REPLY TO QUERIES RECEIVED FOR KVIC VIDEO CONFERENCING RFP
Sr.No. Section Stated Condition
Company should have minimum
following certifications
3.14/Pg 13/pt no
1 application development.
6
The bidder should have implemented The criteria should be relxed, the
videoconferencing /MPLS VPN solution details of video conferencing projects
in at least 3 organizations (preferable with implementation across 10 and
3.14/Pg 13/pt no one govt. organization) with the
2 implementation being udnertaken
5
across 20 locations or more in india
during the last five years as on march
31, 2009
The SI will size the amount of
bandwidth and network required for
videoconferencing and will
coordinate,procure and establish the
5.3/pg no 28/pt required link and bandwidht with
3
no 2 internet service provider. The SLAs
defined for the bandwidht will be
applicable to the SI
Technical Specification - Indicative
4 7.4/pg no 43/
Technical Specification - Indicative
5 7.4/pg no 43/
Technical Specification - Indicative
6 7.4/pg no 43/
Technical Specification - Indicative
7 7.4/pg no 43/
Technical Specification - Indicative
8 7.4/pg no 43/
Query
This criteria should be relaxed as
CMMi level 5 certification os required
for software development and scope
of work does not include any
above locations should be considered
for qualifying criteria
As per understanding bandwidth has
to be quoted along with FMS charges
please confirm. Please mention the
MPLS port size at each of the
locations of KVIC. Also please
mention the MPLS port size required
at the central location.
Is the KVIC looking for serial network
module *V.35) and module T1/PRI
module for VC End points?
IS the KVIC looking for 3+1 MCU
license for all VC end point sites?
Whether Plasma display to be
mounted on wall or to be kept on
table?
Is the KVIC looking for external
gatekeeper for register H.323
endpoints (VC/VoIP) with names and
alias numbers?
IS the KVIC looking fr external
recording & streaming services for
Video session?
Suggestion Reply
The criteria should be Follow two certifications are mandatory
relaxed as it would not :-
restrict Telecom 1). CMM level 3 or above.
companies to participate 2). ISO (9001:2000) certification.
in the bid who have
capability to deliver on
scope of work.
As per RFP
Please refer the corrigendum dated
09.02.2009
As per RFP
Yes.
Wall Mounted
No. " It should be possible to register
H.323 endpoints (VC/VoIP) with
names and alias numbers. " This point
stands.
The requirement is of Recording and
recorded streaming. No live streaming
is envisaged in the scope of this
project
 Technical Specification - Indicative Below points ned to be addd in the Depends on site conditions
Technical specifications of Video
Conferencing equipments
1). Distance between plasma and
codec must be less than 1 mts.
2). Distance between codec and
laptop will not be more than 1.5 mtrs
for content sharing.
3). KVIC will provide all necessary
Rack space for mountng the MCU.
4). KVIC will provide all necessary
9 7.4/pg no 43/ power supply for video conferencing
equipments.
5). KVIC will provide all necessary Air
Condition for video conferencing
equipments.
6). KVIC will provide required IP
addresses for video conferencing
equipments.

Multi Party Control Unit (MCU) Please clarify on below end points
systems would use 384/512kpbs for
MCU connectivity from different mode
of connectivity. (IP/ISDN)
10 7.4.2/pg no 45
Please read 7.4.2 pt 2 / pg 45 as "
Capacity: The MCU shall support at
least 40 participants on IP & SIP @
2Mbps on a single chassis. The
system shall support both H.323 &
H.320 directly without any protocol
conversions "

Technical Specification - Indicative Please clarify on below points Depends on site conditions
1. Audio Cable is of 1.5 meter
2. Video Cable is of 1.5 meter
3. P+C cable is of 3 meter.
11 7.4.2/pg no 45 4. LAN Cable is of 6 meter
5. Power Cable is of 1.5 meter
6. Mic Cable of 2.5 meter

Access switch- minimum of 24 port Why CWDM required on the The requirement is of Layer 2 switch
10/100 Mbps Fast Ethernet switches? supporting all layer 2 datalink layer
autosensing ports with two uplink slots protocols
7.4.4/pg no 52/pt supporting gigabit ports such as
12
no 3 1000Base-Sz, 1000Base-Lx, and
1000Base-T,CWDM
 Acess Cable- Switch should be Since there will be only a Video Yes,
stackable in nature with dedicated fail- Conferencing equipment connected to
7.4.4/pg no 52/pt safe bi-directional stacking ports for the switch, Is stacking required?
13
no 3 each switch

Criteria Table - 4.2 Marks gicen is 10. Should be 15 as Maximum Marks is As per RFP
14 3.18.2/pg no 17 shown as 15

One month for implementation Should be 12 weekes taking into As per RFP
account time to procure
15 5.3.1/pg no 28 communication links.

Bandwidth (b/w) to be given by SI Later sections have given b/w. which Badnwidth to be given by SI
16 5.3.2/pg no 28 is to take precedence

Videoconference Room Please provide details of facilities Please refer the corrigendum dated
17 5.3.2/ pg no 28 available in room 09.02.2009

Bandwidth should be available for Please explain "other routine uses" Please refer the corrigendum dated
18 5.3.2/ pg no 28 other routine usses 09.02.2009

Spares Pelase list out spares required Bidder should calculate and provide
19 5.3.2/ pg no 29 the spares list to achieve the
mentioned SLA's
Spares Will spares from a part of commercial No
20 5.3.2/ pg no 29 evaluation

Integration Please list out equipment to be All the proposed VC equipments

21 5.3.2/ pg no 29 intergrated

The contract is for 3 years, why does Should be 3 years Please refer the corrigendum dated
22 5.3.2/ pg no 29 FMS mention 2.5 years 09.02.2009
Training Please elaborate on trining required Training for the user's at the field and
23 5.3.2/ pg no 29 central Office of KVIC.

OSAT mentions 4 hrs run for 2 days Please clarify Onsite Acceptence testing will be done
for 8 hours ( 4 hours per day
24 continous). There should not be any
gap between Network billing and
OSAT.
Network will be commissioned prior to Network billing to start as soon as Network billing will be taken into the
25 5.4.2.1/pg no 32 OSAT network is installed account when the OSAT is complete.
 Delivery and installations is 2.5 months This is in variance with earlier mention As per RFP
26 5.5/pg no 33 timeframe of 1 month. Please
reationalise to 12 weeks
Payment terms does not have section Payment terms should have separate Please refer the corrigendum dated
27 5.5/pg no 34 for bandwidth mention for bandwidth 09.02.2009
VC Schedule mentions both 1 hour and Please Clarify Please refer the corrigendum dated
28 5.6.2.10/pg no 39 3 hours notice 09.02.2009

SI Staff to be available on demand 48 hrs notice to be given Please refer the corrigendum dated
29 6.1/pg no 40 basis 09.02.2009
Sites to be connected on b/w of 384 Please clarify whether ISDN links will Proposed solution should be IP based
30 7.1/pg no 41 kbps (ISDN/IP) suffice at central site. and the proposed equipments should
support ISDN.
Sites to be connected on b/w of 384 Please clarify whether ISDN links will Proposed solution should be IP based
31 7.1/pg no 41 kbps (ISDN/IP) suffice at remote location. and the proposed equipments should
support ISDN.

