MIS Page 1

MANAGEMENT INFORMATION SYSTEM (WK Sem-2)

Section A
1 marks
1) In ________ the organization redesigns the business process from scratch to
meet its organizational goals.
a) Clean state redesigning
b) Project Management
c) Quality improvements
d) Technology enabled engineering
2) MIS should _________ business functions with management functions.
a) Exclude
b) Classify
c) Integrate
d) Structure

3) The following does not include in applications of Artificial Intelligence
a) Cognitive Science Applications
b) Business Processes
c) Robotics Applications
d) Natural Interface Applications

4) _________ is process of synchronizing the flow of physical goods and related
information from the production line of low level component suppliers to the end
consumer.
a) Supply Chain Management
b) Supply chain Frame work
c) Supply chain by Plan
d) None of the above

5) ________ and ________ are internal factors to the organization in SWOT
a) Opportunity, Weakness
b) Opportunity, Threat
c) Strength, Weakness
d) Strength, Opportunity

6) ________ software refers to applications that are distributed along with their
source code.
a) Disparate
b) Open Source
c) License
d) Statistical

7) The components of an _______ system include software modules and knowledge
base.
a) Project
b) Decision Support
c) Expert
d) None of the above

8) ______ business models actually run with the help of B2C, C2B and C2C models

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a) B2C
b) C2B
c) B2B
d) None of the above

9) IS is an enabler for ____ initiative and integrates the customer serving functions
of marketing, sales and customer service.
a) DSS
b) SCM
c) BPR
d) CRM


10) Expand BPR
a) Business Process Reengineering
b) Business Protocol Reengineering
c) Business Process Reverse-engineering
d) Business Protocol Reverse-engineering

11) The biggest advantage of ____________ is that it taps the collective wisdom,
knowledge and experience of the members.
a) E-business
b) E-communication
c) E-commerce
d) E-collaboration

12) ___________ controls the website inflow/outflow, content management and
regulation of the traffic.
a) Web Designer
b) Web Master
c) Web Administrator
d) Web Developer

13) _______ allows managers to find patterns, trends and exceptions in large
amount of data from different angles in real time.
a) Artificial Intelligence
b) OLAP
c) ERP
d) BPR


14) The property that describes an entity is _____________.
a) Schema
b) Cluster
c) Sequence
d) Attribute
15) __________ benchmarking provides valuable insights for CIOs into gathering
performance comparisons.
a) Leased
b) System
c) Peer to peer

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d) Recovery

16) _______________ is not a type of database
a) Flat File
b) Unstructured Database
c) Hierarchical Database
d) Relational Database

17) _________________ systems help the senior executives in your organization to
address issues like planning and decision making
a) Strategic-level
b) Management-level
c) Operational-level
d) None of the above

18) ____________ is an organizations plan for achieving same level of competitive
advantage as its adversaries.
a) Generic Strategies
b) Competitive Scope
c) Competitive Strategies
d) Operational Strategies


19) __________ is capable of handling core processes like communication,
integration, collaboration and delivery, and expedites processing of transaction,
application and system.
a) ERP
b) Groupware
c) SCM
d) Merchant server

20) The ____ is not a phase of CRM
a) Acquire
b) Retain
c) Enhance
d) Schedule


21) The input is processed and _________ in input and process design.
a) Controlled
b) Quantified
c) Filtered
d) Sorted


22) The Systems Analysis has two phases:
a) Definition, Survey
b) Information, Survey
c) Sorting, Information
d) Study, Survey



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23) ______ is a software application that encompasses and integrates all functions
of an organization to achieve operational efficiency and eliminate redundancy.
a) KBS
b) BPR
c) EIS
d) ERP

24) Expand SDLC
a) System Defined Life Cycle
b) System Derived Life Cycle
c) System Development Life Cycle
d) System Delivered Life Cycle

25) _________ is not among the three steps of Lewins model.
a) Refreezing and Reinforcing
b) Outline list of activities
c) Communicate
d) Integrate

