Food Retail Business

Requirements for operating a
FOOD RETAILING
BUSINESS
Page
1. About this Guide 1
2. Council requirements for establishing a food retailing business in Hurstville 2
3. Additional items requiring Council or other approval 6
4. Council Inspections and Notications 10
5. Useful websites that provide information about 12
other Government requirements
6. Helpful advice on setting-up and operating your business 16
CONTENTS
Disclaimer
This information has been collated using many resources. While every attempt has been made to provide a comprehensive
guide to starting a small business no responsibility is taken for decisions made using information from this guide.
Hurstville City Council
1
This guide provides clear and relevant information about Councils requirements for new and
prospective owners of food retailing businesses in the Hurstville Local Government Area (LGA).
In addition, the guide provides a directory of other organisations that can help grow the business
and can be used in conjunction with the Food Retailing website available online at
www.hurstville.nsw.gov.au/foodretailing
Food Retailing is an important component of the Hurstville economy
There are approximately 693 restaurants and food retailing businesses in Hurstville LGA. These
businesses make a signicant contribution to the local economy in terms of employment and the
purchase of goods and other services, and also make Hurstville an attractive place to live, work
and visit.
Requirements for operating a
FOOD RETAILING
BUSINESS
1. ABOUT THIS GUIDE
2
Requirements for operating a FOOD RETAILING BUSINESS
2.1 Approvals: Council
Development Application (DA)
Any business that manufactures, prepares,
stores, handles or sells food must have
approval from Hurstville City Council.
A Development Application is also required
when a CHANGE OF USE, FITOUT or REFIT
of a premises occurs, regardless of whether
it is a proposed food business or an existing
food business.
It is strongly recommended that prior to
completing your application you arrange to
speak to Councils Customer Service Centre
about these requirements.
Enquiries in person
Intending food retail businesses are
encouraged to contact Councils Customer
Service Centre to discuss their requirements
in person with the Duty Planner between
12.45pm and 4.30pm Monday to Friday. Duty
Planners are available to discuss
requirements by phone between 12.45pm
and 5.00pm Monday to Friday.
Councils Customer Service Centre
features:
access for people with disabilities
council and community information
meeting room
development model displays
Justice of the Peace
(Tuesdays 2.00pm 4.00pm)
Duty Ofcer
If you would like specic advice on
development matters a duty ofcer can assist.
This ofcer can provide general advice on:
Building Codes of Australia
Hurstville Local Environment Plan
Development Control Plans (DCPs)
Lodging a Development Application
Progress on Development Application
Referral to other Government Authorities
Hurstville City Council as the Principal
Certifying Authority
Duty Ofcers provide advice on building
and construction matters between 8.30am
and 12.45pm and offer planning advice
from 12.45pm 4.30pm. For more specic
enquiries about a particular development or
building matter, ofcers can be contacted on
weekdays from 9.00am 10.00am.
Development Applications must be lodged
by 4:00pm each day. Payments can be made
by cash, cheque, EFTPOS or credit card
(a variable merchant fee applies depending
upon the credit provider).
Please note that Council ofcers will not
provide zoning advice over the telephone in
lieu of obtaining a Planning Certicate for
valuation, conveyancing or similar purposes.
A Planning Certicate Application can be
downloaded www.hurstville.nsw.gov.au/
Planning&Development/Forms/Fees/Guides
2. COUNCIL APPROVALS REQUIRED FOR
SETTING-UP A FOOD RETAILING BUSINESS
IN HURSTVILLE
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Prelodgement Consultation Service
For larger developments, Council offers a
formal prelodgement meeting service, where
you can nd out about matters including:
site details including GIS mapping of
drainage, easements, zonings and airphoto
types of development that comply with
Councils requirements
what restrictions apply (codes, development
control plans etc)
other Authorities which may need to be
consulted
fees and charges
approval process and estimated time frames
To arrange a prelodgement meeting call
the Duty Ofcer on 9330 6133 to make an
appointment.
