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Learn more about WOMMA and how we can help you improve your word of mouth marketing program at www.womma.org. A Word of Mouth Media Plan Joe Pilotta PhD, VP of Research / BIGresearch Don Schultz PhD, Northwestern University Martin Block PhD, Northwestern University Media Consumption & Consumer Purchasing Slide 3 Where Were We? 1st study launched in 2002 Over 10,000 respondents 9th study in field/average 15,000 respondents Slide 4 Today Media Consumption Clusters Experiential time by day part (ET) Simultaneous media usage (SIMM) Media influence on purchase decision by product line and retailer. Influential Engagement (IE) Slide 5 SIMM Database 8 Survey = 115,000 observations 33 Media 12 In-store Media 35 Leisure Time Activities 8 Major Product Categories 37 Products 266 Retailers 39 Automotive Brands 50+ Cable TV Channel 15 TV Formats 17 Radio Formats 5 Newspaper Categories 50 Magazine Titles 5 Day Parts 12 Search Engines 35 Websites 10 Video Game Platforms 12 Disease States 23 Present and Future Spend Questions 13 Demographics 14 Age & Sex Cells Weight to US census: Automatic cross tabs and simultaneous balancing: From field to client 10-15 days Verbatim/object recognition software Nationally projectable sample: Predictive Slide 6 Consumer Centric Elements Holistic: Methodological: a.) Reciprocal relations between parts and potency. b.) How things hang together; coherence, continuity, potency. Media: a selective embodied source of expression and perception. Influence: Generalization of acceptance or inclination to carry out some action creating chains of linkage and expectations. Consumption: An appropriation; a bodily investment of time, money, knowledge, information, trust and taste. Slide 7 WOM Concepts Deployed Relay: The receiver redistributes the WOM Propensity: The likelihood a consumer will take action Topicality: Degree that the marketing message is contained in the WOM Unit Credibility: Ability to impact the behavior or opinions of others Slide 8 WOM Dynamics WOM Face to Face, Email, IM, Text Message, Picture Phone, Blogging, Etc Key Features Ephemerality Recursive and incursive relays Audial structure vs. visual Speech paradigmatic / syntagmatic / context How and what is said? Slide 9 First Defining Variable Experiential Time Usage is for an average hour across dayparts for weekdays and weekends, expressed as a probability (could be multiplied by 1440 to estimate overall average minutes) Slide 10 Second Defining Variable Media Influence Influence is the average score of each media for purchasing across eight product categories Slide 11 Third Defining Variable Networking or Simultaneous Usage Averaged across all pairs of simultaneous usage (both foreground and background) Regularly consume simultaneously assumed to be 70%, occasionally 30% of the time Slide 12 8 Clusters Based on Media Consumption Old School High mass media (TV, magazines, newspaper) influence and low in search media (online). Average overall media consumption and simultaneous usage. Active Explorers High promotion (inserts, coupons, direct) and search media influence media consumption. New Mediacs Low mass media and promotional media influence. High electronics media