Вы находитесь на странице: 1из 59

QUALITY STSTEM MANUAL

QM: 001
Mahamaya Associates, Bangalore
N! "#, Ist $ross, IIn% Main,
Srigan%a%a &a'al, &ottige(alya
Bangalore ) *"00#1!
+h No! ,-./0.-"
$o(y No! :
Iss0e% To :
Iss0e No! : 01
1ate :
$ontrolle% $o(y 2 Un3$ontrolle% $o(y
The information contained in this document is prepared based on the ISO 9001: 2000
Standard and it is the property of M/S Mahamaya Associates. It must not be used for
commercia or other purposes !ithout prior appro"a of the Mana#ement $epresentati"e.
%repared by:
&ate: 2'/0(/200'
Appro"ed by:
&ate: 2'/0(/200'


Mahamay
a Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Ta4le o5 $ontents
&ocument )o. *M : 001
+ause )o. )A
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 01 of 01

Ta4le o5 $ontents
S.
)o
&escription ISO 9001
$eference
cause
)umber of
%a#es
01 Tabe of contents ,,, 01
2.0 +ompany %rofie ,,, 01
-.0 Amendment $ecord Sheet ,,, 0-
..0 *uaity Mana#ement System . 0/
0.0 Mana#ement $esponsibiity 0 1-
(.0 $esource Mana#ement ( 02
/.0 %roduct $eai1ation / 00
'.0 Measurement2 Anaysis and Impro"ement ' 0.
Mahamay
a Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
$om(any +ro5ile
&ocument )o. *M : 001
+ause )o. )A
$e"ision )o. 01
&ate 2(/0(/200'
%a#e )o.
1 of 1

$om(any +ro5ile
The or#ani1ation M/S Mahamaya Associates !as started in the year 199- by Sri
&e"endra 3umar %or!a. This company !as estabished in 4an#aore to manufacture and suppy of
compression 5 in6ection moudin# components to beautify and identify the products of customer
Industries in oca and sourthern states.
The company made a turn,o"er of $s 1.'0 a7h in the first year !ith 2 empoyees. 8raduay2
the company impro"ed the turn,o"er to $s 0' acs in the ast financia year 200/,200' !ith the
empoyee stren#th of 9. The company aso estabished re#uar business !ith ma6or customers i7e
"endors of 89 :i#htin#2 ;ipro :i#htin#2 %asoite 9ectric +o. and other reputed fourscent i#htin#
fittin#s and accessories Manufacturers.
The company aso added house hod 7itchen!ares i7e bo!s and tumbers to their product
ist. <urther the company manufacture and suppy of ne! house hod pastic!ares !ith food #rade
%oy +arbonate2 :&%9 %% 5 =&%9.
The company fore,casts the steady #ro!th of 20> per year in future.
9?ecuti"e &irector.

Mahamaya
Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Amen%ment
6ecor%
&ocument )o. *M : 001
+ause )o. )A
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of -
S.
)o.
&escription *uaity
System
Manua 5
%rocedure
)o
%a#e
)o
$e"ision &AT9S
02
Appro"ed
4y
0-
Appro"ed
4y
0.
Appro"ed
4y

1
2
-
.
Tabe of
contents
+ompany
%rofie
Amendment
$ecord
*uaity
Mana#ement
System
*M:001
*M:001
*M:001
*M:001
+ause .
01
01
01
02
0-
01
02
0-
0.
00
0(
0/

Mahamaya
Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Amen%ment
6ecor%
&ocument )o. *M : 001
+ause )o. )A
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 2 of -
S.
)o.
&escription *uaity
System
Manua 5
%rocedure
)o
%a#e
)o
$e"ision &AT9S
02
Appro"ed
4y
0-
Appro"ed
4y
0.
Appro"ed
4y

0
(
Mana#ement
$esponsibiity
$esource
Mana#ement
*M:001
+ause 0
*M:001
+ause (
01
02
0-
0.
00
0(
0/
0'
09
10
11
12
1-

01
02

Mahamaya
Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Amen%ment
6ecor%
&ocument )o. *M : 001
+ause )o. )A
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. - of -
S.
)o.
&escription *uaity
System
Manua 5
%rocedure
)o
%a#e
)o
$e"ision &AT9S
02
Appro"ed
4y
0-
Appro"ed
4y
0.
Appro"ed
4y

/

'
%roduct
reai1ation
Measurement2
anaysis and
impro"ement
*M:001
+ause /


*M:001
+ause '
01
02
0-
0.
00

01
02
0-
0.
Maha
maya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Q0ality
Management
System
&ocument )o. *M : 001
+ause )o. .
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of /

. Q0ality Management System
.!1 7eneral 6e80irements
a@ *uaity system manua is estabished2 documented and maintained.
b@ The or#ani1ation has identified the processes needed for the *uaity Mana#ement
System.
c@ SeAuence and interaction of the process is determined.
d@ +riteria and methods needed are determined for effecti"e contro of the process
e@ )ecessary resources are pro"ided.
f@ %rocesses are monitored2 measured and anaysed.
#@ )ecessary actions are ta7en to achie"e the panned resuts and continua
impro"ements of the processes
h@ At present no out sourcin#. =o!e"er if out sourcin# is introduced a the processes
in the outsourcin# !i be controed by pacin# sub,contract orders on appro"ed
"endors and aso by inspectin# them !hen recei"ed.
..1 Interaction 4et9een +rocesses o5 the Q0ality Management System
Maha
maya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Q0ality
Management
System
&ocument )o. *M : 001
+ause )o. .
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 2 of /

$USTME6
+ustomer 9nAuiry
Mana#ement
Submission of Auotation
+ustomer Order
%reparation of %rocess
fo! chart 5 In
%rocess Inspection
%urchase 5 Sub,
contracts
Inspection
% $ O & B + T I O ) % : A ) A ) & : A B ) + = I ) 8
%roduction Startss
%roduction
In,process Inspection
<ina Inspection
+ustomer Inspection if
reAuired
%ac7in# and &ispatch
+ustomer 5 <eed 4ac7
<irst off Inspection
Toos2 Ci#s
<i?tures 5
Mouds
Inspection
Stores
I.*.A
M.$.M
=.$
Maha
maya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Q0ality
Management
System
&ocument )o. *M : 001
+ause )o. .
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. - of /

.!, 1oc0mentation re80irement
.!,!1 7eneral:
The company has estabished the foo!in# documents:
a@ *uaity system manua 5 procedure
b@ ;or7 instructions
c@ *uaity <orms
d@ *uaity $e#isters
e@ *uaity <ies
f@ *uaity Tabes
)umberin# System foo!ed for the documents is indicated beo!:
1.0 *uaity System Manua *M: 001
2.0 ;or7 Instruction ;I: 001 on!ards
-.0 *uaity forms *<: 001 on!ards
-.1 *uaity $e#ister *$: 001 on!ards
-.2 *uaity <ies <I: 001 on!ards
-.- *uaity Tabes *T: 001 on!ards
.!,!1
Maha
maya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Q0ality
Management
System
&ocument )o. *M : 001
+ause )o. .
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. . of /

A44re'iations
MA : Mahamaya Associates
*% D *uaity %rocedures
*M D *uaity System Manua 5 %rocedure.
;I D ;or7 Instruction
;O D ;or7 Order
*< D *uaity forms
*$ D *uaity $e#ister
<I D *uaity <ies
*T D *uaity Tabes
001 D Seria number of the document.
&oc D &ocumentation.
9& D 9?ecuti"e &irector
&+$ D &ocument +han#e $eAuest
&$8 D &ra!in#
M$ D Mana#ement $epresentati"e
Maha
maya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Q0ality
Management
System
&ocument )o. *M : 001
+ause )o. .
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 0 of /