26) Expant LIFO
a) Last Input First Output
b) Last In First Out
c) Latest In First Out
d) Latest Input First Output

27) Based on conceptual framework we dont have the following types of MIS.
a) TPS
b) OLAPS
c) DSS
d) None of the above

28) TPS are classified into
a) Quality, Assurance
b) Quality, Improvement
c) Control, Charts
d) Online systems, Offline Systems

29) _______ is a part of Generic strategies by Porter.
a) Competitive advantage
b) Pareto diagram
c) Rivalry among competitors
d) Histogram

30) Expand NSFNET
a) National Social Foundation Network
b) National Science Foundation Network
c) Netscape Social Foundation Network
d) Netscape Science Foundation Network

31) __________ level is not the structure view of MIS
a) Operational

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b) Strategic
c) Economic
d) Management

32) The method of making decisions using experimental data is called as
__________.
a) Operating characteristic curve
b) Acceptance quality Level
c) Sample Plan
d) Statistical hypothesis test

33) _____ process recognizes the main few product families present in small but
numerous purchases of common product families.
a) Analysis of loss by product family
b) Analysis of loss by process
c) Analysis by failure mode
d) None of the above

34) _______ are experimental measurements that reflect the critical success factors
of an organisation.
a) Business Excellence
b) Key Performance Indicators
c) Formal Planning
d) Work Breakdown Structure

35) The cost of the quality measurement system is the ___________ in the
organisation.
a) Value Engineering
b) Cost Targeting
c) Cost Control
d) Decision Support System

36) ___________ systems aid in administrative activities and in decision making.
a) Management level
b) Strategic level
c) Operational level
d) both a & c

37) _________ is an orgasations plan for achieving same level of competitive
advantage as its adversaries.
a) Competitive scope
b) Generic strategies
c) Competitive strategies
d) Focus Differentiation

38) Porter termed value system may be referred to as _________.
a) Business system
b) Strategic system
c) Project Management
d) Industry value chain

39) ________ and ________ are strategies of Porters generic model.

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a) Cost, Differentiation
b) Time, Cost
c) Scope, Efficiency
d) Effeciency, Effectiveness

40) ________ and _________ are two levels of Scott Mortons level of IT-induced
Reconfiguration.
a) Effective, Efficient
b) Leadership, Effectiveness
c) Evolutionary, Revolutionary
d) Evolutionary, Leadership

41) E-business systems use ______________ and run on Internet platform.
a) Enterprise Resource Programme
b) Client/Server Architecture
c) Web Administrator
d) TCP/IP Protocols

42) __________ involves redesigning the existing IS to change its functionality.
a) Reverse Engineering
b) Re-engineering
c) Reprocessing
d) Reorganising

43) Expand RFID
a) Radio Fast Identification
b) Radio Forward Identification
c) Rapid Frequency Identification
d) Radio Frequency Identification

44) The latest trend is the integration of SCM with _____ systems and ______
systems.
a) ERP, RFID
b) BPR, ERP
c) BPR, RFID
d) RFID, DSS

45) ________ is not amongst the three types of approaches in DSS models
a) Behavioral
b) Management science
c) Neural network
d) Operations Research

46) _________ handles 2 types of knowledge one tacit and other explicit
a) Knowledge Management System
b) Knowledge Based System
c) Knowledge Based Expert System
d) None of the above

47) ___________ is used to find out whether the performance is as per the
proposed plans and analyse the deviations.
a) Accounting

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b) Auditing
c) Costing
d) Budgeting

48) Expand SDLC
a) Slow Device Life Cycle
b) System Development Life Cycle
c) Solution Development Life Cycle
d) Simple Development Life Cycle

49) In terms of business process, ______ involves the planning executing and
monitoring of associated logistics and financial operations.
a) BPR
b) SAP
c) SCM
d) ERP

50) __________ models are based on the principle of business management,
accounting and econometrics.
a) Behavioral
b) Management Science
c) Operational
d) Strategic


1-25 (2 marks)

