Human Resource Management

Term Project
TELENOR





Group Members:
Zoha Niazi
Neha Javaid
Waleed Haroon
Zeshan Farooq

Submitted to:
F.A. Fareedy
Lahore School of Economics
9
th
September 2014


HISTORY
Telenor Group is the sole owner of Telenor, which is an international service provider that
facilitates its customers with high quality voice, data, content and communication services in 13
markets across Europe and Asia. Telenor Group is among the largest mobile operators in the
world with 172 million mobile subscriptions and a workforce of approximately 33,000.
Telenor Pakistans total investment contributes to US$2.3 billion in the local economy. The
company obtained the GSM license in 2004 and started its operation on March 15, 2005. Telenor
Pakistan has able to maintain the customer base of 35 million and has a market share of
approximately 25%, which makes it the second largest mobile operator firm in Pakistan.
Telenor Pakistan has positively influence the Pakistan's economy. It has created many job
opportunities 2,800 direct and 25,000 plus indirect jobs and has a network of over 200,000
retailers, franchises and sales & service centers, thus capable of providing livelihood to
thousands of people. Telenor Pakistan contributed over Rs. 147 billion in various forms of direct
and indirect taxes to the economy of Pakistan since the beginning of its operations in 2005.
Vision
We provide the power of digital communication, enabling everyone to improve their lives, build
societies and secure a better future for all. Our vision to empower societies is a clear call to
action. We bring vital infrastructure, new services and products that stimulate progress, change
and improvement.
Mission
Were here to help our customers
We exist to help our customers get the full benefit of being connected. Our success is measured
by how passionately they promote us.
Our values serve as a guide for our everyday work. They describe how we should serve our
customers and work together as colleagues.

Values
Be respectful: We acknowledge and respect local cultures and want to be a part of local
communities wherever we operate.
Keep promises: Were about delivery, not overpromising. Were about actions, not words.
Make it easy: We dont complicate things. Everything we produce should be easy to understand
and use.
Be inspiring: We find new ways to improve and create value.
PRODUCT /SERVICES Offered
Offering mobile financial services
Telenor Pakistan acquired a share of 51% of Tameer Microfinance Bank in November 2008 and
in 2009 it launched 'Easypaisa' to become Pakistan's Pakistan's first telecom operator to partner
with a bank to offer mobile financial services across Pakistan.
Internet service provider
Telenor Pakistan provides wide EDGE connectivity across the country. It has one of the largest
data networks (GPRS) in Pakistan providing Internet services to customers.In April
2014,Telenor Pakistan secured the 3G License and will shortly be launching 3G services in
Pakistan.
EasyPaisa
Easypaisa is Pakistans first and largest mobile money service offered by Telenor and is the third
largest in the world, catering to 6 million customers every month. It currently has over 40,000
agents in 750 cities and towns across Pakistan.
Other Business
Telenor provides its customers a complete professional business plan and insights about the
small, medium and large businesses for the customers. There is an acquisition of Blackberry by
Telenor and give away black berry products which includes blackberry handsets etc.Human
Resource Management of Telenor
Human Resource Management of Telenor
One of the main roles of human resource management is to maintain the organizational structure
of the company and make other follow the rules and policies. Any decision taken in Telenor
within any department has to be first approved by the HR department. For any human resource
department, it is essential for then to communicate efficiently and design policies for the
company to provide a comfortable environment and keep their employees satisfied.
Telenor has divided its HR department into three main areas:
Administration
Business Partner Model
Excellence
The HR area of Administration basically does the hiring and firing process. It manages the
employee data and looks over all operational decisions that are required for the organizations
productivity.
The Business Partner model plays the role communicating information about the companys
policies and the performance of their employees. They make awareness of policies and check all
the decisions that are being made in the company. The major roles of business partner is
counselling and deploying the policies as consultants. Any manager who faces a problem,
business partners guides him. Moreover, managers are evaluated on the basis of their
performance and if training is required, administration is consulted for this.
The Excellence area is responsible for making the annual wage plan for employees. It includes
all the benefits and incentives that are to be given to each and every employee. They are also in
authority for making policies, tools, designing and processes. Furthermore, any problem
occurring in the organization is to be solved by them.