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CRISIL Risk and Infrastructure Solutions Limited Ministry of Urban Development, Government of India Capacity Building
CRISIL Risk and Infrastructure Solutions Limited Ministry of Urban Development, Government of India Capacity Building

CRISIL Risk and Infrastructure Solutions Limited

Ministry of Urban Development, Government of India

Capacity Building for Urban Development Project- Nagpur

Draft Report

October 2013

Urban Development, Government of India Capacity Building for Urban Development Project- Nagpur Draft Report October 2013

Ministry of Urban Development

Ministry of Urban Development
Ministry of Urban Development Certification Report Prepared by CRISIL Infrastructure Advisory Team Report Reviewed

Certification

Report Prepared by

CRISIL Infrastructure Advisory Team

Report Reviewed by

Dr Ravikant Joshi Brijgopal Ladda

Report Validated by

Request for validation has been sent to nodal officer

1

1 Once the certificate is received from the ULB, the same shall be submitted to CBUD Cell

Ministry of Urban Development

Ministry of Urban Development

List of Abbreviations

ARV

BPL

BRTS

BSUP

CAA

CAGR

CGG

CRIS

DEAS

DPR

DTCP

ESR

EWS

GAD

GIS

HRD

IALA

JNNURM

LIG

NHAI

NMAM

NRW

NMC

NIT

MSRDC

OBS

PHED

PPP

SEZ

SPS

STP

SRA

SWD

SWM

TDS

UFW

ULB

Annual Rental Value

Below Poverty Line Bus Rapid Transit System Basic Service to Urban Poor Constitutional Amendment Act Compounded Annual Growth rate Center for Good Governance CRISIL Risk and Infrastructure Solutions Limited Double Entry Accounting System Detailed Project Report Director of Town and Country Planning Elevated Service Reservoir Economically Weaker Sections General Administration Department Geographical Information System Human Resource Development Industrial Area Local Authority Jawaharlal Nehru National Urban Renewal Mission Low Income Groups National highway Authority of India National Municipal Accounting Manual Non-revenue water NMC Nagpur Improvement Trust Maharashtra state roads development authority Opening Balance Sheet Public Health and Engineering Department Public Private Partnership Special Economic zones Sewerage Pumping Stations Sewerage Treatment Plants Slum Rehabilitation Authority Strom Water Drainage Solid Waste Management Transferable Development Services Unaccounted For Water Urban Local Body

Ministry of Urban Development

Ministry of Urban Development
Ministry of Urban Development WTP Water Treatment Plant Rapid Baseline Assessment - Nagpur – Draft Report

WTP

Water Treatment Plant

Ministry of Urban Development

Ministry of Urban Development

Contents

Certification

 

ii

List of Abbreviations

iii

Contents

v

List of Tables

 

viii

1. Project Background

1

1.1 CBUD Project

1

1.2 Rapid Baseline Assessment

1

1.3 Brief Approach and Methdology

2

1.4 Methodology

 

2

2. Executive Summary

3

2.1

General information

3

2.2

Municipal Governance

3

2.3

Municipal Financial Management

7

2.4

Urban Service Delivery

9

2.5

Urban

Planning

15

2.6

Key issues

16

2.6.1

Municipal Governance

16

2.6.2

Municipal Financial Management

16

2.6.3

Urban Service Delivery

17

2.6.4

Urban Planning

18

2.7

Capacity Building

18

2.7.1

Municipal Governance

18

2.7.2

Municipal Financial Management

19

2.7.3

Urban Service Delivery

20

2.7.4

Urban Planning

21

3. Brief City Profile

 

22

3.1 Population Trends

22

3.2 Indicators

 

23

4. Urban Governance

24

4.1

Existing status

24

4.1.1

Empowering ULBs Status of 74th CAA

24

4.1.2

Functions, roles and responsibilities of NMC and parastatals

25

4.1.3

NMC- Status of Municipal Administration

26

4.2

Key Concerns

29

4.3

Capacity building areas

30

5. Municipal Financial Management

31

5.1 Budget Preparation

31

5.2 Audit of Accounts

 

32

5.3 Municipal Accounting system

32

5.4 Municipal

Financial status

32

5.5 Assessment of Property tax System at NMC

35

Ministry of Urban Development

Ministry of Urban Development
Ministry of Urban Development 5.5.1 Institutional Arrangement 35 5.5.2 Assessment of Property tax 35