To obtain copies of Development Control
Plans (DCP)
Hurstville City Councils Development
Control Plans 1 and 2 came into force on
23 April 2007.
DCPs 1 and 2 consolidate all of Councils
existing development controls into two DCPs,
and replace all of Councils previous DCPs and
a number of Codes.
Hurstville City Councils DCPs 1 and 2 can
be downloaded from Councils website, or you
can purchase copies from Councils Customer
Service Centre for $100 (hard copy) or $15
(CD-ROM version). DCPs can also be viewed
at Councils Customer Service Centre,
Hurstville Central Library and Penshurst
Branch Library.
Online Development Applications
Application Tracking allows you to track
the progress of your application online from
lodgement to decision, for the following types
of applications:
development applications (DAs), including
modications (Section 96) and review of
decision (Section 82A)
construction certicate applications (CC)
complying development certicate
applications (CDC)
If you already have an approval but wish to
change the type of your food activity (eg from
a bakery to cake shop) you will also need to
lodge a Development Application with Council.
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Council approval is required for all food
premises. As part of the application process all
the requirements outlined in the controls listed
in Councils Development Control Plans 1 and
2 for Specic Non-Residential Types Food
Premises will need to be addressed including:
General Requirements
Provision for adequate storage
Receipt of food
Storage of food
Preparation of food
Food display
Delivery of food
Temperature control
Hygiene
Waste disposal
Pest control
Cleanliness
Construction, Materials & Finish
Walls
Floors
Ceilings
Window openings, Door openings &
Serving hatches
Service pipes
Garbage rooms and areas
Grease arrestors
Cool-rooms and Freezers
Installation of xtures & equipment
Storage facilities
Fire suppression systems
Toilet facilities
2.2 Required documentation for
a Development Application
The following information must be submitted
with the Development Application:
A completed Development Application form
Detailed Plans that include:
Floor plans, scale 1:100
Sectional elevation, scale 1:100 through
any building showing details of mechanical
ventilation including inlets and outlets
Site plan, Scale 1:200 including car
parking, adjacent land uses and refuse area
Mechanical exhaust ventilation plans
Hydraulic plans detailing plumbing
connections, oor waste positions
Schedule of nishes
Layout of all equipment
Door and window openings
Customer seating area square metres of
oor space and number of seats
Customer and staff toilet details
Statement of environmental effects
Other information required at time of
application: details of food safety training
undertaken by owners and managers.
Construction certicate plans must address
all conditions specied on the development
application.
For more information download the
Development Application Checklist at
www.hurstville.nsw.gov.au/
Planning&Development/Forms/
Fees/Guides
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2.3 Approvals: Trade Waste
Before the business opens, Sydney Water
must be contacted on 13 20 92 to organise a
TRADE WASTE AGREEMENT and discuss the
provision of a grease trap. Once the TRADE
WASTE AGREEMENT has been negotiated,
Council will require a letter from Sydney Water
or another provider on the disposal of greasy
waste from the business.
Visit the Sydney Water website
www.sydneywater.com.au for more
information on Trade Wastewater and the
Food Services Industry.
2.4 Approvals: NSW Food Authority
To operate a food retailing business you must
notify the NSW Food Authority of your contact
details, nature and location of premises and
update any changes as they are made.
This can be done by logging onto the website
www.foodnotify.nsw.gov.au
You must ensure that all supervisors and staff
that handle food have adequate skills and
knowledge about food safety and hygiene
requirements. This can be done by
In house training
Attending Food Safety and Hygiene seminars
provided by Council or other education bodies
Having operating policies and procedures in
place that clearly outline requirements and
responsibilities
Records of training must also be maintained
by the business owner.
2.5 Skills and Knowledge
Requirements
Before opening your food business you will
need to provide Council with evidence that you
understand and can comply with the Australia
New Zealand Food Standards Code.