.!,!, Q0ality Man0al
The *uaity System Manua stipuates the #uideines for "arious aspects of
*uaity System of the Or#ani1ation.
Sco(e:
Man05act0re o5 (lastic in;ection mo0l%e% com(onents!
The foo!in# causes are e?cuded.
$la0se <!- 1esign an% 1e'elo(ment:
The or#ani1ation manufactures as per customer sampes/dra!in#s/reAuirements.
=ence no separate department is estabished for &esi#n and &e"eopment
.!,!- $ontrol o5 1oc0ments
a@A the documents are appro"ed by 9&. Then2 the issue2 re"ie!2 updation2
reappro"a and contro of these documents is the responsibiity of the
Mana#ement $epresentati"e
b@ $e"ision status of the documents is identified
c@ :atest issue of re"ised documents are used
d@ &ocuments are maintained e#ibe and identifiabe.
Maha
maya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Q0ality
Management
System
&ocument )o. *M : 001
+ause )o. .
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. ( of /

e@ &ocuments of customer and e?terna ori#in are identified and their
distribution is controed.
A the obsoete documents are destroyed e?cept the Master copy2 mar7ed as O4SO:9T9 is
retained and fied.
.!,!- 1IST6IBUTIN = $NT6LLE1 $+IES AN1 AUT>6ISATIN
The or#ani1ation ensures that the controed copies of *uaity Mana#ement
System manua and %rocedure manua are distributed to the foo!in#2 so that the
documents are a"aiabe at point of use. The distribution and up,dation is controed
by Mana#ement $epresentati"e. <urther Mana#ement $epresentati"es copy is
considered as Master copy.
Sl No $ontrolle% $o(y >ol%ers $o(y No
1.
2.
-.
9?ecuti"e &irector
Mana#er %urchase
+ertification 4ody
1
2
-
Maha
maya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Q0ality
Management
System
&ocument )o. *M : 001
+ause )o. .
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. / of /

The Bncontroed copies may be issued to customer if reAuired2 !ith the
appro"a of the 9&.
.!,!. $ontrol o5 6ecor%s
$ecords are estabished to pro"ide e"idence of the effecti"e operation of
*uaity Mana#ement System. $ecords are maintained e#ibe2 identified and
retrie"abe. &ocumented %rocedure is estabished for identification of the records2
responsibiity2 retention period2 re"ie! and disposition of records.
Maha
maya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Q0ality
Management
System
&ocument )o. *M : 001
+ause )o. .
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. ' of /

Mahamay
a Associates
QUALITY +6$E1U6ES
&ocument )ame:
*uaity Mana#ement
System
&ocument )o. *% : 001
+ause )o. .
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of .

$ontrol o5 1oc0ments ?$la0se no .!,!-@
+6$E1U6E : Q+ 001
1!0 $ontrol o5 1oc0ments Q+00131 $esponsibiity of M$
1!1 1oc0ments I%enti5ication
a@ *uaity System Manua and %rocedures *M:001
b@ ;or7 Instructions ;I:001 On!ards
1!, Master $o(y
The copies of Mana#ement $epresentati"e are considered as Master +opies and
stamped as EMAST9$ +O%FG in addition to controed copy sea.
1!- N0m4ering System
BniAue numbers are #i"en to a documents and records by M$ as per system
beo! and maintains:
BniAue )umber HH HHH
&ocument/$ecord name Seria )umber
*uaity System 5 %rocedure *M001
;or7 Instruction ;I , 001 on!ards
*uaity <orms *< , 001 on!ards
*uaity $e#isters *$ , 001 on!ards
*uaity <ies <I , 001 on!ards
1!. A((ro'al
&ocuments and $ecords are appro"ed by 9& for suitabiity and adeAuacy.
Appro"ed copies of *uaity System Manua and procedures and ;or7 Instructions
sha ha"e sea I+O)T$O::9& +O%F I.
Mahamay
a Associates
QUALITY +6$E1U6ES
&ocument )ame:
*uaity Mana#ement
System
&ocument )o. *% : 001
+ause )o. .
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of .

1!* 6e'ie9 A 0(%ation

a@ A documents are re"ie!ed from time to time. Any additions or deetions or
corrections or modifications are recorded "ide &ocument +han#e $eAuest
J&+$@ *<:000 and discussed !ith 9& for appro"a and fied in <I:002
b@ If appro"ed2 carry out amendment and prepare the fresh pa#e/pa#es by chan#in#
the re"ision number of pa#e/pa#es.
c@ Aso record a chan#es in amendment record sheet of the manua.
d@ +opies of a up,dated sheets sha be inserted in a controed copies a"aiabe
in the or#ani1ation. Od sheets sha be remo"ed and destroyed e?cept Master
copy of M$ !hich is to be preser"ed in obsoete documents fie <I: 00- for
future reference after puttin# O4SO:9T9 sea on it.
e@ Issue e"e of the Manua is indicated on the top sheet of the Manua. ;hene"er
the manua is chan#ed at the discretion of the 9&2 the issue number chan#es !ith
date.
1!" A'aila4ility o5 %oc0ments at (oint o5 0se
+ontroed copies of a ree"ant documents are issued to functiona heads as
per *uaity System Manua +ause )o ..2.- and recorded in &istribution ist *<: 00(
for contro of issue numbers and fied in Master &ocuments fie <I: 001
6es(onsi4ility: M6
1!< 1oc0ments o5 EBternal origin
a. &ra!in#s / Specifications recei"ed from customers are isted in format )o *<:
00/ and fied in <I: 00.
b. ISI Materia standards and ISO standards or any other standards are separatey
preser"ed.
Mahamay
a Associates
QUALITY +6$E1U6ES
&ocument )ame:
*uaity Mana#ement
System
&ocument )o. *% : 001
+ause )o. .
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of .


$ontrol o5 6ecor%s ? $la0se no .!,!.@ +roce%0re Q+0013,
,!0 6ecor%s ) I%enti5ication Q+ 0013, 6es(onsi4ility: M6
A records are identified !ith uniAue numbers as mentioned in procedure for
contro of documents. The records are:
*uaity <orms , *<: 001 , on!ards
*uaity $e#isters , *$: 001 , on!ards
*uaity fies , *<: 001 , on!ards
*uaity Tabes , *<: 001 , on!ards
,!1 Master co(y A control
A *uaity formats and formats of $e#isters are controed by $e"ision
number as mentioned on the formats and one copy of each is stamped EMaster copyG
and si#ned by 9& on the bac7 side of format and fied as encosure to respecti"e
Master ists !ith re"ision number of format and fied in Master &ocuments fie
<I:001.
The foo!in# Master ists are aso controed
a@ Master ist of documents , *<:001
b@ Master ist of *uaity <orms , *<:002
c@ Master ist of *uaity $e#isters , *$:00-
d@ Master ist of *uaity <ies , <I:00.

-!0 1is(osal o5 6ecor%s 6es(onsi4ility: M6
A *uaity $ecords are isted "ide *<:00' indicatin# responsibe person for
storin#2 retrie"a and retention period after !hich that record can be disposed by
cuttin# into pieces Jshreddin#@ or by burnin#.
Mahamay
a Associates
QUALITY +6$E1U6ES
&ocument )ame:
*uaity Mana#ement
System
&ocument )o. *% : 001
+ause )o. .
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of .

.!0 LIST: 6es(onsi4ility: M6
a. :ist of <ormats
b. :ist of $e#isters
c. :ist of fies
.!1 List o5 =ormats
SL No 1escri(tion o5 =ormats =ormat No
1 Master ist of documents *<: 001
2 Master ist of *uaity <ormats *<: 002
- Master ist of $e#isters *<: 00-
. Master ist of fies *<: 00.
0 &ocument chan#e reAuest *<: 000
( &ocument &istribution ist *<: 00(
/ :ist of +ustomer dra!in#s / Specifications *<: 00/
' Master ist of $ecords !ith retention period *<: 00'
.!, List o5 6egisters 3 NIL
.!- List o5 =iles
Sl! No 1escri(tion =ile No!
1 Master documents <I: 001
2 &ocument chan#e reAuest <I: 002
- Obsoete documents <I: 00-
. +ustomer dra!in#s / specifications <I: 00.
Mahamay
a Associates
QUALITY +6$E1U6ES
&ocument )ame:
*uaity Mana#ement
System
&ocument )o. *% : 001
+ause )o. .
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of .


