YOUR ESSENTIAL GUIDE TO CHANGI AIRPORT

Jul - Oct 2013

CONTENTS
Arrival Procedures 02
Baggage Claim 02
Porter Service 02
SIA Flights 02
Money Changer 02
Hotel Reservation 02
Duty Free Shopping 02
Changi Recommends 02
GST Relief on Imported Goods 03
How to Enjoy Tax Free Shopping 03
in Singapore
Clearing Customs 03
Customs Tax Payment Kiosk 03
Getting to the City 04

Getting to Johor Bahru, 04
Malaysia

Departure Procedures 05
Check Flight schedule 05
Of-Airport Check-in Services 05
Prohibited Baggage Items 05
Excess Baggage 05
Guidelines for Liquids, Aerosols and 05
Gels in Hand-Carried Luggage
Early Check-in with Airline Listing 06
Cabin Baggage 07
Clear Immigration 07
Boarding Gate 07
Applying for GST Refund 07
SIA Flights 07
Connecting Between 08
Terminals
Important
Numbers
Airport Police
+65 6546 0000
Fire Emergency
+65 6541 2525
Medical
Emergency
+65 6543 2223
Information &
Assistance
+65 6595 6868

Cover Location
Lantern Feature Walls
Terminal 1,
Departure Check-in Hall
Transit and Transfer 09
Procedures
Check-in Counters 09
Recommended Transfer Experiences 09
Traveller Essentials 10
Hotels and Lounges 10
Services 11
Family 13
Leisure 13
Business 14
Others 15
Changi Experience 16
Terminal 1 16
Terminal 2 19
Terminal 3 22
Airport Highlights 26
New service to Kalibo, Philippines 26
Your best weekend getaway app 26
iChangi HD iPad app 26
All facilities and services featured in this
Airport Guide are only available in the
Departure Transit Lounge unless
otherwise stated.

DFS
ARRIVAL PROCEDURES
Baggage
Claim
Information screens
display the baggage
claim belt number for
each fight. Should
your baggage be
missing or damaged,
please proceed to your
respective airlines Lost
and Found counter.
Porter
Service
Upon checking in at
the Departure Hall,
you can request for
baggage assistance
from your airline.
Alternatively, you can
call the numbers below
upon arrival to arrange
for porter assistance.
PORTER SERVICES
T1 : +65 9179 4836
T2 : +65 9117 6311
T3 : +65 8189 4310
Singapore
Airlines (SIA)
Flights
SIA operates from
Terminals 2 and 3.
The terminal at which
SIA fights touch down
will be confrmed 2
hours prior to the
estimated arrival time.
Please refer to page 5
for more information
on checking fight
schedules.
Money
Changer
All major currencies
are accepted at the
24-hour money
changers, located at all
3 terminals. Operated
by established banks,
no commission will
be charged for foreign
note transactions.
Hotel
Reservation
Our 24-hour Hotel
Reservation Counters
can help you get a
room in your preferred
hotel downtown.
Payment (in S$ or by
Visa, Mastercard or
AMEX) for the frst
night is required upon
confrmation.
HOTEL
RESERVATIONS
T1 : +65 6542 6966
T2 : +65 6545 0318
T3 : +65 6542 0442

Duty Free
Shopping
Each traveller above 18 years of age who has spent
more than 48 hours outside Singapore immediately
before his/her arrival and not arriving from Malaysia
is given duty-free allowance for liquor in the
following quantities
(i) 1 litre of spirits, 1 litre of wine and 1 litre of
beer; or
(ii) 2 litres of wine and 1 litre of beer; or
(iii) 1 litre of wine and 2 litres of beer

For liquor exceeding the above amounts, duty and Goods &
Services Tax (GST) will be levied. There is no duty-free concession
for cigarettes and tobacco products. For payment of duty and
GST, please proceed to the Customs Tax Ofce or use the Tax
Payment Kiosk at the Arrival Baggage Claim Hall.
Changi Recommends
Check out our pick of Singapores best deals and
experiences at Arrival Halls of Terminals 1, 2 and
3 (Public Area). Purchase attraction tickets, SIM
cards and other exciting experiences at exclusive
discounts for a memorable trip in Singapore.
Alternatively, visit www.changirec.com.
Duty Free Shopping
Changi Recommends
airport guide 2
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GST

TAX
KIOSK
Goods & Services Tax (GST) Relief on
Imported Goods
A 7% GST is levied on all goods imported into
Singapore. Visitors, tourists, returning citizens or
permanent residents of Singapore will be granted
GST relief on new articles, souvenirs, gifts and food
preparations (excluding intoxicating liquors and
tobacco). Depending on the number of hours spent
outside of Singapore immediately before arrival, GST
relief is granted up to the following values illustrated
in the table below:
Period away from
Singapore
Value
of Goods
48 hours or more
less than 48 hours
S$600
S$150
For goods exceeding the amounts in the table, GST will be levied.
GST Relief is not ofered to work permit, employment, student,
dependent or long-term pass holders and crew members.
How to Enjoy Tax Free Shopping
in Singapore
As a tourist or visitor, you can enjoy tax refunds
on goods purchased under the Electronic Tourist
Refund Scheme (eTRS). Heres how you do it:

When Shopping: Shop at stores displaying the
Tax Free Shopping, Premier Tax Free or
Tax Refund logos. Spend a minimum of $100
at any one shop and obtain the original invoice/
receipt and eTRS ticket from the store.
For check-in items: Prior to checking-in the goods,
please proceed to the eTRS self-help kiosk at the
Departure Check-in Hall (Public Area) to apply for
GST refund.
For hand-carry items: Please proceed to the eTRS
self-help kiosk at the Departure Transit Lounge
to apply for GST refund.