Sites to be connected on b/w of 384 If ISDN is used, on average, for each Proposed solution should be IP based
kbps (ISDN/IP) location for how many hours per week and the proposed equipments should
32 7.1/pg no 41
will it be used support ISDN.

Sites to be connected on b/w of 384 If ISDN is used, will KVIC bear costs Proposed solution should be IP based
33 7.1/pg no 41 kbps (ISDN/IP) and the proposed equipments should
support ISDN.

34 7.3/pg no 43 Backbone Is an MPLS backbone mandatory Yes.

Network supposrt mentions Please clarify whether this refers to Please read 7.4.1 / pg 43 as "
H.323/SIP/V.35, etc as 2 Mbps the equipment only or for the network H.323 2 Mbps
as well SIP 2 Mbps
ISDN
35 7.4.1/pg no 43 BRI 512 Kbps
PRI 2Mbps
V.35 2Mbps

Multiple language support Foreign languages may be Yes

36 7.4.1/pg no 43 substituted with indian languages

AES Encryption This may be deleted as private n/w As per RFP

37 7.4.1/pg no 44 are being used
IP Qos Features If the network is on ISDN, how will the As per RFP refers to IP QoS
38 7.4.1/pg no 45 QoS be implemented. This clause
may be deleted.
 IP Qos Features- Downloading etc Pelase clarify that these are features As per RFP
required only for the VC equipment
39 7.4.1/pg no 45 and not for the network

Start Stop recording at will Predecide which calls to record The Start Stop recording should be at
40 7.4.2/pg no 46
the will of KVIC officials.
41 7.4.3/pg no 46 Dynamic allocation Predefine b/w As per RFP

42 7.4.10/pg no 46 Rate matching Predefine b/w As per RFP

43 8.8.4/pg no 62 CV date of birth Change to number of years of exp. Please refer the RFP

44 8.8.4/pg no 62 CV Countires of experience Please delete Please refer the RFP

B/w cost as part of FM cost Please separate and be made SI will arrange for Bandwidth and
payable in advance Bandwidth cost will be paid to the
45 8.9.1/pg no 64 service provider directly(if required) on
a quarterly basis but the non
adherence of SLA's will be passed on
The list of locations are not mentioned Please give a list of all locations with The corrigendum
to the SI. is already uploaded
46
contact details on the KVIC website.
Routers are not mentioned Please clarify whether routers are Please refer the corrigendum dated
required, and if a specific make or 09.02.2009
47 model are required, how will MPLS
links be terminated at all the KVIC
locations,.
Class of service for b/w is not Please clarify whether Real Time or As pre RFP
48 mentioned Non Real Time is required

Topology Please clarify whether an any-to-any Any-to Any topology is required

49 or a hub and -spoke topology is
required
VC-SD or HD equipment Please Clarify VC -HD equipments . Appropriate
interfaces are to be supported on
50 ENDPOINTS to support high definition
calls.

Is EMD in form of Bank Gaurntee OK Can we submit EMD of 3 Accepted

51 11/pg no 5 with KVIC lac in a form of Bank
Guarantee
 Liquidity Damages Should be applicable for As per RFP
late delivery of the
equipment, with plenalty
of 0.5% of the value per
week only for the delay
portion of the equipment
52 4.8/pg no 22 value; and max. upto 5%
of the value for the delay
portion of the equipment
value.

Entry Taxes, Octroi should be Quoted The prices shall be As per RFP
as extra inclusive of CST/ LST,
Freight, Insurance but
exclusive of octroi/entry
tax. Some of the sites are
in areas which require
way bills, road permits for
despatch of the
equipments. These
53 documents are to be
provided by the end user,
for the SI to despatch the
equipments. the same
should be provided to the
SI by the KVIC. The
Entry Tax/ Octroi as
applicable at certain sites
should be reimberused
by KVIC to the SI against
Original receipts.
Presence of Video Controller and Please Clarify Please refer the corrigendum dated
6.1 &6.2/ pg no
54 Assistant - 3 months and on call basis 09.02.2009
39
 Way Bills/ Road Permits/ Entry As some of the sites are SI is responsible.
Permits/ Forms for Despatch of the in states which requre
equipment way bills, road permits for
despatch of the
equipments. These
documents are to be
55 5.1.3/pg no 27 provided by the END
user fo the SI to despatch
the equipments. The
Same should be provided
to the SI by the KVIC.

Delievery of Six sites within 6 weeks
and installation within 2 weeks
thereafter. Total 8 weeks
56 5.3.1/pg no 28
We request KVIC to Please refer the RFP
extedn this delivery time
period to within six weeks
and installation,
precommissioning and
site acceptance test and
implementation within 2
weeks from the date of
receipt of the equipment
at site, readness of the
site etc. the delay in the
above, not attributable to
the above will not
constitute as a late
deliver/installation.
i.e. Total 8 weeks for
entire implemenation at
each site. This schedule
does not exceed your
total time lines planned
for the project.
Balance 34 sites will also
be implement in total 8
weeks from the day of
the recipet of
confirmation from KVIC.
 Bandwidth by SI, SLA with SI for Procurement of Please refer the corrigendum dated
bandwidth. bandwidth, establishing 09.02.2009
the required link and
57 5.3.2/pg np 28
bandwidth is with ISP?
SLA should be with the
ISP not with SI?
Payment terms - payment of 100% of Please refer the RFP
installation and commissioning
58 5.5/pg no 34 payment on completion and pre
commissioning against BG to be kept
vaid for period of 2 months for 40% of
the installation
Acessories - Please clarify number of 3 mic at locations mentioned in priority
mics required to be supplied with the 1 and 1 one mic at remaining 34
59 7.4.1/pg no 43 system? locations.

Accessories - Since external MCU is Yes

already asked in the next category,
embedded MCU in the endpoint
60 7.4.1/pg no 43 required from day one or optional?

Request you to please clarify future Please refer the RFP

61 1/pg no 45 expansion road map.

Please Clarify if the MCU is to be " The MCU should have an option for a
equipped with the redundant power redundant power supply " This point
62 pg no 46
supply? stand deleted

Is Client based solution for Its recommended to have As per RFP

conference management acceptable? a client based application
63 pg no 46 for conference
management for better
security.
Please clarify the number of " It should be possible to register
registrations required on the H.323 endpoints (VC/VoIP) with
64 pg no 48 gatekeeper? names and alias numbers. " This point
stands Deleted

Please clarify the number of PRIs The MCU should have support for
65 required to be used? handling 4 PRI for future use.

40 participants on IP & SIP - Please As all the participants are on HD so

clarify if 384 kbps per users minimum bandwidth requirement is 1
66 2/pg no 45 bandwidth okay with KVIC? Mbps
 MCU with 40 IP Port and MCU 40 The MCU has different Refer point 1. b stands deleted
ISDN ports modules/interfaces for
1.a &1.b/ pg no
67 the IP ports and ISDN
53
ports in the single
Chasis.
What are the No. of participants on IP Connectivity is IP based
68 and on ISDN?