Mahamaya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Management
6es(onsi4ility
&ocument )o. *M : 001
+ause )o. 0
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of 1-

*!0 Management 6es(onsi4ility.
*!1 Management $ommitment.

Mana#ement of the company is committed for de"eopin#2 maintainin# and
continuay impro"in# the *uaity Mana#ement System:
a. $ecords are maintained for meetin#s2 and customer reAuirements are
communicated to the respecti"e empoyees.
b. *uaity poicy is estabished.
c. *uaity ob6ecti"es are estabished.
d. Mana#ement re"ie! meetin#s conducted at east once in Si? months.
e. $esources are panned and pro"ided.
f. Statutory and re#uatory reAuirements are met2 as appicabe.
*!, $0stomer =oc0s!
Mana#ement ensures that customer reAuirement are met by foo!in# customer
suppied dra!in#s and specifications. +ustomer satisfaction is measured annuay by
sendin# customer feed bac7 forms and recei"in# either in same format or in
customerGs o!n format.
*!- QUALITY +LI$Y

Mahamaya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Management
6es(onsi4ility
&ocument )o. *M : 001
+ause )o. 0
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 2 of 1-

Q0ality +olicy o5 Mahamaya Associates is to man05act0re an% s0((ly o5
high 80ality (lastic in;ection mo0l%ing com(onents!
Achie'e contin0al im(ro'ements in Q0ality Management Systems an% the
(ro%0cts!
Motto o5 the organiCation is to consistently satis5y the c0stomers!

E1!
The reAuirements of the Auaity poicy are understood and adopted by a the empoyees of the
or#ani1ation.
*uaity %oicy is re"ie!ed and modified !hene"er necessary for continuin# suitabiity.

Mahamaya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Management
6es(onsi4ility
&ocument )o. *M : 001
+ause )o. 0
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. - of 1-

*!. +lanning

*!.!1 Q0ality 4;ecti'es
1 To im(ro'e on time %eli'ery!
, To enhance $0stomers satis5action!
- To im(ro'e sales t0rn3o'er (er em(loyee!
)ote: Annua tar#ets are set and discussed in Mana#ement $e"ie! Meetin# for the
*uaity Ob6ecti"es.
*!.!, Q0ality management system (lanning!
a@ The *uaity Mana#ement System reAuirements and *uaity Ob6ecti"es are
achie"ed by coectin# data on monthy basis for *uaity ob6ecti"es 12 5 - and
yeary basis for *uaity ob6ecti"es 22 anay1in# the data and by impro"ement
pans. These are discussed in Mana#ement $e"ie! meetin#s.
b@ $ecords of chan#es to the pannin# are indicated in the minutes of the
Mana#ement re"ie! meetin#.

Mahamaya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Management
6es(onsi4ility
&ocument )o. *M : 001
+ause )o. 0
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. . of 1-

*!* 6es(onsi4ility, a0thority A comm0nication
*!*!1 6es(onsi4ility an% A0thority
$esponsibiity and authority are defined and communicated to the respecti"e
empoyees in the or#ani1ation as beo!:
rganiCation $hart
KThis function is oo7ed after by 9&.
*!*!1 6es(onsi4ility an% a0thority
Mana#er
%roduction2
Maintenance

Mana#er
%urchase

Inchar#e =$&
Super"isor
Mar7etin# 5
Saes K

Super"isor
*uaity
Operators

E1
A M6

Mahamaya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Management
6es(onsi4ility
&ocument )o. *M : 001
+ause )o. 0
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 0 of 1-

EBec0ti'e 1irector
a@ $esponsibe for o"era operations and resuts of the +ompany.
b@ &efinin# the *uaity %oicy and *uaity Ob6ecti"es.
c@ &irects and eads the team to impement the *uaity Mana#ement System.
d@ +onduct the Mana#ement re"ie! Meetin#.
e@ %ro"ides necessary faciities and resources.
f@ &irecty oo7s after =$&.
#@ $esponsibe for reso"in# the non,conformances on customer feed bac72
compaints and non,conformances obser"ed durin# audits.
h@ $esponsibe for recruitment2 trainin# and effecti"eness of a personne.
i@ Statutory and re#uatory reAuirements.
A0thority

a@ %acement and aotment of suitabe !or7
b@ Sanctionin# of ea"e and increment
c@ Appro"es a purchases incudin# capita eAuipments
d@ &ecision to accept an enAuiry/order from customer.
*!*!1 Manager, +ro%0ction an% Maintenance

Mahamaya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Management
6es(onsi4ility
&ocument )o. *M : 001
+ause )o. 0
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. ( of 1-

6es(onsi4ility:
a@ $esponsibe for a manufacturin# acti"ities
b@ $eso"in# a non,conformances reated to product and process Li.e.2 customer
reated and inpant non,conformancesM.
c@ Adherin# to *uaity Mana#ement System
d@ Maintenance of process eAuipments.
e@ Maintainin# ceaniness and discipine in the shop foor
A0thority:
3 To aot !or7 to empoyees
*!*!1 S0(er'isor, MarDeting an% Sales
6es(onsi4ility:

Mahamaya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Management
6es(onsi4ility
&ocument )o. *M : 001
+ause )o. 0
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. / of 1-

a@ $esponsibiity to contact customers to #et enAuiries2 submits Auotations2 and foo! up
to #et orders.
b@ +ontract $e"ie! !ith the appro"a of 9&
c@ &ispatch of materias
*!*!1 Manager, +0rchase A Acco0nts
6es(onsi4ility:

Mahamaya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Management
6es(onsi4ility
&ocument )o. *M : 001
+ause )o. 0
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. ' of 1-

a@ To recei"e indents
b@ Send 9nAuiries
c@ $aise %urchase orders
d@ 8et Test certificates for the materias as appicabe.
*!*!1 Incharge >61
6es(onsi4ility:

Mahamaya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Management
6es(onsi4ility
&ocument )o. *M : 001
+ause )o. 0
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 9 of 1-

a@ $ecruitment of empoyees.
b@ Maintainin# trainin# $ecords.
c@ Maintainin# %ersonne $ecords.

Mahamaya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Management
6es(onsi4ility
&ocument )o. *M : 001
+ause )o. 0
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 10 of 1-

*!*!1 S0(er'isor, Q0ality
6es(onsi4ility:

a@ Incomin# Inspection
b@ In process Inspection
c@ <ina Inspection
d@ Maintenance 5 +aibration of measurin# instruments
A0thority:
=e has the authority to decide to accept/re6ect on the basis of <ina Inspection report.
*!*!, Management 6e(resentati'e.

Mahamaya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Management
6es(onsi4ility
&ocument )o. *M : 001
+ause )o. 0
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 11 of 1-

6es(onsi4ility!
In addition to his re#uar duties2 Mr. &e"endra 3umar por!a 9& is the
Mana#ement $epresentati"e J$eferred as M.$@ and has the fu authority to estabish2
impement2 monitor and co,ordinate the *uaity Mana#ement System in the company
and to reso"e a matters reated to the *uaity Mana#ement System. =e !i be
coordinatin# and coectin# a the inputs for conductin# Mana#ement $e"ie!
Meetin#.
a@ +o,ordination and Impementin# ISO 9001:2000 !ith e?terna and interna
a#encies.
b@ =e !i be !or7in# in cose co,ordination !ith a the departments2 Technica staff
and certifyin# a#ency.
c@ +on"enin# Mana#ement $e"ie! Meetin#
d@ &ocument contro2 &istribution2 Identification and &isposition.
e@ %ans and impements Interna *uaity Audit.
f@ +o,ordinate for trainin# acti"ity.
#@ +ustomer reAuirements are made a"aiabe to a the ree"ant empoyees


Mana#ement $epresentati"es other responsibiities as 9& are indicated at
0.0.1.
9?ecuti"e &irector

Mahamaya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Management
6es(onsi4ility
&ocument )o. *M : 001
+ause )o. 0
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 12 of 1-

*!*!- Internal $omm0nication!

