COMMUNICATION

What makes a good communicator?

Fluency in the language
An extensive vocabulary
Being a good listener
Physical appearance
A sense of humour A sense of humour
Grammatical accuracy
Not being afraid of making
mistakes
An awareness of body language
Other
Forms of communication
Written Spoken
FORMS OF COMMUNICATION
E-mails, Letters (snail mail)
Reports
Proposals
Contracts
Manuals
Interviews
Presentations
Conferences, Seminars, Webinars
Meetings Negotiations
Written: printed, e-
communication
Spoken: F2F, over the
phone/the Internet
Manuals
Brochures
Texting (text messaging)
Faxes
Forums
Chat
Blogs
Websites, Web pages
Survey, Questionnaire
Newspapers, Magazines, Journals
...
Meetings Negotiations
Small talk
VoIP (phone call over the
Internet)
Radio
TV, Video
Theatrical play ...
IMPROVING COMMUNICATIONS
Timeliness (adj. Timely)
Empower, v.
Bring to a halt
Be imbedded in/into sth.
Fine, n.
Vending machine
To give sbd. authority or freedom to do
sth.
an amount of money that someone has
to pay as a punishment for not obeying
a law or rule
Stop
to put a computer or piece of electronic
Vending machine
Overdraft
to put a computer or piece of electronic
equipment inside a product in order to
control the way it operates
an amount of money that a customer
with a bank account is temporarily
allowed to owe to the bank
Happening at a suitable moment
a machine from which you can buy
small things such as cigarettes, drinks,
and sweets by putting coins into it
COMMUNICATION ITS MUCH EASIER SAID
THAN DONE
1. A difficult problem to solve
2. A bad effect that an action, decision has on
sth.
3. Very big, huge
4. Things sent by ship, plane, train or truck
5. To follow
6. A place at the port, airport or border where
the officials check whether the goods are
a. Repercussion
b. To track
c. Allocate
d. Information
overload
e. Overload
f. Hard nut to crack
6. A place at the port, airport or border where
the officials check whether the goods are
legal...
7. To officially give sth. to sbd,or decide that
sth. can be used for a specific purpose
8. When calls made to you are connected to
an answering machine or are answered by
someone else
9. To get more information than you can deal
with
f. Hard nut to crack
g. Customs
h. Screen calls
i. Cargo
COMMUNICATION: COMPLETE THE SENTENCES
WITH THE BEST WORD.
1. Good presenters rarely ramble. They usually try to be as .... as
possible.
a) inarticulate b) hesitant c) succinct
2. Her arguments were so ... that we all agreed to her proposal.
a) fluent b) extrovert c) persuasive
3. The audience were very .... and carried him through his difficult
presentation. presentation.
a) responsive b) eloquent c) coherent
4. She is a very .... person. She always keeps her attention fixed on
what she wants to achieve.
a) sensitive b) focused c) fluent
5. Everybody seems so ... here. They behave and speak freely, and
do not really care what other people think.
a) incoherent b) inarticulate c) uninhibited
6. We know that not all politicians are ... Some even use an
autocue.
a) eloquent b) inhibited c) hesitant
MAKE NOUNS FROM THE FOLLOWING
ADJECTIVES:
-ce, -cy, -ity, -tion, -ness
1. Coherent
2. Eloquent
3. Fluent 3. Fluent
4. Hesitant
5. Inhibited
6. Persuasive
7. Responsive
8. Clear
MAKE NOUNS FROM THE FOLLOWING
ADJECTIVES: -CE, -CY, -ITY, -TION, -NESS
1. Coherent
2. Eloquent
3. Fluent
4. Hesitant
Inhibited
Coherence
Eloquence
Fluency
Hesitation
Inhibiton 5. Inhibited
6. Persuasive
7. Responsive
8. Clear
Inhibiton
Persuasion, Persuasiveness
Response, Responsiveness
Clarity
SAY OR TELL?
1. Tell a story
2. .... the time
3. As far as I can ....
4. .... yes or no
....sbd. to do sth. 5. ....sbd. to do sth.
6. ....sbd. what to do
7. ....hello/goodye
8. ... a lie/lies
9. ....what you mean
10. ....sth. under your breath
SAY OR TELL
1. Can you think of situations when it might be
better no to ...the truth?
2. How easy or how difficult do you find it to
...other people to do things for you?
3. In meetings how often do you ....what you 3. In meetings how often do you ....what you
think?
4. Have you ever .....a joke in English?
5. How easy or difficult is it to ...... the difference
between the banknotes in your country?
6. Can you .........Good morning in more than
three languages?
EVOLUTION OF COMMUNICATION IN
BUSINESS
http://www.netop.com/live-guide/resource-
center/evolution-of-communication-in-business
Future of communication?