Useful information can be found at
www.foodsstandards.gov.au and
www.foodauthority.nsw.gov.au
It is important to note that Council has very
specic requirements for food premises in order
to prevent contamination of food sold from
food outlets within the Hurstville LGA.
There are over ve million cases of food
poisoning in Australia each year and Councils
strict requirements are designed to maintain
food safety up to the time it reaches the
consumer.
You need to carefully read, understand and
comply with Councils Development Control
Plans for Food Premises.
Hurstville City Councils Safe Food Guide
Available from mid November 2007, the guide
is a self learning tool that aims to help food
premises comply with Council and other
legislative requirements in areas such as:
Food Handling and Storage,
Personal Hygiene, Pest
Control, Food Incident
and Food Poisoning
Documentation.
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2.6 Other Considerations when
setting up a Food Retailing
Business
Energy Efciency
Energy efciency can be achieved during the
design and construction process and by the
choice of food appliances that maximise the
use of renewable energy resources.
Crime Prevention by Environmental Design
Council has developed a set of requirements
that assist in reducing crime in the Hurstville
Local Government Area. The requirements
give practical suggestions to assist you in this
matter. When preparing your development
application you should be familiar with the
requirements and how they relate to your
business. More information about Crime
Prevention by Environmental Design can be
found in DCP 1 Section 3.4.
3. ADDITIONAL ITEMS REQUIRING COUNCIL
OR OTHER APPROVAL
3.1 Advertising and Signage
Advertising and Signage is very important
in promoting your food business. However
Council has specic rules and requirements
regarding the placement of exterior signs. This
is to ensure there is a consistent approach to
the design and placement of advertising signs
across the Hurstville LGA.
There are many different types of signs that
you can use to promote your business and all
the requirements for each type are set out in
Councils DCPs.
For food premises located in areas outside the
Hurstville City Centre requiring advertising or
signage, see DCP 1 Section 5.8 Advertising
and Signage.
For food premises located within the Hurstville
City Centre see DCP 2 Section 8.7.
Signs that meet ALL the exempt development
requirements listed in the table do not need
Council approval.
Remember all advertising must be displayed
in English but may include a translation into
another language. Any translated message
must be accurate and complete, and use
wording and/or numbering that is not larger
than the English text.
Development Application Checklist for
Advertising and Signage
Where Council approval is required for business
identication signage or advertisements, the
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following information and documentation is
required to accompany a Development
Application.
A completed Development Application form.
Details of all business identication and
advertising signs proposed for the site,
including:
> address of the site;
> building elevation diagram and
proposed sign location;
> proposed structure type and
construction materials, including details
of how the sign will be attached;
> number of proposed signs;
> sizes of proposed signs;
> lettering content for each sign;
> colours to be used; and
> notication about whether the signs are
to be illuminated or not, and if so, how
this is to be done.
Plans drawn at a scale of 1:100 or 1:200,
appropriately dimensioned, showing the
location and size of all proposed advertising
on the building.
Photographs showing the site and the
relationship of the proposed advertising to
that on adjoining buildings, land uses, and
any prominent natural and/or built features of
the landscape.
Photomontage showing proposed signage
on building elevation.
Payment of appropriate fees.
The State Environmental Planning Policy 64
(SEPP 64) identies certain types of advertising
that require additional information to be
submitted with the Development Application.
SEPP 64 should be consulted as part of the
application process.
Advisory Note: Conditions of consent normally
require any obsolete signage to be removed
prior to the commencement of any new use.
3.2 Extended Trading Hours
If you want to extend your current trading hours
or open your business outside of 6 am to 12
midnight you will need to make an application
to Council.
Council has a list of issues which need to
be considered to extend your trading hours
beyond the standard business hours. You will
need to address each of these issues (as they
relate to your business) in your application.
Extended Trading Hours DCP 1 Section 5.1
and DCP 2 Section 8.1
These sections apply to commercial premises
approved by Council. Extended trading hours
refers to hours outside of 6am to midnight, daily.