Interna communication is estabished by Inter Office memos2 dispay on
)otice board and by teephone and ora.
*!" Management 6e'ie9!
*!"!1 7eneral
Mana#ement $e"ie! meetin#s are conducted at east once in si? months to
re"ie! the opportunities for impro"ement of the *uaity Mana#ement System
incudin# *uaity poicies and ob6ecti"es. $ecords of mana#ement re"ie! meetin# are
maintained.

Mahamaya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Management
6es(onsi4ility
&ocument )o. *M : 001
+ause )o. 0
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1- of 1-

*!"!, 6e'ie9 In(0t
Mana#ement $epresentati"e !i coect the data on the foo!in# from
respecti"e department2 anayses the data and record the resuts. Aso pro"ides a copy
to 9& at east one or t!o days before the meetin#.
a. <oo! up actions from pre"ious Mana#ement re"ie! meetin#.
b. $esuts of Interna and e?terna Auaity audits.
c. +ustomer feed bac7 incudin# customer compaints.
d. Status of pre"enti"e and correcti"e actions.
e. %rocess performance 5 product conformity
f. +han#es that coud affect the *uaity Mana#ement system.
#. $ecommendations for impro"ement of the product/*uaity mana#ement System.
h. $e"ie! of *uaity %oicy
i. $e"ie! of *uaity Ob6ecti"es
6. Any other points
*!"!- 6e'ie9 0t(0t:
In the Minutes of the Mana#ement $e"ie! meetin#2 pro#ress on the abo"e and
decisions ta7en for impementation are indicated.
a. Impro"ements made in the product/*uaity Mana#ement system and its processes.
b. Impro"ement achie"ed in customer reAuirements.
c. Mana#ement decisions on the resource pro"ision.
Mahama
ya Associates
QUALITY +6$E1U6ES
&ocument )ame:
6es(onsi4ility
&ocument )o. *% : 002
+ause )o. 0
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of 2

+roce%0re: Q+ 00,
1!0 Q0ality +olicy A 4;ecti'es 6es(onsi4ility: M6
*uaity %oicy 5 Ob6ecti"es are printed in A. si1e sheet and han#ed in
prominent areas i7e shop foor and departments offices. Aso printed in sma sheet
and #i"en to a empoyees so as !or7 in ine !ith Auaity poicy and contribute
to!ards achie"in# ob6ecti"e.
1!1 Q0ality o4;ecti'es 6es(onsi4ility: M6
The data coection and anaysis is detaied at %rocedure for cause '.
,!0 Management 6e'ie9: 6es(onsi4ility: M6
As aready mentioned in cause 0.( abo"e2 Mana#ement $e"ie! meetin# is conducted
at east once in ( months and chaired by 9&. A meetin# notice "ide <ormat )o. *<:
009 sha be issued by M$ indicatin# a#enda points2 "enue2 time and date etc.2 one or
t!o days before the date of meetin#. Minutes of the meetin# are recorded in the
format *<: 010 incudin# responsibe person competion date for actions to be ta7en.
The notice and the minutes are fied in <I: 00(.
Mahama
ya Associates
QUALITY +6$E1U6ES
&ocument )ame:
6es(onsi4ility
&ocument )o. *% : 002
+ause )o. 0
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of 2

-!0 List
:ist of formats
:ist of $e#isters
:ist of <ies
-!1 List o5 =ormats
Sl! No! 1escri(tion o5 5ormats =ormat No
1 M$M )otice *<: 009
2 Minutes of the meetin# *<: 010
-!, List o5 6egisters NIL
-!- List o5 =iles
Sl! No! 1escri(tion o5 5ile =ormat No
1 Mana#ement $e"ie! Meetin# <I: 000
Maha
maya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
6eso0rce Management
&ocument )o. *M : 001
+ause )o. (
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of 2

"!0 6eso0rce Management
"!1 +ro'ision o5 reso0rces

Mana#ement decides the resources to be pro"ided for maintainin# and
continuay impro"in# the *uaity Mana#ement system and to impro"e customer
satisfaction as per the Mana#ement $e"ie! meetin# decisions.
"!, >0man 6eso0rcesE
"!,!1 7eneral
Mana#ement seects the empoyees based on the educationa Auaifications2
trainin# and e?perience2 aso pro"ides additiona trainin# !here"er appicabe to
de"eop the necessary s7is.
"!,!, $om(etence, A9areness an% Training!
a@ +ompetence of the operators/Super"isors/staff is continuay chec7ed on the 6ob
by the respecti"e super"isors.
b@ On the basis of the abo"e2 trainin# needs for indi"idua empoyees are decided2
panned and pro"ided.
c@ 9ffecti"eness of the technica trainin# pro"ided is e"auated.
d@ A!areness and importance of achie"in# the Auaity ob6ecti"es are percoated to a
e"es of empoyees.
e@ $ecords of education2 trainin#2 s7is and e?perience are maintained by =ead2
=$&.
Maha
maya Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
6eso0rce Management
&ocument )o. *M : 001
+ause )o. (
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 2 of 2

"!- In5rastr0ct0re!
Mana#ement pro"ides and re"ie!s the infrastructure reAuirements:
a. 4uidin#2 !or7 space and associated utiities.
b. %rocess eAuipment.
c. Supportin# ser"ices.
(.. ForD En'ironment
;or7 en"ironment is maintained to produce the products meetin# the customer
and statutory reAuirements as appicabe.
Maha
maya Associates
QUALITY +6$E1U6ES
&ocument )ame:
6eso0rce Management
&ocument )o. *% : 00-
+ause )o. (
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of 2

+6$E1U6E : Q+ 00-
1!0 >UMAN 6ESU6$ES 36es(onsi4ility: M6, >ea% >61, >ea%s o5 1e(ts!
1!1 $om(etence, A9areness an% Training
a@ A empoyees on ros are considered as competent to do their 6ob and adeAuatey
e?perienced. These detais are recei"ed in bio,data sheet "ide form )o *<: 012
for each empoyee are maintained.
b@ Their competence is re#uary chec7ed by annua ratin# sheets as per format
*<:01-
c@ <urther recruitments are made on the basis of $ecruitment criteria "ide *<: 01. to
determine the competence of the person.
1!, A9areness
*uaity %oicy and Ob6ecti"es are dispayed and a copy Jpoc7et si1e@ is aso
distributed to each empoyee. %rocedures and !or7 instructions pro"ide a!areness to
respecti"e empoyees.
1!- Training
a@ Annua trainin# pan and $ecords for empoyees "ide format *<: 010
b@ Induction trainin# for ne!y 6oined empoyees is #i"en by Super"isor / =ead of
department and he is attached to re#uar empoyee for a period of - to ( months.
9ffecti"eness is obser"ed if found satisfactory2 independent char#e is #i"en.
c@ 4ased on annua ratin#s for s7is or !hene"er ne! machine /process are instaed2
trainin# reAuirements are panned2 imparted and recorded in the abo"e format.
d@ 9ffecti"eness of trainin# is obser"ed by hi#her authority for - months or ( months
Jdependin# on case by case@ and the same is recorded in the abo"e format and
si#ned. ;here e"er appicabe in specia cases2 as decided by 9&2 tests may be
conducted and resuts are indicated in the same abo"e form.
e@ A the abo"e formats are fied in the %ersonne <ie <I: 00'.
Maha
maya Associates
QUALITY +6$E1U6ES
&ocument )ame:
6eso0rce Management
&ocument )o. *% : 00-
+ause )o. (
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of 2