Do u want us to quote only the PRI Refer point 1. b stands deleted

69 modules in the Price item 1.b?
Remote locations have small networks
SI will ensure smooth integration of & in central office there is a LAN which
Kindly mention the
70 5.3.7/pg no 29 the proposed equipment with any
existing network of KVIC have 200+ PC in LAN.
existing network at KVIC,

Is it for only three months As per RFP

or for entire contract
period, as it would be
difficult to meet 100%
SLA, for on demand
calls. If SLA is needed for
on-demand basis FMS
also, then the Setup
6.1 & 6.2 pg no For HO and Locations, it is asked for
71 Intimation Period for such
39 100 % SLA minimum
case (on demand basis)
practically ( 8 working
hours minimum) to be
made sufficient for the
person at MCU and
CODEC point to reach to
the designated KVIC
office .
How is the uptime calculated for Same as VC components
72
harware
Same as VC components
73 How is the SLA calculated for harware
 Only ISDN Support is required
For the same 3 BRI cards
would be required,. We
assume the ISDN feature
is asked for in the from of
As mentioned in Point no. 2, ISDN
redundancy. Instead, we
74 7.4.1/pg no 43 BRI backup has been asked for 512
suggest MPLS network
Kbps
from a different ISP as
redundancy would be
better as ISDN do not
provide MPLS feature.

Please refer the corrigendum dated

09.02.2009
No specficaton has been
given for networking &
Security
components(Except
Access Switch).Request
you to standardize
(explicit sepcification) the
requirement like
BOM does not include any networking and security
networking/ Security (except Access components should be
7.4.5/Pg no 53,
Switch) components.Does Networking from the top 3 OEM who
BOM and
76 equipments (such as Routers,Security has the largest market
Technical
) required for implementing the VC share in order to have
Specifications
solution is also under scope of SI or reliability as Routing ans
KVIC will povide the same ? Security are the heart of
Core Network. Further,
Stacking at L2 Switching
is specific to some OEMs
like 3COM only. This
deprives level playing
ground , which is
essence of an Open
Tender Practices.
 Scalable solution is required.
Stackable is not required.

Any Particular reason

behind stacking L2
Switches ? As per the
requirement study
stacking of the L2
switches is not required,
same can be achived by
cascading the switches if
7.4.4/ pg no 51
Point no. e) says switch should be required and thus can be
77 Access Switch
stackable in nature ? a cost ffective as well as
specification
performance affective
solution.Industry Leaders
like CISCO do not offer
stacking on simple L2
switches. This deprives
level playing ground ,
which is essence of an
Open Tender Practices

Please refer the corrigendum dated

Does it mean 1 hour after 09.02.2009
Notice period given is 1 hour from the
78 5.6.2.10/pg no 39 the schedule has
commencement of schedule
started?

Please refer the corrigendum dated

09.02.2009
What about the
schedules with less then
Schedule will contain VC with three hours? As there
79 5.6.2.10/pg no 39 minimum of three hours and only won't be any schedules
those schedules will be given to VCO like that, there won't be
any VCO for such
schedules
 As per RFP

Considering the
importance and scale of
a 40 location MPLS
connectivity, provision of
a full time Network
Provision of Network Administrator
80 Administrator @ 8 X 5 for
not mentioned in the tender invitation.
3 Years deputed at
Central Location is very
important suggession
which may kindly be
considered,

Kindly clarify on Service working hours are 0930 hours to 1800

81 What are the Working Hours ? hours.
Window
Please refer the corrigendum dated
09.02.2009
If SLA is needed for on-
demand basis FMS also,
then the Setup Intimation
Period for such case (on
demand basis) practically
6.1 & 6.2/pg no For on demand basis calls, sufficient
82 ( 8 working hours
39 Notice Period has to be provided
minimum) to be made
sufficient for the person
at MCU and CODEC
point to reach to the
designated KVIC office .

83 5.5/pg no 33 Milestones and Payment Terms
VC Schedule is specified as minimum
of 3 Hours. Will the VC schedule of 3
84 5.6.2.10/pg no 39
Hours and more go beyond standard
working hours ( 5Pm / 6PM) ?
As pr RFP
Delivery Period
mentioned (1 Month) is
very very less
considering the Industry
standard delivery times
for MCU, CODECs,UPS
and other items. Kindly
make it as 45 to 60 days.
Further Timilines
mentioned in the table of
this clause is difficult to
understnad and hence
see more clarity.
It will be responsibility of SI
As per the standard
labour rules, Shift Hours
need to be obeyed
properly. Multiple shift
operators need to be
employed to meet the
requirement of VC
schedule going beyond
standard working hours.

Chasis based MCU is mentioned in
the tender docs. Any specific reason
85 7.4.2/pg no 45
to be achieved thru Chassis based
MCU.
Please read 7.4.2 pt 1 / pg 45 as
Features:- It should be a standalone
multi point conferencing unit with
support for 40 HD ports on 720p
Scalability is there in @30fps from the day without
MCU with the provision of cascading.
adding more capacity as
desired.Hence chasis As the MCU is standalone so " The
modules should be hot swappable.
based MCU is not
required.Chassis based Any module should be able to fit in any
slot. " stands deleted
MCU is specific to an
OEM and it deprives
many of the other OEM's
opportunity without any
major gain to KVIC.

or equivalent are acceptable

We are requesting you to

add more Plasma brand
like LG or only mention
required specifications of
Plasma as per its
application .Mentioning
As per Tender document you have Brand names deprive
BOM Sr.No. 3/pg
86 specified brand for Plasma …ie.. other quality conscious
no 53
Sony/Panasonic OEMs a the opportunity
to particpate in an open
tender system. This is
incorporated in CVC
guidelines .One such
CVC guideline is
98/ORD/1.
 As per RFP

We would suggest to
evaluate on the basis of
one reference with the
Reference has been asked for the 3 80% of the estimated
organizations with the implementation project cost as per the
87 3.14.5/pg no 13
being undertaken across 20 locations 12-02-1-CTE-6 of CVC
or more. guidelines. This will
increase the number of
qualified bidders and is in
the intereset of KVIC.

Only MPLS is required but proposed

equipments shouls support ISDN
Kindly clarify MPLS or connectivity.
88 7.3/pg no 43 Network Backbone MPLS/ISDN ? ISDN ? Which is
prefered?

SLA need to be maintained

We would suggest you to

Redundancy at the MPLS backbone
89
level has not been mentioned.
have 2 backbones
Primary and secondary
from two different MPLS
service Proviers to have
high availability of the
network. (ISDN do not
provide MPLS feature.)

Please refer the corrigendum dated

The bidder will also submit equated
90 3.17.4c/pg np 16 quarterly based annuity fee as the
part of the commercial quote
09.02.2009
Please clarify in detail as
provision is not provided
in the commercial format
(Form 9) given in the
RFP.
 Is it incuded in the Exclusive
Note : the Penalties will be capp upto Liquidity damages
91 3.11/pg no 10 a maximum of 10 % of the total mentioned n Page No. 22
contract price clause No. 4.8 ? Or Is it
exclusive of it ?
1).Non-rack mountable UPS is
acceptable
2). Mentioned brand or equivalent is
Details equipment wise acceptable
Specification given in
RFP does not mention
about the Rack mounting
BOM Sr.No. 1KVA Rack Mountable with 30 min. feature for UPS,. Does
92
6a/Pg no 53 backup it’s a typo error ? If not,
Racks at the Locaions for
the same are not
mentioned in the
BOM.Kindly Clarify

Please read 7.4.1 / pg 43 as "

1) From the clause 7 on
H.323 2 Mbps
Technical specifications
7.4.1 Video Network Supported – H.323 -2Mbps , SIP 2 Mbps
on page 41 of tender
conferencing SIP -2Mbps , ISDN BRI 512Kbps, ISDN
93 document, it is mentioned
endpoints ISDN PRI -2Mbps, V.35 2Mbps on BRI 512 Kbps
that all remotes sites will
(CODEC) page 41 PRI 2Mbps
be connected on ISDN/IP
V.35 2Mbps
bandwidth of 384kbps.