The following matters need to be considered
when applying for extended trading hours:
(a) Additional information to be submitted with
the DA to include:
Detailed description of the activity and its
potential impact on adjoining premises
Potential impact on the amenity of the area
Litter generation
Anticipated patronage numbers
Responsibilities of staff, stafng levels and
qualications (if relevant)
External and internal lighting
Security measures
Toilet facilities.
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(b) Additional advertising requirements for
extended trading hours DAs can be
considered.
(c) Referral of the DA to the NSW Police for
comment and input.
(d) Where appropriate, conditions of consent
to include a requirement that the applicant/
operator of the premises submit a quarterly
report to Council addressing key areas
of the business operations eg security
measures and/or incidents etc. This will
assist in the early identication of potential
problems that may be associated with the
premises, particularly for more contentious
or suspect premises.
Council can request action, which would
need to be reported in the next quarterly
report. If the situation did not improve,
warnings could be issued and ultimately
approval for the premises would be
revoked where conditions of consent were
breached.
(e) Option of time limited consent where
Council can review the business operation
after a designated time period, at which
time additional controls can be placed on
the business if required or consent revoked
if there were ongoing problems.
(f) A regular overview to be provided to
Councils Safety Committee of premises
trading extended hours.
For more information contact Councils
Customer Service Centre on 9330 6222
3.3 Use of a Public Footpath
Council may grant permission for the
placement of certain articles within approved
areas of the footpath subject to approval
and compliance with the specic criteria in
the Code for the Commercial Use of Public
Footways.
Such articles as:
Tables and chairs, umbrellas
Pot plants (but not cut owers)
bollards, pavement markers, planters, rope
fence, or like articles used to delineate
approved areas for use, but no signs must
be used in this manner
Structures for side walk cafes may be placed
on the footpath after approval by Council
and the payment of the applicable fee.
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An annual fee will be charged for as long
as you use the space.
To apply, complete the `Use of Public Footway
or Roadway application form accompanied
by a plan of the proposed area and the
application fee.
The required plan must be drawn to scale
(1:50 or 1:100) and include:
Boundaries of the proposed seating area;
Kerbline of the street;
Building line of the shop and adjacent shops
either side;
Any existing street furniture, litter bins,
garden beds, street trees or light poles;
Proposed position of all tables, chairs,
umbrellas, planters, bollards or articles;
A brief description of each component
including dimensions, colours and
materials; and
Proposed shop names or logos which are to
be included on any furniture in the approved
area or as part of the umbrella design.
To Download Form
www.nsw.hurstville.nsw.gov.au
> Go to Planning and Development
> then Development
> then to Form, Fees & Guides
> Use of Public Footway or
Roadway Application
3.4 Noise issues
Where a new food premises adjoins a
residential property or residential zone, Council
may request you to submit a noise report
(usually referred to as an Acoustic Report)
to ensure things like mechanical exhausts,
air-conditioning units or vents do not cause
problems for adjoining residents.
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4. COUNCIL INSPECTIONS AND NOTIFICATIONS
4.1 Inspections
A food premises must be registered with
Council prior to opening so that inspections
can be conducted regularly by Councils
Environmental Health Ofcers.
Each food business will be categorised as
HIGH, MEDIUM or LOW risk, according to the
health risk associated with the business. This
categorization then determines the appropriate
fees and inspections allocated to the business.
A fee will apply for each inspection undertaken
by Council and there will be additional fees for
inspections resulting in non-compliance.
To view Councils fees and charges visit:
www.hurstville.nsw.gov.au
4.2 Non-Compliance
Non-compliance with the Food Act 2003,
Food Regulation 2004, Food Standards Code
may result in Councils (or other) authorised
ofcers issuing an improvement notice,
prohibition order and/or a Penalty Infringement
Notice under Part 5 of the Food Act 2003.