You may be required to present the goods at the
Customs Inspection counter. Please be ready with
your purchased goods, original invoices/ receipts,
boarding pass/ confrmed air ticket and eTRS tickets.
Upon obtaining approval for the claim of GST
Refund: If you have opted for cash refund, please
proceed to Central Refund Counter (at GST Refund -
Departure Transit Lounge )* for collection of cash.

*Please refer to the terminal maps (page 18, 21 or 25) for the counter locations.
You are required to seek endorsement at the Customs Inspection
Counter in the terminal where you will be checking in your
goods or where your fight will be departing from. You must also
depart with the goods on a fight within 12 hours after obtaining
approval of your GST refund.
Clearing
Customs
If you do not have any controlled, prohibited or
restricted items, or taxable/dutiable items exceeding
your GST relief/duty-free concession, proceed to
the Green Channel. If in doubt, go through the
Red Channel.
Customs Tax
Payment Kiosk
On arrival, you can make a self-declaration on your
taxable items, duty and GST payment through
the Customs Tax Payment Kiosk. Simply key in the
relevant information and the taxes due will be
calculated. Please retain the receipt issued by the
kiosk for checks when you exit the Arrival Baggage
Claim Hall.
Using the Customs Tax Payment Kiosk
Have your items, passport, receipts, and credit
cards (VISA / MasterCard) or NETS card ready and
key in the following information:
Cigarettes: Quantity, Value
Tobacco: Weight, Value
Liquor in excess of duty-free concession:
Volume, Alcoholic Strength, Value
Imported goods (eg. new articles,
souvenirs, gifts & food items): Value
Central Refund Counter
3 airport guide
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GETTING TO THE CITY
GETTING TO JOHOR BAHRU, MALAYSIA
Visit the 24-hour Ground Transport Desk located in the Arrival Halls of Terminals 1, 2 & 3 for one-stop
information and booking of various forms of transportation. Please refer to the table below or call the
24-hour Service Hotline at +65 6241 3818 for more information.
Types of Transport Charges Location Schedule
AIRPORT SHUTTLE SERVICE,
AIRPORT LIMOUSINE AND
LARGE TAXI SERVICE
Airport Shuttle:
S$9* / Adult , S$6* / Child
*To selected downtown hotels. Please check
with counter staf for route information.
4-seater Airport Limousine Service:
S$55
#
/ trip
7-seater Large Taxi Service:
S$60
#
/ trip
9-seater Mini-Bus Service: S$60
#
/ trip
#
Additional charges apply for additional stop/s.
Arrival Hall,
Terminals 1, 2 & 3
24 hours
CAR RENTAL
T1 Avis: +65 6546 5081
T2 Avis : +65 6542 8855
T2 Hertz : +65 6542 5300
T3 Avis : +65 6447 9011
T3 Hertz : +65 6446 7211
To be advised by specifc
car rental company
Arrival Hall,
Terminals 1, 2 & 3
7am - 11pm
TAXI / CAB
Travel in comfort and ease to
any part of the island.
Estimated fare to city
(includes surcharges):
S$27 - S$55
Note:
Electronic Road Pricing (ERP) and
other surcharges apply.
Arrival Hall,
Terminals 1, 2 & 3
24 hours
TRAIN TO CITY
Enjoy quick and easy access to all parts
of the island. It will take under
30 mins to reach the city.
Approx. fare to city:
S$2 - S$2.10
(excludes S$1 refundable deposit for the
Standard Ticket)
MRT Station at
Terminals 2 & 3
5.31am - 12mn
Mon - Sat
5.59am - 12mn
Sun & Public Holiday
Note: Last train to the city
leaves the airport at
11.18pm daily
BUS TO CITY
Catch a comfortable yet afordable ride
to town.
Approx. fare to city:
Below S$2
Basement,
Terminals 1, 2 & 3
6am - 12mn daily
Note: Last bus to the city
leaves the airport at 12mn
daily (Bus 36)
CROSS BORDER COACH SERVICE
Transtar Travel: +65 6297 9009
S$7 / Adult
S$3.50 / Child
Coach Stands,
Terminals 1, 2, 3
7.15am - 11.15pm daily
airport guide 4
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DEPARTURE PROCEDURES
Via Wireless Application (WAP) - enabled
mobile phones - Retrieve and review
up-to-date fight information at
wap.changiairport.com.sg
Via PDA - Sign up for a free AvantGo account,
install the software and download fight
information up to 7 days in advance.
Via TV Teletext - Broadcast on local TV stations
teletext pages
Check Flight Schedule
By phone - Call the 24-hour toll-free line
at 1800 542 4422 (local) or +65 6542 4422
(from overseas)
Via the Internet - Log on to changiairport.com
Via iPhone and Android mobile phones -
Download the free iChangi App, for real-time
information on fight times, departure gates,
shopping and dining information.
Via iPad - Download the new iChangi HD App
for free and gain real-time access to fight details,
shopping and terminal information
Of-Airport
Check-in Services
Check-in from the comfort of your home, ofce or
hotel via phone, fax or online. Collect your boarding
pass and deposit your luggage at the check-in
counter only 1 hour before departure. Please
contact your airline for more information.
Prohibited
Baggage Items
Singapore has a strict policy on travellers bringing
prohibited items onboard. You are strongly advised
to enquire with airline ground staf before checking-
in if you are unsure about any items in your hand-
carried baggage, to avoid unnecessary delays.
Excess
Baggage
Most airlines allow up to a maximum of 20kg/44lbs
of baggage to be checked in. For excess baggage,
you may choose to either air freight it as
unaccompanied baggage or pay an excess fee.
Guidelines for Liquids, Aerosols and
Gels in Hand-Carried Luggage
Liquids, aerosols and gels must be in containers
with a maximum capacity of 100ml each.
Containers must be placed in a 1-Iitre
transparent re-sealable plastic bag.
The re-sealable plastic bag must be
completely closed.
One re-sealable plastic bag allowed per person.
The re-sealable bag must be presented
separately at the security screening point.
Exemptions will be made for medication, baby
food and special dietary items.
Liquor or other liquids, aerosols and gel products
(more than 100ml) bought from overseas airports
have to be sealed in tamper-evident bags.
To know more about the LAGs guidelines, please approach
our information counters.
1 litre
DO NOT OVERPACK
DO NOT PACK CONTAINERS
EXCEEDING 100ML
max
100ml
max
100ml
max 100ml
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Early Check-in
Check-in opens 2 hours prior to fight departure time for most airlines. The airlines listed in the table below
shows the early check-in schedules. Please refer to the fight information screens in Departure Check-in Hall
(Level 2) for your check-in row number.
TERMINAL 1
AIRLINES 2LETTER CODE CHECK-IN ROW OPERATING HOURS
Air Asia AK 14 0800hrs - 2000hrs
Air China CA 4 24hrs before departure
Air France AF 1 1830hrs - 2000H
Air Niugini PX 4 1900hrs - 2130hrs
(Mon/Wed/Thurs/Sat)
Bangkok Airways PG 12 1330hrs - 1730hrs
British Airways BA 4 1000hrs - 1500hrs
Cathay Pacifc Airways CX 9 1830hrs - 2200hrs
China Southern Airlines CZ 4 24hrs before departure
Emirates EK 2 1430hrs - 1930hrs
EVA Air BR 4 12hrs before departure
KLM-Royal Dutch Airlines KL 1
2
2030hrs - 2130hrs
1230hrs - 1330hrs
Myanmar Airways 8M 4 8hrs before departure
Qantas Airways QF 4 1000hrs - 1500hrs
Thai Airways TG 4 6hrs before departure
Xiamen Airlines MF 4 24hrs before departure
Finnair AY 11 1830hrs - 2250hrs
Jetstar Asia Airways/ Valuair 3K/ VF 8 0600hrs - 2100hrs
TERMINAL 2
AIRLINES 2LETTER CODE CHECK-IN ROW OPERATING HOURS
All Nippon Airways NH 6 1600hrs - 1845hrs
Asiana Airlines OZ 6 1600hrs - 1950hrs
Etihad Airways EY 6 1600hrs - 2030hrs
Korean Air KE 6 1600hrs - 2130hrs
Lufthansa German Airlines LH 6 1600hrs - 2000hrs
Scoot TZ 10 1200hrs - 2200hrs
Silk Air MI 4 0400hrs - 2130hrs
(up to 48 hours before fight departure)
Singapore Airlines (First/Business) SQ 1 0400hrs - 0150hrs
(up to 48 hours before fight departure)
Singapore Airlines (Economy) SQ 2 0400hrs - 0150hrs
(up to 48 hours before fight departure)
SWISS LX 6 1600hrs - 2000hrs
Tiger Airways TR 11 0400hrs - 2359hrs
TERMINAL 3
AIRLINES 2LETTER CODE CHECK-IN ROW OPERATING HOURS
China Eastern Airlines MU 5 0300hrs - 2000hrs
Garuda Indonesia GA 1 0500hrs - 0735hrs
Jet Airways 9W 8 1400hrs - 2000hrs
(For 9W11 and 9W17 only)
Saudi Arabian Airlines SV 8 1100hrs - 1400hrs
(Mon, Wed and Sat)
Singapore Airlines SQ 3 (Economy)