Please read 7.4.1 / pg 43 as "

H.323 2 Mbps
SIP 2 Mbps
We request KVIC to ISDN
please confirm the BRI 512 Kbps
requirement for support PRI 2Mbps
94
of ISDN PRI 2Mbps and V.35 2Mbps
V.35 2Mbps on the Video
endpoint
 Please read 7.4.1 / pg 43 as "
H.323 2 Mbps
SIP 2 Mbps
1) From the clause 7 on ISDN
Technical specifications BRI 512 Kbps
7.4.1 Video PRI 2Mbps
on page 41 of tender
conferencing Video specifications - IP (H.323 and
95 document, it is mentioned V.35 2Mbps
endpoints SIP) data rates up to 2Mbps
that all remotes sites will
(CODEC)
be connected on ISDN/IP
bandwidth of 384kbps.

As per RFP
We request KVIC to
ISDN data rates up to 2Mbps of page please confirm the
96
43 requirement for support
of ISDN PRI 2Mbps

Please read 7.4.2 pt 1 / pg 45 as

Features:- It should be a standalone
KVIC has asked a 40 port multi point conferencing unit with
MCU on IP/SIP @ support for 40 HD ports on 720p
384kbps/512kbps. We @30fps from the day without
7.4.2 Multi Party Features: The Multi conferencing unit request KVIC to please cascading.
Control Unit should be a modular with minimum confirm the requirement
97 (MCU) point 1 of 15- slot chassis in the current for a 15 slot chassis as As the MCU is standalone so " The
Features on configuration. The system shall be a there are MCU’s modules should be hot swappable.
page 45 chassis based. available in the market Any module should be able to fit in any
which can support 40 slot. " stands deleted
ports on 1U MCU
platform.

MCU with provision of adding more
98
capacity as desired from time to time
Please read 7.4.2 pt 1 / pg 45 as
Features:- It should be a standalone
multi point conferencing unit with
support for 40 HD ports on 720p
Moreover, 15 slot chassis @30fps from the day without
is proprietary to one OEM cascading.
and is not available with
As the MCU is standalone so " The
any other OEM in the
industry. modules should be hot swappable.
Any module should be able to fit in any
slot. " stands deleted

The participant will get connected on

Ip network only.

Please read 7.4.2 pt 2 / pg 45 as "

7.4.2 Multi Party KVIC to confirm if any
Capacity: The MCU shall support at
Control Unit participant needs to be
The MCU shall support at least 40 least 40 participants on IP & SIP @
99 (MCU) point 2 of connected on the MCU in
participants on IP & SIP @ 2Mbps on a single chassis. The
Capacity on page a multipoint call on ISDN
system shall support both H.323 &
45 network.
H.320 directly without any protocol
conversions "

Please read 7.4.2 pt 2 / pg 45 as "

Capacity: The MCU shall support at
least 40 participants on IP & SIP @
384/512 kbps on a single chassis. 2Mbps on a single chassis. The
The system shall support both system shall support both H.323 &
100
H.323 & H.320 directly without any H.320 directly without any protocol
protocol conversions conversions "

From the tender

document capacity page V.35 is not required to be directly
45, KVIC has asked a 40 terminated on MCU. Rest of the clause
7.4.2 Multi Party remain same
The Multi conferencing unit should port MCU @
Control Unit
have the ability to be upgraded to 384kbps/512kbps on
101 (MCU) point 3 of
support ISDN PRI lines to be IP /SIP network. We
Networks on
terminated directly on the unit. request KVIC to clarify if
page 46
V.35 is required to be
terminated directly on the
MCU.
v.35 is not required to be directly
If required, it must support V.35 also terminated on MCU
102
directly to be added to the chassis
 Yes transcoding is required at all ports.
7.4.2 Multi Party
KVIC to confirm if
Control Unit
Should support complete audio and transcoding is required to
103 (MCU) point 9 of
video transcoding so as to be supported on all 40
Transcoding on
ports of the MCU
page 47

As per RFP

7.4.2 Multi Party

The MCU should be capable of KVIC to confirm if AES
Control Unit
supporting AES Encryption at encryption is required to
104 (MCU) point 11
conference level and individual be supported for all
of Security on
participant level. participants/MCU ports
page 47

Please refer the corrigendum dated

SI will size the amount of bandwidth KVIC to confirm and 09.02.2009
5.3.2
and network required for elaborate the same as
Requirement of
105 videoconferencing and will the same is not
Bandwidth on
coordinate, procure and establish the mentioned in the Bill of
Page 28.
required link and bandwidth with ISP Material.

The bidder should have implemented The point is to be clear ther the Request you to correct as Accepted. Preference will be given to
videoconferencing /MPLS VPN solution intranet, routing and wireless "The bidder should have Wireline
in at least 3 organizations (preferable connectivity are the similar type of implemented
one govt. organization) with the solution in the market. videoconferencing/WAN
implementation being udnertaken either in wireline or in
across 20 locations or more in india wireless solution in at leat
106
during the last five years as on march 3 organizations
31

Network supported H.323 2 Mbps, SIP IS the ISDN PRI support required Please read 7.4.1 / pg 43 as "
2 Mbps, ISDN, BRI 512 kbps, PRI 2 from the day one? H.323 2 Mbps
Mbps, v.35 2 Mbps SIP 2 Mbps
ISDN
107 7.4.1/pg no 43 BRI 512 Kbps
PRI 2Mbps
V.35 2Mbps
 Accessories: Since external MCU is already asked Embedded MCU ( 1+ 3 ) is required
Omni directional Microphone with mute in the next category, embedded MCU for six location. Rest location should
button in the endpoint required from day one have the option of MCU license
108 Remote Control or optional?
Multiple embedded 4 site MCU (1+3)

3.14 point 2 The firm should be in the business of The firm should be in the business of Accepted
providing IT related services for at least providing IT/TELECOM related
5 years as of 31-3-2009. services for at least 5 years as of 31-
109 3-2009.

3.14 point 3 The firm has to be profitable and The firm has to be profitable and As oer RFP
should not have incurred loss in the should not have incurred loss in the
110 last 3 Financial Years (FY 08-09, FY last 2 Financial Years (FY 08-
07-08, FY 06-07) 09, FY 07-08)

3.14 point 5 The bidder should have implemented The bidder or its Group As per RfP
videoconferencing/ MPLS VPN solution company/subsidary should
in at least 3 organizations (preferably have implemented videoconferencing/
one Govt. organization) with the MPLS VPN solution in at least 3
implementation being undertaken organizations (preferably one Govt.
across 20 locations or more in India organization) with the implementation
during the last five years as on March being undertaken across 20 locations
111 31, 2009 or more in India during the last five
years as on March 31, 2009

YES , endpoint should support 720p

resolution with 12x optical zoom .