,!0 List

a@ :ist of <ormats
b@ :ist of $e#isters
c@ :ist of fies
,!1 List o5 =ormats
Sl!No 1escri(tion o5 the 5ormat =ormat No
1 4io,data *<: 011
2 9mpoyees Annua $atin# sheet *<: 012
- $ecruitment criteria *<: 01-
. Annua Trainin# pan 5 trainin#
$ecord *<: 01.
,!, List o5 6egisters 3 NIL )
,!- List o5 5iles
Sl!No 1escri(tion o5 the 5ile =ile No
1 %ersonne <I: 00(
Mahamay
a Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
+ro%0ct 6ealiCation
&ocument )o. *M : 001
+ause )o. /
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of 0

<!0 +ro%0ct 6ealiCation
<!1 +lanning o5 +ro%0ct 6ealiCation!
%annin# for product reai1ation and *uaity ob6ecti"es are carried out on
receipt of the orders from customers. %rocess/+ontro %an/;or7 Instruction / cum In,
process Inspection / fina inspection acti"ities pan is prepared to meet the
reAuirements of the product2 and other detais.
A the resources such as !or7 instructions2 and dra!in#s are pro"ided.
Inspection/Test eAuipments reAuired to test the product are pro"ided. $ecords are
maintained for the in,processes and fina inspection of the product.
<!, $0stomer 6elate% +rocesses!
<!,!1 1etermination o5 re80irements relate% to the (ro%0ct
$eAuirements reated to the product Auaity are re"ie!ed before committin# to
dei"ery and post dei"ery of the products and any differences in reAuirements are
reso"ed !ith the customer. Statutory and re#uatory reAuirements of the products are
met as appicabe. Any additiona reAuirements 7no!n by e?perience or other!ise are
aso determined.
Mahamay
a Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
+ro%0ct 6ealiCation
&ocument )o. *M : 001
+ause )o. /
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 2 of 0

<!,!, 6e'ie9 o5 re80irements relate% to the (ro%0ct
$eAuirements reated to the product Auaity are re"ie!ed before committin# to
suppy the product and any difference in reAuirements are reso"ed !ith the customer.
If any chan#es are reAuired in the product subseAuent to order acceptance they are
re"ie!ed and informed to a concerned.
<!,!- $0stomer comm0nication
The or#ani1ation as a sub,contractor2 communicates !ith the customers
re#ardin# the abiity of meetin# the reAuirements indicated in the
dra!in#/specifications the product !hie submittin# the Auotation. Amendments !i
be obtained after receipt of the order or !hie processin# if necessary. +ustomer
compaints are attended !ithin a !ee7.

/.- 1esign A 1e'elo(ment.
The or#ani1ation does not ha"e desi#n and de"eopment acti"ity.
Manufacturin# is carried out as per customer sampes/dra!in#/reAuirements. =ence
cause /.- is not appicabe.
<!. +0rchasing
Mahamay
a Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
+ro%0ct 6ealiCation
&ocument )o. *M : 001
+ause )o. /
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. - of 0

<!.!1 +0rchasing (rocess

The or#ani1ation ensures that a the purchased products confirm to the
reAuirements2 considerin# the fina product reAuirements. The "endors are seected2
e"auated and re,e"auated. $ecords are maintained.
The or#ani1ation has a ist of appro"ed "endors based on the performance for
Auaity2 dei"ery and ser"ice. These "endors are e"auated annuay. $e,e"auation
criteria is determined and re"ie!ed annuay.
<!.!, +0rchasing in5ormation.
%urchase Order !i indicate a the reAuirement of the product. A purchases
are appro"ed by the =ead2 %urchase / 9& and re"ie! as appicabe.
;here"er appicabe2 appro"a of product !ith desi#nated a#encies2
procedures 5 process to be foo!ed2 eAuipment to be used2 Auaification of the
personne and Auaity mana#ement reAuirements are indicated in the %urchase Order.
<!.!- Geri5ication o5 (0rchase% (ro%0ct
Incomin# inspection is carried out for "erification of purchased product to
"erify the purchased product meetin# a the reAuirements.
<!* +ro%0ction an% ser'ice (ro'ision
Mahamay
a Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
+ro%0ct 6ealiCation
&ocument )o. *M : 001
+ause )o. /
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. . of 0

<!*!1 $ontrol o5 (ro%0ction an% ser'ice (ro'ision
The or#ani1ation has estabished the procedure to ha"e product reai1ation to
meet the customer reAuirements indicated in dra!in#s and purchase order2 ;or7
Instruction2 indicates the processes2 machines2 accessories and measurin# instruments
to be used in the process. %roducts are reeased for dei"er ony after the fina
inspection. A the measurin# eAuipments are caibrated. The or#ani1ation responds
!ith in a !ee7 to the post dei"ery reAuirements of the customer.

<!*!, Gali%ation o5 (rocess 5or (ro%0ction an% ser'ice (ro'ision
Naidation for moudin# process is done once in a year
<!*!- I%enti5ication an% tracea4ility
Identification is estabished on the basis of batch number and &ei"ery
+haan. Traceabiity is estabished on the basis of <ina Inspection report of the
product.
<!*!. $0stomer +ro(erty
Mahamay
a Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
+ro%0ct 6ealiCation
&ocument )o. *M : 001
+ause )o. /
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 0 of 0

The or#ani1ation identifies the customer property "i1.2 Mouds 5 &ies2
$a!materia2 and uses carefuy !ithout causin# dama#e. =o!e"er2 if dama#e occurs
to the customer property or ost2 it !i be informed to the customer !ithin / days and
records are maintained.

<!*!* +reser'ation o5 +ro%0ct
The products are preser"ed durin# the process2 and dei"ery to the destination
incudin# identification2 handin#2 pac7a#in#2 stora#e 5 protection as appicabe.
<!" $ontrol o5 monitoring an% meas0ring %e'ices
Measurin# 5 Test instruments are seected based on the reAuirements of the
product. A the measurin# instruments used by the company are caibrated either
internay or e?ternay traceabe to nationa/internationa standards.
&etais of caibration2 inter"as for caibration2 traceabiity of the standards
used for caibration2 ad6ustment/re,ad6ustment reAuired to brin# the instruments !ithin
caibration imits2 uniAue identification !ith caibration status2 and safe#uard a#ainst
un, authori1ed ad6ustment and proper handin# and stora#e are estabished and
maintained.
;hene"er2 eAuipment is found not confirmin# to the caibration reAuirements2
appropriate action is ta7en on the products affected durin# this period. $ecords of
caibration and "erification are maintained. )o +omputer soft!are is used for
measurement.
Ma
hamaya Associates
QUALITY +6$E1U6ES
&ocument )ame:
+ro%0ct 6ealiCation
&ocument )o. *% : 00.
+ause )o. /
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of /

+6$E1U6E: Q+ 00.
1!0 +lanning o5 +ro%0ct 6ealiCation 36es(onsi4ility: Manager +ro%0ction
a@ The or#ani1ation has estabished a the processes and methods of operations.
Therefore !or7 instructions for the processes !here e"er reAuired are prepared.
b@ %rocess fo! cum In,process Inspection sheets are prepared for each product of
customer order as mentioned beo! para#raphs.
c@ Specification / dra!in#s recei"ed from customer J ori#inas@ are fied in +ustomer
dra!in#s fie as mentioned in procedure for cause . and stamped as EMaster
copyG. One attested copy of this ori#ina dra!in# is encosed to the abo"e process
fo! cum In,process Inspection !hie aunchin# to shop.