Consult the NSW Food Authority Fact Sheets
available at
www.legislation.nsw.gov.au
www.foodstandards.gov.au/newsroom/
factsheets/
www.foodauthority.nsw.gov.au/industry/
index.asp
4.3 Improvement Notice
(a) In the course of an inspection by Council
Ofcers or another authorised ofcer, an
Improvement Notice may be issued to
the proprietor of the premises to carry out
works specied in the notice.
(b) An Improvement Notice is issued when :
The premises, equipment or food
transport vehicle is in an unclean or
unsanitary condition; or
The premises, equipment or food
transport vehicle is unt for the purpose
that is was designed or intended to be
used for; or
The non-compliance with any part of the
Food Act 2003, Food Regulation 2004 or
Food Standards code.
(c) An Improvement Notice must be complied
with within 24 hours or the period specied
in the notice.
(d) On being issued with an improvement
notice, the proprietor may submit a request
during the specied compliance period
for an extension to carry out the works
specied in the Notice. Depending on the
severity of the case and the impact on
public health, Council Ofcers or other
authorised ofcers may grant an extension.
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4.4 Prohibition Order
(a) A Prohibition Order may be issued to the
proprietor of the premises, when:
The Improvement Notice issued has not
been complied with within the specied
time, or
Council Ofcers or other authorised
ofcers believe that the issue of order is
necessary to prevent or mitigate a
serious danger to public health.
(b) When a Prohibition Order is issued:
No food intended for sale is to be
handled on the specied premises; or
No food intended for sale is to be
conveyed in a specied vehicle; or
Specied equipment is not to be used
in connection with the food intended for
sale; or
No food intended for sale is handled by
the food premises in a specied way or
purpose until such time an inspection
has taken place by Council Ofcers or
other Authorised Ofcers and a
certicate of clearance is issued to
the proprietor to whom the Prohibition
Order was issued to.
(c) The proprietor may request in writing for
a re-inspection to be undertaken on the
premises prior to the specied time stated
in the Prohibition Order. Council Ofcers or
other authorised ofcers shall inspect the
premises within 48 hours upon the receipt
of the request.
(d) Contravention of a Prohibition Order may
result in a maximum penalty of $55,000 for
individuals and $275,000 for a corporation.
4.5 Penalty Infringement Notice
(a) A Penalty Infringement Notice is an on the
spot ne that is issued to an individual or
the proprietor of the food premises when
the Food Act 2003, Food Regulation 2004
and/or Food Standards Code are breached.
(b) A Penalty Infringement Notice can be
issued during the course of an inspection.
(c) A breach of a relevant act or regulation may
result in a penalty of $110 to $1320 per
offence or breach.
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5. USEFUL WEBSITES THAT PROVIDE
INFORMATION ABOUT OTHER GOVERNMENT
REQUIREMENTS
Taxation
Register for an
Australian Business
Number (ABN)
The Australian Business Number (ABN) is a single identier for all business dealings with
the tax ofce and for dealings with other government departments and agencies.
www.ato.gov.au/businesses
Register for Fringe
Benets Tax (FBT)
Fringe benets tax (FBT) is paid on certain benets employers provide to their employees
or their employees associates in place of salary or wages.
Register for Goods &
Services Tax (GST)
Goods and Services Tax (GST) is a broad-based tax of 10% on most goods, services
and other items sold or consumed in Australia
Register for Pay as You
Go (PAYG) withholding
Pay As You Go (PAYG) installment is a system for paying installments towards your
expected tax liability on your business and investment income.
Register for a Tax File
Number (TFN)
Partnerships, companies and trusts need their own tax le number (TFN). A TFN can be
obtained at the same time as the Australian business number (ABN).