Please Confirm following: Endpoint should support 720p at 30

1. The Resolution capability of the fps and 1 Mbps of bandwidth for HD
Video end point whether 1280x720p, optical calls. Accordingly the MCU should also
112 Conferencing zoom of 12x required? support 720p @ 30fps
End Point 2. The FPS required at 720p?
3. The Bandwidth required for HD
Solution?
 Please read 7.4.2 pt 1 / pg 45 as
Features:- It should be a standalone
multi point conferencing unit with
support for 40 HD ports from the day
one on single chassis ( without
Please clarify : cascading )
1. The minimum HD ports required
from day one and the scalibility for The bridge is required to have Support
Video for conferences up to 6Mbps data
future roadmap.
113 Conferencing rates
2. Please confirm on conference data
MCU
rates?
3. The capability of reservation and The capability of reservation and
scheduling tools? scheduling tools should be native to
the MCU

Request you to accept EMD DD or Accepted

114
EMD BG
Request you to extend the due date As per RFP
115 to 22/12/2009.

PQ # 4: Average Annual Turn Over for It should be INR 10 Crore (INR Ten It should be INR 10 Crore As per RFP
116 last three years Crore) (INR Ten Crore)

PQ # 5: Please allow even those companies
have implemented IT Solution
Projects in at least 3 organizations
117 (preferable one Govt. Organization)
Please allow even those As per RFP
companies have
implemented IT Solution
Projects in at least 3
organizations (preferable
one Govt. Organization)

118 Work Experience

PQ # 6: Should allow even those companies Should allow even those Please refer the corrigendum dated
having CMM Level 4 and ISO companies having CMM 09.02.2009
119 certifications. Level 4 and ISO
certifications.

120
Bid submission date Extend the bid submission date by Extend the bid As per RFP
121 two weeks. submission date by two
weeks.
 HCL INFOSYSTEMS

Page
S/N Clause No. Query
No.

SI will ensure smooth integration of the proposed

1 29 5.3, Point 7
equipment with any existing network at KVIC,

FMS duration is asked for 2.5 years from the date of

system acceptance also timeline of system
2 29 5.3, Point 9
acceptance mentioned on Pg. 33 Clause 5.5 is 2
months after contract signing for priority one locations

For HO and Locations, it is asked for 100 % SLA

3 39 6, Point 1,2
minimum

4 How is the uptime calculated for harware

5 How is the SLA calculated for harware

As mentioned in Point no. 2, ISDN BRI backup has

6 43 7.4.1
been asked for 512 Kbps

BOM does not include any networking/ Security

7.4.5, BOM and (except Access Switch) components.Does
7 53 Technical Networking equipments (such as Routers,Security )
Specifications required for implementing the VC solution is also
under scope of SI or KVIC will povide the same ?

7.4.4 Access
Point no. e) says switch should be stackable in
8 51 Switch
nature ?
specification

Notice period given is 1 hour from the

9 39 5.6.2 Point 10
commencement of schedule
 Schedule will contain VC with minimum of three
10 39 5.6.2 Point 10
hours and only those schedules will be given to VCO

Provision of Network Administrator not mentioned in

11
the tender invitation.

12 What are the Working Hours ?

For on demand basis calls, sufficient Notice Period

13 39 6, Point 1,2
has to be provided

14 33 5.5 Milestones and Payment Terms

15 13 3.14 CMMI level 5

VC Schedule is specified as minimum of 3 Hours. Will

16 39 5.6.2 Point 10 the VC schedule of 3 Hours and more go beyond
standard working hours ( 5Pm / 6PM) ?

Chasis based MCU is mentioned in the tender docs.

17 45 7.4.2 Any specific reason to be achieved thru Chassis
based MCU.

As per Tender document you have specified brand

18 53 BOM Sr. No. 3
for Plasma …ie.. Sony/Panasonic

19 72 9.1 Annexure-I List of Locations.

 Reference has been asked for the 3 organizations
20 13 3.14 Point no. 5 with the implementation being undertaken across 20
locations or more.

21 43 7.3 Network Backbone MPLS/ISDN ?

Redundancy at the MPLS backbone level has not

22
been mentioned.

The bidder will also submit equated quarterly based

23 16 3.17 Point No. 4 c
annuity fee as the part of the commercial quote

24 10 3.11 EMD has been asked in form of DD/Bankers Cheque.

Note : the Penalties will be capp upto a maximum of

25 40 6
10 % of the total contract price

26 53 BOM Sr. No. 6.a 1KVA Rack Mountable with 30 min. backup

7.4.1 Video
Network Supported – H.323 -2Mbps , SIP -2Mbps ,
conferencing
27 ISDN BRI 512Kbps, ISDN PRI -2Mbps, V.35 2Mbps
endpoints
on page 41
(CODEC)

Video specifications - IP (H.323 and SIP) data rates

28 up to 2Mbps ISDN data rates up to 2Mbps of page 43

7.4.2 Multi Party

Control Unit Features: The Multi conferencing unit should be a
29 (MCU) point 1 of modular with minimum 15- slot chassis in the current
Features on page configuration. The system shall be a chassis based.
45

MCU with provision of adding more capacity as

30
desired from time to time
 7.4.2 Multi Party
The MCU shall support at least 40 participants
Control Unit
on IP & SIP @ 384/512 kbps on a single chassis.
31 (MCU) point 2 of
The system shall support both H.323 & H.320
Capacity on page
directly without any protocol conversions
45

7.4.2 Multi Party

The Multi conferencing unit should have the
Control Unit
ability to be upgraded to support ISDN PRI lines to
32 (MCU) point 3 of
be terminated directly on the unit. If required, it must
Networks on page
support V.35 also directly to be added to the chassis
46
7.4.2 Multi Party
Control Unit Should support complete audio and video
33 (MCU) point 9 of transcoding so as to allow sites with different
Transcoding on audio and video protocols to join a conference
page 47
7.4.2 Multi Party
Control Unit The MCU should be capable of supporting AES
34 (MCU) point 11 of Encryption at conference level and individual
Security on page participant level.
47
35
5.3.2 SI will size the amount of bandwidth and network
Requirement of required for videoconferencing and will coordinate,
36
Bandwidth on procure and establish the required link and bandwidth
Page 28. with ISP
FOSYSTEMS

Suggestion Reply

Kindly mention the existing network of KVIC

Please clarify the period of FMS, as per RFP it should be

2 Years and 10 Months from the date of contract signing.
There is a gap of 4 months

Is it for only three months or for entire contract period, as

it would be difficult to meet 100% SLA, for on demand
calls. If SLA is needed for on-demand basis FMS also,
then the Setup Intimation Period for such case (on
demand basis) practically ( 8 working hours minimum) to
be made sufficient for the person at MCU and CODEC
point to reach to the designated KVIC office .

For the same 3 BRI cards would be required,. We

assume the ISDN feature is asked for in the from of
redundancy. Instead, we suggest MPLS network from a
different ISP as redundancy would be better as ISDN do
not provide MPLS feature.

No specficaton has been given for networking & Security

components(Except Access Switch).Request you to
standardize (explicit sepcification) the requirement like
networking and security components should be from the
top 3 OEM who has the largest market share in order to
have reliability as Routing ans Security are the heart of
Core Network. Further, Stacking at L2 Switching is
specific to some OEMs like 3COM only. This deprives
level playing ground , which is essence of an Open
Tender Practices.