6 (Business Class)
Up to 48 hours before fight departure
(First Class check-in lounge also available
from 0530hrs - 0200hrs)
0430hrs - 0200hrs
The above information is subjected to changes without prior notifcation. Passengers are advised to check
with the respective airlines for more information on all early, of-airport and group check-in services.
airport guide 6
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Cabin
Baggage
For most airlines, Economy Class passengers may
bring on board one piece of hand baggage that
is not heavier than 7kg/16lbs and not larger than
115cm/46in. Cabin baggage will be screened
before boarding. Please refer to onsite displays and
prevailing airport security restrictions on permissible
items in cabin baggage. If in doubt, contact the
airline ground staf for assistance.
Clear
Immigration
Have your passport and boarding pass handy as you
clear immigration into the Departure Transit Lounge.
Please be reminded to check that your name has
been printed accurately on your boarding pass.
Boarding
Gate
Please arrive at your Boarding Gate at least
30 minutes before fight departure.
Applying for
GST Refund
Please refer to page 3 for information on
GST refund.
Air India AI
Air India Express IX
All Nippon Airways NH
Asiana Airlines OZ
Berjaya Air J8
Cebu Pacifc Air 5J
Etihad Airways EY
Firefy FY
Hainan Airlines HU
IndiGo 6E
Korean Air KE
Lao Airlines QV
Lufthansa German LH
Airlines
Malaysia Airlines MH
China Eastern MU
Airlines
Garuda Indonesia GA
Jet Airways 9W
Qatar Airways QR
Saudi Arabian SV
Airlines
All other airlines operate from Terminal 1.
Visit changiairport.com for the latest listings.
Singapore Airlines (SIA) operates from
Terminal 2 and Terminal 3
The departure terminal of your SIA fight
depends on the destination and region that
you are travelling to.
For easy reference, your fight departure terminal
details are also indicated on your SIA ticket and
boarding pass.
Mandala Airlines RI
PAL Express 2P
Philippine Airlines PR
Royal Brunei Airlines BI
Scoot TZ
SilkAir MI
Singapore Airlines SQ
Southeast DG
Asian Airlines
Sriwijaya Air SJ
SWISS LX
Tiger Airways TR
TransAsia Airways GE
Vietjet Air VJ
commencing July 2013
Sichuan Airlines 3U
Singapore Airlines SQ
SriLankan Airlines UL
Transaero Airlines UN
United Airlines UA
Vietnam Airlines VN
Airlines at Terminal 2
Airlines at Terminal 3
7 airport guide
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A1 - A8
B1 - B4
A9 A15
A16
A20
A21
F60 F50
F30 E1
E4
F40
F42
F37
F33
E20 E28 D40
E10
E12
E8
D30 D34
D38
D49
D46
B5 B10 C1 C20 C23
C26
C19
C15 C10
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8 mins 8 mins
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Terminal 1
Terminal 3
Terminal 2
Transfer Lounge Walking Time Skytrain
CONNECTING BETWEEN TERMINALS
Transit Area
Travel between Terminals 1, 2 and 3 via the Skytrain*.
During non-operational hours, travellers are advised
to use the travellators.
Public Area
Travel between Terminals 1, 2 and 3 via the Skytrain*.
During non-operational hours, hop onto the free
shuttle bus to travel between terminals. Shuttle bus
pick-up/drop-of points are indicated in the table.
Skytrain
Shuttle Bus Pick-up or Drop-of Points
Terminal Level Door
Terminal 1 2 5
Terminal 2 2 1
Terminal 3 2 8
* Both Transit and Public access Skytrains operate daily from 5am to 2.30am. The ride takes no more than two minutes and is
free of charge.
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TRANSIT AND TRANSFER PROCEDURES
Connecting Flight: WITH A BOARDING PASS
Check your fight number at the Flight Information Displays for the departure
gate and time. Proceed to the terminal where your next fight will depart. Please
arrive at your departure gate at least 30 minutes before the departure time.
Connecting Flight: WITHOUT A BOARDING PASS
Please proceed to the respective locations indicated in the table below for
your check-in:
Airlines Check-in at
Jetstar Airways International
Jetstar Asia Airways
(For transfer passengers on Air
France, KLM-Royal Dutch
Airlines, Qantas Airways)
Qantas Airways
Valuair
Transfer C, Terminal 1
Air France
Bangkok Airways
Cathay Pacifc
China Airlines
Delta Airlines
DrukAir
(For transfer passengers on Asiana
Airlines, Thai Airways International)
Transfer D, Terminal 1
Air China
Air Niugini
Biman Bangladesh Airlines
British Airways
China Southern Airlines
Emirates
EVA Airways
Finnair
Japan Airlines
KLM-Royal Dutch Airlines
Myanmar Airways International
Thai Airways International
Turkish Airlines
Xiamen Airlines
Transfer C or D, Terminal 1
Air India
All Nippon Airways
Asiana Airlines
Etihad Airways
Korean Air
Lao Airlines
Lufthansa German Airlines
Malaysia Airlines
Philippine Airlines
Royal Brunei Airlines
Scoot
(For passengers on Scoot Thru)
SWISS
Tiger Airways
(For passengers on Tiger Connect)
TransAsia Airways
Transfer E, Terminal 2
SilkAir
Singapore Airlines
Transfer E or F, Terminal 2
Qatar Airways Transfer A, Terminal 3
China Eastern Airlines
Jet Airways
United Airlines
Transfer B, Terminal 3
Garuda Indonesia Airways
Saudi Arabian Airlines
Singapore Airlines
SriLankan Airlines
Transaero Airlines
Vietnam Airlines
Transfer A or B, Terminal 3
Air Asia
Indonesia AirAsia
Jetstar Asia
Lion Air
Thai AirAsia * Departure Check-In Hall, Terminal 1
Air India Express
Cebu Pacifc Air
Firefy
Scoot Airlines
(for passengers who did not
purchase Scoot Thru)
Tiger Airways
(for passengers with connections
of 8 hours or longer and did not
purchase Tiger Connect)
* Departure Check-In Hall, Terminal 2
* Transfer passengers connecting to these airlines must clear Arrival Immigration, collect your baggage (if any) and clear
Customs before checking-in at the respective terminal. Passengers are reminded to ensure that they have the necessary travel
docmuents and visas to clear Arrival Immigration into Singapore. Liquor or other liquids, aerosols and gel products (more than
100ml) bought from overseas airport have to be sealed in tamper-evident bags. For more information, please approach our
Information Counters.
Recommended
Transfer Experiences