5.5.1

Institutional Arrangement

35

5.5.2

Assessment

of Property tax

35

5.5.3

Coverage of properties

36

5.5.4

Billing and Collection

36

5.5.5

Demand, Collection and Balance Statement

37

5.6

Key Issues

38

5.7

Key municipal financial assessment Indicators

39

5.8

Capacity building areas

40

6. Urban Service Delivery

42

6.1

Roles and responsibilities of NMC and Parastatals

42

6.2

Water Supply

42

6.2.1

Water supply system

42

6.2.2

Service-level indicators

45

6.2.3

Planning, financing, procurement, and implementation

46

6.2.4

JNNURUM Project implementation

47

6.2.5

Best Practices

48

6.3

Sewerage and Sanitation

48

6.3.1

Sewerage system

48

6.3.2

Service-level Indicators

49

6.3.3

JNNURM project implementation

49

6.4

Solid Waste Management

50

6.4.1

Solid waste management system

50

6.4.2

Service-level Indicators

52

6.5

Storm Water Drainage

53

6.5.1

Service-level Indicators

53

6.6

Roads and Streetlights

54

6.7

Housing and infrastructure for Urban Poor

55

6.7.1

JNNURM project implementation

56

6.8

Key issues

57

6.9

Capacity building areas

58

7. Urban Planning

60

7.1.1

City Planning Status of MPCs and DPCs

60

7.2

Status of master plans and land use plans

61

7.3

Existing practice for planning process

62

7.4

Status of key reforms’ implementation

63

7.5

Key issues

65

7.6

Capacity building areas

65

8. Annexure

66

8.1 List of References

66

8.2 Websites/Related Links

66

8.3 List of Officials met during ULB visits

67

8.4 Minutes of the meetings

68

8.5 -Qualitative Questionnaire

Annexure

71

8.6 -Quantitative Questionnaire

Annexure

102

8.7 General Information

102

8.8 Land use

103

Ministry of Urban Development

Ministry of Urban Development

8.9

Municipal Financial management

103

8.9.1

Property tax Details

105

8.10

Urban Service Delivery

106

8.10.1 Water supply

106

8.10.2 Sewerage & Sanitation

109

8.10.3 Solid Waste Management

111

8.10.4 Storm water drains

113

8.10.5 Roads and Urban transport

113

8.10.6 Services to Urban Poor

114

8.11 Municipal Governance

114

8.12 Status of Reforms under JNNURM

116

Ministry of Urban Development

Ministry of Urban Development
Ministry of Urban Development List of Tables Table 3-1: Population trend of Nagpur city 23 Table

List of Tables

Table 3-1: Population trend of Nagpur city

23

Table 3-2: Demographic Indicators of Nagpur city

23

Table 4-1: Status of transfer of functions as per 74th CAA

25

Table 4-2: Department-wise staff strength

26

Table 5-1: Financial details

33

Table 5-2: Coverage of the properties

36

Table 5-3: Schedule of Billing & Collection process

37

Table 5-4: Demand, Collection and Balance table for property tax

38

Table 6-1: Annual water reservation and withdrawal

42

Table 6-2: Treated water supply from various WTPs

43

Table 6-3: Treated water supply from various WTPs

43

Table 6-4: SLB indicators for Water supply sector of Nagpur

45

Table 6-5: JNNURM project implementation for water supply sector

47

Table 6-6: Sewerage sector Service-Level Indicators

49

Table 6-7: List of vehicles in use for solid waste transportation in Nagpur

51

Table 6-8: Service-Level Benchmarks for solid waste management

52

Table 6-9: Service-Level Benchmarks for storm water Drainage

53

Table 6-10: Status of road network

54

Table 6-11: JNNURM project implementation for urban transport sector

55

Table 6-12: Details of old projects under BSUP programme

56

Table 7-1: Zone-wise area planning and area under NMC

61

Table 7-2: Comparison of land use plan of Nagpur in 1984 and 2011

62

Table 7-3: Status of building plan approvals in last five years

63

Table 7-4: Status of key reforms

64

Table 8-1: Qualitative Information on Municipal Financial Management in Nagpur

71

Table 8-2: Qualitative Information on Urban service delivery in Nagpur

81

Table 8-3: Qualitative information on Municipal Governance at Nagpur

89

Table 8-4: Qualitative Information on urban planning in Nagpur

98

Table 8-5: ULB Key contacts

102

Table

8-6:

ULB

Profile

102

Table 8-7: Workers details in ULB

102

Table 8-8: Land use break-up

103

Table 8-9: Financial Status

104

Table 8-10: Financial Status

104

Table 8-11: Loan Statement

104

Table 8-12: Outstanding Debt Liability

105

Table 8-13: DCB Statement of Property Tax

105

Table 8-14: Sources of water supply

106

Table 8-15: Distribution

106

Table 8-16: Connection Details

106

Table 8-17: Annual tariff for metered and unmetered connections

106

Table 8-18: O&M Expenses

108

Table 8-19: Demand Collection Balance Statement for Water Charges

108

Table 8-20: Cost Recovery

108

Table 8-21: Service level benchmarking

108

Table 8-22: Capacity Augmentation under JnNURM

109

Table 8-23: Current system

109

Ministry of Urban Development

Ministry of Urban Development

Table 8-24: Capacity of STPs

110

Table 8-25: Service Charges

110

Table 8-26: O&M expenses

110

Table 8-27: Demand and Collection Balance Statement

110

Table 8-28: Cost Recovery

110

Table 8-29: Capacity Augmentation under JnNURM

110

Table 8-30: Proposed Projects

111

Table 8-31: Service Level Benchmarking

111

Table 8-32: Current SWM service

111

Table 8-33: Source-wise quantity of waste generation

112

Table 8-34: Details of Disposal/landfill sites

112

Table 8-35: Tariff structure

112

Table 8-36: Demand and collection Balance statement

112

Table 8-37: Initiatives taken under JnNURM

112

Table 8-38: Proposed Projects

112

Table 8-39: Service level benchmarking

112

Table 8-40: Present system

113

Table 8-41: Initiatives taken under JnNURM

113

Table 8-42: Proposed Projects

113

Table 8-43: Details of Roads

113

Table 8-44: Investment in projects including those under JnNURM

114

Table 8-45: Proposed Projects

114

Table 8-46: Status of BSUP projects under JnNURM

114

Table 8-47: Staffing Pattern

114

Table 8-48: Training attended in the past one year

115

Table 8-49: Training requirement

115

Table 8-50: Status of mandatory reforms under JNNURM

116

Table 8-51: Status of optional reforms under JNNURM

116

Ministry of Urban Development

Ministry of Urban Development

1. Project Background

With growing population in urban areas in India, tremendous pressure has been put on key urban services and service delivery mechanism at city/town level. In order to overcome these issues at ULB level, Government of India (GoI) had launched Jawaharlal Nehru National Urban Renewal Mission (JNNURM) to augment the capacity building of ULBs by implementing the projects and reforms across the selected ULBs in India. While there has been good progress in implementation of reforms at policy level at state and central level. However, Institutional strengthening and capacity buildings initiatives are yet to be initiated in most of the ULBs. Further, the service levels are not up to the mark in most of the ULBs. The need of the hour is to focus on capacity building aspects at ULB level to improve the service delivery mechanism and enhance the revenue improvement measures to make the ULBs self-sustainable.

1.1 CBUD Project

In order to give an impetus to reforms under JNNURM, the MoUD and Ministry of Housing and Urban Poverty Alleviation (MoHUPA) had launched a new project called “Capacity Building of Urban Development” (CBUD). The project had been launched with support from The World Bank. The project has following three components:

1. Capacity Building for Strengthened Urban Management. This component is aligned with the infrastructure and governance sub-mission of JNNURM and will thus support technical assistance across the several urban management topics.

2. Capacities Building for Effective Urban Poverty Monitoring and Alleviation. These capacity building initiatives are aligned with the basic services to the urban poor sub-mission. They reflect the need for building information systems, sharing experiences, and designing strategies on urban poverty alleviation.

3. Implementation Support. This component will support a national Project Management Unit (PMU) for providing overall technical and managerial support during the implementation of the Programme. The PMU will have a critical role in promoting and support the project.

Under the CBUD project, MoUD had initiated various studies such as preparation of CDPs, CSPs, training needs assessment, transport related studies, reduction of non-revenue water related studies, city and zonal support studies etc. In particular, the study on Rapid Baseline Assessment precedes all these studies.

1.2 Rapid Baseline Assessment

In order to provide a baseline for project implementation & broadly identify the capacity gaps and training needs, MoUD initiated the whole process with a Rapid Assessment of the status of the ULBs selected for participation in the CBUD project. The Rapid Baseline Assessment has majorly two-fold objectives,

Firstly to set up a baseline of the 30 cities. This baseline would be helpful for MoUD to monitor the progress in the city under the CBUD programme in mid and long term and

Secondly to identify the capacity gaps in implementing the reforms and service delivery benchmarks and identifying areas of intervention and the support to be provided to utilities.

The study targeted to cut across the four major interrelated aspects mentioned below:

1. Municipal Financial Management;

2. Municipal Governance;

Ministry of Urban Development

Ministry of Urban Development
Ministry of Urban Development 3. Urban Planning and Land use; and 4. Urban Service Delivery. To

3. Urban Planning and Land use; and

4. Urban Service Delivery.

To undertake this study, MoUD appointed CRISIL Risk & Infrastructure Solution Limited (CRIS) as consultant to carry out rapid assessment for 30 selected ULBs across the county. As part of the study, CRIS followed the scope of work as defined in the ToR.

1.3 Brief Approach and Methdology

The progress of implementation of the reforms and poverty alleviation programmes were taken into consideration while studying each of the ULBs to gain an understanding on the quality and efficiency of Urban Management mechanisms and to further propose interventions to enhance the ULBs performance. The four Functional Areas are interrelated and have significant impact on each other. Each of these Functional Areas was dealt individually before they were integrated to realize the overall Goal of the Project. A ‘Part-to-Whole’ approach was adopted to ensure clarity of tasks and activities proposed to strengthen each of the Functional Areas. The flowchart below illustrates the overall framework adopted to achieve the goal of the assignment at hand.

Figure 1-1: Rapid Baseline Study Process mapping

Assessment of Municipal Governance system Assessment of Interventions leading to enhanced capacity of urban
Assessment of
Municipal
Governance
system
Assessment of
Interventions leading to
enhanced capacity of
urban management
systems
Assessment of
Urban services
Municipal
delivery system
Financial
System
Assessment of
Urban planning
and land use

1.4 Methodology

The following in brief step by step actions were taken to prepare the Rapid Baseline Report at City Level

Kick off meeting with MoUD

Desk Research

Questionnaire formulation (qualitative and quantitative)

ULBs/ parastatals visit and detailed discussion and data collection

Report preparation, expert review

Submission of the draft report to MoUD and City

Ministry of Urban Development

Ministry of Urban Development

2. Executive Summary

2.1 General information

Sr. No.