Any Particular reason behind stacking L2 Switches ? As

per the requirement study stacking of the L2 switches is
not required, same can be achived by cascading the
switches if required and thus can be a cost ffective as
well as performance affective solution.Industry Leaders
like CISCO do not offer stacking on simple L2 switches.
This deprives level playing ground , which is essence of
an Open Tender Practices

Does it mean 1 hour after the schedule has started?

What about the schedules with less then three hours? As
there won't be any schedules like that, there won't be any
VCO for such schedules
Considering the importance and scale of a 40 location
MPLS connectivity, provision of a full time Network
Administrator @ 8 X 5 for 3 Years deputed at Central
Location is very important suggession which may kindly
be considered,
Kindly clarify on Service Window

If SLA is needed for on-demand basis FMS also, then the

Setup Intimation Period for such case (on demand basis)
practically ( 8 working hours minimum) to be made
sufficient for the person at MCU and CODEC point to
reach to the designated KVIC office .

Delivery Period mentioned (1 Month) is very very less

considering the Industry standard delivery times for MCU,
CODECs,UPS and other items. Kindly make it as 45 to
60 days. Further Timilines mentioned in the table of this
clause is difficult to understnad and hence see more
clarity.
CMMI level 5 certification is relevent for software
development related projects. This particular SI project is
for Video Conferencing, thus we request you to remove
this clause or Preferably keep the CMMI certification only
regadless of mentioning level.
As per the standard labour rules, Shift Hours need to be
obeyed properly. Multiple shift operators need to be
employed to meet the requirement of VC schedule going
beyond standard working hours.

Scalability is there in MCU with the provision of adding

more capacity as desired.Hence chasis based MCU is not
required.Chassis based MCU is specific to an OEM and it
deprives many of the other OEM's opportunity without
any major gain to KVIC.

We are requesting you to add more Plasma brand like LG

or only mention required specifications of Plasma as per
its application .Mentioning Brand names deprive other
quality conscious OEMs a the opportunity to particpate in
an open tender system. This is incorporated in CVC
guidelines .One such CVC guideline is 98/ORD/1.

List is not attached in Tender please provide the same.

 We would suggest to evaluate on the basis of one
reference with the 80% of the estimated project cost as
per the 12-02-1-CTE-6 of CVC guidelines. This will
increase the number of qualified bidders and is in the
intereset of KVIC.
Kindly clarify MPLS or ISDN ? Which is prefered?
We would suggest you to have 2 backbones Primary and
secondary from two different MPLS service Proviers to
have high availability of the network. (ISDN do not
provide MPLS feature.)

Please clarify in detail as provision is not provided in the

commercial format (Form 9) given in the RFP.

Request you to consider BankGuarantee keeping iin mind

the cash crunch situation resulted due to series of global
meltdown
Is it incuded in the Liquidity damages mentioned n Page
No. 22 clause No. 4.8 ? Or Is it exclusive of it ?

Details equipment wise Specification given in RFP does

not mention about the Rack mounting feature for UPS,.
Does it’s a typo error ? If not, Racks at the Locaions for
the same are not mentioned in the BOM.Kindly Clarify

1) From the clause 7 on Technical specifications on page

41 of tender document, it is mentioned that all remotes
sites will be connected on ISDN/IP bandwidth of 384kbps.
We request KVIC to please confirm the requirement for
support of ISDN PRI 2Mbps and V.35 2Mbps on the
Video endpoint

1) From the clause 7 on Technical specifications on page

41 of tender document, it is mentioned that all remotes
sites will be connected on ISDN/IP bandwidth of 384kbps.
We request KVIC to please confirm the requirement for
support of ISDN PRI 2Mbps

KVIC has asked a 40 port MCU on IP/SIP @

384kbps/512kbps. We request KVIC to please confirm
the requirement for a 15 slot chassis as there are MCU’s
available in the market which can support 40 ports on 1U
MCU platform. Moreover, 15 slot chassis is proprietary to
one OEM and is not available with any other OEM in the
industry.
KVIC to confirm if any participant needs to be connected
on the MCU in a multipoint call on ISDN network.

From the tender document capacity page 45, KVIC has

asked a 40 port MCU @ 384kbps/512kbps on IP /SIP
network. We request KVIC to clarify if V.35 is required to
be terminated directly on the MCU.

KVIC to confirm if transcoding is required to be supported

on all 40 ports of the MCU

KVIC to confirm if AES encryption is required to be

supported for all participants/MCU ports

KVIC to confirm and elaborate the same as the same is

not mentioned in the Bill of Material.
 SIEMENS
Clause
S. No Page No. Query
No.
Is EMD in form of Bank Gaurntee OK with KVIC
1 11/pg no 5
Liquidity Damages
4.8/pg no
2
22

Entry Taxes, Octroi should be Quoted as extra

Presence of Video
Controller and Assistant
6.1 &6.2/
4 - 3 months and on call
pg no 39
basis

Way Bills/ Road Permits/ Entry Permits/ Forms

5.1.3/pg for Despatch of the equipment
5
no 27

Delievery of Six sites within 6 weeks and

installation within 2 weeks thereafter. Total 8
weeks

5.3.1/pg
6
no 28

5.3.2/pg Bandwidth by SI, SLA

7
np 28 with SI for bandwidth.
Payment terms - payment of 100% of
installation and commissioning payment on
5.5/pg no
8 completion and pre commissioning against BG
34
to be kept vaid for period of 2 months for 40%
of the installation
7.4.1/pg Acessories - Please clarify number of mics
9
no 43 required to be supplied with the system?
Accessories - Since external MCU is already
7.4.1/pg asked in the next category, embedded MCU in
10
no 43 the endpoint required from day one or optional?
 Request you to please clarify future expansion
11 1/pg no 45
road map.
Please Clarify if the MCU is to be equipped with
12 pg no 46
the redundant power supply?
Is Client based solution for conference
13 pg no 46
management acceptable?
Please clarify the number of registrations
14 pg no 48
required on the gatekeeper?
Please clarify the number of PRIs required to
15
be used?
40 participants on IP & SIP - Please clarify if
16 2/pg no 45 384 kbps per users bandwidth okay with KVIC?

1.a &1.b/ MCU with 40 IP Port and MCU 40 ISDN ports

17
pg no 53
SIEMENS

Suggestion Reply
Can we submit EMD of 3 lac in a form of Bank Guarantee

Should be applicable for late delivery of the equipment, with plenalty of

0.5% of the value per week only for the delay portion of the equipment
value; and max. upto 5% of the value for the delay portion of the
equpment value.

The prices shall be inclusive of CST/ LST, Freight, Insurance but

exclusive of octroi/entry tax. Some of the sites are in areas which
require way bills, road permits for despatch of the equipments. These
documents are to be provided by the end user, for the SI to despatch
the equipments. the same should be provided to the SI by the KVIC.
The Entry Tax/ Octroi as applicable at certain sites should be
reimberused by KVIC to the SI against Original receipts.

Please Clarify

As some of the sites are in states which requre way bills, road permits
for despatch of the equipments. These documents are to be provided
by the END user fo the SI to despatch the equipments. The Same
should be provided to the SI by the KVIC.

We request KVIC to extedn this delivery time period to within six weeks
and installation, precommissioning and site acceptance test and
implementation within 2 weeks from the date of receipt of the
equipment at site, readness of the site etc. the delay in the above, not
attributable to the above will not constitute as a late deliver/installation.
i.e. Total 8 weeks for entire implemenation at each site. This schedule
does not exceed your total time lines planned for the project.
Balance 34 sites will also be implement in total 8 weeks from the day
of the recipet of confirmation from KVIC.