If you have 5 hours or
more to your connecting
fight, immerse yourself
in the local culture by
going on one of the free
2-hour city tours!
#
Heritage Tour
(4 times daily, tours
begin at 9am, 11.30am,
2.30pm, 4pm)
Visit iconic Singapore
landmarks such as
Merlion Park, the Colonial
District at the Padang,
Chinatown and Little
India, experiencing the
rich multi-racial culture
of this island-state.
City Lights Tour
(Once daily, tour begins
at 6.30pm)
Admire the citys skyline
frst hand with this
exciting night tour
that brings you on a
panoramic tour of the
Singapore Flyer, Marina
Bay Sands, Gardens by
the Bay and the historical
Rafes Hotel.
#
Register at the Singapore Tour
booth located at Terminals 2 and 3,
Level 2 Departure Transit Lounge,
if you have at least 5 hours to your
next fight. This tour is brought
to you by Changi Airport and
Singapore Airlines.
9 airport guide
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TRAVELLER ESSENTIALS
Hotels and Lounges
Airport Hotel
Transit Hotel
Airport Hotel
Beside Terminal 3, Public Area
Located just beside Changi Airport Terminal 3, Crowne Plaza
Changi Airport ofers a haven for travellers just minutes after
they step of the plane. Comprising of 320 spacious guest rooms,
including 27 luxurious suites, each soundproofed and thoughtfully
designed to give you everything you need for work and for play.
Two restaurants, a bar and a lobby lounge ofer a cosmopolitan
dining experience thats sure to delight. With eight meeting
rooms, a business centre, Club Lounge, swimming pool and gym,
Crowne Plaza Changi Airport is truly The Place To Meet.
For more information or to make a reservation, please call:
+65 6823 5301 or visit www.crowneplaza.com/singapore
Transit Hotel
Terminals 1, 2 & 3, Departure Transit Lounge
Catch a wink after a long fight at the Ambassador Transit Hotel.
Enjoy a leisurely swim at the rooftop pool or have a pumping
workout at no extra charge.
For more information or to make a reservation, please call:
Terminal 1: +65 6542 5538
Terminal 2: +65 6542 8122
Terminal 3: +65 6507 9788
or visit www.harilelahospitality.com
Transit Lounges
Terminals 1, 2 & 3, Departure Transit
Lounge, Level 3
The Ambassador Transit Lounge
readily meets your work needs with
a range of ofce services, leaving
you with time to go for a swift gym
workout, or take a nap before your
next fight.
For more information, please call
+65 6507 9788 or visit
www.harilelahospitality.com
Terminal 1, Departure Transit
Lounge, Level 3
The Rainforest Lounge brings the
tranquility of nature to you, as you
unwind amidst lush greenery while
admiring planes taking of.
For more information, please call
+65 6541 8518
or visit www.afnity.sats.com.sg/
services-a-facilities/rainforest-
lounge.html
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TRAVELLER ESSENTIALS
Changi Airport ofers a myriad of facilities and
services that cater to all types of passengers,
enhancing your travel experience with ease.
Fly-Cruise
Terminal 3, Arrival Hall
Enjoy a seamless and convenient transfer
experience when you arrive at Changi Airport and
subsequently embark on your cruise ship. Simply
check-in your baggage up to 48 hours prior to
your cruise departure at the Fly-Cruise Counter
and your baggage will be delivered directly to
your cruise cabin.
Passenger Meeting Services
Terminals 1, 2 & 3, Public Area
Use our Passenger Meeting Services to meet and
escort VIPs, guests and friends through normal
clearance on your behalf. For more information,
please call:
Terminal 1 : +65 6546 8168
Terminal 2 : +65 6542 2848
Terminal 3 : +65 6247 5477
Lost and Found
Terminals 1, 2 & 3, Public Area
Approach our Customer Service Ofcers if you
have lost or found something. To make a report
for misplaced items:
Lost and Found hotline: +65 6595 6868
For lost baggage or items left on the plane, please
contact the airline directly.
Left Baggage
Terminals 1, 2 & 3, Departure Transit Lounge and
Public Area
To have your luggage looked after while you shop
or if you need to leave the airport, you can visit
our Left Baggage Counters. This payable service is
available 24 hours daily.
Medical Services & Pharmacies
Terminal 1, Departure Transit Lounge
Terminals 2 & 3, Departure Transit Lounge and
Public Area
If you require medical assistance or are in need of a
pharmacy to meet your prescription needs while at
Changi Airport, you may visit any of the
Airport Clinics.
For more information, please call:
Terminal 1:
+65 6543 1113 (Departure Transit Lounge)
Operates 24 hours daily
Terminal 2:
+65 6546 3815 (Departure Transit Lounge)
Operates from 6am to 12mn daily
+65 6543 1118 (Public Area)
Operates from 8.30am to 5.30pm daily
Terminal 3:
+65 6241 8333 (Departure Transit Lounge)
Operates from 6am to 12mn daily
+65 6241 8818 (Public Area)
Operates 24 hours daily
In case of emergency, you can contact the
Airport Clinics Emergency Hotline at
+65 6543 2223
Left Baggage
Services
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Speedpost
Post Ofce
Telecommunications Services
Terminals 1, 2 & 3, Departure Transit Lounge
All local calls made within the Departure Transit Lounges are FREE.
Overseas phone calls, however, are chargeable through overseas
phone cards, available for purchase at all 7-Eleven and Cheers
convenience stores.
Postal Services Speedpost@Changi Service
Terminals 1, 2 & 3, Departure Transit Lounge
28 self-service Speedpost@Changi kiosks are set up near
gate hold rooms across Terminals 1, 2 and 3 for departing
passengers to courier hand-carried items that are disallowed
onboard the aircraft.
This could be due to security restrictions or non-compliance with
Liquids, Aerosols and Gels (LAGs) guidelines; for example Swiss
Army knives, skincare products and cosmetics, etc.
This service is available to more than 220 countries and territories
around the world. Terms and charges apply.
Speedpost Hotline:+65 6222 5777
Post Ofce
Terminal 2, Public Area
Visit the SingPost ofce for a full range of postal services.
For more information, please call +65 6542 7899
Operates from 8am to 9.30pm daily

