SAMUEL ERICKSON

Samuel Erickson
422 Belgrade Ave Apt 203
North Mankato, MN 56003
507-369-3068
Samuel.P.Erickson@gmail.com
Campus Lab Manager
Maintenance of all academic com-
puter labs, project management,
purchasing computers, software
troubleshooting and management
KCS Coach
Knowledge management,
troubleshooting documentation,
training, process implementation
ResLife Technician
Student software support,
hardware troubleshooting
IT Service Desk Co-Director
Student management, advanced
troubleshooting and software
support, hiring processes, training,
coordinating changes with staff,
customer service skill coaching
Accomplishments
Part of the team that designed
and implemented a new
Knowledge Management sys-
tem in ITS
Presented Knowledge Man-
agement system at MnSCU IT
conference
Maintained all academic com-
puter labs on campus
Redesigned student
organizational structure of
department
Created training guides and
student handbook for 75+
students
Directly in charge of 20 student
workers
Research Assistant
Worked as research assistant for 3
separate professors
Biological Psychology Tutor/TA
Accomplishments
Presented research at four
separate conferences both
state and national
Awarded campus Foundation
grant two consecutive years
Research received highest
award at campus conference
Taught Learning & Memory
sections of Biological
Psychology
2010-2014 MNSU, Mankato Department of Psychology
B.S. Psychology & Cognitive
Science
Minnesota State University
Mankato Minnesota
December 2014
A.A. Psychology
Riverland Community College
Post-Secondary Enrollment
May 2009
Dawn Albertson, Ph.D
Professor of Psychology
507-389-5815
Dawn.Albertson@mnsu.edu
Karla Lassonde, Ph.D
Professor of Psychology
507-389-5827
Karla.Lassonde@mnsu.edu
Mitchell Wallersteadt
Assistant CIO of Customer
Services
507-389-5771
Mitchell.Wallersteadt@mnsu.edu
Project
management and
implementation
Technology
support
Process
documentation
Software
management
Customer service
Hardware/software
diagnostics
Employee
management
Group project work
My professional personality is directly influenced by my training as a science researcher. Not only
do I enjoy finding the best solutions to problems, but also finding new and creative ways of
improving day to day functioning. I am very project oriented and high focus. You will find me
performing at my best when there is a challenge that needs to be overcome.
2009-2014 MNSU, Mankato Information Technology Services
Contact
Skills
Work Experience
Education
References