CAROLYNN MARTIN MILLER

Indianapolis, IN 46202 (404) 281-5607

carolynnmiller@icloud.com; http://www.linkedin.com/in/carolynnmartinmiller


Core Competencies: human resources, organizational and performance
development, project and change management, ERPs, business process audits and
improvement, training, coaching, customer service, and staff development.

HUMAN RESOURCES EXPERIENCE

EMORY UNIVERSITY, Atlanta, GA (27,000 employees) 04/00-05/13

SENIOR BUSINESS MANAGER| ORGANIZATIONAL DEVELOPMENT

REAL Program Rollins School of Public Health
Directed new employment program - managed budget, databases and reporting
Recruited employers and developed jobs with a solid business case and keen
understanding of HR challenges facing potential clients
95% placement and 100% of invoices paid; recovered 1 mil in unpaid receivables
Coached candidates, employers achieving 85% retention in placements
Promoted program, monitored earnings, and invoiced employers

Business Services Rollins School of Public Health
Change agent for transition from mainframe to ERP for financials
Audited and revised business processes and internal controls to ensure compliance
Continual training on internal controls, PeopleSoft Financials, and payables
Supervised 3 Accounting Assistants; created online job aids to increase accuracy
Approved all payables charged to school budgets and sponsored (grant) programs
Oversight: corporate cards, expense reports, purchase orders, bank accounts

HR| ORGANIZATIONAL DEVELOPMENT MANAGER - Candler School of Theology
Staffing and on-boarding, employee relations, HR data management
Successful coaching of supervisors and employees
Assisted with mainframe to ERP transition training, business process changes
Time and attendance, leave administration, effort certification, policy interpretation
Oriented new staff and faculty and advised on benefits and compensation issues

HUMAN RESOURCES MANAGER - Central HR
Oversaw projects for every functional area of HR
Continual focus - needs assessment, planning, change management, customers
Had fun supporting and training over 600 HR Reps in business units
Collaborated with other campus units on business cases approvals and project
portfolio. Tackled infrastructure issues and big data reporting
Business Analyst for PeopleSoft IT team able to translate HR for IT and IT for HR
Manager and developer of two HR departments 11 direct reports
Saved $10,000/year in operating costs with transition to online HR action forms

CAROLYNN MARTIN MILLER (page 2)
Indianapolis, IN 46202 (404) 281-5607
carolynnmiller@icloud.com; http://www.linkedin.com/in/carolynnmartinmiller


EMORY HEALTHCARE (14,000 employees) Atlanta, GA
SENIOR TRAINING SPECIALIST, TEAM LEADER 12/96 to 4/00
Conducted Problem Management and Change Management classes.
Created staff training in time management, team building, customer service.
Wrote computer-based training modules for compliance training
Learning management software administrator- RFP, SLA, production support
Wrote business cases and tracked budgets. Managed two facilities
Training SME on clinical software & ERP project teams.
Participated on accreditation prep. teams and ITIL problem management team
Successfully applied for IACET continuing education credits.
Software testing, help desk support, service level agreements, and documentation
Conducted orientations for all managerial and physician hires


ADDITIONAL EXPERIENCE

QUADRENNIAL ASSEMBLY Indianapolis, IN and Atlanta, GA
CONFERENCE PLANNING 10/13 to 6/14
Participated on the planning team for international conference in June
Vendor research and RFP process. Negotiated contracts 20% under budget
Assembled multiple volunteer teams for attendee hospitality
Assisted Local Arrangements team with logistics


EDUCATION

M. I. L.S. (Information Science), University of Michigan, Ann Arbor, MI
MASTER OF PUBLIC ADMINISTRATION, Northeastern University, Boston, MA
BACHELOR OF SOCIAL WORK, Rhode Island College, Providence, RI


PROFESSIONAL DEVELOPMENT

PHR CERTIFICATE test scheduled for December 6, 2014
Master Certificate Program in Human Resources Management at Villanova
University (currently enrolled)
Founder: HR, Organizational Development Leaders in the Indianapolis Area
Member: Society for Human Resources Management
Member: Human Resources Professional Development Association
Member: Indiana Chapter, College and University Personnel Association