Post Boxes
Terminals 1 & 3, Departure Check-in Hall
Drop your mail into the SingPost boxes conveniently located
around the airport.
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TRAVELLER ESSENTIALS
Family Zone
Leisure

TV & Entertainment Lounges
Terminals 1, 2 & 3, Departure Transit Lounge
Catch the latest in sports, entertainment and news
on TV in a comfortable enviroment.
Free WiFi
Terminals 1, 2 & 3, Departure Transit Lounge and
Public Area
Surf the web with free wireless access airport-wide.
Free Internet Access
Terminals 1, 2 & 3, Departure Transit Lounge
Staying connected is easy at Changi Airport with
550 Internet stations available 24 hours throughout
the airport. Alternatively, you can also log in with
our free Internet work stations via your laptop.
Family
Childrens Play Area
Terminals 1, 2 & 3,
Departure Transit Lounge
Just the place to let the kids run around and have
some fun while you take a breather.
Family Zone
Terminal 2, Departure Transit Lounge
The Family Zone is complete with diaper changing
counters, nursing rooms, play areas and cartoon
channels on TV for the little ones.
Baby Care Room
Terminals 1, 2 & 3, Departure Transit Lounge
For parents with babies, there are nursing rooms
conveniently located throughout Changi Airport. All
rooms are equipped with a hot water dispenser and
diaper changing counters.
Baby Care Room
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iConnect Kiosk
TV & Entertainment Lounges
Free Internet Access
Spa, Massages & Foot Refexology
Feeling a little stif after a long fight and in need
of some pampering? Why not indulge in a relaxing
and rejuvenating spa, massage or foot refexology
session at the following:
The Fish Spa & Refexology Terminal 1
The Ultimate Spa Terminal 2
TranSpa Terminal 2
My Foot Refexology Terminal 3
Business