Particular

Details

1

Name of the City

Nagpur

   

Orangesexports and other related

2

Key Economic Drivers

industries

3

Total Population (2011)

24,05,421 persons

4

Floating population (if any, in case of tourist cities)

NA

5

Total Slum Population

8.50 lakhs (36% of total population)

6

Decadal Growth Rate (2001-11)

15%

7

Area of ULB

217.56 sq. km

8

Density

11,304 persons per sq. km

9

Literacy Rate

93.13%

10

Sex Ratio

1040 females per 1000 males

2.2 Municipal Governance

General Information

Sr.

Particular

 

Details

No.

 

1

Formation year of the ULB

 

Municipal Association 1864

 

Municipal Corporation 1951

2

No. of wards

 

145

3

Whether local body is in place

 

Yes

4

The

city

has

following

no.

of

citizen

There are in all l 10 CFCs in Nagpur.

facilitation centres

 

5

The ULB has implemented the following

NMC is providing the information to citizens under

acts:

the RTI act. The citizen’s charter is in place to

Right to Information (RTI)

 

deliver the key service within the specified time

Right to Service (RTS)

 

period. The copy of citizen charter is provided in

 

each CFC center in order to disseminate the

information and provide transparency regarding the

key services.

6

The ULB discloses the following

Annual budget estimates

information to the public:

 

Status of key project information and JNNURM-related information

 

Contact details of the concerned officials for

Ministry of Urban Development

Ministry of Urban Development
Ministry of Urban Development Sr. Particular Details No.     key services 7 Sanctioned

Sr.

Particular

Details

No.

   

key services

7

Sanctioned Staff

12507

8

Actual Staff

9260

9

Staff on contract

NA

 

Vacancy rate

26% (3247)

10

The recruitment of staff is governed by

NMC is responsible for carrying out recruitment of all class of employees.

11

The recruitment rules are of the following year

Rules and procedure of recruitment is carried out as per MMC Act (for old staff members it was as per CNC Act)

12

The state has created Municipal Cadre

Yes. Assistant Director for Town Planning post has been created. ADTP has been deployed at all the ULBs in Maharashtra State.

13

The ULB has a training curriculum and budgets for training

No. There is no HR policy and training cell at NMC.

Transfer of functions (as part of 74 th CAA)

 

Sr.

 

Status of Transfer and the name of the agency/s responsible

No.

12th Schedule Functions

1

Urban planning including town planning

Preparation of master plan NIT and NMC. Implementation NIT and NMC

2

Regulation of land-use and construction of buildings

NMC

3

Planning for economic and social development

NMC and NIT

4

Roads and bridges

NMC and MSRDC

5

Water supply- domestic, industrial and commercial

NMC

6

Public health, sanitation, conservancy and SWM

NMC

7

Fire services

NMC

8

Urban forestry, protection of environment and ecology

NMC and state forest department

 

Safeguarding the interests of weaker

 

9

sections of society including the handicapped and mentally retarded

NMC

10

Slum improvement and up-gradation

NMC and Slum Rehabilitation Authority (SRA)

Ministry of Urban Development

Ministry of Urban Development

Sr.

 

Status of Transfer and the name of the

No.

12th Schedule Functions

agency/s responsible

11

Urban poverty alleviation

NMC and SRA

 

Provision of urban amenities and facilities-

 

12

parks, gardens and playgrounds

NMC

 

Promotion of cultural, educational, and

 

13

aesthetic aspects

NMC

 

Burials and burial grounds, cremations,

 

14

cremation grounds and electric crematoriums

NMC

 

Cattle pounds, prevention of cruelty to

 

15

animals

NMC

 

Vital statistics including registration of births

 

16

and deaths

NMC

 

Public amenities including street lighting,

 

17

parking lots, bus stops and public

NMC

conveniences

18

Regulation of slaughter houses and tanneries

NMC

Status of E-Governance Services

Module

 

Status

Remarks

Property tax

 

Implemented

Deployed the property tax module and also the payment gateway on NMC website.

Accounting

 

Implemented

Tally based module is in place for double entry accounting system and the process of integrating it with budget codes, municipal receipts and expenditure has been carried out under E-Governance project. Recently, NMC has prepared the budget as per NMAM budget codes and NMC is planning to integrate the same with the accounts codes.

Water supply and

Implemented

Water supply module is in place. NMC has prepared the module but as per agreement a private operator is collecting the water user charges. The private operator has informed NMC that they will have their own module/application for water supply which is still pending.

other utilities

 

Birth

and

death

Implemented

 

registration

A computerized system of birth and death is in place. Database for birth and death is digitized and available since 1897.

Citizen’s

 

Implemented

 

grievance

A dedicated cell for citizen’s grievance monitoring is in place and all the departments are provided access to the PGR module. Once Citizen’s register their grievances

Ministry of Urban Development

Ministry of Urban Development
Ministry of Urban Development Module Status Remarks monitoring   online, it will be directed to the

Module

Status

Remarks

monitoring

 

online, it will be directed to the respective official of respective department. As per the timelines decided necessary action has to be taken, else case gets escalated to the senior official.