consumption. Low print consumption. Simultaneous Readers Average overall media influence. High network simultaneous usage. High Print Consumption Independents Average search media influence. Low media consumption. Ravenous High overall media influence. High network, print and electronic consumption. Persuadables High mass and search media influence. Average promotional media influence. Opportunity Minded High promotional influence. Average to low media consumption. Slide 13 Experiential Time Factor Average Hour Across Dayparts 0.006 0.037 0.034 0.030 0.047 0.087 0.091 Total 0.004 0.041 0.036 0.038 0.051 0.071 0.090 Oppty. Minded 0.008 0.044 0.044 0.034 0.059 0.105 0.107 Persuad. 0.026 0.070 0.089 0.057 0.097 0.229 0.211 Ravenous 0.003 0.026 0.017 0.019 0.031 0.043 0.055 Indpts. 0.014 0.071 0.091 0.075 0.083 0.123 0.130 Simult. Readers 0.006 0.029 0.026 0.015 0.045 0.155 0.123 New Mediacs 0.008 0.044 0.040 0.035 0.052 0.109 0.097 Active Explorer 0.005 0.037 0.037 0.029 0.053 0.096 0.103 Old School Satellite Direct Mail Magazines News- paper Radio Internet TV Clusters SOURCE: BIGresearch SIMM8 - 2006 Slide 14 Experiential Time Factor Average Hour Across Dayparts Cont. 0.062 0.036 0.006 0.031 0.085 0.009 Total 0.059 0.012 0.002 0.020 0.080 0.004 Oppty. Minded 0.079 0.039 0.009 0.040 0.101 0.012 Persuad. 0.165 0.142 0.029 0.111 0.188 0.043 Ravenous 0.038 0.010 0.002 0.013 0.052 0.004 Indpts. 0.116 0.027 0.013 0.048 0.123 0.019 Simult. Readers 0.062 0.108 0.009 0.056 0.118 0.011 New Mediacs 0.073 0.031 0.009 0.043 0.104 0.013 Active Explorer 0.064 0.040 0.006 0.033 0.093 0.007 Old School All Radio Games Blog IM E-mail Web Radio Clusters SOURCE: BIGresearch SIMM8 - 2006 Slide 15 Influence Media Percent across 8 Media Consumption Categories 11.73 7.03 8.10 12.14 22.92 17.04 17.04 23.31 10.47 17.32 Total 9.86 3.72 6.34 6.50 42.50 28.10 17.08 39.17 8.36 25.97 Oppty. Minded 37.93 32.59 31.73 45.27 32.48 31.46 40.28 30.87 29.42 31.30 Persuad. 28.15 18.26 18.89 27.97 39.66 30.90 35.94 41.47 20.79 33.49 Ravenous 4.98 2.96 3.88 6.37 8.75 7.07 8.42 11.20 5.83 8.10 Indpts. 11.83 6.17 7.64 10.89 22.25 18.72 18.20 23.24 10.28 15.55 Simult. Readers 5.95 3.50 4.03 9.75 11.28 6.85 10.47 15.69 6.56 10.24 New Mediacs 26.25 28.52 35.86 61.27 46.51 42.44 42.42 51.43 61.94 51.84 Active Explorer 27.93 10.83 7.92 9.20 35.29 29.63 33.49 26.28 5.59 20.53 Old School Radio Out of Door Yellow Pages Internet Inserts Newspaper Magazines Coupons Email Direct Mail Clusters SOURCE: BIGresearch SIMM8 - 2006 Slide 16 Influence Media Percent across 8 Media Consumption Categories Cont. 1.97 2.23 1.74 16.90 18.87 33.40 14.81 24.82 1.94 2.44 Total 0.74 0.90 0.62 23.60 23.25 40.38 7.42 21.67 0.78 1.00 Oppty. Minded 6.02 6.98 5.27 36.78 42.29 61.21 54.44 68.60 6.36 8.84 Persuad. 8.04 9.37 7.96 40.37 39.06 57.27 40.56 55.28 8.98 8.92 Ravenous 1.03 1.16 1.01 5.89 8.41 17.95 4.19 10.26 1.15 1.55 Indpts. 