Business Centres
Terminals 1, 2 & 3, Departure Transit Lounge
Business facilities and services such as computer
access, mailing of documents, 24-hour photocopying
and faxing are available at the Transit Hotels,
Ambassador Transit Lounge, Plaza Premium Lounge
and Rainforest Lounge.
iConnect Kiosk
Terminal 2, Departure Transit Lounge
Complete with Bloomberg terminals, Bloomberg
TV screens, Internet kiosks and laptop access points,
business travellers and tech-savvy passengers have
more options for checking up-to-the-minute news
updates or accessing emails with greater privacy
and comfort in this lounge.
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TRAVELLER ESSENTIALS
Others
Shower Facilities
Terminals 1, 2 & 3, Departure Transit Lounge
Refresh yourself with a warm shower at any of the lounges or
transit hotels in all three terminals. Towels and toiletries are
provided for free at most locations.
Powder Room
Terminals 1 & 3, Departure Transit Lounge
Feel like a princess in this spacious yet cozy, all-in-one dressing
room that also comprises of a make-up area and restroom.
With large mirrors and comfortable sofas, it is a place for ladies
to doll up before their fight.
Prayer Room
Terminals 1, 2 & 3, Departure Transit Lounge
For a quiet devotional moment, make your way to our
Prayer Room for quiet respite and refection.
Special Needs
Terminals 1, 2 & 3, Departure Transit Lounge and Public Area
Ramps, user-friendly lifts and special toilets are available to cater
to the needs of the elderly and physically challenged. Changi
Airport has a number of wheelchairs and strollers available to
passengers on a complimentary basis from the Information and
Customer Service Counters.
Wheelchairs are also available for rent at the airport at $15 per
hour from any of the medical centres in Changi Airport.
Laundry Services
Terminals 2 & 3, Public Area
Enjoy the convenience of professional laundry services at
the airport.
For more information, please call:
Terminal 2: +65 6546 7654
Terminal 3: +65 6241 7477
Free Rest Areas
Terminals 1, 2 & 3,
Departure Transit Lounge
Lay back and catch a nap or read a
book in specially designed snooze
chairs located in some of the quietest
spots around Changi Airport.
Smoking Areas
Terminals 1, 2 & 3,
Departure Transit Lounge
If you wish to smoke, you can make
your way to any of the airports
designated indoor and outdoor
Smoking Areas.
Powder Room
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Kinetic Rain Sculpture (Public area)
Dancing through the air with precisely choreographed motion,
the fuid movement of these 1,216 copper raindrops create a fond
memory of light. Controlled by motors located in the ceiling, this
dynamic sculpture morphs into 16 diferent shapes such as an
airplane, hot air balloon or dragon, within a 15-minute segment.
Cactus Garden
This award-winning garden showcases over 40 species of cacti and
succulents from Africa and the Americas. Have an other worldly
experience in this forest of surreal plants like the Golden Barrels,
Oldman Cactus and the towering Prickly-Pear.
CHANGI EXPERIENCE AT T1
Changis frst terminal, reimagined and reinvented
for an urban tropical experience.
Scan this QR code to view the Kinetic Rain video
1
2
Kinetic Rain Sculpture
Cactus Garden
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Lily Pad Garden (West Outdoor Deck)
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Rooftop Swimming Pool
Lily Pad Garden (West Outdoor Deck)
Featuring circular roof shelters, this is possibly the
breeziest garden in the airport with its strategically
placed electric fans. Each lily pad structure is
actually a water catchment, channeling
rainwater for reuse.
Structural Tree Garden (East Outdoor Deck)
Enjoy a quiet stroll amongst the lush greenery in this
garden while enjoying the fresh air and watching
the planes take-of or land, complete the experience
with a sun-dappled welcome by day, and a soothing
ambience by night.
Rooftop Swimming Pool
Take a dip in this Balinese-themed rooftop pool and
soak up some sun while waiting to catch your next
fight. Be pampered further by allowing your stress
to be kneaded away by the therapeutic jets of
the Jacuzzi (charges apply).
Social Tree
The Social Tree is a nine-metre tall interactive
structure with eight surrounding kiosks that will
enable travellers to post their photos or video on
the Tree. Travellers can check-in, leave a photo or
video recording of themselves and retrieve them in
decades to come.
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To T2
Premier
Check-In
Row
1, 2
Row
3, 4
Row Row Row
5, 6 7, 8 9, 10
Row
11, 12
Row
13, 14
Entrance 2 Entrance 1
(Level 1) (Level 1) (Level 1) (Level 1)
Entrance 3 Entrance 4 Entrance 5
To T3
Kinetic Rain
Sculpture
Kinetic Rain
Sculpture
Departure Check-in Hall (Public Area, Level 3)
1
1 Kinetic Rain Sculpture
2 Cactus Garden 6 Social Tree
3
Lily Pad Garden
(West Outdoor Deck)
4
Structural Tree Garden
(East Outdoor Deck)
Departure Transit Lounge (Level 3)
Departure Transit Lounge (Level 2)
Departure Check-in Hall (Public Area, Level 2)
Dining
Shopping
Rainforest Lounge
by SATS
Emirates
Lounge
Mezzanine
Level
Qantas & British
Airways First
Class Lounge
SATS
Premier Lounge
Thai Airways Royal
Silk Lounge
Qantas & British
Airways Business Lounge
SATS Premier
Lounge
Sky View Lounge
Gym
Business
Center
Departure Immigration
Central Piazza
Transfer
Gates
Gates
Gates
To T3
Gates
Gates Transfer
To T2
Gates
Gates
3
4
6
2 5
Public Phone
Smoking Area
Spa & Lounge GST Refund