Register for Pay Roll
Tax
Employers, or a group of related businesses, whose total Australian wages exceed the
NSW monthly threshold of $50,000 are required to register for pay-roll tax.
www.osr.nsw.gov.au
Superannuation
Guarantee
Employers must pay superannuation contributions on behalf of all their eligible
employees. This compulsory contribution is called the superannuation guarantee. This
guide will help you to meet your superannuation guarantee obligations.
www.ato.gov.au/super
Business Activity
Statements
Businesses use an activity statement to report and pay tax obligations including PAYG,
FBT and GST, and to pay deferred company and superannuation fund installments
Establish status as an
independent contractor
If you wish to act as an independent contractor in the eyes of the tax department there is
specic actions required.
www.ato.gov.au
13
Business Registration
Register or change to
your business name
You can conduct business in NSW under your own name without registering a business
name, provided you dont change or add anything to your name.
To conduct business in NSW under any other name, that name must rst be registered
as a business name.
www.fairtrading.nsw.gov.au
www.fairtrading.nsw.gov.au/business/businessnames/registeringabusinessname
Managing your
business name
The NSW Governments provides a comprehensive online service for lodgment of
renewal and changes to particulars of Fair Trading business names.
www.licencedft.nsw.gov.au
Registering a company
name and obtaining an
Australian Company
Number (ACN)
If you decide to create a business structure that requires you to register a company.
www.asic.gov.au
Ensuring your
trademark doesnt
conict with somebody
elses registered
trademark.
To check whether another party is using a trademark, brand or logo that is identical or
similar to yours. This is of particular important for businesses with similar goods and
services.
www.ipaustralia.gov.au/trademarks/search_index.shtml
Business rights and
obligations
The Australian Competition & Consumer Commission has detailed information on your
business rights and obligations.
www.accc.gov.au
Consumer Rights The Australian Competition & Consumer Commission has detailed information on
consumer rights in relation to your business.
www.accc.gov.au
Legal obligation to
doing business on line.
Doing business on line creates specic legal obligation for your advice for
advice visit.
www.toolkit.acma.gov.au/internet
Employing People
Industrial Relations
State Awards
Information is provided on the major NSW awards that set minimum pay rates and
employment conditions NSWs private sector industries.
Many NSW companies and organisations are covered by enterprise awards or enterprise
agreements. In some cases, these enterprise awards and enterprise agreements will
set different pay rates and employment conditions for workers in these enterprises and
organizations.
www.industrialrelations.nsw.gov.au
www.industrialrelations.nsw.gov.au/awards/payrates
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Employing People
Fair Pay Council Fact sheets are available on the following topics:
2006 Minimum Wage decision
Who will get a wage increase?
Wage-setting decision process
Pay Scales, awards and the AIRC Safety Net adjustments 2005
Junior employees and employees to whom training arrangements apply
Casual loadings and basic piece rates of pay
Employees with a disability
Where can I get more information about the Australian Fair Pay
Commissions decision?
www.workchoices.gov.au
www.workchoices.gov.au/ourplan/payconditions/AustralianFairPayCommissioninformation
Terms of employment This section will help employers and employees understand their rights and
responsibilities at work. The following information is provided to increase awareness and
answer questions parties may have about the regulatory environment of work and the
employment relationship.
www.industrialrelations.nsw.gov.au
www.industrialrelations.nsw.gov.au/rights
Copyright and Trademarks
Register your domain
name
A domain name is a textual address for a location on the Internet which corresponds to
the actual alpha numeric address which the Internet computers can read.
www.ipaustralia.gov.au
www.auda.org.au
Register your trade
mark
A trademark is used to distinguish the goods or services of one trader from those of
other traders. Registration of a trade mark gives the registered owner exclusive use of
the trade mark throughout Australia.
www.ipaustralia.gov.au/trademarks
Register your designs A design is the overall appearance of a product. The visual features that form the design
include the shape, conguration, pattern and ornamentation which, when applied to the
product, give it a unique appearance.
www.ipaustralia.gov.au/designs/process_instructions
15
OH&S
Work place safety From 1 September 2003, under changes to NSW occupational health and safety (OHS)
laws, owners and operators of businesses with 20 workers or less are required to
identify foreseeable workplace hazards, assess the risk of harm from those hazards, then
eliminate or control the risks.
www.workcover.nsw.gov.au
www.workcover.nsw.gov.au/Employers/SmallBusiness/default
Workers Compensation If a business employs or hires workers on a regular, casual or contract basis, they are
considered to be an employer and must have a workers compensation insurance policy.
www.workcover.nsw.gov.au
www.workcover.nsw.gov.au/WorkersCompensation
Business Licenses
Trade and professional
licenses
Your business will probably need government licences and permits before it can start.