Procurement of bandwidth, establishing the required link and

bandwidth is with ISP? SLA should be with the ISP not with SI?
Its recommended to have a client based application for conference
management for better security.

The MCU has different modules/interfaces for the IP ports and ISDN
ports in the single Chasis.
 RELIANCE COMMUNICATON
Sr. No.Page No.Clause No. Query

The firm should be in the business of providing IT

1 12 3.14 point 2 related services for at least 5 years as of 31-3-2009.
The firm has to be profitable and should not have
incurred loss in the last 3 Financial Years (FY 08-
2 12 3.14 point 3 09, FY 07-08, FY 06-07)

The bidder should have implemented

videoconferencing/ MPLS VPN solution in at least 3
organizations (preferably one Govt. organization)
with the implementation being undertaken across 20
locations or more in India during the last five years
3 13 3.14 point 5 as on March 31, 2009

Company/firm should have minimum following

certification i. CMMi Level 5 ii. ISO Certification
4 13 3.14 point 6 (9001:2000) or latest
MMUNICATON
Suggestion Reply

The firm should be in the business of providing IT/TELECOM

related services for at least 5 years as of 31-3-2009.

The firm has to be profitable and should not have incurred loss in
the last 2 Financial Years (FY 08-09, FY 07-08)

The bidder or its Group company/subsidary should

have implemented videoconferencing/ MPLS VPN solution in at
least 3 organizations (preferably one Govt. organization) with the
implementation being undertaken across 20 locations or more in
India during the last five years as on March 31, 2009

Company/firm should have minimum following certification i.

ISO Certification (9001:2000) or latest
 GEMINI COMMUNICATION LTD.

Sr.No. Section Stated Condition Query

The bidder should

The bidder should have implemented
have
videoconferencing /WAN either in wireline or in
implementation of
wireless solution in at least 3 organizations with
1 atleast 3
the implementation being udnertaken across 20
organisation on
locations or more in india durin the last five years
video conferencing
as on MARch 31, 2009.
or MPLS VPN.

CMMi level 5 certification is completely depends

for softwre quality level not for project
implementation. So instead of that we request
2 you to correct as "Company/Firm should have
miniumum following certification
1). Minimum 5 CCNA Engineers
2). ISO (9001:2000) or latest"
Suggestion Reply
 SPANCO LTD.
S. No Page No. Clause Query
No.
1 43 7.4.1 Is the ISDN BRI or PRI support
required from the day one? Or might
require it in future.
2 43 7.4.1 Please clarify number of mics
required to be supplied with the
system?
3 43 7.4.1 Since external MCU is already
asked in the next category,
embedded MCU in the endpoint
required from day one or optional?
4 45 7.4.2 -1 Request you to please clarify future
expansion road map.
5 45 7.4.2 -2 Bullet.Pt- Is it required to have external 3G
1 gateway support? Since its
recommended always to have this
functionality as external due to
quality and scalability.
6 46 7.4.2 -2 Bullet Pt- Is this required from the day one or
3 a provision is required?
7 46 7.4.2 -2 Bullet Its recommended to have a client
Pt-4 based application for such scenarios
for better security, is client based
solution acceptable?
8 46 7.4.2 -2 Bullet Pt- This functionality is obtained by
7 deploying external gatekeeper
only.Since the registrations are done
on it for better security,management
and simplified dialing, please clarify
if the gatekeeper required is
external?

9 46 7.4.2 -2 Bullet Pt- Pls. clarify the number of

8 registrations required if external
gatekeeper is required?
10 46 7.4.2 -3 Bullet Pls. clarify the number of PRIs
Pt-2 required to be used?
11 41 7.1, 5.2 Please provide the clarity on the
number & capacity of the leased
lines for remote connectivity.
12 Do any mobile users connect to
video conference over Internet?
13 42 7.2.1 Need to have the detailed address
of 40 location where the system is
proposed to arrange the feasibility
study
14 43 7.3 Please specify the exact bandwidth
looking for each remote loaction

15 24 4.12 Please provide clarity on applicable

taxes and exeptions for transfer of
materials
16 53 6.a 1KVA ups should be 40 instead of
39 ,VC room may be not near the
MCU at headquarter location or
MCU cannot be fixed in vc room

17 37 5.6.1 13 (viii) Archival of recording : Is it means

Video call recording required ( page
37) clarification Required.

18 33 5.5 Sl no.1 Delivery & Procurement period is 1

Month then unable make live first 6
site in 1 month after singing contract
. (Page 34 ) Clarification Required

19 13 3.14; sr.no.6 min. qualification CMMi5

D.
Suggestion Reply

Please provde with exact

number of leased line required
with carrier capacity.
Please provde with exact
number of leased line required
with carrier capacity.

We request you to please

remove this creteria as this
qualification is not the need for
the Videoconferencing solution
as there is not software
implementation OR software
development activity in this
project.
 BHARTI AIRTEL
S. No Page No. Clause
No.
Company should have minimum following
certifications
1 3.14/Pg 13/pt no 6

The bidder should have implemented

videoconferencing /MPLS VPN solution in
at least 3 organizations (preferable one
govt. organization) with the
2 3.14/Pg 13/pt no 5 implementation being udnertaken across
20 locations or more in india during the
last five years as on march 31, 2009

The SI will size the amount of bandwidth

and network required for
videoconferencing and will
coordinate,procure and establish the
3 5.3/pg no 28/pt no 2 required link and bandwidht with internet
service provider. The SLAs defined for the
bandwidht will be applicable to the SI

Technical Specification - Indicative

4 7.4/pg no 43/

Technical Specification - Indicative

5 7.4/pg no 43/
Technical Specification - Indicative
6 7.4/pg no 43/
Technical Specification - Indicative
7 7.4/pg no 43/

Technical Specification - Indicative

8 7.4/pg no 43/
 Technical Specification - Indicative

9 7.4/pg no 43/

Multi Party Control Unit (MCU)

10 7.4.2/pg no 45

Technical Specification - Indicative

11 7.4.2/pg no 45

Access switch- minimum of 24 port 10/100

Mbps Fast Ethernet autosensing ports
7.4.4/pg no 52/pt no with two uplink slots supporting gigabit
12 ports such as 1000Base-Sz, 1000Base-
3
Lx, and 1000Base-T,CWDM

Acess Cable- Switch should be stackable

7.4.4/pg no 52/pt no in nature with dedicated fail-safe bi-
13 directional stacking ports for each switch
3

Criteria Table - 4.2 Marks gicen is 10.