TV Lounge
Unaccompanied
Baggage / Left
Baggage
Rest Area
Shower
Skytrain Train to City
Taxi Queue
Toilets
Transit Hotel
Transit Lounge
Free Internet
Lifts
Automated Teller
Machines (ATM)
Postal
Gates
Money Changer
Baby Care Room Laptop Access
Immigration
Information
Gym & Lounge Clinic
Movie Theatre
Free Singapore
Tour
Car Park
Prayer Room
Online Retail
Collection
Centre
5 Rooftop Swimming Pool
Playground
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CHANGI EXPERIENCE AT T2
Terminal 2 ofers comfort and convenience
to ease the weary traveller.
Entertainment Deck
Get busy with a full gaming
experience right here in Changi
Airport. Whether youre up for battling
your friends in an action-packed
Playstation game or in an Xbox Kinect
dance showdown, this one-stop
centre for fun and games will keep
any kid-at-heart amused for hours.
For travelling movie bufs, look out
for the Movie Theatre!
Xperience Zone
The Xperience Zone is a digital experience where you can pit your gaming skills at the Multi Touch
Entertainment screen or catch the latest sports events on large screen in the comfort of cushioned seats.
Let your creativity run free with the interactive e-Postcard booth, where you can snap your own self-portrait,
adding in uniquely Singaporean icons, and share them with your loved ones via email.
Entertainment Deck
Xperience Zone
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Sunfower Garden
Its a sunfower garden by day and a light-themed
garden party by night! Be awed by the frefy lights,
displaying an efect of frefies in the garden, take a
stroll through the illuminated bamboo walkthrough
and admire the bamboo-cast structures along the
pathway, and rest on one of the award-winning
Aura Seating System, aesthetically pleasing and
structurally innovative curvy chairs designed for
ultimate comfort.
Orchid Garden
The Orchid Garden features an array of the best
and brightest orchids and their hybrids, displayed
in a natural setting of rocks or cascading from aged
driftwood in a lush tropical landscape of towering
Foxtail Palms and unique foliage plants. The garden
also features a changing exhibit of rare orchids and
seasonal display of Singapores National Flower - the
Vanda Miss Joaquim and Changi Airports very own -
the Dendrobium Changi Airport.
Peranakan Exhibition & Porcelain Of
Asia Exhibition
Immerse yourself in the rich artistry of the Peranakan
heritage and the beauty of ancient Asian ceramics
with this joint collaborative between Changi Airport,
the Peranakan Museum and the Asian Civilizations
Museum.
Peranakan is a unique blend of Malay and Chinese
culture from the people of the Straits of Malacca.
They have played a signifcant role in the history of
Singapore as a multi-racial community, evident in
their lifestyle and cuisine.
The Porcelain of Asia exhibition explores the ceramic
arts of cultures spanning from Pakistan to Indonesia.
Replicas of these iconic containers are on display for
your viewing pleasure.
Orchid Garden
Sunfower Garden
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2 Xperience Zone 3
3 Sunfower Garden
4 Orchid Garden
Changi
Aviation
Gallery
(Level 1)
(Level 1)
Row
1, 2
Entrance
1
Entrance
2
Entrance
3
Entrance
4
Entrance
5
Entrance
6
Row
3, 4
Row
5, 6
Row
7, 8
Row
9, 10
Row
11, 12
Car Park
2A
Car Park
2B
To T1 & T3
Train to City
Departure Check-in Hall (Public Area, Level 3)
(Level 1)
Lounge
Sliver Kris Lounge
SATS Premier Lounge
Treasures
Ambassador
Transit
Lounge
3 1
Main Event
Area
To T3
Gates
Gates
Transfer
Departure Immigration Departure Immigration
Bamboo
Strip
Bamboo
Strip
Gates
Gates
To T1
& T3
Transfer
2 4
Departure Transit Lounge (Level 3)
Departure Transit Lounge (Level 2)
Departure Check-in Hall (Public Area, Level 2)
Dining
Shopping
Public Phone
Smoking Area
Spa & Lounge GST Refund
TV Lounge
Unaccompanied
Baggage / Left
Baggage
Rest Area
Shower
Skytrain Train to City
Taxi Queue
Toilets
Transit Hotel
Transit Lounge
Free Internet
Lifts
Automated Teller
Machines (ATM)
Postal
Gates
Money Changer
Baby Care Room Laptop Access
Immigration
Information
Gym & Lounge Clinic
Movie Theatre
Free Singapore
Tour
Car Park
Prayer Room
Online Retail
Collection
Centre
5
Peranakan Exhibition &
Porcelain of Asia Exhibition
6 Fern Garden
5 6
Ambassador Transit Lounge
(Business Centre)
Family
Zone
Playground
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Butterfy Garden
The worlds frst Butterfy Garden in an airport is designed as a tropical butterfy habitat with a profusion
of fowering plants, lush greenery and a 6-metre grotto waterfall. See various butterfy species during the
diferent seasons of the year.
Visit the educational corners within the garden to gain a deeper understanding on butterfies. Individual
enclosures enable you to witness the breeding and feeding of butterfies at close range. Be amazed by the
transformation of a butterfy from pupae till before they take their frst fight at the Emergence Enclosure!
The garden is also home to a collection of 200 carnivorous or insectivorous plants from about 30 species of
Nepenthes - tropical pitcher plants from Southeast Asia, including Singapore. These plants have adapted
to growing in nutrient-poor soils by evolving ways of trapping and feeding on insects and small animals to
obtain nutrients.
CHANGI EXPERIENCE AT T3
Currently the biggest terminal at Changi Airport,
Terminal 3 is a green terminal with natural
skylighting and gardens.
Butterfy Garden
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Movie Theatre