2.65 2.99 2.46 16.42 20.78 32.40 11.42 21.27 2.59 3.22 Simult. Readers 1.72 1.71 0.87 10.42 12.22 28.94 6.82 14.44 1.09 1.24 New Mediacs 7.94 8.70 7.45 32.90 39.19 55.54 20.54 36.86 6.47 8.01 Active Explorer 1.32 1.72 1.31 32.27 33.46 57.95 61.57 75.79 1.47 2.18 Old School Blog IM Picture Phone In-Store Read an Article Word of Mouth Cable TV Web Radio Satellite Radio Clusters SOURCE: BIGresearch SIMM8 - 2006 Slide 17 Word of Mouth Influence 100.0 33.4 All 20.9 40.4 Opportunity Minded 5.1 61.2 Persuadables 3.9 57.3 Ravenous 37.6 18.0 Independents 6.8 32.4 Simultaneous Readers 14.4 28.9 New Mediacs 3.4 55.5 Active Explorer 7.9 58.0 Old School Percent Market total Percent WOM Influence SOURCE: BIGresearch SIMM8 - 2006 Slide 18 Seek advice from others before buying? 10.2 75.1 14.8 All 6.8 82.1 11.1 Opportunity Minded 6.5 76.6 16.9 Persuadables 6.2 76.6 20.2 Ravenous 14.3 72.4 13.3 Independents 9.7 76.0 14.4 Simultaneous Readers 10.0 70.4 19.3 New Mediacs 8.4 74.1 17.5 Active Explorers 5.9 76.5 17.7 Old School Never Occasionally Regularly SOURCE: BIGresearch SIMM8 - 2006 Slide 19 Give Advice to Others? 5.8 67.1 27.1 All 3.8 73.7 22.5 Opportunity Minded 2.1 63.4 34.6 Persuadables 3.5 52.4 44.0 Ravenous 9.6 69.5 20.9 Independents 5.0 67.9 27.1 Simultaneous Readers 4.4 61.1 34.5 New Mediacs 2.5 60.7 36.7 Active Explorers 2.0 61.9 36.0 Old School Never Occasionally Regularly SOURCE: BIGresearch SIMM8 - 2006 Slide 20 Men Who Regularly Give Advice - Electronics 2.8 13.9 24.2 4.1 10.9 5.3 16.6 4.1 Web Radio 5.4 15.4 18.9 5.6 10.6 4.7 28.1 4.0 Satellite Radio 16.7 51.7 44.5 15.2 21.6 14.2 47.3 36.9 Radio 3.7 28.9 19.2 3.0 3.6 5.9 34.6 9.4 Outdoor Billboards 6.3 26.4 18.5 5.0 7.7 4.1 28.2 2.9 Yellow Pages 29.2 82.2 63.9 29.4 37.0 47.9 71.6 30.6 Internet Advertising 60.9 38.3 58.0 17.1 25.7 19.2 46.3 41.7 Newspaper Inserts 37.6 32.2 41.4 13.4 29.2 13.7 43.5 31.7 Newspaper 42.5 70.1 81.9 28.1 43.1 49.6 61.9 67.1 Magazines 38.3 28.7 55.8 11.4 29.6 21.5 58.0 27.5 Coupons 30.3 58.7 46.6 20.6 26.2 25.3 87.0 13.0 Email Advertising 29.3 39.8 51.2 15.2 18.7 18.0 67.9 21.2 Direct Mail Opportunity Minded Persuadables Ravenous Indepen- dents. Simult. Readers New Mediacs Active Explorers Old School SOURCE: BIGresearch SIMM8 - 2006 Slide 21 Men Who Regularly Give Advice Electronics Cont. 4.7 13.2 18.1 3.1 8.7 6.9 20.8 4.5 Blogging 2.3 11.2 15.1 3.8 10.2 4.7 15.5 5.9 Instant Messaging 1.7 9.0 10.3 2.5 5.8 3.1 15.4 3.3 Picture Phone 37.3 56.3 65.4 13.1 27.5 27.1 47.0 48.6 In-store Promotion 49.3 68.8 66.7 29.4 56.2 46.6 53.4 60.1 Read Article on Product 59.6 77.6 75.3 37.6 52.3 58.2 67.9 73.5 Word of Mouth 18.4 61.0 61.0 10.9 27.7 20.1 44.6 76.5 Cable 35.3 78.1 76.6 19.7 35.9 28.3 58.1 87.4 TV/Broadcast Opportunity Minded Persuadables Ravenous Indepen- dents. Simult. Readers New Mediacs Active Explorers Old School SOURCE: BIGresearch SIMM8 - 2006 Slide 22 Women Who Regularly Give Advice - Electronics 2.5 9.6 23.7 7.9 7.5 5.9 12.5 2.0 Web Radio 2.5 14.2 27.1 7.9 10.8 6.4 13.2 3.8 Satellite Radio 11.9 39.7 44.7 13.2 25.7 12.1 37.3 36.9 Radio 4.9 39.5 26.4 7.1 9.1 4.5 32.8 8.8 Outdoor Billboards 8.4 35.6 24.0 9.4 5.9 5.7 42.1 4.4 Yellow Pages 16.8 59.6 46.4 22.0 26.9 22.0 76.5 25.5 Internet Advertising 50.2 41.1 49.9 23.0 27.2 23.4 62.3 47.7 Newspaper Inserts 27.6 29.1 37.2 12.7 21.0 10.2 54.3 32.1 Newspaper 16.6 44.0 47.9 17.6 21.2 23.9 55.5 43.3 Magazines 35.3 32.3 56.5 13.4 19.5 26.6 59.0 27.8 Coupons 16.0 48.9 37.3 20.0 17.1 24.5 81.4 9.2 Email Advertising 25.9 38.3 41.6 16.9 25.5 22.4 65.6 24.6 Direct Mail Opportunity Minded Persuadables Ravenous Indepen- dents. Simult. Readers