Personnel

Implemented

 

management

Module for personnel management system is in place; database for all the employees has been created.

system

Procurement and

implemented

Module

for

procurement

and

monitoring

is

under

monitoring of

implementation.

 

projects

 

E-procurement

Implemented

Module is in place and under implementation.

 

Project/ward

Implemented

 

works

Module for projects is already under implementation. Projectsstatus reports and measurement books are prepared and updated in the software itself.

Building

Plan

Implemented

 

approval

A separate module (Auto DCR) is in place for building plan approval. All the approvals are given through this software.

Health

   

programmes

Licenses

Implemented

A computerized licenses module is in operation.

 

Solid Waste

Implemented

 

Management

Module is in place and vehicle-tracking is done with the help of the GPS system.

Particular

Brief Details

Status

of

NMC has worked on improving its basic services provision to citizens and the same

Citizen Charter

has been provided in the citizens’ charter during 2012. Citizen charter for all the

basic functions/services provided to citizens has been provided outside all the

concern departments and offices of NMC. Details have been provided in form of

posters and charts.

Public

NMC is disclosing the information in terms of physical progress and financial

Disclosure

progress related to the infrastructure/development works executed by its various

departments through its website from time to time. Also, the progress reports related

to JNNURM projects have been uploaded on the websites.

Ministry of Urban Development

Ministry of Urban Development

Particular

Brief Details

Grievance

NMC has developed a grievance redressal module under e-governance. NMC proposes to deliver citizen-centric integrated services through the NMC services portal. Access is either through online web portal or through manual registration at nearest citizen facilitation centre which have been set up across the city. Also, a new web portal of NMC offers many services online, which will save citizenstime and efforts.

Redressal

System

2.3 Municipal Financial Management

Existing Status Municipal Financial Management

Sr.

Particular

Details

No.

1

The accounting system in the ULB is

Double Entry Accounting System

2

Balance Sheets are prepared uptill the year

FY 2011-12 and yet to be audited

3

Valuation of assets completed uptill the year

List of assets has been prepared by various departments of NMC and provided to accounts department. Valuation of assets is still pending.

4

The asset register is managed on a (real- time/ intermittent) basis

Intermittent basis

5

Double entry accounting system is practiced on (real-time/ intermittent) basis

Real-time

6

The ULB has adopted the municipal codes of (NMAM/ state accounting codes/ others if any)

NMC has adopted NMAM and prepared the budget for the financial year 2013-14.

7

Account codes are linked with budget codes (Yes/No)

Linking is in process.

8

Ledgers and other statements are maintained on (real-time/ intermittent) basis

Real-time basis

9

Budget planning is done based on (past year’s data/ based on actual requirements)

It is a mix of both. For specific service delivery departments, actual requirements would be estimated. For non- technical departments, it would be based on a past year’s budget.

10

Budget is prepared through a consultative process with various stakeholders

No, a team of 4-5 officials in the accounts department looks after the preparation of the budget. CA&FO heads the team.

Ministry of Urban Development

Ministry of Urban Development
Ministry of Urban Development Sr. Particular Details No. 11 Trainings that are being provided to the

Sr.

Particular

Details

No.

11

Trainings that are being provided to the staff

No trainings have been imparted to the staff in

for the new accounting system

accounts departments.

 

12

The ULB follows (post/ pre audit)

Pre-audit. However, the auditor’s role is very

limited.

14

The accounts have been audited till

FY 2010-11

 

15

The ULB has a separate budgeting system

No separate budget for water, sewerage and

for

SWM.

16

The ULB has

Allocated - 10% of the total budget

 

Utilized 10% of the total budget

17

Does the ULB has exposure to debt

Loans

from

various

banks

and

financial

institutions

 

Municipal bonds

 

18

The officials have undergone the following

No official has attended any training.

 

trainings

 

Existing Status - Municipal Finance

Sr.

Particular

Details

No.

1

The ULBs Municipal Credit Rating has been

‘A’ by Fitch ratings.

2

Over the past five years, the Revenue

Surplus

Account has been in (surplus/ deficit)

3

The key source of revenue receipts for the

Octroi and Property tax

ULB is

4

The key area of municipal expenditure is

Establishment expenditure which includes

salary to staff in SWM

5

The ULB levies property tax based on (ARV/

ALV

Unit Area method)

6

The following taxes were last revised in the

Property tax - 2008

year

Water charge under purview of private operator (OCWL).

Sewerage charge along with property tax, as sewerage tax is sub component of property tax as per system adopted by NMC.

SWM charge No user charges levied by NMC

7

User charges are determined on

Ad hoc basis

Ministry of Urban Development

Ministry of Urban Development

Municipal Financial Indicators

Sr.

   

No.

Indicators

Value

1.

Own revenues as a proportion of total revenue receipts (Rs 70102.75 lakhs/ Rs 74577.4 lakhs)

94%

2.

Per capita own revenues (Rs 70102.75 lakhs/ 24.05 lakhs)

Rs 2785

3.

Non-tax revenues as a proportion of own revenues (Rs 17152.80 Lakhs/ Rs 70102.75 Lakhs)

23%

4.

Per capita property tax demand (Rs 9595 lakhs/ 24.05 lakhs)

Rs 399

5.