,!0 $0stomer 6elate% (rocess ?MarDeting A Sales@
36es(onsi4ility: S0(er'isor, MarDeting A Sales
,!1 1etermination o5 re80irements relate% to (ro%0ct
a@ 9nAuiries from "arious customers are recei"ed either by ora or teephone or e,mai
or !ritten and studied !ith re#ard to technica and dei"ery aspects.
b@ 9stimate is prepared by ta7in# in to account of a input costs and submitted as per
format *<: 010.
c@ The detais of enAuiry and Auotation are recorded in 9nAuiry status $e#ister
*$: 001 and foo!ed for customer orders.
d@ +ustomer orders !hen recei"ed2 the detais are entered in the abo"e enAuiry status
re#ister.
,!, 6e'ie9 o5 re80irements relate% to (ro%0cts
a@ On receipt of customer order2 the order number is entered in 9nAuiry status
re#ister. <urther other detais are entered in customer order status cum ! o /batch
number re#ister *$: 002.
b@ $e"ie! the customer order !ith estimate aready submitted. If acceptabe send
order conformation or stamp +ontract re"ie! *<: 01( on customer order. Then
detais are fied up and si#ned. <urther aot 6ob sip number and pan for
production!
Ma
hamaya Associates
QUALITY +6$E1U6ES
&ocument )ame:
+ro%0ct 6ealiCation
&ocument )o. *% : 00.
+ause )o. /
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of /

c@ ;ritten enAuiries2 estimate and +ustomer orders are fied in +ustomer <ie <I: 00/.
,!- $0stomer comm0nication
+ustomer communication is normay done by Ora/Teephone/e,mai/!ritten
as needed for case to case. Amendments if reAuired are reso"ed and recorded in the
+ustomer status re#ister.
,!. MarDeting A Sales
Annua Mar7etin# pan and mar7etin# strate#y is prepared once in a year in the
be#innin# "ide <orm )o *<: 01/. After the product is produced and inspected by
*uaity department2 the product is dispatched "ide dei"ery +haan for dispatch2
*<: 01' and fied in <I: 00'.
-!0 +0rchase +rocess 6es(onsi4ility: Manager, +0rchase A acco0nts
a@ :ist of Nendors is prepared for a %urchased %roducts and e"auated by =ead2
%urchase and appro"ed by 9& "ide <ormat )o. *<: 019.
b@ A "endors are re "auated and appro"ed once in -years as per format *< 0.0
c@ 4ased on customer order and stoc7s a"aiabe2 ra! materias reAuirement are
determined by %annin# "ide indent *<: 020.
d@ Issue of 9nAuiry2 receipt of Auotation and pacement of %urchase Order2 can be
processed by ora or teephone or !ritten dependin# upon case to case. A detais
are entered in %urchase in,comin# Inspection and stoc7 re#ister *$: 00-. In case
of !ritten 9nAuiry form *<: 021 5 %urchase order *<: 022 are used. A materias
are identified by ta# indicatin# part / dra!in# number2 Auantity and inspection
status2 *<: 02-. $ecords are maintained for ra! materias.
e@ ;ritten enAuiries and %urchase order are fied in %urchase fie2 <I: 009.
-!1 Geri5ication o5 +0rchase (ro%0cts ?In3coming material Ins(ection@
6es(onsi4ility: S0(er'isor, Q0ality
A incomin# materias namey direct ra! materias2 components and
consumabes procured by company are inspected as per Inspection criteria
mentioned in %urchase re#ister and si#ned by Inspector and recorded.
-!, Gen%or E'al0ation
Nendor e"auation !i be carried out as per the format referred abo"e.
Ma
hamaya Associates
QUALITY +6$E1U6ES
&ocument )ame:
+ro%0ct 6ealiCation
&ocument )o. *% : 00.
+ause )o. /
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of /

a@ %erformance of "endor is determined on the basis of three factors *uaity J00
mar7s@2 &ei"ery J.0 mar7s@ and $esponse J10 mar7s@.
b@ *uaity is assessed by coectin# data of re6ections in the tota suppies made. If
no re6ections are found2 100> mars are aotted In case of some re6ectionsO mar7s
are #i"en on pro,rata basis of Auantity re6ected.
c@ &ei"ery is assessed by coectin# data of dei"ery detais in %urchase re#ister.
100> mar7s are #i"en if no deayed dei"ery is found. Other!ise2 mar7s are #i"en
on pro,rata basis of Auantity deayed for considerabe period as the case may be.
d@ $esponse is assessed by the factors namey beha"ior2 ethica practices2 risin# to
occasions etc. Mar7s are aotted by perception basis ony.
f@ Then performance #rade is determined as mentioned in the format.
#@ &eetion of "endor is considered !hen "endorGs performance #rade is un,
satisfactory after informin# and #i"in# chance to impro"e.
-!- Selection o5 ne9 'en%ors
Addin# of ne! Nendors is assessed by =ead2 %urchase after studyin# his
capacity2 capabiity to maintain *uaity and dei"ery by pacin# a tria order and
suppy resuts. Then detais re recorded in the purchase re#ister.
-!. 0t So0rcing (rocess ?S043contracting@
a@ Separate ist of "endors is maintained in the format mentioned abo"e for purchase.
b@ These "endors are e"auated2 appro"ed and re,e"auated once in a year as mentioned
in paras abo"e.
c@ 9nAuiry2 *uotation2 Sub,contract order is process by ora or teephone or !ritten as
needed for case to case. A detais are maintained in Sub,contract order Status
$e#ister *$: 00..
d@ Materias are issued to sub,contractors "ide dei"ery chaan *<: 02. and fied in fie
<I: 010
e@ &ei"ery chaan of sub,contractor for recei"in# materias are fied in <I: 011.
f@ A records i7e sub,contractor orders2 enAuiries 5 correspondence if any are fied in
sub contractors fie <I: 012.
.!0 +ro%0ction +lanning 6es(onsi4ility: Manager, +ro%0ction
a@ !ee7y %roduction pan "ide *<: 020 is prepared on the basis of customer order
status re#ister and dispayed in the shop indicatin# ! o / batch number2 &ra!in#
number2 *uantity2 Start Time and date.
b@ %roduction pan and other records are fied in <I: 01-.
Ma
hamaya Associates
QUALITY +6$E1U6ES
&ocument )ame:
+ro%0ct 6ealiCation
&ocument )o. *% : 00.
+ause )o. /
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of /

.!1 $ontrol o5 +ro%0ction
a@ After receipt of order2 production pan is made as per customer reAuirement.
4@ $eAuired too is seected 5 mounted on the machine 5 the settin# has been done.
c@ As per the production pan the Auantity reAuired is produced.
%@ After competion of moudin#s as per process fo! cum In,process Inspection2
fina inspection "ide format *<: 02' is carried out by Auaity inchar#e and
inspection resuts are recorded in *<: 02' is fied in <I: 010.
e@ A accepted products are pac7ed and dispatched "ide In"oice for dispatch to the
customer.
5@ In case the products suppied are re6ected partia or fu Auantity by customer or
any compaints are recei"ed from customer2 a are recorded in customer
compaints form *<: 029. And fied in <I: 01(.
*!0 I%enti5ication an% tracea4ility
4atch number as per +ustomer order status $e#ister is mentioned on %rocess
cum In,process inspection and <ina Inspection. <urther2 batch numbers can be traced
as per the re#ister !hene"er In"oice number is referred by customer.
"!0 $0stomer +ro(erty 6es(onsi4ility: >ea%, +0rchase
Ma
hamaya Associates
QUALITY +6$E1U6ES
&ocument )ame:
+ro%0ct 6ealiCation
&ocument )o. *% : 00.
+ause )o. /
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of /

&etais of customer property are recorded in fie )o. <I 02- as per formet )o.
*< 0.2.