14 3.18.2/pg no 17
One month for implementation
15 5.3.1/pg no 28
Bandwidth (b/w) to be given by SI
16 5.3.2/pg no 28
Videoconference Room
17 5.3.2/ pg no 28
Bandwidth should be available for other
18 5.3.2/ pg no 28
routine usses
19 5.3.2/ pg no 29 Spares
Spares
20 5.3.2/ pg no 29
21 5.3.2/ pg no 29 Integration
The contract is for 3 years, why does FMS
22 5.3.2/ pg no 29
mention 2.5 years
23 5.3.2/ pg no 29 Training
24 OSAT mentions 4 hrs run for 2 days
Network will be commissioned prior to
25 5.4.2.1/pg no 32
OSAT
Delivery and installations is 2.5 months
26 5.5/pg no 33

Payment terms does not have section for

27 5.5/pg no 34
bandwidth
VC Schedule mentions both 1 hour and 3
28 5.6.2.10/pg no 39
hours notice
SI Staff to be available on demand basis
29 6.1/pg no 40
Sites to be connected on b/w of 384 kbps
30 7.1/pg no 41
(ISDN/IP)
Sites to be connected on b/w of 384 kbps
31 7.1/pg no 41
(ISDN/IP)
Sites to be connected on b/w of 384 kbps
32 7.1/pg no 41 (ISDN/IP)

Sites to be connected on b/w of 384 kbps

33 7.1/pg no 41
(ISDN/IP)
34 7.3/pg no 43 Backbone
Network supposrt mentions
35 7.4.1/pg no 43
H.323/SIP/V.35, etc as 2 Mbps
Multiple language support
36 7.4.1/pg no 43
AES Encryption
37 7.4.1/pg no 44
IP Qos Features
38 7.4.1/pg no 45

IP Qos Features- Downloading etc

39 7.4.1/pg no 45

40 7.4.2/pg no 46 Start Stop recording at will

41 7.4.3/pg no 46 Dynamic allocation
42 7.4.10/pg no 46 Rate matching
43 8.8.4/pg no 62 CV date of birth
44 8.8.4/pg no 62 CV Countires of experience
B/w cost as par of FM cost
45 8.9.1/pg no 64
The list of locations are not mentioned
46
Routers are not mentioned
47
 Class of service for b/w is not mentioned
48
Topology
49
50 VC-SD or HD equipment
BHARTI AIRTEL
Query Suggestion Reply

This criteria should be relaxed as CMMi level The criteria should be relaxed as it
5 certification os required for software would not restrict Telecom
development and scope of work does not companies to participate in the bid
include any application development. who have capability to deliver on
scope of work.
The criteria should be relxed, the details of
video conferencing projects with
implementation across 10 and above
locations should be considered for qualifying
criteria

As per understanding bandwidth has to be

quoted along with FMS charges please
confirm. Please mention the MPLS port size
at each of the locations of KVIC. Also please
mention the MPLS port size required at the
central location.

Is the KVIC looking for serial network module

*V.35) and module T1/PRI module for VC End
points?
IS the KVIC looking for 3+1 MCU license for
all VC end point sites?
Whether Plasma display to be mounted on
wall or to be kept on table?
Is the KVIC looking for external gatekeeper
for register H.323 endpoints (VC/VoIP) with
names and alias numbers?
IS the KVIC looking fr external recording &
streaming services for Video session?
Below points ned to be addd in the Technical
specifications of Video Conferencing
equipments
1). Distance between plasma and codec must
be less than 1 mts.
2). Distance between codec and laptop will
not be more than 1.5 mtrs for content sharing.
3). KVIC will provide all necessary Rack
space for mountng the MCU.
4). KVIC will provide all necessary power
supply for video conferencing equipments.
5). KVIC will provide all necessary Air
Condition for video conferencing equipments.
6). KVIC will provide required IP addresses
for video conferencing equipments.

Please clarify on below end points systems

would use 384/512kpbs for MCU connectivity
from different mode of connectivity. (IP/ISDN)

Please clarify on below points

1. Audio Cable is of 1.5 meter
2. Video Cable is of 1.5 meter
3. P+C cable is of 3 meter.
4. LAN Cable is of 6 meter
5. Power Cable is of 1.5 meter
6. Mic Cable of 2.5 meter

Why CWDM required on the switches?

Since there will be only a Video Conferencing

equipment connected to the switch, Is
stacking required?

Should be 15 as Maximum Marks is shown as

15
Should be 12 weekes taking into account time
to procure communication links.
Later sections have given b/w. which is to
take precedence
Please provide details of facilities available in
room
Please explain "other routine uses"

Pelase list out spares required

Will spares from a part of commercial
evaluation
Please list out equipment to be intergrated
Should be 3 years

Please elaborate on trining required

Please clarify
Network billing to start as soon as network is
installed
This is in variance with earlier mention
timeframe of 1 month. Please reationalise to
12 weeks
Payment terms should have separate mention
for bandwidth
Please Clarify

48 hrs notice to be given

Please clarify whether ISDN links will suffice

at central site.
Please clarify whether ISDN links will suffice
at remote location.
If ISDN is used, on average, for each location
for how many hours per week will it be used

If ISDN is used, will KVIC bear costs

Is an MPLS backbone mandatory

Please clarify whether this refers to the
equipment nly or for the network as well
Foreign languages may be substituted with
indian languages
This may be deleted as private n/w are being
used
If the network is on ISDN, how will the QoS
be implemented. This clause may be deleted.

Pelase clarify that these are features required

only for the VC equipoment and not for the
network
Predecide which calls to record
Predefine b/w
Predefine b/w
Change to number of years of exp.
Please delete
Please separate and be made payable in
advance
Please give a list of all locations with contact
details
Please clarify whether routers are required,
and if a specific make or model are required,
how will MPLS links be terminated at all the
KVIC locations,.
Please clarify whether Real Time or Non Real
Time is required
Please clarify whether an any-to-any or a hub
and -spoke topology is required
Please Clarify
 TULIP
Clause
S. No Page No. Query Suggestion Reply
No.
Request you to
1 accept EMD DD or
EMD BG
Request you to
2 extend the due date
to 22/12/2009.
 NAVAYUGA
Clause
S. No Page No. Query Suggestion
No.
1 12 3.14 PQ # 4: Average It should be INR 10 Crore (INR Ten
Annual Turn Over for Crore)
last three years
2 13 3.14 PQ # 5: Please allow even those
Work Experience companies have implemented IT
3 13 3.14 PQ # 6: Solutionallow
Should Projects
eveninthose
at least 3
Certifications companies having CMM Level 4
and ISO certifications.
4 Bid submission date Extend the bid submission date
by two weeks.
 Reply

It should be INR 10 Crore

(INR Ten Crore)

Please allow even those

companies have
implemented
Should IT Solution
allow even those
companies having CMM
Level 4 and ISO
certifications.
Extend the bid submission
date by two weeks.
 PRESTO INFOSOLUTIONS PVT. LTD.
Sr.No. Section Stated Condition

Network Supported
H.323 2 Mbps
SIP 2 Mbps
7.4 Technical specifications
1 ISDN
- Indicative
BRI 512 kbps
PRI 2 Mbps
v.35 2 Mbps

Accessories
Omni directional Microphone with Mute
2 button
Remote Control
Minimum embedded 4 site MCU(1+3)

Video Conferencing End

3
Point

4 Video Conferencing MCU

OSOLUTIONS PVT. LTD.
Query Suggestion Reply

Is ISDN PRI support required from the

day one.

Since external MCU is already asked in

the next category, embedded MCU in
endpoint required from day one or
optional?

Please Confirm following:

1. The Resolution capability of the end
point whether 1280x720p, optical zoom of
12x required?
2. The FPS required at 720p?
3. The Bandwidth required for HD
Solution?

Please clarify :
1. The minimum HD ports required from
day one and the scalibility for future
roadmap.
2. Please confirm on conference data
rates?
3. The capability of reservation and
scheduling tools?