Coverage for property tax net (4.62 lakhs/ 5.32 lakhs)

87%

6.

Property tax collection performance (Rs 11214 lakhs/Rs 12890 lakhs)

87%

7.

Water charges collection performance (detail bifurcation not available)

49%

8.

Operating ratio (revenue expenditure/ revenue receipts) (Rs 49943.6 lakhs/ Rs 74577.4 lakhs)

0.63

9.

Per capita O&M expenditure (Rs 24050 lakhs/ 24.05 lakhs)

Rs 1000

10.

Salary as percentage of Revenue Income (Rs 22273.3 Lakhs/ Rs 74577.4 lakhs)

30%

11.

Salary as percentage of Revenue Expenditure (Rs 19977.4 Lakhs/ Rs 49943.6 lakhs)

40%

12.

Staff per 1000 population (7910/24.05 lakhs)

3.09

13.

Debt Servicing Coverage Ratio (<=1.50) - (O.S+D.S / D.S) (Average for the past five years)

8.29

14.

Debt Service Ratio (Max 25%) - (Debt/ Revenue income) (detail bifurcation not available)

4

Source: NMC

2.4 Urban Service Delivery

Functions Roles & Responsibilities

Sr.

Key Infrastructure Services

Planning and

Construction/

O&M

No.

design

Implementation

 

1 Water Supply

NMC/Private

NMC/Private operator

Private

operator

operator

 

2 Sewerage

NMC

NMC

NMC

Ministry of Urban Development

Ministry of Urban Development
Ministry of Urban Development Sr. Key Infrastructure   Planning and Construction/ O&M No.

Sr.

Key Infrastructure

 

Planning and

Construction/

O&M

No.

 

Services

 

design

Implementation

3

Storm Water Drains

 

NMC

NMC

NMC

4

Solid Waste Management

 

NMC

NMC

NMC

5

Urban

Transport

City

NMC

NMC/Private operator

NMC/Private

Bus Service

operator

6

Street Lighting

 

NMC

NMC

NMC

7

Preparation of Master

 

NIT

NIT/NMC

NIT/NMC

Plan/ Development Plan

8

Housing for Urban Poor

 

NMC/SRA

NMC/SRA

NMC/SRA

Other Information

 

Sr.

   

No.

Particular

 

Details

1A

The ULB

has

prepared

 

NMC has prepared the following documents

infrastructure master plan for

 

Master plans for basic service sectors

DPRs for service sectors

 

1B

The ULB has prepared a CDP and

   

in which year it was prepared

CDP document has been prepared in April 2006.

2A

DPR

prepared

for

following

 

CSP document has been prepared by NMC in April

infrastructure services

 

2012.

2B

The ULB is looking forward to support the preparation of the DPR for

 

Water Supply- The DPR is in place

 

Sewerage - The DPR and master plan is in place

Solid Waste Management DPR is yet to prepared

 

Road DPR is in place and master plan is yet to be prepared

Housing DPR is in place with SRA

 

3

The ULB is looking forward to

   

support in preparing the MP/DPR

for the following projects

NMC is looking for support in preparation of DPR on

sewerage and solid waste management project.

4A

The ULB is aware and has put in

 

Water supply, sewerage department and public health

place

department are departments that are familiar with SLB

framework and manage SLB information of NMC and

update it on a regular basis.

 

Information System Improvement Plan (ISIP) - not yet

prepared

Performance Improvement Plan (PIP) - not yet

prepared

Ministry of Urban Development

Ministry of Urban Development

Sr.

   

No.

Particular

 

Details

4B

The ULB has taken the initiative for

 

improving service delivery and

NMC has taken up 11 water supply projects under JnNURM, under which; they have targeted to improve key indicators like NRW, per capita water supply, continuity of water supply, and water user charges.

But till now, a performance report has not been prepared to monitor the benefits of projects as against targeted Indicators.

monitoring the performance of SLB

indicators

 
 

NMC has not taken initiatives to improve the performance of SLB indicators in any other service sector.

5

Following

are

the safeguards

 

(social

and

environmental)

While preparing the DPRs for any projects, NMC

would emphasize on the social and environmental

measures

the

ULB

takes

while

planning

for

developmental

aspects and safeguard the same while implementing

projects

 

the projects.

6A

The ULB has an internal legal

 

department to deal with contractual

Yes

issues (yes/ no)

 

6B

The

ULB

has

an

Engineering

NMC has the technical strength to deal with project

Department

to

deal

with

project

implementation. Engineers are there in each of the

planning

and

project

technical departments, i.e., water works, city

implementation

 

development dept., sewerage dept., Market Dept.,

 

Estate Dept., PWD, Lighting Dept., Work charge

Dept., Transport Dept

But NMC’s engineers and technical staff lack

technical skills in project management and

planning.

7

The

ULB

is

planning

or

has

It is implementing the water supply system on PPP

experience of undertaking the

basis

following on the PPP framework

Reuse and recycling of waste-water project through

the PPP mode is under implementation.

Provision of city bus services is under

implementation on PPP basis.

8

The service delivery departments

No trainings

have attended following trainings/

workshops

 

Ministry of Urban Development

Ministry of Urban Development
Ministry of Urban Development Service Delivery Indicators Sr.     MoUD No. Indicator Value

Service Delivery Indicators

Sr.