<!0 $ontrol o5 Monitoring an% Meas0ring 1e'ices
3 6es(onsi4ility: S0(er'isor, Q0ality
Master ist of measurin# de"ices used aon# !ith +aibration status is
maintained "ide *<: 0-0. Nerification as per freAuency mentioned is carried out by
e?terna / interna a#ency or any other method as appicabe.
The abo"e record and caibration certificated are fied in <I: 01/.
/!0 E80i(ment Maintenance
A %rocess 9Auipments2 supportin# eAuipments and materia handin#
eAuipments are maintained in #ood condition2 so that do!n time is minimum. The
foo!in# are the types of maintenance.
1. $e#uar Maintenance P i.e.2 daiy maintenance P )o records are maintained
2. %re"enti"e maintenance P Monthy $ecords are maintained in =istory card.
-. 4rea7 do!n maintenance P $ecords are maintained in the machine history
card
a@ %repare the Master ist of eAuipment and pre"enti"e maintenance pan "ide format
)o. *<: 0-1.
b@ %repare a pre"enti"e maintenance chec7 ist for monthy basis !hiche"er is
appicabe for each machine or #roup of simiar machines as per !hich carry out
pre"enti"e maintenance.
c@ %repare =istory card for each machine !here in record pre"enti"e maintenance
carried out as per abo"e pan and brea7 do!n maintenance carried out in =istory
card format )o. *<: 0-2.
d@ A abo"e maintenance records are fied in <I: 01'.
#!0 List
Ma
hamaya Associates
QUALITY +6$E1U6ES
&ocument )ame:
+ro%0ct 6ealiCation
&ocument )o. *% : 00.
+ause )o. /
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of /

#!1 List o5 =ormats
Sl No 1escri(tion o5 5ormat =ormat No
1@ *uotation / 9stimate *<: 010
,@ +ontract re"ie! or order conformation *<: 01(
-@ Annua Mar7etin# pan and strate#y *<: 01/
.@ &ei"ery chaan for dispatch *<: 01'
*@ :ist of appro"ed "endors2 9"auation/$e,e"auation *<: 019
Indent for %urchase *<: 020
<@ 9nAuiry <orm *<: 021
/@ %urchase Order *<: 022
#@ Identification ta# *<: 02-
10@ &ei"ery +haan for issuin# materias to sub,contractors *<: 02.
11@ %roduction %an *<: 020
1,@ %rocess <o!,cum in,process Inspection *<: 02(
1-@ Sampin# %an *<: 02/
1.@ <ina Inspection *<: 02'
10@
1(@
1/@
+ustomer compaints
Master ist of Measurin# de"ice and caibration records
Master :ist of %rocess 9Auipment 5 %re"enti"e maintenance
pan
*<: 029
*<: 0-0
*<: 0-1
1'@
19@
Machine history card
Cob Sip
*<: 0-2
*<:0-9
Ma
hamaya Associates
QUALITY +6$E1U6ES
&ocument )ame:
+ro%0ct 6ealiCation
&ocument )o. *% : 00.
+ause )o. /
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of /

#!, List o5 6egisters
1 9nAuiry status $e#ister *$: 001
2 +ustomer order status cum ! o/batch number $e#r *$: 002
- %urchase in,comin# materia 5 Inspection *$: 00-
. Sub,contract order status and Inspection *$: 00.

#!, List o5 =iles:
1. +ustomer orders <I: 00/
2. In"oice for &ispatch <I: 00'
-. %urchase <I: 009
.. &ei"ery +haan for issuin# materias to sub,
contractors
<I: 010
0. &ei"ery chaan of sub,contractors for recei"in#
materias
<I: 011
(. Subcontract <I: 012
/. %roduction pan and other records <I: 01-
'. %rocess fo! cum In,process Inspection <I: 01.
9. <ina Inspection <I: 010
10.
11.
+ustomer compaints
Master :ist of Measurin# de"ices 5 +aibration
records
<I: 01(
<I: 01/
12.

Master :ist of Machines and Maintenance $ecord <I: 01'

Mahamaya
Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Meas0rement,
Analysis an%
Im(ro'ement
&ocument )o. *M : 001
+ause )o. '
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1 of .

/!0 Meas0rement, analysis an% Im(ro'ement
/!1 7eneral
The or#ani1ation has estabished methods of measurement and anaysis to meet
the product reAuirements to continuay impro"e the conformity and effecti"eness of
the *uaity Mana#ement System.
/!, Monitoring A meas0rement!
/!,!1 $0stomer satis5action
The customer satisfaction inde? is cacuated by #ettin# the feed bac7 from customer
on Auaity2 dei"ery2 pricin# 5 ser"ice once a year. +ustomer feed bac7 on customer
satisfaction pro"ided by them in their format is aso considered. +ustomer feedbac7
form is aso fied by the customer durin# the "isits or durin# the "isits of
representati"es of the or#ani1ationO it is aso fied by the or#ani1ation based on the
data.

Mahamaya
Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Meas0rement,
Analysis an%
Im(ro'ement
&ocument )o. *M : 001
+ause )o. '
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 2 of .

/!,!, Internal Q0ality A0%it!

The or#ani1ation has estabished interna Auaity audit to "erify the
effecti"eness of the *uaity Mana#ement System estabished2 impemented and
maintained.
Annua Audit pan are prepared2 interna Auaity are conducted by the auditors
for departments other than their department. )onPconformances are reported. Audit
schedue J)otice@ are prepared indicatin# the scope Interna *uaity Audits are
conducted for a the departments at east once in si? months. Actions are ta7en to
eiminate non,conformances and their route causes. &iscussed in the mana#ement
re"ie! meetin#s.
/!,!- Monitoring an% meas0rement o5 (rocesses
*uaity Mana#ement system is monitored by panned interna *uaity audits.
+orrecti"e actions are ta7en to impro"e the *uaity Mana#ement System.
Measurements carried out on the product durin# process2 and correcti"e actions are
ta7en to impro"e the process to achie"e the panned resuts as appicabe.
/!,!. Monitoring an% meas0rement o5 (ro%0ct
%rocess inspection is carried out to ensure the output of the process meets the
reAuirements as per the dra!in#/specification of the customer. <ina inspection is
carried out before dei"ery of the product to customer and si#ned by 9n#ineer
*uaity@. ;here"er appicabe2 customer inspection is carried out before dispatch.
/!- $ontrol o5 non3con5orming (ro%0ct!

Mahamaya
Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Meas0rement,
Analysis an%
Im(ro'ement
&ocument )o. *M : 001
+ause )o. '
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. - of .

The or#ani1ation ensures that a non,conformin# products are abeed suitaby
and 7ept at a pace Imar7ed )on,conformin# productsQ. &etais of actions ta7en to
eiminate non,conformities2 reease or acceptance under concession2 aternate
appications are recorded. Suitabe actions are ta7en on products !hich are detected
after dei"ery. After re!or7 re,inspection is carried before dei"ery as appicabe. )on
conformin# products are disposed to scrap deaers after the appro"a of 9&.
/!. Analysis o5 %ata!
The or#ani1ation has estabished method of coectin# and anay1in# the data
for continua impro"ement in the Auaity mana#ement system in the foo!in# areas
and discussed in the Mana#ement re"ie! meetin#.

a@ +ustomer satisfaction.
b@ +onformity of product reAuirements.
c@ Trends in the *uaity Ob6ecti"es are used to ta7e pre"enti"e action.
d@ %erformance of the suppier
/!* Im(ro'ement

Mahamaya
Associates
QUALITY SYSTEM MANUAL
&ocument )ame:
Meas0rement,
Analysis an%
Im(ro'ement
&ocument )o. *M : 001
+ause )o. '
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. . of .

/!*!1 $ontin0al Im(ro'ement
The or#ani1ation uses *uaity poicy2 *uaity Ob6ecti"es2 Audit resuts2
Anaysis of data2 +orrecti"e and %re"enti"e actions and Mana#ement $e"ie! for
+ontinua Impro"ement.
/!*!, $orrecti'e Action
A the non,conformities from processes2 I*A and customer are re"ie!ed2
causes determined. Actions are ta7en to a"oid re,occurrence. $ecords are maintained
and re"ie!ed in Mana#ement re"ie! meetin#.
/!*!- +re'enti'e action:
The or#ani1ation identifies potentia non,conformities from the trends obser"ed in
*uaity ob6ecti"es. 4ased on this2 appropriate pre"enti"e actions are ta7en to pre"ent
the occurrence of non,conformities. $ecords are maintained and discussed in the
Mana#ement re"ie! meetin#.
Maham
aya Associates
QUALITY +6$E1U6ES
&ocument )ame:
Meas0rement, Analysis
an% Im(ro'ement
&ocument )o. *% : 000
+ause )o. '
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1of 0

+6$E1U6E : Q+ : 00*
1!0 $0stomer satis5action 6es(onsi4ility: M6
+ustomer Satisfaction e"e is measured by obtainin# ratin#s from ma6or
customers once in a year and determine the e"e of customer satisfaction.
The ratin#s are obtained by sendin# the +ustomer <eedbac7 <orm *<: 0-- to
ma6or customers for fiin# and return. If customer is sendin# periodicay in his o!n
form as per their system2 the same can be considered.
Then cacuate satisfaction e"e by aottin# mar7s. Then arri"e at satisfactory
e"e for each customer and o"er,a. <ie <I: 019.