New Mediacs Active Explorers Old School SOURCE: BIGresearch SIMM8 - 2006 Slide 23 Women Who Regularly Give Advice Electronics Cont. 3.3 14.8 28.3 5.0 7.7 5.6 16.3 3.3 Blogging 6.0 17.6 26.8 5.4 4.1 10.6 12.5 0.9 Instant Messaging 4.0 10.1 24.9 6.0 4.0 6.5 15.3 3.1 Picture Phone 41.3 64.0 56.9 20.1 27.6 21.1 46.2 49.7 In store Promotion 46.7 57.4 62.7 28.8 36.8 28.0 50.7 51.3 Read Article on Product 63.7 78.4 79.5 40.3 48.1 44.9 67.8 69.6 Word of Mouth 11.3 71.2 47.4 15.4 11.8 17.4 30.7 67.5 Cable 33.7 78.2 70.4 24.5 37.6 34.3 47.6 80.6 TV/Broadcast Opportunity Minded Persuadables Ravenous Indepen- dents. Simult. Readers New Mediac s Active Explorers Old School SOURCE: BIGresearch SIMM8 - 2006 Slide 24 Influencers T.V. Word of Mouth Read an Article New Mediacs Independents Coupons Email Ads Magazine Newspaper Inserts Internet Advertising Email / Ads Slide 25 New Mediacs Independents 6-10 a.m. Send Email / IM / IPOD Radio (Sirius) Surf the net / IM / IPOD Read and Send email / cell phone Watch TV / Cell phone Radio / Online 10-12 p.m. Read / Send email / IPOD / IM Read / Send email / IPOD Surf Internet / IPOD / IM Surf Internet / IM Watch TV (TIVO) 12-4:30 p.m. Surf Internet / IM / IPOD / Cell Read / Send email / IM / IPOD Read / Send email / IM / IPOD / Cell Surf Internet / IM Watch TV (TIVO) / Cell phone 4:30-7:30 p.m. Surf Internet / IPOD Read / Send email / IPOD Watch TV (TIVO) / Cell phone Surf Internet / IM Read / Send email / IM Video Gaming 7:30-11:00 p.m. TV / IM / IPOD / Cell Phone Read / Send email / IPOD Send/Read email / IM / IPOD / Cell phone Surf Internet / IM / IPOD /Cell phone Video Gaming 11:00 p.m-6 a.m. Watch TV (TIVO) Read / Send email Read / Send email / IM Surf Internet Media Plan Men Electronics Slide 26 BIGresearch ROI Analysis BIGresearch SIMM WOM Media Consumption Center WOM Merchandise Category WOM Retail Channel WOM Media Influence WOM Simultaneity WOM Day Parts Number of Stores Open / Close Company Historical Advertising & Spend by Media Channel Company Historical Sales by Category INPUT ANALYSIS OUTPUT Seasonal Adjustment, Time Period, Analysis, Etc. Future Returns, ROI Slide 27 How WOMMA / SIMM is Used: Measure complex media consumption with simultaneous media usage Anticipate influence of synergistic effect through probability and catalytic effects. Inspire ROI through our front end media/purchase analysis, utilizing synchronic data. Know which retail channels are the most important of media marketing by products, category; Wal-mart 1st choice is groceries, Wal-mart 1st choice is HBA Track target groups by cluster or within their cluster holistically and synchronistically e.g. high value. Utilize common metrics across the spectrum Slide 28 WOM ROI Key Focus on the consumer: their media consumption, needs, taste, preferences, and constraints and accelerators on purchases Strategic as well as tactical What if becomes Will be Continuous course with real time anticipation of whats next Slide 29 What Next Determining the Value of the WOM Networks and Relays Determining the Growth of the WOM Network (SIMM applied to Metcalfe & Reeds Law) Real Time Thematic Analysis of all natural language visually and / or audibly tied to consumer purchasing and media consumption (proprietary)