   

MoUD

No.

Indicator

Value

Benchmark

Water Supply Services

 

1

Coverage of water supply connections

82%

100%

(218146 HH water connections/266031 total HH in city)

2

Per capita supply of water

100 -110

135 lpcd

(235 MLD supply / 24.05 lakh population)

lpcd

3

Extent of metering of water connections

28%

100%

(74488 metered connection/ 266031 total connections)

 

Extent of Non-Revenue Water

   

4

(231 MLD (clear water)- 98 MLD (Billed Water))/ 129 MLD (Clear water))

56%

20%

5

Continuity of water supply

6 Hour

24 hours

(on daily basis for around 6 hrs)

 

Quality of water supplied

   

6

(all the samples taken passed)

100%

100%

7

Efficiency in redressal of customer complaints

95%

80%

(NA)

8

Cost recovery in water supply services

117%

100%

(NA-under PPP)

9

Efficiency in collection of water supply related charges

74%

90%

(NA)

Sewerage and Sanitation

 
 

Coverage of toilets

   

1

(5.09 lakhs properties are connected with sewerage network/5.31 lakhs properties)

90%

100%

 

Coverage of sewage network services

   

2

(5.09 lakhs properties are connected with sewerage network/5.31 lakhs properties)

96%

100%

3

Collection efficiency of sewage network

29%

100%

(85 MLD STP capacity/ 290 MLD sewerage generation)

4

Adequacy of sewage treatment capacity

22%

100%

(63 MLD Capacity/ 290 MLD sewerage generation)

5

Quality of sewage treatment

100%

100%

(it is tertiary treatment)

6

Extent of reuse and recycling of sewage

0%

20%

7

Efficiency in redressal of customer complaints

NA

80%

(NA)

8

Extent of cost recovery in sewage management

100%

100%

(collected as part of property tax)

Ministry of Urban Development

Ministry of Urban Development

Sr.

   

MoUD

No.

Indicator

Value

Benchmark

9

Efficiency in collection of sewerage/sewage charges

100%

90%

(collected as part of property tax)

Solid Waste Management

 
 

Household-level coverage of SWM services

   

1

(5.4 lakhs properties covered with door to door collection/ 5.31 lakhs total properties)

95%

100%

 

Efficiency of collection of municipal solid waste

   

2

(720 MT waste collected in a month/750 MT waste generated in a month)

95%

100%

3

Extent of segregation of municipal solid waste

28%

100%

 

Extent of municipal solid waste recovered

   

4

(6750 MT waste recovered in a month/ total waste generated 750 MT)

9%

80%

5

Extent of scientific disposal of municipal solid waste

0%

100%

6

Efficiency in redressal of complaints

97%

80%

(NA)

 

Extent of cost recovery in SWM services

   

7

(No use charges in place, recovered from only commercial and industrial establishment)

75%

100%

 

Efficiency in collection of SWM charges

   

8

(No user charges levied by NMC)

-

90%

Storm Water Drainage

 

1

Coverage of Storm water drainage network

35%

100%

(917 km pucca drains/ 2620 km total road network)

2

Incidence of water logging / flooding

Maximum of

0

(Average during the monsoon period)

45

Roads and Transportation

 

1

Road area per capita

0.4

-

2

Proportion of surfaced roads

58%

 

(1336 Km surface roads/ 1970 kms total road network)

-

3

O&M cost per kilometer of road (Rs per km)

74491

 

(Rs 1244 lakhs/1670 kms of road network)

-

Source: NMC

Projects envisaged in CDP and Sanctioned Projects

   

Financial Details (amount in Rs. crores)

Sr. No.

Projects envisaged under CDP

Investment

Sanctioned

Cost

Envisaged in CDP

under JNNURM

 

1 Water supply

590

 

1249

 

2 Sewerage

515

 

Ministry of Urban Development

Ministry of Urban Development
Ministry of Urban Development Sr. No. Projects envisaged under CDP Financial Details (amount in Rs. crores)

Sr. No.

Projects envisaged under CDP

Financial Details (amount in Rs. crores)

3

Storm Water Drains

246

 

4

Solid Waste Management

50

 

5

Slum development

1592

 

6

Water Recycling and Reuse

250

130

7

Roads

1086

 

8

MRTS and Traffic Management

1550

188

9

Social Amenities

15

 

10

IT/ E-Governance

0

14

 

Total

5894

1581

Status of Projects under JNNURM/ UIDSSMT/ BSUP/ IHSDP

Sr.

 

Approved

Status of projects (till May 13)

Project

Cost (Rs

 

Expenditure (Rs. in crores)

No.

in crores)

Physical

     

6 project Completed

 

5 are in progress 2 projects having

1

Water Supply

1294

progress >80%, 2 projects having progress >50% and <80%, 1 project having progress less than 50%

748

2

Sewerage

130

1 projects having 38% progress

62

     

216 dwelling units constructed,

 

3

BSUP

-

623 are under construction and

-

2190 are balance to construct

     

1 project completed

 

4

Transportation

188

3 projects are under progress - 1 project having progress >80%, 1 project having progress >50% and <80%, 1 project having progress less than 50%

171

5

E-Governance

14

Project completed

12

 

Total

1567

 

993

Source: NMC and JNNURM monthly progress report-May 2013

Urban Poor

Sr.

