0
4-6 years 11 12
6-8 years 4 0
More than 0 18
8 years
18 18
16 15
14
12 12
11
10
8
Private
6
4 Public
4
2
0 0 0 0
1-3 4-6 6-8 more
years years years than 8
years
INTERPRETATION
Most of the Employees in Private sectors have a service b/w 1-3 years and in
Public sectors most of the Employees having more than 8 years service.
options No of No of
respondents(private) respondents(public)
Operational 9 12
Sales dept. 15 8
Marketing. 4 4
Any other 2 6
16 15
14
12 12
10 9
8 8 Private
6 6 Public
4 4 4
2 2
0
operational sales Marketing any other
INTERPRETATION
In Private sector most of the Employees works in Sales department as
compared to the Public sector because in Public sector employees work in
Operational department.
Options No of No of
respondents(private) respondents(public)
4 Hours 0 0
6 Hours 0 0
8 Hours 6 16
More than 24 14
8 Hours
25 24
20
16
15 14
10 Private
6 Public
5
0 00 00
4 hrs 6 hrs 8 hrs more
than 8
hrs
INTERPRETATION
In Private sector Employees works longer hours as compare to Public sector.
30
26
25
20 18
15 Private
12
Public
10
5 4
0
Yes No
INTERPRETATION
Private sector employees feel greater stress as compare to the Public sector
employees.
Pressure
Full support
of seniors
from 36
seniors and juniors 62
Clear
Stressdelegation
of achieving
of 14
1 53
time bound
powertargets
Any other
Interpersonal relations 02 07
with (employees,
peers, subordinates)
14 14
12
10
8
7
6 6 Private
Public
4 4
3
2 2 2
0 0
overload seniors targets relations
INTERPRETATION
employees of Private sector feels greatest stress due to the Time bound targets
and a public sector employees feels stress due to Interpersonal relations.
Public sector employees feel less stress as compare to the private sector
employees because they have clear Division of work.
No 16 24
INTERPRETATION
According to survey result most of respondents of private sector agreed that
their personal life create stress at workplace than respondents of public sector
9. Do you think training about your Particular task or job can reduce stress
created by Personal Inadequacy?
Options Number of Number of
respondents respondents
( Private) (Public)
Yes 21 13
No 9 17
INTERPRETATION
According to survey result higher number of respondents of private sector than
of public sector feel that training is a obtion through with job stress can be
reduced
No 9 17
INTERPRETATION
According to survey result higher no of respondents of private sector than of
public sector feel that personal adequacy is responsible for creating stress at
job.
11. Do you feel that some stress level is essential for high
Performance ?
Options Number of Number of
respondents respondents
( Private) (Public)
Yes 13 10
No 17 20
INTERPRETATION
Mostly the employees of both sector (private & public) say that stress is not
essential for high performance.
12.Have you ever thought this stress will have bad effect on efficiency and
performance of employees?
Options No of No of
respondents respondents
(private) (public)
Yes 20 17
No 10 13
20
20
17
15
13
10 Private
10
Public
5
0
Yes No
INTERPRETATION
Mostly the employees of both sector (private & public) say that stress having
a bad effect on their efficiency and performance. But private sector employees
feels that stress makes an impact on their efficiency and performance as
compare to public sector.
Meditation 4 6
Any other 7 3
9 9
8 8
7 7
6 6
5
4 Private
4
3 Public
3
2
1
0
yoga any other
INTERPRETATION
Mostly the employees of both sector (private & public) use yoga to reduce
their stress.
14.What techniques both sector (public & private) use to reduce the stress of
employees?
Options No of No of
respondent respondents
s(private) (public)
Goal setting 11 7
Providing healthy 8
environment 6
12 12
11
10
8 8 8
7
6 6
5
4
3
2
0
goal setting e nvironm ent w ork team w ork in shifts
Private Public
INTERPRETATION
To reduce the stress of employees public sector use work shift techniques &
Private sector use goal setting techniques
CHAPTER-5
CONCLUSION
The productivity of the work force is the most decisive factor as far as the
success of an organization is concerned. The productivity in turn is dependant
on the psychosocial well being of the employees. In an age of highly dynamic
and competitive world, employees is exposed to all kinds of stressors that can
affect her on all realms of life. The growing importance of interventional
strategies is felt more at organizational level. This particular research was
intended to study the impact of stress on employees of public and private
sector. Although certain limitations were met with the study, every effort has
been made to make it much comprehensive. More over it is concluded that
stress among female employees of company is greater than male employees.
and it was also found that’s mostly female employees of company use yoga
technique to reduce their stress.
MAJOR FINDINGS
QUESTIONNAIRE
NAME: - ___________________
AGE: - ___________________
MARTIAL STATUS: - MARRIED UNMARRIED
DESGINATION: - _________________
o Yes NO
9. Do you think training about your particular task or job can reduce stress
created by personal inadequacy?
o Yes NO
11.Do you feel that some stress level is essential for high performance?
Yes NO
12.Have you ever thought that this stress will have bad effect on efficiency
and performance of employees?
Yes NO
13. If yes, What steps are taken by you to reduce the stress?
Yoga Meditation
Any other_____________
BIBLIOGRAPHY
o www.hrmguide.com
o www.citehr.com
o www.scribd.com
o www.google.com
o www.wikepedia.com
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