The Business Licence Information Service (BLIS) is a free service run by the Ofce of
Fair Trading. It simplies the process of nding out what licences are needed and which
forms to complete.
www.blis.fairtrading.nsw.gov.au
Tradespersons
Certicate
A Certicate of recognition as a tradesperson is issued by an Australian apprenticeship
authority. It is obtained for a person who has served the requisite apprenticeship
www.blis.fairtrading.nsw.gov.au
Equipment control
licences
The Occupational Health and Safety Regulation 2001 outlines the minimum competency
standards and new certicate classes that are required for the operation of a range of
industrial equipment.
http://www.workcover.nsw.gov.au/QuickLinks/Certification/default.htm
Insurances Before choosing an insurance policy you will need to evaluate your businesss insurance
needs. Your insurance requirements vary considerably depending on the type of
business you operate.
www.smallbiz.nsw.gov.au
www.smallbiz.nsw.gov.au/smallbusiness/Managing+a+Business/Insurance
Codes of Conduct/
Practices
The Ofce of Fair Trading maintains the policy and regulatory framework that provides the
context for many transactions between consumers and traders in New South Wales.
Codes of Practice presents a number of voluntary codes of practice that supplement
legal obligations for particular industries.
www.fairtrading.nsw.gov.au
www.fairtrading.nsw.gov.au/corporate/legislation
Environment
Trade Waste Service
Agreement/Permit
Click on the link to take you to the EPAs requirements for a selection of small businesses
www.epa.nsw.gov.au/small_business
www.wasteservice.nsw.gov.au
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Area of Assistance Explanation
Planning your Business
and setting your goals
Whether you are starting a new business or buying an already established business you
should prepare a business plan which enables you to carefully consider all aspects of
your chosen enterprise
www.smallbiz.nsw.gov.au/smallbusiness/Starting+in+Business/Business+Planning
www.business.gov.au/Business+Entry+Point/Business+Topics/Home+based+business/Planning.htm
Using technology in
your business
Use of technology can provide your business with tools and information to improve and
achieve your goals
www.smallbiz.nsw.gov.au/smallbusiness/Technology+in+Business
www.business.gov.au/Business+Entry+Point/Business+Topics/e-business
www.ipaustralia.gov.au/ip/index.shtml
Taxation and your new
business
Taxation is a very important area in running your business. The Australian Taxation
Ofcer (ATO) provides excellent on-line support and information on all the taxation
requirements.
It is important to understand the tax effect of running a business from home. The tax
ofce has an excellent booklet available.
www.ato.gov.au/business/default
Legal Requirements
and Responsibilities
As a business owner you are responsible to ensure you act within the laws and
regulations relating to your business. It is not an excuse not to know. Your business
team will be able to assist you and you can nd information from the following sites.
www.wbec.vu.edu.au/toolbox/content/02-establishlegal/task.htm
www.smallbiz.nsw.gov.au/smallbusiness/Managing+a+Business/Legal+Issues
Insurance By law there are three compulsory insurance Workers Compensation, Third Party
Person (CTP insurance) and superannuation that all businesses must have. Responsible
business owners recognise insurance is important in a business. You should understand
the contents of your insurance policies and the ramications there of.