For travelling movie bufs, this is your chance to
catch up on the latest blockbuster DVD releases!
Sit back and relax as you watch your favourite movie
in comfort.
Aviation Gallery (Public Area)
Ever wondered how in-fight meals are prepared
or if pets are allowed to fy with their owners?
Do you want to know how Changi Airport keeps
birds from roosting in the airport? Find the answers
at the highly informative Aviation Gallery located
on level 4, Public Area.
The T3 Aviation Gallery also features 2 display
cases that feature model airplanes that have fown
through Changi Airport. You can see how an A380
look like up-close and fnd out interesting facts,
such as which commercial airliner plane is capable
of reaching supersonic speed.
The Slide@T3 (Public Area)
Get your adrenaline rushing at the worlds tallest
slide inside an airport! Shriek your way down the
12-metre (or 4 storeys) high slide while reaching top
speeds of up to 6 metres per second!
Koi Pond (Next to Butterfy Garden)
Revel in the graceful movements of these majestic
koi fsh as they swim along the cool streams of the
pond, while admiring the rich foliage all around.
Koi Pond
Movie Theatre
Changi Aviation Gallery
2
3
4
The Slide @ T3
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4 The Slide @ T3
Row 2, 3 Row 1 Row 4, 5 Row 8, 9 Row 10, 11
To T1 & T2
Row 6, 7
Train to City
SATS Customer Service
Ticketing Ofce
Entrance 1 Entrance 2 Entrance 3 Entrance 4 Entrance 5 Entrance 6 Entrance 7 Entrance 8
Passenger
Meeting
Service
Train to City
Escalator
to Skytrain
Taxi Queue Taxi Queue
BAGGAGE CLAIM
PUBLIC AREA
Outdoor
Seats
Hotel
Reservation
Car Rental &
Limousine
Belt 41 Belt 42 Belt 43 Belt 44 Belt Belt 46 Belt 47 Belt 48 45
Singapore
Visitors
Center
4
Departure Check-in Hall (Public Area, Level 3 & 4)
Departure Check-in Hall (Public Area, Level 2)
Arrival Hall (Public Area, Level 1)
Dining
Shopping
3
Public Phone
Smoking Area
Spa & Lounge GST Refund
TV Lounge
Unaccompanied
Baggage / Left
Baggage
Rest Area
Shower
Skytrain Train to City
Taxi Queue
Toilets
Transit Hotel
Transit Lounge
Free Internet
Lifts
Automated Teller
Machines (ATM)
Postal
Gates
Money Changer
Baby Care Room Laptop Access
Immigration
Information
Gym & Lounge Clinic
Movie Theatre
Free Singapore
Tour
Car Park
Prayer Room
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Departure Immigration
Main Event Area
Gates
Gates
Woodblock
Rub
Transfer B
To T1&T2 To T2
To
Gates
Gates
Transfer
SIA Silver Kris
Lounge
SIA KrisFlyer
Gold Lounge
DBS Asia
Treasures
CIP Lounge
SATS
Premier Lounge
Snooze
Lounge
dnata
Lounge
1 Butterfy Garden 4 The Slide @ T3
2 Movie Theatre 5 Koi Pond
2 1
1 5
Basement 2 (Public Area)
Departure Transit Lounge (Level 3)
Departure Transit Lounge (Level 2)
Dining
Shopping
Public Phone
Smoking Area
Spa & Lounge GST Refund
TV Lounge
Unaccompanied
Baggage / Left
Baggage
Rest Area
Shower
Skytrain Train to City
Taxi Queue
Toilets
Transit Hotel
Transit Lounge
Free Internet
Lifts
Automated Teller
Machines (ATM)
Postal
Gates
Money Changer
Baby Care Room Laptop Access
Immigration
Information
Gym & Lounge Clinic
Movie Theatre
Free Singapore
Tour
Car Park
Prayer Room
Car Park 3B
Train to City
Centre
Car Park 3A
Woodblock Rub
Bus to City
4
Online Retail
Collection
Centre
Playground
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Shop & Dine Guides
Find the best buys and
bites in Changi Airport
with both the Shop &
Dine Public and
Transit guides.
Your best weekend
getaway app
Need a weekend getaway but not
sure where to go? Check out our
quick guides to over 30 cities - all
under 5 hours away from Singapore!
The Weekend Escapades App is free,
and now available on both iPhone
and Android mobile phones. Visit
viasingapore.com to fnd out more.
iChangi HD iPad App
Updated & Improved!
Get the new iChangi HD App for the
iPad now! With real-time access to
fight details, terminal maps and your
guide to the best shopping deals and
meals in Changi Airport!
Free to download from the iTunes
App store.
New service to Kalibo, Philippines
Southeast Asian Airlines (SEAir) brings you closer to the white sandy beaches of the
Boracay with 3x weekly services between Kalibo and Singapore from
18 July 2013. SEAir operates from Terminal 2.
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FREE TO ENJOY
Complimentary services at Changi Airports Transit Areas
Surf the Internet with over 550 Internet stations and WiFi
access airport-wide
Watch movies at the Movie Theatres in Terminals 2 and 3
Enjoy Xbox 360, Playstation 3, MTV booths and LAN Gaming
at the Entertainment Deck at Terminal 2
Keep yourself updated on worldwide news and sports at the
TV & Entertainment Lounges
Relax at Foot and Calf Massage Stations
Take a stroll in the various themed gardens
Make your own art pieces at the Art Interactive Zones
Make local telephone calls
Let the kids have some fun at the Childrens Play Area
Enjoy a 2-hour Singapore Tour (if you have at least 5 hours
to your next fight). Please register at the Singapore Tour
booths in Terminals 2 and 3, Level 2
While every efort has been made to ensure that the information in this brochure is accurate at the time of print (June 2013), Changi Airport
Group (Singapore) Pte. Ltd. shall not be held liable for any dissatisfaction, damages, loss, injury or inconvenience arising from the contents of
this brochure. All prices are in Singapore Dollars.
Copyright Changi Airport Group (Singapore) Pte. Ltd. 2013. All rights reserved.
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