1) ________ is a methodology adopted by the management to change existing
processes for achieving business integration and eliminating replication of efforts
across various departments and business units.
a) DSS
b) EIS
c) BPR
d) KBS

2) Expand RFID
a) Radio Frequent Identification
b) Ratio Frequent Identification
c) Ratio Frequency Identification
d) Radio Frequency Identification

3) The component of ________ system includes software modules and knowledge
base.
a) Expert
b) DSS
c) Knowledge
d) None of the above

4) Expand DSS
a) Decision System Support
b) Decisions Systems Supports
c) Decision Supports System

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d) Decision Support System

5) EIS stands for _____________.
a) Executive Information System
b) Expert Information System
c) Excellent Information System
d) None of the above

6) ____________________ gives advice to the end users based on the knowledge.
a) BPS
b) EIS
c) ES
d) KBS

7) The following is not a force of Porters 5 force model
a) Evaluation
b) Potential Entrants
c) Substitutes
d) Competitors

8) ERP stands for __________________.
a) Enterprise Resource Planning
b) Economic Resource Planning
c) Equal Resource Planning
d) Executive Resource Planning

9) DFD stands for __________.
a) Data Flow Diagrams
b) Data Flow Decision
c) Dynamic Flow Diagrams
d) Dynamic Flow Decision

10) _______ is the set of activities undertaken by the organization to accomplish an
economic activity.
a) Re-engineering
b) Business Process
c) both a & b
d) None of the above

11) _________ is the skill and engineering which includes several scientific
mathematical functions to formulate an organizational system that can conceive and
discharge work like a human being.
a) Fuzzy Logic
b) Neural Network
c) Artificial Intelligence
d) Robotics


12) Expand OLAP
a) Online Analysis Protocol
b) Online Annexure Process
c) Online Analytical Processing

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d) Online Analytical Protocol

13) The ___________ database is a collection of current or historical data from a
number of applications or groups.
a) EIS
b) BPS
c) DSS
d) TPS

14) SaaS stands for
a) System as a Service
b) Software as a Service
c) Software as Analytical Service
d) System as Analytical Service

15) In _______ type of security hazard, all the components of a system are
involved.
a) Fraud
b) Communication
c) Malfunction
d) Sabotage

16) ______ provides structured information to track and monitor organizational
functions like marketing, finance, productions and HR.
a) KBS
b) EIS
c) MIS
d) BPS

17) Expand DBMS
a) Database Management System
b) Database Mining System
c) Designer Base Management System
d) Designer Base Mining System

18) _____ oversee technology purchases, implementation and various related
services provided by the information systems department
a) CEO
b) CFO
c) CIO
d) CTO

19) ________ refers to the discounted value of money for future cash flows to the
current period and net gains compared.
a) Time Value of Money
b) Net Present Value
c) Working Capital
d) None of the above

20) Localised exploitation, Internal integration, Business process redesign, Business
network redesign and Business scope redefinition are five levels of ___________
model

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a) Michael Porter
b) Lewis
c) Scott Morton
d) None of the above

21) In _________ management first decides on the technology that best suits its
reengineering initiatives.
a) Clean state redesigning
b) Project Management
c) Quality improvements
d) Technology enabled engineering

22) Expand EDI
a) Electronic Data Interchange
b) Electronic Data Interface
c) Electronic Device Interface
d) Electronic Device Interchange

23) _______ is used to expose unseen relationships and trends in the data
warehouse.
a) Data Warehousing
b) Data Control
c) Data Access
d) Data Mining


24) The goal of AI is to develop computers that can ________ the ability to think,
see, hear, walk, talk and feel.
a) Check
b) Assure
c) Control
d) Simulate

25) _________ is an original or model after which anything is copied..
a) Frameworks
b) Protocol
c) Data Flow Diagram
d) Prototype


1-4 (10 marks)

1) State advantages and disadvantages of CRM and SCM
2) Mention the components of MIS. Explain any two types of MIS.
3) Explain BPR and its significance
4) Explain steps of Lewin model and its guidelines