Damion Shepherd, MBA

3131 N 70th Street, #2079

Scottsdale, AZ 85251
480.221.0248 damion.shepherd@gmail.com

POSITIONING STATEMENT: A dynamic leadership position within a project-based environment
requiring critical thinking, creative team building, and strong leadership skills, incorporating results-
oriented goal-setting and detailed analysis to produce quantitative results.

PROFESSIONAL HISTORY

University of Phoenix Phoenix, AZ 2013 Current
Student Services Counselor
Supports all Financial and Academic business support functions for College of Education -
Continuing Teacher Education Division. Produces daily reporting for Division Management.
Develops student relationships using industry best practice standards during formal and informal
business communication efforts. Directs all collection efforts for aged student accounts.
Key Accomplishment: Decreased Average Daily Aging Account Balance from $1900 to $260


American Express Tucson, AZ 2011 - 2013
Small Business Product Manager
Consulted a dedicated portfolio of small-market business owners on effective product alignment
to produce optimum utilization results.
Delivered product profile change requests based on operational and infrastructure adjustments.
Managed customer relationships, providing best in class service methodologies to exceed
customer care expectations in a solutions-based environment.
Key Accomplishment: Increased Small Business 90-Day Retention Rate by 40%

CyraCom International Tucson, AZ 2010 - 2011
Client Services Manager
Directed all internal and external business support functions, including processing complaints and
commendations. Coordinated daily operations of the Client Services Department and produced
quantitative results.
Managed workload and business support objectives among 20 - member team, delegated project
management responsibilities, led conference calls, team meetings and training sessions.
Mentored, monitored and evaluated staff performance and provided feedback where needed to
enhance quality.
Key Accomplishment: Increased Labor Utilization by 300%, and reduced SG&A costs against
annualized budget projections by $165,000.

WCMG, LLC Omaha, NE 2007 - 2010
IT Project Manager
Facilitated life cycle of Enterprise Information Technology requests for WCMGs largest client.
Delivered telephony and technical change results for multi-site operations.
Controlled workload assignments between various departments. Delegated tasks to IT Report
Specialists staff. Communicated project completion reports to internal and external stakeholders.
Key Accomplishment: Reduced IT/PMO spending by 15% for projects over $2M in first year

EDUCATION
Master of Education, Adult Education and Training University of Phoenix (c)
Master of Business Administration University of Phoenix
Master of Legal Studies University of Nebraska College of Law
Bachelor of Arts Creighton University

TECHNICAL QUALIFICATIONS
Excel MS Word PowerPoint Visio Access MS Outlook MS Project SharePoint