   

No.

Particular

Details

1

Does the city have a separate department to address

Yes

Ministry of Urban Development

Ministry of Urban Development

Sr.

   

No.

Particular

Details

 

the issues and implement programmes for Urban Poor

 
 

The CBOs/ NGOs are active in participative planning

 

2

for urban poor

No

3

Mapping of slums

It is in progress

 

4

Status of Slum-Free Action Plan under RAY

In process

   

BSUP

and

RAY

are

under

5

Broad initiatives for urban poverty alleviation

implementation

 

6

The following projects are taken up in collaboration

So far, no projects have been taken

with NGOs/ CBOs

up with NGOs/ CBOs

 

2.5 Urban Planning

Sr. No.

Particular

 

Details

 

Agency

responsible

for

preparing

 

1

master plan

 

NIT

 

Has the master plan of the city been

 

2

prepared? If yes, till what planning

Yes. Till year 2031

period?

   

Yes. MPC formed under Maharashtra

3

Is DPC or MPC in place?

 

Metropolitan Committee Act 1999. Election for

 

DPCs was held in 2008.

 

The following studies have been

City Development Plan (year 2006)

4

carried out by the utility.

 

City Sanitation Plan (year 2010)

Slum-Free Action Plan under RAY (in process)

 

Any form of support envisaged by the

Yes. The support is required in preparation of

5

ULB to prepare or monitor such

DPR for sewerage, SWM and preparation of plan

studies discussed above

 

for making Nagpur a “Slum free city”.

   

Streamlining building plan approval process The building bye-laws are in place and NMC has implemented the Auto DCR to streamline the approval process

The status of key urban planning -

Rainwater harvesting The building bye-laws are prepared and have successfully been implemented.

Approval for bye-laws for recycle and reuse of waste water is pending with state govt.

6

related reforms

 
 

Earmarking of the land for EWS and LIG - As per Government of Maharashtra GR; for the

Ministry of Urban Development

Ministry of Urban Development
Ministry of Urban Development Sr. No. Particular Details sub-division of the land admeasuring 2000 sq.mts. And

Sr. No.

Particular

Details

sub-division of the land admeasuring 2000 sq.mts. And more, minimum 20% area shall be provided in the form of 30 to 50 sq. mt. Developed plots for EWS/LIG (affordable plots).

2.6 Key issues

2.6.1 Municipal Governance

Around 30% of the sanctioned posts are vacant, thus the existing staff members are given

multiple charges. This is affecting the service delivery.

As NMC has a transfer policy, under which transfer are taken place within the department on

regular basis. However, there is no handholding support and training to the staff on the new

role and responsibilities. This is resulting into poor performance of the staff.

There is no review and appraisal process and discussion with the employee on their

performance, which is one of major area of concern.

There is no job card defined. Hence, there is lack of clarity on roles and responsibilities at the

key positions; leading to accountability issues.

There is no monitoring system to track the status of the key services as against the timelines

mentioned in the citizen’s charter.

There is no proper monitoring system to track the status of complaints. Hence, the complaints

are not attended to within the prescribed time;

There is no adequate IT infrastructure and trainings to the staff and hence most of the staff

lacks basic computer skills.

It is also understood that the majority of the staff do not have exposure to the relevant acts,

policies, guidelines for administrative works.

NMC has not carried out training needs assessment; there is no training curriculum and

budget for trainings. Also, there are no initiatives for the skill development of the staff. Thus,

the teams are updated about new technologies; best practices implemented elsewhere.

2.6.2 Municipal Financial Management

The data entries are not carried out properly in the DEAS system. Thus, the balance sheets

are not reflecting the actual financial status of NMC.

The data entry operators are not skilled. Thus, data entries in the DEAS system irregular and

inaccurate and the staff or contract employees are not trained on DEAS.

Valuations of assets is still pending as a result, finalization of the final balance sheet has been

delayed.

Ministry of Urban Development

Ministry of Urban Development

There is no proper coordination between the accounts and estate department for valuation of assets. Hence, the process has been delayed, which is affecting the overall progress of the balance sheet preparation.

There is a shortage of manpower and lack of computer skills among the staff in the accounts department. Thus, there is inefficiency in the account department to implement new accounting system.

There were multiple property taxation systems (base rate and ARV) in place. This has affected the overall collection efficiency of property tax.

Non-technical staff are deputed to assess the properties as a result, there are number of errors in assessment and valuation of the tax.

On an average, 4,000 properties are being handled by one revenue inspector/tax collector. It’s an over load due to which they are not able to cover all properties in time.

Property tax department is not in a position to complete the revaluation of all the properties. So far, only 1.30 lakhs (around 26%) properties were revalued.

As recovery is given priority over assessment its being getting delayed.

Though the department has a centralized computer section, which generates demand notices for all the zones. It takes almost three months to generate and deliver the same to the respective zones.

Most of the postal addresses of the properties are not updated in the system and hence the deliver is by hand to most of house.