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Mock Test
• Complete the ICT System Log, make sure you fill in ever section of
the table

Component Your System Component Your System

PC Manufacturer Asus RAM Type DDR
PC Serial Number 55274-640-7083584-23533 RAM Size 256 Megabytes
Case Type Tower- desktop CPU Manufacturer AMD Sempron
Monitor Manufacturer Aoc CPU Speed 1.75 gigate
Monitor Type Flat screen Video Card Asus
Monitor Size 17” Sound Card
Printer Manufacturer Lexmark System board manufacturer Gigabyte
Printer Model T640 System board from factor ATX
CD/DVD Drive Ts-h35373 Operating System Windows Xp professional Cotd
Hard Disk Manufacturer Maxtor Anti-virus software Avast anti-virus Version 4.8-1201
Hard Disk Capacity 40 GB Firewall Windows Firewall
Hard Disk Interface NTFS Other applications Adobe Reader 9 & Mozilla Firefox
BIOS Manufacturer Award Software Inc Other applications Microsoft Word 2003
Java ™ Update 6 Wireless Card
PSUWattage 330 Watt Miscellaneous Avast anti-virus the email service

• Fill out the reporting Log Sheet

Problem Action taken

The tower is missing a blank plate Plate was replaced

The mouse is sticky Open up the mouse and clean ball

The keyboard is sticky Clean the keyboard

Monitor not responding no image Check cable connection

Sound all distorted Check for interference from mobile

Computer requires an antivirus
software
Pc requires upgrades to video card
and video cards device driver
Cd/dvd is not working
phones ensure the speakers are not
close to external influences
Installed an antivirus avast
Replaced video card with newer and
better
Version
Replaced cd/dvd and did a run test it
now works properly

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Graphic not coming on Check the graphic card and replaced

It with a new cardD

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• What are 4 principles of computer maintenance

Defrag, installed Windows Xp or Vista, antivirus scan

Regular backup, Regular defrag, General cleaning of component
and hardware with the use of vacuum cleaner or compressed
air(cleaning air)

• Explain the main purpose of a PC

Personal Computer is mainly for your personal stuff instead of the work
place ones. It is a package of hardware devices used to perform a variety
of task such as e-mail, Word processing, spreadsheet, database and other
programs such as gaming, internet surfing, storing of data and
information. It consist of a monitor, keyboard, Mouse, Tower and most
people have a printer as well.

• Define what ESD is? Why do computer technician use ESD straps
when they are building a computer? Electro static Discharge which
can occur whist working on your computer and will cause your
computer component to become faulty and not work properly. It can
occur without the user feeling a shock while having adverse effects
on the component e.g handling the expansion card or ram.
• To avoid esd discharged:
• Use a wrist strap to ground yourself
• Make sure you have a reliable ground port available near the work
station
• Ground all the equipment you are working on with a ground strap.
•
•

• What is the main function of device driver is a unique series of

commands programs that provides the operating system e.g windows the
resources to manage the components. When a calling program invokes a
routine in the driver, the driver issues commands
• to the device . It is a computer program that allows a higher level
computer program to interact with a hardware device. It typically
communicates with the device through the computer bus or
communication subsystem to which the hardware connects.

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• State why the minimum system requirements should be checked

when installing an Operating System
• to ensure compatibility, capability and ability to cope with the size
and amount of data contains in the new operating system being
installed.
• An operating system which provides the connection between you,
the user, and the technology eg windows, unix and linux.

• Is it compatible with your current o.s

• Does the system have enough memory (RAM)
• Can the processor cope, newer o.s in their quest 4 new
resources, crave greater processing power
• Is there adequate storage space on the harddrive
• Can it manage the various devices that are connected to the
computer or part of the system bus on the motherboard
• If the o.s requirement is fulfilled o.s you are installing will not
install as a result you have to update or upgrade yr computer
•

• Why do computer technicians test hardware prior to installing an

Operating System it is important to test hardware to ensure it meets
the o.s requirements

• In detail explain the main function of the BIOS when installing an

Operating System ( basic input and output system)
It’s a primary function is to identify and initate the component of the
hardware such as the harddrives and optical disk drive. This is to prepare
the machine so that other software program stored on various media can
load, execute and gain control of the p.c

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• List four different types of software that can be used to protect a PC

from intrusion

• List 3 basic principles of computer maintenance

• Print screen: Install the anti-virus software provided

The result of the virus

scan

The anti-virus found one

Virus/Worm

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• Run the disk defragmentation utility and produce a screen print

showing the results of optimisation.

To start your defragmenter click onto:

Start
All Programs
Accessories
System tools
Finally, press Disk Defragmenter

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