www.business.gov.au/Business+Entry+Point/Business+Topics/insurance
Business Structures The choice in determining a suitable business structure depends on the type of business
and the number and relationship of persons involved in the business. Every individuals
situation and business is different, therefore it is essential that you consult widely on your
options
www.smallbiz.nsw.gov.au/smallbusiness/Starting+in+Business/Legal+Issues/Business+Structure
Record Keeping and
Financial Management
There are a wide range of records that the small business operator will need to keep for
the business enterprise. These records must be kept to comply with either Corporations
or Taxation legislation, or both.
www.smallbiz.nsw.gov.au/smallbusiness/Starting+in+Business/Finance/Record+Keeping+FAQ
Leasing Premises Always consider leases in the light of: How do I get into it How do I get out of it
What do I have to do while I am subject to the lease
Unless the business premises are owned by you freehold do not start a business without
signing a lease and before signing any business property lease or lease renewal option,
always seek professional advice and consult your legal advisers.
www.smallbiz.nsw.gov.au/smallbusiness/Starting+in+Business/Legal+Issues
6. HELPFUL ADVICE ON SETTING-UP AND
OPERATING YOUR BUSINESS
17
Area of Assistance Explanation
Marketing A Marketing Plan details information on what products/services are being offered to
which clients; how they will be provided on what methods will be used to promote them
and entice clients/customers to buy them. The basis of a marketing plan is market
research which involves thorough research before commencement.
www.smallbiz.nsw.gov.au/smallbusiness/Managing+a+Business/Marketing+and+Sales
www.business.gov.au/Business+Entry+Point/Business+Topics/Market+research+statistics/Marketing+
advertising.htm
Improving your
knowledge of
your business
neighbourhood
The St George and Sutherland Shire Business Enterprise Centre provide business
support to start-up and established small businesses in the St George and Sutherland
Shire.
www.becsmallbiz.com.au
Look for assistance to
grow your business:
Department of
State and Regional
Development
The Department of State and Regional Development provides information, advice and
assistance to foster business growth, industry and innovation in Sydney and New South
Wales.
www.business.nsw.gov.au
Tradestart Assistance to exporters and export service providers in the St George and Sutherland
areas by providing a range of highly focused skills development programs.
www.aiex.com.au/index.php?id=144#Austrade
Needing advice on
Export Contact
Austrade
Austrades mission is to contribute to community wealth by helping more Australians
succeed in export and international business by providing advice, market intelligence and
support to Australian companies to reduce the time, cost and risk involved in selecting,
entering and developing international markets. In addition Austrade provides advice and
guidance on overseas investment and joint venture opportunities.
www.austrade.gov.au
Essential information on
planning, starting and
running your business:
Business Entry Point
business.gov.au offers you simple and convenient access to all the government
information, transactions and services you need. Its a whole-of-government service
providing essential information on planning, starting and running your business.
www.business.gov.au
Doing Business On Line The internet is an important business tool and can be a means to increase market
coverage. Save time and money by understanding key issues up front.
www.e-businessguide.gov.au www.toolkit.acma.gov.au/internet
Finding the Right
Employee
There is free assistance available to help you nd suitable staff, however for specialised
need you may need the service of private recruitment.
The Australian Job Search website and the Job Network offer free recruitment services.
www.jobsearch.gov.au www.jobnetwork.gov.au
Skills Development and
Training
It is important to regularly evaluate the skills of your staff in relation to a constantly
evolving business environment. For assistance you can contact your local TAFE.
www.training.com.au
www.tafensw.edu.au/campuses/location_12.htm
www.tafensw.edu.au/campuses/location_5.htm
For more information:
Contact Customer Service
Civic Centre, MacMahon Street, Hurstville
Weekdays: 8.30am 4.30pm
Thursdays 8.30am 5.30pm
Telephone: (02) 9330 6222
Facsimile: 9330 6223
hccmail@hurstville.nsw.gov.au
www.hurstville.nsw.gov.au
PO Box 205 Hurstville BC NSW 1481
DX11310 Hurstville
ABN 2482671133
2007 Hurstville City Council
This publication is an Australian Government
initiative under the Regulation Reduction
Incentive Fund.

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