,!0 Internal A0%it Q+ : 00*31 6es(onsi4ility:
M6
a@ Interna audits are conducted once in ( months
b@ Annua pan is prepared "ide *<: 0-. indicatin# causes and month durin# !hich
to be conducted.
c@ As per Annua pan Audit notice "ide *<: 0-0 is issued to trained auditors and
auditees concerned indicatin# causes2 date to be conducted2 auditee and auditors
)ames and their departments. It is ensured that auditee and auditors are not
beon#ed to same department.
d@ )on,conformances J)+@ are reported "ide *<: 0-(.
e@ +onformances report *<: 0-/.
f@ Auditee is responsibe for ta7in# correcti"e action for the non,conformances
obser"ed and aso records the foo!in#.
, $out cause
, +orrection / disposa action
, +orrecti"e action and pre"enti"e actions to be ta7en
, +ompetion date.
#@ After the actions2 Auditor sha e?amine and satisfied !ith actions ta7en and si#n.
h@ The M$ sha "erify and cose the )onconformances.
i@ A the abo"e records are fied in <I: 020.
6@ ;ith re#ard to audit conducted by +ertifyin# a#ency2 a non,conformances issued2
correspondence2 !ith copies of e"idence are fied in 9?terna Audit <ie <I: 021.
Maham
aya Associates
QUALITY +6$E1U6ES
&ocument )ame:
Meas0rement, Analysis
an% Im(ro'ement
&ocument )o. *% : 000
+ause )o. '
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1of 0

*% : 000,2
-!0 $ontrol o5 Non3$on5irming (ro%0cts 6es(onsi4ility: S0(er'isor, Q0ality
)on,confirmin# products are i%enti5ie% at:
a@ In,process Inspection sta#e.
b@ <ina Inspection before dispatch.
c@ +ustomer Inspection either at !or7s before dispatches or at customerGs pace after
dei"ery.
$orrecti'e 2 +re'enti'e actions are:
a@ In,process non conformances are controed by operator after recordin# in %rocess
cum in,process inspection format Jrefer cause / procedure@. Suitabe +orrecti"e
actions are ta7en.
b@ <ina Inspection non,confirmin# products are anaysed and suitabe correcti"e
actions are ta7en to a"oid repetition.
c@ )on,confirmin# products are re,!or7ed if possibe and a#ain inspected and
recorded. If not possibe2 they are scrapped by mo"in# to desi#nated pace and
ceary identified !ith $e6ection ta# *<: 0-' for scrappin#.
d@ )on,confirmin# products are to be accepted on de"iation in "ie! of suitabiity2
record de"iation in <ina Inspection report and obtain customerGs appro"a before
dispatch.
e@ )on,confirmin# products at customerGs pace as reported are brou#ht bac7 and
anaysed. If re,!or7abe2 carryout and re,inspect and a#ain record in <ina
Inspection form before dispatch. If not re,!or7abe dispose as mentioned abo"e
for scrap.
f@ +ontinua impro"ement is achie"ed by anay1in# and ta7in# correcti"e or
pre"enti"e actions e"ery time.
Maham
aya Associates
QUALITY +6$E1U6ES
&ocument )ame:
Meas0rement, Analysis
an% Im(ro'ement
&ocument )o. *% : 000
+ause )o. '
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1of 0

.!0 ANALYSIS = 1ATA
The method of coectin# data and anay1in# for continua impro"ement in the
foo!in# areas.
a@ +ustomer satisfaction as mentioned in para 1.0 abo"e.
b@ %erformance of suppier as mentioned in procedure for purchase in cause /.
c@ +ontro of product reAuirements as detaied in procedure of cause /2 para ..1
for contro of production.
d@ Trends in Auaity ob6ecti"es and coection of data.

4;ecti'e 1: To im(ro'e on time %eli'ery
&ei"ery schedue reAuired by customer and actua dei"ery made2 detais are coected
monthy basis from customer order and status $e#ister mentioned in the Mar7etin#
cause /.0.
4;ecti'e ,: To enhance c0stomer satis5action
+ustomer satisfaction is obtained as mentioned at para 1.0 abo"e. The percenta#e of
satisfaction of each customer and o"era percenta#e detais are cacuated.
4;ecti'e -: To im(ro'e sales t0rn3o'er (er em(loyee!
Monthy saes detais are coected from Mar7etin# Saes department and di"ided by
the number of empoyees to arri"e at Saes per 9mpoyee. The data coected for the
abo"e anaysis of ob6ecti"e are anay1ed and respecti"e !or7 sheets2 #raphs2 bar charts
if any are fied ob6ecti"es fie <I: 022.
*% : 000,-
Maham
aya Associates
QUALITY +6$E1U6ES
&ocument )ame:
Meas0rement, Analysis
an% Im(ro'ement
&ocument )o. *% : 000
+ause )o. '
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1of 0

*!0 $orrecti'e action 6es(onsi4ility: Manager, +ro%0ction 2 Q0ality 2 M6
+orrecti"e action is needed for :
a@ )on,confirmin# products at sta#es mentioned in procedure for non,confirmin#
products.
b@ A non,conformances found in Interna Audit conducted and audits conducted by
certifyin# a#ency periodicay JSur"eiance audit@ for *uaity system processes.
c@ +ustomer compaints recei"ed from customers either in !ritin# or teephone or
ora are recorded as mentioned in procedure for cause 0
d@ A the abo"e are anaysed rout causes are identifiedO disposa correcti"e and
pre"enti"e actions are ta7en. Aso discussed in Mana#ement re"ie! meetin# and
recorded in minutes of meetin#. ;ith re#ard to +ustomer compaints2 resuts are
informed to customer.
"!0 +re'enti'e action Q+ : 00* 3 . 6es(onsi4ility: E1 2 M6
+re'enti'e actions nee%e% are :
a@ &etermined for potentia non conformities from the trends of Auaity ob6ecti"es.
b@ Actions reAuired are decided
c@ Actions reAuired are impemented to a"oid occurance of non conformities.
d@ $ecords maintained.
e@ %re"enti"e actions are re"ie!ed in mana#ement $e"ie! meetin#.
Maham
aya Associates
QUALITY +6$E1U6ES
&ocument )ame:
Meas0rement, Analysis
an% Im(ro'ement
&ocument )o. *% : 000
+ause )o. '
$e"ision )o. 01
&ate 2'/0(/200'
%a#e )o. 1of 0

<!0 List
a@ :ist of formats
b@ :ist of $e#isters
c@ :ist of fies
<!1 List o5 5ormats
Sl!No 1escri(tion o5 5ormat =ormat No
1 +ustomer <eedbac7 *<: 0--
2 I*A Annua %an *<: 0-.
- I*A )otice *<: 0-0
. I*A )on,+onformance $eport *<: 0-(
0 I*A +onformance $eport *<: 0-/
( Acceptance/$e6ection Ta# *<: 0-'
<!, List o5 6egisters 3 NIL
<!- List o5 =iles
1 +ustomer Satisfaction <I: 019
2 Interna *uaity Audit <I: 020
- 9?terna *uaity Audit <I: 021
. Ob6ecti"es <I: 022